6 results for Customer Services in Abertawe, Swansea

Payroll Officer

Swansea, Swansea
remote
Temporary
30000 - 35000 GBP / Yearly
Payroll OfficerJob Title: Payroll Officer Location: Swansea - Hybrid Reports to: Finance Manager Salary: Competitive, dependent on experience Hours: Full-time Job PurposeTo provide an accurate efficient payroll service for the charity, ensuring all employees are paid correctly and on time while maintaining compliance with HMRC, pension regulations and employment legislation. The Payroll Officer will work closely with the Finance and HR teams to support payroll administration and continuous improvement of payroll processes.Key Responsibilities<ul><li>Process monthly payroll accurately and within agreed deadlines.</li><li>Administer starters, leavers and contractual changes.</li><li>Calculate statutory payments including SSP, SMP, SPP and other statutory entitlements.</li><li>Process overtime, enhancements, salary sacrifice arrangements and other payroll adjustments.</li><li>Ensure compliance with PAYE, National Insurance, pension auto-enrolment and HMRC requirements.</li><li>Submit Real Time Information (RTI) returns to HMRC.</li><li>Reconcile payroll reports with finance records and prepare journals for the finance team.</li><li>Respond promptly and professionally to payroll-related enquiries from employees.</li><li>Maintain accurate payroll records in accordance with GDPR and confidentiality requirements.</li><li>Liaise with external payroll providers, pension providers and HMRC where required.</li><li>Support year-end payroll activities including P60s, P11Ds (where applicable) and statutory reporting.</li><li>Assist with payroll audits and provide payroll information for internal and external auditors.</li><li>Contribute to the review and improvement of payroll systems and procedures.</li><li>Support the Finance Manager with other finance administration duties as required.</li></ul>Essential Experience<ul><li>Previous experience processing payroll within a UK organisation.</li><li>Knowledge of HMRC payroll legislation and statutory payments.</li><li>Experience using payroll software (e.g. Sage Payroll, BrightPay or similar).</li><li>Experience working with pension auto-enrolment.</li><li>Experience using Microsoft Excel and other Microsoft Office applications.</li></ul>Skills<ul><li>Excellent numerical accuracy and attention to detail.</li><li>Strong organisational and time management skills.</li><li>Ability to prioritise workload and meet strict payroll deadlines.</li><li>Excellent communication and customer service skills.</li><li>High level of confidentiality and professionalism.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving and analytical skills.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice. <img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uMjYzNTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-06T10:17:48Z

Credit Control Clerk

Cardiff, Cardiff
remote
Contract
27000 - 30000 GBP / Yearly
<h1>Credit & Collections Specialist</h1><h2>Position Summary</h2>We are seeking a proactive, detail oriented, and commercially minded Credit & Collections Specialist to join the Finance team. The successful candidate will be responsible for managing the accounts receivable portfolio, minimising credit risk, improving cash flow, and building strong relationships with customers. This role requires close collaboration with Sales, Customer Success, Billing, and Finance teams to ensure timely collections while delivering an exceptional customer experience.As a key member of the Finance department, you will play a critical role in supporting the company's financial health by ensuring outstanding invoices are collected efficiently, customer accounts remain accurate, and credit policies are consistently applied.<h2>Key Responsibilities</h2><ul data-spread="false"><li>Manage the end-to-end accounts receivable and credit control process for a portfolio of customers.</li><li>Monitor customer accounts to ensure invoices are paid within agreed payment terms.</li><li>Proactively contact customers via email and telephone to collect outstanding payments and resolve overdue balances.</li><li>Build and maintain positive relationships with customers while ensuring prompt payment.</li><li>Assess new customer credit applications and recommend appropriate credit limits based on financial risk.</li><li>Review customer credit limits and payment performance regularly.</li><li>Reconcile customer accounts and investigate payment discrepancies, deductions, and disputed invoices.</li><li>Collaborate with Sales, Customer Success, Billing, and Operations teams to resolve billing issues that may delay payment.</li><li>Negotiate payment plans and settlement arrangements where appropriate.</li><li>Produce weekly and monthly aged receivables reports, collection forecasts, and KPI reports for management.</li><li>Escalate high-risk accounts and recommend appropriate recovery actions.</li><li>Support month-end and year-end financial close activities related to accounts receivable.</li><li>Maintain accurate customer records within the ERP/Finance system.</li><li>Ensure compliance with internal financial controls, company credit policies, and applicable regulations.</li><li>Identify opportunities to improve credit control processes through automation and continuous improvement initiatives.</li></ul><h2>Qualifications & Experience</h2><ul data-spread="false"><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.</li><li>3+ years of experience in Credit Control, Accounts Receivable, or Finance, preferably within a technology or SaaS environment.</li><li>Experience managing B2B customer accounts and commercial collections.</li><li>Strong understanding of credit management principles and financial risk assessment.</li><li>Experience using ERP or accounting systems such as Microsoft Dynamics 365, NetSuite, SAP, Oracle, or similar platforms.</li><li>Advanced proficiency in Microsoft Excel.</li><li>Experience working with CRM systems such as Salesforce is an advantage.</li></ul><h2>Skills & Competencies</h2><ul data-spread="false"><li>Excellent communication and relationship management skills.</li><li>Strong negotiation and influencing abilities.</li><li>Commercial awareness with a customer-focused approach.</li><li>High level of accuracy and attention to detail.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to prioritise workload and meet deadlines in a fast-paced environment.</li><li>Professional, confident, and resilient when managing difficult conversations.</li><li>Strong organisational and time management skills.</li><li>Ability to work independently and collaboratively across departments.</li><li>Continuous improvement mindset with an interest in leveraging technology and automation to improve financial processes.</li></ul><h2>Key Performance Indicators (KPIs)</h2><ul data-spread="false"><li>Days Sales Outstanding (DSO)</li><li>Percentage of overdue debt</li><li>Collection targets achieved</li><li>Cash collection performance against forecast</li><li>Reduction in aged debt (60/90/120+ days)</li><li>Bad debt write-off percentage</li><li>Dispute resolution turnaround time</li><li>Accuracy of customer account reconciliations</li><li>Customer satisfaction and responsiveness</li><li>Compliance with internal controls and reporting deadline</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uNDk4MTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-01T09:43:48Z

Personal Assistant

Swansea, Swansea
remote
Permanent
30000 - 35000 GBP / Yearly
<h2>The Opportunity</h2>Robert Half are working with a leading international organisation is seeking an experienced and highly organised Personal Assistant to provide comprehensive executive support to the UK Operations Manager.This is an excellent opportunity for a professional PA who thrives in a fast-paced environment and enjoys working closely with senior leadership. The role offers significant variety, autonomy and exposure to both UK and international stakeholders, making it ideal for someone who can confidently manage competing priorities while maintaining the highest levels of professionalism and confidentiality.<h2>Key Responsibilities</h2>As Personal Assistant, you will:<ul><li>Provide proactive executive and administrative support to the UK Operations Manager.</li><li>Manage complex diaries, appointments and correspondence.</li><li>Coordinate domestic and international travel arrangements, including flights, accommodation, visas and travel documentation.</li><li>Organise meetings, leadership events and conferences, ensuring all logistics are effectively managed.</li><li>Act as a point of contact for senior visitors, customers and key stakeholders.</li><li>Prepare reports, presentations, business documentation and correspondence.</li><li>Process invoices, expenses and supplier payments in line with company procedures.</li><li>Administer company credit card processes and maintain accurate financial records.</li><li>Support corporate governance activities and ensure relevant documentation is maintained.</li><li>Coordinate employee recognition programmes, educational awards and community initiatives.</li><li>Liaise with legal teams, insurers, corporate functions and external stakeholders where required.</li><li>Take meeting minutes and maintain accurate records.</li><li>Support continuous improvement initiatives and special projects.</li></ul><h2>About You</h2>To be successful in this role, you'll have:<ul><li>Previous experience as a Personal Assistant, Executive Assistant or senior administrative professional.</li><li>Experience supporting senior leaders within a complex business environment.</li><li>Excellent organisational, planning and prioritisation skills.</li><li>Strong communication and interpersonal abilities.</li><li>Exceptional attention to detail.</li><li>Experience coordinating complex travel arrangements.</li><li>Financial administration experience, including expenses and invoice processing.</li><li>Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.</li><li>The ability to work independently and manage multiple priorities simultaneously.</li><li>High levels of integrity, discretion and professionalism when handling confidential information.</li></ul><h3>Desirable Skills & Experience</h3><ul><li>Business Studies Diploma, PA Qualification or equivalent Level 3 qualification.</li><li>Experience working within a large multinational organisation.</li><li>SAP knowledge or experience.</li><li>Corporate governance administration experience.</li><li>Minute-taking experience.</li></ul><h2>The Ideal Candidate</h2>We're looking for someone who is:<ul><li>Professional, proactive and highly dependable.</li><li>Confident working with senior stakeholders.</li><li>Emotionally intelligent with excellent relationship-building skills.</li><li>Adaptable and resilient in a fast-paced environment.</li><li>Able to remain calm under pressure and meet tight deadlines.</li><li>Committed to delivering a first-class support service.</li></ul><h2>Benefits</h2><ul><li>Salary up to £35,000</li><li>Company pension scheme</li><li>Life insurance</li><li>Cycle to Work scheme</li><li>Free on-site parking</li><li>On-site gym</li><li>Free flu vaccinations</li><li>Sick pay</li><li>Bereavement leave</li></ul><h2>Location & Working Pattern</h2>This role is based in Swansea (SA6) and is office-based. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuNTE2OTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-18T16:29:18Z

Finance Assistant - Grants

Cardiff, Cardiff
remote
Permanent
27000 - 31000 GBP / Yearly
Robert Half Talent Solutions are seeking a Finance Assistant - Grants to support the administration of benefits for this third sector organ· The Finance Assistant - Grants will have responsibility for:· Reconciliation of Housing Benefit reserves · Be the in-house subject matter expert on personal and housing benefits · Primary point of contact to colleagues n for benefits and financial aspects of housing management · Reporting on internal financial audit performance and themes · Assisting with and monitoring personal benefit claims, including liaising with DWP and assisting support & inclusion colleagues · Reconciliation of house bank accounts including reconciliation of the financial records, bank statements and balance sheet control accounts · Petty cash checks, including on-site cash counts · Administration and maintenance of banking arrangements · Attend bank branches as required · Processing, reviewing and authorising purchase ledger payment runs (up to £30k) and ad hoc payments · Process journals and input financial transactions into financial software · Support the Head of Finance with the timely and accurate completion of month end, prioritising workload as required · Compile data and assist with key performance indicators reporting and assist Head of Finance in budget reviews with budget holdersOn offer: A salary of to £30,000 plus £1K car allowance and pension. Hybrid working - can be based in either the Cardiff or Swansea sites with weekly expensed UK travel. You must be able to drive and have your own car. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjg1MDUwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-07-28T15:03:55Z

Management Accountant

Ebbw Vale, Blaenau Gwent
remote
Permanent
40000 - 55000 GBP / Yearly
Robert Half Talent Solutions are seeking a Management Accountant of a successful manufacturing organisation based in Ebbw Vale.Job Title: Management AccountantSalary: £40,000 - £55,000 per annumLocation: Ebbw ValeContract Type: Permanent, 37 hours per week (Early finish every Friday)About the BusinessWe are an exceptionally stable and globally backed manufacturing business. Due to our continued success and sustained operations in the UK, we are looking for a hands-on Management Accountant to join our team. We offer a supportive environment with excellent long-term progression routes for the right finance professional.Role OverviewReporting into local and international management, you will own the full accounting cycle from daily transactional activities through to monthly and yearly reporting. A critical focus of this role is the management of transfer pricing.Key ResponsibilitiesCore Accounting & Month-End<ul><li>Sales Ledger: Raise sales invoices, prepare weekly sales reports, reconcile accounts receivable balances, and liaise with customers.</li><li>Month-End Reporting: Complete comprehensive month-end processes including Sales, Cost of Sales (COS), cost analysis, and balance sheet reconciliations.</li><li>Banking: Manage daily banking and cash postings, and raise payments as required.</li><li>Journals: Process accruals, prepayments, inter-company interest calculations, and foreign exchange analysis.</li></ul>Costing, Stock & Analysis<ul><li>Transfer Prices: Manage the updating, analysis, and distribution of transfer pricing (a highly critical component of this role).</li><li>Stock Management: Prepare and analyse stocktakes and analyse stock obsolescence to propose financial actions.</li><li>Variance Analysis: Analyse and investigate Purchase Price Variances</li><li>Fixed Assets: Maintain and update the fixed asset register and related activities.</li><li>Perform ad-hoc financial tasks and analysis to support the management team. [1, 2]</li></ul>Audit & Compliance<ul><li>Assist with full financial year-end tasks, liaise with external auditors, and support the preparation of UK Statutory Accounts.</li><li>Support compliance and support internal audits</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjczMDIwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-07-23T14:26:57Z

Financial Controller

Bristol, Bristol
remote
Permanent
75000 - 85000 GBP / Yearly
Robert Half Finance and Accounting are currently looking to recruit a Financial Controller to join an exciting Engineering company experiencing huge growth based in Avonmouth. For the right person the client is offering a very competitive:£75,000 - £85,000 plus 15% bonus, hybrid working and wider benefits package Role responsibilities will include but not limited to: <ul><li>Prepare and publish timely monthly financial statements including a robust forecast, reporting all variances against budget</li><li>Ensure a full and complete balance sheet review is carried out monthly</li><li>Monitor and report finance departmental KPIs, ensuring corrective actions are implemented where performance falls below target</li><li>Manage and develop the finance team</li><li>Promote a high-performance, accountable, and collaborative finance culture</li><li>Manage all accounting operations including AR, AP and GL whilst maintaining ownership of ERP and associated finance systems</li><li>Drive process standardisation, automation and continuous improvement initiatives that enhance scalability, reporting capability and financial controls</li><li>Preparation of monthly management and annual accounts, ensuring any bank reporting and HMRC submission requirements are adhered to</li><li>Lead the annual budgeting process and periodic reforecasting</li><li>Ensure forecasts are robust, data-driven, and aligned to operational activity</li><li>Coordinate and direct the annual audit process within the business</li><li>Provide financial insight, challenge and support to business unit leaders and project teams</li><li>Translate financial information into clear commercial recommendations, supporting decision-making, margin improvement, cost control and strategic growth initiatives</li><li>Ensure robust project accounting, forecasting, revenue recognition and margin reporting across all projects</li></ul> Person specification:<ul><li>Qualified (ACA/ACCA/CIMA)</li><li>Strong technical accounting experience with familiarity around IFRS</li><li>Currently operating at a Financial Controller or Senior Finance Manager level with line management responsibility</li><li>Demonstrable experience with process and systems improvements</li><li>Excellent communicator across all levels of a business</li></ul> £75,000 - £85,000 plus 15% bonus, hybrid working and wider benefits packageRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/VG9tLk1vcmdhbi42MzU1My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-07-09T20:35:05Z