3 results for Service Delivery Manager in Leicester, Leicester

HR Operations Manager

Solihull, West Midlands
remote
Contract
- 41 GBP / Yearly
Robert Half are recruiting for an exciting new contract opportunity! This role is fully remote or working from their Solihull offices on a hybrid basis if preferred. The HR Operations Manager is responsible for the effective day-to-day delivery of HR operational services across the business. This role ensures that core HR processes across the employee lifecycle-including onboarding, payroll coordination, HR systems, employee data, benefits administration, and policy governance-are delivered consistently, efficiently, and in line with regulatory requirements.Acting as a key link between the People team, Finance, managers, and external partners, the HR Operations Manager drives service excellence, continuous improvement, and operational efficiency. The role also leads the HR Operations team and uses data, systems, and standardised processes to enhance the employee experience and support informed business decision-making.<h2 data-start="1418" data-end="1445">Key Responsibilities</h2><h3 data-start="1447" data-end="1483">HR Operations & Service Delivery</h3><ul data-start="1484" data-end="2018"><li data-start="1484" data-end="1653">Lead the delivery of HR operational services across the full employee lifecycle, including onboarding, offboarding, payroll coordination, and employee data management.</li><li data-start="1654" data-end="1877">Act as the primary point of contact for operational HR queries and provide pragmatic advice to managers on employee relations matters, including contractual terms, absence management, policies, and consultation processes.</li><li data-start="1878" data-end="2018">Ensure HR services are delivered consistently and in line with internal governance, employment legislation, and data protection standards.</li></ul><h3 data-end="2053" data-start="2020">HR Systems, Data & Compliance</h3><ul data-start="2054" data-end="2513"><li data-start="2054" data-end="2216">Own and optimise the use of the HRIS (Sage HR), ensuring data accuracy, confidentiality, and compliance with GDPR, employment legislation, and ISO requirements.</li><li data-end="2306" data-start="2217">Maintain ownership of the company's HMRC SMS visa portal and ensure ongoing compliance.</li><li data-end="2403" data-start="2307">Conduct regular audits and quality checks to safeguard the integrity of HR data and processes.</li><li data-end="2513" data-start="2404">Leverage workforce data and insights to support senior leadership decision-making and service improvements.</li></ul><h3 data-start="2515" data-end="2554">Leadership & Stakeholder Management</h3><ul data-end="2981" data-start="2555"><li data-start="2555" data-end="2690">Provide line management and development support to the HR Operations team, promoting a high-performance and customer-focused culture.</li><li data-end="2856" data-start="2691">Build strong, collaborative relationships with People teams, Finance, Payroll, regional HR colleagues, and wider stakeholders to ensure joined-up service delivery.</li><li data-start="2857" data-end="2981">Act as the escalation point for complex or sensitive HR operational issues, resolving them efficiently and professionally.</li></ul><h3 data-start="3455" data-end="3484">Change & Project Delivery</h3><ul data-end="3795" data-start="3485"><li data-start="3485" data-end="3594">Lead and support HR Operations activity related to TUPE transfers, restructures, and redundancy programmes.</li><li data-end="3697" data-start="3595">Partner with overseas HR teams to align operational processes and ensure consistency across regions.</li><li data-start="3698" data-end="3795">Provide cross-coverage for international People Operations during peak periods or annual leave.</li></ul><h3 data-end="3823" data-start="3797">Broader People Support</h3><ul data-end="5103" data-start="4211"><li data-end="3989" data-start="3824">Act as the dedicated HR Advisor for specific business units, supporting recruitment activity, employee relations cases, organisational change, and people planning.</li><li data-end="4165" data-start="3990">Contribute to wider People & Culture initiatives beyond core operations, including learning and development delivery, workplace strategy, engagement, and culture programmes.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS4xNzIyMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-12-16T16:53:52Z

Head of Accounting and Financial Reporting

Birmingham, West Midlands
remote
Temporary
70000 - 100000 GBP / Yearly
Job Title: Interim Head of Accounting and Financial Reporting Location: Birmingham City Centre (on site 5 days) Duration: 6 Month Contract Day Rate: £350-£400 per day We are seeking a qualified and experienced interim finance leader for a key leadership role, responsible for overseeing Accounting and Financial Reporting teams and ensuring operational excellence and high standards in service delivery. The ideal candidate will bring expert leadership and management skills along with a proven ability to drive efficiencies, mitigate risk, and support the strategic aims of internal and external stakeholders. Overview:<ul><li>Lead key strategic initiatives in finance and reporting.</li><li>Ensure strong people management, team performance, and staff retention.</li><li>Guarantee compliance and audit standards.</li><li>Identify and deliver process improvements and risk mitigation.</li><li>Be the senior escalation point for complex matters.</li><li>Drive business efficiency, cost savings, and new revenue opportunities.</li></ul> Responsibilities:<ul><li>Provide effective leadership and line management to Accounting and Financial Reporting teams., </li><li>Develop and execute strategies to improve performance and deliver results against targets and KPIs.</li><li>Ensure all statutory, regulatory, and internal process requirements are met.</li><li>Proactively identify and drive projects focused on process improvement and risk reduction.</li><li>Collaborate with senior management and stakeholders across the business to support common goals.</li><li>Promote a culture of high performance, continuous development, and positive employee engagement.</li><li>Identify and implement opportunities for cost savings and revenue generation within the finance function.</li><li>Ensure quality assurance and compliance reviews are completed and signed off appropriately.</li><li>Support audit processes and act as a primary contact for related queries.</li><li>Maintain accurate and timely delivery of financial reporting outputs.</li></ul> Person Specification:<ul><li>Recognised professional accounting qualification (ACCA, ACA, CIMA).</li><li>Strong leadership and team development skills.</li><li>Exceptional knowledge of statutory, legislative, and compliance requirements.</li><li>Proven experience of managing and improving accounting processes and controls.</li><li>Demonstrable commercial and solutions focused approach.</li><li>Excellent communication, mentoring, and stakeholder management abilities.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/VGluby5GcmVldGguNDg4MDAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-01-20T11:14:28Z

Inside Sales and Office Administration

Milton Keynes, Buckinghamshire
remote
Permanent
30000 - 32500 GBP / Yearly
<h2 data-end="155" data-start="111">Inside Sales & Office Administrator</h2>Milton Keynes | 5 days in office | 8:30am - 5:30pm Salary: up to £32,500The RoleWe are exclusively partnered with a growing business based in Milton Keynes to recruit an Inside Sales & Office Administrator. This is a fully office-based role, ideal for someone who enjoys owning the sales cycle, building relationships, and supporting the wider commercial operation.The primary objective of this position is to drive revenue from the office, managing the end-to-end inside sales process while providing key administrative and operational support.You will work closely with the Sales Office & Logistics Team Leader, Field Sales, and Marketing teams to ensure a smooth and effective sales operation.Key ResponsibilitiesSales Office & Administration<ul><li>Create and issue sales quotations, proposals, and contracts</li><li>Handle objections, pricing discussions, and negotiations to close deals</li><li>Process sales orders and liaise with logistics/operations for delivery</li><li>Maintain sales records and databases</li><li>Respond to sales enquiries and provide excellent customer service</li><li>Prepare sales reports as required</li><li>Provide general office support, including calls, emails, and correspondence</li></ul>Lead Generation & Prospecting<ul><li>Conduct outbound cold calling and targeted email campaigns</li><li>Manage and qualify inbound leads and enquiries</li></ul>Sales Cycle Management<ul><li>Qualify prospects based on needs, budget, authority, and timelines</li><li>Maintain a strong understanding of products, services, and competitors</li><li>Coordinate product demonstrations, presentations, and training with field sales</li></ul>Account & CRM Management<ul><li>Build and maintain long-term customer relationships via phone and email</li><li>Accurately log activity, customer information, and pipeline updates in the CRM system</li><li>Manage follow-ups to progress opportunities through the sales funnel</li></ul>Collaboration & Reporting<ul><li>Route qualified or complex opportunities to the Field Sales team</li><li>Work with Marketing on lead-nurturing campaigns</li><li>Provide regular reporting on calls, leads, and pipeline forecasts</li><li>Share market insights, customer feedback, and sales effectiveness with management</li></ul>Skills & Experience<ul><li>Experience working in an inside sales office environment</li><li>Excellent verbal and written communication skills</li><li>Resilient, positive, and target-driven approach</li><li>Strong organisational and time management skills</li><li>Confident using CRM systems such as HubSpot or Salesforce</li><li>Good understanding of sales processes, objection handling, and negotiation</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuNTY1OTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-02-02T18:47:48Z