16 results for Customer Support Engineermanager in Tokyo, Tōkyō

Full Stack Engineer

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company ProfileGlobal fintech provider delivering algorithmic risk management solutions to Japan's leading financial institutions through SaaS B2B platform. The Role<ul><li>Design and implement infrastructure solutions (on-premise/cloud) for banking clients on projects spanning 6 months to 2 years</li><li>Lead technical discovery sessions with risk managers and engineering teams at major Japanese financial institutions</li><li>Participate in pre-sales activities and product demonstrations alongside the Head of Sales</li><li>Provide production support and troubleshooting for live client environments</li><li>Collaborate with global development teams while serving as technical anchor for Japan market</li></ul> Your Skills <ul><li>Native-level Japanese (essential for domestic financial institution communication) and conversational English (for global team collaboration)</li><li>Strong programming skills in Java and Python with packaged software implementation experience</li><li>Infrastructure sizing and architecture planning capabilities (servers/cloud deployments)</li><li>Client-facing technical consultation experience</li><li>Valid work authorization in Japan (citizenship, PR or appropriate visa)</li><li>Bonus: Financial services background, risk management systems experience or work at bank IT subsidiaries (SMBC tech, Mizuho tech, etc.)</li></ul> Key Highlights of the Role <ul><li>Work directly with Japan's blue-chip banks on sophisticated risk management implementations</li><li>Highly flexible work style: only 6-8 days in office per month in a small, collaborative 3-4 person Tokyo team</li><li>Gain exposure to pre-sales and business development, expanding beyond pure technical work</li><li>Competitive package up to ¥12M annually with stable backing from global organization</li><li>Shape cutting-edge algorithmic financial products used for investment risk management across the industry</li></ul> Apply Confidentially Contact with your resume. All inquiries handled with complete confidentiality. Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013355067 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/S2hhbmcuTGUuOTA4MjIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-12-24T03:27:29Z

Software Engineer

Tokyo,
remote
Contract
9.4M - 9.4M JPY / Yearly
Location: Tokyo JO: 06940-0013313061 Annual Salary: JPY 9,360,000<h3 data-start="177" data-end="205">Position Overview:</h3>Handle technical support requests, triage problems, basic troubleshooting, and update the support knowledge base. Manage customer requirements, monitor progress, and communicate with internal teams.<h3 data-start="406" data-end="437">Key Responsibilities:</h3><ul data-start="438" data-end="660"><li data-start="438" data-end="492">Support request handling and basic troubleshooting</li><li data-start="493" data-end="519">Knowledge base updates</li><li data-start="520" data-end="574">Customer requirement tracking and status reporting</li><li data-start="575" data-end="603">System integration tasks</li><li data-start="604" data-end="631">Access right management</li><li data-start="632" data-end="660">Internal team coordination</li></ul><h3 data-start="662" data-end="688">Required Skills:</h3><ul data-start="689" data-end="825"><li data-start="689" data-end="714">Experience in C++</li><li data-start="715" data-end="748">ECU knowledge (preferred)</li><li data-start="749" data-end="782">System integration experience</li><li data-start="783" data-end="825">Basic hardware knowledge (preferred)</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/VG9tb2UuTW91bnRlZXIuNjk1MjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-10-31T03:34:42Z

Full Stack Engineer

Tokyo,
remote
Permanent
8.0M - 15.0M JPY / Yearly
Company Profile A growing company providing a next-generation collaborative management platform that connects executives with operational teams. Our solution centralizes "people, assets, and capital" covering budgeting & forecasting, workforce planning, capital investment, and rebate management enabling fast, data-driven decision-making. Our strengths include an intuitive UI/UX and expert support leveraging insights from former corporate strategy professionals. In addition to our existing products, we are expanding into new enterprise solutions. Flexible, fully remote work arrangements are available.The Role This is an engineering position leading the technical side of new business initiatives in the management domain. You will work closely with Product Managers and business teams, driving end-to-end 0→1 development-from deeply understanding customer challenges to defining the MVP, designing the architecture, prototyping, and implementation. You will have significant discretion in technical decision-making and play a key role in directly shaping the direction of the product. Your Skills Must-Have:<ul><li>5+ years of experience in web application development</li><li>Experience developing with Ruby on Rails</li><li>Experience in architecture design and technology selection</li><li>Experience driving projects as a technical lead</li><li>Experience contributing to 0→1 phases of in-house product development</li></ul>Preferred:<ul><li>Experience working in Agile/Scrum environments</li><li>Ability to prioritize based on business requirements and domain understanding</li><li>Proactive experience in improving organizational or team processes</li><li>End-to-end experience from development to operations</li></ul>Key Highlights of the Role <ul><li>Fully remote work and flexible working arrangements</li><li>Significant autonomy to technically lead 0→1 development of new business initiatives</li><li>Opportunity to collaborate closely with Product Managers, corporate planning, and design teams to create customer-driven products</li><li>End-to-end involvement from architecture design to prototyping and iterative improvements</li><li>Career growth potential toward Tech Lead or VPoE roles</li><li>The chance to tackle high-impact product development in the challenging domain of management solutions, delivering real value</li></ul>Location TokyoSalary 8－15 million yen Reference Number：06940-0013337685 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/U2hpbWFtdXJhLlNoaW5vYnUuNzQ3MTYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-11-19T03:12:32Z

Engineering Manager

Tokyo,
remote
Permanent
9.0M - 12.0M JPY / Yearly
Company ProfileAI SaaS provider focused on bringing advanced causal inference technology from research to commercial application, transforming how businesses leverage data-driven insights. The Role<ul><li>Lead the development of our causal AI SaaS product, bridging cutting-edge research with practical business solutions across frontend, backend, AI infrastructure, and cloud platforms.</li><li>Report directly to the CTO as their right hand, driving technical strategy, architecture decisions, and rapid MVP development with full autonomy.</li><li>Establish AI-driven development standards using tools like Cursor, ClaudeCode, and Devin while leading offshore development teams.</li><li>Design and implement scalable architecture (SPA + asynchronous processing on AWS) and refactor existing services for growth.</li></ul> Your Skills <ul><li>5+ years web application development experience (Vue/React, Python/Java, SpringBoot/FastAPI).</li><li>AWS architecture design experience (Lambda, SQS, EKS) with SPA + async processing patterns.</li><li>Practical experience with AI development tools and rapid MVP/hypothesis validation.</li><li>Experience in 2+ Scrum roles (PO/SM/Developer) and English proficiency for offshore collaboration.</li><li>Multi-tenant B2B SaaS or SOC2/ISO27001 compliance experience is a plus.</li></ul> Key Highlights of the Role <ul><li>Rare opportunity to implement research-based causal AI technology into real-world business impact.</li><li>Clear career path to VPoE or Technical Fellow based on your aspirations.</li><li>Full remote/flextime work style with results-focused autonomy.</li><li>Stock options and competitive compensation.</li></ul> Location Tokyo Salary9 - 12 million yen Reference Number: 06940-0013360777 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjQ1MjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-01-08T08:30:19Z

Infrastructure Engineer

Tokyo,
remote
Contract
7.0M - 10.0M JPY / Yearly
Company ProfileA regional organization operating in the B2B sector is seeking a Helpdesk Support professional to join its IT team supporting operations across Japan and the broader APAC region. The team ensures smooth IT operations, infrastructure reliability, and support for local and regional stakeholders. The Role<ul><li>This role provides Level 1 and Level 2 IT support, helping maintain and improve IT systems across the region. You will assist end-users, troubleshoot technical issues, and work closely with colleagues and vendors to ensure reliable IT operations.</li><li>Reporting to the IT Manager, you will contribute to IT projects, support system improvements, and help implement new solutions for the organization.</li></ul>Main Responsibilities<ul><li>Act as the first point of contact for IT incidents; log, clarify, and escalate issues as needed.</li><li>Troubleshoot technical problems and coordinate with external vendors or offsite IT teams.</li><li>Support end-user hardware and software, including desktops, laptops, tablets, mobile devices, and communication tools.</li><li>Assist with setup, configuration, upgrades, and maintenance of IT systems.</li><li>Maintain and track IT assets, including procurement and disposal.</li><li>Provide support for video conferencing, IP phones, and other communication tools.</li><li>Assist with basic network setup and troubleshooting, including rack-and-stack tasks as required.</li></ul> Your Skills <ul><li>Fluent in Japanese and business-level English.</li><li>Experience in IT support, helpdesk, or desktop support (L1/L2).</li><li>Familiarity with end-user hardware and software systems.</li><li>Comfortable working with regional teams and external vendors.</li></ul> Key Highlights of the Role <ul><li>Join a supportive and collaborative work environment with a positive company culture.</li><li>Collaborate with regional and international teams across APAC, gaining valuable cross-border experience.</li><li>Benefit from a flat management structure, encouraging open communication, autonomy, and faster decision-making.</li><li>Receive a competitive salary, up to 10 million JPY, with opportunities for career growth and professional development.</li><li>Be part of a stable organization that values work-life balance and long-term employee satisfaction.</li></ul> Location Tokyo Salary7 - 10 million yen Reference Number: 06940-0013343412 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjE1ODYyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2025-11-28T06:33:41Z

SRE Engineer

Tokyo,
remote
Permanent
7.0M - 11.0M JPY / Yearly
Company ProfileA fast-growing SaaS company serving global manufacturers seeks a Site Reliability Engineer to support mission-critical, cloud-native PLM (Product Lifecycle Management) solutions. This organization empowers leading innovators to rapidly improve operational capabilities and drive industry transformation through advanced automation, security, and cloud best practices. You'll be part of an agile, international engineering team with a culture of creativity, efficiency, and technical excellence. The Role<ul><li>Build and maintain secure, efficient cloud environments for enterprise SaaS platforms</li><li>Drive automation for CI/CD, cloud operations, and incident management</li><li>Collaborate with DevOps, support, and development teams to optimize performance and reliability</li><li>Solve complex technical issues, mentor peers, and introduce emerging technologies</li><li>Ensure 24/7 availability through duty and on-call rotations</li><li>Lead efforts on observability, monitoring, and remediation for security and privacy</li><li>Manage deployments across regions using tools like Azure, Docker, Kubernetes, Terraform, and Packer</li></ul> Your Skills <ul><li>Experience in cloud computing, virtualization, Docker, and Kubernetes</li><li>Strong troubleshooting and advanced networking skills (Load balancers, Firewalls, VPNs, TCP/IP)</li><li>Proven ability to monitor, support, and scale production SaaS workloads</li><li>"Everything as code" automation mindset and hands-on CI/CD experience</li><li>Positive, quality-driven, and proactive approach</li><li>(Preferred) Deep knowledge of Azure DevOps, scripting (PowerShell/.NET Core), and infrastructure as code</li></ul> Key Highlights of the Role <ul><li>Direct impact on the reliability of platforms used by global Fortune 500 leaders</li><li>Exposure to modern cloud technologies and real DevOps culture</li><li>Opportunities for fast learning, innovation, and leadership</li><li>Collaborative, international hybrid work environment in Tokyo</li><li>Strong focus on automation, continuous improvement, and scalable operations</li></ul> Location Tokyo Salary7 - 11 million yen Reference Number: 06940-0013339667 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/c3VlLnRpbmcuNzI2MzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-11-21T05:14:38Z

IT Consultant

Tokyo,
remote
Contract
9.0M - 9.1M JPY / Yearly
Security Governance<ul><li>Security Education: Support security awareness measures targeting risks associated with the use of generative AI, such as information leaks, unauthorized data entry, and model abuse. We create educational content, plan and implement employee training, assess understanding, and propose improvements.</li><li>NIS2 Directive Compliance: Evaluate governance, risk management, incident reporting systems, supply chain security, and more. Implement management measures, operational processes, and management responsibility systems based on NIS2 requirements.</li></ul>Engineering<ul><li>Device authentication: Utilizes device certificates, MDM integration, and hardware-based identification information (TPM, etc.) to help prevent access from unauthorized or unregistered devices.</li><li>Strengthening remote access security: Based on zero trust, supports the implementation of MFA, device authentication, network isolation, and access control policy optimization.</li><li>Strengthening security of AD domain and PC local administrator privileges: Minimizing privileged accounts, deleting unnecessary accounts, protecting authentication information, and centralizing local administrator password management using LAPS, etc. Support for reducing the risk of privilege abuse and authentication information leakage.</li></ul>Application<ul><li>Strengthening authentication methods: Review authentication methods and help reduce the risk of unauthorized logins and credential leaks.</li><li>Support for strengthening cloud security: Support for the implementation and operation of CSPM. Detecting configuration errors, visualizing compliance violations, vulnerability management, continuous monitoring, etc.</li><li>Support for standardizing password and secret management and implementing remote support solutions: Protecting privileged accounts and application secrets, implementing vault management, and supporting the establishment of regular rotation operations, etc. Support for the implementation of remote support solutions.</li></ul>SecOps<ul><li>Sentinel POC and Microsoft security infrastructure development: Strengthening access with Entra ID, integrating protection and detection with Defender, and supporting the implementation and operation of SIEM/SOAR with Sentinel.</li><li>AI-based security process automation: Leveraging AI technology to support the automation of operational processes such as security monitoring, incident response, threat analysis, and TPRM.</li><li>Evilginx implementation and operation support: Building, configuring, and operating the Evilginx environment, providing the environment necessary for verifying phishing attack methods, and providing technical support.</li></ul> Reference No.: 06940-0013322943By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy" target="_blank">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC42ODQzMC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2025-11-14T04:05:48Z

Product Manager

Tokyo,
remote
Permanent
9.0M - 12.0M JPY / Yearly
Product Manager - AI & Data Analytics Platform Company Profile Our client is a technical innovation hub developing cutting-edge AI agents and data analytics solutions for audit, tax and advisory services. Stable global backing while building Japan's most advanced AI implementations. The Role * Own complete product lifecycle: vision → budget planning → development → launch → operations * 80% stakeholder management: Bridge Japanese stakeholders (indirect communication, thorough documentation) with global teams (quick decisions, think on feet) * Plan annual team budgets: Calculate headcount, timeline, costs. Balance strategic requests that aren't too conservative or unrealistic * Facilitate 4-5 full-stack developers using Agile 2-week sprints. You shape strategy, engineers decide how to build * Turn ambiguous senior partner requests into realistic roadmaps with prototypes showing possibilities * Navigate audit firm approval processes with persistence Your Skills Mandatory: * Shipped software products start-to-finish. Own roadmaps, resource planning, delivery (not just requirements gathering) * Business level Japanese + Business level English * Understand Japanese business culture. "Read between the lines," know how decisions really get made * Budget/resource management experience. Think ROI and costs, not just cool technology * Comfortable spending 80% time on stakeholder alignment. Building consensus across cultures * SDLC and Agile knowledge including operations phase management * Current Japan work authorization or valid work visa Welcome experience: * Japanese corporate experience preferred (major IT firms / banks) * Operations/BA → Product Management career path (understand how things work before proposing changes) * B2B or enterprise product experience with complex stakeholders * Azure DevOps, Scrum practical experience * Accounting, consulting, or system engineering knowledge Key Highlights of the Role * True work-life balance: Full remote, flex time, 15 PTO days, OT converts to time off, 7 hour working days * Cutting-edge AI without startup chaos: Advanced AI agents, stable products, global resources, less market-sensitive * Strategic career acceleration: Annual budget planning, global-local stakeholder management, complete product lifecycle ownership * Small collaborative team, visible impact, CEO empowers engineers, consensus over hierarchy To Apply Confidentially: Send resume with subject "Product Manager - Data Analytics"By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/S2hhbmcuTGUuNjkxNTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-12-10T03:01:10Z

Office Manager

Tokyo,
remote
Contract
6.6M - 6.6M JPY / Yearly
<h3 data-start="62" data-end="93">JO: 06940-0013336873 Job Title: Office Manager Annual Salary: ¥6,600,000 Location: Tokyo </h3><hr data-start="264" data-end="267" /><h3 data-start="269" data-end="292">Role Overview</h3>This 12-month fixed-term position involves supporting the Office Manager in a wide range of office-related tasks. You will assist the growing onsite team and external visitors by helping maintain shared spaces, coordinating with vendors, managing administrative duties, supporting employee travel, and contributing to company events. In addition, you will provide administrative assistance to senior management and help with employee onboarding and offboarding processes.<hr data-start="768" data-end="771" /><h3 data-start="773" data-end="803">Key Responsibilities</h3><ul data-start="804" data-end="1734"><li data-start="804" data-end="1028">Administrative Support: Assist the Office Manager with daily administrative duties, including filing, copying, data entry, and document organization. Handle ad-hoc tasks as needed to support management and employees.</li><li data-start="1029" data-end="1273">Office and Facilities Management: Keep common areas such as meeting rooms and pantries organized and well-maintained. Support facility operations, including maintenance checks and safety inspections, and liaise with vendors as required.</li><li data-start="1274" data-end="1500">Guest and Event Coordination: Manage guest procedures, including conference room setup, coordination with building security, and welcoming visitors. Assist in organizing company meetings, training sessions, and events.</li><li data-start="1501" data-end="1587">Travel Support: Help arrange travel and accommodation for employees as needed.</li><li data-start="1588" data-end="1734">Senior Management Assistance: Provide administrative support to senior leaders and assist in implementing company policies and procedures.</li></ul>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/YXlha2EubmFvdGEuMDY3NDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-12-10T04:42:27Z

Network Engineer

Tokyo,
remote
Permanent
12.0M - 12.0M JPY / Yearly
Location: Tokyo Job ID: 06940-0013314635 Annual Salary: JPY 12,000,000<h4 data-start="212" data-end="237">Team Overview:</h4><ul data-start="238" data-end="747"><li data-start="238" data-end="331">Responsible for supporting business operations by maintaining a stable IT infrastructure.</li><li data-start="332" data-end="424">Design and operation of cloud, network, authentication management, and related services.</li><li data-start="425" data-end="492">Focus on standardizing and automating infrastructure processes.</li><li data-start="493" data-end="747">Provide global support for IT infrastructure construction, while addressing regional characteristics and complexities. This role plays a critical part in enhancing global business operations by driving simplification, standardization, and automation.</li></ul><h4 data-start="749" data-end="774">Role Overview:</h4>(Immediately after hiring) Based on the strategy and standards defined by the Global Network Services Lead, this role is responsible for the implementation, operation, management, and continuous improvement of network services in the assigned region. Reporting directly to the Japan Infrastructure Lead, you will collaborate with the global team on daily network operations, coordinate with internal IT departments, external vendors, and oversee tasks such as network improvement, automation, and scalability.<h4 data-start="1292" data-end="1324">Key Responsibilities:</h4><ul data-start="1325" data-end="2289"><li data-start="1325" data-end="1482">Network Design & Implementation: Design, implement, and maintain regional network infrastructure (LAN/WAN/Wi-Fi/voice/SD-WAN/cloud connectivity).</li><li data-start="1483" data-end="1658">Infrastructure Health Management: Ensure the health, security, and performance of advanced network systems, including support for manufacturing sites (e.g., PLCs).</li><li data-start="1659" data-end="1797">Global Standards Deployment: Deploy global standards and best practices at the regional level to optimize network performance.</li><li data-start="1798" data-end="2009">SLA/KPI Management: Manage service level agreements (SLA) and key performance indicators (KPI), including optimization and regular maintenance of network devices (firewalls, switches, routers, etc.).</li><li data-start="2010" data-end="2152">Incident Management: Handle critical incidents, perform root cause analysis, and manage vendor relationships for issue resolution.</li><li data-start="2153" data-end="2289">Security & Compliance: Ensure compliance with IT security standards, access control practices, and other governance protocols.</li></ul><h4 data-start="2291" data-end="2317">Qualifications:</h4>Required:<ul data-start="2335" data-end="2887"><li data-start="2335" data-end="2447">Practical experience in network design, operation, and maintenance based on global standards and governance.</li><li data-start="2448" data-end="2564">Experience in the design, construction, and management of corporate networks (LAN/WAN/Wi-Fi/Voice/SD-WAN/Cloud).</li><li data-start="2565" data-end="2655">Solid understanding of IT security and compliance, with practical hands-on experience.</li><li data-start="2656" data-end="2792">Ability to collaborate and communicate effectively with global and regional IT teams, as well as internal and external stakeholders.</li><li data-start="2793" data-end="2887">Proficiency in English communication for technical discussions (reading, writing, speaking).</li></ul>Preferred:<ul data-start="2906" data-end="3156"><li data-start="2906" data-end="3012">Experience managing network infrastructure in manufacturing environments, including PLC-level systems.</li><li data-start="3013" data-end="3098">Experience in network automation and deployment/operation of large-scale systems.</li><li data-start="3099" data-end="3156">Relevant certifications (e.g., CCNP, CISSP) are a plus.</li></ul><h4 data-start="3158" data-end="3182">Competencies:</h4><ul data-start="3183" data-end="3482"><li data-start="3183" data-end="3283">Innovation Drive: Ability to identify new and better ways to enhance organizational success.</li><li data-start="3284" data-end="3386">Stakeholder Coordination: Ability to anticipate and balance the needs of diverse stakeholders.</li><li data-start="3387" data-end="3482">Flexibility: Capacity to adjust approach and attitude in response to changing situations.</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC42MDU2Ny4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2025-10-31T02:17:56Z

Principal Software Engineer

Tokyo,
remote
Permanent
10.0M - 19.0M JPY / Yearly
Company ProfileEnterprise SaaS provider specializing in contract management solutions that transform how businesses leverage contract data. Post-PMF company experiencing rapid growth, backed by years of proprietary OCR and NLP technology development. The platform serves legal, sales, engineering, and executive teams across major Japanese enterprises, combining battle-tested data digitization expertise with cutting-edge generative AI capabilities. The Role<ul><li>Lead critical technical initiatives from architecture design through implementation and team guidance</li><li>Own technology decisions and code reviews across new feature development, improvements, and operations</li><li>Drive performance optimization strategies for contract data processing and full-text search at scale</li><li>Design and implement microservices architecture to support global expansion and feature velocity</li><li>Build LLM inference infrastructure that combines massive document processing with generative AI</li><li>Shape technical stack evolution and modernization across the entire platform</li><li>Provide hands-on technical mentorship to engineering teams while establishing systems that improve code quality</li><li>Identify and solve cross-product technical challenges that impact organizational efficiency</li></ul> Tech Stack: Kotlin, Ktor, Spring Boot, TypeScript, React, Vite, PostgreSQL, Elasticsearch, Google Cloud (Cloud Run, Cloud Functions), GitHub Actions, Splunk Your Skills Required:<ul><li>7+ years building web applications with proven architectural ownership</li><li>Deep backend expertise using statically-typed languages (Java, Kotlin, Go, TypeScript)</li><li>SPA frontend development experience with React, Vue.js, or similar frameworks</li><li>Public cloud architecture - designing and operating systems on GCP, AWS, or Azure</li><li>DDD modeling proficiency and understanding of cloud design patterns</li><li>RDB design and performance tuning skills for high-volume data processing</li><li>Technical leadership experience guiding development teams</li><li>Business-level proficiency in both Japanese and English</li><li>Valid work authorization for Japan or current Japan residency</li></ul>Preferred:<ul><li>Large-scale, high-traffic services experience</li><li>SRE/DevOps background with microservices architecture design</li><li>SaaS product launch experience from zero to production</li><li>Security design and vulnerability remediation knowledge</li></ul> Key Highlights of the Role <ul><li>Post-PMF hypergrowth phase - architect systems that scale from successful product to market-defining platform with massive technical autonomy over technology selection and strategic direction</li><li>Unique technical challenge - combine proprietary OCR/NLP technology developed over years with cutting-edge generative AI to achieve precision levels generic solutions cannot match</li><li>Scale-specific challenges - microservices transformation, large-scale LLM infrastructure, and DDD modeling of complex domains at enterprise scale</li><li>Hands-on + leadership balance - design your own approach between architectural leadership and technical implementation</li></ul> Location Tokyo Salary10 - 19 million yen Reference Number: 06940-0013342172By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/c3VlLnRpbmcuOTQxNzkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-12-02T07:27:57Z

DevOps

Tokyo,
remote
Permanent
10.0M - 12.0M JPY / Yearly
Company ProfileA global software company providing cloud-based Product Lifecycle Management (PLM) solutions to major manufacturers in aerospace, automotive, and technology industries is looking for a Site Reliability Engineer in Tokyo. The Role<ul><li>Build and manage cloud systems on Microsoft Azure for enterprise customers.</li><li>Automate routine tasks to make operations more efficient using modern DevOps tools.</li><li>Work with DevOps, support, and development teams to keep services running smoothly.</li><li>Fix technical issues related to security, performance, and system availability.</li><li>Set up cloud environments across different regions and help customers when they need support.</li></ul> Your Skills <ul><li>Experience with cloud platforms (Azure preferred), Docker, and Kubernetes.</li><li>Good understanding of networks: firewalls, load balancers, VPNs.</li><li>Experience running large-scale production systems.</li><li>Familiar with tools like Git, PowerShell, Terraform, and CI/CD pipelines.</li><li>Strong problem-solving abilities and willingness to learn.</li><li>"Infrastructure as code" mindset-automating everything possible.</li></ul> Key Highlights of the Role<ul><li>Use modern cloud technologies in a hybrid work environment (office + remote).</li><li>Support global manufacturing leaders with critical business systems.</li><li>Work with an innovative team that values automation and continuous improvement.</li><li>Career growth opportunities from entry to senior levels based on your experience.</li><li>Join a collaborative, technology-focused workplace.</li><li> </li></ul>Location Tokyo Salary10 - 12 million yen Reference Number: 06940-0013340443By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjc3NTg3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2025-11-25T06:42:29Z

Business Relationship Manager - CRM Platforms

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileMultinational pharmaceutical giant with a major presence in Japan, with offices in Tokyo and Osaka. The Role<ul><li>You'll be the main point of contact for commercial teams (sales, marketing, etc.) to ensure they have what they need from IT/Tech teams to perform their roles effectively.</li><li>You will manage strategic projects for CRM platforms (Veeva), ensuring they are aligned with business strategies. To do this, you'll be defining product roadmaps, managing the end-to-end implementation, and leading production support services.</li></ul> Your Skills <ul><li>High business level Japanese and English are mandatory.</li><li>Experience of leading CRM projects and working with senior business stakeholders.</li><li>A background in web/application engineering.</li><li>Knowledge / experience of Veeva CRM.</li></ul> Key Highlights of the Role <ul><li>Join a global pharmaceutical firm with a stable environment and proven track record in Japan - this company will be an excellent name on your resume, increasing your own market value for the future.</li><li>Contribute to the development of medicines / treatments that have a positive impact on the lives of millions of patients globally.</li><li>Work on a mix of global, regional, and local projects - you'll be using your bilingual Japanese/English skills daily.</li><li>Flexible working environment.</li></ul> Location Tokyo or Osaka Salary14 million yen Reference Number: 06940-0013359031 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjE0MzMwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-01-06T06:36:27Z

QA Engineer

Tokyo,
remote
Permanent
9.0M - 11.0M JPY / Yearly
Company ProfileLeading fintech company providing cloud-based financial management solutions for businesses and personal finance applications for individuals across Japan. We're transforming how people and organizations manage their financial operations through innovative technology and agile development practices. The Role<ul><li>As our services expand rapidly with new products and features, we need to strengthen our quality assurance capabilities while maintaining development speed.</li><li>You will be responsible for building and implementing automated testing frameworks to ensure quality within our agile development cycles.</li><li>Design and execute test automation strategies using tools like Selenium to improve test coverage and efficiency.</li><li>Implement Chaos Engineering and other advanced methodologies for non-functional testing.</li><li>Establish quality metrics and drive upstream quality assurance practices across development teams.</li><li>Collaborate with engineering teams based in Japan, India, and Vietnam on cross-border projects.</li><li>Holding Valid working visa in Japan.</li></ul> Your Skills <ul><li>Minimum 3 years of development experience or test automation experience using scripting languages.</li><li>ISTQB Advanced Level certification or equivalent knowledge required.</li><li>Bachelor's degree in Information Processing, Computer Science, or equivalent qualification (e.g., Information Technology Engineer Examination).</li><li>Japanese proficiency at basic/daily conversation level (able to conduct interviews using a mix of Japanese and English).</li><li>Business-level English proficiency (TOEIC 700+ or equivalent) for global project collaboration.</li></ul> Key Highlights of the Role <ul><li>Shape quality engineering practices in a fast-growing fintech environment where your work directly impacts thousands of users.</li><li>Work with cutting-edge automation tools and methodologies including Selenium and Chaos Engineering.</li><li>Join a multicultural, global team spanning Japan, India, and Vietnam with diverse technical perspectives.</li><li>Be part of an agile organization that values innovation, speed, and continuous improvement in both product and process.</li></ul> Location Tokyo Salary9 - 11 million yen Reference Number: 06940-0013359935 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjIyMTQxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-01-08T07:57:43Z

IT Auditor

Tokyo,
remote
Contract
21.5M - 21.5M JPY / Yearly
Location: Tokyo Annual Salary: ¥21,451,040 JO: 06940-0013317947<h3 data-start="211" data-end="239">Job Responsibilities</h3><ul data-start="241" data-end="2398"><li data-start="241" data-end="333">Support the VP in regional regulatory requirements, internal and external audit queries.</li><li data-start="334" data-end="454">Provide day-to-day information security operational support for users and systems within the SecureZone environment.</li><li data-start="455" data-end="609">Support monitoring and investigation of security alerts, system events, and potential anomalies within SecureZone using MSSP and other security tools.</li><li data-start="610" data-end="721">Document operational procedures, incidents, and control implementations for audit and knowledge management.</li><li data-start="722" data-end="818">Support change management and incident response processes specific to SecureZone activities.</li><li data-start="819" data-end="913">Contribute to the continuous improvement of SecureZone security architecture and controls.</li><li data-start="914" data-end="1030">Perform research and provide information required to produce management reporting, both globally and regionally.</li><li data-start="1031" data-end="1163">Demonstrate strong knowledge and practical experience in Information Security Management frameworks such as ISO, NIST, CRI, etc.</li><li data-start="1164" data-end="1295">Possess hands-on experience managing regulatory inquiries and audits, including coordinating responses and remediation efforts.</li><li data-start="1296" data-end="1380">Maintain a strong understanding of risk management methodologies and frameworks.</li><li data-start="1381" data-end="1525">Support and maintain relationships with global information security teams, legal, communications, IT, risk, finance, control, and HR groups.</li><li data-start="1526" data-end="1716">Demonstrate solid collaboration skills along with the ability to effectively communicate security-related information including risk identification, assessment, and remediation activity.</li><li data-start="1717" data-end="1818">Show knowledge and practical experience with the following risk management frameworks: ISO, NIST.</li><li data-start="1819" data-end="2008">Liaise with internal security teams such as SOC, Vulnerability Management, Security Architecture, Threat Intelligence, and others to enhance the overall cybersecurity control framework.</li><li data-start="2009" data-end="2247">Contribute to the execution of security threat and risk assessments on key topics following established methodology; collaborate with the Security Architecture and Engineering Team regarding technical solutions and controls as needed.</li><li data-start="2248" data-end="2398">Demonstrate hands-on experience in business-aligned risk assessments on information systems, applications, third-party vendors, and cloud platforms.</li></ul>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC4wOTM2OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2025-11-20T00:13:45Z

Japan Head of Call Center Operations

Tokyo,
remote
Permanent
13.0M - 15.0M JPY / Yearly
Company ProfileA global Business Process Outsourcing (BPO) firm who manage call center operations for some of the world's leading insurance and luxury vehicle companies. The Role<ul><li>You'll be part of the Japan senior leadership team, working closely with the local C-suite and regional leaders to ensure smooth operation of customer call centers.</li><li>You'll be responsible for two separate locations and manage 6-7 direct reports and lead a wider team of around 150 people.</li><li>You'll also work closely with senior stakeholders from customers to improve current operations; you'll have ownership of this.</li><li>Workforce planning to ensure optimal coverage during seasonal spikes, busier periods, and even preparing for unplanned volume spikes.</li></ul> Your Skills <ul><li>Native level Japanese and business English are mandatory.</li><li>Experience in managing call center operations in any industry (e.g. tech, travel, insurance, retail, other services).</li><li>Team leadership experience (ideally at least 4-5 direct reports).</li></ul> Key Highlights of the Role <ul><li>Japan leadership role - you'll be the country lead for call center operations, also having visibility with APAC leadership.</li><li>You'll be driving change whilst ensuring day-to-day operations run smoothly.</li><li>A big opportunity to own a department, build and execute your strategic vision.</li><li>Hybrid work style - two days a week in office.</li></ul> Location Tokyo Salary13 - 15 million yen Reference Number: 06940-0013367202 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjY5OTExLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-01-21T03:01:05Z