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20 results for First Line Support in Thatcham, West Berkshire

IT Operations Manager
  • Corsham, Wiltshire
  • remote
  • Permanent
  • 75000 - 90000 GBP / Yearly
  • <p>Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.</p><p>We're looking for an experienced <strong>IT Operations Manager</strong> to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.</p><p><strong>The role</strong></p><p>You'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.</p><p>This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.</p><p><strong>Key responsibilities</strong></p><ul><li>Lead, develop and mentor the IT Operations team across infrastructure, networks, service desk and support</li><li>Oversee day-to-day IT operations, ensuring reliable, secure and resilient services</li><li>Manage incident, problem and change processes in line with ITIL principles</li><li>Monitor and improve service performance, including SLAs, KPIs and customer satisfaction</li><li>Support business-critical platforms, including D365 and other core systems</li><li>Manage third-party vendors and service providers to meet delivery expectations</li><li>Work closely with business and technical stakeholders to align IT services with operational needs</li><li>Contribute to IT strategy, delivery planning, governance and continuous improvement</li></ul><p><strong>About you</strong></p><p>You're a confident, collaborative IT leader with strong experience in complex operational environments.</p><p><strong>Essential</strong></p><ul><li>Proven experience leading IT operations, infrastructure and service delivery teams</li><li>Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration</li><li>Experience with ITIL-aligned incident, problem and change management</li><li>Strong supplier, risk and budget management experience</li><li>Excellent communication, analytical and problem-solving skills</li><li>Ability to translate technical issues into practical business outcomes</li></ul><p><strong>Desirable</strong></p><ul><li>Experience in healthcare, life sciences or another regulated environment</li><li>Knowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials Plus</li><li>Experience in multi-site environments</li><li>Exposure to Microsoft D365 support</li><li>Degree in Computer Science or related field</li><li>Project management and/or leadership qualification</li></ul><p><strong>On offer </strong></p><ul><li>Salary up to £90,000</li><li>Hybrid working - office based in Corsham</li><li>Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service)</li><li>Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%</li><li>Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support</li><li>Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)</li><li>Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)</li><li>Life Assurance - 10 x your annual salary (max of £300,000)</li></ul><p>Please note any direct and third-party applications you receive shall be sent through to Roxy Law.</p><p lang="en-US" style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuNzY3NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-08-04T10:38:25Z
First Line Support Engineer
  • London, London
  • remote
  • Permanent
  • 25000 - 32000 GBP / Yearly
  • <p>Robert Half has partnered with a very well established publishing company who are excited to be bringing an additional first line support engineer to the team in London.</p><p>This is a great opportunity for someone to develop well rounded foundations in IT support within a small team giving you lots of exposure and ownership. </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide 1st line IT support</li><li>Set up and maintain PCs, Macs, printers, and mobile devices</li><li>Manage Google Workspace user accounts and permissions</li><li>Support network connectivity and infrastructure</li><li>Maintain the IT helpdesk and knowledge base</li><li>Lead onboarding and offboarding activities</li><li>Assist with IT projects and new technology rollouts</li><li>Manage IT equipment and stock levels</li><li>Take ownership of issues through to resolution</li></ul><p><strong>What We're Looking For</strong></p><ul><li>2-3 years experience in IT Support or Service Desk</li><li>Strong Windows support experience</li><li>Knowledge of Active Directory, TCP/IP, DNS and DHCP</li><li>Experience with Google Workspace or Microsoft 365</li><li>Excellent troubleshooting and communication skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p>This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and wants exposure to a broad range of IT systems and projects in an exciting environment.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RXJpay5Pc21hbi43MDY5NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-08-14T10:27:18Z
1st / 2nd Line Support Engineer
  • City of London, London
  • remote
  • Permanent
  • 150 - 180 GBP / Daily
  • <p dir="ltr" class="font-claude-response-body break-words whitespace-normal">Robert Half have partnered with a UK Based non for profit organisation to recruit for a 1st / 2nd Line Support Engineer to join hire IT team on an initial 3-month contract.</p><p class="font-claude-response-body break-words whitespace-normal" dir="ltr">You'll be the first point of contact for staff experiencing technical issues, providing hands-on support and troubleshooting across hardware, software, and network systems, while also handling more complex escalations that fall into 2nd line.</p><p dir="ltr" class="font-claude-response-body break-words whitespace-normal">This is a great opportunity for someone who enjoys variety, works well independently, and wants to make a tangible difference by supporting a team focused on social impact.</p><br><br>Responsibilities:<br><br><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Mac and Windows troubleshooting.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Provide 1st and 2nd line technical support to staff via phone, email, and ticketing system</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Log, triage, and resolve incidents and service requests within SLA</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Troubleshoot hardware, software, printer, and network connectivity issues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Set up and configure new starter equipment (laptops, mobiles, accounts)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Manage user accounts and permissions (Active Directory / Office 365 / Google Workspace)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Escalate unresolved issues to 3rd line or external suppliers where appropriate</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain accurate records of incidents, resolutions, and asset inventory</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support with basic network and server troubleshooting</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Contribute to IT documentation and knowledge base articles</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with IT projects and rollouts as required</li></ul><br><br>Experience:<br><br><ul dir="ltr" class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"><li class="font-claude-response-body whitespace-normal break-words pl-2">2-4 years experience within 1/2nd Line Support </li><li class="font-claude-response-body whitespace-normal break-words pl-2">Proven experience in a 1st/2nd line support or service desk role</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong working knowledge of Windows 10/11, Office 365, and Active Directory</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Proficient with both Mac and Windows IT Support </li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with ticketing systems (e.g. ServiceNow, Freshservice, Zendesk)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Solid troubleshooting skills across hardware, software, and connectivity issues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication skills, with the ability to explain technical issues to non-technical users</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong organisational skills and ability to manage a varied workload</li></ul><br><br>Contract:<br><br><ul dir="ltr" class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"><li class="font-claude-response-body whitespace-normal break-words pl-2">3-month initial contract with potential to extend</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Opportunity to support a mission-driven organisation making a real difference</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Based in London - 3 days per week onsite </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMDQzMzguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-08-03T17:21:51Z
Finance Systems Manager
  • Guildford, Surrey
  • remote
  • Permanent
  • 60000 - 70000 GBP / Yearly
  • <h1>Finance Systems Manager</h1><p class="isSelectedEnd"><strong>Guildford | Hybrid (3 days in the office) | £60,000 - £70,000 + Benefits</strong></p><p class="isSelectedEnd">Robert Half is delighted to be partnering with a fast-growing, highly acquisitive international business to recruit a Finance Systems Manager for an organisation experiencing significant growth through acquisition and continues to expand its global footprint. Operating within a dynamic, fast-paced sector, they are investing heavily in technology and finance transformation, making this an exciting opportunity for someone who enjoys improving systems, driving efficiencies and delivering change.</p><p class="isSelectedEnd">This is far more than a BAU support role. Whilst you'll oversee the day-to-day administration of the finance systems, you'll also play a key role in shaping their future, leading projects, implementing new solutions and helping the finance function maximise the value of its technology.</p><h2>The Role</h2><p class="isSelectedEnd">You'll become the subject matter expert for the organisation's finance systems, acting as the key link between Finance, IT and external suppliers. The role is a great blend of operational ownership and project work, with approximately 70% focused on finance systems administration and support and 30% dedicated to continuous improvement, optimisation and systems projects.</p><h3>Key Responsibilities</h3><ul data-spread="false"><li>Own and administer the finance systems landscape, ensuring reliability, performance and data integrity.</li><li>Manage <strong>Microsoft Business Central</strong> alongside key finance applications including reporting and credit management tools.</li><li>Provide first-line support, user administration, permissions and system configuration.</li><li>Deliver training and ongoing support to finance users.</li><li>Identify opportunities to automate processes and improve system functionality.</li><li>Lead and support finance systems implementations, upgrades and enhancement projects.</li><li>Work closely with Finance, IT and third-party vendors to deliver successful change initiatives.</li><li>Improve reporting capability and help drive greater utilisation of finance systems across the business.</li><li>Play a key role in upcoming transformation projects, including the implementation of a new expenses platform and wider finance systems improvements.</li></ul><h2>About You</h2><p class="isSelectedEnd">We're looking for someone who enjoys combining technical finance systems expertise with stakeholder engagement and continuous improvement.</p><p class="isSelectedEnd">You'll ideally have:</p><ul data-spread="false"><li>Previous experience in a Finance Systems Manager, Finance Systems Analyst or Systems Accountant role.</li><li>Strong hands-on experience with <strong>Microsoft Business Central</strong>.</li><li>Experience supporting ERP systems and finance users.</li><li>Knowledge of finance processes including General Ledger, Accounts Payable, Accounts Receivable and reporting.</li><li>Experience delivering systems enhancements, upgrades or implementations.</li><li>Strong Excel skills and excellent analytical ability.</li><li>Excellent communication skills with the confidence to work across Finance, IT and external suppliers.</li></ul><p class="isSelectedEnd">Experience with reporting tools such as Cosmos, finance system integrations or project delivery would be advantageous but is not essential.</p><h2>Why Apply?</h2><p class="isSelectedEnd">This is an opportunity to join a business that is genuinely investing in its people and technology. You'll have the chance to influence the direction of the finance systems landscape, lead meaningful improvement projects and be part of a collaborative team supporting a business that continues to grow through acquisition.</p><p>If you're looking for a role where you can make a visible impact while developing your finance systems expertise within a thriving international organisation, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cnlhbi50dWNrZXIuMzYwOTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-07-11T11:56:14Z
NetSuite Administrator
  • London, London
  • remote
  • Contract
  • - GBP / Yearly
  • <p>Robert Half Technology are assisting UK's market leading sports media organisation to recruit a NetSuite Administrator on an initial 3 month contract - Hybrid working - London</p><p>We are looking for an experienced NetSuite Administrator to take ownership of the day-to-day administration, maintenance, and optimisation of our NetSuite ERP platform. The successful candidate will work closely with Finance, Operations, Sales, and IT teams to ensure NetSuite continues to support business processes efficiently while delivering a high level of user support and system performance.</p><p><strong>Role</strong></p><ul><li>The NetSuite Administrator will administer, configure, and maintain the NetSuite ERP platform, ensuring system performance, security, and data integrity.</li><li>Provide first and second-line support for NetSuite users, troubleshooting issues and resolving system-related queries.</li><li>Manage user accounts, roles, permissions, and role-based access controls.</li><li>Configure NetSuite records, forms, workflows, saved searches, reports, dashboards, and custom fields to meet business requirements.</li><li>Support system enhancements by gathering business requirements, testing solutions, and coordinating deployments.</li><li>Manage system releases, ensuring changes are documented, tested, approved, and deployed in line with change management procedures.</li><li>Perform system testing, including User Acceptance Testing (UAT) and regression testing for new functionality and enhancements.</li><li>Support data migration activities, including data cleansing, validation, imports, and reconciliation.</li><li>Monitor integrations between NetSuite and third-party applications, identifying and resolving data or integration issues.</li><li>Produce and maintain system documentation, including configuration guides, process documentation, release notes, and user manuals.</li><li>Create reports, saved searches, dashboards, and KPIs to support business reporting and decision-making.</li><li>Deliver user training and create training materials to maximise adoption and promote best practice.</li><li>Collaborate with business stakeholders to identify opportunities for process improvements, automation, and system optimisation.</li><li>Ensure compliance with internal controls, governance, and data management standards.</li><li>Provide ongoing post-implementation support and recommend continuous improvements to the NetSuite environment.</li></ul><p><strong>Profile</strong></p><ul data-spread="false"><li>The NetSuite Administrator will have proven experience as a NetSuite Administrator or NetSuite Functional Support Analyst.</li><li>Strong knowledge of NetSuite administration, configuration, and system maintenance.</li><li>Experience managing users, roles, permissions, saved searches, dashboards, reports, workflows, and customisations.</li><li>Experience supporting NetSuite integrations with third-party applications.</li><li>Knowledge of ERP systems and business processes, particularly Finance, Procurement, Sales, and Operations.</li><li>Experience with data imports, exports, data cleansing, and migration.</li><li>Strong troubleshooting and analytical skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to prioritise workload and manage multiple requests in a fast-paced environment.</li><li>Experience supporting system upgrades, releases, testing, and change management activities.</li></ul><p><strong>Company</strong></p><ul><li>UK's market leading sports Media organisation with offices in London </li><li>Hybrid working </li></ul><p><strong>Salary &amp; Benefits</strong></p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjQ5NjUzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-07-13T21:31:37Z
Finance Business Partner
  • City of London, London
  • remote
  • Contract
  • 60000 - 70000 GBP / Yearly
  • <p><strong>Role:</strong></p><p>Our client is looking for an immediate, temporary, Finance Business Partner to assist them for 6 months. You be will be responsible for following duties:</p><ul><li>Partner with business units to provide real‑time financial insight, challenge and guidance that supports effective decision‑making.</li><li>Lead budgeting, forecasting and in‑year financial management, ensuring plans are accurate and aligned to organisational priorities.</li><li>Translate financial data into clear, actionable analysis for senior leaders and operational teams.</li><li>Support business cases and project costing through robust modelling and scenario analysis.</li><li>Oversee project accounting, ensuring accurate cost tracking and strong financial governance.</li><li>Identify financial risks and opportunities, driving actions that improve performance.</li><li>Enhance management reporting and contribute to continuous improvement of financial processes.</li><li>Provide first‑line support on finance systems and respond to finance‑related queries across the organisation.</li></ul><p><strong>Profile:</strong></p><p>The successful, temporary Finance Business Partner will be qualified (Eg ACA, ACCA or CIMA) or finalist/qualified by experience.</p><p>You must be immediate or 1 weeks notice to be considered for this role.</p><p><strong>Client:</strong></p><p>Our client are a growing charity based in London. You will have the opportunity to work in a fast paced, dynamic environment.</p><p><strong>Salary &amp; Benefits:</strong></p><p>The temporary Finance Business Partner role will be paying circa £60,000 - £70,000 per annum, dependant on experience.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/TmF0aGFuLk1vd2F0dC4xMTQ1My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-07-20T16:29:14Z
IT Technician
  • Croydon, London
  • remote
  • Permanent
  • 25000 - 30000 GBP / Yearly
  • <p></p><p><strong>IT Technician</strong><br /> <strong>Location:</strong> Croydon / London area<br /> <strong>Job Type:</strong> Full-time, Permanent</p><h3>Key Responsibilities</h3><ul><li>Act as the first point of contact for IT support queries (email, phone, helpdesk)</li><li>Manage and update helpdesk tickets, ensuring timely resolution</li><li>Support user onboarding and offboarding (accounts, devices, access)</li><li>Maintain IT asset register (laptops, mobiles, software licences)</li><li>Troubleshoot and resolve IT issues, escalating where required</li><li>Prepare, configure, and redeploy IT equipment</li><li>Manage stock levels of IT hardware and request replacements as needed</li><li>Liaise with third-party suppliers and service providers</li><li>Monitor mobile and data usage across devices</li><li>Carry out routine system checks, updates, and virus scans</li><li>Provide on-site support when required</li><li>Assist with IT projects and continuous improvement initiatives</li></ul><h3>Requirements</h3><ul><li>Experience in a 1st Line / IT Support role / IT Technician</li><li>Strong troubleshooting and problem-solving skills</li><li>Experience with user account management and device setup</li><li>Familiarity with ticketing systems</li><li>Good communication skills and a customer-focused approach</li><li>Ability to prioritise workload and manage multiple tasks</li></ul><h3>What's on Offer</h3><ul><li>Opportunity to gain broad IT experience across support and projects</li><li>Supportive team environment</li><li>Ongoing training and development</li></ul><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RXJpay5Pc21hbi44ODUwNC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-06-23T18:11:53Z
Billing Supervisor
  • Slough, Berkshire
  • remote
  • Permanent
  • 38000 - 40000 GBP / Yearly
  • <h1>Billing Team Lead</h1><p class="isSelectedEnd"><strong>Location:</strong> Slough</p><p class="isSelectedEnd"><strong>Salary:</strong> £38,000 - £40,000 + Benefits</p><h2>The Opportunity</h2><p class="isSelectedEnd">Robert Half is delighted to be partnering with a successful and rapidly growing business to recruit a Billing Team Lead. This is an exciting opportunity to join an established finance function and lead a high-performing billing team in a fast-paced, customer-focused environment.</p><p class="isSelectedEnd">Managing a team of 5-6 Billing Clerks, you'll be responsible for ensuring the accurate and timely delivery of invoicing, driving process improvements, and supporting the wider finance function through strong leadership and operational excellence.</p><p class="isSelectedEnd">This is an excellent opportunity for an experienced Billing Supervisor or Team Leader looking to take the next step within a growing organisation that offers genuine career progression.</p><h2>Key Responsibilities</h2><h3>Team Leadership</h3><ul data-spread="false"><li>Lead, coach and develop a team of 5-6 Billing clerks.</li><li>Set clear objectives and monitor team performance against agreed KPIs.</li><li>Conduct regular one-to-ones and performance reviews.</li><li>Support recruitment, onboarding and training of new team members.</li><li>Allocate workloads effectively to ensure deadlines are consistently achieved.</li><li>Foster a collaborative, customer-focused and high-performing team culture.</li></ul><h3>Billing Operations</h3><ul data-spread="false"><li>Oversee the timely and accurate production of customer invoices.</li><li>Ensure billing is completed in line with contractual agreements and internal deadlines.</li><li>Review billing exceptions and resolve complex invoicing issues.</li><li>Maintain accurate customer and pricing information.</li><li>Monitor billing volumes and identify opportunities to improve efficiency.</li></ul><h3>Stakeholder Management</h3><ul data-spread="false"><li>Build strong relationships with Finance, Operations and Commercial teams.</li><li>Act as the first point of escalation for billing queries.</li><li>Work closely with Credit Control to minimise invoice disputes and improve cash collection.</li><li>Provide guidance on billing processes and best practice across the business.</li></ul><h3>Month-End &amp; Reporting</h3><ul data-spread="false"><li>Ensure all billing activities are completed in line with month-end deadlines.</li><li>Perform billing reconciliations and investigate discrepancies.</li><li>Produce regular reporting on team performance and billing metrics.</li><li>Support internal and external audit requirements where required.</li></ul><h3>Continuous Improvement</h3><ul data-spread="false"><li>Identify and implement improvements to billing processes and controls.</li><li>Support finance transformation and system enhancement projects.</li><li>Promote automation and efficiencies to improve accuracy and productivity.</li><li>Maintain and improve process documentation.</li></ul><h2>About You</h2><p class="isSelectedEnd">You'll be an experienced billing professional who enjoys developing people and improving processes.</p><p class="isSelectedEnd">You'll ideally have:</p><ul data-spread="false"><li>Previous experience in Billing, Sales Ledger or Accounts Receivable.</li><li>Experience managing or supervising a small team.</li><li>Strong knowledge of billing processes and financial controls.</li><li>Excellent communication and stakeholder management skills.</li><li>High attention to detail with strong organisational abilities.</li><li>Strong Excel and finance systems experience.</li><li>A proactive, solutions-focused approach with a continuous improvement mindset.</li><li>Experience working within a high-volume finance environment.</li></ul><h2>What's on Offer?</h2><ul data-spread="false"><li>Salary of £38,000-£40,000</li><li>A supportive and collaborative finance team</li><li>Ongoing training and development</li><li>Genuine career progression opportunities</li><li>Comprehensive employee benefits package</li><li>The opportunity to play a key role within a growing organisation undergoing continuous improvement and transformation</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2hhcmxlcy5QZW5tYW4uMDIxNTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-08-05T08:07:57Z