Client Services Clerk Jobs in Epsom, Surrey

Debt Recovery Specialist

Basingstoke, Hampshire
remote
Permanent
35000 - 42000 GBP / Yearly
Robert Half are delighted to be supporting a well-established and growing UK financial services business in the appointment of a Debt Recovery Specialist.This is an excellent opportunity for an experienced recoveries or collections professional to take ownership of a varied portfolio of delinquent, defaulted and impaired lending accounts, working across personal, commercial and asset finance.You'll be joining a supportive and collaborative team where you'll have the opportunity to manage more complex cases and develop your experience across the full recovery lifecycle.<h2>The Role</h2>As a Debt Recovery Specialist, you'll be responsible for progressing accounts through the recovery process, using sound judgement to determine the most appropriate strategy for each individual case.You'll combine commercial awareness, negotiation skills and customer care to maximise recoveries, minimise losses and achieve fair outcomes.Your responsibilities will include:<ul data-spread="false"><li>Managing and progressing delinquent and defaulted accounts.</li><li>Contacting customers via telephone, email, letter, SMS and other approved channels.</li><li>Assessing individual circumstances and determining appropriate recovery strategies.</li><li>Negotiating repayment arrangements, settlements and sustainable resolutions.</li><li>Identifying vulnerable customers and applying appropriate forbearance.</li><li>Supporting asset recovery, repossessions and enforcement activity.</li><li>Working closely with solicitors, insolvency practitioners, recovery agents, valuers and auction houses.</li><li>Supporting litigation and insolvency cases, including bankruptcies, IVAs, administrations and liquidations.</li><li>Maintaining accurate case records and ensuring all activity is fully documented.</li><li>Producing portfolio and management information.</li><li>Identifying risks, trends and opportunities to improve recovery performance.</li><li>Ensuring all activity complies with legal, regulatory and company requirements.</li></ul><h2>About You</h2>We're looking for someone who is professional, resilient, commercially aware and customer focused, with the confidence to have challenging conversations and make sound decisions.You'll ideally have experience in:<ul data-spread="false"><li>Debt recoveries</li><li>Collections</li><li>Debt resolution</li><li>Credit control</li><li>Financial services</li><li>Customer service within a regulated environment</li></ul>Experience of defaulted lending, commercial debt, asset finance, enforcement or insolvency would be particularly advantageous.You'll also bring:<ul data-spread="false"><li>Excellent communication and negotiation skills.</li><li>Confidence handling difficult or sensitive conversations.</li><li>Strong judgement and problem-solving ability.</li><li>Excellent organisation and the ability to prioritise a varied caseload.</li><li>Strong IT and systems capability.</li><li>Excellent attention to detail and record-keeping skills.</li><li>A genuine understanding of treating customers fairly and achieving positive outcomes.</li></ul><h2>What's on Offer?</h2><ul data-spread="false"><li>Salary of £35,000 - £40,000 (DOE).</li><li>Discretionary bonus scheme.</li><li>Monday to Friday, 9:00am - 5:00pm, 35 hours per week.</li><li>25 days' annual leave plus bank holidays.</li><li>4x annual salary death in service.</li><li>4% employer pension contribution / 5% employee.</li><li>Employee Assistance Programme.</li><li>Wellbeing and social events.</li><li>Supportive and collaborative working environment.</li><li>Genuine opportunities for career development within a growing financial services organisation.</li></ul>If you're an experienced collections or recoveries professional looking for a role offering greater responsibility, variety and exposure to complex recovery cases, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cnlhbi50dWNrZXIuOTcxMTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-08T12:14:58Z

Credit Control Clerk

City of London, London
remote
Contract
19 - 21 GBP / Hourly
Robert Half Finance & Accounting are partnering with a leading Tech business in London to recruit an immediate, Interim Credit Control Clerk for 3-6 months.Role:Our client is looking for an immediate interim Credit Control Clerk to assist them for 3-6 months. You will be responsible for following duties:<ul><li>Solely manage a high-volume ledger of approximately 500-700 customer accounts.</li><li>Take full ownership of the credit control and debt collection process across the assigned portfolio.</li><li>Manage a ledger of approximately £2 million, with a strong focus on reducing outstanding and aged debt.</li><li>Proactively pursue 150+ days aged debt, implementing effective collection strategies to recover outstanding balances.</li><li>Work within a high-volume credit control environment, prioritising workload and managing multiple accounts effectively.</li><li>Carry out detailed account reconciliations and resolve discrepancies.</li><li>Investigate and resolve queries, disputes and issues preventing payment.</li><li>Problem-solve complex account and payment issues to drive debt recovery.</li><li>Investigate potential bad debt, identifying root causes and taking appropriate action.</li><li>Maintain accurate account records and ensure all collection activity is documented.</li><li>Work independently and take full responsibility for achieving collection targets and improving debtor performance.</li></ul>Profile:The successful interim Credit Control Clerk will have 3+ years experience. You must be immediate or 1 weeks notice to be considered for this role.Salary & Benefits:This role is paying between £18-£21p/h - DOERobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SGFycnkuU3RvcmV5LjQ1ODk1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-14T08:26:16Z

Debt Recovery Specialist

Basingstoke, Hampshire
remote
Temporary
19 - 22 GBP / Hourly
<h3>Interim Debt Recovery Specialist</h3>Location: Basingstoke (Office-Based) Contract: Interim Contract | Initial 3-Month Assignment Start Date: Immediate / Short Notice Preferred The Opportunity We are supporting a well-established organisation seeking an experienced Debt Recovery Specialist to join the business on an initial 3-month interim basis. This role will focus on managing a portfolio of overdue and defaulted accounts, delivering effective recovery solutions while maintaining a customer-focused approach.This is an excellent opportunity for a hands-on collections or recovery professional who can quickly integrate into a busy team and make an immediate impact. Key Responsibilities <ul><li>Manage a portfolio of overdue, delinquent and defaulted accounts.</li><li>Proactively contact customers to discuss outstanding balances and agree appropriate repayment solutions.</li><li>Negotiate payment plans, settlements and recovery strategies.</li><li>Assess individual customer circumstances and determine the most appropriate course of action.</li><li>Work closely with internal stakeholders and external third parties to progress recovery activities.</li><li>Support litigation, insolvency and other complex recovery processes where required.</li><li>Maintain accurate and detailed records of all customer interactions and case activity.</li><li>Ensure all activity is conducted in line with relevant regulatory and compliance requirements.</li><li>Identify opportunities to improve recovery processes and operational efficiency.</li></ul> About You <ul><li>Previous experience within debt recovery, collections, credit control or arrears management.</li><li>Strong negotiation and communication skills.</li><li>Ability to manage challenging conversations professionally and effectively.</li><li>Excellent attention to detail and organisational skills.</li><li>Comfortable working in a fast-paced environment and managing a varied caseload.</li><li>Strong IT and systems skills.</li><li>Experience within a regulated financial services environment is advantageous but not essential.</li></ul> What's on Offer <ul><li>Initial 3-month interim assignment with potential for extension.</li><li>Immediate start available.</li><li>Opportunity to join a collaborative and supportive team.</li><li>Varied workload with autonomy and responsibility from day one.</li><li>Basingstoke-based office location.</li></ul>Suitable for candidates from debt recovery, collections, arrears management, financial services collections, commercial recoveries or credit control backgrounds. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuNzA4NjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-08T10:39:58Z

Accounts Administrator

Didcot, Oxfordshire
remote
Temporary
28000 - 30000 GBP / Yearly
<h1>Finance Administrator - Temporary</h1>Location: Harwell Duration: 3 months Hours: 16-20 hours per week £28,000 (FTE) Robert Half Ltd are currently recruiting for a Finance Administrator to join a business on a temporary 3-month basis. This is a part-time role, working 16-20 hours per week, and would suit an experienced finance administrator. You'll support the day-to-day finance and administration function, working closely with suppliers, customers and internal teams to ensure everything runs smoothly.<h3>Key responsibilities</h3><ul data-spread="false"><li>Raising and sending supplier purchase orders using Sage 50</li><li>Receiving goods and maintaining accurate records on Sage 50</li><li>Processing and coding supplier invoices, ensuring they are matched to purchase orders and delivery notes</li><li>Reconciling supplier statements and resolving any queries</li><li>Raising sales orders and invoices</li><li>Carrying out weekly debtor chasing and supporting timely customer payments</li><li>Liaising with suppliers regarding delivery dates and following up on delays</li><li>Supporting import/export administration and ensuring goods move through customs efficiently</li><li>Providing general finance and site administration support as required</li><li>Maintaining accurate documentation and records</li></ul><h3>About you</h3><ul data-spread="false"><li>Purchase orders and purchase invoices</li><li>Sales orders, invoicing and credit control/debtor management</li><li>Sage 50 (desirable) </li><li>Microsoft Office, particularly Excel/spreadsheets</li><li>Working with suppliers and customers</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuMDkyNzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-14T10:51:41Z

German Speaking Collections Agent

City of London, London
remote
Permanent
30000 - 33500 GBP / Yearly
German Speaking Collections Agent | Central London | Hybrid | £30k-£33.5k + £7k-10k OTE BonusWe are hiring a German-speaker to join a multi-geo Collections and Recoveries team, supporting both German and UK portfolios.This role focuses on managing arrears, maintaining professional merchant relationships, and agreeing practical repayment solutions.Key Responsibilities<ul><li>Manage collections and recoveries activity across a portfolio of accounts</li><li>Act as a primary point of contact for merchants in arrears</li><li>Handle inbound and outbound calls, as well as written communications</li><li>Manage cases involving higher-value and more complex accounts</li><li>Negotiate repayment solutions balancing customer circumstances and business needs</li><li>Maintain accurate records across multiple systems</li><li>Work closely with colleagues in a team-based environment</li></ul>Ideal Candidate<ul><li>Fluent in German and English (written and verbal)</li><li>Background in credit control or collections advantageous but not essential - this role offers training for complete beginners</li><li>Confident communicator with strong negotiation and listening skills</li><li>Good attention to detail and data accuracy</li><li>Comfortable handling challenging conversations</li></ul>Benefits<ul><li>Competitive salary plus equity participation</li><li>Private medical and dental cover</li><li>Enhanced parental leave</li><li>Modern Central London office with on-site gym and other amenities</li><li>Subsidised meals and wellbeing initiatives</li><li>Collaborative, results-focused working environment</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9iaW4uSG9iYnMuOTUwODIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-02T07:11:45Z

5 results for Client Services Clerk in Epsom, Surrey