<p>IT Operations Manager<br />Reading | Β£65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation<br />We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading.<br />This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs.<br />Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment.<br />The role<br />You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation.<br />Key responsibilities will include:<br />* Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services<br />* Managing and developing technical support capabilities<br />* Ensuring IT services meet agreed SLAs and performance targets<br />* Managing incidents, problems, changes and major incidents<br />* Driving continuous improvement across IT operations and service management<br />* Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services<br />* Overseeing infrastructure upgrades, patching and lifecycle management<br />* Supporting disaster recovery and business continuity<br />* Managing third-party IT suppliers and service providers<br />* Monitoring supplier performance against agreed SLAs<br />* Working closely with security teams to manage vulnerabilities, risks and compliance<br />* Producing operational reports and performance dashboards<br />* Managing operational budgets and identifying opportunities for cost efficiencies<br />* Leading, coaching and developing members of the IT team<br />About you<br />We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills.<br />You will ideally have:<br />* Significant experience in IT Operations, Infrastructure Management or Service Delivery<br />* Experience managing technical support and/or infrastructure teams<br />* Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID<br />* Experience working within an ITIL-based service management environment<br />* Strong experience managing incidents, problems, changes and operational risk<br />* Excellent supplier and stakeholder management skills<br />* Strong analytical and troubleshooting capabilities<br />* Excellent written and verbal communication skills<br />* A degree in IT, Computer Science or equivalent professional experience<br />Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications.<br />What you'll get<br />* Β£65,000 salary<br />* Permanent position<br />* Reading-based<br />* 5 days in the office initially, reducing to 3 days per week after successful completion of probation<br />* Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm<br />* 24 days' holiday + bank holidays<br />* Opportunity to play a key role in the development and improvement of the IT function<br />* Supportive environment focused on initiative, learning, collaboration and continuous improvement<br />Our values<br />We believe in Deliver, Initiative, Appreciation, Learn and Support.<br />We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results.<br />If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half has partnered with a infrastructure business to recruit for a Head of Data, Analytics & Digital Transformation.</p><p>This is a newly created senior leadership role, offering the opportunity to shape and deliver the organisation's data, analytics and digital transformation strategy.</p><p><strong>Salary:</strong> Β£75,000 - Β£85,000</p><p><strong>Location:</strong> Crewe, York, Leeds or Derby</p><p><strong>Working pattern:</strong> 2 days per week on site, with some travel to other locations</p><p><strong>The Role</strong></p><p>You will lead the development of a modern, data-driven function, using data, analytics, automation, AI and digital technology to improve operational performance, decision-making and business efficiency.</p><p>Key responsibilities include:</p><ul><li>Develop and deliver the organisation's data and digital transformation strategy.</li><li>Build strong data governance, reporting and analytics capabilities.</li><li>Establish reliable business data and improve data quality and accessibility.</li><li>Lead digital transformation, automation and technology-enabled change programmes.</li><li>Identify opportunities to use AI and emerging technologies to improve efficiency.</li><li>Develop dashboards, MI and insights to support senior decision-making.</li><li>Build and lead a high-performing data and digital team.</li><li>Manage budgets, business cases, suppliers and transformation benefits.</li><li>Work closely with senior stakeholders across technology, finance, operations and other functions.</li><li>Ensure appropriate governance, risk, data protection and information security standards are maintained.</li></ul><p><strong>About You</strong></p><p>We are looking for an experienced data, digital or transformation leader with:</p><ul><li>Significant leadership experience across data, analytics, digital transformation or technology.</li><li>A strong track record delivering large-scale transformation programmes.</li><li>Experience developing data strategies and governance frameworks.</li><li>Experience leading multidisciplinary teams and influencing senior stakeholders.</li><li>Strong knowledge of analytics, BI, automation, AI and emerging technologies.</li><li>Commercial awareness, with experience managing budgets and business cases.</li><li>Strong programme management, stakeholder engagement and change management skills.</li><li>A strategic and commercially minded approach, with a focus on delivering measurable business outcomes.</li></ul><p>This is an excellent opportunity for an experienced data and transformation professional to take ownership of a newly created function and play a key role in shaping the organisation's future digital capability.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/eWFoeWUuZGluZWguMDU4NDUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p data-pm-slice="1 1 []">Seeking an experienced, commercially focused Interim CIO to lead the stabilisation and transformation of a UK IT Managed Services Provider (MSP).</p><p>Operating across four UK locations, the business has grown through acquisition and delivers strong organic growth and profitability, serving predominantly SME clients.</p><p>Following significant changes to the Executive Leadership Team, the immediate focus is on strengthening leadership, embedding operational structures and driving performance. The role combines operational and financial accountability with strategic client engagement, technology transformation and commercial growth.</p><p><strong>Role</strong></p><ul><li>Interim CIO to lead the stabilisation and transformation of a UK IT Managed Services Provider (MSP).</li><li>Provide strategic and operational leadership following significant changes to the Executive Leadership Team.</li><li>Drive operational performance, organisational development and technology transformation across a multi-site business.</li><li>Combine internal leadership and financial accountability with senior client engagement and commercial growth.</li><li>Initially focused on stabilisation, with the remit evolving towards longer-term business transformation.</li><li>Potential for the interim appointment to transition into a permanent executive leadership role.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Stabilise the business following significant changes to the Executive Leadership Team, providing clear direction and leadership.</li><li>Review, refine and embed the organisational structure across the IT and service delivery functions.</li><li>Take responsibility for a Β£5.8m operational budget, driving financial performance, cost efficiency and profitability.</li><li>Lead the implementation of Halo, the new service management and ticketing platform.</li><li>Oversee the NetSuite upgrade, improving operational processes, financial reporting and business visibility.</li><li>Drive operational efficiency, standardisation and service delivery improvements across all four UK locations.</li><li>Act as the senior executive point of contact for key clients, strengthening relationships and ensuring high levels of customer satisfaction.</li><li>Identify and deliver cross-selling, account expansion and organic revenue growth opportunities.</li><li>Support geographic expansion, including the development and opening of new branches.</li><li>Develop and execute a longer-term transformation strategy to create a scalable, efficient and commercially focused MSP platform.</li></ul><p><strong>Company</strong></p><ul><li>Established IT Managed Services Provider with a strong presence in the SME market.</li><li>Delivers a broad range of managed IT services alongside hardware resale.</li><li>Strong track record of organic revenue growth and profitability.</li><li>Operates a multi-site business with an established national presence.</li><li>Has grown through acquisitions, with acquired businesses now wholly owned and integrated into a single platform.</li></ul><p><strong>Salary & Benefits</strong></p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjEzMTQyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>Information Security Manager - ISO27001 accreditation</strong></p><p><strong>Location:</strong> Manchester - 4 days onsite per week<br /> <strong>Salary:</strong> Β£80,000-Β£100,000 per annum</p><p><strong>The Opportunity</strong></p><p>We are working with a client seeking an experienced <strong>Information Security Manager</strong> to lead and drive information security governance, risk and compliance, with a particular focus on GDPR, data protection and ISO 27001 accreditation.</p><p>This is a GRC-focused role rather than a hands-on technical security position. <strong>The successful candidate will have a proven track record of taking organisations through the ISO 27001 accreditation process from scratch</strong>, establishing the necessary frameworks, policies, controls and governance structures to achieve certification and maintain ongoing compliance.</p><p>This is an excellent opportunity for someone who can combine strategic oversight with a hands-on approach to building and embedding a robust information security and data protection framework across an organisation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the end-to-end implementation of ISO 27001, taking the organisation from initial assessment through to successful accreditation.</li><li>Develop, implement and maintain an Information Security Management System (ISMS), ensuring alignment with ISO 27001 requirements and business objectives.</li><li>Own and drive the organisation's governance, risk and compliance (GRC) activities, identifying and managing information security and data protection risks.</li><li>Ensure compliance with GDPR, UK data protection legislation and relevant regulatory requirements.</li><li>Develop and maintain information security policies, procedures, risk registers, control frameworks and supporting documentation.</li><li>Conduct gap analyses, risk assessments and internal audits, coordinating remediation activities to address identified weaknesses.</li><li>Prepare the organisation for external audits and certification assessments, working closely with auditors and key stakeholders.</li></ul><p><strong>Required Experience:</strong></p><ul><li><strong>Proven experience implementing ISO 27001 from scratch and successfully taking an organisation through to accreditation.</strong> This is a key requirement for the role.</li><li>Strong knowledge of information security governance, risk management and compliance frameworks.</li><li>A solid understanding of GDPR, UK data protection legislation and information governance.</li><li>Experience developing and embedding an ISMS, including policies, procedures, controls and audit processes.</li><li>The ability to engage confidently with senior stakeholders and influence decision-making across the organisation.</li><li>Strong communication, stakeholder management and organisational skills.</li><li>A pragmatic, hands-on approach to building and maintaining compliance frameworks in a complex business environment.</li></ul><p><strong>Desirable Experience</strong></p><ul><li>Professional certifications such as <strong>CISSP, CISM or ISO 27001</strong></li><li>Experience working within the utilities, infrastructure or construction sectors, particularly in complex project-based environments.</li><li>Experience managing external audits, certification bodies and ongoing ISO 27001 compliance.</li><li>The ability to translate regulatory and compliance requirements into practical, business-focused solutions.</li></ul><p><strong>The Details</strong></p><ul><li><strong>Salary:</strong> Β£80,000-Β£100,000 per annum, depending on experience.</li><li><strong>Location:</strong> Manchester.</li><li><strong>Working arrangement:</strong> Four days onsite per week.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjc2NDQyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">