<p><strong>PRINCIPAL ACCOUNTABILITIES:</strong></p><p>This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.</p><ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul><p><strong>PERSON PROFILE:</strong></p><p><strong>QUALIFICATIONS, SKILLS AND EXPERIENCE</strong></p><ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul><p><strong>QUALITIES AND ATTRIBUTES</strong></p><ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines<br /><br /><br /></li></ul><p>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>Director, Information Technology - London - £95,000 - £105,000</strong></p><p><strong>About the Role</strong></p><p>This is an exciting opportunity for a senior IT leader to spearhead digital transformation within a pioneering life sciences organisation. The Director of Information Technology will play a central role in shaping IT strategy, driving digital innovation, and embedding cutting-edge technologies-particularly in AI and automation-to enhance business productivity, resilience, and scalability.</p><p>Reporting directly to the Chief Financial Officer, you will act as the senior point of contact for all IT and digital initiatives, advising the Executive Team on strategy, cybersecurity, and business continuity while building a robust and forward-looking IT infrastructure.</p><p><strong>Key Responsibilities</strong></p><p><strong>IT Strategy & Leadership</strong></p><ul><li>Develop and deliver IT strategies, policies, and digital transformation initiatives aligned with business goals and regulatory requirements.</li><li>Oversee long-term digital infrastructure planning to support growth, scalability, and operational efficiency.</li><li>Lead on cybersecurity and risk management, ensuring proactive monitoring, incident response, and data protection.</li><li>Champion the adoption of AI, automation, and emerging technologies to drive innovation and reduce manual processes.</li></ul><p><strong>Business Continuity & Risk</strong></p><ul><li>Own and maintain the IT Disaster Recovery Plan, ensuring resilience and minimal operational disruption.</li><li>Proactively identify risks and deliver infrastructure enhancements to safeguard business continuity.</li></ul><p><strong>Data Protection & Compliance</strong></p><ul><li>Ensure compliance with UK-GDPR, EU-GDPR, and other data protection regulations.</li><li>Manage Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Data Subject Access Requests (DSARs).</li></ul><p><strong>Team Leadership & Enablement</strong></p><ul><li>Lead IT onboarding and system integration for new employees.</li><li>Design and deliver training programmes covering IT systems, cybersecurity, and best practices.</li><li>Oversee IT support, ensuring smooth day-to-day operations and adoption of AI-enhanced tools.</li></ul><p><strong>Skills & Experience</strong></p><ul><li>Proven experience in IT leadership and digital transformation at a senior level.</li><li>Strong track record of integrating AI, automation, and emerging technologies into enterprise IT strategy.</li><li>Deep knowledge of cybersecurity frameworks and data protection regulations.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication, leadership, and stakeholder management abilities.</li><li>Ability to manage multiple complex projects under pressure.</li><li>Relevant certifications (CISM, CISA, CISSP, or similar) desirable.</li></ul><p><strong>Benefits</strong></p><ul><li>Competitive salary and discretionary performance-related bonus</li><li>10% employer pension contribution (with salary sacrifice options)</li><li>Private medical cover (Bupa) and Medicash Health Cash Plan</li><li>Life insurance (4 x annual salary)</li><li>Employee Assistance Programme and Reward Gateway discounts</li><li>25 days annual leave + public holidays</li><li>Season ticket loan</li><li>Learning & development budget, with personal development time</li><li>Monthly recognition scheme (PACT awards)</li><li>Social and wellbeing events throughout the year (including sports, creative sessions, and team activities)</li><li>Office perks such as a rooftop basketball court and regular social events</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi40NTM1NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Job Posting: Cyber Security Assurance Manager</strong><br /> <strong>Location:</strong> Portsmouth (Hybrid)<br /> <strong>Salary:</strong> £50,000 - £65,000 DOE</p><p><strong>Are You Ready to Lead the Way in Cyber Security Assurance?</strong><br /> Robert Half are seeking a dynamic, proactive, and experienced <strong>Cyber Security Assurance Manager</strong> to join a globally-scaled, fast-paced Security Operations Centre (SOC) environment. In this crucial role, you will ensure that the SOC maintains its commitment to best-in-class standards through internationally recognised security certifications and industry-wide assurance frameworks, delivering confidence to clients and meeting regulatory expectations.</p><p>As a core team member in <strong>Governance, Risk, and Compliance (GRC)</strong>, you will lead certification efforts, influence operational processes, and engage directly with customers and auditors to showcase security credentials that differentiate our SOC from the competition. If you're skilled in blending technical insight with customer-focused communication while driving compliance excellence, this opportunity is for you!</p><p><strong>What We're Looking For:</strong></p><p><strong>Qualifications and Experience:</strong></p><ul><li>Proven experience delivering and managing cybersecurity certifications (e.g., ISO/IEC 27001, SOC2 Type II, Cyber Essentials Plus, CREST).</li><li>A strong understanding of SOC operations and security assurance frameworks.</li><li>Experience engaging with customers during audits and RFP/RFI processes, showcasing security-driven solutions.</li><li>Familiarity with regulatory frameworks such as NIST CSF, GDPR, and UK NCSC guidance.</li><li>Experience liaising with external auditors and certification bodies.</li></ul><p><strong>Skills:</strong></p><ul><li>Exceptional documentation and evidence collection capabilities.</li><li>Strong communication skills to articulate technical assurance challenges to leadership and customers.</li><li>Analytical and detail-oriented with a systematic approach to identifying gaps and driving improvements.</li><li>Superb collaboration and stakeholder management abilities.</li><li>Highly organised, able to manage multiple certifications and assurance projects simultaneously.</li></ul><p><strong>Key Responsibilities</strong></p><ol><li><strong> Certification Leadership:</strong></li></ol><ul><li>Deliver and maintain<strong> </strong>certifications such as ISO/IEC 27001, SOC 2 Type II, Cyber Essentials Plus, and CREST accreditation.</li><li>Manage sector-specific frameworks, like PCI DSS for payment card data and NCSC CIR/CHECK for secure operations.</li><li>Proactively identify compliance gaps and ensure certifications are renewed on schedule.</li></ul><ol start="2"><li><strong> Assurance for SOC Operations:</strong></li></ol><ul><li>Embed certification requirements into SOC processes and everyday governance.</li><li>Lead the readiness for internal and external audits by ensuring effective evidence collection and monitoring.</li><li>Translate cybersecurity controls into operational procedures, enabling the SOC team to meet compliance standards.</li></ul><p> </p><p><strong>Why Join Us?</strong></p><ul><li>Be at the forefront of maintaining global security standards for cutting-edge SOC services.</li><li>Collaborate with top-tier professionals and influence assurance initiatives on an international scale.</li><li>Competitive salary package of <strong>£50,000 - £65,000 DOE</strong>, with hybrid working flexibility from Portsmouth.</li></ul><p> </p><p> </p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjk4OTQ5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
