Crm Manager Jobs in Southampton, Southampton

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Business Development Manager

Westbury, Wiltshire
remote
Permanent
50000 - 51000 GBP / Yearly
Business Development Manager Robert Half is exclusively partnering with T-Shirt & Sons on this newly created role, reporting to the Commercial Director.Salary: Circa £50,000 base + bonus, DOE Contract Type: Full Time, Permanent Location: Preferably local (South West based), howremote working consideredCompany Overview T-Shirt & Sons produce quality printed clothing and accessories for high-profile clients across the globe within the retail, art, music and charity sectors. As the largest Direct-to-Garment printer in Europe, they are wholly owned by Polyconcept, the world's largest promotional product supplier. Principal offices are based in Westbury, Wiltshire, with additional manufacturing at the Polyconcept site in Poland.The Opportunity This is a brand-new role for T-Shirt & Sons, created to capitalise on a clear growth opportunity within the education sector. As the first person in this post, you'll have genuine scope to shape the role, build the pipeline from the ground up and make it your own.You'll take the lead on generating new business and developing relationships across schools, universities and school travel companies, promoting customised products including leavers hoodies, water bottles, clothing and personalised merchandise for school leavers, school trips and university groups.Working closely with the Commercial Director and internal teams, you'll identify opportunities, present solutions via T-shirt & Sons' proprietary education-sector software, prepare quotations, and convert opportunities into sales while delivering an excellent customer experience throughout.Main Purpose of the Role<ul><li> Develop strong working relationships with schools, universities and educational organisations, maximising sales and engagement * Understand customer requirements, budgets, deadlines and personalisation needs, recommending suitable products and solutions * Develop new business opportunities, onboard new customers and manage accounts from initial enquiry through to successful order completion * Collaborate closely with internal departments to ensure products and services are delivered accurately and on time</li></ul>Key Responsibilities * Contact and visit schools to promote the company's range of customised leavers and trip products * Generate and develop new business across schools, universities and school travel companies * Build relationships with teachers, school administrators, PTA members and trip organisers * Identify customer requirements, budgets, deadlines and personalisation needs * Present products clearly and professionally, including design, pricing and ordering options * Prepare quotations, follow up leads and close sales opportunities * Manage customer accounts from enquiry through to order completion * Provide creative solutions and recommendations based on customer needs * Arrange presentations and meetings to support business development * Work collaboratively with internal teams to ensure products continue to meet customer needs * Represent the business at industry events, exhibitions and trade shows where required * Maintain accurate sales records and meet or exceed sales targets * Manage time, workload and business development activities effectively to achieve objectivesPerson Specification<ul><li> Experienced field sales or business development professional * Confident communicating with businesses, organisations and key decision makers * Highly organised, self-motivated and target focused * Skilled at building strong, lasting customer relationships * An effective negotiator and presenter with excellent communication skills * Commercially minded with a proactive approach to growth opportunities * Able to work independently and manage multiple priorities * Detail-oriented when managing personalised products, artwork requirements, names, sizes and delivery deadlines * A collaborative team player who works effectively across departments</li></ul>Knowledge & Experience Essential * Proven field sales experience * Strong track record of generating leads and closing sales * Minimum 5 years' experience in Sales and/or Business Development * Excellent relationship building, negotiation and presentation skills * Understanding of the complexities involved in selling customised products * Full UK Driving LicenceDesirable * Experience selling to schools, universities, groups, clubs or organisations * Experience within customised merchandise, promotional products, clothing or branded products Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuNDY3NjYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-01T09:53:54Z

Italian Credit Control Clerk

Swindon, Wiltshire
remote
Permanent
30000 - 35000 GBP / Yearly
Robert Half are recruiting an Italian or French speaking Accounts Receivable Clerk on a permanent basis in Swindon. You will take ownership of the receivables for two Italian sites, supporting the business in collecting cash, managing risk and keeping customer relationships strong. This is a great opportunity for a language-skilled finance professional to build a career within an international, multi-functional finance team. ResponsibilitiesThe Accounts Receivable Clerk will be responsible for a range of duties including but not limited to:<ul><li>Taking ownership of two Italian sites and their AR ledgers</li><li>Managing the collection of country receivables</li><li>Setting up new customers</li><li>Assessing and managing risk on credit lines</li><li>Holding debtor ageing meetings with local customer service teams, sales and finance controllers, discussing customer status and helping where needed</li><li>Reporting weekly debtor data, including actual and projected bad debt</li><li>Managing month-end close and completing reconciliations between Accounts Receivable and the General Ledger</li><li>Completing weekly GL uploads</li><li>Partnering with other functions across the European SSC</li></ul> Key Requirements:<ul><li>Fluent Italian or French language skills.</li><li>Previous experience in a Finance or Accounts Receivable or Credit Control role, preferably within an international company.</li><li>Strong communication and customer relationship management skills.</li><li>Proven ability to manage collections, resolve account queries and reduce overdue debt.</li><li>Strong Excel knowledge and skills.</li><li>Experience in a shared service or multinational environment is beneficial.</li></ul> Benefits:<ul><li>£30,000 - £35,000 base salary.</li><li>Office based during the initial training period</li><li>Following successful completion of training, hybrid working of 3 days in the office and 2 days from home</li><li>28 days annual leave + bank holidays.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y2hhcmxvdHRlLmNsZW1lbnRzLjU3ODU2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-10-21T16:22:06Z

Customer Service Assistant

Bracknell, Berkshire
remote
Permanent
30000 - 35000 GBP / Yearly
<h1>Customer Service Specialist</h1>Location: Bracknell, Berkshire Salary: £28,000 - £35,000 per annum Working Pattern: Full-time, office-based Experience: Minimum 2 years' relevant experience<h3>The Opportunity</h3>We are recruiting for a Customer Service Specialist to join a growing international business operating within the mobile technology and consumer electronics sector.The business specialises in the distribution of pre-owned and refurbished mobile devices, working with leading consumer technology brands and retailers to deliver a range of customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales.This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region.You will be responsible for delivering an excellent customer experience across telephone, email and live chat, handling enquiries, resolving complaints and managing queries relating to orders, trade-ins, payments, returns and warranties.<h3>Key Responsibilities</h3><ul><li>Provide customer support via telephone, email and live chat across multiple customer programmes.</li><li>Handle enquiries relating to mobile device trade-ins, buy-backs, refurbished device sales and associated services.</li><li>Support customers throughout the trade-in process, including submissions, device receipt, inspections and valuations.</li><li>Respond to queries regarding orders, payments, refunds, credits and payment status.</li><li>Manage returns, replacements and warranty claims, ensuring cases are resolved efficiently.</li><li>Take ownership of customer complaints, providing timely resolutions and escalating more complex issues where necessary.</li><li>Work towards customer service KPIs, including service levels, response times and first-contact resolution.</li><li>Accurately record customer interactions, enquiries and outcomes within the relevant ticketing systems.</li><li>Liaise with internal departments, including logistics, quality control and finance, to resolve outstanding customer queries.</li><li>Follow established procedures and ensure compliance with data protection requirements, including UK GDPR.</li><li>Identify recurring customer issues and recommend improvements to processes and service delivery.</li></ul><h3>About You</h3>To be successful in this role, you will ideally have:<ul><li>At least 2 years' experience within a customer service or contact-centre environment.</li><li>Excellent written and verbal communication skills.</li><li>Experience handling customer enquiries across telephone, email and live chat.</li><li>A strong understanding of customer service KPIs and working towards performance targets.</li><li>Experience using ticketing systems or customer relationship management (CRM) software.</li><li>The ability to manage multiple enquiries and processes simultaneously.</li><li>A calm, professional and empathetic approach when dealing with customer complaints.</li><li>Strong attention to detail and the ability to accurately maintain customer records.</li><li>A good understanding of data protection and customer confidentiality.</li><li>Basic knowledge of mobile devices and common smartphone queries.</li><li>Flexibility to work shifts, including occasional weekends and bank holidays on a rota basis.</li></ul><h3>Desirable Experience</h3><ul><li>Experience within the mobile phone, telecommunications, electronics or e-commerce sectors.</li><li>Previous exposure to device trade-in, buy-back, warranty or refurbished technology programmes.</li><li>Experience supporting multiple brands or customer programmes within an outsourced or BPO environment.</li><li>Additional European language skills, such as French, German, Spanish or Italian.</li><li>Knowledge of the Consumer Rights Act 2015.</li></ul><h3>The Company</h3>You will be joining an established international business operating within the global mobile technology and refurbished device market.With operations across the UK, Europe, the Americas and Asia-Pacific, the organisation works with major technology manufacturers, retailers and commercial partners to extend the lifecycle of mobile devices and support the growing secondary technology market.The business has an entrepreneurial culture, placing real emphasis on teamwork, flexibility, accountability and continuous improvement. As its customer programmes continue to expand, this is an exciting opportunity to become part of a growing operation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44Nzg4MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-11-03T16:57:47Z

3 results for Crm Manager in Southampton, Southampton