<p><strong>Role Overview</strong></p><p>We are seeking a proactive and customer-focused IT Support Analyst to join our growing team. This role is responsible for delivering high-quality technical support across the business, ensuring our systems, applications and infrastructure run smoothly to support our colleagues and clients.<br /> <br /> The successful candidate will act as a key point of contact between IT and the wider business, providing technical expertise, troubleshooting issues, supporting business applications and assisting with technology initiatives.</p><h2>Key Responsibilities</h2><h3>User Support & Service Delivery</h3><ul><li>Provide 1st and 2nd line technical support to staff across the organisation.<br /> * Diagnose and resolve hardware, software, and system issues <br /> * Manage incidents and service requests through the IT service desk, ensuring timely resolution.<br /> * Deliver desk-side, remote and telephone support to colleagues.</li></ul><h2>Skills & Experience</h2><h3>Essential</h3><ul><li>Experience working in an IT Support or Service Desk role.</li><li> * Strong knowledge of Windows operating systems.<br /> * Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).<br /> * Experience with Active Directory and user administration.<br /> * Strong troubleshooting skills across hardware, software and network issues.<br /> * Excellent communication and customer service skills.</li></ul><h3>Desirable</h3><ul><li>Experience supporting legal or professional services applications such as iManage, IntApp Time, BigHand, pdfDocs, or Intelliflo Office.<br /> * Experience with Citrix environments.<br /> * Exposure to automation tools or AI technologies such as Microsoft Copilot.<br /> * Experience supporting document management systems and workflow tools.<br /> * Experience assisting with IT projects or system implementations.</li></ul><h2>Personal Attributes</h2><ul><li>Strong problem-solving mindset with attention to detail.<br /> * Approachable, collaborative and supportive team player.<br /> * Able to communicate technical concepts clearly to non-technical users.<br /> * Proactive and adaptable with a willingness to learn new technologies.<br /> * Committed to delivering excellent service to internal stakeholders.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42MjU5MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Job Title: Business Development Manager</strong> (Perth)</p><p><strong>Overview:</strong><br />An international insurance and risk advisory group is seeking a dynamic Business Development Manager. This leadership role will focus on the strategic direction, management, and performance of the telesales and lead-generation function, collaborating closely with divisional leaders to deliver on ambitious growth targets.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Team & Business Management</strong></p><ul><li>Lead, structure, and inspire a high-performing telesales and lead generation team (7 FTEs) to achieve new business growth.</li><li>Collaborate with Divisional Heads on strategic initiatives, campaign planning, and project execution to ensure consistent pipeline development.</li><li>Work cross-functionally with the Data and Marketing teams, providing feedback on lead quality, campaign success, and improvements.</li><li>Ensure all projects and campaigns are well-structured, communicated, and analysed for continuous improvement.</li><li>Uphold efficient working practices and ensure operational compliance.</li></ul><p><strong>Financial & Pipeline Management</strong></p><ul><li>Take ownership for meeting or exceeding new business revenue and pipeline targets.</li><li>Collaborate on strategic financial planning for the region, including project-level reporting, pipeline management, and forecasting.</li><li>Conduct weekly and project-end activity reporting for regional and divisional leadership.</li></ul><p><strong>People Development</strong></p><ul><li>Provide ongoing coaching, call reviews, and technical upskilling to team members.</li><li>Build and implement development plans, identify training needs, and encourage pursuit of professional qualifications (e.g., CII).</li><li>Conduct regular performance reviews and support individual growth pathways.</li></ul><p><strong>Operational Excellence</strong></p><ul><li>Ensure all activities align with compliance requirements and positive customer outcomes.</li><li>Manage day-to-day workflows and team performance accountability.</li></ul><p><strong>Desired Experience & Qualifications</strong></p><ul><li>Proven background in telesales or lead generation management ideally within financial services, insurance, or a related sector.</li><li>Track record of implementing effective processes, driving change, and exceeding financial targets.</li><li>Strong collaborator and communicator, comfortable working across commercial, marketing, and data teams.</li><li>Demonstrated leadership - able to inspire, support, and develop high-performance teams.</li><li>Highly organised and delivery-focused, with excellent analytical, reporting, and strategic planning skills.</li></ul><p><strong>What's on Offer?</strong></p><ul><li>The ability to make a significant impact in a well-established, supportive, and global business.</li><li>Defined career pathways with emphasis on professional development and achieving industry certifications.</li><li>Flexible, inclusive work environment that promotes social responsibility and sustainability.</li></ul><p><strong>Diversity & Inclusion Statement:</strong><br />The company values diversity and champions inclusion in all forms. All qualified applicants will receive consideration regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Reasonable adjustments will be provided as needed to support the application process and in the workplace.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SGFtaXNoLkNoYXBwbGUuODE4NTIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company:</strong></p><p>A long-established organisation with over a century of experience in manufacturing and defense projects. With a focus on advancing engineering technology through innovative solutions, especially in the field of sustainable propulsion systems-moving from hybrid to alternative fuel technologies, including hydrogen. Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork.</p><p><strong>Overview:</strong><br />The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head of Finance and IT, this role oversees IT Infrastructure and Support functions, managing a team of two and ensuring seamless, secure, and scalable IT operations across the business.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>People Leadership:</strong> Manage, mentor, and develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement.</li><li><strong>IT Operations & Service Delivery:</strong> Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point for technical issues.</li><li><strong>Infrastructure Management:</strong> Direct the design, implementation, and maintenance of on-premises, cloud, and hybrid IT infrastructure. Ensure system availability, resilience, and compliance with recovery and continuity plans.</li><li><strong>End-User Support:</strong> Drive high-quality, consistent end-user support. Oversee device lifecycle, onboarding/offboarding, and enhance user satisfaction with a focus on self-service and knowledge sharing.</li><li><strong>Security & Compliance:</strong> Enforce IT security standards and compliance with policies and regulatory requirements. Oversee risk management, vulnerability patching, and audit readiness.</li><li><strong>Strategy & Budget:</strong> Develop and execute IT strategy in alignment with business goals. Manage IT budgets, vendor relationships, and prioritise technology investments.</li><li><strong>Process & Governance:</strong> Implement and maintain IT policies, procedures, and ITIL-aligned service management best practices. Track operational KPIs and optimise processes through documentation and automation.</li></ul><p><strong>Experience:</strong></p><ul><li>5-10+ years' experience in IT operations or infrastructure/support; 2-5+ years in a management role</li><li>Knowledge of business system / ERP implementation</li><li>Experience with Cyber Essentials / Cyber Essentials Plus</li><li>Experience managing infrastructure and service desk teams</li><li>Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations)</li><li>Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby41MTk5OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
