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9 results for It Support Operations in Abertawe, Swansea

Group Financial Accountant
  • Newport, Newport
  • remote
  • Permanent
  • 45000 - 50000 GBP / Yearly
  • <p><strong>Private Equity Backed | International Group | Newport HQ</strong></p><p><strong>Location: Newport - Hybrid (3 days office)</strong></p><p><strong>Exclusive Retained Search</strong></p><p><strong>Starting ASAP</strong></p><p>Robert Half has been retained to exclusively partner with a private equity backed insurance broker to appoint a Group Financial Accountant.</p><p>Acquis specialises in insurance administration services for the finance and leasing industry. With European headquarters in Amsterdam, UK headquarters in Newport, and US operations in Philadelphia, they operate in a total of 17 countries.</p><p>Joining Acquis means becoming part of a dynamic, collaborative, and forward thinking organisation that values continuous improvement. This is an exciting time to be part of Acquis as they continue to pursue their ambitious growth strategy, following their acquisition into the U.S. market.</p><p><strong>Why This Role Stands Out?</strong></p><ul><li><strong>True international exposure</strong> - UK, Europe &amp; US</li><li>Exposure to <strong>PE environment</strong>, systems, governance &amp; growth projects</li><li><strong>Strong development path</strong> - this is a role you can genuinely grow with</li><li>Collaborative, down‑to‑earth culture with leaders who <strong>invest in people</strong></li></ul><p><strong>Key Responsibilities:</strong></p><p>An excellent opportunity for a technically strong accountant to step into a broad Group role, gaining hands on exposure to multi‑entity consolidation and reporting. You'll work closely with the Group Financial Controller to ensure accurate, timely information and help drive informed commercial decision making.</p><ul><li>Support a well‑controlled month‑end and year‑end close, ensuring accurate reporting and strong audit trails</li><li>Assist with the preparation of statutory accounts under UK GAAP / IFRS across the UK and selected European entities</li><li>Act as the key contact for external auditors and tax advisers, coordinating audit activity and resolving queries</li><li>Play a central role in delivering a smooth and efficient annual audit process</li><li>Support with corporation tax computations and liaise with external advisors</li><li>Oversee the submission of VAT and ICP returns</li><li>Review and maintain control over key balance sheet areas, including accruals, prepayments, fixed assets and intercompany balances</li><li>Help strengthen and improve financial controls, processes and documentation</li><li>Support ad‑hoc financial analysis, projects and evolving reporting requirements</li><li>Lead the annual budgeting and forecasting process, working closely with budget holders</li><li>Identify risks and opportunities within forecasts and provide clear, actionable insights</li><li>Assist with other regulatory and compliance reporting as required</li></ul><p><strong>Skills &amp; Requirements:</strong></p><ul><li>Professional accounting qualification (e.g., ACCA,ACA) with 2-3 years post qualification experience</li><li>Strong audit background</li><li>Solid understanding of UK accounting principles</li><li>Working knowledge of UK corporation tax and VAT</li><li>Strong attention to detail and a robust approach to controls</li><li>Confident communicator, able to engage effectively with external and internal stakeholders</li></ul><p><strong>What's on Offer?</strong></p><ul><li>35 hour working week</li><li>Hybrid working (3 days in office)</li><li>Modern, newly renovated offices with outdoor spaces</li><li>Easily accessible by car from Newport (10mins), Cardiff (20mins) &amp; Bristol (40mins) with ample onsite parking</li><li>Additional employee benefits</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FybGllLldpbGxpYW1zLjM0MTYwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-05-06T10:05:40Z
Finance Manager
  • Caerphilly, Caerphilly
  • remote
  • Permanent
  • - 55000 GBP / Yearly
  • <p><strong>Location: Caerphilly (Hybrid)<br /> Salary: £55,000 + benefits</strong></p><p><strong>Opportunity to grow &amp; progress within a fast-scaling organisation</strong></p><p>Robert Half is delighted to be partnering on a retained, exclusive basis with Enviromontel Group to appoint a Finance Manager for one of its newest and growing divisions, Envirotecc. With strong growth and continued investment across the group, this is an excellent time to join a business that is scaling quickly.</p><p>This is a standout opportunity to step into a broad, hands-on role where you'll lead the day to day finance function of a growing business, while gaining exposure to a wider group environment.</p><p>You'll work closely with the Group Financial Controller, playing a key role in driving financial performance, improving processes, and supporting operational decision-making</p><p><strong>The Role</strong></p><p>Reporting to the Group Financial Controller, you will take responsibility for all local finance operations, including:</p><ul><li>Preparation of monthly management accounts in line with group deadlines</li><li>Delivering accurate reporting with variance analysis and commentary</li><li>Maintaining strong financial controls and balance sheet integrity </li><li>Supporting the annual budgeting process</li><li>Monitoring performance vs budget and providing insights to management</li><li>Providing financial analysis to support strategy and investment decisions</li><li>Acting as a key partner to operational teams and project managers</li><li>Driving improvements across processes, controls, and reporting</li><li>Supporting enhancements to finance systems</li></ul><p><strong>Skills &amp; Experience: </strong></p><ul><li>ACA / ACCA / CIMA Qualified</li><li>3+ years' PQE experience (practice or industry)</li><li>Strong grounding in financial reporting and controls</li><li>A proactive individual who enjoys a hands-on, evolving environment</li><li>Confident communicator, comfortable working with both finance and non-finance stakeholders</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FybGllLldpbGxpYW1zLjQ4ODgwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-05-08T14:46:16Z
Senior IT Manager
  • Newport, Newport
  • remote
  • Permanent
  • 70000 - 75000 GBP / Yearly
  • <p>Robert Half have partnered on an exclsuive basis with a Global Manufacturing organisation based in Newport to recruit a Senior IT Manager on a permanent basis. </p><h3 data-start="161" data-end="181" data-section-id="rxbt5q"> </h3><p><strong>Role Summary</strong></p><p>A global manufacturing organisation is seeking a Senior IT Manager to lead IT service delivery across a critical production site and associated remote locations. This role is accountable for ensuring the stability, security, and continuous improvement of IT systems supporting a <strong>24/7 manufacturing environment</strong>.</p><p>The position combines<strong> leadership</strong> of the IT Operations function with <strong>hands-on technical oversight and project delivery</strong>, working closely with both local stakeholders and global IT functions to drive operational excellence and technology innovation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Take full ownership of IT service delivery across a manufacturing site and associated remote offices</li><li>Lead, develop, and mentor a local IT team, ensuring high performance and continuous capability development</li><li>Partner with manufacturing, engineering, and business stakeholders to deliver IT solutions that enhance production efficiency and reliability</li><li>Align local IT operations with global IT strategy, standards, and initiatives</li><li>Set priorities, allocate resources, and lead the delivery of IT projects and continuous improvement initiatives</li><li>Oversee and maintain core IT infrastructure, including:</li><ul><li>Virtualisation platforms (e.g. VMware)</li><li>Windows Server environments</li><li>Network infrastructure (LAN/WAN)</li></ul><li>Ensure robust IT security, risk management, and compliance across all systems</li><li>Support and optimise IT systems critical to manufacturing operations, ensuring minimal downtime</li><li>Manage IT budgets, resource planning, and vendor relationships where applicable</li><li>Provide reporting and governance into regional and global IT leadership</li></ul><p><strong>Skills &amp; Experience Required</strong></p><ul><li>Degree in Computer Science, Information Technology, or a related discipline</li><li><strong>Minimum 10 years' experience in IT</strong>, including <strong>significant leadership experience (4+ years managing teams)</strong></li><li><strong>Demonstrable experience within a manufacturing or industrial environment (essential)</strong></li><li>Strong understanding of IT requirements in <strong>24/7, production-critical environments</strong></li><li>Technical expertise in:</li><ul><li>Microsoft Active Directory and cloud services</li><li>Data centre infrastructure and operations</li><li>Network infrastructure and services</li></ul><li>Experience with manufacturing systems (e.g. MES, SCADA, or plant systems) is highly desirable</li><li>Strong analytical and problem-solving capabilities</li><li>Proven ability to manage multiple priorities in a fast-paced operational environment</li><li>Excellent stakeholder engagement and communication skills</li></ul><p><strong>Key Attributes</strong></p><ul><li>Strategic thinker with a hands-on approach to technical leadership</li><li>Strong leadership and team development capabilities</li><li>Proactive, resilient, and results-driven</li><li>Deep appreciation of uptime, reliability, and operational continuity in manufacturing</li><li>Experience working within a global, matrixed organisation</li></ul><p><br /><strong>Salary/logistics</strong></p><ul><li>£70,000-£75,000 + additional benefits </li><li>The role is 5 days a week on site in Newport as standard so please only apply if you are comfortable with the travel commitments. </li></ul><p><br /><br /></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYwNDY5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-03-20T14:13:04Z
Financial Planning & Analysis
  • Newport, Newport
  • remote
  • Temporary
  • 65000 - 85000 GBP / Yearly
  • <p><strong>FP&amp;A Manager</strong></p><p>Newport, South Wales - Hybrid working <br />PE-backed - Manufacturing </p><p><strong>The Opportunity:<br /></strong><br />A fast-growing, private equity-backed manufacturing business is seeking an experienced FP&amp;A Manager to join at short notice. This is a high-impact interim role within an SME environment, offering the opportunity to enhance financial planning, strengthen commercial insight, and support key business decisions during a period of growth.</p><p>Reporting directly to the CFO, you'll play a pivotal role in driving performance, improving reporting capability, and partnering with senior stakeholders across Commercial and Operations.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Business Partnering &amp; Commercial Insight:</strong></p><ul><li>Partner with Commercial and Operations teams to support performance delivery</li><li>Deliver robust financial modelling and analysis to inform decision-making</li><li>Provide clear, actionable insights to improve profitability and efficiency</li><li>Evaluate business cases, including capex appraisals and post-investment reviews</li><li>Drive improvements in reporting, analysis, and performance metrics</li></ul><p><strong>Reporting &amp; Performance Management:</strong></p><ul><li>Own weekly and monthly reporting of sales, margin, and KPIs</li><li>Deliver insightful variance analysis vs budget, forecast, and prior year</li><li>Provide visibility on key production and operational drivers</li><li>Work closely with the Financial Controller to ensure accurate reporting</li><li>Own and develop Power BI reporting to enhance business insight</li></ul><p><strong>Planning &amp; Forecasting:</strong></p><ul><li>Lead monthly reforecasting cycles, highlighting risks and opportunities</li><li>Support group financial planning, including 3-year modelling</li><li>Coordinate and manage the annual budgeting process</li></ul><p><strong>Continuous Improvement &amp; Support:</strong></p><ul><li>Partner with the CFO to identify risks, opportunities, and process improvements</li><li>Support the wider finance function and cross-functional initiatives</li><li>Contribute to best practice across financial processes</li><li>Provide cover for the Financial Controller when required</li></ul><p><strong>About You:</strong></p><ul><li>Qualified accountant (ACA / ACCA / CIMA) with strong commercial focus</li><li>Proven FP&amp;A or Commercial Finance experience, ideally in an SME or fast-paced environment</li><li>Strong business partnering skills with the ability to influence stakeholders</li><li>Advanced Excel and financial modelling skills (Power BI highly desirable)</li><li>Data-driven, proactive, and comfortable in a PE-backed setting</li><li>Able to hit the ground running in an interim capacity</li></ul><p> </p> <br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p> <br><img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uNjEwNTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-04-27T13:19:25Z
Financial Controller
  • Newport, Newport
  • remote
  • Temporary
  • 75000 - 95000 GBP / Yearly
  • <p data-start="137" data-end="304"><strong data-end="208" data-start="137">Financial Controller</strong></p><p data-start="137" data-end="304">Financial Analysis &amp; Business Partnering Focus<br /><br / data-end="211" data-start="208"> <strong data-end="224" data-start="211">Location:</strong> Newport (Hybrid - 4 days in office, 1 day remote)<br data-start="274" data-end="277" /> <strong data-end="288" data-start="277">Sector:</strong> Manufacturing</p><p data-end="640" data-start="306"><strong data-start="306" data-end="318">The Role:<br /></strong><br data-start="318" data-end="321" /> We are looking for a commercially focused Senior Commercial Accountant with a strong emphasis on <strong data-end="476" data-start="418">financial analysis, reporting, and business partnering</strong> to join our growing manufacturing business in Newport. This is a high-impact role where your insight will directly influence strategic and operational decisions.</p><p data-start="642" data-end="837">You will act as a key partner to the leadership team, translating financial data into actionable recommendations and providing clarity across commercial, operations, and supply chain functions.</p><p data-start="839" data-end="863"><strong data-start="839" data-end="863">Key Responsibilities</strong></p><ul data-end="1553" data-start="864"><li data-end="967" data-start="864" data-section-id="1n3u0k6">Prepare and deliver insightful <strong data-end="942" data-start="897">management accounts, dashboards, and KPIs</strong> to senior stakeholders</li><li data-start="968" data-end="1056" data-section-id="1a7dynn">Perform <strong data-end="1009" data-start="978">detailed financial analysis</strong> to identify trends, risks, and opportunities</li><li data-start="1057" data-end="1195" data-section-id="pp0snx">Act as a <strong data-start="1068" data-end="1096">finance business partner</strong> to operational and commercial teams, providing guidance and challenge to support decision-making</li><li data-start="1196" data-end="1292" data-section-id="pflhet">Lead budgeting, forecasting, and scenario planning exercises, highlighting commercial impact</li><li data-start="1293" data-end="1394" data-section-id="7ul1rr">Drive <strong data-end="1350" data-start="1301">continuous improvement in reporting processes</strong>, ensuring accurate and timely information</li><li data-end="1483" data-start="1395" data-section-id="1x42g2m">Support ad hoc financial projects and strategic initiatives with data-driven insight</li><li data-end="1553" data-start="1484" data-section-id="iuwxuk">Ensure compliance with accounting standards and internal controls</li></ul><p data-start="1555" data-end="1568"><strong data-end="1568" data-start="1555">About You</strong></p><ul data-start="1569" data-end="2096"><li data-section-id="zncwg9" data-end="1627" data-start="1569">Qualified accountant (ACA / ACCA / CIMA or equivalent)</li><li data-section-id="zq619b" data-end="1768" data-start="1628">Strong experience in <strong data-start="1651" data-end="1714">commercial accounting, FP&amp;A, or finance business partnering</strong>, ideally within manufacturing or industrial sectors</li><li data-start="1769" data-end="1856" data-section-id="1y61wad">Advanced analytical and financial modelling skills; comfortable with ERP/BI systems</li><li data-end="2003" data-start="1857" data-section-id="9bebky">Excellent <strong data-end="1920" data-start="1869">communication and stakeholder management skills</strong>, capable of translating complex financial information into clear recommendations</li><li data-end="2096" data-start="2004" data-section-id="1lf7mb5">Proactive, hands-on, and results-driven, with a focus on adding value beyond the numbers</li></ul> <br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p> <br><img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uMDQyNjUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-03-25T16:38:19Z
Accountant
  • Cardiff, Cardiff
  • remote
  • Temporary
  • 35000 - 42000 GBP / Yearly
  • <p><strong>Accountant </strong></p><p><strong>Location:</strong> Remote (applicants must be based in South Wales)<br /><strong>Salary:</strong> £35,000 - £42,000 FTE (pro rata)<br /><strong>Hours:</strong> 2 days per week (flexible working pattern)</p><p><strong>About Us</strong><br />A charity dedicated to making a meaningful impact across South Wales.</p><p>We are looking for a skilled and reliable accountant to support the financial operations.</p><p><strong>The Role</strong><br />We are seeking a part-time Charity Accountant to take ownership of our financial management and reporting. This is a fully remote role, but you must be based in South Wales to maintain an understanding of the local context and attend occasional in-person meetings if required.</p><p><strong>Key Responsibilities</strong></p><ul data-spread="false"><li>Maintain accurate financial records and bookkeeping</li><li>Prepare monthly management accounts and financial reports</li><li>Oversee budgets and provide financial insights to support decision-making</li><li>Manage payroll, VAT returns, and statutory submissions</li><li>Support annual audits and liaise with external auditors</li><li>Ensure compliance with charity and financial regulations</li><li>Assist with funding reports and grant tracking</li><li>Support the transition from QuickBooks to Xero, including data migration and system setup</li></ul><p><strong>About You</strong></p><ul data-spread="false"><li>Qualified or part-qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience</li><li>Experience working in the charity or non-profit sector (desirable)</li><li>Strong knowledge of accounting software, particularly QuickBooks and Xero (experience with system migrations is highly desirable)</li><li>Excellent attention to detail and organisational skills</li><li>Ability to work independently and manage time effectively</li><li>Strong communication skills, able to explain financial information clearly</li></ul><p><strong>What's on Offer</strong></p><ul data-spread="false"><li>Flexible working hours to suit your schedule</li><li>Fully remote working with occasional local engagement</li><li>Opportunity to contribute to a meaningful cause</li><li>Supportive and collaborative team environment</li></ul><p> </p> <br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p> <br><img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uNDQyOTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-04-27T13:36:36Z
Management Accountant
  • Llanelli, Carmarthenshire
  • remote
  • Permanent
  • 35000 - 45000 GBP / Yearly
  • <p><strong>Robert Half Talent solutions are seeking and Assistant Management Accountant for a Llanelli based organisation. </strong><strong>Role Overview</strong></p><p>We are looking for a hands-on and proactive Management Accountant to join our finance team. In this role, you will be responsible for the end-to-end management accounting process, ensuring financial accuracy and providing the insights needed to drive our manufacturing operations forward. You will play a key role in modernising our reporting by building robust daily and weekly systems to support real-time decision-making.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Financial Reporting:</strong> Lead the production of full <strong>Monthly Management Accounts (MA)</strong>, including P&amp;L analysis and variance reporting.</li><li><strong>Balance Sheet Integrity:</strong> Perform regular <strong>balance sheet reconciliations</strong> and maintain oversight of <strong>accruals and prepayments</strong>.</li><li><strong>Cash Management:</strong> Manage <strong>cashflow forecasting</strong> to ensure the business meets its operational needs and investment goals.</li><li><strong>Manufacturing Oversight:</strong> Conduct detailed <strong>stock reconciliations</strong> and valuations, working closely with the production and warehouse teams to manage inventory accuracy.</li><li><strong>Planning &amp; Strategy:</strong> Drive the annual <strong>budgeting</strong> process and provide rolling <strong>forecasts</strong> that reflect current market and production trends.</li><li><strong>Transactional Oversight:</strong> Supervise or directly manage <strong>Debtors (AR)</strong> and <strong>Creditors (AP)</strong>, ensuring healthy working capital.</li><li><strong>Banking &amp; Compliance:</strong> Oversee <strong>banking</strong> operations and manage the <strong>payroll</strong> process accurately and on time.</li><li><strong>Systems &amp; Systems Innovation:</strong> Navigate and consolidate data from <strong>multiple reporting systems</strong>. A major focus of this role will be <strong>designing and implementing new daily and weekly reporting frameworks</strong> to improve business agility.</li></ul><p><strong>The Ideal Candidate</strong></p><ul><li><strong>Experience:</strong> Previous experience within a <strong>manufacturing or production environment</strong> is highly preferred (understanding of Cost of Goods Sold, WIP, and stock is essential).</li><li><strong>Technical Skills:</strong> Advanced Excel skills and the ability to work across various <strong>ERP/reporting software</strong>.</li><li><strong>Mindset:</strong> A "builder" mentality-you enjoy taking messy data and turning it into clean, automated reports.</li><li><strong>Qualification:</strong> Part-qualified or Finalist (CIMA/ACCA/ACA) or QBE with relevant manufacturing experience.</li></ul><p> </p><p> </p><p> </p><p>On offer:</p><p> </p><p> </p><p>Salary of from £35,000 to £45,000</p><p>This role is fully on site in Llanelli</p><p>Pension 5% matched</p><p>Health insurance</p><p>Life assurance</p><p>25 days holiday plus bank holidays</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjk3Mzg0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-04-27T10:44:00Z
IT Incident & Problem Manager
  • Newport, Newport
  • remote
  • Permanent
  • 60000 - 62500 GBP / Yearly
  • <p data-start="149" data-end="507">Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.</p><p data-end="862" data-start="509">You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment.</p><p data-start="509" data-end="862"> </p><h3 data-end="169" data-section-id="cr3u3g" data-start="129"><strong data-end="167" data-start="133">Governance &amp; SLA Management</strong></h3><p data-start="170" data-end="410">Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.</p><h3 data-section-id="9s5edi" data-end="455" data-start="412"><strong data-end="453" data-start="416">Incident Management Leadership</strong></h3><p data-end="629" data-start="456">Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.</p><h3 data-start="631" data-section-id="wz17as" data-end="686"><strong data-start="635" data-end="684">Problem Management &amp; Root Cause Excellence</strong></h3><p data-start="687" data-end="859">Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.</p><h3 data-start="861" data-end="913" data-section-id="8ju43f"><strong data-start="865" data-end="911">Vendor &amp; Partner Performance Management</strong></h3><p data-end="1093" data-start="914">Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.</p><h3 data-section-id="puuog2" data-end="1153" data-start="1095"><strong data-end="1151" data-start="1099">Continuous Improvement &amp; Service Optimization</strong></h3><p data-end="1325" data-start="1154">Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.</p><h3 data-section-id="64tba7" data-end="1380" data-start="1327"><strong data-start="1331" data-end="1378">Team Leadership &amp; Capability Development</strong></h3><p data-end="1543" data-start="1381">Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.</p><h3 data-section-id="1f6av6t" data-end="1605" data-start="1545"><strong data-start="1549" data-end="1603">Stakeholder Collaboration &amp; Service Integration</strong></h3><p data-end="1778" data-start="1606">Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.</p><h3 data-start="1780" data-section-id="1fx33tp" data-end="1837"><strong data-end="1835" data-start="1784">Reporting, Communication &amp; Tooling Expertise</strong></h3><p data-start="1838" data-end="2024">Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.</p><h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf"><strong data-start="82" data-end="117">Qualifications &amp; Accreditations</strong></h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-04-24T12:24:13Z
Graduate Administrator
  • Newport, Newport
  • remote
  • Temporary
  • 25000 - 25300 GBP / Yearly
  • <p><strong>Graduate Administrator</strong></p><p>Looking for more than just a first job? This is your chance to start a meaningful career where your work has a real, visible impact on people's lives.</p><p>We're partnering with an inspiring, purpose-driven charity in Newport that's transforming communities through innovative social programmes. They're now looking for a bright, motivated graduate to join their team in a dynamic administrative role with real scope to grow.</p><p><strong>Why This Role Stands Out</strong></p><p>This isn't your typical admin job. You'll be at the heart of a charity that's making a difference every day, supporting projects that change lives, while building skills that will set you up for a long-term career in the social impact sector.</p><p>You'll gain exposure to project work, stakeholder engagement, and operations, all while being supported by a collaborative and passionate team.</p><p><strong>What You'll Be Doing</strong></p><ul><li>Keeping vital projects running smoothly with day-to-day administrative support</li><li>Coordinating meetings, events, and communications</li><li>Managing data, reports, and internal systems</li><li>Supporting the delivery and tracking of impactful programmes</li><li>Building relationships with partners, funders, and community stakeholders</li><li>Contributing to funding bids and showcasing the charity's impact</li></ul><p><strong>What We're Looking For</strong></p><ul><li>A recent graduate eager to start a purpose-driven career</li><li>Highly organised with strong attention to detail</li><li>A confident communicator with a positive, can-do attitude</li><li>Someone proactive, curious, and ready to get stuck in</li><li>Comfortable with Microsoft Office and picking up new systems quickly</li></ul><p><strong>What You'll Get</strong></p><ul><li>Hands-on experience across multiple areas of a growing charity</li><li>Clear development opportunities and career progression</li><li>A supportive, values-led team that invests in you</li></ul> <br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p> <br><img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uNDU0MzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-04-27T13:48:51Z