<p class="isSelectedEnd">Robert Half are supporting our client with a sarch for an <strong>I</strong>T Support Engineer, supporting users across sites around Birmingham.</p><h3>Key Responsibilities</h3><ul data-spread="false"><li>Provide first-line support for hardware, software and network issues</li><li>Train users and develop training materials</li><li>Assist with programming, scripting and application development</li><li>Support the integration of third-party software and systems</li><li>Develop client-facing IT solutions where required</li><li>Liaise with external software suppliers and service providers</li><li>Manage multiple tasks and projects, ensuring deadlines are met</li></ul><h3>Requirement</h3><ul data-spread="false"><li>Experience supporting users with hardware and software issues</li><li>Experience working within a small IT team and managing multiple priorities</li><li>Ability to learn new programming languages and technologies</li><li>Strong communication and interpersonal skills</li><li>IT qualifications or demonstrable IT experience and training</li><li>A proactive, adaptable approach and willingness to learn</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby44NDQ2NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Exciting opportunity to join a growing business based in Oxford as an IT Support Technician, offering up to £29,000 plus excellent benefits and career development opportunities</p><p><strong>The role</strong></p><p>As IT Support Technician, you'll be responsible for:</p><ul><li>supporting internal customers with IT requests, managing / updating tickets </li><li>troubleshooting day to day software, hardware and connectivity issues </li><li>setting up computers, mobile devices and software </li><li>escalating complex issues to senior members of the team </li><li>maintaining records and documentations, as well as ensuring that IT equipment is stored/dispatched in efficiently</li></ul><p><strong>About you</strong></p><p>Applicants for the IT Support Technician role will have:</p><ul><li>excellent written and verbal communication and customer service skills with a friendly and helpful approach </li><li>strong attention to detail and an analytical mindset suited to troubleshooting / fault finding </li><li>familiarity (and ideally hands-on/office experience) with Windows 11, M365, Active Directory, Entra ID, cyber security, general networking</li><li>flexibility and willingness to work in an office based environment, and a valid driving licence for occasional travel to other sites</li></ul><p><strong>On offer</strong></p><p>Salary of up to £29,000 DOE plus excellent benefits</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjUzMDg3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>The Permanent Division of Robert Half is recruiting for an IT Support Specialist on behalf of a specialist sales and service business with offices in Bedford</p><p>The Role</p><p>As IT Support Specialist you will take responsibility for helping across business systems, software and processes and needs someone with strong technical understanding of computer systems, training, implementation, best-practices, and technical problem solving. This full-time, onsite role will maintain operation of the local office, regional offices and warehouses, and remote users. This includes new laptop preparation and upgrades, break/fix, peripheral support, asset inventory, and assistance with server, network, phone system, and audio-visual equipment.</p><p>Day to day duties will consist of:</p><ul><li>Ensure that appropriate measures are taken to keep the enterprise-wide network available to users. Implement new technologies to improve performance and provide the latest tools to access company information. Carry out responsibilities as instructed by more senior staff within the IT Infrastructure and Operations team.</li><li>Provide remote support for locations in EMEA, APAC, and North America, working collaboratively with IT staff to ensure continuity of service. Must be capable of working independently and escalating issues to other team members as necessary.</li><li>Create and maintain documentation and perform technical training to assist end users and team members.</li><li>Develop and assist in the rollout of strategic corporate initiatives and system changes, which may include office moves, mass system upgrades, hardware inventory and lifecycle support, and special projects.</li><li>Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.</li><li>Perform application deployment and system imaging leveraging Microsoft System Center Configuration Manager (SCCM).</li><li>Support endpoint vulnerability management through security related applications (e.g., anti-virus, vulnerability scanning, & patch management)</li><li>Participate in support activities and enhance daily operations including opening and closing procedures and uphold all corporate and IT Policies and Procedures regarding software, hardware, and equipment use and allocation within the company.</li><li>Responsible for maintaining and troubleshooting client devices, PCs, thin clients, printers, and other peripherals.</li><li>Maintain network and system documentation, including network diagrams, facility location diagrams, system specific installation procedures, and procedural documentation. Maintain documentation of all IT related equipment, inventory management and company assets.</li></ul><p>Your Profile</p><p>You will ideally have a degree in computer science or engineering technology or suitable work experience with aptitude and ability across operation systems like Microsoft Windows 10, iOS and Android and also experience of warehouse equipment, barcode printing and scanners etc. This is a role 5 days in the office in Bedford.</p><p>Salary</p><p>Role of IT Support Specialist based in Bedford is offering a salary of £45-50K + Benefits</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uMDYxNzguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p data-pm-slice="1 3 []">We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation.</p><p>This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency.</p><p><strong>Key Responsibilities</strong></p><ul data-spread="false"><li><p>Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement.</p></li><li><p>Oversee IT support, service desk operations and service level agreements.</p></li><li><p>Manage IT infrastructure, including servers, networks, applications, devices and communications.</p></li><li><p>Plan and deliver IT projects, managing resources, budgets, suppliers and timescales.</p></li><li><p>Support IT strategy, technology improvements and business transformation initiatives.</p></li><li><p>Maintain cyber security, data protection, system updates and IT governance.</p></li><li><p>Develop and test business continuity and disaster recovery arrangements.</p></li><li><p>Provide hands-on technical support and troubleshooting when required</p></li></ul><p><strong>About You</strong></p><ul data-spread="false"><li><p>Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server.</p></li><li><p>Good understanding of networking, storage, virtualisation and remote desktop technologies.</p></li><li><p>Knowledge of cyber security, GDPR and IT governance.</p></li><li><p>Proven IT project management and service delivery experience.</p></li><li><p>Strong leadership, communication, organisational and problem-solving skills.</p></li><li><p>A proactive, hands-on approach with a focus on ownership and continuous improvement.</p></li></ul><p><strong>On Offer</strong></p><ul><li>Salary up to £63,500</li><li>Company car</li><li>Hybrid working - 3 days a week in Melksham</li><li>Competitive benefits</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMzU2MTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p style="margin: 0in; font-family: Calibri; font-size: 20.0pt;">Contract - IT Technician </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Competitive Day rate</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Location: on site Hybrid working</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Start: ASAP</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Based in Didcot</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;">The Opportunity</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">We are looking for a friendly, customer-focused IT Service Desk Analyst to provide short-term cover for a busy internal IT team.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">This is a hands-on, varied service desk role where the priority will be keeping tickets moving, resolving day-to-day technical issues and ensuring a consistently high standard of IT support for colleagues across the business.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">The successful candidate will be approachable, proactive and confident communicating with users at all levels, with the ability to troubleshoot common IT issues and escalate more complex problems where necessary.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;">Key Responsibilities</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Acting as the first point of contact for internal IT support queries.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Logging, managing and resolving service desk tickets, ensuring issues are dealt with promptly.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing 1st line and some 2nd line technical support.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Supporting Microsoft Office 365 administration and troubleshooting.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Carrying out remote troubleshooting and resolving common technical issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Building and configuring machines for new and existing users.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing on-site support for AV-related issues, including meeting room and equipment troubleshooting.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Supporting general hardware, software and connectivity issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Maintaining excellent customer service and keeping users updated on progress.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Escalating more complex technical issues when required.</li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">If you are interested apply as soon as possible.</p><br><br><br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjA2Njc0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<h1 class="x1ll2q23 x1a4oops x132q4wb">HR Business Partner - Employee Relations</h1><p class="x12ofw9d">Robert Half is partnering with an established UK organisation to recruit an experienced HR Business Partner specialising in Employee Relations.</p><p class="x12ofw9d">This is an exciting opportunity for a commercially focused HR professional to manage complex employee relations matters, influence management decisions and drive improvements across the HR function. The role offers a blend of hands-on case management, strategic business partnering, stakeholder engagement and continuous improvement.</p><p class="x12ofw9d"><strong>Location:</strong> Oxfordshire, with travel to other sites and 1-2 days working from home<br /><strong>Hours:</strong> 37.5 per week</p><h3 class="x1ll2q23 x1a4oops x132q4wb">The Role</h3><p class="x12ofw9d">Working closely with the Head of HR and operational managers, you will provide expert advice on complex employee relations matters while strengthening HR policies, processes and management capability.</p><p class="x12ofw9d">You will manage sensitive workplace issues, minimise employment risks and ensure decisions are fair, consistent and compliant with UK employment legislation. You will also support employee consultation, organisational change and the development of effective people management practices across multiple locations.</p><h3 class="x1ll2q23 x1a4oops x132q4wb">Key Responsibilities</h3><p class="x12ofw9d"><strong>Employee Relations and Case Management</strong></p><ul class="x12ofw9d"><li>Manage complex disciplinary, grievance, capability, conduct, performance and absence cases from initial advice through to resolution.</li><li>Lead and support investigations, ensuring evidence is gathered objectively and recommendations are balanced.</li><li>Advise managers on formal meetings, hearings, appeals and appropriate outcomes.</li><li>Provide guidance on long-term absence, occupational health, reasonable adjustments, flexible working and contractual changes.</li><li>Ensure compliance with employment legislation, internal policies and ACAS guidance.</li><li>Identify potential risks and encourage early intervention.</li></ul><p class="x12ofw9d"><strong>Trade Union and Stakeholder Relations</strong></p><ul class="x12ofw9d"><li>Develop positive working relationships with recognised trade unions and employee representatives.</li><li>Support consultation processes and employee relations discussions.</li><li>Advise on collective agreements and workplace arrangements.</li><li>Help resolve collective grievances and disputes through constructive engagement.</li><li>Identify recurring concerns and recommend improvements.</li></ul><p class="x12ofw9d"><strong>HR Policy and Continuous Improvement</strong></p><ul class="x12ofw9d"><li>Review and develop HR policies, procedures and case management processes.</li><li>Promote consistent people management standards.</li><li>Analyse employee relations trends and identify opportunities for preventative action.</li><li>Maintain accurate records and reporting.</li><li>Support organisational change, restructuring and wider HR projects.</li><li>Work with senior HR colleagues to improve HR service delivery.</li></ul><p class="x12ofw9d"><strong>Business Partnering and Team Development</strong></p><ul class="x12ofw9d"><li>Build trusted relationships with operational managers, providing practical and commercially focused advice.</li><li>Understand the impact of people decisions on workforce availability, service delivery and business performance.</li><li>Provide HR support across multiple sites.</li><li>Coach managers to handle employee issues confidently and consistently.</li><li>Support the development of HR colleagues through coaching and knowledge-sharing.</li><li>Oversee day-to-day HR activity and deputise for senior HR leadership when required.</li><li>Work collaboratively across recruitment, engagement and wellbeing.</li></ul><h3 class="x1ll2q23 x1a4oops x132q4wb">About You</h3><p class="x12ofw9d">You will be an experienced HR professional with a strong employee relations background and the confidence to manage sensitive and complex situations independently.</p><p class="x12ofw9d">You will be commercially aware, proactive and comfortable challenging established practices while balancing employee fairness with organisational priorities.</p><p class="x12ofw9d">Ideally, you will have:</p><ul class="x12ofw9d"><li>Experience within a complex, operational or multi-site organisation.</li><li>CIPD Level 5 qualification or equivalent professional experience.</li><li>Strong knowledge of UK employment law and employee relations best practice.</li><li>Proven experience managing investigations, disciplinary and grievance procedures, capability and absence cases.</li><li>Excellent judgement and the ability to interpret policies and assess evidence.</li><li>Strong communication, influencing and stakeholder management skills.</li><li>Experience improving processes, managing risk and developing management capability.</li><li>The resilience to manage competing priorities with professionalism, confidentiality and attention to detail.</li></ul><h3 class="x1ll2q23 x1a4oops x132q4wb">The Opportunity</h3><p class="x12ofw9d">This is an excellent opportunity to make a meaningful contribution to employee relations standards, management capability and the overall effectiveness of a wider HR function.</p><p class="x12ofw9d">If you are an experienced HR professional looking for a varied role combining complex case management, business partnering and continuous improvement, Robert Half would welcome your application.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuOTg5MzcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are partnering with a fast-growing client to recruit for their IT Administrator.</p><p>The role is best suited for someone <strong>keen to learn </strong>and <strong>grow</strong>! If you're the sort of person who has a hand in IT systems, whether that's professionally or personal projects, then this might be the role for you.</p><p>There's plenty of <strong>on-going learning and development </strong>and a career path to work your way up and take on more responsibilities within the IT function. </p><p><strong>Job Overview</strong>:</p><p></p><ul><li>Provide day-to-day IT support to users across office and project environments.</li><li>Assist with IT administration and help automate recurring tasks and processes.</li><li>Support IT projects, including setting up connectivity and technology at remote sites.</li><li>Identify opportunities to improve workflows through automation and process improvements.</li><li>Create and maintain clear IT documentation, user guides and training materials.</li><li>Manage equipment inventories, software licences and purchasing records.</li><li>Work with suppliers and support procurement and invoice administration activities.</li><li>Use Excel and data analysis skills to support reporting and administrative tasks.</li><li>Communicate effectively with userbase, solving technical issues and providing guidance</li></ul><p>Desirable experience includes scripting, automation, AI tools, Microsoft Intune, Entra ID and business application administration</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4xMjIxMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p data-pm-slice="1 1 []">Are you an early-career Data Scientist who enjoys solving real-world problems with messy data, building practical machine learning solutions and turning complex information into actionable business insights?<br /><br />Our client is an ambitious, PE backed business based in Windsor, at the beginning of their journey to become a data enabled company with the adoption of advanced analytics, AI and ML operations. </p><p>We're looking for a hands-on, numerically strong data professional to join a growing business and help transform its data capabilities. This is an opportunity to work across data science, engineering, AI and visualisation, with plenty of scope to develop your skills and make a tangible impact.<br /><br />This is an ideal opportunity for someone who wants to get hands-on, take ownership and see their work make a genuine difference to business performance.</p><p><strong>The Role</strong></p><ul data-spread="false"><li><p>Clean, reconcile and integrate messy data from multiple systems using SQL, data pipelines and fuzzy matching techniques.</p></li><li><p>Develop, test and improve machine learning models, including predictive and risk modelling.</p></li><li><p>Explore AI applications to extract and validate information from documents, identify reliable data sources and automate processes.</p></li><li><p>Support the integration of data and ML models within a Snowflake environment.</p></li><li><p>Build data visualisations and dashboards to communicate insights to business leaders and investors.</p></li><li><p>Work with stakeholders to translate business challenges into practical, data-driven solutions.</p></li></ul><p><strong>What we're looking for</strong></p><ul data-spread="false"><li><p>A degree or postgraduate qualification in Data Science, Statistics, Mathematics, Computer Science or a related quantitative discipline.</p></li><li><p>Some practical experience with machine learning, AI or predictive modelling, gained through university projects or professional experience.</p></li><li><p>Strong SQL skills and an understanding of data structures, data integration and statistical methods.</p></li><li><p>A practical, proactive approach and the confidence to tackle imperfect data and ambiguous problems.</p></li><li><p>Strong communication skills, with the ability to explain findings and recommendations to non-technical stakeholders.</p></li></ul><p>Experience with <strong>Power BI, Snowflake, Python, MLOps, Docker, CI/CD or AI-powered applications</strong> would be advantageous.</p><p><strong>Why join?</strong></p><ul data-spread="false"><li><p>Salary from £50,000, with flexibility for the right candidate.</p></li><li><p>15% bonus potential, plus a 10% car allowance or pension contribution.</p></li><li><p>Hybrid working, typically 3-4 days per week in Windsor.</p></li><li><p>The opportunity to work with emerging AI technologies and help shape a growing data function.</p></li><li><p>Clear scope for career progression as the business expands.</p></li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMDQ4MTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h1>Finance Business Partner</h1><p><strong>Location:</strong> Beaconsfield<br /><strong>Salary:</strong> Up to £65,000 (12 month Fixed Term Contract)<br /><strong>Working pattern:</strong> Full-time, hybrid</p><h2>About the Role</h2><p>An opportunity has arisen for a Finance Business Partner to join a busy finance function, supporting teams across the organisation with financial analysis, budgeting, forecasting and commercial decision-making.</p><p>This role would suit a qualified finance professional looking to develop their business partnering experience, build strong stakeholder relationships and provide meaningful financial insight to support business performance.</p><p>Working closely with colleagues across Finance and operational teams, you will help improve financial visibility, challenge assumptions and identify opportunities to manage costs, improve efficiency and support investment decisions.</p><h2>Key Responsibilities</h2><ul><li><p>Support the budgeting, forecasting and financial planning process.</p></li><li><p>Analyse financial performance against budget, identifying trends, risks and opportunities.</p></li><li><p>Prepare monthly management reporting, financial commentary and performance updates.</p></li><li><p>Work with stakeholders across the business to understand financial performance and cost drivers.</p></li><li><p>Assist with business cases, investment appraisals and financial modelling.</p></li><li><p>Support the monitoring of expenditure, overheads and capital investment.</p></li><li><p>Provide financial analysis to support operational and strategic decision-making.</p></li><li><p>Identify opportunities to improve financial processes, reporting and controls.</p></li><li><p>Work collaboratively with colleagues across Finance to ensure accurate and consistent reporting.</p></li><li><p>Build effective relationships with non-finance stakeholders, helping them understand financial results and make informed decisions.</p></li></ul><h2>About You</h2><p>You will be a commercially minded finance professional with strong analytical skills and the confidence to engage with stakeholders across different areas of a business.</p><p>You will ideally have:</p><ul><li><p>Experience in a Finance Business Partner, Management Accountant, FP&A or similar finance role.</p></li><li><p>Experience supporting budgeting, forecasting and month-end reporting.</p></li><li><p>Strong Excel skills and the ability to analyse and interpret financial data.</p></li><li><p>The ability to explain financial information clearly to non-finance stakeholders.</p></li><li><p>Good commercial awareness and an interest in understanding business performance.</p></li><li><p>Strong communication, organisation and problem-solving skills.</p></li><li><p>A proactive approach, with the confidence to question assumptions and suggest improvements.</p></li><li><p>Experience working with P&L reporting, cost analysis and financial controls.</p></li></ul><p>ACA, ACCA or CIMA qualification is desirable.</p><h2>What's on Offer?</h2><ul><li><p>Salary of up to £65,000.</p></li><li><p>Hybrid working.</p></li><li><p>The opportunity to develop your finance business partnering and commercial finance experience.</p></li><li><p>Exposure to a broad range of stakeholders and business activities.</p></li><li><p>The opportunity to contribute to financial planning, performance improvement and decision-making.</p></li></ul><p>If you are looking to take the next step in your finance career and develop your commercial business partnering skills, we would welcome your application.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/THVrZS5FZGdlY29tYmUuMDc0NDQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Technical Project Manager / Business Analyst (Technical PM/BA) | Birmingham | Financial Services | January 2027 Start</strong></p><p>Robert Half is recruiting for an experienced <strong>Technical Project Manager/Business Analyst</strong> to join a Global Risk Consulting Firm as an Associate, supporting a major technology and regulatory transformation programme within a leading global financial services organisation. This is a <strong>hybrid Technical PM/BA role combining hands-on technical business analysis with end-to-end project delivery ownership</strong>. You will work across multiple software engineering teams, coordinating complex system integrations, managing technical dependencies and translating business and regulatory requirements into deliverable technology solutions. The successful PM/BA will bring a strong understanding of software engineering, system architecture and technical delivery, combined with the ability to independently manage complex, cross-functional projects.</p><p>Assignment Details</p><ul><li>📍 <strong>Location:</strong> Birmingham City Centre (<strong>5 Days Per Week Onsite)</strong></li><li>💷 <strong>Rate: £450/day+12.07% via PAYE </strong>Equivalent t<strong>o gross c.£504/day)</strong></li><li>📄 <strong>Contract:</strong> Initial 6 Months, until end of June 2027</li><li>🚀 <strong>Start Date:</strong> <strong>January 2027</strong>, subject to onboarding and clearance</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Lead technical project delivery across multiple software engineering teams, coordinating activities, dependencies and delivery milestones.</li><li>Gather, analyse and document complex business, functional and technical requirements.</li><li>Work closely with Software Engineers, Solution Architects and Technical Leads to understand, review and challenge system architecture, API integrations and technical designs.</li><li>Coordinate technology changes spanning multiple interconnected applications, platforms and engineering teams.</li><li>Analyse existing business processes, legacy systems, data flows and calculations to support process improvement and automation.</li><li>Facilitate technical and functional workshops involving Business Management, Operations, Trading, Compliance and Engineering stakeholders.</li><li>Produce and maintain requirements documentation, process maps, workflow diagrams and technical delivery artefacts.</li><li>Proactively identify and resolve project risks, technical dependencies, integration issues and gaps in delivery ownership</li></ul><p><strong>Essential Experience</strong></p><ul><li><strong>Financial Services experience, ideally within Investment Banking, Wealth Management or complex banking technology environments.</strong></li><li><strong>Proven experience in a Technical Project Manager, Technical Business Analyst or combined Technical PM/BA role</strong> within complex software engineering programmes.</li><li><strong>Strong technical understanding of software architecture, APIs, data models, system integrations and application development.</strong></li><li>Demonstrable experience coordinating delivery across <strong>multiple interconnected systems and engineering teams</strong>, rather than solely single-application projects.</li><li>Proven ability to explain technical architecture, challenge engineering decisions and understand complex integration dependencies.</li><li>Strong business analysis capability, including requirements gathering, process modelling, technical documentation and stakeholder workshops.</li><li>Experience taking ownership of project delivery, managing milestones, dependencies, risks and issues through to implementation.</li><li>Strong understanding of software development lifecycles, including Agile and traditional delivery approaches.</li><li>Experience coordinating cross-functional UAT activities, test planning, defect management and business sign-off.</li><li>Excellent analytical and problem-solving skills, with the ability to quickly understand unfamiliar systems, business processes and complex technical environments.</li><li>Confident communicator, comfortable engaging with Developers, Architects, Engineering Leads and senior business stakeholders.</li></ul><p>Desirable Experience</p><ul><li>Previous hands-on software engineering, development or solution design experience.</li><li>Experience delivering regulatory technology change, controls automation or process automation initiatives.</li><li>Asset & Wealth Management technology experience.</li><li>Exposure to Front Office, Trading, Operations or Compliance functions.</li><li>Experience with complex enterprise architecture and multi-platform integrations.</li><li>Working knowledge of SQL, data analysis or legacy application processes.</li><li>Experience with Jira, Confluence, Agile, Scrum or SAFe methodologies.</li><li>Previous experience delivering technology projects within large global investment banks.</li></ul><p> </p><p><strong>Please note:</strong> Successful applicants will be required to provide employment references covering the previous five years and undergo financial and criminal background screening in accordance with the client's onboarding requirements. Any adverse findings, including County Court Judgments (CCJs), may impact clearance and eligibility for the engagement.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Tmljb2xhcy5HZW9yZ2lvdS44NzczNi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Accounts Receivable & Credit Control Assistant</strong></p><p><strong>£30,000-£40,000 | Bristol | Office-based | Monday-Friday</strong></p><p><strong>An opportunity to take ownership, develop your skills and make a real impact within a growing finance function.</strong></p><p>Are you an experienced Accounts Assistant looking for a role where you can take ownership of your work, broaden your experience and become a key part of a finance team?</p><p>We're working with a business in Bristol looking to appoint an Accounts Receivable & Credit Control Assistant.</p><p>You'll play an important role in the day-to-day running of the finance function, taking responsibility for customer accounts, overseeing outstanding payments and helping ensure the business maintains strong financial controls. What's particularly appealing about this opportunity is the breadth of exposure it offers, with the chance to get involved in process improvements, systems development and wider finance projects.</p><p>If you're someone who enjoys taking initiative, building relationships and finding better ways of working, this could be an excellent next step.</p><p><strong>Why consider this opportunity?</strong></p><ul><li><strong>Real responsibility:</strong> Take ownership of customer accounts and have a direct influence on the effectiveness of the sales ledger and credit control function.</li><li><strong>Variety:</strong> Enjoy a broad position covering invoicing, reconciliations, cash allocation, credit management, reporting and month-end activities.</li><li><strong>Opportunity to make improvements:</strong> Get involved in developing processes, improving financial controls and making better use of existing systems.</li><li><strong>Wider finance exposure:</strong> Work alongside the Financial Controller and wider finance team, gaining exposure beyond the traditional accounts receivable remit.</li><li><strong>Career development:</strong> An opportunity to build on your existing finance experience, with AAT studies and further professional development welcomed.</li></ul><p><strong>What will you be doing?</strong></p><p>You'll have a varied workload, with responsibility spanning several important areas of the finance operation.</p><p><strong>Accounts Receivable & Sales Ledger</strong></p><ul><li>Manage the accurate and timely processing of customer invoices.</li><li>Maintain customer accounts, ensuring records are accurate and up to date.</li><li>Complete sales ledger reconciliations and investigate any discrepancies.</li><li>Allocate incoming payments and resolve unidentified or unallocated cash.</li><li>Prepare and issue monthly customer statements.</li></ul><p><strong>Credit Control & Customer Relationships</strong></p><ul><li>Proactively monitor outstanding balances and take ownership of chasing overdue payments.</li><li>Contact customers via telephone, email and written correspondence to resolve payment queries and secure outstanding funds.</li><li>Negotiate payment arrangements where necessary and escalate more challenging accounts.</li><li>Help achieve debtor day and overdue debt collection targets.</li><li>Review new customer credit applications and assist with setting and monitoring appropriate credit limits.</li></ul><p><strong>Reporting & Financial Controls</strong></p><ul><li>Assist with aged debt reporting and cash collection forecasting.</li><li>Support month-end activities relating to accounts receivable and credit control.</li><li>Ensure transactions are accurately documented and appropriate audit trails are maintained.</li></ul><p><strong>Process Improvement & Wider Finance Support</strong></p><ul><li>Contribute to improving customer onboarding, credit control and order-to-cash procedures.</li><li>Identify opportunities to streamline processes and maximise the functionality of existing finance systems.</li><li>Work with colleagues across the business to resolve invoice queries, discrepancies and customer disputes.</li><li>Support the wider finance team during periods of absence or increased workload.</li><li>Get involved in ad hoc finance projects and initiatives focused on improving efficiency, controls and reporting.</li></ul><p><strong>What are we looking for?</strong></p><p>We're keen to speak with individuals who have some previous experience in a finance or accounts-based position, particularly within sales ledger, accounts receivable or credit control.</p><p>You'll ideally have:</p><ul><li>Previous experience in a finance, accounts administration or customer accounts role, ideally with exposure to sales ledger and credit control.</li><li>Strong attention to detail and the ability to maintain accuracy across financial records.</li><li>Confident communication and interpersonal skills, with the ability to negotiate professionally with customers.</li><li>Excellent organisation and time management, with the ability to manage competing priorities and deadlines.</li><li>A proactive attitude, taking ownership of responsibilities and working independently.</li><li>An inquisitive mindset and an interest in understanding and improving financial systems and processes.</li><li>Experience using Microsoft Office, particularly Excel, Outlook and Teams.</li><li>Exposure to an ERP or finance system such as Microsoft Dynamics, Sage or SAP.</li></ul><p><strong>It would be a bonus if you also have:</strong></p><ul><li>An interest in continuous improvement and process optimisation.</li><li>AAT studies or an ambition to pursue a professional finance qualification.</li></ul><p><strong>Salary & Benefits</strong></p><ul><li>£30,000-£40,000 salary, dependent on experience.</li><li>23 days annual leave plus bank holidays.</li><li>Private healthcare cash plan.</li><li>Life insurance.</li><li>Free onsite parking.</li><li>Employee referral programme.</li></ul><p><strong>The Practical Details</strong></p><ul><li><strong>Location:</strong> Bristol.</li><li><strong>Working pattern:</strong> Fully office-based.</li><li><strong>Hours:</strong> 40 hours per week, Monday to Friday, standard office hours</li><li><strong>Reporting to:</strong> Financial Controller.</li></ul><p><strong>Interested?</strong></p><p>If this sounds interesting I want to hear from you… please reach out to apply!</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SnVhbi5Db2xlZ2F0ZS45MzkwNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p class="isSelectedEnd"><strong>Group Financial Controller</strong><br /><strong>Northampton | Hybrid (2-3 days office / 2-3 days home)</strong><br /><strong>£90,000 - £100,000 + Excellent Benefits</strong></p><p class="isSelectedEnd">Robert Half is delighted to be exclusively recruiting for a Group Financial Controller on behalf of a highly successful, market-leading business operating within one of the UK's most sought-after industries. This is a genuinely rare opportunity to join a consistently profitable organisation with an outstanding reputation, offering excellent career development, long-term stability and the opportunity to lead a high-performing Group Finance function within a fast-growing, PE-backed business.</p><p class="isSelectedEnd">The business also offers an exceptionally generous annual bonus, which has been paid consistently for over 10 consecutive years, alongside a comprehensive benefits package.</p><p class="isSelectedEnd">This is an outstanding opportunity for an experienced Financial Controller or Head of Finance looking to step into a broad, strategic leadership role with responsibility for financial control, reporting, treasury, systems, governance and continuous improvement, whilst partnering closely with senior leadership and private equity stakeholders.</p><p class="isSelectedEnd">Role</p><p class="isSelectedEnd">The Group Financial Controller plays a pivotal leadership role within the Group Finance function, ensuring the delivery of accurate, timely and insightful financial information across a complex multi-entity business. You will lead the financial processing and reporting teams while providing oversight of financial systems, treasury, governance and risk management, helping modernise the finance function through technology, automation and continuous improvement.</p><p class="isSelectedEnd">Key Responsibilities</p><ul data-spread="false"><li>Lead and develop the financial processing and reporting teams, fostering a high-performance culture.</li><li>Deliver an efficient month-end close and ensure accurate, timely management and board reporting.</li><li>Provide meaningful financial analysis to support strategic and operational decision-making.</li><li>Partner with operational, commercial and senior leadership teams across the business.</li><li>Oversee cash flow forecasting, liquidity management and working capital across the Group.</li><li>Ensure robust financial controls, balance sheet integrity and compliance with accounting standards.</li><li>Support statutory reporting, external audit and governance requirements.</li><li>Provide strategic oversight of financial systems, including continuous improvement, automation and reporting enhancements.</li><li>Oversee treasury operations, banking relationships and intercompany funding.</li><li>Lead risk management processes and support internal audit activities.</li><li>Play a key role in business transformation, M&A activity, acquisitions, integrations and group restructuring projects.</li><li>Drive continuous improvement across finance processes, systems and data quality.</li></ul><p class="isSelectedEnd">About You</p><ul data-spread="false"><li>ACA or ACCA qualified with significant post-qualified experience.</li><li>Proven background in Financial Control, Group Reporting or a senior finance leadership role.</li><li>Strong technical accounting knowledge within a complex multi-entity environment.</li><li>Experience leading and developing finance teams.</li><li>Commercially minded with excellent stakeholder management and communication skills.</li><li>Hands-on leader with a passion for improving processes, controls and systems.</li><li>Strong analytical and problem-solving skills with excellent attention to detail.</li><li>Experience within a PE-backed, infrastructure, utilities, energy or similarly complex business would be advantageous.</li></ul><p class="isSelectedEnd">Package</p><ul data-spread="false"><li>Basic salary of £90,000 - £100,000.</li><li>Generous annual bonus with an excellent long-term track record of paying out.</li><li>Hybrid working (2-3 days in the office).</li><li>Comprehensive benefits package (full details available upon successful application).</li><li>Outstanding long-term career progression within a highly regarded and growing Group Finance function.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuNzI2OTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p></p><p>We are currently recruiting for a professional and personable Receptionist to join a well-established business within the financial services sector. This is an excellent opportunity for someone who enjoys being the first point of contact for clients and visitors while providing administrative support to a busy office environment.</p><p>This is an office-based role, five days per week, and requires someone who is available to start immediately or within the next few days.</p><h2>Key Responsibilities</h2><ul><li>Managing the reception area and providing a professional front-of-house service</li><li>Greeting clients, visitors and colleagues in a friendly and welcoming manner</li><li>Operating and managing a busy switchboard, directing calls appropriately</li><li>Handling incoming and outgoing post and deliveries</li><li>Managing meeting room bookings and preparing rooms for meetings</li><li>Supporting the wider team with general administrative duties</li><li>Maintaining office supplies and ensuring reception and communal areas are kept tidy and presentable</li><li>Assisting with ad hoc office administration as required</li></ul><h2>About You</h2><ul><li>Previous experience in a Receptionist, Front of House or Office Assistant role</li><li>Confident handling a switchboard and high volume of telephone calls</li><li>Excellent communication and interpersonal skills</li><li>Strong organisational skills and attention to detail</li><li>Proficient in Microsoft Office applications</li><li>Professional, reliable and able to work independently</li><li>Immediately available or able to start at short notice</li></ul><h2>What's on Offer</h2><ul><li>Immediate start opportunity</li><li>Friendly and professional working environment</li><li>Valuable experience within a respected financial services organisation</li><li>Full-time office-based role in Solihull</li><li>Temporary assignment expected to last approximately 2-3 months</li></ul><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS43NTAzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half are working in partnership with a reputable, continuously growing company in Cirencester to recruit a Credit Controller role on a full-time permanent basis. This is a great opportunity for a proactive and organised Credit Controller to join their Finance team. This role is key to reducing outstanding debt, supporting company policies, improving cash flow, and ensuring timely payment collection while maintaining strong customer relationships. The successful candidate will be responsible for managing customer accounts, resolving payment queries efficiently, and providing vital support to the wider Finance function and business growth. The salary is up to £30,000 plus hybrid working and other excellent benefits. </p><p> </p><p><strong>The Role</strong></p><p> </p><p>The main duties of the role will consist of:</p><p> </p><ul><li>Chase outstanding payments by telephone and email, agree payment dates, and maintain accurate records of customer conversations.</li><li>Managing debtor communications in line with company credit control policy, including sending reminder letters, copy invoices, and proof of delivery documents.</li><li>Issuing sales invoices and credit notes to maintenance customers and submit invoices and credits through customer portals.</li><li>Posting cash receipts accurately and carry out general customer account administration, including credit account applications.</li><li>Liaising closely with Sales Teams to resolve customer queries and disputes promptly while maintaining positive customer relationships.</li><li>Processing credit checks, report on debtor status to the Assistant Finance Manager, and provide cover across Accounts Receivable and other finance functions as needed.</li></ul><h3> </h3><p><strong>About you..</strong></p><p> </p><p>To be considered for the Credit Controller role, you must ideally possess the following skills/experience:</p><p> </p><ul><li>Must have 2+ years within credit control or accounts receivable.</li><li>Confident communicating with customers by phone and email.</li><li>Highly organised with strong attention to detail.</li><li>Able to manage queries and disputes professionally and efficiently.</li><li>Comfortable working collaboratively with internal stakeholders.</li><li>Able to prioritise workload and meet deadlines in a fast-paced environment.</li></ul><p> </p><p><strong>Salary & Benefits</strong></p><p> </p><ul><li>£28,000 - £30,000 annual salary</li><li>Hybrid working; 2 days from home, 3 days on site</li><li>Pension scheme </li><li>25 days annual leave</li><li>Life assurance </li><li>On site parking</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGF0cmljay5jaHVuZy4yODc0Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h2>Finance Systems & Transformation Analyst</h2><p><strong>The Opportunity</strong></p><p>We're looking for a Finance Systems & Transformation Analyst to join an established financial services organisation that is continuing to develop and improve its finance function.</p><p>This is a great opportunity for someone who enjoys working at the point where finance and technology meet. You'll bring an understanding of how a finance function operates, alongside an interest in how systems, processes and technology can be used to improve the way a business works.</p><p>You'll have the opportunity to contribute to a variety of improvement initiatives, work with stakeholders across the organisation and help shape more efficient, reliable ways of working.</p><p><strong>The Role</strong></p><p>You'll play an important part in helping the finance function get more from its systems and processes. This will involve a mixture of project work, problem-solving and ongoing improvements, including:</p><ul><li><p>Exploring how existing finance processes operate and identifying areas where things could be done more effectively.</p></li><li><p>Investigating system-related issues and working with colleagues to develop practical solutions.</p></li><li><p>Getting involved in finance projects, from understanding business needs and assessing proposed changes through to testing and implementation.</p></li><li><p>Looking at how financial information is shared across different applications, helping to identify inconsistencies and improve data quality.</p></li><li><p>Partnering with Finance, IT and other business teams to understand challenges and translate them into workable improvements.</p></li><li><p>Finding ways to simplify manual activities, reduce duplication and make better use of technology and automation.</p></li><li><p>Helping ensure new developments are introduced effectively, with appropriate checks and processes in place.</p></li></ul><p><strong>About You</strong></p><p>We're open to backgrounds here. You could already be working in a Finance Systems or Systems Accountant position, or you may be a Financial Accountant or Management Accountant who has developed a strong interest in systems and transformation.</p><p>You'll ideally have:</p><ul><li><p>A good grounding in financial accounting and an understanding of how finance teams operate.</p></li><li><p>Experience of being involved in finance systems improvements, projects, upgrades or implementations.</p></li><li><p>An appreciation of how financial data is managed and transferred between different systems.</p></li><li><p>Exposure to testing, process changes, automation or systems-related problem-solving.</p></li><li><p>The confidence to work with a range of stakeholders, including both finance and technical teams.</p></li><li><p>A naturally inquisitive approach, with the ability to question existing processes and identify opportunities to improve them.</p></li></ul><p><strong>Why Apply?</strong></p><p>This is an opportunity to broaden your experience beyond traditional finance responsibilities and become involved in the development of the systems and processes that underpin a finance function.</p><p>You'll have the chance to work across different areas of the business, contribute to meaningful improvement projects and make a visible difference to how finance operates.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SGFubmFoLkFybm90dC4wMDQ3Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>IT Operations Manager<br />Reading | £65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation<br />We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading.<br />This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs.<br />Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment.<br />The role<br />You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation.<br />Key responsibilities will include:<br />* Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services<br />* Managing and developing technical support capabilities<br />* Ensuring IT services meet agreed SLAs and performance targets<br />* Managing incidents, problems, changes and major incidents<br />* Driving continuous improvement across IT operations and service management<br />* Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services<br />* Overseeing infrastructure upgrades, patching and lifecycle management<br />* Supporting disaster recovery and business continuity<br />* Managing third-party IT suppliers and service providers<br />* Monitoring supplier performance against agreed SLAs<br />* Working closely with security teams to manage vulnerabilities, risks and compliance<br />* Producing operational reports and performance dashboards<br />* Managing operational budgets and identifying opportunities for cost efficiencies<br />* Leading, coaching and developing members of the IT team<br />About you<br />We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills.<br />You will ideally have:<br />* Significant experience in IT Operations, Infrastructure Management or Service Delivery<br />* Experience managing technical support and/or infrastructure teams<br />* Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID<br />* Experience working within an ITIL-based service management environment<br />* Strong experience managing incidents, problems, changes and operational risk<br />* Excellent supplier and stakeholder management skills<br />* Strong analytical and troubleshooting capabilities<br />* Excellent written and verbal communication skills<br />* A degree in IT, Computer Science or equivalent professional experience<br />Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications.<br />What you'll get<br />* £65,000 salary<br />* Permanent position<br />* Reading-based<br />* 5 days in the office initially, reducing to 3 days per week after successful completion of probation<br />* Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm<br />* 24 days' holiday + bank holidays<br />* Opportunity to play a key role in the development and improvement of the IT function<br />* Supportive environment focused on initiative, learning, collaboration and continuous improvement<br />Our values<br />We believe in Deliver, Initiative, Appreciation, Learn and Support.<br />We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results.<br />If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">