<h1>Accounts Payable & Expenses Administrator</h1><p>Location: Datchet, near Slough</p><p>Contract: Interim - 3 months initially</p><p>Working pattern: 5 days per week, office-based</p><p>Pay rate: £15-£18 per hour + holiday pay, depending on experience</p><p>Start date: Immediate start required</p><h2>The Opportunity</h2><p>We are currently recruiting for an experienced Accounts Payable & Expenses Administrator to join a busy finance team based in Datchet on an initial 3-month interim contract.</p><p>The role will initially focus on supporting the expenses function, helping to clear a backlog and ensure expenses are processed accurately and efficiently. Once this has been brought under control, the successful candidate will move across to support the wider Accounts Payable team.</p><p>This is a great opportunity for someone who is immediately available, enjoys working in a fast-paced finance environment and is happy to get stuck into a varied, hands-on role. You need to have Good Excel skills and knowledge</p><h2>Key Responsibilities</h2><ul><li><p>Process and review employee expenses, ensuring accuracy and compliance with company policies.</p><br><br></li><li><p>Support the team in clearing an existing backlog of expense claims.</p><br><br></li><li><p>Investigate discrepancies and resolve expense-related queries.</p><br><br></li><li><p>Ensure expenses are correctly coded and supported by the relevant documentation.</p><br><br></li><li><p>Provide general administrative support to the finance team as required.</p><br><br></li><li><p>Support the Accounts Payable function, including processing supplier invoices and maintaining accurate records.</p><br><br></li><li><p>Assist with invoice queries, reconciliations and other AP-related duties.</p><br><br></li><li><p>Work collaboratively with colleagues to ensure finance processes run smoothly and deadlines are met.</p><br><br></li></ul><h2>The Ideal Candidate</h2><ul><li><p>Previous experience in an Accounts Payable, Expenses or Finance Administration role.</p><br><br></li><li><p>Confident processing expenses and handling high volumes of financial transactions.</p><br><br></li><li><p>Strong attention to detail and a methodical approach to work.</p><br><br></li><li><p>Good organisational skills, with the ability to prioritise tasks and work through a backlog.</p><br><br></li><li><p>Comfortable working in a busy team environment and adapting to changing priorities.</p><br><br></li><li><p>Good Excel and general IT skills.</p><br><br></li><li><p>Immediately available and able to commit to an initial 3-month contract.</p><br><br></li><li><p>Able to commute to Datchet and work in the office five days per week.</p><br><br></li></ul><h2>What's on Offer?</h2><ul><li><p>An initial 3-month interim assignment.</p><br><br></li><li><p>£15-£18 per hour, plus holiday pay, depending on experience.</p><br><br></li><li><p>An immediate start.</p><br><br></li><li><p>The opportunity to gain experience across both expenses and Accounts Payable within a busy finance team.</p><br><br></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuMDg3MTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are recruiting a Payroll Manager for a 6 months FTC in Wiltshire</p><p>Key Duties and Responsibilities</p><p>* Manage the full monthly payroll cycle for all staff groups</p><p>* Prepare, verify and process all payroll changes including starters, leavers, contractual variations, overtime, allowances and statutory payments.</p><p>* Ensure RTI submissions, statutory deductions, PAYE, National Insurance, Apprenticeship Levy and all HMRC requirements are completed accurately and on time.</p><p>* Reconcile monthly payroll reports and control accounts, investigate discrepancies and ensure corrective actions are taken.</p><p>* Produce monthly and annual payroll journals for upload to the Finance system.</p><p>* Develop and maintain robust internal controls to ensure payroll integrity and audit readiness</p><p>* Maintain secure and accurate payroll records in accordance with GDPR.</p><p>* Provide support for annual statutory audit Pensions Administration</p><p>* Administer all pension schemes</p><p>* Ensure accurate contribution calculations, monthly returns and statutory submissions.</p><p>* Manage auto-enrolment processes and re-enrolment cycles in line with legislation.</p><p>* Prepare annual pension audit data, respond to auditor queries and ensure compliance with scheme rules.</p><p>* Provide guidance to employees on pension processes (not formal financial advice).</p><p>Compliance & Reporting</p><p>* Ensure all payroll and pensions processes comply with employment law, HMRC regulations</p><p>* Prepare year-end reports including P60s, P11Ds,</p><p>* Support the development and upkeep of payroll and pensions policies and guidance, ensuring best practice and continuous improvement.</p><p>* Lead a review and redesign of payroll workflows to eliminate manual steps and improve efficiency</p><p>* Assist with system changes, upgrades, or implementation of new payroll or HRIS solutions where required.</p><p>* Develop and maintain efficient workflows, checklists and controls to ensure robust payroll governance.</p><p>* Collaborate with HR, Finance and IT to optimise data flows and system integration Stakeholder Support</p><p>* Act as the primary point of contact for payroll and pensions queries from staff.</p><p>* Work collaboratively with HR, Finance, IT and departmental managers to support payroll-related activity. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGF2aWQuQmVsc2hlci4zNzA2OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h1>Finance Business Partner</h1><p><strong>Location:</strong> Beaconsfield<br /><strong>Salary:</strong> Up to £65,000 (12 month Fixed Term Contract)<br /><strong>Working pattern:</strong> Full-time, hybrid</p><h2>About the Role</h2><p>An opportunity has arisen for a Finance Business Partner to join a busy finance function, supporting teams across the organisation with financial analysis, budgeting, forecasting and commercial decision-making.</p><p>This role would suit a qualified finance professional looking to develop their business partnering experience, build strong stakeholder relationships and provide meaningful financial insight to support business performance.</p><p>Working closely with colleagues across Finance and operational teams, you will help improve financial visibility, challenge assumptions and identify opportunities to manage costs, improve efficiency and support investment decisions.</p><h2>Key Responsibilities</h2><ul><li><p>Support the budgeting, forecasting and financial planning process.</p></li><li><p>Analyse financial performance against budget, identifying trends, risks and opportunities.</p></li><li><p>Prepare monthly management reporting, financial commentary and performance updates.</p></li><li><p>Work with stakeholders across the business to understand financial performance and cost drivers.</p></li><li><p>Assist with business cases, investment appraisals and financial modelling.</p></li><li><p>Support the monitoring of expenditure, overheads and capital investment.</p></li><li><p>Provide financial analysis to support operational and strategic decision-making.</p></li><li><p>Identify opportunities to improve financial processes, reporting and controls.</p></li><li><p>Work collaboratively with colleagues across Finance to ensure accurate and consistent reporting.</p></li><li><p>Build effective relationships with non-finance stakeholders, helping them understand financial results and make informed decisions.</p></li></ul><h2>About You</h2><p>You will be a commercially minded finance professional with strong analytical skills and the confidence to engage with stakeholders across different areas of a business.</p><p>You will ideally have:</p><ul><li><p>Experience in a Finance Business Partner, Management Accountant, FP&A or similar finance role.</p></li><li><p>Experience supporting budgeting, forecasting and month-end reporting.</p></li><li><p>Strong Excel skills and the ability to analyse and interpret financial data.</p></li><li><p>The ability to explain financial information clearly to non-finance stakeholders.</p></li><li><p>Good commercial awareness and an interest in understanding business performance.</p></li><li><p>Strong communication, organisation and problem-solving skills.</p></li><li><p>A proactive approach, with the confidence to question assumptions and suggest improvements.</p></li><li><p>Experience working with P&L reporting, cost analysis and financial controls.</p></li></ul><p>ACA, ACCA or CIMA qualification is desirable.</p><h2>What's on Offer?</h2><ul><li><p>Salary of up to £65,000.</p></li><li><p>Hybrid working.</p></li><li><p>The opportunity to develop your finance business partnering and commercial finance experience.</p></li><li><p>Exposure to a broad range of stakeholders and business activities.</p></li><li><p>The opportunity to contribute to financial planning, performance improvement and decision-making.</p></li></ul><p>If you are looking to take the next step in your finance career and develop your commercial business partnering skills, we would welcome your application.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/THVrZS5FZGdlY29tYmUuMDc0NDQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p class="isSelectedEnd">Robert Half are delighted to be supporting a well-established and growing UK financial services business in the appointment of a Debt Recovery Specialist.</p><p class="isSelectedEnd">This is an excellent opportunity for an experienced recoveries or collections professional to take ownership of a varied portfolio of delinquent, defaulted and impaired lending accounts, working across personal, commercial and asset finance.</p><p class="isSelectedEnd">You'll be joining a supportive and collaborative team where you'll have the opportunity to manage more complex cases and develop your experience across the full recovery lifecycle.</p><h2>The Role</h2><p class="isSelectedEnd">As a Debt Recovery Specialist, you'll be responsible for progressing accounts through the recovery process, using sound judgement to determine the most appropriate strategy for each individual case.</p><p class="isSelectedEnd">You'll combine commercial awareness, negotiation skills and customer care to maximise recoveries, minimise losses and achieve fair outcomes.</p><p class="isSelectedEnd">Your responsibilities will include:</p><ul data-spread="false"><li>Managing and progressing delinquent and defaulted accounts.</li><li>Contacting customers via telephone, email, letter, SMS and other approved channels.</li><li>Assessing individual circumstances and determining appropriate recovery strategies.</li><li>Negotiating repayment arrangements, settlements and sustainable resolutions.</li><li>Identifying vulnerable customers and applying appropriate forbearance.</li><li>Supporting asset recovery, repossessions and enforcement activity.</li><li>Working closely with solicitors, insolvency practitioners, recovery agents, valuers and auction houses.</li><li>Supporting litigation and insolvency cases, including bankruptcies, IVAs, administrations and liquidations.</li><li>Maintaining accurate case records and ensuring all activity is fully documented.</li><li>Producing portfolio and management information.</li><li>Identifying risks, trends and opportunities to improve recovery performance.</li><li>Ensuring all activity complies with legal, regulatory and company requirements.</li></ul><h2>About You</h2><p class="isSelectedEnd">We're looking for someone who is professional, resilient, commercially aware and customer focused, with the confidence to have challenging conversations and make sound decisions.</p><p class="isSelectedEnd">You'll ideally have experience in:</p><ul data-spread="false"><li>Debt recoveries</li><li>Collections</li><li>Debt resolution</li><li>Credit control</li><li>Financial services</li><li>Customer service within a regulated environment</li></ul><p class="isSelectedEnd">Experience of defaulted lending, commercial debt, asset finance, enforcement or insolvency would be particularly advantageous.</p><p class="isSelectedEnd">You'll also bring:</p><ul data-spread="false"><li>Excellent communication and negotiation skills.</li><li>Confidence handling difficult or sensitive conversations.</li><li>Strong judgement and problem-solving ability.</li><li>Excellent organisation and the ability to prioritise a varied caseload.</li><li>Strong IT and systems capability.</li><li>Excellent attention to detail and record-keeping skills.</li><li>A genuine understanding of treating customers fairly and achieving positive outcomes.</li></ul><h2>What's on Offer?</h2><ul data-spread="false"><li>Salary of £35,000 - £40,000 (DOE).</li><li>Discretionary bonus scheme.</li><li>Monday to Friday, 9:00am - 5:00pm, 35 hours per week.</li><li>25 days' annual leave plus bank holidays.</li><li>4x annual salary death in service.</li><li>4% employer pension contribution / 5% employee.</li><li>Employee Assistance Programme.</li><li>Wellbeing and social events.</li><li>Supportive and collaborative working environment.</li><li>Genuine opportunities for career development within a growing financial services organisation.</li></ul><p>If you're an experienced collections or recoveries professional looking for a role offering greater responsibility, variety and exposure to complex recovery cases, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cnlhbi50dWNrZXIuOTcxMTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are recruiting for a Management Accountant for a Havant based business on a temporary basis.</p><p>This role would ideally be office-based.</p><p> </p><p>This role may be either full-time or part-time, office based.</p><p>We can be flexible regarding hours, although the individual will need to spend time in the office to support system processes and knowledge transfer.</p><p>To strengthen month-end, statutory and compliance accounting processes, ensuring that financial reporting, reconciliations and regulatory returns are completed accurately and on time.</p><ul><li>Support and deliver month-end close processes and reporting timetables.</li><li>Complete monthly balance sheet reconciliations.</li><li>Record and reconcile daily income and deferred income balances.</li><li>Prepare and submit VAT returns, including Capital Goods Scheme (CGS) tracking and adjustments, and review VAT journals.</li><li>Reconcile the fixed asset register to the balance sheet.</li><li>Prepare customer invoices and support credit control processes where required.</li></ul><p>Work collaboratively with the finance team, senior leadership team and other departments across the organisation</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGF2aWQuQmVsc2hlci4zODU1NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h3 class="isSelectedEnd"><strong>Credit Controller - Temporary</strong></h3><p class="isSelectedEnd"><strong>Location:</strong> Radley (Hybrid)<br /><strong>Salary:</strong> £35,000 equivalent<br /><strong>Duration:</strong> 2-month contract - potential to be extended<br /><strong>Start date:</strong> 12th October<br /><strong>Hours:</strong> Part-time hours would be considered if required</p><p class="isSelectedEnd">Robert Half Ltd are working with an established organisation based in Radley that are looking for a Credit Controller to join them on a temporary basis. </p><p class="isSelectedEnd"><strong>The role will involve:</strong></p><ul data-spread="false"><li>Monitoring outstanding balances and following up overdue payments</li><li>Managing repayment plans </li><li>Supporting the fees team with termly billing</li><li>Initiating formal debt recovery where required</li><li>Liaising with debt collection agencies when necessary</li></ul><p> </p><p class="isSelectedEnd"><strong>We're looking for someone with:</strong></p><ul data-spread="false"><li>Strong Excel skills </li><li>Excellent communication and written skills</li><li>Strong organisation and attention to detail</li><li>A proactive, hands-on attitude</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuMDI1MzcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>📢 <strong>We're Hiring: Finance Assistant & Payroll Lead</strong></p><p>📍 <strong>Camberley, Surrey</strong> | 💷 <strong>£35,000</strong> | 📅 <strong>12-Month Fixed-Term Contract</strong></p><p>I'm currently recruiting for a fantastic opportunity to join a highly respected and established services business with an outstanding reputation for quality, service and attention to detail.</p><p>This varied role combines <strong>hands-on finance responsibilities with full ownership of monthly payroll for approximately 200 employees</strong>, offering an excellent opportunity for someone who enjoys a broad finance role with real responsibility.</p><p><strong>Key Responsibilities:</strong><br />✅ Managing monthly payroll, including hourly-paid and salaried employees<br />✅ Processing sales invoices, accounts payable and supplier payments<br />✅ Managing credit control, cash allocation and bank reconciliations<br />✅ Investigating and resolving payroll and finance queries<br />✅ Supporting month-end, balance sheet reconciliations and reporting<br />✅ Ensuring accurate HMRC submissions and payroll records</p><p><strong>What we're looking for:</strong></p><ul><li><p>2-5 years' experience across finance and payroll</p></li><li><p>Strong Excel skills and excellent attention to detail</p></li><li><p>A proactive approach to investigating and resolving issues</p></li><li><p>AAT qualification desirable</p></li><li><p>Someone organised, discreet and comfortable working as part of a close-knit finance team</p></li></ul><p><strong>What's on offer?</strong><br />✨ £35,000 salary<br />✨ 12-month fixed-term contract<br />✨ Hybrid working - 4 days in the office and 1 day from home<br />✨ Discretionary performance-related bonus of up to 10%<br />✨ Private medical insurance and pension<br />✨ 21 days' holiday, including an extra day for your birthday<br />✨ Wellbeing support and regular team events</p><p>If you're an experienced finance and payroll professional looking for a varied role with genuine ownership and responsibility, I'd love to hear from you.</p><p>📩 <strong>Interested?</strong> Please get in touch or send me a direct message to find out more.</p><p>#FinanceJobs #PayrollJobs #FinanceAssistant #Payroll #CamberleyJobs #SurreyJobs #FixedTermContract</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy45NTQ1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p></p><h3>Interim Debt Recovery Specialist</h3><p><strong>Location:</strong> Basingstoke (Office-Based)<br /> <strong>Contract:</strong> Interim Contract | Initial 3-Month Assignment<br /> <strong>Start Date:</strong> Immediate / Short Notice Preferred</p><br><br>The Opportunity<br><br><p>We are supporting a well-established organisation seeking an experienced <strong>Debt Recovery Specialist</strong> to join the business on an initial 3-month interim basis. This role will focus on managing a portfolio of overdue and defaulted accounts, delivering effective recovery solutions while maintaining a customer-focused approach.</p><p>This is an excellent opportunity for a hands-on collections or recovery professional who can quickly integrate into a busy team and make an immediate impact.</p><br><br>Key Responsibilities<br><br><ul><li>Manage a portfolio of overdue, delinquent and defaulted accounts.</li><li>Proactively contact customers to discuss outstanding balances and agree appropriate repayment solutions.</li><li>Negotiate payment plans, settlements and recovery strategies.</li><li>Assess individual customer circumstances and determine the most appropriate course of action.</li><li>Work closely with internal stakeholders and external third parties to progress recovery activities.</li><li>Support litigation, insolvency and other complex recovery processes where required.</li><li>Maintain accurate and detailed records of all customer interactions and case activity.</li><li>Ensure all activity is conducted in line with relevant regulatory and compliance requirements.</li><li>Identify opportunities to improve recovery processes and operational efficiency.</li></ul><br><br>About You<br><br><ul><li>Previous experience within debt recovery, collections, credit control or arrears management.</li><li>Strong negotiation and communication skills.</li><li>Ability to manage challenging conversations professionally and effectively.</li><li>Excellent attention to detail and organisational skills.</li><li>Comfortable working in a fast-paced environment and managing a varied caseload.</li><li>Strong IT and systems skills.</li><li>Experience within a regulated financial services environment is advantageous but not essential.</li></ul><br><br>What's on Offer<br><br><ul><li>Initial 3-month interim assignment with potential for extension.</li><li>Immediate start available.</li><li>Opportunity to join a collaborative and supportive team.</li><li>Varied workload with autonomy and responsibility from day one.</li><li>Basingstoke-based office location.</li></ul><p><strong>Suitable for candidates from debt recovery, collections, arrears management, financial services collections, commercial recoveries or credit control backgrounds.</strong></p><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuNzA4NjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Temporary Accountant Role </strong></p><ul><li><strong>Location:</strong> Abingdon (hybrid)</li><li><strong>Duration:</strong> 6 - 8 weeks</li><li><strong>Rate:</strong> £50,000 (hourly equivalent)</li><li><strong>Start date:</strong> Monday 12th October</li></ul><p> </p><p> </p><p><strong>The role will involve:</strong></p><ul><li>Overseeing and supporting the Accounts Payable team</li><li>Handling and resolving complex supplier and payment queries</li><li>Managing payment runs and ensuring they are completed accurately and on time</li><li>Supporting with management accounts and wider month-end activities</li></ul><p><strong> </strong></p><p><strong>What they're looking for: </strong></p><ul><li>Previous experience producing management accounts</li><li>Comfortable managing a small team</li><li>Happy to be hands on with Accounts Payable</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuNDY1NzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h1>Customer Service Specialist</h1><p><strong>Location:</strong> Bracknell, Berkshire<br /><strong>Salary:</strong> £28,000 - £35,000 per annum<br /><strong>Working Pattern:</strong> Full-time, office-based<br /><strong>Experience:</strong> Minimum 2 years' relevant experience</p><h3>The Opportunity</h3><p>We are recruiting for a Customer Service Specialist to join a growing international business operating within the mobile technology and consumer electronics sector.</p><p>The business specialises in the distribution of pre-owned and refurbished mobile devices, working with leading consumer technology brands and retailers to deliver a range of customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales.</p><p>This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region.</p><p>You will be responsible for delivering an excellent customer experience across telephone, email and live chat, handling enquiries, resolving complaints and managing queries relating to orders, trade-ins, payments, returns and warranties.</p><h3>Key Responsibilities</h3><ul><li><p>Provide customer support via telephone, email and live chat across multiple customer programmes.</p></li><li><p>Handle enquiries relating to mobile device trade-ins, buy-backs, refurbished device sales and associated services.</p></li><li><p>Support customers throughout the trade-in process, including submissions, device receipt, inspections and valuations.</p></li><li><p>Respond to queries regarding orders, payments, refunds, credits and payment status.</p></li><li><p>Manage returns, replacements and warranty claims, ensuring cases are resolved efficiently.</p></li><li><p>Take ownership of customer complaints, providing timely resolutions and escalating more complex issues where necessary.</p></li><li><p>Work towards customer service KPIs, including service levels, response times and first-contact resolution.</p></li><li><p>Accurately record customer interactions, enquiries and outcomes within the relevant ticketing systems.</p></li><li><p>Liaise with internal departments, including logistics, quality control and finance, to resolve outstanding customer queries.</p></li><li><p>Follow established procedures and ensure compliance with data protection requirements, including UK GDPR.</p></li><li><p>Identify recurring customer issues and recommend improvements to processes and service delivery.</p></li></ul><h3>About You</h3><p>To be successful in this role, you will ideally have:</p><ul><li><p>At least 2 years' experience within a customer service or contact-centre environment.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Experience handling customer enquiries across telephone, email and live chat.</p></li><li><p>A strong understanding of customer service KPIs and working towards performance targets.</p></li><li><p>Experience using ticketing systems or customer relationship management (CRM) software.</p></li><li><p>The ability to manage multiple enquiries and processes simultaneously.</p></li><li><p>A calm, professional and empathetic approach when dealing with customer complaints.</p></li><li><p>Strong attention to detail and the ability to accurately maintain customer records.</p></li><li><p>A good understanding of data protection and customer confidentiality.</p></li><li><p>Basic knowledge of mobile devices and common smartphone queries.</p></li><li><p>Flexibility to work shifts, including occasional weekends and bank holidays on a rota basis.</p></li></ul><h3>Desirable Experience</h3><ul><li><p>Experience within the mobile phone, telecommunications, electronics or e-commerce sectors.</p></li><li><p>Previous exposure to device trade-in, buy-back, warranty or refurbished technology programmes.</p></li><li><p>Experience supporting multiple brands or customer programmes within an outsourced or BPO environment.</p></li><li><p>Additional European language skills, such as French, German, Spanish or Italian.</p></li><li><p>Knowledge of the Consumer Rights Act 2015.</p></li></ul><h3>The Company</h3><p>You will be joining an established international business operating within the global mobile technology and refurbished device market.</p><p>With operations across the UK, Europe, the Americas and Asia-Pacific, the organisation works with major technology manufacturers, retailers and commercial partners to extend the lifecycle of mobile devices and support the growing secondary technology market.</p><p>The business has an entrepreneurial culture, placing real emphasis on teamwork, flexibility, accountability and continuous improvement. As its customer programmes continue to expand, this is an exciting opportunity to become part of a growing operation.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44Nzg4MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h1>Payroll & Benefits Specialist</h1>3-month interim contract<br><p>Location: Heathrow - 3 days in the office, with the remaining 2 days working from home<br />Rate: £20-£23 per hour + holiday pay<br />Start date: 16th November 2026<br />Duration: 3 months</p><h2>The Opportunity</h2><p>We are currently recruiting for a Payroll & Benefits Specialist to join a busy HR team on an initial 3-month interim contract.</p><p>This is a standalone position supporting payroll and benefits administration across the UK and Ireland, covering approximately 2,000 employees across multiple business entities.</p><p>Working closely with internal HR and Finance teams, as well as external payroll providers, you will be responsible for coordinating payroll information, ensuring data is accurate and compliant, and supporting the effective administration of employee benefits.</p><p>This is an excellent opportunity for an experienced payroll professional who is comfortable working independently and managing multiple payrolls within a complex, multi-entity environment.</p><h2>Key Responsibilities</h2><ul><li><p>Manage and coordinate payroll activities across multiple UK and Ireland entities.</p><br><br></li><li><p>Prepare, validate and reconcile monthly payroll data.</p><br><br></li><li><p>Liaise with external payroll providers and internal stakeholders to ensure payroll information is submitted accurately and on time.</p><br><br></li><li><p>Review and validate payroll outputs, identifying and resolving discrepancies.</p><br><br></li><li><p>Manage payroll changes and maintain accurate employee records and audit trails.</p><br><br></li><li><p>Support year-end payroll activities and statutory reporting requirements.</p><br><br></li><li><p>Oversee pension submissions and support auto-enrolment requirements.</p><br><br></li><li><p>Administer a broad range of employee benefits, including private medical insurance, pension schemes, salary sacrifice vehicle schemes and cycle-to-work schemes.</p><br><br></li><li><p>Manage relationships with external benefits and pension providers.</p><br><br></li><li><p>Support employee and manager queries relating to payroll and benefits.</p><br><br></li><li><p>Ensure payroll and benefits processes remain compliant with relevant legislation and statutory requirements.</p><br><br></li><li><p>Identify opportunities to improve processes, reporting and data accuracy.</p><br><br></li></ul><h2>Skills & Experience Required</h2><ul><li><p>Significant payroll administration experience within a multi-entity environment.</p><br><br></li><li><p>Experience managing multiple payrolls simultaneously.</p><br><br></li><li><p>Strong knowledge of UK and Ireland payroll legislation and statutory requirements.</p><br><br></li><li><p>Previous experience administering employee benefits.</p><br><br></li><li><p>Experience working with external payroll providers.</p><br><br></li><li><p>Good understanding of pension administration and auto-enrolment.</p><br><br></li><li><p>Advanced Excel skills and strong systems knowledge.</p><br><br></li><li><p>Experience using ADP, ideally including iHCM.</p><br><br></li><li><p>Excellent attention to detail and strong numerical ability.</p><br><br></li><li><p>Strong organisational skills and the ability to manage multiple deadlines.</p><br><br></li><li><p>Confident working autonomously within a standalone role.</p><br><br></li></ul><p>Desirable:</p><ul><li><p>Experience within a multinational organisation.</p><br><br></li><li><p>CIPP qualification or similar payroll accreditation. (not essential). </p><br><br></li></ul><h2>Working Arrangements</h2><ul><li><p>Heathrow-based office.</p><br><br></li><li><p>3 days per week in the office and 2 days working from home.</p><br><br></li><li><p>Initial 3-month contract.</p><br><br></li><li><p>Starting 16th November 2026.</p><br><br></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuMzMyMDMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">