14 results for First Line Support in England

IT Manager

Knutsford, Cheshire
remote
Permanent
60000 - 70000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable. Responsibilities: <ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul>Experience/Skills required:<ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul>Salary/logistics:<ul><li>£60,000-£70,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0OTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-01T15:54:57Z

HR Generalist

Milton Keynes, Buckinghamshire
remote
Permanent
35000 - 40000 GBP / Yearly
<h3 data-end="145" data-start="84">People Advisor - Hybrid (2 days per week in office)</h3>Salary: Up to £40,000 Location: Milton Keynes Recruiting exclusively through Robert HalfAn opportunity for an experienced People/HR Advisor to join a busy, collaborative HR team, providing end-to-end support across the full employee lifecycle and driving continuous improvement in People processes.<h3 data-start="464" data-end="492">Key Responsibilities</h3><ul data-end="1342" data-start="493"><li data-end="602" data-start="493">Provide first-line HR advice to managers across disciplinary, grievance, performance and absence matters.</li><li data-start="603" data-end="698">Manage long-term sickness cases, occupational health referrals, and medical report reviews.</li><li data-start="699" data-end="780">Review and update HR policies, procedures, and performance/absence processes.</li><li data-end="895" data-start="781">Create and analyse People data using HRIS and Excel, producing dashboards and reports for senior stakeholders.</li><li data-start="896" data-end="1030">Support People-related projects including HRIS enhancements, reward/benefits improvements, induction and line manager development.</li><li data-start="1031" data-end="1114">Assist with recruitment activity and talent attraction initiatives when needed.</li><li data-start="1115" data-end="1196">Contribute to annual reporting requirements (including gender pay reporting).</li><li data-start="1197" data-end="1276">Support culture, engagement and change initiatives across the organisation.</li><li data-end="1342" data-start="1277">Maintain People-related audit actions and uphold HSE standards.</li></ul><h3 data-start="1344" data-end="1361">About You</h3><ul data-start="1362" data-end="1760"><li data-start="1362" data-end="1416">Strong, up-to-date knowledge of UK employment law.</li><li data-start="1417" data-end="1450">CIPD Level 5 (or equivalent).</li><li data-end="1531" data-start="1451">Confident advising managers, influencing stakeholders and managing ER cases.</li><li data-end="1607" data-start="1532">Highly organised, analytical and comfortable with HR systems and Excel.</li><li data-start="1608" data-end="1698">Collaborative, pragmatic and solutions-focused, with a continuous improvement mindset.</li><li data-end="1760" data-start="1699">Experience with ISO processes or energy sector (desirable).</li></ul><h3 data-end="1787" data-start="1762">What You'll Bring</h3><ul data-start="1788" data-end="2008"><li data-start="1788" data-end="1849">Excellent communication and relationship-building skills.</li><li data-end="1927" data-start="1850">Ability to work independently, take ownership and prioritise effectively.</li><li data-start="1928" data-end="2008">Strong problem-solving skills and a proactive approach to process improvement.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuOTM0NzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-12-11T08:34:13Z

Office Manager

London, London
remote
Permanent
- GBP / Yearly
OFFICE MANAGER - PERMANENT - HYBRID - LONDON - NEGOTIABLE SALARY Robert Half are thrilled to be working with a brilliant client in their search for a permanent Office Manager, located in the City of London, offering hybrid working! This is a hands-on, varied role ideal for someone who thrives in a fast-paced environment and enjoys making things run brilliantly behind the scenes.Things to know:<ul><li>Job Title: Office Manager</li><li>Salary: Negotiable</li><li>Location: City of London (with occasional travel between offices)</li><li>Working pattern: Full-time - hybrid (3 days onsite, 2 days working from home)</li></ul>Responsibilities:<ul><li>Oversee day-to-day operations across all 4 offices to maintain a safe, well-presented, and efficient workplace.</li><li>Manage relationships with serviced office providers, suppliers, and contractors, owning all facilities contracts and leading renewal negotiations in line with procurement and ESG principles.</li><li>Lead Health & Safety across the business, acting as Lead Fire Warden and Lead First Aider, and training others.</li><li>Support facilities-related onboarding and offboarding processes.</li><li>Manage switchboard, shared inboxes, post, printers, desk booking systems, and other office tools.</li><li>Support office moves, refurbishments, upgrades, and the sourcing of new locations.</li><li>Line-manage the Office Coordinator, providing support, guidance, and performance reviews.</li><li>Help manage recruitment for Business Support roles and ensure balanced workloads across the team.</li><li>Provide cover and support for EA/PA leads during busy periods or absences.</li><li>Oversee office supplies, equipment, procurement, and all related records and documentation.</li><li>Prepare and format documents (Word, Excel, PowerPoint, DocuSign).</li><li>Coordinate meetings, events, and logistics for document signing.</li><li>Monitor office budgets and expenses.</li><li>Provide regular updates and recommendations for improvements.</li><li>Act as the go-to person for all office-related queries across the company.</li><li>Work closely with HR, IT, and the wider Business Support team on cross-functional initiatives.</li><li>Lead or support the delivery of cross-office activities and communications.</li></ul>Requirements:<ul><li>5+ years' experience in a similar Office Manager role, including team management.</li><li>Strong organisational skills, attention to detail, and the ability to juggle multiple priorities.</li><li>A flexible, proactive attitude with a collaborative and positive approach.</li><li>Comfort handling confidential information.</li><li>Advanced MS Office skills plus experience with Adobe, DocuSign, HR systems, and expense/document management tools.</li><li>Someone who can see the big picture and create smarter, more efficient processes.</li><li>Minimum A-Level education or equivalent.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuODUxMjkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-12-11T10:36:41Z

Office Manager - Temporary

Harlow, Essex
remote
Temporary
30000 - 35000 GBP / Yearly
Location: Harlow Contract: Temporary - January (with potential longer-term opportunity) Hours: Full time, Monday to Friday (part-time long-term role available thereafter) Pay rate: £15 - £18 per hour + holiday pay Start date: First week of JanuaryRobert Half is exclusively recruiting on behalf of a school for an experienced Temporary Office Manager to provide full-time cover throughout the month of January. This is a key role supporting the smooth day-to-day running of the school office. There is also the opportunity for a part-time, longer-term position following the temporary assignment for the right candidate.<h3 data-start="958" data-end="982">Key Responsibilities</h3><ul data-start="983" data-end="1608"><li data-end="1036" data-start="983">Oversee the daily operations of the school office</li><li data-start="1037" data-end="1100">Line manage and support administrative staff where required</li><li data-end="1187" data-start="1101">Act as the first point of contact for parents, visitors, and external stakeholders</li><li data-end="1264" data-start="1188">Manage attendance records, pupil data, and general school administration</li><li data-end="1332" data-start="1265">Coordinate communications, correspondence, and diary management</li><li data-end="1425" data-start="1333">Support finance-related administration such as invoicing, orders, and expense processing</li><li data-start="1426" data-end="1527">Ensure compliance with school policies, safeguarding procedures, and data protection requirements</li><li data-start="1528" data-end="1608">Liaise with senior leadership to support operational needs during the period</li></ul><h3 data-end="1634" data-start="1610">Person Specification</h3><ul data-end="2078" data-start="1635"><li data-end="1710" data-start="1635">Proven experience in an office management or senior administrative role</li><li data-end="1791" data-start="1711">Previous experience within a school or education setting is highly desirable</li><li data-start="1792" data-end="1842">Strong organisational and communication skills</li><li data-start="1843" data-end="1907">Confident managing multiple priorities in a busy environment</li><li data-start="1908" data-end="2011">Comfortable using Microsoft Office and school management systems (e.g. SIMS or similar - desirable)</li><li data-end="2078" data-start="2012">Professional, approachable, and able to hit the ground running</li></ul><h3 data-start="2080" data-end="2099">The Opportunity</h3><ul data-start="2100" data-end="2362"><li data-end="2147" data-start="2100">Full-time temporary role throughout January</li><li data-end="2203" data-start="2148">Competitive hourly rate of £15-£18 plus holiday pay</li><li data-start="2204" data-end="2282">Potential to transition into a part-time, long-term position after January</li><li data-end="2362" data-start="2283">Opportunity to work in a supportive and well-established school environment</li></ul>If you are immediately available and interested in supporting a school during a critical period, please apply today through Robert Half.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmFtZXMuRGF2aWVzLjQ5MzA1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-17T13:28:09Z

IT Manager

Oldham, Greater Manchester
remote
Permanent
60000 - 75000 GBP / Yearly
We are seeking an experienced and forward-thinking IT Manager to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience, and a track record of managing IT within an SME environment.Key ResponsibilitiesERP Implementation & Management<ul><li>Lead or support the implementation, optimisation, and ongoing management of ERP system</li><li>Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs.</li><li>Provide user support, training, and process refinement related to ERP functions.</li></ul>Strategic Leadership & Technology Roadmap<ul><li>Develop and maintain a clear IT and technology roadmap aligned to business objectives.</li><li>Assess business needs and translate them into actionable IT strategies.</li><li>Drive continuous improvement across systems, processes, and security.</li></ul>Team Leadership & People Management<ul><li>Line manage the IT Support team, providing coaching, training, and performance management.</li><li>Set clear objectives and create a high-performing service-focused culture.</li><li>Oversee prioritisation and resolution of support tickets and escalations.</li></ul>Infrastructure & Systems Management<ul><li>Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation.</li><li>Manage hardware, software, networks, backups, and disaster recovery procedures.</li><li>Ensure system performance, reliability, and scalability across all sites.</li></ul>Cybersecurity & Compliance<ul><li>Lead cybersecurity initiatives, risk assessments, and mitigation plans.</li><li>Ensure compliance with data protection (e.g., GDPR) and industry standards.</li><li>Implement and maintain security policies, monitoring tools, and incident-response processes.</li></ul>Supplier & Third-Party Management<ul><li>Manage third-party IT vendors, suppliers, and service providers.</li><li>Negotiate contracts, manage performance, and ensure value and quality of service.</li><li>Coordinate external support for ERP, infrastructure, and security services where required.</li></ul>Skills & Experience RequiredEssential<ul><li>Proven experience as an IT Manager or Senior IT Leader within an SME environment.</li><li>Hands-on experience with ERP systems</li><li>Experience with security frameworks (IS027001, CE, CE+. CAF)</li><li>Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation.</li><li>Demonstrable experience in cybersecurity management, compliance, and risk mitigation.</li><li>Experience managing IT suppliers, third-party providers, and service contracts.</li><li>Track record of managing and developing IT support teams.</li><li>Ability to create and deliver an IT/technology roadmap for business growth.</li><li>Full UK driving licence</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42MDkxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-11-25T09:25:59Z

Community Associate

Milton Keynes, Buckinghamshire
remote
Temporary
13 - 15 GBP / Hourly
Role:Our client is looking to recruit an immediate, Community Assistant for a part time contract. In this role you will be responsible for the following duties: <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Providing a warm, friendly welcome to all members, guests, colleagues and external visitors to the site</li><li>Consistently deliver a members first service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.</li><li>Responsible for opening/closing (including any security measures) the Front Desk in line with SOPs</li><li>Encouraging usage of member app and any other associate technology to increase member engagement</li><li>Managing move in administration for new members in line with SOPs</li><li>Checking in / out, Day pass and Flex Members</li><li>Communicate guest and tour arrival to appropriate colleague/member</li><li>Manage all internal and external/commercial meeting room bookings, ensuring you work closely with SCM on commercial event bookings</li><li>Help CM maintain members portal and encourage member usage of member app and any other associate technology to increase member engagement</li><li>Responsible for ordering supplies and incidental for socials and external events</li><li>Replenishment of stock ordering (with CM) i.e., stock for honesty bar</li><li>Responsible for uploading all orders and receipts to 'xero' liaising with finance department when needed</li><li>Monitoring Front Desk email account</li><li>Respond to all enquiries via email/phone/in person (from members and external parties).</li><li>Notify members of deliveries</li></ul> Profile:The successful temporary, Community Assistant will have at least 2 years experience working within a similar office function. You must be either immediate or on a 1 week notice to be considered for this role. Client:Our client is a Property Business based in Milton Keynes. You will work 3 days per week from the office. Salary & Benefits:This immediate, temporary Community Assistant role will be paying circa £13-15 per hour. This is dependant on experience.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0Ljg2MzE0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-11T13:41:16Z

Desktop Support Engineer

London, London
remote
Permanent
35000 - 40000 GBP / Yearly
IT Support Technician Location: Central London Salary: £35,000 - £40,000 Type: Full-time, PermanentA leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.About the Role You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.Key Responsibilities<ul data-start="876" data-end="1651"><li data-start="876" data-end="946">Desktop support and troubleshooting in a Windows 10/11 environment</li><li data-start="947" data-end="970">Remote user support</li><li data-start="971" data-end="1076">Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services</li><li data-end="1133" data-start="1077">Support and administration of Microsoft Dynamics CRM</li><li data-start="1134" data-end="1177">Daily systems and infrastructure checks</li><li data-end="1247" data-start="1178">Installing and configuring new hardware, software and peripherals</li><li data-end="1272" data-start="1248">Onboarding new staff</li><li data-end="1317" data-start="1273">Maintaining and managing Windows servers</li><li data-end="1393" data-start="1318">Creating and updating documentation for all IT processes and procedures</li><li data-end="1447" data-start="1394">Business Continuity and Disaster Recovery testing</li><li data-start="1448" data-end="1502">Anti-virus, firewall and cyber security monitoring</li><li data-start="1503" data-end="1528">Backup administration</li><li data-end="1565" data-start="1529">Licensing and printer management</li><li data-end="1595" data-start="1566">Delivering staff training</li><li data-start="1596" data-end="1651">Supporting all other aspects of daily IT operations</li></ul>Skills & Experience Required<ul data-start="1688" data-end="2054"><li data-start="1688" data-end="1782">Minimum 18 months' IT support experience within a regulated financial services environment</li><li data-end="1824" data-start="1783">Strong desktop troubleshooting skills</li><li data-start="1825" data-end="1880">Excellent analytical skills and attention to detail</li><li data-start="1881" data-end="1943">Strong communication skills with a customer-first approach</li><li data-end="1990" data-start="1944">Calm under pressure, flexible and reliable</li><li data-start="1991" data-end="2054">Good knowledge of Microsoft operating systems (Windows 10/11)</li></ul>Professional StandardsAs part of a regulated organisation, you will be expected to:<ul data-end="2398" data-start="2149"><li data-start="2149" data-end="2208">Follow FCA, FSMA and all internal compliance procedures</li><li data-start="2209" data-end="2255">Keep documentation accurate and up to date</li><li data-start="2256" data-end="2336">Maintain CPD and stay informed on relevant legislative and technical changes</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC42MzEzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-12-04T12:12:35Z

IT Support Analyst

Kidlington, Oxfordshire
remote
Permanent
- GBP / Yearly
Robert Half has partnered with a client in Kidlington to recruit a permanent IT Support Analyst to join an established Service Desk Team, acting as the first point of contact for all user queries, ensuring the smooth running of the company's IT systems and hardware. Please note this role is fully office based and will require the candidate to go through DBS and SC clearance. Key Responsibilities <ul><li>1st Line desktop support, triage and troubleshoot IT hardware and software systems</li><li>O365 administration </li><li>Device management - desktops, laptops, mobile devices </li><li>IT documentation </li><li>Software licensing </li></ul>Skills and Experience<ul><li>Excellent customer service skills </li><li>Proven experience in a Service Desk role, managing tickets, troubleshooting technical queries </li><li>Strong understanding of M365, G-Suite, networking principles (TCP/IP, DNS, DHCP), Windows Server, MDM solutions (InTune)</li></ul>On Offer<ul><li>Competitive salary </li><li>Private Medical Insurance</li><li>Pension Contribution </li><li>Discretionary bonus scheme </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNjQxOTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-11-14T14:00:13Z

Global CRM Support Specialist

London, London
remote
Permanent
50000 - 65000 GBP / Yearly
This role invites a detail-ready, systems-aware specialist into a global CRM environment where marketing operations pulse across regions and time zones.Your focus is to keep CRM programs healthy, tuned, and steadily improving. You will partner with market teams, digital specialists, and technical groups to translate strategy into executable workflows, ensure campaigns run smoothly, and maintain a clear view of data, audiences, and platform behaviour.This role requires proven success with Salesforce Marketing Cloud. Global CRM Support Specialist Key Responsibilities: * Serve as the frontline resource for CRM colleagues worldwide, responding to operational and technical questions with clarity and efficiency. * Coordinate CRM processes end to end, from gathering requirements to confirming delivery timelines and verifying outcomes. * Guide markets in designing A/B experiments, multivariate tests, and automated journeys that adapt to customer behavior. * Build and refine audience segments using SQL queries, structured filters, and data relationships. * Create and maintain dynamic or personalized emails and landing pages in Salesforce Marketing Cloud, overseeing test contacts, content rules, and subscriber groups. * Perform thorough quality assurance across templates, devices, and browsers to ensure each journey operates consistently. * Collaborate with technical teams to release new features, integrations, and automations that strengthen reporting and operational agility. * Produce training guides, how-to notes, and reference materials that help marketing teams work confidently and independently. * Pinpoint opportunities for streamlined processes, automation gains, and improved use of SFMC's advanced features. * Support global adoption of emerging CRM practices, tools, and platform updates.Ideal Global CRM Support Specialist Profile: * You communicate with precision and can translate difficult technical concepts into friendly, usable explanations. * You notice anomalies quickly and approach troubleshooting with logical steadiness. * You understand the essentials of deliverability, including DNS, IP behavior, DKIM, bounce types, and sender reputation. * You have hands-on experience with A/B tests and iterative optimization based on measurable insights. * You adapt gracefully to shifting priorities and maintain a steady workflow. * You manage time effectively and prioritize tasks based on impact and urgency. * You keep your knowledge fresh by following CRM trends and SFMC enhancements.Global CRM Support Specialist Qualifications & Experience * Bachelor's or Master's degree in a relevant discipline. * At least one year of direct experience working inside Salesforce Marketing Cloud. * SFMC Email Specialist or Administrator certification is a welcomed advantage. * Strong technical communication and support experience. * Working knowledge of Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Interaction Studio. * Familiarity with SQL, AMPscript, HTML, CSS, JavaScript, and SOQL. * Demonstrated ability to solve complex issues with limited supervision. * Fluency in written and spoken English.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuOTgyNDEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-11-11T09:17:23Z

Field Engineer

City of London, London
remote
Permanent
25000 - 33000 GBP / Yearly
<h2 data-end="121" data-start="99">IT Field Engineer</h2>We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. Despite being relatively young, the business has quickly become a trusted partner for a wide range of progressive property owners across London.We're now looking for an enthusiastic, hands-on IT Field Engineer to join our service delivery team and play a key role in delivering high-quality connectivity to customers across the city.<h3 data-end="735" data-start="722">About you</h3>You'll thrive in this role if you are someone who:<ul data-start="789" data-end="1249"><li data-start="789" data-end="856">Is trustworthy, honest and takes pride in doing things properly</li><li data-start="857" data-end="916">Is driven, self-motivated and hungry to achieve results</li><li data-end="989" data-start="917">Enjoys working directly with customers and understanding their needs</li><li data-start="990" data-end="1058">Brings positive energy to a team and supports others when needed</li><li data-end="1119" data-start="1059">Cares about accuracy and getting things right first time</li><li data-end="1187" data-start="1120">Has a genuine interest in IT, telecoms and broadband technology</li><li data-start="1188" data-end="1249">Maintains a positive mindset and a strong can-do attitude</li></ul><h3 data-start="1251" data-end="1263">The role</h3>As an IT Field Engineer, you'll spend time visiting customer offices, activating and testing connectivity services, and ensuring a smooth onboarding experience. You'll work closely with internal teams, suppliers and building management to coordinate access, carry out surveys and resolve issues professionally.You'll receive structured training and ongoing coaching, giving you the tools and support to grow your technical knowledge and deliver work to a high standard.<h3 data-start="1914" data-end="1949">What you'll be doing day to day</h3><ul data-start="1951" data-end="2516"><li data-end="2029" data-start="1951">Visiting customer sites to activate services and resolve IT-related issues</li><li data-start="2030" data-end="2122">Working closely with the IT support desk to feedback on issues and ongoing support calls</li><li data-start="2123" data-end="2199">Liaising with account managers and keeping customers updated on progress</li><li data-start="2200" data-end="2284">Communicating with suppliers and network operators on live installs and projects</li><li data-end="2341" data-start="2285">Arranging site access with building management teams</li><li data-start="2342" data-end="2395">Conducting site surveys and producing route plans</li></ul><h3 data-start="2518" data-end="2555">Skills and experience (desirable)</h3><ul data-start="2557" data-end="2975"><li data-start="2557" data-end="2622">Strong communication skills and a professional on-site manner</li><li data-start="2623" data-end="2697">Good general IT skills and a desire to deepen your technical knowledge</li><li data-end="2748" data-start="2698">Interest in telecoms, broadband and networking</li><li data-end="2780" data-start="2749">Confidence using hand tools</li><li data-start="2781" data-end="2843">Ability to work independently and manage your own workload</li><li data-start="2844" data-end="2909">Understanding of fibre, leased lines or business connectivity</li><li data-end="2975" data-start="2910">A responsible, resilient attitude and a real drive to succeed</li></ul><h3 data-end="2991" data-start="2977">Why apply?</h3><ul data-end="3248" data-start="2993"><li data-start="2993" data-end="3051">Join an ambitious company that's growing quickly</li><li data-start="3052" data-end="3090">Work on varied sites across London</li><li data-end="3162" data-start="3091">Gain hands-on experience and structured training in telecoms and IT</li><li data-end="3248" data-start="3163">Be part of a supportive, energetic team where your contribution genuinely matters</li></ul>If you're looking for a role where you can learn, grow and make an impact in a fast-moving industry, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4zODk4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-12-30T12:06:45Z

Cyber Security Manager

Bristol, Bristol
remote
Permanent
80000 - 100000 GBP / Yearly
Robert Half are working with a long standing client to recruit a Cyber Security Manager on a permanent basis. Key Responsibilities:<ul data-end="1211" data-start="373"><li data-start="373" data-end="496">Provide expert cyber security guidance, translating control requirements into technical standards and secure baselines.</li><li data-start="497" data-end="574">Support architectural governance, project reviews, and digital assurance.</li><li data-start="575" data-end="674">Maintain the technical security roadmap and drive improvements across tooling and capabilities.</li><li data-start="675" data-end="811">Operate and optimise core security tools (Defender, Sentinel, Tenable, CASB) and track control adoption through KPIs and dashboards.</li><li data-end="926" data-start="812">Lead and document security initiatives, including hardening guides, architecture diagrams, and evidence packs.</li><li data-end="1006" data-start="927">Chair the Cyber Security Working Group and support regional security leads.</li><li data-start="1007" data-end="1069">Assist the Security Architect with deploying new controls.</li><li data-end="1211" data-start="1070">Deliver incident response: triage escalations, coordinate crisis response, provide out-of-hours support, and perform post-incident reviews.</li></ul>What We're Looking For:<ul data-start="1243" data-end="1578"><li data-end="1327" data-start="1243">Strong communicator with excellent stakeholder engagement and leadership skills.</li><li data-end="1427" data-start="1328">Highly organised, detail-driven, proactive, and able to manage multiple projects independently.</li><li data-start="1428" data-end="1528">Strong analytical and problem-solving ability, with clear and professional documentation skills.</li><li data-start="1529" data-end="1578">Commitment to ongoing professional development.</li></ul>Required Experience:<ul data-start="1607" data-end="2199"><li data-end="1730" data-start="1607">Degree or equivalent experience plus relevant security certifications (Security+, CEH, CySA+, Cloud Security Engineer).</li><li data-start="1731" data-end="1808">Significant experience in cyber security operations or incident response.</li><li data-end="1913" data-start="1809">Hands-on expertise with Microsoft Defender, Sentinel, Tenable, CASB, and cloud security (AWS/Azure).</li><li data-start="1914" data-end="2017">Proven security project delivery, PowerShell automation skills, and familiarity with IR frameworks.</li><li data-end="2097" data-start="2018">Consulting-style experience providing advisory support to IT/Digital teams.</li><li data-end="2199" data-start="2098">Knowledge of NIST, CIS, ISO, COBIT, OWASP, and willingness to work out of hours/travel when needed.</li></ul>Desirable:<ul data-end="2425" data-start="2218"><li data-end="2371" data-start="2218">Experience in MxDR/SOC support, security technologies (IDS/IPS, SIEM, firewalls), and compliance frameworks (GDPR, Cyber Essentials+, SOC2, PCI-DSS).</li><li data-end="2425" data-start="2372">Strong understanding of data protection principles.</li></ul>If you're a proactive security professional looking to shape and strengthen a growing cyber capability, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0ODQwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-11-24T09:14:36Z

Systems Manager

Chipping Norton, Oxfordshire
remote
Permanent
50000 - 60000 GBP / Yearly
Exciting opportunity for a Systems Manager with strong experience gained in hospitality / retail to join a growing business based near Chipping Norton, offering up to £60,000 DOE.The roleAs Systems Manager, you'll be responsible for administering and supporting a variety of hospitality and retail systems. This will include:<ul><li>provide day to day support and coordination business systems</li><li>troubleshoot / problem solve technical issues (driving root cause analysis)</li><li>coordinate upgrades, releases etc. </li><li>maintain documentation as well as training and best practice support to users</li><li>work closely with 3rd party vendors </li><li>support on ongoing projects, including roll outs of new systems and applications </li><li>ensure systems are compliant with IT security standards</li></ul>About youApplicants for the Systems Manager role will have:<ul><li>experience of supporting hospitality and/or retail systems, with strong knowledge of the hospitality / retail industries and processes</li><li>experience of hospitality / retail systems (e.g. Opera Cloud, Simphony)</li><li>excellent stakeholder management skills, including experience of working with 3rd party vendors </li><li>excellent coordination and organisation skills, with ability to work on projects</li><li>have access to own car/transport and driving licence, with flexibility to travel to various local sites</li></ul>On offerSalary of up to £60,000 depending on experience plus excellent benefits. Note this is an office based role. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjE4MTcwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-01-06T11:47:04Z

IT Governance Coordinator

Wantage, Oxfordshire
remote
Permanent
- GBP / Yearly
Exciting opportunity for applicants with a real interest in cyber security and GRC to join a global business based in Wantage as IT Governance Coordinator, offering excellent development opportunities and chance to support international cyber security initiatives! The roleAs IT Governance Coordinator, you'll join an international team and support governance, risk & compliance initiatives within cyber security. This will include:<ul><li>risk management (risk assessments, maintaining risk register etc.)</li><li>ensuring IT governance, policies, standards and processes are maintained and adhered to</li><li>supporting on an ISO 27001 implementation (maintaining ISMS, supporting audits etc.)</li><li>work closely with IT and infrastructure teams, supporting various cyber security activities (e.g. vulnerability management, incident response etc.)</li></ul> About youApplicants for the IT Governance Coordinator will:<ul><li>have experience gained in an IT governance, cyber security or compliance / GRC focused role(s)</li><li>familiarity with ISO 27001 and other frameworks </li><li>excellent attention to detail, strong analytical approach and documentation skills </li><li>strong communicator</li></ul> On offerCompetitive salary and benefits including bonus, generous pension, 25 days annual leave, as well as excellent career prospects and professional development. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjY3MjA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-10T15:55:21Z

Cyber Security Manager

Chippenham, Wiltshire
remote
Permanent
85000 - 95000 GBP / Yearly
Robert Half has partnered with a fast-growing global client based near Chippenham to recruit for a Cyber Security Manager role. Paying up to £95,000 with company bonus and fantastic benefits and remote working (with occasional trips to Chippenham office as and when needed). This is a newly created position where the role is a 50/50 split between strategic oversight and hands-on delivery. It involves direct collaboration with wider IT teams and business stakeholders to ensure secure practices and maintain alignment with business objectives.The Role<ul><li>Deliver the Global Cyber Security Strategy regionally, aligning with business needs and regulations, and advising leadership on security investments and resource priorities</li><li>Maintain and evolve security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness.</li><li>Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure.</li><li>Track emerging threats and recommend updates to policies, standards, and procedures.</li><li>Oversee daily security operations, including monitoring, vulnerability management, and incident response.</li><li>Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement.</li><li>Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting.</li><li>Act as the primary contact for operational cyber matters, providing clear, timely communication to stakeholders and leadership.</li></ul>About You <ul><li>Demonstrable experience in cyber security operations, including incident management, threat monitoring, and vulnerability management.</li><li>Familiarity with regulatory frameworks within region and best practices (such as ISO 27001, NIST CSF, Cyber Essentials).</li><li>Professional certifications - CISSP, CISM, ISO27001</li></ul>On Offer <ul><li>Salary up to £95,000</li><li>Company bonus</li><li>25 days annual leave</li><li>Remote working (occasional visits to office near Chippenham)</li><li>Enhanced pension contribution</li><li>Private medical insurance</li><li>Life assurance - 3x annual salary</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMTQwOTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-01-05T13:34:49Z