5 results for First Line Support in Newbury, West Berkshire

Business Intelligence Manager

Bicester, Oxfordshire
remote
Permanent
45000 - 55000 GBP / Yearly
Robert Half are delighted to be partnering exclusively with Principal Medical Ltd in their search for a Business Intelligence Manager to join their thriving office in Bicester, with a salary range of £45-55k depending on experienceThe Company Principal Medical Ltd (PML) was founded in 2004, as a 'not-for-profit' organisation, by a small group of General Practitioners, with the main aim of ensuring that local NHS healthcare professionals had an opportunity to bid for, and provide, innovative primary care services, at scale, in their local area.In the years since it was formed, the organisation has matured and grown with currently 70% of GP practices in Oxfordshire and 22% of those in Northamptonshire, associated with the Federation. The PML GP Federation is the largest collaborative group of GPs in Oxfordshire and South Northamptonshire, covering a total population of almost 800,000 patients.This is an exciting new role in PML for a Business Intelligence Manager to provide insightful analysis and help PML make well-informed decisions by collating, storing, formatting, and presenting data in a clear and useful way.The RoleThis is a newly created Business Intelligence Manager position and will work closely with stakeholders across the business, providing reports and insights that better support planning, patient care, and use of resources. Responsibilities will include:<ul><li>Managing data including collation and database management, analysis and interpretation</li><li>Performance monitoring and reporting including dashboards and KPIs</li><li>Stakeholder collaboration</li><li>Support for strategic planning and business cases</li><li>Compliance with information governance standards and quality assurance</li><li>People management (managing 1 direct report)</li></ul>About youApplicants for the Business Intelligence Manager role will have:<ul><li>Proven experience gained in a similar business intelligence, data analysis and/or reporting focussed role (healthcare experience considered beneficial but not essential)</li><li>Expertise in BI and data visualisation tools (e.g. Power BI, Tableau or similar) as well as proficiency in Excel and data query tools such as SQL</li><li>Strong understanding of data platforms (cloud/non-cloud), and experience sourcing data from multiple sources</li><li>Exceptional stakeholder management and communication skills, with proven ability to quickly understand business processes</li><li>Preferably have experience of line management</li><li>Flexibility to travel as/when required to other locations locally (access to own car)</li></ul>On offerSalary range of £45-55k depending on experience, plus excellent benefits including hybrid workingPlease note, 3rd party and direct applications will be forwarded to Robert Half.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjE3NDkxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-07-31T12:34:45Z

Part Time HR Administrator

Wiltshire, Wiltshire
remote
Permanent
26000 - 28000 GBP / Yearly
Robert Half LTD are working with a well-established UK manufacturing business in Wiltshire to recruit an experienced HR Administrator on a permanent, part-time basis. This role is office-based across four days per week, with flexibility on start and finish times.The role The HR Administrator will support the HR function by providing efficient and effective administrative services to ensure smooth day-to-day operations. Responsibilities will include maintaining accurate employee records, preparing HR documentation, supporting payroll, and acting as the first point of contact for employee queries.Key responsibilities<ul data-start="804" data-end="1439"><li data-start="804" data-end="883">Maintain and update employee records in line with GDPR and company policies</li><li data-end="950" data-start="884">Prepare contracts, offer letters, and HR-related documentation</li><li data-end="1006" data-start="951">Support payroll by providing accurate employee data</li><li data-end="1099" data-start="1007">Assist with recruitment and onboarding, including coordinating interviews and inductions</li><li data-end="1175" data-start="1100">Provide first-line support for HR queries, escalating where appropriate</li><li data-start="1176" data-end="1248">Monitor absence and sickness records, generating reports as required</li><li data-end="1293" data-start="1249">Update HR systems and assist with audits</li><li data-start="1294" data-end="1394">Support training coordination, employee development activities, and health and safety compliance</li><li data-end="1439" data-start="1395">Contribute to HR policies and procedures</li></ul>The ideal candidate<ul data-start="1467" data-end="1975"><li data-end="1577" data-start="1467">Previous experience in an HR administration role, ideally within a manufacturing or industrial environment</li><li data-end="1701" data-start="1634">Strong organisational skills with excellent attention to detail</li><li data-end="1819" data-start="1702">Effective communication and interpersonal skills, with the ability to handle sensitive information confidentially</li><li data-start="1820" data-end="1889">Proficiency in Microsoft Office and experience using HRIS systems</li><li data-start="1890" data-end="1924">Awareness of GDPR requirements</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjY2MzQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-08-14T13:50:11Z

Junior IT Support

Horsham, West Sussex
remote
Permanent
25000 - 28500 GBP / Yearly
Robert Half is partnering with a UK-based innovation company to recruit a Junior IT Support Engineer for an initial 6-month fixed-term contract.Role:<ul data-start="1527" data-end="2177"><li data-end="1602" data-start="1527">Provide 1st line technical support to staff (in-person, email, or remote)</li><li data-start="1603" data-end="1668">Troubleshoot and resolve hardware, software, and network issues</li><li data-end="1749" data-start="1669">Set up and configure laptops, peripherals, and user accounts for new employees</li><li data-start="1750" data-end="1806">Maintain asset registers and inventory of IT equipment</li><li data-start="1807" data-end="1878">Assist in managing IT ticketing system and ensuring timely resolution</li><li data-start="1879" data-end="1965">Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and collaboration tools</li><li data-start="1966" data-end="2023">Document technical procedures and FAQs for internal use</li><li data-start="2024" data-end="2095">Assist with basic administration of IT systems and security protocols</li><li data-end="2177" data-start="2096">Escalate more complex issues to senior IT staff or external providers as needed</li></ul>Profile: <ul><li data-end="2286" data-start="2216">Strong interest in IT and technology with a desire to learn and grow</li><li data-end="2371" data-start="2287">1 year experience in a similar role (internship, freelance, part-time, or full-time)</li><li data-end="2426" data-start="2372">Familiarity with Windows and macOS operating systems</li><li data-end="2477" data-start="2427">Good understanding of Microsoft 365 applications</li><li data-start="2478" data-end="2528">Excellent communication and interpersonal skills</li><li data-start="2529" data-end="2569">A proactive, solution-oriented mindset</li><li data-end="2646" data-start="2570">Ability to work independently and collaboratively in a dynamic environment</li></ul>Organisation:<ul><li>Initial 6-month fixed-term</li></ul><ul><li>London-based, 5 days per week (on-site)</li></ul><ul><li>£25,000 - £27,500 per annum, dependent on experience</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMzg1NzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-08-04T08:59:15Z

IT Support Engineer

Warminster, Wiltshire
remote
Permanent
28000 - 33000 GBP / Yearly
PRINCIPAL ACCOUNTABILITIES:This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.<ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul>PERSON PROFILE:QUALIFICATIONS, SKILLS AND EXPERIENCE<ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul>QUALITIES AND ATTRIBUTES<ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines </li></ul>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-03T09:36:40Z

Director of Technology (IT)

London, London
remote
Permanent
95000 - 105000 GBP / Yearly
Director, Information Technology - London - £95,000 - £105,000About the RoleThis is an exciting opportunity for a senior IT leader to spearhead digital transformation within a pioneering life sciences organisation. The Director of Information Technology will play a central role in shaping IT strategy, driving digital innovation, and embedding cutting-edge technologies-particularly in AI and automation-to enhance business productivity, resilience, and scalability.Reporting directly to the Chief Financial Officer, you will act as the senior point of contact for all IT and digital initiatives, advising the Executive Team on strategy, cybersecurity, and business continuity while building a robust and forward-looking IT infrastructure.Key ResponsibilitiesIT Strategy & Leadership<ul><li>Develop and deliver IT strategies, policies, and digital transformation initiatives aligned with business goals and regulatory requirements.</li><li>Oversee long-term digital infrastructure planning to support growth, scalability, and operational efficiency.</li><li>Lead on cybersecurity and risk management, ensuring proactive monitoring, incident response, and data protection.</li><li>Champion the adoption of AI, automation, and emerging technologies to drive innovation and reduce manual processes.</li></ul>Business Continuity & Risk<ul><li>Own and maintain the IT Disaster Recovery Plan, ensuring resilience and minimal operational disruption.</li><li>Proactively identify risks and deliver infrastructure enhancements to safeguard business continuity.</li></ul>Data Protection & Compliance<ul><li>Ensure compliance with UK-GDPR, EU-GDPR, and other data protection regulations.</li><li>Manage Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Data Subject Access Requests (DSARs).</li></ul>Team Leadership & Enablement<ul><li>Lead IT onboarding and system integration for new employees.</li><li>Design and deliver training programmes covering IT systems, cybersecurity, and best practices.</li><li>Oversee IT support, ensuring smooth day-to-day operations and adoption of AI-enhanced tools.</li></ul>Skills & Experience<ul><li>Proven experience in IT leadership and digital transformation at a senior level.</li><li>Strong track record of integrating AI, automation, and emerging technologies into enterprise IT strategy.</li><li>Deep knowledge of cybersecurity frameworks and data protection regulations.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication, leadership, and stakeholder management abilities.</li><li>Ability to manage multiple complex projects under pressure.</li><li>Relevant certifications (CISM, CISA, CISSP, or similar) desirable.</li></ul>Benefits<ul><li>Competitive salary and discretionary performance-related bonus</li><li>10% employer pension contribution (with salary sacrifice options)</li><li>Private medical cover (Bupa) and Medicash Health Cash Plan</li><li>Life insurance (4 x annual salary)</li><li>Employee Assistance Programme and Reward Gateway discounts</li><li>25 days annual leave + public holidays</li><li>Season ticket loan</li><li>Learning & development budget, with personal development time</li><li>Monthly recognition scheme (PACT awards)</li><li>Social and wellbeing events throughout the year (including sports, creative sessions, and team activities)</li><li>Office perks such as a rooftop basketball court and regular social events</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi40NTM1NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-08-20T13:01:10Z