<p>Robert Half has exclusively partnered with OUem to recruit for a newly created IT Operations Lead role based in Oxford. This is a permanent opportunity, ideal for candidates looking for better exposure to leading IT strategy and technology operations.</p><p>Senior hands-on IT Operations Lead responsible for operational stability, governance, and delivery of technology change across a multi-system environment.</p><p>This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations.</p><p><strong>Key Responsibilities</strong></p><p>IT Operations</p><ul><li>Own day-to-day operational performance of infrastructure, SaaS, and core business systems</li><li>Define and manage service standards, KPIs, and support processes</li><li>Manage and hold third-party IT vendors accountable</li></ul><p>Policy, Governance & Controls</p><ul><li>Author, maintain, and enforce IT policies, standards, and procedures</li><li>Maintain audit readiness and documented IT controls</li><li>Align IT operations with compliance and risk requirements</li></ul><p>Project & Change Delivery</p><ul><li>Lead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling)</li><li>Ensure operational readiness: documentation, training, and support handover</li></ul><p>Data Mapping & Information Risk</p><ul><li>Own system/data maps, data locations, access models, and system dependencies</li><li>Improve visibility and reduce information and operational risk</li></ul><p>Risk, Incident & Resilience</p><ul><li>Oversee incident management, investigation, and remediation</li><li>Maintain DR/BCP documentation and testing schedules</li></ul><p><strong>About You</strong></p><ul><li>Proven experience in IT Operations / Technical Operations / Infrastructure roles with leadership responsibility</li><li>Strong understanding of cloud (Azure preferred), networking, identity & access management, and SaaS environments</li><li>Proven experience writing and owning IT policies, standards, and operational processes</li><li>Experience delivering cross-system or infrastructure projects end-to-end</li><li>Strong documentation capability (data flows, system dependencies, controls)</li><li>Confident communicator with technical and non-technical stakeholders</li></ul><p><strong>On Offer</strong></p><ul><li>Competitive salary plus discretionary award of up to 25%</li><li>Onsite in Central Oxford</li><li>Employer Pension contribution 10-16% of salary (employee contribution dependent)</li><li>Benefits allowance - tied to employee pension contribution</li><li>Life cover 4x salary</li><li>Private medical cover (Individual - end of probation)</li><li>Critical Illness cover 2x salary (end of probation)</li><li>Income protection cover up to 75% salary (end of probation)</li><li>Cash health plan (end of probation)</li><li>26 days holiday + bank holidays. The office is usually closed between Christmas and New Year. We do not require staff to take these days from their annual holiday allowance.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMTEzMDMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half have partnered on an exclsuive basis with a Global Manufacturing organisation based in Newport to recruit a Senior IT Manager on a permanent basis. </p><h3 data-start="161" data-end="181" data-section-id="rxbt5q"> </h3><p><strong>Role Summary</strong></p><p>A global manufacturing organisation is seeking a Senior IT Manager to lead IT service delivery across a critical production site and associated remote locations. This role is accountable for ensuring the stability, security, and continuous improvement of IT systems supporting a <strong>24/7 manufacturing environment</strong>.</p><p>The position combines<strong> leadership</strong> of the IT Operations function with <strong>hands-on technical oversight and project delivery</strong>, working closely with both local stakeholders and global IT functions to drive operational excellence and technology innovation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Take full ownership of IT service delivery across a manufacturing site and associated remote offices</li><li>Lead, develop, and mentor a local IT team, ensuring high performance and continuous capability development</li><li>Partner with manufacturing, engineering, and business stakeholders to deliver IT solutions that enhance production efficiency and reliability</li><li>Align local IT operations with global IT strategy, standards, and initiatives</li><li>Set priorities, allocate resources, and lead the delivery of IT projects and continuous improvement initiatives</li><li>Oversee and maintain core IT infrastructure, including:</li><ul><li>Virtualisation platforms (e.g. VMware)</li><li>Windows Server environments</li><li>Network infrastructure (LAN/WAN)</li></ul><li>Ensure robust IT security, risk management, and compliance across all systems</li><li>Support and optimise IT systems critical to manufacturing operations, ensuring minimal downtime</li><li>Manage IT budgets, resource planning, and vendor relationships where applicable</li><li>Provide reporting and governance into regional and global IT leadership</li></ul><p><strong>Skills & Experience Required</strong></p><ul><li>Degree in Computer Science, Information Technology, or a related discipline</li><li><strong>Minimum 10 years' experience in IT</strong>, including <strong>significant leadership experience (4+ years managing teams)</strong></li><li><strong>Demonstrable experience within a manufacturing or industrial environment (essential)</strong></li><li>Strong understanding of IT requirements in <strong>24/7, production-critical environments</strong></li><li>Technical expertise in:</li><ul><li>Microsoft Active Directory and cloud services</li><li>Data centre infrastructure and operations</li><li>Network infrastructure and services</li></ul><li>Experience with manufacturing systems (e.g. MES, SCADA, or plant systems) is highly desirable</li><li>Strong analytical and problem-solving capabilities</li><li>Proven ability to manage multiple priorities in a fast-paced operational environment</li><li>Excellent stakeholder engagement and communication skills</li></ul><p><strong>Key Attributes</strong></p><ul><li>Strategic thinker with a hands-on approach to technical leadership</li><li>Strong leadership and team development capabilities</li><li>Proactive, resilient, and results-driven</li><li>Deep appreciation of uptime, reliability, and operational continuity in manufacturing</li><li>Experience working within a global, matrixed organisation</li></ul><p><br /><strong>Salary/logistics</strong></p><ul><li>£70,000-£75,000 + additional benefits </li><li>The role is 5 days a week on site in Newport as standard so please only apply if you are comfortable with the travel commitments. </li></ul><p><br /><br /></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYwNDY5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Cyber Security Manager South Wales | Hybrid working Up to £100,000 + bonus + enhanced pension<br /><br />We're working with a large, regulated organisation operating in the critical infrastructure sector who are strengthening their cyber security leadership capability.<br /><br />They're looking for a Cyber Security Manager to take ownership of key security functions and help shape the organisation's long-term cyber strategy.<br /><br />This is a senior leadership role with responsibility across several security disciplines including Security Architecture, Identity & Access Management and Information Security, working closely with operational and technology teams.<br /><br />The role<br /><br />You'll play a key role in developing and maturing cyber resilience across the organisation, including:<br />* Leading and developing cyber security teams<br />* Owning and evolving cyber security strategy and roadmaps<br />* Ensuring alignment with recognised frameworks such as CAF, NIST or ISO27001<br />* Working with senior stakeholders to manage cyber risk and resilience planning<br />* Overseeing security architecture and identity strategy across enterprise environments<br />* Supporting incident response, risk management and regulatory engagement<br />* Helping embed a strong security culture across the organisation<br /><br />What we're looking for<br /><br />We're keen to speak with people who can demonstrate:<br />* Proven experience leading security teams in an enterprise or regulated environment<br />* Strong background in Security Architecture or Identity & Access Management<br />* Experience shaping strategy and managing cyber risk at organisational level<br />* Familiarity with frameworks such as CAF, NIST or ISO27001<br />* Strong stakeholder engagement skills and experience working at senior level<br />* Certifications such as CISSP or CISM, or equivalent experience at this level<br /><br /></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQ2ODExLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<h3 data-end="128" data-start="65" data-section-id="xgne6g"><strong data-end="126" data-start="69">Incident and Problem Manager (Information Technology)</strong></h3><h3 data-end="148" data-section-id="1dl56dh" data-start="130"><strong data-end="146" data-start="134">Overview</strong></h3><p data-start="149" data-end="507">Our client sits within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.</p><p data-start="509" data-end="862">You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment.</p><p data-start="509" data-end="862"> </p><h3 data-end="169" data-section-id="cr3u3g" data-start="129"><strong data-start="133" data-end="167">Governance & SLA Management</strong></h3><p data-end="410" data-start="170">Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.</p><h3 data-end="455" data-start="412" data-section-id="9s5edi"><strong data-end="453" data-start="416">Incident Management Leadership</strong></h3><p data-end="629" data-start="456">Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.</p><h3 data-section-id="wz17as" data-start="631" data-end="686"><strong data-start="635" data-end="684">Problem Management & Root Cause Excellence</strong></h3><p data-end="859" data-start="687">Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.</p><h3 data-start="861" data-section-id="8ju43f" data-end="913"><strong data-end="911" data-start="865">Vendor & Partner Performance Management</strong></h3><p data-start="914" data-end="1093">Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.</p><h3 data-start="1095" data-section-id="puuog2" data-end="1153"><strong data-start="1099" data-end="1151">Continuous Improvement & Service Optimization</strong></h3><p data-start="1154" data-end="1325">Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.</p><h3 data-end="1380" data-start="1327" data-section-id="64tba7"><strong data-start="1331" data-end="1378">Team Leadership & Capability Development</strong></h3><p data-start="1381" data-end="1543">Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.</p><h3 data-end="1605" data-section-id="1f6av6t" data-start="1545"><strong data-start="1549" data-end="1603">Stakeholder Collaboration & Service Integration</strong></h3><p data-end="1778" data-start="1606">Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.</p><h3 data-end="1837" data-start="1780" data-section-id="1fx33tp"><strong data-end="1835" data-start="1784">Reporting, Communication & Tooling Expertise</strong></h3><p data-end="2024" data-start="1838">Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.</p><h3 data-section-id="1lerpjn" data-start="2134" data-end="2166"> </h3><h3 data-end="119" data-section-id="d5l8tf" data-start="78"><strong data-start="82" data-end="117">Qualifications & Accreditations</strong></h3><ul data-end="795" data-start="120"><li data-end="246" data-section-id="1y9xgsk" data-start="120">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-start="247" data-section-id="1r5so0k" data-end="371">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-section-id="1rr6llk" data-start="372" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-end="694" data-section-id="amlqec" data-start="571">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-section-id="1ax2jyb" data-start="695" data-end="795">ITIL 4 Practitioner</li></ul><p data-end="813" data-start="797"> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45NzQ3NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half has partnered with a global business near Chippenham to recruit a Cyber Security Analyst on a permanent basis, paying up to £65,000 with hybrid working. This is a great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience.</p><p><strong>Key Responsibilities: </strong></p><ul><li>Oversee security incident management and response</li><li>Threat management</li><li>Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management</li><li>Implement and maintain security controls</li><li>Conduct vendor risk assessments, support internal and external audits</li><li>Governance, risk and compliance</li></ul><p><strong>Skills & Experience: </strong></p><ul><li>Proven experience in Cyber Security operations, threat management</li><li>Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security</li><li>Good understanding of risk management, vendor security assessments and compliance</li><li>Understanding of UK regulations, including Cyber Essentials, ISO27001, NIST</li></ul><p><strong>On Offer: </strong></p><ul><li>Salary up to £65,000</li><li>Hybrid working - approximately 2 days a week in office (Chippenham)</li><li>25 days annual leave plus bank holidays</li><li>Private medical insurance</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuOTc4MzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half has partnered exclusively with an established business in Stroud to recruit a newly created role - Data Insights and Analytics Manager. This is a permanent role, offering hybrid working (2 days a week in the office) with an opportunity to lead and shape a new and evolving central function. </p><p>This is a pivotal role to support the organisation and their next period of growth!</p><p><strong>The Role: </strong></p><ul><li>Own the delivery of a newly created Data Insights and Analytics hub</li><li>Support the business in adopting the wider data insights strategy, defining change management processes</li><li>Evolve and grow a team of Data Analysts</li><li>Drive the development and evolution of data tooling, reporting platforms and modelling capabilities</li><li>Work with senior leadership team to understand business requirements, translate to actionable insights and commercial activities</li></ul><p><strong>About You:</strong></p><ul><li>Proven experience in leading and delivery of data insights, analytics and data reporting functions</li><li>Strong understanding of Agile delivery</li><li>Experience in developing and managing reporting frameworks</li><li>Expertise in data visualisation tools, data modelling, dashboard development and reporting</li><li>Proven experience in team management</li><li>Tools: Power BI, Tableau, SQL, Python or equivalent</li></ul><p><strong>On Offer</strong>:</p><ul><li>Salary - DOE</li><li>25 days annual leave</li><li>Healthcare plan, life assurance and generous pension contribution</li><li>Volunteering Day</li><li>Hybrid Working</li><li>Various company discounts (including shops, gyms, days out and events)</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMTY1MDQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3‑month contract based in Marlow.</p><p><strong>Responsibilities:</strong></p><ul><li style="font-weight: 400;"><p>Provide hands‑on 1st and 2nd line technical support across a busy manufacturing site.</p></li><li style="font-weight: 400;"><p>Act as the primary on‑site escalation point for end‑user issues, ensuring quick diagnosis and resolution.</p></li><li style="font-weight: 400;"><p>Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.</p></li><li style="font-weight: 400;"><p>Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on‑site hardware.</p></li><li style="font-weight: 400;"><p>Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.</p></li><li style="font-weight: 400;"><p>Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.</p></li><li style="font-weight: 400;"><p>Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.</p></li><li style="font-weight: 400;"><p>Assist with local IT projects, hardware refreshes, and small‑scale site improvements.</p></li><li style="font-weight: 400;"><p>Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third‑party providers where needed.</p></li><li style="font-weight: 400;"><p>Maintain strong communication with on‑site users, delivering a high standard of customer service.</p></li><li style="font-weight: 400;"><p>Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.</p></li></ul><p><strong>Experience:</strong></p><ul><li style="font-weight: 400;"><p>Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.</p></li><li style="font-weight: 400;"><p>Strong working knowledge of:</p></li><ul><li style="font-weight: 400;"><p>Windows 10/11</p></li><li style="font-weight: 400;"><p>Microsoft 365 / Office 365</p></li><li style="font-weight: 400;"><p>Active Directory (password resets, group management)</p></li><li style="font-weight: 400;"><p>Teams</p></li><li style="font-weight: 400;"><p>Basic networking (DNS, DHCP, connectivity)</p></li></ul><li style="font-weight: 400;"><p>Experience supporting users within manufacturing, industrial, or shop‑floor environments is advantageous.</p></li><li style="font-weight: 400;"><p>Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements.</p></li><li style="font-weight: 400;"><p>Ability to multitask and manage ticket queues in a fast‑paced environment.</p></li><li style="font-weight: 400;"><p>Excellent communication skills with the ability to support non‑technical users.</p></li><li style="font-weight: 400;"><p>Strong customer‑focused approach and ability to work independently on‑site.</p></li></ul><p><strong>Contract</strong></p><ul><li style="font-weight: 400;"><p>Initial 3‑month contract (with potential extension)</p></li><li style="font-weight: 400;"><p>Inside IR35 via Umbrella</p></li><li style="font-weight: 400;"><p>4 days per week on‑site in Marlow</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMjAzOTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Director of Technology, Digital & Data / Fixed term - 18 months </strong></p><p>Very interesting opportunity has become available to work with our Bristol based client as their new Director of DDT. </p><p>This is a fixed term position for 18 months and you will play a pivotal role in stabilising and enhancing the data, digital and technology capabilities. </p><p>Responsibilities include;</p><ul><li>Strategic Leadership and Planning</li><li>Leadership and Workforce development</li><li>Change and Transformation</li></ul><p>Experience required;</p><ul><li>Significant experience at leadership level within data, digital and technology functions</li><li>Experience managing data, digital and technology budgets, contracts and supplier relationships</li><li>Understanding of information governance, data protection and cyber security requirements in regulated environments</li><li>Bonus if you have healthcare, NHS, primary care or similar regulated environments</li></ul><p>If you tick the above boxes and would like to find out more, please apply via the link below or email me (Joss. Escott @ Roberthalf. co. uk) </p><p>Interviews can be arranged immediately, with a view of starting in the next 2 - 4 weeks. </p><p><strong>Director of Technology, Digital & Data / Fixed term - 18 months </strong></p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNzcyODIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
