<p>We are seeking a proactive <strong data-start="291" data-end="315">IT Support Analyst</strong> to support the IT Operations of a well-established, growth-oriented business based in Tewkesbury. This is a hands-on role working closely with the IT Manager, external support providers, and internal teams, offering excellent opportunities for development and progression.</p><p data-end="591" data-start="566"> </p><p data-end="591" data-start="566"><strong data-end="591" data-start="566">The IT Support Analyst will be responsible for:</strong></p><ul data-start="592" data-end="1076"><li data-end="657" data-start="592"><p data-end="657" data-start="594">Provide responsive 1st and 2nd line support across the business</p></li><li data-end="731" data-start="658"><p data-start="660" data-end="731">Assist in managing IT systems, hardware, mobile devices, and telephony</p></li><li data-end="856" data-start="784"><p data-end="856" data-start="786">Liaise with third-party IT providers and support company-wide projects</p></li><li data-end="935" data-start="857"><p data-end="935" data-start="859">Troubleshoot and maintain desktops, laptops, printers, networks, and servers</p></li><li data-start="936" data-end="984"><p data-start="938" data-end="984">Develop management reports using SQL and Excel</p></li></ul><p data-end="1095" data-start="1078"> </p><p data-start="1078" data-end="1095"><strong>For the IT Support Analyst position, experience gained in a similar role is required with skills in the following:</strong></p><ul data-start="1096" data-end="1504"><li data-end="1183" data-start="1096"><p data-start="1098" data-end="1183">Relevant IT, Business or Project Management qualification (or equivalent experience)</p></li><li data-start="1184" data-end="1253"><p data-start="1186" data-end="1253">Strong knowledge of Office 365 (Teams, SharePoint, OneDrive, Excel)</p></li><li data-start="1254" data-end="1321"><p data-start="1256" data-end="1321">Experience with Excel and Visual Basic (VB) programming and macro skills</p></li><li data-start="1254" data-end="1321"><p data-start="1256" data-end="1321">Familiarity with SQL and systems integration</p></li><li data-start="1369" data-end="1436"><p data-start="1371" data-end="1436">Excellent communication, organisation, and problem-solving skills</p></li><li data-start="1437" data-end="1504"><p data-start="1439" data-end="1504">Full UK driving licence and access to a vehicle (travel required)</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4zNjkxNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.<br /><br />This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!</p><p>What You'll Be Doing:</p><ul><li>Providing technical support by diagnosing and resolving IT issues for employees across the business.</li><li>Logging and managing support tickets, ensuring timely resolution in line with IT procedures.</li><li>Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.</li><li>Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).</li><li>Managing user accounts and permissions in Active Directory.</li><li>Assisting with IT inductions for new starters.</li><li>Troubleshooting and maintaining printers, laptops, and other office hardware.</li><li>Tracking IT assets and ensuring efficient use of hardware and software licenses.</li><li>Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.</li><li>Liaising with third-party vendors to resolve hardware and software issues.</li></ul><p>Professional Competancies:</p><ul><li>Problem Solver - You love tackling IT challenges and finding creative solutions.</li><li>Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.</li><li>Great Communicator - You can explain technical issues in a clear and friendly way.</li><li>Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.</li><li>Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.</li></ul><p>What You'll Need:</p><ul><li>Educated to AS Level, BTEC, NVQ Level 3, or equivalent.</li><li>Experience troubleshooting and diagnosing IT issues.</li><li>Basic knowledge of Active Directory and Microsoft Intune is a plus.</li><li>A willingness to learn, develop, and grow in an exciting and evolving IT environment.</li></ul><p>Salary/logistics:</p><ul><li>circa £30,000 basic salary</li><li>hybrid working (2-3 days in the office post probation)</li><li>Up to 10% bonus</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYxNjAwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>PRINCIPAL ACCOUNTABILITIES:</strong></p><p>This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.</p><ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul><p><strong>PERSON PROFILE:</strong></p><p><strong>QUALIFICATIONS, SKILLS AND EXPERIENCE</strong></p><ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul><p><strong>QUALITIES AND ATTRIBUTES</strong></p><ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines<br /><br /><br /></li></ul><p>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half are delighted to be supporting an organisation in Gloucester on the recruitment of a full-time and permanent Finance Business Partner to join the team.</p><p>Reporting directly to the Head of Finance, and with line management responsibilities for a small team, you will play a pivotal role in the running, functioning and growth of the Finance function.</p><p>The ideal candidate will be proactive, driven and a problem solver. There are numerous exciting career progression opportunities within this position and the organisation for the right person.</p><p>Our client adopts a hybrid working model (3 days in the office, 2 days working from home), although you must be prepared to be fully office based for the initial 6 months.</p><p><strong>Responsibilities of the Finance Business Partner will include but not be limited to:</strong></p><ul><li>Lead budget planning, monitoring, and reporting across business units.</li><li>Act as a primary finance contact for senior leadership within the business, providing strategic financial advice and support decision making through robust analysis and forecasting.</li><li>Support with procurement activities, contracts and supplier relationships, ensuring compliance with legislation and value for money across all commercial operations.</li><li>Lead and mentor finance and procurement staff, promote cross-functional working, and contribute to organisational development through training and support.</li><li>Ensure accurate and timely financial reporting, statutory returns, and audit support.</li></ul><p><strong>Your Profile: </strong></p><ul><li>Preferably, you will be a fully qualified accountant (ACA, ACCA, CIMA), but we are open to part-qualified/studiers and candidates who are qualified by experience, as long as you have the willingness to become qualified.</li><li>Strong proven experience in managing operational budgets, interpreting complex financial data and delivering strategic financial support.</li><li>Excellent leadership skills, with the ability to lead and motivate teams.</li><li>Advanced Excel, and data presentation capabilities.</li></ul><p>In return, the successful candidate can expect a salary of between £55-65k plus benefits including study support, a generous pension scheme (18%), 24 days holiday and more.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxsaWUuQ2x1dHRvbi45NzgyNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Digital Marketing & E-Commerce Executive</strong><br /> Salary: up to £32,000 per annum<br /> Office-based with potential for hybrid working after probation</p><p>Robert Half are partnering with a well-established organisation to recruit a <strong>Digital Marketing & E-Commerce Executive</strong>. This role offers an exciting opportunity for a creative and commercially minded marketer to make a real impact within a dynamic marketing team.</p><p><strong>The Role</strong></p><p>The successful candidate will play a pivotal role in delivering and optimising digital campaigns, enhancing online presence, and driving e-commerce performance. From managing social media channels to supporting e-commerce platforms and developing engaging content, this position requires a balance of creativity, analytical thinking, and strong technical skills.</p><p><strong>Key Responsibilities</strong></p><ul><li>Plan, manage and grow the company's online marketing and social media presence.</li><li>Coordinate and deliver email marketing campaigns aligned with key KPIs.</li><li>Maintain and develop B2B e-commerce portals and promotional campaigns.</li><li>Support the development of SEO and keyword strategies to maximise visibility.</li><li>Assist in the creation of digital assets and design work in line with brand guidelines.</li><li>Work closely with external partners and internal teams to improve website performance and online customer experience.</li><li>Uphold corporate branding standards across all digital and print channels.</li></ul><p><strong>The Ideal Candidate</strong></p><ul><li>At least 2 years' experience in a digitally focussed marketing role</li><li>Confident communicator with the ability to collaborate across departments.</li><li>Experienced in managing social media channels and ad accounts.</li><li>Hands-on knowledge of Google Ads and YouTube advertising.</li><li>Proficiency with design software such as Adobe Illustrator, Photoshop, InDesign and Acrobat.</li><li>Highly organised with a keen eye for detail and creative flair.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuOTU0NTguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h3 data-start="240" data-end="264"><strong data-start="244" data-end="262">About the Role</strong></h3><p data-end="478" data-start="265">This is an exciting opportunity to join a values-led organisation and play a key role within the Credit Control team. You'll contribute to achieving team objectives and help improve processes and administration.</p><p data-start="480" data-end="693">Reporting to the Credit Control Manager, you'll take ownership of part of the Sales Ledger - monitoring, chasing, and controlling debt while maintaining excellent relationships with customers and colleagues.</p><p data-start="695" data-end="722"><strong data-start="695" data-end="720">Key Responsibilities:</strong></p><ul data-end="1283" data-start="723"><li data-end="866" data-start="723"><p data-start="725" data-end="866">End-to-end credit control: chasing overdue payments by phone, email, and letter in line with agreed processes in a high-volume environment.</p></li><li data-start="867" data-end="971"><p data-start="869" data-end="971">Collaborate with invoicing and regional teams to resolve queries or disputes that may delay payment.</p></li><li data-end="1068" data-start="972"><p data-end="1068" data-start="974">Record all chase activity and maintain accurate debtor information in the accounting system.</p></li><li data-start="1069" data-end="1136"><p data-end="1136" data-start="1071">Issue final demand letters to delinquent clients when required.</p></li><li data-end="1218" data-start="1137"><p data-end="1218" data-start="1139">Produce monthly reports for management on debtor levels and overdue accounts.</p></li><li data-end="1283" data-start="1219"><p data-start="1221" data-end="1283">Prepare documentation for escalation to legal when required.</p></li></ul><h3 data-start="1290" data-end="1309"><strong data-start="1294" data-end="1307">About You</strong></h3><p data-start="1310" data-end="1551">You are an experienced Credit Controller with strong communication skills and the ability to build positive relationships. You take pride in accuracy, organisation, and professionalism, and thrive in a fast-paced, team-focused environment.</p><p data-end="1579" data-start="1553"><strong data-end="1577" data-start="1553">Skills & Experience:</strong></p><ul data-end="2145" data-start="1580"><li data-start="1580" data-end="1631"><p data-start="1582" data-end="1631">2-3 years' experience in a Credit Control role.</p></li><li data-end="1698" data-start="1632"><p data-end="1698" data-start="1634">A collaborative team player who contributes to shared success.</p></li><li data-end="1753" data-start="1699"><p data-end="1753" data-start="1701">Excellent written and verbal communication skills.</p></li><li data-start="1754" data-end="1835"><p data-start="1756" data-end="1835">Demonstrates initiative, energy, and a proactive approach to problem-solving.</p></li><li data-end="1911" data-start="1836"><p data-start="1838" data-end="1911">Strong organisational skills and ability to manage multiple priorities.</p></li><li data-start="1912" data-end="1976"><p data-start="1914" data-end="1976">Works well under pressure and meets deadlines with accuracy.</p></li><li data-end="2039" data-start="1977"><p data-end="2039" data-start="1979">High attention to detail and strong reconciliation skills.</p></li><li data-start="2040" data-end="2145"><p data-end="2145" data-start="2042">Proficient in Microsoft Excel, Office applications, and accounting systems such as Sage (or similar).</p></li></ul><h3 data-start="2152" data-end="2179"><strong data-end="2177" data-start="2156">Core Competencies</strong></h3><ul data-end="2383" data-start="2180"><li data-start="2180" data-end="2224"><p data-start="2182" data-end="2224">Acts with integrity and professionalism.</p></li><li data-start="2225" data-end="2266"><p data-start="2227" data-end="2266">Takes ownership and delivers results.</p></li><li data-end="2320" data-start="2267"><p data-end="2320" data-start="2269">Supports team members and promotes collaboration.</p></li><li data-start="2321" data-end="2383"><p data-start="2323" data-end="2383">Seeks continuous improvement in processes and performance.</p></li></ul><h3 data-start="2390" data-end="2415"><strong data-start="2394" data-end="2413">What's on Offer</strong></h3><ul data-start="2416" data-end="2714"><li data-start="2416" data-end="2454"><p data-end="2454" data-start="2418">Full training and ongoing support.</p></li><li data-end="2512" data-start="2455"><p data-start="2457" data-end="2512">Opportunities for career development and progression.</p></li><li data-start="2513" data-end="2568"><p data-end="2568" data-start="2515">A supportive, inclusive, and values-driven culture.</p></li><li data-end="2621" data-start="2569"><p data-start="2571" data-end="2621">Employee recognition and engagement initiatives.</p></li><li data-end="2714" data-start="2622"><p data-end="2714" data-start="2624">Benefits such as a cycle-to-work scheme, pension plan, and wellbeing/discount platforms.</p></li></ul><h3 data-end="2742" data-start="2721"><strong data-end="2740" data-start="2725">Our Culture</strong></h3><p data-end="2930" data-start="2743">We are a people-focused business that believes in teamwork, honesty, and accountability. We aim to create a positive environment where employees feel supported and empowered to succeed.</p><p data-start="2932" data-end="3085">If you're a motivated Credit Controller looking to take ownership of your ledger in a supportive, forward-thinking company, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2hhcmxlcy5QZW5tYW4uNTc0OTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Job Posting: Cyber Security Assurance Manager</strong><br /> <strong>Location:</strong> Portsmouth (Hybrid)<br /> <strong>Salary:</strong> £50,000 - £65,000 DOE</p><p><strong>Are You Ready to Lead the Way in Cyber Security Assurance?</strong><br /> Robert Half are seeking a dynamic, proactive, and experienced <strong>Cyber Security Assurance Manager</strong> to join a globally-scaled, fast-paced Security Operations Centre (SOC) environment. In this crucial role, you will ensure that the SOC maintains its commitment to best-in-class standards through internationally recognised security certifications and industry-wide assurance frameworks, delivering confidence to clients and meeting regulatory expectations.</p><p>As a core team member in <strong>Governance, Risk, and Compliance (GRC)</strong>, you will lead certification efforts, influence operational processes, and engage directly with customers and auditors to showcase security credentials that differentiate our SOC from the competition. If you're skilled in blending technical insight with customer-focused communication while driving compliance excellence, this opportunity is for you!</p><p><strong>What We're Looking For:</strong></p><p><strong>Qualifications and Experience:</strong></p><ul><li>Proven experience delivering and managing cybersecurity certifications (e.g., ISO/IEC 27001, SOC2 Type II, Cyber Essentials Plus, CREST).</li><li>A strong understanding of SOC operations and security assurance frameworks.</li><li>Experience engaging with customers during audits and RFP/RFI processes, showcasing security-driven solutions.</li><li>Familiarity with regulatory frameworks such as NIST CSF, GDPR, and UK NCSC guidance.</li><li>Experience liaising with external auditors and certification bodies.</li></ul><p><strong>Skills:</strong></p><ul><li>Exceptional documentation and evidence collection capabilities.</li><li>Strong communication skills to articulate technical assurance challenges to leadership and customers.</li><li>Analytical and detail-oriented with a systematic approach to identifying gaps and driving improvements.</li><li>Superb collaboration and stakeholder management abilities.</li><li>Highly organised, able to manage multiple certifications and assurance projects simultaneously.</li></ul><p><strong>Key Responsibilities</strong></p><ol><li><strong> Certification Leadership:</strong></li></ol><ul><li>Deliver and maintain<strong> </strong>certifications such as ISO/IEC 27001, SOC 2 Type II, Cyber Essentials Plus, and CREST accreditation.</li><li>Manage sector-specific frameworks, like PCI DSS for payment card data and NCSC CIR/CHECK for secure operations.</li><li>Proactively identify compliance gaps and ensure certifications are renewed on schedule.</li></ul><ol start="2"><li><strong> Assurance for SOC Operations:</strong></li></ol><ul><li>Embed certification requirements into SOC processes and everyday governance.</li><li>Lead the readiness for internal and external audits by ensuring effective evidence collection and monitoring.</li><li>Translate cybersecurity controls into operational procedures, enabling the SOC team to meet compliance standards.</li></ul><p> </p><p><strong>Why Join Us?</strong></p><ul><li>Be at the forefront of maintaining global security standards for cutting-edge SOC services.</li><li>Collaborate with top-tier professionals and influence assurance initiatives on an international scale.</li><li>Competitive salary package of <strong>£50,000 - £65,000 DOE</strong>, with hybrid working flexibility from Portsmouth.</li></ul><p> </p><p> </p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjk4OTQ5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
