6 results for Service Delivery Manager in Cheltenham, Gloucestershire

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. <h3 data-end="169" data-section-id="cr3u3g" data-start="129">Governance & SLA Management</h3>Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.<h3 data-section-id="9s5edi" data-end="455" data-start="412">Incident Management Leadership</h3>Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.<h3 data-start="631" data-section-id="wz17as" data-end="686">Problem Management & Root Cause Excellence</h3>Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.<h3 data-start="861" data-end="913" data-section-id="8ju43f">Vendor & Partner Performance Management</h3>Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.<h3 data-section-id="puuog2" data-end="1153" data-start="1095">Continuous Improvement & Service Optimization</h3>Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.<h3 data-section-id="64tba7" data-end="1380" data-start="1327">Team Leadership & Capability Development</h3>Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.<h3 data-section-id="1f6av6t" data-end="1605" data-start="1545">Stakeholder Collaboration & Service Integration</h3>Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.<h3 data-start="1780" data-section-id="1fx33tp" data-end="1837">Reporting, Communication & Tooling Expertise</h3>Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.<h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf">Qualifications & Accreditations</h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Property Administrator

Clifton, Bristol
remote
Permanent
27000 - 30000 GBP / Yearly
Property Admnistrator | Bristol | Permanent £27,000 - £30,000 DOE | 4 days office / 1 day WFHRobert Half are working with a highly regarded and well-established property business based in Clifton, Bristol, who are looking to recruit a Property Administrator to join their collaborative and friendly team.This is an excellent opportunity to join a growing organisation with a strong reputation in the market and a genuinely positive working culture. The business offers a supportive and social environment, with regular team events, a collaborative office atmosphere and the opportunity to work closely with experienced professionals across multiple departments.The successful candidate will play a key role in supporting the wider office with a range of administrative and project-based responsibilities across property management, legal and surveying functions.Key Responsibilities<ul><li>Managing the receipt, scanning, distribution and processing of incoming and outgoing post to ensure accurate and timely handling of correspondence</li><li>Providing hospitality support for meetings, including arranging catering, preparing meeting rooms and ensuring a professional client experience</li><li>Maintaining, organising and auditing digital filing systems to ensure documents are stored accurately and remain compliant with internal procedures</li><li>Supporting tender administration processes, including compiling documentation, tracking submissions and assisting with tender returns</li><li>Coordinating and scheduling both virtual and in-person meetings across multiple teams and stakeholders</li><li>Providing general administrative support across the office, assisting with a variety of ad-hoc and project-based tasks as required</li><li>Liaising with external travel providers to coordinate travel and accommodation arrangements for team members</li><li>Handling telephone and email enquiries professionally, responding to queries and providing accurate information relating to properties and services</li><li>Assisting with the preparation, formatting and distribution of tenant and client communications</li><li>Supporting the planning and delivery of office social events, networking activities and charity initiatives</li><li>Liaising with tenants and contractors regarding parking arrangements and day-to-day coordination matters</li><li>Managing and coordinating key handling processes, ensuring accurate tracking and secure management of keys</li><li>Assisting with office supply management, including monitoring stock levels, ordering supplies and ensuring the office remains well organised</li><li>Supporting the wider team with administrative preparation for reports, presentations and departmental projects where required</li></ul>Person Specification<ul><li>Strong administrative, organisational and IT skills</li><li>Excellent attention to detail and accuracy</li><li>A collaborative team player with a positive and hands-on approach</li><li>Proactive mindset with the ability to anticipate team needs and provide support where required</li><li>Strong ability to prioritise workload, manage deadlines and work using own initiative</li><li>Flexible and adaptable approach to changing priorities and business needs</li><li>Professional and customer-focused communication skills with a high standard of service delivery</li></ul>Skills & Experience<ul><li>Previous administration experience within a professional office environment</li><li>Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook</li><li>Experience working within property, professional services or customer-focused environments would be advantageous</li></ul>Package & Benefits<ul><li>Salary: £27,000 - £30,000 depending on experience</li><li>Hybrid working model - 4 days in the office, 1 day working from home</li><li>Office based in Clifton, Bristol</li><li>Friendly, social and supportive team culture</li><li>Opportunity to join a respected and growing business with long-term development opportunities</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuODUzNjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-22T16:23:50Z

Key Account Director

Worcester, Worcestershire
remote
Permanent
85000 - 100000 GBP / Yearly
KEY ACCOUNT DIRECTOR - WORCESTER - PERMANENT - UP TO £100k Robert Half are partnering with a high-profile organisation to recruit a Key Account Director role, offering up to £100k.This is a senior, client-facing leadership role where you will take full ownership of a key strategic account - driving commercial performance, service excellence, and long-term partnership growth.You will act as the central point of leadership for the account, responsible for financial performance, stakeholder engagement, service delivery, and team leadership.Key Details: <ul><li>Job Title: Key Account Director</li><li>Salary: £85k - £100k (DOE)</li><li>Location: Worcester</li><li>Working hours: Full-time - Monday - Friday</li><li>Working pattern: Fully onsite - potential flexibility for 1 day remote</li></ul>Responsibilities: <ul><li>Own full P&L responsibility, ensuring profitability and growth.</li><li>Build a deep understanding of the client's business and shape tailored solutions.</li><li>Develop and deliver a strategic account plan focused on retention and expansion.</li><li>Act as a trusted advisor, building strong relationships at all levels.</li><li>Lead and develop cross-functional teams to deliver service excellence.</li><li>Drive performance through data, insights, and continuous improvement.</li><li>Manage senior stakeholders internally and externally.</li></ul>Requirements: <ul><li>PFI experience required.</li><li>Proven experience in key account management, sales, or consultancy.</li><li>Experience within Facilities Management or a service-led environment.</li><li>Strong commercial and financial acumen (P&L ownership essential).</li><li>Experience managing complex stakeholder environments.</li><li>Track record of leading and developing high-performing teams.</li><li>Confident communicator with strong influencing skills.</li><li>Data-driven, strategic thinker with a hands-on approach.</li><li>Advanced MS Office skills.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuMzk0NjguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-16T13:57:29Z

Operations Administrator

Warwick, Warwickshire
remote
Temporary
27000 - 28000 GBP / Yearly
A growing waste management business based in Warwick is looking for a proactive and organised Bookings Administrator to support the smooth day‑to‑day running of the office. This is a busy, customer-facing role requiring excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.<h2>Key Responsibilities</h2><ul><li>Act as the first point of contact for incoming telephone calls, providing friendly and professional customer service.</li><li>Respond promptly to customer and supplier enquiries, resolving queries efficiently.</li><li>Take bookings over the phone and via email, ensuring accurate information is captured.</li><li>Place bookings with external providers and track delivery progress.</li><li>Produce and manage all relevant paperwork associated with bookings and daily operations.</li><li>Support with internal audits and compliance-related tasks.</li><li>Enter information accurately into spreadsheets and maintain up-to-date records.</li><li>Input data into the finance system as required.</li><li>General administrative duties including filing, photocopying, scanning, and document organisation.</li><li>Process parts orders and manage stock levels to ensure availability for engineers.</li><li>Provide wider admin support to the Office Manager and the team as needed.</li></ul><h2>Skills & Experience Required</h2><ul><li>Excellent written and verbal communication skills.</li><li>Strong customer service capability with a professional and friendly approach.</li><li>Good working knowledge of Microsoft Office (Word, Excel, Outlook).</li><li>High level of accuracy and attention to detail, especially when processing bookings and data.</li><li>Ability to prioritise workload, work independently and use initiative.</li><li>A collaborative team player with a flexible attitude.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS45MTgyOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-03-25T15:55:44Z

Financial Controller

Wantage, Oxfordshire
remote
Permanent
75000 - 85000 GBP / Yearly
Robert Half are working in partnership with a US listed business based in South Oxfordshire to recruit a Financial Controller within their shared service function. This is a senior role focusing on areas of Record to Report (R2R) across the EMEA region, an opportunity to partner with senior stakeholders whilst maintaining and improving controls, processes and systems.If you have worked within a large, complex environment and have an affinity to maintaining controls, reporting and efficient monthly/annual close then this is a great role to move into! There is a road to develop and transform the function into a value add, best in class operation, this would suit a candidate with ideas and a mindset geared towards process improvement and change.As Financial Controller, you will receive a base salary of in the region of £75,000 to £85,000 with excellent benefits including a 15% bonus! Please not this role is a site-based position. Key responsibilities include<ul style="text-align: justify;"><li>Accountable for the accuracy and delivery of management reporting, statutory accounts, balance sheet integrity and overall financial records of the EMEA region</li><li>Operate as the finance lead for your region, a conduit between the head office/group functions and regional leads within the business in their respective entities</li><li>Drive continuous improvement and optimisation within areas of ERP and reporting tools</li><li>Deliver multi-entity financial reporting under IFRS/US GAAP</li><li>Establish what good looks like in terms of performance/team management with clear KPI's, plan and deliverables - coach, develop and drive the function</li><li>Own month-end, quarter-end and year-end closes across the region</li><li>Build strong and valuable relationships with cross-functional stakeholders</li></ul> About your experience<ul><li style="text-align: justify;">Fully qualified (ACA/ACCA/CIMA)</li><li style="text-align: justify;">Experience within the group reporting/R2R function of a complex and international business</li><li style="text-align: justify;">Ability to maintain control and compliance whilst developing best in class processes</li><li style="text-align: justify;">Strong communication and business partnering capabilities, working with international senior stakeholders</li><li style="text-align: justify;">Excellent systems aptitude with mainstream ERP experience</li><li style="text-align: justify;">Desire to be seen as a leader, setting tone and example for the function</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y3JhaWcua2lsbWluc3Rlci43NzEzMy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-16T09:40:30Z

Marketing Executive

Cardiff, Cardiff
remote
Permanent
30000 - 35000 GBP / Yearly
Salary <ul><li>£30,000-£35,000 dependent on skills and experience. </li><li>Generous Pension Contribution (13%).</li><li>25 Days Holidays PA + Bank Holidays.</li><li>Free Healthcare Cover. </li><li>Death in Service cover after successful 6-month probation period. </li><li>Job Type: Permanent - 5 days per week in the office (08:30 - 16:30)</li></ul>ROLE PURPOSEAs a Marketing Executive, you will play a key role in supporting the delivery of marketing activity across the business. Working closely with the Sales & Marketing Manager and wider teams, you will help implement marketing plans that support growth, retention, brand awareness, and customer engagement. KEY RESPONSIBILITIES<ul><li>Assist in planning, developing and delivering marketing campaigns.</li><li>Collaborate with the Business Development Executive and key partners.</li><li>Develop community and charity engagement initiatives.</li><li>Support digital marketing including social media, PPC, email marketing and content creation.</li><li>Support the planning and delivery of events.</li><li>Ensure brand consistency across all marketing materials.</li><li>Support creation and distribution of marketing literature and promotional items.</li><li>Conduct market research and marketing performance analysis.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuMjM2NDIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-03-24T15:43:20Z