<p><strong>Company Profile</strong></p><p>Designs, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands.</p><p> </p><p><strong>The Rol</strong><strong>e</strong></p><p>Lead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.</p><ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013404204</p><p> </p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p><strong>Company Profile</strong></p><p>A global manufacturer of advanced quartz and ceramic materials for the semiconductor and industrial sectors.</p><p> </p><p><strong>The Role</strong></p><p>R&D: Responsible for the research and development of new products and/or processes for quartz crucibles used in the silicon wafer manufacturing process.</p><p data-start="293" data-end="485">The Crucible R&D Engineer will take the lead in research and development activities for new products and processes related to crucibles used in the production of single-crystal silicon ingots.</p><p data-start="487" data-end="537">This role includes the following responsibilities:</p><ul data-start="539" data-end="1414"><li data-section-id="18l2xm3" data-start="539" data-end="674">Gain a thorough understanding of internal design limitations, manufacturing capabilities, and their impact on customer requirements</li><li data-section-id="67vgbe" data-start="675" data-end="766">Collaborate with the Customer Support team to identify and analyze customer pain points</li><li data-section-id="ikanst" data-start="767" data-end="858">Develop innovative solutions to address customer challenges through crucible technology</li><li data-section-id="18nyw7x" data-start="859" data-end="966">Identify opportunities to enhance internal manufacturing processes in terms of productivity and quality</li><li data-section-id="wcweip" data-start="967" data-end="1074">Analyze internal processes using a scientific and data-driven approach to determine effective solutions</li><li data-section-id="9fwxyd" data-start="1075" data-end="1148">Initiate and drive projects to implement proposed ideas and solutions</li><li data-section-id="5sn5dv" data-start="1149" data-end="1217">Plan and carry out experiments associated with assigned projects</li><li data-section-id="19qv8va" data-start="1218" data-end="1325">Work closely with relevant departments to advance projects toward commercialization and mass production</li><li data-section-id="13p99r" data-start="1326" data-end="1414">Perform intellectual property (IP) analysis and contribute to the creation of new IP</li></ul><p> </p><p><strong>Your Skills </strong></p><p data-start="77" data-end="93"><strong data-start="77" data-end="91">[Required]</strong></p><ul data-start="94" data-end="448"><li data-section-id="1xyr6et" data-start="94" data-end="204">Bachelor's degree or higher in a science or engineering-related field (or equivalent technical background)</li><li data-section-id="19kazgz" data-start="205" data-end="346">Minimum of 2 years of experience in new product and/or process development<br data-start="281" data-end="284" /> <em data-start="286" data-end="344">Candidates with early career experience are also welcome</em></li><li data-section-id="19uzeiy" data-start="347" data-end="448">Ability to read and understand English technical documents (use of translation tools is acceptable)</li></ul><p data-start="455" data-end="472"><strong data-start="455" data-end="470">[Preferred]</strong></p><ul data-start="473" data-end="754"><li data-section-id="1kqqq43" data-start="473" data-end="585">Experience or knowledge in a manufacturing or high-tech industry (e.g., materials or process-related fields)</li><li data-section-id="1i11mrn" data-start="586" data-end="681">Experience in structured new product development methodologies (e.g., stage-gate processes)</li><li data-section-id="13u4vbu" data-start="682" data-end="754">Experience working in an international or cross-cultural environment</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Yamagata</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>6.5 million yen-</p><p><strong> </strong></p><p>Reference Number: 06940-001340644</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/bG91aWUucmV5ZXMuNzM5ODAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
