109 results for Client Services in United Kingdom

Head of Customer Service

City of London, London
remote
Permanent
70000 - 100000 GBP / Yearly
Robert Half is working with a fast-growing Series A fintech building the financial infrastructure for emerging markets trade to hire a Head of Customer ServiceTheir platform makes it faster, cheaper and more transparent for businesses to pay their international suppliers, helping companies across Africa, Latin America and the Middle East. Backed by tier-1 venture investors and angels from some of the best-known names in fintech, and are scaling fast. This is a genuinely high-impact environment for someone who wants to build.They are looking for a Head of Customer Service to own the quality of every customer interaction and build the team, systems and processes that let customer service scale as the business grows.The roleReporting to the Head of Operations, you will lead the Customer Service function and be the internal voice of the customer, holding the wider business to a high standard. This is a hands-on leadership role at the intersection of operations, customer experience and process design.What you will do<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Lead, coach and develop the Customer Service team, scaling across markets and time zones</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Be the internal champion of customers, translating recurring pain points into prioritised asks for compliance, sales, product and engineering, and driving them to resolution</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Own customer service KPIs end to end</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Define what good looks like across written communication, tone, clarity and resolution quality</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Act as the escalation point for the most sensitive customer situations</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the selection, implementation and roll-out of customer service tooling</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Drive automation and process improvement so the function scales without proportionally scaling headcount</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Build the dashboards and reporting that give leadership visibility on customer service health</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Own customer FAQs, internal playbooks and customer-facing documentation</li></ul>What they are looking for<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">7+ years in customer service, operations or client-facing roles in startups, ideally in a WhatsApp-heavy environment</li><li class="font-claude-response-body whitespace-normal break-words pl-2">B2B customer service experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A track record of managing and developing teams, and of designing and improving CS processes, SLAs and tooling at scale</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience implementing or migrating CS tooling (for example Zendesk, Intercom or HubSpot Service)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Fluent French and English, both spoken and written</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A strong analytical mindset, comfortable using data to diagnose problems and measure impact</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hunger for a high-paced, rapidly growing environment with broad exposure and autonomy</li></ul><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Previous experience at a VC-backed startup or top-tier consultancy</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with payments, compliance or cross-border financial flows</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfort using AI tools to work faster and smarter</li></ul>The details<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Competitive salary, plus share options and benefits</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Hybrid: at least three days a week in the office, in London </li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/TWFkZWxlaW5lLkJhcm5lcy4wODY4OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-14T17:46:40Z

Senior Finance Manager

Harrogate, North Yorkshire
remote
Permanent
70000 - 75000 GBP / Yearly
Senior Finance ManagerLocation: Harrogate Salary: £75,000 Robert Half Finance & Accounting are recruiting for a Senior Finance Manager to join a growing, client‑focused business based in Harrogate. This is a senior operational finance role with responsibility for leading a team delivering high‑quality client finance services across a diverse portfolio.Reporting into the UK Finance Director, this role will suit an experienced finance leader who enjoys combining strong financial control, people leadership, and client service excellence within a fast‑moving, service‑led environment. The RoleAs Senior Finance Manager, you will take ownership of the day‑to‑day operational delivery of finance, leading a team of Finance Managers and ensuring that financial reporting, controls, and client obligations are delivered consistently and to a high standard.You will act as a senior escalation point for clients, while remaining hands‑on and visible, supporting both your team and stakeholders to ensure deadlines, SLAs, and contractual obligations are met. Key Responsibilities<ul><li>Lead and manage a team of Finance Managers, setting objectives, KPIs, and development plans</li><li>Ensure timely and accurate production of management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting</li><li>Drive consistency, quality, and compliance across client reporting packs</li><li>Embed robust financial processes, controls, and standard operating procedures</li><li>Act as first point of escalation for operational finance matters</li><li>Oversee workload planning, resource allocation, and delivery discipline across the team</li><li>Build strong, trusted relationships with clients through professional and confident communication</li><li>Drive continuous improvement through process enhancement, standardisation, and intelligent use of data and systems</li></ul>The Ideal Candidate<ul><li>Qualified accountant (ACA, ACCA, CIMA), or QBE with strong relevant experience</li><li>Proven experience in a senior or operational finance management role</li><li>Strong people leadership experience, ideally managing managers</li><li>Excellent knowledge of management accounts production and financial controls</li><li>Confident communicator with strong stakeholder and client management skills</li><li>Highly organised, delivery‑focused, and comfortable balancing multiple priorities</li><li>Experience within property, real estate, PBSA, BTR, block management, hospitality, or similar sectors would be advantageous</li></ul>Salary & Benefits<ul><li>Salary of £75,000</li><li>Senior leadership role with real influence over service delivery and team development</li><li>Opportunity to work closely with clients and senior stakeholders</li><li>Growing, evolving business with scope for progression</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q29ub3IuTWNDYWJlLjE5MDU3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-06-05T11:43:02Z

Audit Manager

Leamington Spa, Warwickshire
remote
Permanent
- GBP / Yearly
<h3>Job Title: Audit Manager (Fixed-Term Contract)</h3>Contract Length: 18-24 monthsWe are working with a well-established professional services firm to appoint an experienced Audit Manager on a fixed-term basis. This role will involve managing a varied portfolio of audit and assurance clients, leading engagements end-to-end, and supporting the development of junior team members.The client base spans multiple sectors, primarily across the Midlands, with a blend of on-site and remote delivery.<h3>Key Responsibilities</h3><ul><li>Manage a portfolio of statutory audit and assurance assignments under UK GAAP (including FRS 102 and FRS 102 Section 1A)</li><li>Lead audit engagements from planning through to completion, ensuring delivery to time, budget, and quality standards</li><li>Oversee, review, and support the work of junior team members, providing coaching and technical guidance</li><li>Identify key audit risks and implement appropriate audit strategies and procedures</li><li>Review audit files and statutory accounts ahead of senior review</li><li>Act as the main client contact throughout audit engagements</li><li>Liaise with senior stakeholders on technical matters and audit findings</li><li>Support wider assurance work and ad hoc assignments as required</li><li>Contribute to process improvements, team development, and client service delivery</li><li>Assist with audit compliance and liaise with external reviewers during file inspections</li></ul><h3>Experience & Skills</h3>Essential<ul><li>Strong experience delivering statutory audits under UK GAAP (FRS 102 / FRS 102 1A)</li><li>Proven ability to manage audit engagements and teams</li><li>Solid technical knowledge of audit and financial reporting standards</li><li>Strong client-facing and communication skills</li><li>Fully qualified (ACCA / ACA or equivalent)</li></ul>Desirable<ul><li>Familiarity with a recognised audit methodology</li><li>Experience working across both on-site and remote audit environments</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmF5LkJob2phbmkuMjA0OTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-17T10:48:05Z

Credit Controller

Bristol, Bristol
remote
Contract
27000 - 29000 GBP / Yearly
Robert Half are supporting a business based in Northeast Bristol, who are looking for an Credit Controller to join their team on a 12-month Fixed term contract.This role presents an opportunity for an individual with good communication skills and a finance background to contribute to the efficient functioning of the receivables operations.Start Date: ASAPDuration: 12 Month FTCSalary: £27,000 - £29,000Working Pattern: Hybrid working available following initial training periodWorking hours: 37.5 hours per weekResponsibilities:<ul><li>Credit Control </li><li>Inbox Queries</li><li>Cash Receipting</li><li>Setting up customer accounts, credit checking and managing credit limits</li><li>Reduce overall debtor levels</li><li>Adhoc duties as required.</li></ul>Required experience/background:<ul><li>Excellent communication</li><li>Team player</li><li>Strong organisational, communication, and interpersonal skills</li><li>Credit Control or Customer Service background beneficial</li></ul>For more information on this role, apply online or contact Lewis Young on 0117 993 5400.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/bGV3aXMueW91bmcuOTQ4MjguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-28T16:10:45Z

Wholesale Sales Manager

City of London, London
remote
Permanent
55000 - 65000 GBP / Yearly
Wholesale Sales Manager - Clothing & Accessories Luxury Heritage Brand | UK | £65,000 + 10% BonusA rare opportunity to join one of Britain's most iconic luxury heritage brands as Wholesale Sales Manager, leading and growing the clothing and accessories wholesale business globally.This is a predominantly account management role - around 70% of your focus will be on nurturing and developing existing wholesale partnerships with premium and luxury retailers, with the remaining 30% oriented toward identifying and securing new accounts that genuinely fit the brand.What you'll be doing:<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Managing and developing existing global wholesale accounts, with a focus on deepening relationships, improving sell-through, and delivering exceptional client service</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Identifying and converting new wholesale opportunities aligned with the brand's luxury positioning</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Leading market week appointments, trunk shows, pop-ups, and in-store activations</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Negotiating trade terms and managing pipelines from outreach through to close</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Overseeing one wholesale admin support resource</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Reporting regularly to the Sales Director on performance and commercial initiatives</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Travelling domestically and internationally as required</li></ul>What we're looking for:<ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">5+ years in wholesale sales within premium or luxury fashion, with an established network of relevant wholesale contacts</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong commercial instincts - you understand sales targets, KPIs, and margin dynamics</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A relationship-first mindset with the ability to service accounts at the highest level</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication and organisational skills</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Full clean UK driving licence and own vehicle essential</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Fluent English; MS Office proficiency</li></ul>The package: £65,000 base salary, 10% performance bonus, expenses covered for travel. London-based candidates preferred, though flexibility on location considered for the right person.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SGFyZWwuVGhvbXBzb24uODcwOTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-26T09:33:48Z

Finance Manager

Harrogate, North Yorkshire
remote
Permanent
75000 - 75000 GBP / Yearly
Financial ControllerLocation: Harrogate Salary: £75,000Robert Half Finance & Accounting are recruiting for a Financial Controller to join a growing, service‑led business based in Harrogate. This is a senior operational finance role with responsibility for overseeing the delivery of client finance services, leading a sizeable team and acting as a key point of contact for senior internal and external stakeholders.Reporting to the Finance Director, the Financial Controller will play a critical role in ensuring high‑quality financial reporting, strong controls, and consistent service delivery across a multi‑client environment. The RoleThe Financial Controller will take ownership of the operational finance function, with direct responsibility for managing and developing a team of Finance Managers. You will ensure robust financial processes, accurate and timely reporting, and compliance with all contractual and regulatory requirements, while driving continuous improvement and consistency across the function.This is a highly visible role, combining hands‑on financial control with people leadership and senior‑level client interaction.Key Responsibilities<ul><li>Lead and manage a team of Finance Managers, including performance management, KPI setting, coaching and succession planning</li><li>Oversee the timely and accurate delivery of monthly management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting</li><li>Maintain responsibility for quality, consistency, and control across client reporting packs prior to Director‑level review</li><li>Act as the senior operational escalation point for finance matters and client queries</li><li>Embed and maintain robust financial processes, controls, and standard operating procedures</li><li>Ensure adherence to reporting timetables, SLAs, and contractual obligations</li><li>Oversee workload planning and resource allocation across the team</li></ul> The Ideal Candidate<ul><li>Qualified accountant (ACA, ACCA, CIMA), or QBE with significant relevant experience</li><li>Proven experience in a Financial Controller or senior operational finance role</li><li>Strong background in management accounts production and financial control</li><li>Demonstrable experience managing and developing finance teams (ideally managing managers)</li><li>Confident stakeholder manager, comfortable operating in a client‑facing environment</li></ul>Salary & Benefits<ul><li>Salary of £75,000</li><li>Senior‑level role with significant responsibility and visibility</li><li>Opportunity to lead and shape a growing finance function</li><li>Exposure to institutional clients and complex operational environments</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q29ub3IuTWNDYWJlLjA2MzMwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-04-24T16:22:45Z

Customer Service and Operations Coordniator

Bristol, Bristol
remote
Permanent
27000 - 30000 GBP / Yearly
Operations & Customer Service Administrator | Central Bristol | Permanent £27,000 - £30,000 DOE | Hybrid & Flexible Working AvailableRobert Half are working with a friendly, family-run business based in Central Bristol, who are looking to recruit an Operations & Customer Service Administrator to join their close-knit and supportive team.This is a fantastic opportunity for someone who enjoys variety in their role and takes pride in keeping things organised behind the scenes. The business has a relaxed and collaborative culture, with a genuinely supportive working environment. Hybrid and flexible working is available, alongside onsite parking.The successful candidate will play an important role in supporting the day-to-day operations of the business, helping to ensure orders are processed efficiently and customers receive a high standard of service.Key Responsibilities<ul><li> Processing customer orders accurately and efficiently, ensuring all information is recorded correctly and completed within agreed timescales * Liaising with customers via phone and email to provide updates, answer queries and resolve day-to-day issues in a professional and friendly manner * Supporting the operational team with general administrative tasks and coordination activities * Maintaining accurate records and updating internal systems and databases * Coordinating deliveries, orders and supplier communications where required * Assisting with invoicing, documentation and order-related administration * Managing incoming calls, emails and customer enquiries, ensuring excellent service at all times * Supporting with scheduling, logistics and general office coordination duties * Preparing and formatting documents, spreadsheets and reports as required * Providing wider administrative support to the team and assisting with ad-hoc tasks when needed</li></ul>Person Specification<ul><li> Strong organisational and administrative skills with excellent attention to detail * A positive and approachable attitude with strong customer service skills * Confident communication skills, both written and verbal * Ability to manage workload effectively and prioritise tasks independently * A proactive and hands-on approach with willingness to support across the business * Comfortable working within a small team environment</li></ul>Skills & Experience * Previous experience within an administration, operations support or customer service role * Good IT skills including Microsoft Office applications such as Word, Excel and Outlook * Experience processing orders or supporting operational processes would be advantageous * Experience working within a small business or customer-focused environment would be beneficialPackage & Benefits * Salary: £27,000 - £30,000 depending on experience * Hybrid and flexible working available * Central Bristol location with parking available * Friendly and supportive family-run business * Stable, long-term opportunity within a welcoming team environment Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjk5MjMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-16T09:50:10Z

Business Support Administrator

Bristol, Bristol
remote
Permanent
28000 - 35000 GBP / Yearly
Business Support Officer | South Bristol - Office Based | Permanent£28,000 - £35,000 DOE | Full TimeRobert Half are working with a growing professional services business based in South Bristol, who are looking to recruit a Business Support Officer to join their collaborative and supportive team.This is an excellent opportunity for an organised and detail-focused professional with previous experience within benefits administration, insurance or financial services environments. The successful candidate will play a key role in supporting the day-to-day administration and operational activities of the business, ensuring a high level of service is delivered to both internal stakeholders and clients.The role would suit someone who enjoys working in a fast-paced professional environment, managing multiple priorities and building strong working relationships across teams and clients alike.Key Responsibilities<ul><li>Supporting the day-to-day administration of client accounts and business operations * Processing documentation accurately and maintaining up-to-date records and systems * Assisting with benefits administration and associated client processes * Liaising with providers, clients and internal teams to ensure efficient communication and resolution of queries * Supporting onboarding, policy administration and renewal activities where required * Preparing reports, documentation and correspondence to a high professional standard * Monitoring workflows and ensuring tasks are completed within agreed timescales * Maintaining compliance with internal procedures and regulatory requirements * Providing general business and administrative support across the wider team * Assisting with continuous improvement initiatives and operational projects</li></ul>Person Specification<ul><li>A highly organised and proactive individual with strong attention to detail * Excellent communication and relationship-building skills * Able to manage a varied workload and prioritise effectively * Professional, approachable and client-focused in their approach * Comfortable working independently and collaboratively within a team * Strong problem-solving skills and a willingness to support wider business needs</li></ul>Skills & Experience<ul><li>Previous experience within benefits administration, insurance, pensions or financial services is essential * Strong administrative and organisational skills * Experience working within a regulated or professional services environment would be advantageous * Proficient in Microsoft Office applications including Excel, Word and Outlook * Experience using internal CRM or administration systems * Ability to handle confidential information with discretion and accuracy</li></ul>Package & Benefits<ul><li>Salary: £28,000 - £35,000 DOE * Full-time permanent opportunity * South Bristol location * Supportive and professional working environment * Opportunities for ongoing development and progression * Competitive benefits package</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMTY3MDIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-27T14:01:40Z

Customer Success Executive

Southampton, Hampshire
remote
Permanent
28000 - 33000 GBP / Yearly
Customer Service Representative - Southampton - Onsite - £28k + OTE + bonus - PermanentRobert Half are thrilled to be working with a market-leading organisation in their search for a permanent, full-time Customer Service Representative offering £28k + OTE + bonus!This is an excellent opportunity for someone with experience in Customer Success, Account Management, Customer Support or a similar client-facing role who enjoys working closely with customers to drive engagement, retention and long-term success.You'll act as a key point of contact for customers, helping them maximise the value of the company's software products while ensuring a positive customer experience throughout the customer lifecycle.Key Details:<ul><li>Job Title: Customer Service Executive</li><li>Salary: £28k basic + £5k OTE + discretionary company bonus</li><li>Location: Southampton</li><li>Working pattern: Full-time, onsite (with flexibility)</li><li>Free parking onsite</li></ul>Responsibilities:<ul><li>Build and maintain strong relationships with customers.</li><li>Support customer onboarding and ongoing engagement.</li><li>Monitor customer usage and identify opportunities to improve adoption.</li><li>Proactively contact customers to drive retention and reduce churn.</li><li>Assist with customer renewals and account growth opportunities.</li><li>Work with internal teams to resolve customer issues and improve satisfaction.</li><li>Maintain accurate customer records within CRM systems.</li><li>Gather customer feedback and share insights with internal stakeholders.</li></ul>Requirements:<ul><li>Experience in Customer Success, Account Management, Customer Support or a similar customer-facing role.</li><li>Strong relationship-building and communication skills.</li><li>A customer-focused mindset with a passion for delivering excellent service.</li><li>Experience using CRM systems and managing customer interactions.</li><li>Good organisational skills and attention to detail.</li><li>The confidence to work proactively and build relationships at all levels.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuMzY2MTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-18T11:19:10Z

Purchase Ledger Clerk

London, London
remote
Contract
15 - 17 GBP / Hourly
Robert Half Finance & Accounting are partnering with a leading Financial Services Business in London to recruit an immediate, Interim Purchase Ledger Clerk for 3 months.Role:Our client is looking for an immediate interim Purchase Ledger Clerk to assist them for 3 months. You will be responsible for following duties:<ul><li>Managed 10 bank accounts with strong attention to detail and accuracy</li><li>Processed 5-10 payments daily while ensuring compliance with internal procedures</li><li>Oversaw and managed client funds responsibly and confidentially</li><li>Monitored payment limits and ensured transactions remained within authorised thresholds</li><li>Obtained and verified payment approvals for individual client transactions</li><li>Conducted supplier checks and due diligence to ensure accuracy and legitimacy</li><li>Prepared and completed payment runs in a timely and efficient manner</li></ul>Profile:The successful interim Purchase Ledger Clerk will have a minimum of sole payroll experienceYou must be immediate or 1 weeks notice to be considered for this role.Client:Our client are a Financial Services Business based in London. You will have the opportunity to work in a fast paced, dynamic environment. Salary & Benefits:This role is paying between £15/h-£17p/h, dependant on experience.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SGFycnkuU3RvcmV5LjI5MTQ5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-05-28T16:56:47Z

Key Account Director

Weybridge, Surrey
remote
Permanent
110000 - 125000 GBP / Yearly
KEY ACCOUNT DIRECTOR - ONSITE - WEYBRIDGE - UP TO £125k + BONUS + CAR Robert Half are thrilled to be working with a long-standing client in their search for a permanent Key Account Director, offering up to £125,000 + 10% bonus + car! This is a pivotal leadership role overseeing the delivery of Technical Services, Projects, Soft FM, Catering, Security, and Workplace Services across multiple sites. You'll be responsible for building long-term client partnerships, driving operational performance, and leading a high-performing team to deliver exceptional service standards, compliance, and commercial success.Key Details: <ul><li>Job Title: Key Account Director </li><li>Salary: £110k - £125k, DOE, + 10% bonus + car </li><li>Location: Weybridge</li><li>Working pattern: Full-time, 4 days onsite, 1 day remote </li></ul>Responsibilities: <ul><li data-end="1012" data-start="924">Leading the overall strategic direction and operational performance of a major account.</li><li data-end="1096" data-start="1013">Managing senior client relationships and ensuring excellent customer satisfaction.</li><li data-start="1097" data-end="1158">Driving service delivery across hard and soft FM operations.</li><li data-end="1241" data-start="1159">Taking ownership of budget management, profitability, and commercial performance.</li><li data-start="1242" data-end="1310">Leading technical compliance and health & safety across the estate.</li><li data-end="1376" data-start="1311">Overseeing major infrastructure and project delivery programmes.</li><li data-start="1377" data-end="1464">Developing and implementing operational procedures for complex technical environments.</li><li data-start="1465" data-end="1553">Managing subcontractors, suppliers, and procurement relationships to ensure best value.</li><li data-start="1554" data-end="1625">Building, developing, and mentoring high-performing operational teams.</li><li data-end="1701" data-start="1626">Ensuring KPI delivery, continuous improvement, and operational resilience.</li></ul>Requirements: <ul><li data-end="1820" data-start="1731">Proven senior leadership experience within Facilities Management or integrated services.</li><li data-start="1821" data-end="1870">Strong commercial and P&L management experience.</li><li data-end="1932" data-start="1871">Experience managing large, complex, multi-service contracts.</li><li data-start="1933" data-end="1998">Excellent stakeholder management and client relationship skills.</li><li data-start="1999" data-end="2083">Strong understanding of technical compliance, operational risk, and HSEQ standards.</li><li data-start="2084" data-end="2170">Experience within critical, technical, or regulated environments is highly desirable.</li><li data-start="2171" data-end="2244">A strategic thinker with a collaborative and solutions-focused approach.</li><li data-end="2327" data-start="2245">Strong people leadership skills with experience developing high-performing teams.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNzcyNTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-29T16:12:35Z

First Line Support Engineer

City of London, London
remote
Permanent
28000 - 32000 GBP / Yearly
<h1 data-section-id="rdov3u" data-start="0" data-end="78">Systems Engineer (1st Line) | Central London | Financial Services Technology</h1>Looking to kick-start your IT career in a fast-paced, high-performance environment?We're partnering with a leading technology services provider that supports some of the most demanding and prestigious organisations within the financial sector. Their reputation has been built on delivering exceptional service, technical excellence and building long-term trusted partnerships with clients.As a 1st Line Systems Engineer, you'll be the first point of contact for users ranging from front-office traders and investment professionals through to senior executives. This is far more than a traditional service desk role. You'll gain exposure to enterprise infrastructure, work alongside experienced engineers and be given a clear pathway into 2nd Line, Infrastructure, Projects, Service Delivery and Technical Consultancy positions.If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer service, this could be the ideal next step in your career.<h2 data-end="1112" data-start="1089" data-section-id="mnzuv">What You'll Be Doing</h2><ul data-end="1702" data-start="1114"><li data-section-id="6f2rc0" data-end="1195" data-start="1114">Providing 1st line technical support for a wide range of users and technologies</li><li data-section-id="196eqfu" data-start="1196" data-end="1289">Troubleshooting and resolving incidents while delivering an exceptional customer experience</li><li data-section-id="i83ceo" data-start="1290" data-end="1357">Supporting desktop, server and business-critical systems remotely</li><li data-start="1358" data-end="1459" data-section-id="fhcxvu">Managing incidents through to resolution and coordinating with third-party suppliers where required</li><li data-section-id="1lvcsgv" data-start="1460" data-end="1521">Performing operational checks and maintaining system health</li><li data-start="1522" data-end="1609" data-section-id="1ypofdt">Building strong relationships with clients and acting as a trusted technology partner</li><li data-start="1610" data-end="1702" data-section-id="1cytk6e">Participating in an on-call rota and occasional out-of-hours work (paid at enhanced rates)</li></ul><h2 data-end="1729" data-start="1704" data-section-id="nbk8dt">What We're Looking For</h2><ul data-start="1731" data-end="2056"><li data-end="1781" data-start="1731" data-section-id="ak7ctn">Strong customer service and communication skills</li><li data-section-id="x6yo5g" data-end="1840" data-start="1782">A genuine passion for technology and continuous learning</li><li data-section-id="hxmyzj" data-start="1841" data-end="1902">Excellent problem-solving abilities and attention to detail</li><li data-section-id="z5td0s" data-end="1980" data-start="1903">Professional, confident and personable approach when dealing with end users</li><li data-section-id="1k6n6ih" data-end="2056" data-start="1981">A desire to build a long-term career within IT infrastructure and support</li></ul><h2 data-section-id="gn25jc" data-end="2081" data-start="2058">Technical Experience</h2>Experience with some of the following would be beneficial:<ul data-end="2313" data-start="2143"><li data-section-id="xhp17k" data-end="2182" data-start="2143">Windows Desktop & Server environments</li><li data-section-id="del5vx" data-start="2183" data-end="2201">Active Directory</li><li data-end="2222" data-start="2202" data-section-id="h55iqv">Microsoft Exchange</li><li data-end="2231" data-start="2223" data-section-id="1usqtud">Citrix</li><li data-start="2232" data-end="2244" data-section-id="sv11aw">Office 365</li><li data-section-id="z6g74m" data-end="2271" data-start="2245">Basic Networking / Cisco</li><li data-section-id="chfiva" data-end="2296" data-start="2272">IT Security principles</li><li data-end="2313" data-start="2297" data-section-id="1o39va0">ITIL practices</li></ul>Additional exposure to VMware, PowerShell, SQL, VoIP, storage technologies or backup solutions would be advantageous.<h2 data-section-id="1phk7dp" data-end="2453" data-start="2434">What's On Offer?</h2><ul data-start="2455" data-end="2902"><li data-end="2516" data-start="2455" data-section-id="1nauarw">Structured career development with clear progression routes</li><li data-section-id="138xbtw" data-start="2517" data-end="2596">Exposure to enterprise-level technologies and financial services environments</li><li data-section-id="16fzibn" data-end="2654" data-start="2597">Ongoing training and support from experienced engineers</li><li data-end="2742" data-start="2655" data-section-id="15z6zl3">Opportunity to work alongside traders, investors and senior stakeholders from day one</li><li data-section-id="1dyilxo" data-end="2823" data-start="2743">Collaborative culture that values learning, innovation and professional growth</li><li data-end="2902" data-start="2824" data-section-id="ouslcf">Central London location with a highly respected technology services business</li></ul>This is an excellent opportunity for an ambitious IT professional looking to develop their technical skills, work with cutting-edge technologies and build a successful long-term career within a growing organisation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC42ODE5Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-03T10:32:28Z

Head of Finance

City of London, London
remote
Permanent
100000 - 105000 GBP / Yearly
Head of Finance | Property Managed Services | Central London (Hybrid Working) | £100,000 - £105,000 | Permanent Role Robert Half are working with a Leading Multinational in the Property and Workplace Services Space, known for delivering integrated solutions across a global client base. Following an internal promotion, the business is now looking to hire a Head of Finance to oversee a portfolio of 20 clients, working closely with operational teams to drive financial performance and commercial insight. This is a high-impact leadership role for a commercially driven finance professional who thrives in a matrix environment, enjoys operating at pace, and is confident influencing senior operational and executive stakeholders. You will play a critical role in driving performance, strengthening financial governance, and supporting strategic decision-making across a large, revenue-generating portfolio. 📊 About the Position Reporting to the Sector Finance Director, you will: <ul><li>Provide financial leadership across multiple business units, ensuring delivery of growth, margin improvement, and operational performance across a complex client portfolio. * Act as a key finance business partner to Executive Directors and senior operational leadership teams, influencing commercial decisions and strategic direction. * Review and challenge monthly P&L, balance sheet, forecasts, and management reporting, ensuring accuracy, consistency, and actionable insight. * Lead monthly business and contract performance reviews, with a strong focus on underperforming contracts, risk identification, and value creation opportunities. * Support divisional budgeting, forecasting, and long-range planning cycles, ensuring robust assumptions and commercial alignment. * Oversee financial governance, ensuring balance sheet integrity, compliance with internal controls, and adherence to relevant accounting standards and frameworks. * Support new business wins from a financial perspective, providing oversight from tender stage through mobilisation and transition. * Drive continuous improvement across reporting processes, systems usage, and financial controls, reducing inefficiencies and enhancing data quality. * Provide high-quality financial analysis, modelling, and insight to support commercial decision-making and performance improvement.</li></ul> 📋 What we're looking for <ul><li>Fully qualified accountant (ACA, ACCA, or CIMA) with significant post-qualification experience in a senior finance business partnering role. * Strong experience working in a contracts-led, service-based environment is essential, ideally within industries such as Facilities Management, Property Services, Defence, Security, Cleaning, Catering, Infrastructure Services, or similar multi-site operational businesses. * Demonstrable background in business partnering within complex, operational organisations where performance is driven by contract delivery and margin management. * Proven experience influencing senior operational stakeholders and working effectively within a matrix structure. * Strong technical grounding in management accounting, financial reporting, and performance management, with the ability to operate at both detail and strategic level. * Experience reviewing, challenging, and improving financial performance across large, multi-contract portfolios, including P&L, forecasting, and budgeting. * Strong understanding of financial governance, controls, and ideally experience working within structured compliance environments. * Excellent communication and influencing skills, with the ability to translate financial data into clear commercial insight and actionable recommendations. * A proactive, hands-on leader who drives accountability, improves performance, and builds strong cross-functional relationships across operational teams.</li></ul> 🤝 Here's what's waiting for you <ul><li>£100,000 - £105,000 base salary plus bonus * Hybrid working model - 3 days per week in the Central London office * Private healthcare and enhanced benefits package * 25 days holiday plus bank holidays * Senior exposure to divisional and executive leadership teams * Strong career progression within a large, growing UK finance structure * Opportunity to shape financial performance across a significant client portfolio * High visibility role with direct commercial impact across multiple business units</li></ul> 💼 Why this role could be your next move This is a rare opportunity to step into a senior client-facing finance leadership role with genuine breadth and influence. You will operate close to divisional leadership, shaping financial strategy while ensuring strong delivery across a complex, multi-contract portfolio. The organisation continues to experience strong growth and regular new contract wins, creating ongoing opportunities for senior finance professionals who can combine commercial thinking with strong technical and governance capability. With a proven track record of internal progression, this role offers both immediate impact and longer-term progression into divisional or country-level leadership positions.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuNTk2MjYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-06T11:30:55Z

Property Administrator

Clifton, Bristol
remote
Permanent
27000 - 30000 GBP / Yearly
Property Admnistrator | Bristol | Permanent £27,000 - £30,000 DOE | 4 days office / 1 day WFHRobert Half are working with a highly regarded and well-established property business based in Clifton, Bristol, who are looking to recruit a Property Administrator to join their collaborative and friendly team.This is an excellent opportunity to join a growing organisation with a strong reputation in the market and a genuinely positive working culture. The business offers a supportive and social environment, with regular team events, a collaborative office atmosphere and the opportunity to work closely with experienced professionals across multiple departments.The successful candidate will play a key role in supporting the wider office with a range of administrative and project-based responsibilities across property management, legal and surveying functions.Key Responsibilities<ul><li>Managing the receipt, scanning, distribution and processing of incoming and outgoing post to ensure accurate and timely handling of correspondence</li><li>Providing hospitality support for meetings, including arranging catering, preparing meeting rooms and ensuring a professional client experience</li><li>Maintaining, organising and auditing digital filing systems to ensure documents are stored accurately and remain compliant with internal procedures</li><li>Supporting tender administration processes, including compiling documentation, tracking submissions and assisting with tender returns</li><li>Coordinating and scheduling both virtual and in-person meetings across multiple teams and stakeholders</li><li>Providing general administrative support across the office, assisting with a variety of ad-hoc and project-based tasks as required</li><li>Liaising with external travel providers to coordinate travel and accommodation arrangements for team members</li><li>Handling telephone and email enquiries professionally, responding to queries and providing accurate information relating to properties and services</li><li>Assisting with the preparation, formatting and distribution of tenant and client communications</li><li>Supporting the planning and delivery of office social events, networking activities and charity initiatives</li><li>Liaising with tenants and contractors regarding parking arrangements and day-to-day coordination matters</li><li>Managing and coordinating key handling processes, ensuring accurate tracking and secure management of keys</li><li>Assisting with office supply management, including monitoring stock levels, ordering supplies and ensuring the office remains well organised</li><li>Supporting the wider team with administrative preparation for reports, presentations and departmental projects where required</li></ul>Person Specification<ul><li>Strong administrative, organisational and IT skills</li><li>Excellent attention to detail and accuracy</li><li>A collaborative team player with a positive and hands-on approach</li><li>Proactive mindset with the ability to anticipate team needs and provide support where required</li><li>Strong ability to prioritise workload, manage deadlines and work using own initiative</li><li>Flexible and adaptable approach to changing priorities and business needs</li><li>Professional and customer-focused communication skills with a high standard of service delivery</li></ul>Skills & Experience<ul><li>Previous administration experience within a professional office environment</li><li>Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook</li><li>Experience working within property, professional services or customer-focused environments would be advantageous</li></ul>Package & Benefits<ul><li>Salary: £27,000 - £30,000 depending on experience</li><li>Hybrid working model - 4 days in the office, 1 day working from home</li><li>Office based in Clifton, Bristol</li><li>Friendly, social and supportive team culture</li><li>Opportunity to join a respected and growing business with long-term development opportunities</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuODUzNjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-22T16:23:50Z

Reconciliations Clerk

Cardiff, Cardiff
remote
Permanent
26000 - 28000 GBP / Yearly
Robert Half are working together with an organisation in Cardiff to hire a a detail‑oriented Reconciliation Officer. This role is central to ensuring the accuracy, integrity, and presentation of financial information across managed claims portfolios.You will be responsible for reconciling bank accounts to underlying ledgers, identifying discrepancies, and working closely with internal teams and external clients to deliver a high‑quality, compliant service. This opportunity suits someone with strong reconciliation and analytical skills who is keen to improve processes and controls.<h3>Key Responsibilities</h3><ul><li>Act as the custodian and gatekeeper of client trust accounts, ensuring all funds are protected and managed in line with regulatory and client requirements</li><li>Perform regular verification and reconciliation of bank accounts, ledgers, and financial operating information</li><li>Investigate, identify, and resolve reconciling items or unusual transactions using sound problem‑solving skills</li><li>Build effective working relationships with internal teams to ensure clear communication and timely delivery of client requirements</li><li>Serve as a key point of contact for clients, ensuring service delivery meets agreed expectations and commitments</li><li>Support and contribute to client audits, including pre‑audit preparation, audit participation, and post‑audit reviews</li><li>Actively contribute to a culture of continuous improvement by identifying and implementing process enhancements</li><li>Undertake other reasonable duties as required by management</li></ul><h3>About You</h3><ul><li>Previous experience in bank account reconciliation, financial administration, or a similar finance role</li><li>Strong analytical skills with excellent attention to detail</li><li>Confident communicator, comfortable engaging with both internal stakeholders and external clients</li><li>Highly organised with the ability to manage multiple priorities effectively</li><li>Proactive mindset with a genuine interest in improving processes and controls</li></ul>Please contact myself for further information Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuMTI1MzkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-24T10:38:48Z

Regional Director

Stoke-on-Trent, Staffordshire
remote
Permanent
120000 - 130000 GBP / Yearly
REGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance! This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.Key Details: <ul><li>Job Title: Regional Director </li><li>Salary: £120k - £130k + 25% bonus + car allowance </li><li>Location: Flexible based on local office - Stoke or Bolton ideally </li><li>Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote) </li></ul>Responsibilities: <ul><li>Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.</li><li>Manage and support a team of senior account leaders, driving accountability, engagement and high performance.</li><li>Develop and implement strategic account plans aligned to both customer objectives and wider business goals.</li><li>Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.</li><li>Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.</li><li>Translate customer needs and business insights into effective service solutions and operational strategies.</li><li>Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.</li><li>Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.</li><li>Drive service excellence through effective management of contractual obligations, SLAs and KPIs.</li><li>Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.</li><li>Promote a strong culture of safety, compliance and governance across all operations.</li><li>Develop future talent through succession planning, coaching and leadership development initiatives.</li><li>Foster a culture of collaboration, accountability and high employee engagement throughout the region.</li></ul>Requirements: <ul><li>Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.</li><li>Strong background in strategic account management, customer relationship development and consultative sales.</li><li>Experience operating within large, complex matrix organisations with multiple stakeholders.</li><li>Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.</li><li>Strong understanding of SLA management, KPI reporting and operational performance improvement.</li><li>Experience overseeing Hard Services within critical or highly regulated environments.</li><li>Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.</li><li>Excellent stakeholder management, communication and influencing skills.</li><li>Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.</li><li>A natural leader who inspires, develops and motivates others to achieve outstanding results.</li><li>Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.</li><li>Proficient in Microsoft Office and business reporting tools.</li><li>Committed to driving continuous improvement, innovation and customer excellence.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTAzMzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-01T16:21:01Z

Accounts Senior

Alton, Hampshire
remote
Permanent
40000 - 50000 GBP / Yearly
Robert Half are pleased to be partnering with an established accountancy firm based in Alton (GU34) to recruit an Accounts Senior. The Accounts Senior will receive a salary of up to £50,000 along with other attractive benefits! Primary responsibilities; <ul><li>Provide quality accounting and audit services to a varied client portfolio.</li><li>Plan audits ensuring that each stage is completed to the firm's standards, overseeing the work of junior staff as appropriate.</li><li>Meet own individual performance level criteria/objectives such as chargeable %, recoverability etc.</li><li>Prepare final accounts for clients or ensure these are prepared to the appropriate standard by junior staff.</li><li>Prepare business tax computations, corporation tax computations and draft corporate tax returns to a satisfactory standard for review/agreement by manager(s)/partner(s) dealing with the clients.</li><li>Ensure that all statutory returns are completed and filed on time, are accurate and in keeping with best practice, and that all follow up action is anticipated, planned and implemented. To ensure that clients are kept informed about their obligations and deadlines and that they are kept up to date with any relevant changes in legislation or best practice.</li><li>Take a lead role in the planning and monitoring of own workflow, and the effective financial management, of accounts and audit work under own control.</li><li>Set time and fee budgets for all work within the portfolio including monitoring/checking time spent against budget.</li><li>Have input to fee quotes and to prepare for manager/partner approval as required.</li><li>Build rapport and maintain regular contact with clients by telephone, email, letter and in person. To check the content of letters/e-mails etc. with the appropriate manager/partner before despatch.</li></ul> Key experience and attributes; <ul><li>Minimum of 2 years experience working in practice</li><li>Ideally ACCA/ACA part qualified as minimum</li><li>Audit experience is desirable, not essential</li><li>Comfortable communicating with clients</li><li>A self-starter</li><li>Excellent attention to detail</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9yZGFuLldlc3QuNDA5NTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-28T16:35:43Z

Reconciliations Clerk

Cardiff, Cardiff
remote
Permanent
30000 - 35000 GBP / Yearly
<h2>Reconciliations Team Leader</h2>Location: Cardiff | Hybrid Working Salary: £32,000 - £35,000 + BenefitsRobert Half are proud to be partnering with a leading, global professional services organisation to recruit a Reconciliations Team Leader. This business is experiencing a sustained period of growth, driven by market expansion, service diversification, and strategic acquisitions.This is an excellent opportunity to join a purpose-driven organisation with a strong reputation for employee wellbeing, career development, and operational excellence.<h2>The Role</h2>As Reconciliations Team Leader, you will be responsible for overseeing the accurate and timely delivery of reconciliations across client accounts, while managing and developing a small team.This is a hands-on leadership role combining technical expertise with people management, working closely with both internal stakeholders and external clients.<h2>Key Responsibilities</h2><ul><li>Lead and develop a team of 3-4, driving performance, quality, and delivery</li><li>Oversee bank and ledger reconciliations across multiple client accounts</li><li>Ensure client funds are accurately managed and safeguarded in line with governance standards</li><li>Investigate and resolve reconciling differences in a timely and controlled manner</li><li>Act as a key point of contact for internal teams, clients, and auditors</li><li>Support audit processes and ensure ongoing compliance with policies and controls</li><li>Manage workload planning, capacity, and SLA delivery</li><li>Drive continuous improvement across processes, controls, and reporting</li></ul><h2>About You</h2><ul><li>Proven experience leading or supervising a finance team</li><li>Strong technical background in reconciliations (bank, ledger, or client funds)</li><li>Understanding of controls, governance, and audit requirements</li><li>Excellent attention to detail with strong analytical skills</li><li>Effective communicator with the ability to manage multiple stakeholders</li><li>Organised and able to prioritise workloads in a fast-paced environment</li><li>Continuous improvement mindset with a proactive approach</li></ul><h2>Salary & Benefits</h2><ul><li>£32,000 - £35,000 (with annual pay review)</li><li>Hybrid working model (flexible monthly structure)</li><li>25 days annual leave + bank holidays</li><li>Pension scheme (flexible options available)</li><li>Private healthcare, life assurance & wellbeing support</li><li>Employee assistance programme and digital GP access</li><li>Flexible benefits including travel insurance, cycle to work and more</li><li>Discounts across a wide range of products and services</li></ul><h2>Working Hours</h2><ul><li>Monday to Friday, 8:00am - 4:00pm</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuNjc4ODQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T14:37:07Z

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. <h3 data-end="169" data-section-id="cr3u3g" data-start="129">Governance & SLA Management</h3>Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.<h3 data-section-id="9s5edi" data-end="455" data-start="412">Incident Management Leadership</h3>Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.<h3 data-start="631" data-section-id="wz17as" data-end="686">Problem Management & Root Cause Excellence</h3>Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.<h3 data-start="861" data-end="913" data-section-id="8ju43f">Vendor & Partner Performance Management</h3>Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.<h3 data-section-id="puuog2" data-end="1153" data-start="1095">Continuous Improvement & Service Optimization</h3>Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.<h3 data-section-id="64tba7" data-end="1380" data-start="1327">Team Leadership & Capability Development</h3>Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.<h3 data-section-id="1f6av6t" data-end="1605" data-start="1545">Stakeholder Collaboration & Service Integration</h3>Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.<h3 data-start="1780" data-section-id="1fx33tp" data-end="1837">Reporting, Communication & Tooling Expertise</h3>Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.<h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf">Qualifications & Accreditations</h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Business Change and Transformation Manager

City of London, London
remote
Permanent
70000 - 79000 GBP / Yearly
Business Change & Transformation Manager Location: London, Hybrid Salary: £70,000 - £79,000 + bonus Are you an experienced transformation consultant ready to take the lead on complex business change programmes and drive meaningful outcomes for high-profile clients?Robert Half are working with a leading professional services and consulting organisation, is seeking a Business Change & Transformation Manager to join its growing transformation practice. This is an exciting opportunity for a commercially minded consultant who combines strategic thinking with hands-on delivery expertise and enjoys leading teams through complex change initiatives.Key Responsibilities<ul><li>Lead the delivery of business change and transformation engagements from initiation through to implementation.</li><li>Facilitate workshops and stakeholder discussions to understand business objectives, operating challenges, risks, and transformation opportunities.</li><li>Manage project teams and client resources to ensure successful delivery against agreed objectives, timelines, and budgets.</li><li>Analyse and document current-state operating models, business processes, and organisational structures.</li><li>Identify operational inefficiencies, business risks, governance gaps, and opportunities for optimisation and transformation.</li><li>Lead the design of future-state operating models across people, process, technology, data, and governance.</li><li>Develop transformation roadmaps, implementation plans, and business change strategies.</li><li>Oversee project governance, programme management, reporting, and delivery controls.</li><li>Produce and review high-quality client deliverables, including business cases, transformation strategies, reports, presentations, and recommendations.</li><li>Build trusted relationships with senior client stakeholders and act as a key point of contact throughout engagements.</li><li>Support organisational change initiatives including stakeholder engagement, communications, training, and adoption activities.</li></ul>About YouTo be successful in this role, you will bring:<ul><li>Proven consulting experience delivering business change, transformation, operational improvement, or programme delivery initiatives across multiple sectors.</li><li>Strong experience managing end-to-end transformation projects and programmes, with responsibility for delivery, stakeholder management, and client outcomes.</li><li>Experience designing and delivering operating model transformation, process improvement, organisational redesign, digital transformation, or technology-enabled change initiatives.</li><li>Excellent client relationship management skills with the ability to build credibility and operate as a trusted advisor.</li><li>Strong leadership experience, including managing teams, overseeing delivery, and mentoring junior consultants.</li><li>Excellent analytical and problem-solving skills, with the ability to structure complex business challenges and develop practical solutions.</li><li>Outstanding communication, facilitation, presentation, and report-writing skills.</li></ul>Desirable<ul><li>Professional certification in Project Management, Change Management, Agile, PRINCE2, MSP, or similar methodologies.</li><li>Experience supporting business development activities, proposal creation, and practice growth initiatives.</li></ul> Business Change & Transformation Manager Location: London, Hybrid Salary: £70,000 - £79,000 + bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjM0MjgxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-06-02T13:43:21Z

Business Analyst

City of London, London
remote
Permanent
100000 - 120000 GBP / Yearly
Business Analyst London | Hybrid (3 Days in Office) | Competitive Salary + Bonus + Excellent BenefitsAre you a Business Analyst who thrives at the intersection of financial markets, technology and client engagement?We're partnering with an innovative fintech business that is transforming the way institutional clients and dealer banks interact across the derivatives and structured products landscape. As they continue to scale, they're looking for a commercially minded Business Analyst to play a key role in shaping product development, driving client success and influencing the future direction of their platform.<h2 data-section-id="iaipol" data-end="684" data-start="666">The Opportunity</h2>This is a highly visible role where you'll act as the bridge between clients, product and engineering teams. You'll work closely with buy-side and sell-side market participants, translating business requirements into tangible product enhancements while helping clients maximise the value of the platform.<h2 data-end="1247" data-start="1224" data-section-id="mnzuv">What You'll Be Doing</h2><ul data-start="1249" data-end="2098"><li data-section-id="gkt8ih" data-end="1353" data-start="1249">Acting as a trusted advisor and primary point of contact for clients on product and functional matters</li><li data-section-id="164fw69" data-start="1354" data-end="1446">Gathering and analysing business requirements and translating them into clear user stories</li><li data-section-id="arin4c" data-end="1550" data-start="1447">Collaborating with Product Managers and Engineering teams to prioritise and deliver new functionality</li><li data-section-id="1xu9qza" data-end="1619" data-start="1551">Managing client onboarding, implementation and adoption activities</li><li data-section-id="16y09k5" data-end="1676" data-start="1620">Running product demonstrations for prospective clients</li><li data-end="1764" data-start="1677" data-section-id="6ed7k4">Supporting integration projects, including API connectivity and workflow enhancements</li><li data-section-id="wzxd8n" data-end="1832" data-start="1765">Coordinating testing activities and working closely with QA teams</li><li data-start="1833" data-end="1918" data-section-id="1tg2f6b"></li></ul><h2 data-section-id="nbk8dt" data-end="2125" data-start="2100">What We're Looking For</h2><ul data-start="2127" data-end="2681"><li data-section-id="10ocmck" data-end="2228" data-start="2127">Experience as a Business Analyst within financial services, fintech or capital markets environments</li><li data-start="2229" data-end="2318" data-section-id="1olybcl">Strong understanding of structured products, OTC derivatives or wider financial markets</li><li data-section-id="kaawgj" data-end="2396" data-start="2319">Ability to engage confidently with both technical and business stakeholders</li><li data-start="2397" data-end="2470" data-section-id="1o48c4">Knowledge of APIs, FIX connectivity and software development lifecycles</li><li data-start="2471" data-end="2520" data-section-id="1hiv965">Excellent analytical and problem-solving skills</li></ul><h2 data-section-id="1b5favy" data-end="2695" data-start="2683">Why Join?</h2><ul data-start="2697" data-end="3265"><li data-start="2697" data-end="2799" data-section-id="700nj8">Work for a fast-growing, innovative fintech business operating at the forefront of financial markets</li><li data-section-id="4mtx5d" data-end="2875" data-start="2800">Gain exposure to both product strategy and client-facing responsibilities</li><li data-section-id="lhgzv4" data-start="2876" data-end="2928">Be part of a collaborative and highly skilled team</li><li data-start="2929" data-end="2983" data-section-id="oeqjn7">Influence the direction of a market-leading platform</li></ul>If you're looking for a role that combines financial markets expertise, technology and client engagement in a high-growth environment, we'd love to hear from you. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45NDk1Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-01T07:50:24Z

Desktop Support Engineer

London, London
remote
Permanent
40000 - 45000 GBP / Yearly
Robert Half has partnered with a growing, high-performing technology organisation looking to add an additional Desktop Support Engineer to the team in London.They are looking for the Desktop Support Engineer to deliver critical IT support within a fast-paced, client-focused environment. This is an on-site role in Central London, with occasional travel to other locations.The Role You'll provide hands-on support, act as a technical escalation point, and ensure a high-quality, responsive service across a busy service desk.Key Responsibilities<ul><li>Deliver 1st/2nd line desktop support and resolve incidents quickly</li><li>Act as an escalation point for complex technical issues</li><li>Manage tickets effectively, ensuring regular updates and timely resolution</li><li>Support user onboarding/offboarding and maintain service standards</li><li>Respond to monitoring alerts, incidents, and security issues</li><li>Maintain documentation and improve processes</li><li>Support patching, licensing, and vulnerability management</li><li>Work closely with stakeholders and conduct service reviews</li></ul>Requirements<ul><li>Proven Desktop Support / IT Support experience</li><li>Strong Microsoft stack (AD, Azure AD, Windows, M365)</li><li>Experience with ITSM tools (ConnectWise desirable)</li><li>Basic networking knowledge (LAN, firewalls, troubleshooting)</li><li>Strong communication and customer service skills</li><li>Highly organised with a proactive, problem-solving mindset</li></ul>Package<ul><li>£40,000-£45,000 salary</li><li>33 days holiday + flexible options</li><li>Ongoing training and certifications</li><li>Device allowance scheme</li><li>Regular company events</li></ul>Ideal for someone looking to step into a hands-on role with real impact in a critical support environment. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi43MjY0MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-10T09:18:55Z

Chief Marketing Officer

Cambridge, Cambridgeshire
remote
Permanent
100000 - 150000 GBP / Yearly
The Chief Marketing Officer will be responsible for developing and executing a comprehensive marketing strategy that drives growth, strengthens brand positioning, and enhances customer engagement.As a key member of the executive leadership team, the CMO will align marketing initiatives with business objectives, ensuring measurable impact on revenue, customer acquisition, and retention.Please note - this is a fully office based role based near Cambridge. Chief Marketing Officer Key Responsibilities:Strategic Leadership Develop and implement a clear, data-driven marketing strategy aligned with company growth objectives. Act as a strategic advisor to the CEO and board on market trends, customer insights, and brand positioning.Brand & Positioning Build and maintain a strong, trusted brand within the financial services sector. Ensure consistent messaging across all channels, reflecting regulatory standards and customer expectations.Customer Acquisition & Growth Lead multi-channel marketing campaigns to drive customer acquisition, engagement, and retention. Optimise the customer journey using data, segmentation, and personalisation strategies.Digital & Performance Marketing Oversee digital marketing, including SEO, PPC, social media, content, and CRM strategies. Drive performance marketing initiatives with a strong focus on ROI and analytics.Product Marketing Collaborate with product and commercial teams to launch and promote financial products and services. Translate complex offerings into clear, compelling customer value propositions.Data & Insights Leverage customer and market data to inform decision-making and improve campaign effectiveness. Establish KPIs and reporting frameworks to measure marketing performance.Team Leadership Build, lead, and develop a high-performing marketing team. Foster a culture of innovation, accountability, and continuous improvement.Regulatory ComplianceEnsure all marketing activities comply with relevant financial regulations and standards (e.g. FCA guidelines).Ideal Chief Marketing Officer Profile:<ul><li>Proven experience as a CMO or senior marketing leader within financial services or a regulated industry.</li><li> Strong commercial acumen with a track record of driving growth and delivering measurable results.</li><li> Deep understanding of digital marketing, brand strategy, and customer experience.</li><li> Experience managing large budgets and optimising marketing ROI.</li><li> Excellent leadership and stakeholder management skills.</li><li> Strong analytical mindset with the ability to translate data into actionable insights.</li><li> Familiarity with UK financial regulations and compliance requirements.</li><li> Experience in fintech or digitally-led financial services businesses.</li><li> Background in scaling marketing functions in high-growth environments.</li><li>Happy to commit to a fully office based role based near Cambridge</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuODQ3MzQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-29T18:25:23Z

Collections Manager

Basingstoke, Hampshire
remote
Permanent
50000 - 60000 GBP / Yearly
<h2 data-section-id="1j0xk8j" data-start="132" data-end="160">Collections Manager</h2>Permanent | £50,000 - £60,000 | Basingstoke Robert Half is working with a specialist financial services organisation undergoing a period of operational development and improvement within its credit and collections function. This is a key leadership role focused on driving performance, strengthening processes, and supporting the delivery of effective arrears and recoveries management within a regulated environment.This opportunity would suit an experienced collections professional who is ready to take ownership of a team and play a central role in improving collections performance, operational discipline, and customer outcomes.<h3 data-section-id="13qglty" data-start="816" data-end="835">The Opportunity</h3>As Collections Manager, you will be responsible for the day-to-day performance and leadership of the collections function, covering early arrears through to recoveries. You will play a key role in ensuring strong operational execution, consistent process adherence, and effective management of customer arrears cases.Working closely with senior stakeholders across credit and risk, you will help embed a more structured, data-led approach to collections while ensuring compliance with regulatory and conduct expectations.This is a hands-on management role with responsibility for both people leadership and operational performance.<h3 data-end="1507" data-start="1483" data-section-id="164ueu3">Key Responsibilities</h3>Collections Operations & Performance<ul data-end="1813" data-start="1550"><li data-end="1649" data-start="1550" data-section-id="gzbeal">Manage day-to-day collections activity across early arrears, late-stage arrears, and recoveries</li><li data-section-id="16zvlbr" data-start="1650" data-end="1741">Drive performance against key KPIs including arrears levels, roll rates, and recoveries</li><li data-end="1813" data-start="1742" data-section-id="rkjgyv">Ensure consistent execution of collections strategies and processes</li></ul>Team Leadership<ul data-end="2057" data-start="1835"><li data-end="1912" data-start="1835" data-section-id="13f8rtq">Lead, coach, and develop a team of collections agents and/or team leaders</li><li data-start="1913" data-end="1993" data-section-id="1u5frkd">Ensure strong performance management, engagement, and adherence to processes</li><li data-start="1994" data-end="2057" data-section-id="ozbit0">Support capability development and training across the team</li></ul>Process, Controls & Compliance<ul data-end="2338" data-start="2094"><li data-start="2094" data-end="2185" data-section-id="1kpbhqn">Maintain adherence to internal policies, regulatory requirements, and conduct standards</li><li data-section-id="8pwalo" data-end="2282" data-start="2186">Support the implementation of structured processes across arrears management and forbearance</li><li data-section-id="1p52viq" data-start="2283" data-end="2338">Contribute to QA processes and operational controls</li></ul>MI & Reporting<ul data-end="2577" data-start="2359"><li data-section-id="1r4i1sm" data-end="2429" data-start="2359">Monitor and report on collections performance and portfolio trends</li><li data-end="2511" data-start="2430" data-section-id="9axyma">Provide insight into arrears movement, recovery rates, and customer behaviour</li><li data-end="2577" data-start="2512" data-section-id="10n3gur">Support senior stakeholders with operational MI and reporting</li></ul>Continuous Improvement<ul data-end="2839" data-start="2606"><li data-end="2680" data-start="2606" data-section-id="18avoxi">Identify opportunities to improve collections processes and efficiency</li><li data-section-id="1d1vaxh" data-end="2747" data-start="2681">Support rollout of system enhancements and operational changes</li><li data-section-id="1qg2v3q" data-start="2748" data-end="2839">Contribute to broader initiatives to improve customer outcomes and recovery performance</li></ul><h3 data-section-id="hodw2w" data-start="2846" data-end="2859">About You</h3><ul data-start="2861" data-end="3286"><li data-section-id="1qg5zow" data-end="2946" data-start="2861">Experience in collections within financial services, banking, or consumer lending</li><li data-start="2947" data-end="3015" data-section-id="c23zu4">Proven track record of managing or supervising collections teams</li><li data-section-id="1vn0tsr" data-end="3103" data-start="3016">Strong understanding of arrears management, recoveries, and regulatory requirements</li><li data-start="3104" data-end="3156" data-section-id="12atajs">Comfortable working with MI and performance data</li><li data-section-id="x1x9uw" data-end="3228" data-start="3157">Strong leadership, communication, and stakeholder management skills</li><li data-end="3286" data-start="3229" data-section-id="1vdnwp6">Hands-on, pragmatic approach with a focus on delivery</li></ul><h3 data-end="3307" data-start="3293" data-section-id="1ioyqob">Why Apply?</h3>This is a strong opportunity for an experienced collections professional to step into a management role with real responsibility for performance and team leadership. You'll be joining a business focused on strengthening its credit and collections capability, with opportunities to improve processes, enhance outcomes, and contribute to ongoing operational development.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cnlhbi50dWNrZXIuNjg0NTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-02T14:54:44Z

Treasury Assistant

London, London
remote
Permanent
50000 - 70000 GBP / Yearly
This newly created Treasury Assistant role for a trading firm paying £50,000 to £70,000 depending on experience, based in Heart of the City on a Permanent basis and operate 3 days in the office policy.RoleAs a Treasury Assistant, you will work closely with the CFO who is all about internal growth and development. Please find a brief outline of the role below:<ul><li>Process daily client collateral movements, ensuring timely execution and accurate reconciliation of client and counterparty transactions.</li><li>Monitor client accounts for margin requirements and coordinate with the appropriate teams to ensure sufficient funds are available.</li><li>Maintain and update client account information, ensuring that all financial data is accurate and up to date.</li><li>Assist with daily and monthly bank reconciliations, ensuring the accuracy of all financial transactions and client balances.</li><li>Assist in reconciling FX positions, margin accounts, and other client-related financial records.</li><li>Provide support during the annual audit process, assisting with the preparation of financial statements and liaising with external auditors</li><li>Ensure compliance with relevant financial regulations, including those established by the FCA, HMRC, and LME.</li><li>Assist in the preparation and control of the LATR limits and reporting.</li></ul>Profile The Treasury Assistant for this Trading firm is ideally for the below<ul><li>At least 5 years' experience in a similar role</li><li>Someone who's happy to stay in a treasury role</li><li>Someone ideally for financial services but open to other industries</li></ul>CompanyThe Treasury Assistant will report into a hugely impressive CFO who you will very closely on the day-to-day operations. The Trading business has had year on year grow and the reason for role is due to growthSalary & BenefitsSalary is bench marked £50,000 to £70,000 on experience. Additionally, they also have amazing culture and work life balance and only require you to be in the office 3 times a month and are all about internal progression and growth. The business also has 25 days annual leave (plus Bank Holidays) private medical and lots of other great benefits <h2 class=""> </h2>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/TWF0dC5CaXJkLjQ5MjI5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-05-20T15:57:18Z