4 results for Network Engineer in London, London, City of

1st / 2nd Line Support Engineer

City of London, London
remote
Permanent
150 - 180 GBP / Daily
Robert Half have partnered with a UK Based non for profit organisation to recruit for a 1st / 2nd Line Support Engineer to join hire IT team on an initial 3-month contract.You'll be the first point of contact for staff experiencing technical issues, providing hands-on support and troubleshooting across hardware, software, and network systems, while also handling more complex escalations that fall into 2nd line.This is a great opportunity for someone who enjoys variety, works well independently, and wants to make a tangible difference by supporting a team focused on social impact. Responsibilities: <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1" dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Mac and Windows troubleshooting.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Provide 1st and 2nd line technical support to staff via phone, email, and ticketing system</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Log, triage, and resolve incidents and service requests within SLA</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Troubleshoot hardware, software, printer, and network connectivity issues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Set up and configure new starter equipment (laptops, mobiles, accounts)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Manage user accounts and permissions (Active Directory / Office 365 / Google Workspace)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Escalate unresolved issues to 3rd line or external suppliers where appropriate</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain accurate records of incidents, resolutions, and asset inventory</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support with basic network and server troubleshooting</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Contribute to IT documentation and knowledge base articles</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with IT projects and rollouts as required</li></ul> Experience: <ul dir="ltr" class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"><li class="font-claude-response-body whitespace-normal break-words pl-2">2-4 years experience within 1/2nd Line Support </li><li class="font-claude-response-body whitespace-normal break-words pl-2">Proven experience in a 1st/2nd line support or service desk role</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong working knowledge of Windows 10/11, Office 365, and Active Directory</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Proficient with both Mac and Windows IT Support </li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with ticketing systems (e.g. ServiceNow, Freshservice, Zendesk)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Solid troubleshooting skills across hardware, software, and connectivity issues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication skills, with the ability to explain technical issues to non-technical users</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong organisational skills and ability to manage a varied workload</li></ul> Contract: <ul dir="ltr" class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"><li class="font-claude-response-body whitespace-normal break-words pl-2">3-month initial contract with potential to extend</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Opportunity to support a mission-driven organisation making a real difference</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Based in London - 3 days per week onsite </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMDQzMzguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-03T17:21:51Z

First Line Support Engineer

London, London
remote
Permanent
25000 - 32000 GBP / Yearly
Robert Half has partnered with a very well established publishing company who are excited to be bringing an additional first line support engineer to the team in London.This is a great opportunity for someone to develop well rounded foundations in IT support within a small team giving you lots of exposure and ownership. Key Responsibilities<ul><li>Provide 1st line IT support</li><li>Set up and maintain PCs, Macs, printers, and mobile devices</li><li>Manage Google Workspace user accounts and permissions</li><li>Support network connectivity and infrastructure</li><li>Maintain the IT helpdesk and knowledge base</li><li>Lead onboarding and offboarding activities</li><li>Assist with IT projects and new technology rollouts</li><li>Manage IT equipment and stock levels</li><li>Take ownership of issues through to resolution</li></ul>What We're Looking For<ul><li>2-3 years experience in IT Support or Service Desk</li><li>Strong Windows support experience</li><li>Knowledge of Active Directory, TCP/IP, DNS and DHCP</li><li>Experience with Google Workspace or Microsoft 365</li><li>Excellent troubleshooting and communication skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul>This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and wants exposure to a broad range of IT systems and projects in an exciting environment.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi43MDY5NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-08-14T10:27:18Z

2nd Line Support Engineer

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting a market leading consultancy based in central London to recruit a 2nd Line Support EngineerRole<ul><li>The 2nd Line Support Engineer will be front line call resolution for all IT related issues to the internal business </li><li>Responsible for desktop, laptop and application standardisation, provision, and support.</li><li>Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)</li><li>Active Directory user account management, access and network administration based on company standards and policies</li><li>Ensure all support calls within the call logging system follow defined processes and procedures</li><li>Deliver outstanding customer service, perception and satisfaction to all IT users and customers</li><li>Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.</li></ul>Profile<ul><li>The 2nd Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.</li><li>Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange</li><li>Ability to provide "hands on" 1st, and 2nd level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely</li><li>Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools</li><li>Working knowledge of Backup Software and common backup and restoration tasks</li><li>Printer administration and management, including changing consumables and managing stock supplies;</li><li>Great MS Office 365 skills and support of the Office suite of applications</li></ul>Company<ul><li>Market leading consultancy with offices in London</li><li>On-site required - London based </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjM2NTgzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-08-06T14:34:23Z

It Support Technician

Oxfordshire, Oxfordshire
remote
Permanent
- GBP / Yearly
Contract Opportunity: 1st & 2nd Line IT Support Engineer Role: 1st & 2nd Line IT Support Engineer📍 Location: Oxfordshire💷 Rate: Competitive Daily Rate🕐 Working Pattern: Full Time My client is looking for an experienced 1st & 2nd Line IT Support Engineer to join their IT department. This is a hands-on support role, providing technical assistance to users while helping to maintain and support the organisation's IT environment. Key Responsibilities<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide 1st and 2nd line technical support across hardware, software and network-related issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Install, configure and troubleshoot hardware, software and corporate devices</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support user on-boarding and off-boarding, including account setup, identity management and hardware preparation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot workplace technologies, with a strong focus on:</li><ul type="circle" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Active Directory</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Exchange</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Windows</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Microsoft 365 (M365)</li></ul><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide basic networking support and troubleshooting</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide IT support to both office-based and remote users</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Work effectively both independently and collaboratively as part of a wider IT team</li></ul> About YouYou will have previous experience in a 1st and/or 2nd Line IT Support role, with strong troubleshooting skills and a practical, user-focused approach. Experience supporting Microsoft-based workplace environments is essential. My client is looking to move quickly on this opportunity. If you are interested, please get in touch with an up-to-date CV as soon as possible. Contract Opportunity: 1st & 2nd Line IT Support Engineer Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjUwNDM4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-08T08:07:25Z