6 results for Service Delivery Manager in Cheltenham, Gloucestershire

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. <h3 data-end="169" data-section-id="cr3u3g" data-start="129">Governance & SLA Management</h3>Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.<h3 data-section-id="9s5edi" data-end="455" data-start="412">Incident Management Leadership</h3>Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.<h3 data-start="631" data-section-id="wz17as" data-end="686">Problem Management & Root Cause Excellence</h3>Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.<h3 data-start="861" data-end="913" data-section-id="8ju43f">Vendor & Partner Performance Management</h3>Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.<h3 data-section-id="puuog2" data-end="1153" data-start="1095">Continuous Improvement & Service Optimization</h3>Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.<h3 data-section-id="64tba7" data-end="1380" data-start="1327">Team Leadership & Capability Development</h3>Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.<h3 data-section-id="1f6av6t" data-end="1605" data-start="1545">Stakeholder Collaboration & Service Integration</h3>Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.<h3 data-start="1780" data-section-id="1fx33tp" data-end="1837">Reporting, Communication & Tooling Expertise</h3>Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.<h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf">Qualifications & Accreditations</h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Integration Director

Birmingham, West Midlands
remote
Permanent
- 91000 GBP / Yearly
Interim Integration Director - HealthcareRobert Half is supporting a healthcare organisation with the appointment of an Interim Transformation / Integration Director to lead a major integration programme for a period of 6-12 Months.This is a high-impact interim assignment, focused on integrating an acquisition. The successful candidate will take ownership of the mobilisation plan, customer transition, workforce integration, operating model design and commercial delivery.The role requires someone who can move quickly, operate at board level and bring structure to a complex, time-critical transformation programme. Key Responsibilities<ul><li>Lead the end-to-end mobilisation and transfer of a healthcare service into the existing business.</li><li>Deliver a safe, controlled transition across customers, workforce, systems, processes and operations.</li><li>Build and manage the overall integration plan, including key milestones, risks, dependencies and success measures.</li><li>Work closely with operations, HR, finance, quality, safeguarding, commercial and marketing teams to ensure a joined-up transition.</li><li>Support the transfer and integration of employees, working alongside specialist HR and TUPE support.</li><li>Develop a commercially viable operating model, including cost base, pricing assumptions, margin delivery and long-term scalability.</li><li>Review how customers and service delivery should be allocated across the existing branch or regional structure.</li><li>Design the target operating model for the service once mobilisation is complete.</li><li>Establish clear reporting to the executive team and board, including KPIs, risk management and progress updates.</li><li>Ensure the transition is delivered without compromising quality, safety, customer experience or regulatory standards.</li></ul> What we're looking for<ul><li>A senior interim transformation or integration leader with experience in complex service environments.</li><li>Strong background in healthcare, social care, regulated services or another people-led, multi-site environment.</li><li>Proven experience leading acquisitions, service transfers, contract mobilisations, integrations or operational transformation programmes.</li><li>Commercially strong, with the ability to build robust operating models and understand pricing, cost structures and margin delivery.</li><li>Experience working with cross-functional teams including operations, HR, finance, quality, compliance and commercial leadership.</li><li>Comfortable operating at pace, dealing with ambiguity and reporting directly into senior leadership.</li><li>Exposure to regulated environments would be highly desirable, particularly healthcare or care-related services.</li><li>Able to combine strategic thinking with hands-on delivery.</li></ul>If you have led complex integrations programmes within healthcare or a similarly regulated environment, please apply now or get in touch for a confidential conversation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGFuaWVsLkdyZWVuZS45Mjk5NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-01T15:47:37Z

Key Account Director

Worcester, Worcestershire
remote
Permanent
85000 - 100000 GBP / Yearly
KEY ACCOUNT DIRECTOR - WORCESTER - PERMANENT - UP TO £100k Robert Half are partnering with a high-profile organisation to recruit a Key Account Director role, offering up to £100k.This is a senior, client-facing leadership role where you will take full ownership of a key strategic account - driving commercial performance, service excellence, and long-term partnership growth.You will act as the central point of leadership for the account, responsible for financial performance, stakeholder engagement, service delivery, and team leadership.Key Details: <ul><li>Job Title: Key Account Director</li><li>Salary: £85k - £100k (DOE)</li><li>Location: Worcester</li><li>Working hours: Full-time - Monday - Friday</li><li>Working pattern: Fully onsite - potential flexibility for 1 day remote</li></ul>Responsibilities: <ul><li>Own full P&L responsibility, ensuring profitability and growth.</li><li>Build a deep understanding of the client's business and shape tailored solutions.</li><li>Develop and deliver a strategic account plan focused on retention and expansion.</li><li>Act as a trusted advisor, building strong relationships at all levels.</li><li>Lead and develop cross-functional teams to deliver service excellence.</li><li>Drive performance through data, insights, and continuous improvement.</li><li>Manage senior stakeholders internally and externally.</li></ul>Requirements: <ul><li>PFI experience required.</li><li>Proven experience in key account management, sales, or consultancy.</li><li>Experience within Facilities Management or a service-led environment.</li><li>Strong commercial and financial acumen (P&L ownership essential).</li><li>Experience managing complex stakeholder environments.</li><li>Track record of leading and developing high-performing teams.</li><li>Confident communicator with strong influencing skills.</li><li>Data-driven, strategic thinker with a hands-on approach.</li><li>Advanced MS Office skills.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuMzk0NjguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-16T13:57:29Z

Head of HR

Oxford, Oxfordshire
remote
Permanent
75000 - 85000 GBP / Yearly
Head of HRLocation: Oxford (4 days office-based, 1 day working from home, with occasional travel) Salary: £75,000 - £85,000 per annumAbout the RoleRobert Half are working with a well-established organisation in Oxford to recruit a Head of HR. This is a key leadership role responsible for delivering a pragmatic and effective people strategy that supports business performance, operational excellence, and employee engagement.Working closely with senior leaders, you will provide both strategic direction and hands-on operational HR leadership. The successful candidate will be comfortable operating in a fast-paced environment, balancing day-to-day people challenges with longer-term organisational priorities.Alongside leading the people agenda, you will play a key role in driving continuous improvement across the HR function, reviewing and enhancing processes, systems, and ways of working to ensure the team delivers an efficient, commercially focused service that meets the needs of the business.This role would particularly suit an HR leader who has experience supporting large blue-collar workforces within sectors such as retail, manufacturing, logistics, travel, transportation, distribution, or other operationally focused environments.Key Responsibilities<ul><li>Lead the HR function, ensuring the delivery of a professional, commercially focused people service across the organisation.</li><li>Partner with senior stakeholders to develop and implement people strategies aligned to business objectives.</li><li>Take ownership of complex employee relations matters, providing expert guidance and ensuring consistent application of policy and best practice.</li><li>Coach and support managers at all levels, building leadership capability and confidence in people management.</li><li>Drive workforce planning, talent management, and succession planning initiatives.</li><li>Lead organisational change and transformation projects where required.</li><li>Identify opportunities to improve HR processes, policies, systems, and reporting, driving greater efficiency and consistency across the employee lifecycle.</li><li>Champion continuous improvement within the HR function, ensuring services are scalable, customer-focused, and aligned to business needs.</li><li>Use people data and insights to identify trends, inform decision-making, and support operational performance.</li><li>Manage, mentor, and develop a small central HR team, fostering a high-performance and customer-focused culture.</li><li>Ensure compliance with employment legislation and HR best practice.</li></ul>About You<ul><li>Proven experience in a senior HR leadership role, ideally as a Head of HR, Senior HR Business Partner, HR Manager, or similar.</li><li>Strong operational HR background with the ability to balance strategic thinking with hands-on delivery.</li><li>Significant employee relations expertise, including managing complex and sensitive cases.</li><li>Experience coaching, developing, and influencing managers across all levels of an organisation.</li><li>Demonstrable experience leading and developing HR teams.</li><li>A track record of improving HR processes, implementing change, and driving operational efficiencies.</li><li>Strong understanding of UK employment law and HR best practice.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience supporting large, dispersed, blue-collar workforces is highly desirable.</li><li>Background within sectors such as retail, manufacturing, logistics, travel, transportation, distribution, warehousing, or other operational environments would be advantageous.</li></ul>What's on Offer<ul><li>Salary of £75,000-£85,000 </li><li>Hybrid working pattern of 4 days in the office and 1 day working from home.</li><li>A highly visible leadership role with significant influence across the organisation.</li><li>The opportunity to shape and drive the people agenda within a complex operational environment.</li><li>The chance to support HR transformation and process improvement initiatives that deliver tangible business impact.</li><li>A supportive leadership team and the opportunity to make a meaningful contribution to organisational performance, culture, and leadership capability.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuNDE2NzYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-10T17:27:36Z

Data Product Owner

Birmingham, West Midlands
remote
Permanent
55000 - 60000 GBP / Yearly
Robert Half has partnered with a business in Birmingham to recruit for a permanent Data Product Owner to join a growing Data team. This is a newly created role, paying up to £60,000 with company bonus, excellent benefits and hybrid working. This is a business facing role requiring the candidate to be in the office at least 2 days a week.The Role You will be responsible for owning and advancing all Data Products, joining a Product team that is at an early stage of maturity, where you will be the first dedicated Product OwnerYou will define and execute the product strategy across data products, analytics and insight tooling - working from the group up to establish what good looks like.Key Responsibilities<ul><li>Define and own data product vision, strategy and roadmap</li><li>Identify and scope data analytics products that address business needs</li><li>Translate complex operational requirements into clearly defined product outcomes</li><li>Own and maintain data product backlog, ensuring stories are well defined</li><li>Drive end to end delivery of data products - data pipelines, datasets, dashboards, self-service analytics tools</li></ul>About You <ul><li>Proven experience as a Product Owner or Product Manager who can link product delivery to business value</li><li>Good understanding of modern product discovery and delivery practices</li><li>Must have experience in Data Analytics and managing data related products</li><li>Good understanding of BI or analytics tools.</li></ul>On Offer<ul><li>Salary up to £60,000</li><li>Hybrid working</li><li>On target bonus of up to 10%</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMjc0NDcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-05T09:57:26Z

Financial Controller

Wantage, Oxfordshire
remote
Permanent
75000 - 85000 GBP / Yearly
Robert Half are working in partnership with a US listed business based in South Oxfordshire to recruit a Financial Controller within their shared service function. This is a senior role focusing on areas of Record to Report (R2R) across the EMEA region, an opportunity to partner with senior stakeholders whilst maintaining and improving controls, processes and systems.If you have worked within a large, complex environment and have an affinity to maintaining controls, reporting and efficient monthly/annual close then this is a great role to move into! There is a road to develop and transform the function into a value add, best in class operation, this would suit a candidate with ideas and a mindset geared towards process improvement and change.As Financial Controller, you will receive a base salary of in the region of £75,000 to £85,000 with excellent benefits including a 15% bonus! Please not this role is a site-based position. Key responsibilities include<ul style="text-align: justify;"><li>Accountable for the accuracy and delivery of management reporting, statutory accounts, balance sheet integrity and overall financial records of the EMEA region</li><li>Operate as the finance lead for your region, a conduit between the head office/group functions and regional leads within the business in their respective entities</li><li>Drive continuous improvement and optimisation within areas of ERP and reporting tools</li><li>Deliver multi-entity financial reporting under IFRS/US GAAP</li><li>Establish what good looks like in terms of performance/team management with clear KPI's, plan and deliverables - coach, develop and drive the function</li><li>Own month-end, quarter-end and year-end closes across the region</li><li>Build strong and valuable relationships with cross-functional stakeholders</li></ul> About your experience<ul><li style="text-align: justify;">Fully qualified (ACA/ACCA/CIMA)</li><li style="text-align: justify;">Experience within the group reporting/R2R function of a complex and international business</li><li style="text-align: justify;">Ability to maintain control and compliance whilst developing best in class processes</li><li style="text-align: justify;">Strong communication and business partnering capabilities, working with international senior stakeholders</li><li style="text-align: justify;">Excellent systems aptitude with mainstream ERP experience</li><li style="text-align: justify;">Desire to be seen as a leader, setting tone and example for the function</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y3JhaWcua2lsbWluc3Rlci43NzEzMy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-16T09:40:30Z