<p data-start="45" data-end="166"><strong data-start="45" data-end="54">Role:</strong> Desktop Support<br data-start="70" data-end="73" /> <strong data-start="73" data-end="94">Reference Number:</strong> 06940-0013261788<br data-start="111" data-end="114" /> <strong data-start="114" data-end="125">Salary:</strong> ¥600,000 per month<br data-start="144" data-end="147" /> <strong data-start="147" data-end="160">Location:</strong> Tokyo</p><p data-start="168" data-end="515"><strong data-start="168" data-end="188">Job Description:</strong><br data-start="188" data-end="191" /> Provide technical support to end-users by responding to inquiries via email, chat, phone, or in person. Assist customers with IT products and services, troubleshoot hardware and software issues, and guide users through problem resolution. Follow up to ensure customer satisfaction and communicate feedback to internal teams.</p><p data-start="517" data-end="540"><strong data-start="517" data-end="538">Responsibilities:</strong></p><ul data-start="541" data-end="924"><li data-start="541" data-end="610"><p data-start="543" data-end="610">Respond promptly to technical inquiries through various channels.</p></li><li data-start="611" data-end="678"><p data-start="613" data-end="678">Inform and assist customers regarding IT products and services.</p></li><li data-start="679" data-end="746"><p data-start="681" data-end="746">Guide customers step-by-step through troubleshooting processes.</p></li><li data-start="747" data-end="805"><p data-start="749" data-end="805">Troubleshoot hardware and software issues effectively.</p></li><li data-start="806" data-end="868"><p data-start="808" data-end="868">Follow up to confirm resolution and customer satisfaction.</p></li><li data-start="869" data-end="924"><p data-start="871" data-end="924">Relay customer feedback and issues to relevant teams.</p></li></ul><p data-start="926" data-end="958"><strong data-start="926" data-end="956">Skills and Qualifications:</strong></p><ul data-start="959" data-end="1312"><li data-start="959" data-end="1008"><p data-start="961" data-end="1008">Strong problem-solving and analytical skills.</p></li><li data-start="1009" data-end="1106"><p data-start="1011" data-end="1106">In-depth knowledge of computer systems and experience with hardware/software troubleshooting.</p></li><li data-start="1107" data-end="1164"><p data-start="1109" data-end="1164">Ability to communicate technical information clearly.</p></li><li data-start="1165" data-end="1211"><p data-start="1167" data-end="1211">Patient, friendly, and attentive listener.</p></li><li data-start="1212" data-end="1266"><p data-start="1214" data-end="1266">Excellent verbal and written communication skills.</p></li><li data-start="1267" data-end="1312"><p data-start="1269" data-end="1312">Commitment to exceptional customer service.</p></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjg5NTc1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">