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7 results for Order Management Customer Service Manager jobs

IT Business Solutions Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 13.5M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> Join a world-leading premium sports equipment brand that's revolutionizing the athletic performance industry through cutting-edge technology and innovation. With a strong global presence and a passionate commitment to excellence, this iconic company is seeking an IT Business Solutions Manager to drive digital transformation across Japan and the Asia region. <br /> <br /> Based in Tokyo, this pivotal role bridges business strategy and technology execution, managing the full lifecycle of consumer-facing and internal applications. You'll be the IT Business Partner for Japan, collaborating with global teams while leading local implementation of e-commerce platforms, mobile apps, omni-channel solutions, ERP systems, and critical back-end systems including logistics, order management, and supply chain applications.<br /> <br /> <strong>The Role</strong><br /> </p><ul><li>Lead planning and execution of application initiatives including e-commerce, mobile apps, omni-channel retail, ERP systems, logistics, order management, and supply chain solutions</li><li>Manage one direct report, external vendors, and cross-functional project teams to deliver strategic implementations and daily operational support</li><li>Partner with business stakeholders and global IT teams to transform business requirements into scalable technology solutions</li><li>Serve as Japan IT Business Partner and single point of escalation for strategic and critical tactical issues</li><li>Respond to shifting market dynamics, mitigate project risks, and re-prioritize initiatives in collaboration with senior leadership</li><li>Foster knowledge exchange between Japan, Asia-Pacific, and global headquarters to share best practices and drive innovation</li><li>Drive operational excellence through process improvements and emerging technology implementation</li></ul><p><strong>Your Skills </strong><br /> </p><ul><li>7+ years of IT project management experience implementing consumer-facing and internal enterprise systems</li><li>Advanced expertise in e-commerce platforms, CRM, B2C/B2B commerce, retail, and ERP systems</li><li>Deep experience with supply chain, logistics, order management systems, and front-end to back-end integrations</li><li>5+ years in a project management role or small team leadership with management of vendors, budgets, and cross-functional project teams</li><li>Bilingual fluency in English and Japanese (written and verbal) is mandatory</li><li>Strong stakeholder management, consulting, and negotiation skills in global, matrixed environments</li></ul><p><strong>Key Highlights of the Role </strong><br /> </p><ul><li>Strategic Impact: Shape digital strategy for an iconic global brand as Japan IT Business Partner with direct senior leadership access and regional influence</li><li>Cutting-Edge Technology: Lead end-to-end digital ecosystem from e-commerce and mobile to supply chain systems</li><li>Global Exposure: Collaborate across Japan, Asia, and headquarters while building expertise in a dynamic, high-growth sports industry</li></ul><p><strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <strong>Salary</strong><br /> <br /> 9 - 13.5 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013336827<br /> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ(以下、当社)のプライバシー通知(</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>)に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuMDIxNzUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-12-02T05:03:31Z
Accounting Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 12.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global human capital and professional services company with a long history in Japan, combining global best practices with a stable and collaborative local culture, is seeking an Accounting Manager.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>You will lead the Order to Cash function, overseeing Accounts Receivable, Credit Management, and Treasury operations. Managing a team and coordinating with APAC shared services, you will ensure compliance with US GAAP and group accounting policies. This role also involves stakeholder management, global reporting, and leading cross functional finance projects. The position offers a highly flexible working style and can be almost fully remote.</p><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in Order to Cash areas including AR, credit management, and treasury.</li><li>People management experience is required.</li><li>Business level English is mandatory for meetings, reporting, and daily communication.</li><li>Experience working with shared services or in a global environment is highly preferred.</li></ul><p> </p><p><strong>Key Highlights of the Role </strong></p><ul><li>Lead a critical finance function with broad ownership and visibility.</li><li>Daily exposure to global stakeholders and APAC operations.</li><li>Almost fully remote working environment with strong flexibility.</li><li>Long term career growth in a stable global organization operating in Japan.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>9 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013356383</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/WXVyaWtvLkFrYW1pbmUuODAzMzguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-12-29T06:16:25Z
Customer Success Manager​
  • Tokyo,
  • remote
  • Permanent
  • 10.0M - 17.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global Fortune 500 company, provider of software solutions for Manufacturing industry. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As a Customer Success Manager, you'll be the trusted advisor for Enterprise and Strategic accounts, managing the complete customer journey from onboarding through value realization. You'll work closely with customers to ensure they successfully adopt our SaaS solutions and achieve measurable business outcomes.<br /><br /> Key Responsibilities:</p><ul><li>Own all post-sales activities to drive measurable business value for customers using our cloud products</li><li>Lead quarterly business reviews with C-suite executives such as CIOs, CTOs, and CEOs</li><li>Guide customers through onboarding, focusing on fast time-to-value and achievement of their specific business goals</li><li>Understand customer requirements and create realistic, achievable outcome plans</li><li>Develop and execute Customer Success Plans to maximize solution adoption</li><li>Build strong relationships with customer executives and team members</li><li>Conduct regular check-ins, business reviews, webinars, and mentoring sessions</li><li>Create scalable processes and collaborate across internal teams (Sales, Support, Product, Renewals)</li><li>Advocate for customer needs and provide feedback to improve our services</li></ul><p><br /> Required Experience:</p><ul><li>5+ years in customer-facing B2B roles</li><li>Background in Customer Success, Sales, Pre-Sales, Consulting, or Project Management</li><li>Understanding of IT/Cloud/SaaS technology and how it creates business value</li><li>Strong organizational skills with ability to work across multiple teams</li><li>Excellent communicator who can inspire and influence customers and colleagues</li><li>Quick learner who adapts well to change in global environments</li><li>Fluent in Japanese with business-level English proficiency</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Background in Automotive or Manufacturing industries</li><li>Proven ability to engage with C-level executives and business decision-makers</li><li>Experience leading transformation or program management initiatives</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>English working environment: New CSM team in Japan, report to overseas, also work closely with global team members</li><li>This vendor is well-respected by clients due to its high-quality products, and the strong relationship balance makes it easy to handle customer-facing activities</li><li>Good office access in Tokyo, hot desk, flexile remote work</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>10 - 17 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013348585</p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ(以下、当社)のプライバシー通知(</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>)に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDY4ODUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-12-10T01:21:56Z
Director, New Sales + Account Management [Fintech unicorn]
  • Tokyo,
  • remote
  • Permanent
  • 18.0M - 20.0M JPY / Yearly
  • <div class="--Cn-524"> </div><div class="-px-599"><strong>Company profile</strong><br />This is a rare opportunity to join a fast-growing, global fintech platform at the forefront of payments, banking, and financial infrastructure. Backed by strong international growth and a robust product suite, the company partners with banks, financial institutions, platform businesses, and large enterprises to enable seamless, scalable financial services.</div><div class="-px-599"><br /><strong>The role</strong><br />Your primary responsibility is to acquire new clients and drive incremental revenue growth across Japan. You will act as a trusted commercial partner to customers, combining deep market knowledge with consultative selling skills.</div><ul><li>Own new client acquisition and revenue generation across Japan</li><li>Build and manage senior relationships with banks, financial institutions, platform businesses, and enterprises</li><li>Identify, qualify, and close high-value opportunities in their core verticals</li><li>Consistently exceed commercial targets and demonstrate a strong history of outperforming KPIs</li><li>Apply a consultative, solution-oriented sales approach to articulate clear value propositions</li><li>Collaborate closely with global stakeholders across product, operations, and leadership teams</li></ul><p> </p><p><strong>Your skills &amp; experience</strong></p><ul><li>10+ years of proven experience in business development or enterprise sales, preferably within Payments, FinTech, Banking, Cards, E-commerce, or Financial Services in Japan</li><li>Strong track record of exceeding revenue and growth targets in prior roles</li><li>Data-driven, analytical, and results-oriented</li><li>Self-starter who performs well both independently and within a global, cross-functional team</li><li>Japanese (native-level); English (business-fluent level)</li></ul><p> </p><p><strong>Key Highlights of the Role</strong></p><ul><li>Join a global fintech scale-up with strong momentum</li><li>Strong product line-up, disrupting particular segments of the Banking-as-a-Service and Payments space</li><li>Highly entrepreneurial role with lots of autonomy to shape the Japan business</li></ul><p> </p><p><strong>Location</strong> : Tokyo</p><p> </p><p>Reference Number: 67040-0013352159</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNTY4MzMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-12-17T02:55:05Z
Director, Strategic Account Development
  • Tokyo,
  • remote
  • Permanent
  • 2.0M - 2.0M JPY / Yearly
  • <ul><li><p>A leading global financial technology client with a strong market footprint in Japan.<br />This position oversees one of our client's key client relationships within Japan, with accountability for consistently delivering outstanding value to both the client and our organization. The focus is on gaining a thorough understanding of the client's goals, challenges, and avenues for growth, and collaborating across internal teams to leverage our full spectrum of expertise and solutions to support their business.</p></li></ul><p>Key responsibilities include:</p><ul><li><p style="display: inline !important;">Client Success: Shape a clear vision and strategy for the client relationship by partnering with cross-functional teams and engaging with client leadership to align on priorities.</p></li><li><p style="display: inline !important;"> </p>Strategic Execution: Lead the implementation of key initiatives that support the Japan business strategy.</li><li>Leadership: Demonstrate the organization's leadership principles and foster collaborative, high-quality teamwork.</li><li>Client Experience: Coordinate client interactions with global and local teams to ensure consistency and professionalism, using the client playbook to uphold high standards.</li><li>Balancing Interests: Guide the team in delivering solutions that meet both client needs and our business objectives. Stay informed on market, regulatory, and competitive factors to support decision-making.</li><li>Relationship Building: Establish and maintain strong connections at all levels of the client organization, enabling ongoing structured engagement between senior leaders.</li><li>Business Expansion: Source and win new business opportunities while maintaining and growing current client engagements.</li><li>Risk Management: Take full responsibility for risk oversight in the client portfolio, ensuring the team consistently implements appropriate controls and processes.</li></ul><p>Qualifications</p><ul><li>Approximately 15 years of experience, ideally within banking, financial services, technology, fintech, or management consulting. Expertise in payments, eCommerce, or mobile technology is advantageous.</li><li>Demonstrated skill in structuring, negotiating, and executing business agreements, as well as establishing and expanding senior-level partnerships.</li><li>Proven success in leading and closing complex, competitive sales processes through a systematic approach.</li><li>Experience implementing strategic initiatives and advising senior executives at large organizations by building lasting, trust-based relationships.</li><li>Strong background in building, leading, and nurturing high-performing teams.</li><li>Excellent academic history; MBA or equivalent from a top institution is preferred.</li></ul><p>Place of Work :Tokyo</p><p>Reference No.:06940-0013337733</p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ(以下、当社)のプライバシー通知(</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>)に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/QWxiZXJ0by5GdXJsYW4uNTkxMTkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-12-04T07:13:13Z
Country Manager / Sales
  • Tokyo,
  • remote
  • Permanent
  • 3.0M - 3.5M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A globally operating cybersecurity service company, specializing in incident response and enterprise security support.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Country Manager leading business launch and growth in Japan, you will be broadly responsible for everything from market strategy planning to sales execution and organizational development.</p><p>Key Responsibilities:</p><ul><li>Build the business foundation and Go-to-Market strategy for the Japanese market</li><li>Establish and maintain relationships with executive stakeholders of enterprise clients</li><li>Develop and execute sales strategies to achieve quarterly and annual revenue targets</li><li>Manage complex enterprise sales processes</li><li>Drive sales and account strategies in collaboration with internal teams</li><li>Address customer challenges and concerns, and support deal closing</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Knowledge of cybersecurity, particularly incident response</li><li>Over 5 years of leadership experience in the cybersecurity field</li><li>Experience as a security consultant, sales engineer, or in a corporate security role</li><li>Ability to build relationships and make proposals at the executive level</li><li>Experience developing sales strategies in new or growth markets</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>A key position responsible for launching the Japan market</li><li>A role with significant autonomy and high strategic impact</li><li>Close collaboration with global teams</li><li>Opportunity to influence the cybersecurity market in Japan</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>30 - 35 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013365609</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/TGFuLk5ndXllbi4wMDIyNC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2026-01-16T04:54:19Z
Head of Solutions Consulting & Customer Delivery
  • Tokyo,
  • remote
  • Permanent
  • 26.0M - 30.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a rapidly growing global enterprise software vendor delivering end-to-end solutions for Legacy Transformation, enabling Japan's largest organizations to modernize mission-critical systems, eliminate operational inefficiencies, and migrate from aging mainframes and on-premise environments to scalable, cloud-ready architectures.</p><p> </p><p>The company is uniquely positioned to address some of the most pressing challenges for enterprise customers in Japan, highly dependent on legacy IT, through its unified platform capable of modeling, automating, and optimizing complex business processes while embedding AI and decisioning</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Director of Solutions Consulting &amp; Project Delivery, you will lead a high-performing organization covering both pre-sales solution strategy and post-sales delivery excellence. You will be responsible for shaping and localizing global go-to-market strategy for Japan, ensuring customer success, and aligning the platform's capabilities with high-impact business outcomes.</p><p> </p><p>This role is both strategic and operational: you will represent Japan to global teams, drive market localization, and oversee execution across the entire customer lifecycle.</p><p> </p><ul><li>You'll be overseeing a team of 10 people, which is split into 2 teams - Solutions Consulting and Project Delivery</li><li>Guide Solution Consultants in building compelling solutions and value propositions.</li><li>Localize global GTM strategy - messaging, positioning, solution packaging.</li><li>Lead executive-level client discussions to articulate strategic transformation value</li><li>Oversee governance of active delivery engagements-quality, budget, timeline.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>10+ years in enterprise software consulting (preferably with a combination of pre-sales and delivery), OR experience in a major consulting</li><li>Strong understanding of GTM strategy, solution selling, and delivery methodologies.</li><li>Preferably prior experience in managing software development implementations from start to finish, in addition to SaaS deployments</li><li>Near-native ~ Native level Japanese / Business-level English</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>A company uniquely positioned with strengths in AI and process automation</li><li>You'll be working with young, inspiring leader who puts a lot of emphasis on people and culture</li><li>Be part of the Japan leadership team, and manage an experienced team - this role is expected to be a 2nd line manager in the near future</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>26 - 30 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013337754</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ(以下、当社)のプライバシー通知(</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>)に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzYyMDAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-11-19T09:16:52Z