8 results for Customer Success Manager Security jobs

Product Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile Own the Payments Platform at a Fast-Growing Hospitality Tech Company AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue. The Role <ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul> Your Skills <ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul> Key Highlights of the Role <ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul> You must be based in Japan or hold a valid work visa. Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013408081 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T08:46:19Z

Global ERP Head

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company ProfileA leading global pharmaceutical company with operations in 30+ countries, dedicated to developing innovative treatments in oncology, cardiovascular, rare diseases, and immunology. The Role<ul><li>We are looking for a seasoned ERP technology leader to oversee all technical domains of our global SAP ERP services - including system operations, version management, security & access management, architecture, and integrations - while actively driving team performance and talent development.</li></ul> Key Responsibilities Application Delivery<ul><li>Define and maintain a mid-term ERP technology roadmap aligned with business strategy</li><li>Lead requirements definition, system selection, and architecture/integration design in collaboration with enterprise architects</li><li>Oversee end-to-end application development, testing, deployment, and release management</li><li>Ensure compliance with cybersecurity standards, GxP, SOX, and GDPR requirements</li></ul> Service Management<ul><li>Design and operate application-specific service management aligned with the global DX service model</li><li>Manage SLAs, incident response, change management, and performance monitoring</li><li>Drive continuous service quality improvement and customer satisfaction</li><li>Oversee service cost and resource management</li></ul> Vendor Management<ul><li>Manage vendor relationships and performance in alignment with global procurement policies</li><li>Monitor vendor SLA compliance and support sourcing of required application services</li><li>Disaster Recovery & IT-BCP</li><li>Develop and implement disaster recovery and business continuity plans following industry best practices</li></ul> People Management<ul><li>Performance management and career development for direct reports</li><li>Drive employee engagement and retention</li><li>(This role starts as an individual contributor with the expectation of transitioning into a formal people manager for Japan-based ERP team members.)</li></ul> Your Skills <ul><li>Fluent level of Japanese will be needed</li><li>Bachelor's degree or above</li><li>Business-level proficiency in both Japanese and English</li><li>7+ years of hands-on experience in enterprise platform operations and/or implementation - SAP experience is essential</li><li>Strong knowledge of ERP solution portfolios and roadmaps</li><li>Solid understanding of IT security, disaster recovery, and regulatory compliance (GxP, SOX, GDPR)</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Strong analytical, problem-solving, and documentation abilities</li><li>Results-oriented with a strong customer and service mindset</li></ul> Location Tokyo Salary15 - 20 million yen Reference Number: 06940-0013418715 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMTA5MzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-13T08:24:23Z

Sales Representative

Tokyo,
remote
Permanent
22.0M - 22.0M JPY / Yearly
Company ProfileA global leader in cybersecurity, providing advanced network security, cloud security, and zero‑trust solutions to enterprises worldwide. The Role<ul><li>The Sales Representative will be responsible for driving new business, managing strategic accounts, and promoting advanced cybersecurity solutions. This role focuses on building strong client relationships, identifying customer needs, and delivering security offerings that enhance network, cloud, and endpoint protection.</li></ul> Your Skills <ul><li>Experience in B2B sales, ideally in IT infrastructure, cybersecurity, networking, or cloud solutions.</li><li>Strong communication and presentation skills, with ability to engage C‑level stakeholders.</li><li>Proven track record of meeting or exceeding sales targets.</li></ul> Location Tokyo Salary22 million yen Reference Number: 06940-0013375523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/S2Vpc3VrZS5OYWl0by4xMDQwNi4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-02-20T03:17:10Z

Architect

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company ProfileOur client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. The Role<ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Technology Architect is needed to assure the success of this system modernization.</li></ul> Your Skills <ul><li>Experience: 12+ years of hands-on software/solution architecture experience, with 5+ years leading architecture for large-scale insurance modernization or financial services programs.</li><li>Domain Knowledge: Deep knowledge of life insurance processes (policy administration, underwriting, endorsements, billing, claims) and Japan regulatory considerations (FSA).</li><li>Tools & Modeling: Experience with architecture modeling tools , Visio, and collaboration tools</li><li>Communication and Leadership: Excellent ability to influence across technical and business stakeholders; proven track record of leading architecture reviews and guiding large teams.</li><li>Proficiency with cloud platforms (AWS/Azure) and modern cloud-native architectural patterns.</li><li>- Strong background in microservices, containerization (Docker), orchestration (Kubernetes), API management, and event-driven architectures.</li><li>Knowledge of API gateways and integration patterms.</li><li>Experience with data architectures (SQL and NoSQL), data integration, and data governance</li><li>Familiarity with core insurance platforms or successful modernizations.</li><li>Proficiency in at least one major programming language and experience with modern DevOps practices.</li><li>Language: Business level English, Conversation level Japanese</li></ul> Key Highlights of the Role <ul><li>Shape and define the overall technical architecture for large-scale mainframe modernization, influencing the company's future IT landscape.</li><li>Be at the forefront of introducing innovative technologies such as cloud-native solutions, microservices, API-driven integrations, and automation within a historically conservative area.</li><li>Play a critical role in aligning technical strategies with business objectives, ensuring seamless transition from legacy systems to modern, scalable architectures.</li><li>Address complex technical challenges related to legacy systems, data migration, security, and compliance, providing rewarding technical solutions.</li><li>Lead multidisciplinary teams including developers, engineers, and business stakeholders, fostering innovation and best practices.</li></ul> Location Tokyo Salary18 - 20 million yen Reference Number: 06940-0013409205 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjQyODM2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-27T02:44:32Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
16.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. This role sits at the intersection of strategy, finance, and enterprise technology. The Role<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Key Highlights of the Role Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul> ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul> Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul> Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 67040-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzA3OTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-17T08:13:48Z

VP of Sales [Fintech | Payment]

Tokyo,
remote
Permanent
25.0M - 35.0M JPY / Yearly
Company ProfileA rare opportunity to join a fast-growing global fintech platform at the forefront of payments, banking, and financial infrastructure. Backed by strong international growth and a robust product suite, the company partners with banks, financial institutions, platform businesses, and large enterprises to deliver seamless, scalable financial services. The business is now entering an exciting growth phase and is looking for a VP of Sales to take Japan to the next level. The Role<ul><li>Own new client acquisition and revenue growth across Japan, with a primary focus on enterprise customers and financial institutions.</li><li>Reporting to the VP of APAC, you will proactively hunt for opportunities through direct outreach, build and manage a healthy sales pipeline, and close deals end-to-end.</li><li>Work cross-functionally with management, peers, and product and engineering teams across the APAC region.</li><li>Serve as the face of the company in Japan - representing the business with regulators, partners, and customers.</li></ul> Your Skills <ul><li>Experience at an agile fintech in a 0→1 or 1→10 capacity is a strong plus.</li><li>Demonstrable track record of outperforming commercial targets in prior sales roles.</li><li>Ability to independently source and develop a healthy pipeline within financial institutions.</li><li>Consultative selling skills with a results-oriented, client-first mindset.</li><li>Data-driven and analytical in your approach to pipeline management and performance.</li><li>Self-motivated; effective both independently and as part of a global team.</li><li>Native-level Japanese and fluent English are required.</li></ul> Key Highlights of the Role <ul><li>Step into a market-ready platform - licensing groundwork is in place, so you can focus on building and winning from day one.</li><li>Join a pioneer at the forefront of modern payments, with a clear mandate to own Japan.</li><li>A highly competitive commission structure designed to reward strong enterprise sales performance.</li></ul> Location Tokyo Salary25 - 35 million yen Reference Number: 06940-0013416251 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMzU5NjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-22T06:05:48Z

Marketing Specialist

Tokyo,
remote
Permanent
5.0M - 7.0M JPY / Yearly
Company ProfileA leading US-headquartered global professional services firm with a strong presence in Japan and across APAC. With offices worldwide, the company is known for its collaborative, international culture and commitment to delivering high-quality solutions to clients across multiple industries. Recognized as one of the Best Workplaces in Japan, the organization offers a dynamic and supportive environment where employees can grow their careers while working in a truly global setting. The RoleWorking closely with the Senior Marketing & Communications Manager, Japan, you will play a key role in driving marketing initiatives that directly impact business growth and customer acquisition. This is a highly hands-on and dynamic position where you'll gain exposure across multiple areas of marketing, from content and social media to events and digital operations. Rather than being limited to one function, you'll have the opportunity to own and contribute to a wide range of impactful projects. You'll collaborate with both local and APAC teams in a global, bilingual environment, ensuring marketing content is not only accurate but also engaging and tailored to the Japanese market. This role is ideal for someone who wants to build a well-rounded marketing skillset, take ownership, and grow in an international company where your work is visible and valued. Your Skills <ul><li>Fluent Japanese and business-level English (TOEIC 700+ or equivalent)</li><li>3-6 years of experience in marketing, communications, or coordination roles</li><li>Experience in content localization, translation coordination, and quality checks</li><li>Hands-on experience with social media management (copywriting + basic creative)</li><li>Experience supporting or managing marketing events</li><li>Familiarity with tools such as Canva or Adobe Creative Suite</li><li>Strong organizational skills and ability to manage multiple tasks</li></ul> Key Highlights of the Role <ul><li>Gain hands-on experience across content, events, social media, and digital marketing - build a well-rounded skillset</li><li>Work in a global, bilingual environment with close collaboration across APAC teams</li><li>Join a company recognized as one of the Best Workplaces in Japan</li><li>Enjoy a flexible working style and a supportive, collaborative team culture</li><li>Benefit from 20 days of paid time off (PTO) and a healthy work-life balance</li></ul> Location Tokyo Salary6 - 7 million yen Reference Number: 06940-0013403339 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjcwMjY1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-03-31T01:31:02Z

Partner Sales Representative

Tokyo,
remote
Permanent
0 - 38.0M JPY / Yearly
Company Profile<ul><li>A rapidly growing global AI company is seeking an Alliances Director to expand its partner ecosystem in Japan.</li><li>The company works with leading financial institutions, government organizations, and enterprises to help them better understand complex data and drive smarter decision-making through advanced analytics platforms.</li></ul> The Role<ul><li>This role will lead the development and execution of the partner and alliances strategy across the local market.</li><li>Reporting directly to the APAC Alliances leadership, you will work closely with strategic consulting firms, system integrators, and technology partners to build joint go-to-market initiatives and drive partner-led revenue growth.</li></ul>Key responsibilities include:<ul><li>Developing executive level partner relationships.</li><li>Enabling partners through training and joint propositions.</li><li>Generating pipeline via partner channels, and aligning closely with sales, delivery, and marketing teams to scale the business.</li></ul> Your Skills <ul><li>Fluent Japanese and business-level English required.</li><li>Experience in enterprise software sales, alliances, or partner/channel management within technology or consulting environments.</li><li>Track record of building partner relationships and generating commercial outcomes.</li><li>Strong stakeholder management skills with the ability to engage C-level executives.</li></ul> Key Highlights of the Role <ul><li>Play a strategic role in building and scaling a partner-first growth model in Japan.</li><li>Join a high-growth global technology company expanding rapidly across APAC.</li></ul> Location Tokyo Salary38,000,000 (23,000,000 Base) Reference Number: 06940-0013385220 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuODY0MjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-17T03:15:56Z