Service Delivery Manager Jobs in Swindon, Swindon

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IT Operations Manager

Reading, Berkshire
remote
Permanent
60000 - 65000 GBP / Yearly
IT Operations Manager Reading | £65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading. This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs. Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment. The role You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation. Key responsibilities will include: * Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services * Managing and developing technical support capabilities * Ensuring IT services meet agreed SLAs and performance targets * Managing incidents, problems, changes and major incidents * Driving continuous improvement across IT operations and service management * Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services * Overseeing infrastructure upgrades, patching and lifecycle management * Supporting disaster recovery and business continuity * Managing third-party IT suppliers and service providers * Monitoring supplier performance against agreed SLAs * Working closely with security teams to manage vulnerabilities, risks and compliance * Producing operational reports and performance dashboards * Managing operational budgets and identifying opportunities for cost efficiencies * Leading, coaching and developing members of the IT team About you We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills. You will ideally have: * Significant experience in IT Operations, Infrastructure Management or Service Delivery * Experience managing technical support and/or infrastructure teams * Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID * Experience working within an ITIL-based service management environment * Strong experience managing incidents, problems, changes and operational risk * Excellent supplier and stakeholder management skills * Strong analytical and troubleshooting capabilities * Excellent written and verbal communication skills * A degree in IT, Computer Science or equivalent professional experience Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications. What you'll get * £65,000 salary * Permanent position * Reading-based * 5 days in the office initially, reducing to 3 days per week after successful completion of probation * Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm * 24 days' holiday + bank holidays * Opportunity to play a key role in the development and improvement of the IT function * Supportive environment focused on initiative, learning, collaboration and continuous improvement Our values We believe in Deliver, Initiative, Appreciation, Learn and Support. We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results. If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-20T13:03:51Z

Group IT Manager

Melksham, Wiltshire
remote
Permanent
50000 - 63500 GBP / Yearly
We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation.This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency.Key Responsibilities<ul data-spread="false"><li>Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement.</li><li>Oversee IT support, service desk operations and service level agreements.</li><li>Manage IT infrastructure, including servers, networks, applications, devices and communications.</li><li>Plan and deliver IT projects, managing resources, budgets, suppliers and timescales.</li><li>Support IT strategy, technology improvements and business transformation initiatives.</li><li>Maintain cyber security, data protection, system updates and IT governance.</li><li>Develop and test business continuity and disaster recovery arrangements.</li><li>Provide hands-on technical support and troubleshooting when required</li></ul>About You<ul data-spread="false"><li>Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server.</li><li>Good understanding of networking, storage, virtualisation and remote desktop technologies.</li><li>Knowledge of cyber security, GDPR and IT governance.</li><li>Proven IT project management and service delivery experience.</li><li>Strong leadership, communication, organisational and problem-solving skills.</li><li>A proactive, hands-on approach with a focus on ownership and continuous improvement.</li></ul>On Offer<ul><li>Salary up to £63,500</li><li>Company car</li><li>Hybrid working - 3 days a week in Melksham</li><li>Competitive benefits</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMzU2MTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-23T17:00:01Z

Human Resources (HR) Business Partner

Oxford, Oxfordshire
remote
Permanent
50000 - 65000 GBP / Yearly
<h1 class="x1ll2q23 x1a4oops x132q4wb">HR Business Partner - Employee Relations</h1>Robert Half is partnering with an established UK organisation to recruit an experienced HR Business Partner specialising in Employee Relations.This is an exciting opportunity for a commercially focused HR professional to manage complex employee relations matters, influence management decisions and drive improvements across the HR function. The role offers a blend of hands-on case management, strategic business partnering, stakeholder engagement and continuous improvement.Location: Oxfordshire, with travel to other sites and 1-2 days working from home Hours: 37.5 per week<h3 class="x1ll2q23 x1a4oops x132q4wb">The Role</h3>Working closely with the Head of HR and operational managers, you will provide expert advice on complex employee relations matters while strengthening HR policies, processes and management capability.You will manage sensitive workplace issues, minimise employment risks and ensure decisions are fair, consistent and compliant with UK employment legislation. You will also support employee consultation, organisational change and the development of effective people management practices across multiple locations.<h3 class="x1ll2q23 x1a4oops x132q4wb">Key Responsibilities</h3>Employee Relations and Case Management<ul class="x12ofw9d"><li>Manage complex disciplinary, grievance, capability, conduct, performance and absence cases from initial advice through to resolution.</li><li>Lead and support investigations, ensuring evidence is gathered objectively and recommendations are balanced.</li><li>Advise managers on formal meetings, hearings, appeals and appropriate outcomes.</li><li>Provide guidance on long-term absence, occupational health, reasonable adjustments, flexible working and contractual changes.</li><li>Ensure compliance with employment legislation, internal policies and ACAS guidance.</li><li>Identify potential risks and encourage early intervention.</li></ul>Trade Union and Stakeholder Relations<ul class="x12ofw9d"><li>Develop positive working relationships with recognised trade unions and employee representatives.</li><li>Support consultation processes and employee relations discussions.</li><li>Advise on collective agreements and workplace arrangements.</li><li>Help resolve collective grievances and disputes through constructive engagement.</li><li>Identify recurring concerns and recommend improvements.</li></ul>HR Policy and Continuous Improvement<ul class="x12ofw9d"><li>Review and develop HR policies, procedures and case management processes.</li><li>Promote consistent people management standards.</li><li>Analyse employee relations trends and identify opportunities for preventative action.</li><li>Maintain accurate records and reporting.</li><li>Support organisational change, restructuring and wider HR projects.</li><li>Work with senior HR colleagues to improve HR service delivery.</li></ul>Business Partnering and Team Development<ul class="x12ofw9d"><li>Build trusted relationships with operational managers, providing practical and commercially focused advice.</li><li>Understand the impact of people decisions on workforce availability, service delivery and business performance.</li><li>Provide HR support across multiple sites.</li><li>Coach managers to handle employee issues confidently and consistently.</li><li>Support the development of HR colleagues through coaching and knowledge-sharing.</li><li>Oversee day-to-day HR activity and deputise for senior HR leadership when required.</li><li>Work collaboratively across recruitment, engagement and wellbeing.</li></ul><h3 class="x1ll2q23 x1a4oops x132q4wb">About You</h3>You will be an experienced HR professional with a strong employee relations background and the confidence to manage sensitive and complex situations independently.You will be commercially aware, proactive and comfortable challenging established practices while balancing employee fairness with organisational priorities.Ideally, you will have:<ul class="x12ofw9d"><li>Experience within a complex, operational or multi-site organisation.</li><li>CIPD Level 5 qualification or equivalent professional experience.</li><li>Strong knowledge of UK employment law and employee relations best practice.</li><li>Proven experience managing investigations, disciplinary and grievance procedures, capability and absence cases.</li><li>Excellent judgement and the ability to interpret policies and assess evidence.</li><li>Strong communication, influencing and stakeholder management skills.</li><li>Experience improving processes, managing risk and developing management capability.</li><li>The resilience to manage competing priorities with professionalism, confidentiality and attention to detail.</li></ul><h3 class="x1ll2q23 x1a4oops x132q4wb">The Opportunity</h3>This is an excellent opportunity to make a meaningful contribution to employee relations standards, management capability and the overall effectiveness of a wider HR function.If you are an experienced HR professional looking for a varied role combining complex case management, business partnering and continuous improvement, Robert Half would welcome your application.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuOTg5MzcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-11-03T09:02:30Z

Project Accountant

Kidlington, Oxfordshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half is partnering with a well-established engineering business based near Kidlington to recruit an experienced Project Accountant. This is a fantastic opportunity to join a busy programme finance function within a technically complex, multi-project environment, supporting delivery teams with robust financial control, reporting and commercial insight.This role would suit a finance professional who enjoys working closely with delivery and programme teams, translating operational activity into accurate financial data, and who is comfortable balancing multiple deadlines in a fast-paced setting.The RoleReporting into the finance leadership team, you'll take ownership of the financial health of a portfolio of active projects, acting as the go-to finance contact for programme managers and senior stakeholders.Commercial & Proposals<ul><li>Review and sign off the financial assumptions underpinning new customer proposals before they go out the door</li><li>Build out project plans, work packages and schedules to support future bids and contract submissions</li></ul>Budgeting & Forecasting<ul><li>Own the forecast update cycle, feeding into the wider annual operating plan and flagging any deviation from budget</li><li>Keep project cost data accurate, with correct cost allocation and up-to-date hours bookings across the portfolio</li><li>Identify and manage financial risk across your project portfolio</li></ul>Reporting & Governance<ul><li>Produce monthly project reviews and forecast-to-completion updates, checking labour and third-party costs are booked correctly</li><li>Support the month-end close process, applying the correct accounting treatment across projects</li><li>Act as first point of contact for all project-related finance queries, providing challenge and support to delivery teams as needed</li><li>Respond to ad hoc financial requests from the wider programme</li><li>Monitor compliance with internal policy, accounting standards and risk management procedures</li><li>Maintain project financial data within the company's ERP system, liaising with IT on any reporting changes required</li><li>Support internal and external audit processes, answering project-related queries as they arise</li></ul>What You'll NeedEssential<ul><li>Solid background in financial controlling and/or project/programme reporting</li><li>Strong grasp of core accounting principles</li><li>Confident communicator, both written and verbal, with strong report-writing skills</li><li>Proficient in MS Office, particularly Excel</li><li>Comfortable juggling multiple priorities and working to tight deadlines</li><li>Good understanding of work package management and control</li><li>Working knowledge of risk management principles</li><li>A methodical, organised approach to planning and tracking</li><li>Professional accountancy qualification, or actively working towards one (part-qualified considered)</li></ul>Desirable<ul><li>Experience with a major ERP system</li><li>Prior experience in project accounting</li><li>Exposure to government or public-sector commercial and accounting frameworks</li><li>Awareness of single-source procurement/contract regulations</li></ul>The Package<ul><li>£60,000 - £65,000 depending on experience</li><li>Hybrid working - 3 days per week in the office, 2 days per week WFH</li><li>Strong company pension contribution</li><li>Private medical cover</li><li>Annual leave that increases with length of service</li><li>Bonus scheme</li><li>Additional lifestyle and wellbeing benefits</li></ul>Please note: Full right to work in the UK is required, as visa sponsorship is not available for this role.For a confidential conversation about this role, please contact Charlie at Robert Half. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y2hhcmxpZS5odW50ZS43NzYyMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-10T16:15:22Z

4 results for Service Delivery Manager in Swindon, Swindon