14 results for First Line Support in England

Senior IT Support Engineer -Leading BANK!

City of London, London
remote
Permanent
50000 - 60000 GBP / Yearly
Robert Half Limited has an outstanding opportunity to join a small but growing Bank as their Senior IT Support Engineer. This is a hands-on role where you'll be the go-to person for IT support, with clear scope to progress into cyber and security down the line.<h3 data-end="470" data-start="450">What you'll do</h3><ul><li>Experience/Qualifications Required </li></ul><ul data-start="471" data-end="856"><li data-start="471" data-end="570">Ideally a degree or relevent along with 2nd/3rd Line Support and 5+ years' experience (and proven stability in previous roles)</li><li data-end="653" data-start="571">Act as a confident communicator - slick, sharp, and engaging with stakeholders</li><li data-start="654" data-end="732">Be a Windows whizz with hands-on experience in Microsoft Exchange & VMware</li><li data-start="733" data-end="804">Bring a strong interest in Cyber (quals a bonus, but not essential)</li><li data-start="805" data-end="856">Work onsite 5 days a week in the City of London</li></ul><h3 data-start="858" data-end="879">What you'll get</h3><ul data-end="1126" data-start="880"><li data-start="880" data-end="936">Supportive team with ongoing training and mentorship</li><li data-start="937" data-end="1007">Career growth opportunities, including progression into management</li><li data-end="1056" data-start="1008">Exposure to modern tech stacks and new tools</li><li data-end="1126" data-start="1057">Benefits package including pension, holidays, and wellbeing perks</li></ul>This is a fantastic chance to join a respected financial institution where your impact will be visible from day one.Apply now - interviews are being scheduled ASAP.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS44ODQ4Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-02T14:08:19Z

IT Support Engineer

Staffordshire, Staffordshire
remote
Temporary
25000 - 28500 GBP / Yearly
Robert Half have partnered exclusively with an SME in the Staffordshire area to recruit an IT Support Engineer on a Fixed Term basis.Responsibilities: The IT Support Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers: <ul><li>Support the training of staff to adopt and maximise the use of IT systems</li><li>Support the delivery of 1st/2nd Line Support</li><li>Assist with the IT aspects of office moves, onboarding new suppliers and systems</li><li>MS Teams and SharePoint housekeeping - maintenance, reviews and archive</li><li>Manage 3rd party software - comms, licences, etc. </li><li>Monitor, respond and manage the IT mailbox</li><li>Create and maintain the IT licence register </li></ul>Requirements:<ul><li>Commercial experience supporting Office 365, SharePoint, Teams and IT security packages</li><li>Experience supporting and managing Microsoft Teams in a large organisation</li><li>At least 2 years of IT Support, including 1st/2nd line experience</li><li>Knowledge of server maintenance and/or network management</li><li>Demonstrable experience delivering a high level of customer service</li><li>Experience working with 3rd parties and 3rd party delivered services</li></ul> £25,000-£28,500 + hybrid working on offer. A vehicle is required to get to site due to my client's location. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjY0MzQ2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-08-27T16:41:17Z

IT Support Analyst

Weston-Super-Mare, Somerset
remote
Permanent
25000 - 27000 GBP / Yearly
IT Support Technician 📍 [Weston-super-Mare] | 🕒 Full-time | 💼 PermanentAbout the Role We're looking for an enthusiastic IT Support Analyst to join our collaborative and forward-thinking client. If you have hands-on desktop support experience, enjoy solving problems, and thrive in a fast-paced environment, this could be the perfect role for you.What You'll Be Doing<ul data-end="1096" data-start="491"><li data-start="491" data-end="582">Providing 1st and 2nd line support for hardware and software issues across the business</li><li data-end="649" data-start="583">Managing and resolving service desk tickets within agreed SLAs</li><li data-start="650" data-end="727">Installing, configuring, and maintaining desktop systems and IT equipment</li><li data-start="728" data-end="802">Supporting user account management via Active Directory and Office 365</li><li data-end="869" data-start="803">Assisting with IT equipment moves, upgrades, and installations</li><li data-start="870" data-end="960">Collaborating with the wider IT team to troubleshoot and escalate issues when required</li><li data-end="1031" data-start="961">Contributing to IT projects and continuous improvement initiatives</li><li data-end="1096" data-start="1032">Keeping accurate records of assets and service desk activity</li></ul>What We're Looking For<ul data-start="1127" data-end="1623"><li data-start="1127" data-end="1203">Minimum 1 years' experience in a desktop support or IT technician role</li><li data-start="1204" data-end="1288">Knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP)</li><li data-end="1355" data-start="1289">Experience with Active Directory and Office 365 administration</li><li data-start="1356" data-end="1420">Familiarity with ITIL principles and service desk operations</li><li data-end="1503" data-start="1421">Exposure to Windows Server environments and virtualisation (Hyper-V) is a plus</li><li data-start="1504" data-end="1564">Strong communication skills and a customer-first mindset</li><li data-start="1565" data-end="1623">Ability to work both independently and collaboratively</li></ul>Why Join Us?<ul data-start="1644" data-end="1861"><li data-start="1644" data-end="1706">Be part of a supportive IT team where your input is valued</li><li data-start="1707" data-end="1789">Exposure to a wide range of technologies and opportunities to grow your skills</li><li data-end="1861" data-start="1790">A fast-paced, engaging environment with room for career development </li></ul>📩 Interested? Apply now and take the next step in your IT career!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjgzNTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T16:35:57Z

IT Manager

Knutsford, Cheshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable. Responsibilities: <ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul>Experience/Skills required:<ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul>Salary/logistics:<ul><li>£60,000-£65,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjc2MDYzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T10:53:35Z

IT Support Specialist (Mac)

London, London
remote
Permanent
50000 - 60000 GBP / Yearly
IT Support Specialist (Mac Based) - Global Executive Advisory BusinessLocation: Central London (Hybrid - 3 days on-site)£50-£60k (dependent on experience) + Bonus & BenefitsOur client, a global platform of companies at the forefront of talent advisory and executive search, is seeking an IT Support Specialist to join their growing London team. With a presence across North America, EMEA and APAC, our client partners with some of the most innovative growth brands and established organisations worldwide, driving transformation through talent, technology, and networks.This is an exciting opportunity to join a dynamic, people-focused business recognised as one of the best workplaces by Inc. Magazine for multiple years.The RoleAs an IT Support Specialist, you will be responsible for implementing IT procedures and delivering best-practice solutions across the organisation. Acting as the first point of contact for end-user support, you'll troubleshoot hardware, software, and network issues while collaborating with the wider IT team to enhance service delivery.This role requires excellent communication skills and a service-oriented mindset, with the ability to listen, problem-solve, and provide an exceptional user experience. The environment is primarily Mac-based, so strong experience in macOS and MDM solutions such as Jamf or Kandji is essential.Key Responsibilities<ul><li>Act as primary contact for Tier 1/desktop support, including account access, applications, and peripheral connectivity.</li><li>Troubleshoot and manage profiles, policies, and configurations using MDM tools.</li><li>Support and educate users on conference room equipment.</li><li>Escalate issues and coordinate hardware lifecycle management with Tier 2+ support.</li><li>Manage warranty repairs with Apple/Microsoft.</li><li>Maintain accurate departmental documentation.</li><li>Ensure compliance with security team requirements and communicate these effectively to end users.</li></ul>About You<ul><li>Strong macOS expertise with MDM administration (Kandji preferred).</li><li>Previous IT team experience, ideally with help desk/ticketing systems.</li><li>Confident supporting both Mac and Windows 10 environments.</li><li>Excellent communication skills with a professional, customer-first approach.</li><li>Strong time management, prioritisation, and problem-solving skills.</li><li>Knowledge of Google Workspace and Chrome browser management.</li><li>Familiarity with one or more of: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService.</li><li>Scripting experience a bonus.</li><li>Degree-level education preferred.</li></ul>Why Apply?<ul><li>Join a fast-growing global business with a people-first culture.</li><li>Work in a collaborative, forward-thinking team environment.</li><li>Opportunity to work with cutting-edge IT systems in a Mac-first workplace.</li><li>Hybrid role offering flexibility with regular time in a central London office.</li></ul>Location: Central London (Hybrid - 3 days on-site)£50-£60k (dependent on experience) + Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4yMjM4OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-11T16:55:28Z

Junior IT Support Engineer

Shepton Mallet, Somerset
remote
Permanent
28000 - 32000 GBP / Yearly
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering. This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!What You'll Be Doing:<ul><li>Providing technical support by diagnosing and resolving IT issues for employees across the business.</li><li>Logging and managing support tickets, ensuring timely resolution in line with IT procedures.</li><li>Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.</li><li>Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).</li><li>Managing user accounts and permissions in Active Directory.</li><li>Assisting with IT inductions for new starters.</li><li>Troubleshooting and maintaining printers, laptops, and other office hardware.</li><li>Tracking IT assets and ensuring efficient use of hardware and software licenses.</li><li>Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.</li><li>Liaising with third-party vendors to resolve hardware and software issues.</li></ul>Professional Competancies:<ul><li>Problem Solver - You love tackling IT challenges and finding creative solutions.</li><li>Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.</li><li>Great Communicator - You can explain technical issues in a clear and friendly way.</li><li>Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.</li><li>Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.</li></ul>What You'll Need:<ul><li>Educated to AS Level, BTEC, NVQ Level 3, or equivalent.</li><li>Experience troubleshooting and diagnosing IT issues.</li><li>Basic knowledge of Active Directory and Microsoft Intune is a plus.</li><li>A willingness to learn, develop, and grow in an exciting and evolving IT environment.</li></ul>Salary/logistics:<ul><li>circa £30,000 basic salary</li><li>hybrid working (2-3 days in the office post probation)</li><li>Up to 10% bonus</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYxNjAwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-15T10:41:36Z

Application Support

City of London, London
remote
Permanent
35000 - 40000 GBP / Yearly
Application Support Analyst - £40,000 + 12.5% pension Hybrid - 2 days in the office (London)We're working with a not-for-profit membership organisation that champions and protects the rights of authors, ensuring they receive fair recognition and reward for their work. With over 125,000 members worldwide, the organisation plays a vital role in licensing, collecting, and distributing revenues, while also campaigning for policies that support writers.They are now looking for an Application Support Analyst to join their IT team. This role is key to supporting the organisation's SAP Business One applications and associated systems, ensuring they run smoothly and continue to evolve in line with the needs of the business.<h3 data-start="944" data-end="956">The role</h3>As an Application Support Analyst, you'll:<ul data-start="1002" data-end="1507"><li data-end="1111" data-start="1002">Act as the escalation point for end-user support on SAP Business One, Power BI, and bespoke applications.</li><li data-start="1112" data-end="1187">Troubleshoot issues, resolve data queries, and manage service requests.</li><li data-start="1188" data-end="1292">Support income processing and data matching, ensuring accuracy across complex operational processes.</li><li data-end="1404" data-start="1293">Work closely with internal teams and external providers to develop enhancements, fix bugs, and perform UAT.</li><li data-end="1507" data-start="1405">Provide technical solutions to business problems while ensuring systems integrity and reliability.</li></ul><h3 data-end="1537" data-start="1509">What we're looking for</h3><ul data-start="1538" data-end="1977"><li data-end="1593" data-start="1538">Strong problem-solving and logical thinking skills.</li><li data-end="1650" data-start="1594">Excellent communication and documentation abilities.</li><li data-start="1651" data-end="1712">Experience in IT support, ideally within ERP/CRM systems.</li><li data-end="1774" data-start="1713">Knowledge of SQL and/or Python for working with data.</li><li data-end="1877" data-start="1775">Experience with SAP Business One (or another ERP/CRM) is desirable, but training will be provided.</li><li data-end="1977" data-start="1878">Familiarity with reporting and data visualisation tools such as Power BI would be an advantage.</li></ul><h3 data-start="1979" data-end="2000">What's on offer</h3><ul data-end="2381" data-start="2001"><li data-start="2001" data-end="2019">£40,000 salary</li><li data-start="2020" data-end="2086">12.5% pension contribution (no employee contribution required)</li><li data-end="2137" data-start="2087">Hybrid working - 2 days per week in the office</li><li data-end="2167" data-start="2138">Private medical insurance</li><li data-end="2236" data-start="2168">25 days annual leave + bank holidays + 3 extra days at Christmas</li><li data-end="2304" data-start="2237">Flexible working, holiday trading, and work-from-anywhere weeks</li><li data-end="2381" data-start="2305">A supportive, inclusive culture with a focus on professional development</li></ul>This is a fantastic opportunity to join a mission-driven organisation making a real difference to the creative community, while working in a collaborative and flexible environment.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45MDI2MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-14T20:54:05Z

IT Support Officer

London, London
remote
Permanent
40000 - 60000 GBP / Yearly
Robert Half has partners with a Financial Services Organisation in London and they are looking for a IT Support Officer to join their team. The CIO has a big focus and emphasis on developing the individual in his team. Role: They are looking to hire an IT Support Officer with 4+ years experience inc:<ul><li>Strong knowledge of Windows operating systems</li><li>Experience supporting enterprise applications, including Office 365, Microsoft Exchange, and Active Directory.</li><li>Experience with VMware</li><li>Keen interest in Cyber Security (Certifications are a plus)</li></ul>Role: IT Support Officer Salary: £45,000 - £60,000 plus bonus and benefitsLocation: London (5 days a week in office).Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi45NTkzNi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-01T07:46:32Z

Junior IT Support Engineer

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting a technology innovation agency to recruit a Junior IT Support Engineer on a 3 month contract basis - London based Role<ul><li>The Junior IT Support Engineer will provide white-glove IT support to internal users, ensuring a high-quality and professional experience.</li><li>Diagnose and resolve hardware, software, and network issues primarily in a Windows-based environment.</li><li>Support desktop and laptop configurations, installations, and troubleshooting.</li><li>Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.</li><li>Assist with IT on boarding and off boarding, including setting up new user devices and accounts.</li><li>Maintain and troubleshoot conferencing and collaboration tools such as Zoom, Microsoft Teams, and VPN solutions.</li><li>Work closely with senior IT staff and escalate complex issues as needed.</li><li>Document IT issues and resolutions in the ticketing system to improve troubleshooting processes.</li><li>Assist in IT projects such as system upgrades, software deployments, and security improvements.</li></ul>Profile<ul><li>The Junior IT Support Engineer will ideally have c1-2 years of experience in an IT support role,</li><li>Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.</li><li>Experience with hardware troubleshooting, including desktops, laptops, and mobile devices.</li><li>Familiarity with networking concepts (DNS, DHCP, VPN, etc.).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills to provide exceptional end-user support.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus.</li></ul>Company<ul><li>Technology Innovation agency with offices in London</li><li>on-site required </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjg2Mjg1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-02T08:24:00Z

Data Governance Manager

City of London, London
remote
Permanent
95000 - 115000 GBP / Yearly
Data Governance Manager - 95-115k - Commodities Trading - City of London (Hybrid Working) About UsWe are a London-based international commodities trading, investments, and risk management firm, regulated by the FCA. With ambitious growth plans in financial services, we are investing heavily in data as a key enabler of our future success. We are currently undertaking a five-year programme to transition from legacy systems to modern, cloud-based technologies.Our Microsoft-based technology stack (including Azure and Purview) underpins this transformation, and we are building a forward-thinking data governance capability that delivers value, ensures compliance, and supports innovation.The RoleWe are seeking an experienced Data Governance Manager to lead the build-out of our data governance framework. This is a new and highly visible role, reporting into the Head of Operational Resilience, DPO & DCO.Unlike traditional governance roles, this position is hands-on and delivery-focused. You will work closely with stakeholders across trading, risk, operations, and technology to embed pragmatic governance practices that support efficiency, compliance, and business growth-without introducing unnecessary bureaucracy.Initially, there are no direct line management responsibilities, but as the function grows into a fully operational, cross-business BAU service, the role will expand. The ideal candidate must therefore be equally comfortable operating independently and contributing to a future leadership structure.Key Responsibilities<ul><li>Develop, implement, and maintain a practical data governance framework aligned with FCA regulations and industry best practice.</li><li>Partner with business and technology stakeholders to embed governance processes that deliver value and efficiency.</li><li>Support the migration of data from legacy platforms to our new cloud-based Microsoft stack, ensuring data quality, lineage, and accessibility.</li><li>Own and drive policies on data ownership, classification, retention, and access management.</li><li>Leverage Microsoft Purview and related tools to implement governance, cataloguing, and compliance controls.</li><li>Monitor compliance with internal policies and external regulatory requirements, addressing data risks proactively.</li><li>Promote a culture of accountability, data quality, and innovation across the organisation.</li><li>Provide subject matter expertise to projects, change initiatives, and regulatory reviews.</li></ul>About You<ul><li>5+ years' experience in a Data Governance Manager (or equivalent) role, ideally within financial services or another FCA-regulated environment.</li><li>Proven track record in building and embedding data governance frameworks and controls.</li><li>Hands-on experience with Microsoft data technologies (Azure, Purview).</li><li>Strong knowledge of data management best practices, including data quality, metadata, and lineage.</li><li>Practical understanding of regulatory requirements impacting data in financial services.</li><li>Exceptional stakeholder management and communication skills, with the ability to influence senior business and technology partners.</li><li>Pragmatic and innovative approach-able to balance compliance needs with business efficiency.</li><li>Comfortable working independently in a build-out phase, with appetite to grow into a leadership role as the function scales.</li></ul>What We Offer<ul><li>Opportunity to shape and grow the data governance function from the ground up.</li><li>Exposure to cutting-edge cloud technologies in a global commodities and financial services environment.</li><li>A dynamic, fast-moving culture where innovation and efficiency are valued as highly as compliance.</li><li>Competitive compensation package with benefits</li></ul>Office - City of London (3 days in the office) Salary - £95-115k, Annual Bonuses, Excellent BenefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi44NDc1Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-04T08:07:49Z

IT Manager

London, London
remote
Permanent
55000 - 60000 GBP / Yearly
IT ManagerLocation: Central London - 3 Days in the office, 2 days WFH£50,000 - £60,000 + Annual Bonus (up to 20%) & Excellent Benefits Our client is seeking a dynamic, experienced, and motivated IT Manager to take ownership of their IT infrastructure and operating systems. This is a fantastic opportunity to join a growing business with ambitious plans, where you'll play a pivotal role in shaping and delivering a first-class IT environment across their portfolio of hospitality businesses.The RoleYou will be responsible for reviewing, developing, and managing the IT Infrastructure Operating Model, ensuring the delivery of secure, resilient, and efficient information and communications technology services. Working closely with senior leadership, hotel operations, and external IT service providers, you'll ensure their technology platform supports both the day-to-day running of their hotels and their exciting future growth plans.Key Responsibilities<ul><li>Ensure the IT infrastructure operating model is fit for purpose across portfolio.</li><li>Proactively identify and deliver IT solutions that enhance operations and support growth.</li><li>Manage and performance-monitor external IT service delivery partners.</li><li>Support the business with GDPR compliance and information security, including regular audits.</li><li>Oversee 3rd-party supplier contracts and service level agreements.</li><li>Track and manage hardware, software, and licensing lifecycles.</li><li>Stay ahead of emerging IT trends and recommend innovations to enhance operating model.</li><li>Build and leverage strong networks with IT service providers and industry experts.</li><li>Partner with leadership and operational teams to ensure IT performance meets business needs.</li></ul>About You"We are looking for someone ambitious, resilient, and hands-on, with strong IT systems knowledge and a proven record of delivery in service-led environments. You will thrive in a fast-paced business, be confident engaging with stakeholders at all levels, and have the ability to balance detail with big-picture thinking."Key Attributes & Experience:<ul><li>Minimum 5 years' experience in IT service delivery, ideally in the hospitality sector (not essential).</li><li>Strong understanding of IT systems, asset management, compliance, and licensing.</li><li>Experienced in managing and holding external IT partners accountable for performance.</li><li>Skilled at problem-solving, driving service improvements, and leading change.</li><li>Ability to manage the full IT service lifecycle (design, development, delivery, operations).</li><li>Financially astute with experience in budgeting and supplier management.</li><li>Excellent stakeholder management and relationship-building skills.</li><li>Self-motivated, adaptable, and able to prioritise in a fast-moving environment.</li></ul>Why Join them?<ul><li>Be part of a growing and ambitious business with significant expansion plans.</li><li>Opportunity to make a real impact by shaping IT systems and processes across their hotels.</li><li>Work alongside a passionate leadership team in a collaborative environment.</li><li>A role with breadth, autonomy, and the chance to directly influence business success.</li></ul>"We're looking for someone with ambition, drive, and a sense of humour - someone who enjoys rolling up their sleeves, owning solutions, and being part of an exciting growth journey."Location: Central London - 3 Days in the office, 2 days WFHCompensation: £50,000 - £60,000 + Annual Bonus (up to 20%) & Excellent Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi40MDI2NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-11T17:01:45Z

Data Manager

Manchester, Greater Manchester
remote
Permanent
- 65000 GBP / Yearly
Data Manager - Manchester (5 days on site) - circa 65k plus benefitsRobert Half has been retained by a leading infrastructure consulting business to recruit a Data Manager. This is an exciting opportunity for an experienced professional to play a critical role in managing data securely, effectively, and in compliance with legal and project requirements.About the RoleThe Data Manager will be responsible for:<ul><li>Creation, development and management of a Common Data Environment (CDE).</li><li>Enforcing compliance with the main contractors Integrated Management System and the end clients Information Management Requirements.</li><li>Overseeing data security protocols, including corrective and preventive actions.</li><li>Ensuring compliance with data protection and legislative requirements outlined in contract documents.</li><li>Coordinating the management and transfer of data between contractors and the wider supply chain</li></ul>Key ResponsibilitiesInformation Systems:<ul><li>Maintain compliance with the data management criteria defined in Schedule 6 of the MSA.</li></ul>Data Protection and Security:<ul><li>Safeguard all confidential information under the guidelines of Clause 62 and Schedule 32 of the Project Agreement.</li><li>Develop and maintain an information security programme to ensure data confidentiality, integrity, and availability.</li><li>Respond promptly to data breaches or unauthorised access incidents and maintain a detailed log of actions taken.</li></ul>Records and Information Management:<ul><li>Maintain up-to-date, accessible, and secure electronic records for the project.</li><li>Manage and support the population of the Common Data Environment (CDE) for all stakeholders.</li><li>Fulfil compliance requirements set forth in Schedule 24 of the Project Agreement.</li></ul>Cybersecurity Oversight:<ul><li>Implement measures to protect against potential security risks, including unauthorised access, malware, and other vulnerabilities.</li><li>Ensure all third parties and subcontractors comply with established information security practices.</li></ul>Personnel Management:<ul><li>Ensure all employees working with sensitive data have valid DBS certifications.</li><li>Maintain an up-to-date log of certifications and renewal dates.</li></ul> Qualifications and Experience<ul><li>Degree in Information Management, IT, Engineering, or a related field.</li><li>Relevant certification, such as Certified Information Systems Security Professional (CISSP).</li><li>At least 5 years of experience in data management within large-scale project environments (preferably in construction, infrastructure, renewables or utilities).</li><li>Proficiency in managing Common Data Environments (CDEs) and implementing robust data security protocols.</li><li>Experience with maintaining ISO 27001 compliance for data security.</li></ul> What We're Looking ForAn analytical and detail-oriented individual who thrives in complex project environments. You'll need a firm understanding of data protection legislation, strong organisational skills, and a collaborative mindset for engaging with stakeholders ranging from contractors to utility companies.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QW50aG9ueS5DbGFyay44NjM0Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-22T08:24:04Z

Head of IT

West End, London
remote
Permanent
90000 - 110000 GBP / Yearly
The CompanyMy client is a owner managed, British. Retail, Manufacturing and Publishing business based in Central London with stores situated around the world. Organic growth sees them recruiting for a Head of IT to join their team. The Role<ul data-sourcepos="4:1-8:0"><li data-sourcepos="4:1-4:62">Develop and execute IT strategy aligned with business goals.</li><li data-sourcepos="5:1-5:91">Drive digital transformation for enhanced customer experience and operational efficiency.</li><li data-sourcepos="6:1-6:81">Collaborate with leadership on technology opportunities and long-term planning.</li><li data-sourcepos="7:1-8:0">Ensure technology investments align with company objectives.</li></ul><ul data-sourcepos="10:1-13:0"><li data-sourcepos="10:1-10:28">Manage and mentor IT team.</li><li data-sourcepos="11:1-11:57">Foster a culture of innovation and continuous learning.</li><li data-sourcepos="12:1-13:0">Ensure alignment between IT team objectives and broader business goals.</li></ul><ul data-sourcepos="15:1-18:0"><li data-sourcepos="15:1-15:62">Protect digital assets, customer data, and internal systems.</li><li data-sourcepos="16:1-16:69">Ensure compliance with regulations and internal security protocols.</li><li data-sourcepos="17:1-18:0">Develop and manage disaster recovery and business continuity plans.</li></ul><ul data-sourcepos="20:1-23:0"><li data-sourcepos="20:1-20:42">Evaluate and manage third-party vendors.</li><li data-sourcepos="21:1-21:65">Manage IT budget for cost-effective and high-quality solutions.</li><li data-sourcepos="22:1-23:0">Negotiate contracts with technology providers.</li></ul><ul data-sourcepos="25:1-29:0"><li data-sourcepos="25:1-25:65">Oversee IT systems supporting retail and publishing operations.</li><li data-sourcepos="26:1-26:36">Ensure reliable IT infrastructure.</li><li data-sourcepos="27:1-27:53">Lead software development and maintenance projects.</li><li data-sourcepos="28:1-29:0">Manage telephony strategy and operations.</li></ul><ul data-sourcepos="31:1-33:51"><li data-sourcepos="31:1-31:63"> across retail and publishing operations.</li><li data-sourcepos="32:1-32:77">Optimise workflows for efficient sales, content creation, and distribution.</li><li data-sourcepos="33:1-33:51">Monitor system performance and minimise downtime.</li><li data-sourcepos="33:1-33:51"></li></ul>Your ProfileTo apply for this role you will have at least 10 years in an IT Leadership capacity. You will have managed staff but will be happy to be hands on where necessary. Based on the nature of the business, candidates from Retail, FMCG, Manufacturing or Publishing will be advantageous. You will motivated to work for an owner led business that has a family feel and be motivated to go above and beyond. This role is 5 days a week in the office during the 6 month probation. 3-4 after. Salary & Benefits£100,000 - £110,000 Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guMTY3MDMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-09-18T17:07:16Z

Head of Data

London, London
remote
Permanent
120000 - 160000 GBP / Yearly
<h2 data-start="148" data-end="165">Head of Data</h2>Location: London (with global remit) Sector: Private Equity & Alternative InvestmentsOur client is one of the world's leading private equity and investment advisory firms, managing over €180 billion of assets across Europe, the Americas, and Asia. With a diverse investment portfolio spanning private equity, credit, infrastructure, and secondaries, they are renowned for driving long-term value creation and innovation.We are seeking an experienced Head of Data to design and lead a global data strategy. This is a senior leadership role that will define how data underpins decision-making, powers investment insight, and drives operational excellence across a truly international platform.<h3 data-end="1022" data-start="996">Key Responsibilities</h3><ul data-end="1608" data-start="1023"><li data-start="1023" data-end="1119">Develop and execute a firm-wide data strategy aligned to business and investment priorities.</li><li data-start="1120" data-end="1203">Lead on data governance, privacy, and compliance across multiple jurisdictions.</li><li data-start="1204" data-end="1295">Oversee the design and evolution of scalable, secure data platforms and infrastructure.</li><li data-end="1412" data-start="1296">Partner with investment and operational teams to deliver advanced analytics, dashboards, and AI-driven insights.</li><li data-end="1515" data-start="1413">Build and lead a high-performing global data team spanning engineering, analytics, and governance.</li><li data-start="1516" data-end="1608">Champion a data-driven culture, enhancing literacy and adoption across the organisation.</li></ul><h3 data-end="1625" data-start="1610">About You</h3><ul data-end="2085" data-start="1626"><li data-end="1750" data-start="1626">10+ years' experience in senior data leadership, ideally within private equity, asset management, or financial services.</li><li data-end="1821" data-start="1751">Strong track record of building and scaling global data functions.</li><li data-end="1924" data-start="1822">Deep technical knowledge of cloud platforms, data engineering, governance, and advanced analytics.</li><li data-start="1925" data-end="2007">Proven ability to align stakeholders and influence at senior leadership level.</li><li data-start="2008" data-end="2085">Strategic, commercially minded, and able to embed innovation responsibly.</li></ul><h3 data-end="2108" data-start="2087">What's on Offer</h3><ul data-end="2516" data-start="2109"><li data-end="2216" data-start="2109">Competitive base salary of £120,000 - £160,000, plus discretionary bonus</li><li data-end="2330" data-start="2217">The opportunity to shape and lead a global data agenda at one of the most respected names in private markets.</li><li data-start="2331" data-end="2415">A collaborative, international environment with exposure to senior stakeholders.</li><li data-end="2516" data-start="2416">The chance to lead innovation and deliver measurable impact across a global investment platform.</li></ul>If you are an ambitious data leader looking to drive transformation at scale, we would love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41MzQ4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-08T16:17:50Z