3 results for Service Delivery Manager in Caerdydd, Cardiff

IT Operations Manager

Corsham, Wiltshire
remote
Permanent
75000 - 90000 GBP / Yearly
Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.We're looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.The roleYou'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.Key responsibilities<ul><li>Lead, develop and mentor the IT Operations team across infrastructure, networks, service desk and support</li><li>Oversee day-to-day IT operations, ensuring reliable, secure and resilient services</li><li>Manage incident, problem and change processes in line with ITIL principles</li><li>Monitor and improve service performance, including SLAs, KPIs and customer satisfaction</li><li>Support business-critical platforms, including D365 and other core systems</li><li>Manage third-party vendors and service providers to meet delivery expectations</li><li>Work closely with business and technical stakeholders to align IT services with operational needs</li><li>Contribute to IT strategy, delivery planning, governance and continuous improvement</li></ul>About youYou're a confident, collaborative IT leader with strong experience in complex operational environments.Essential<ul><li>Proven experience leading IT operations, infrastructure and service delivery teams</li><li>Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration</li><li>Experience with ITIL-aligned incident, problem and change management</li><li>Strong supplier, risk and budget management experience</li><li>Excellent communication, analytical and problem-solving skills</li><li>Ability to translate technical issues into practical business outcomes</li></ul>Desirable<ul><li>Experience in healthcare, life sciences or another regulated environment</li><li>Knowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials Plus</li><li>Experience in multi-site environments</li><li>Exposure to Microsoft D365 support</li><li>Degree in Computer Science or related field</li><li>Project management and/or leadership qualification</li></ul>On offer <ul><li>Salary up to £90,000</li><li>Hybrid working - office based in Corsham</li><li>Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service)</li><li>Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%</li><li>Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support</li><li>Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)</li><li>Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)</li><li>Life Assurance - 10 x your annual salary (max of £300,000)</li></ul>Please note any direct and third-party applications you receive shall be sent through to Roxy Law. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNzY3NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-04T10:38:25Z

Project Infrastructure Engineer

Corsham, Wiltshire
remote
Contract
- GBP / Yearly
On Offer Salary: £80,000-£90,000 DOE Location: Corsham Working Pattern: Full-time | Hybrid (minimum 3 days per week on-site) Contract Length: 18 months Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK. We're looking for an experienced Infrastructure Project Manager to join a major expansion project at a key stage. You'll oversee the technical infrastructure delivery for a new state-of-the-art facility, working closely with suppliers and stakeholders to ensure solutions are delivered on time, to specification and to the highest standard. The Role <ul><li>Review infrastructure designs and technical specifications. </li><li>Work with wider teams and third-party suppliers throughout delivery. </li><li>Lead the selection and specification of infrastructure technologies. </li><li>Oversee new access control and CCTV solutions. </li><li>Ensure network infrastructure supports clean room requirements. </li><li>Maintain cabling and infrastructure standards. </li><li>Monitor project quality, compliance and delivery </li></ul> Essential Skills & Experience <ul><li>Strong knowledge of enterprise infrastructure and networking. </li><li>Experience specifying technical products and engaging with suppliers. </li><li>Excellent stakeholder management and project delivery skills. </li><li>Strong attention to detail. </li><li>Hands on technical experience is essential for this one, someone who can roll up their sleeves not just direct others. </li><li>Microsoft 365 experience specifically On-premises infrastructure </li><li>Cisco Meraki networking and switching </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjAwMjU4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-08-05T08:09:22Z

Operations Manager

Bristol, Bristol
remote
Permanent
40000 - 42000 GBP / Yearly
Operations Manager Robert Half Ltd is working in partnership with this organisation to recruit an experienced Operations Manager for this role.Salary: Circa £42,000 + excellent benefits package Hours: Full-time Location: North BristolThe RoleWe are looking for an experienced and highly capable Operations Manager to take ownership of the day-to-day operational running of a busy, organisation.This is a broad, hands-on role suited to someone who enjoys being the lynchpin between multiple stakeholders, teams and functions. You will bring together facilities, health & safety, administration, HR and finance, ensuring that everything works effectively behind the scenes so that the wider organisation can focus on delivering its core purpose.You might come from a multisite retail, hospitality, education, leisure, healthcare or other customer-facing operational environment. What matters most is your ability to manage complexity, build strong relationships and keep multiple priorities moving simultaneously.You will need to be comfortable spinning multiple plates, responding calmly to changing priorities and knowing when to take ownership, when to delegate and when to bring in specialist support.Key ResponsibilitiesOperational Management<ul><li>Take overall responsibility for the effective day-to-day operation of multiple sites.</li><li>Coordinate activity across facilities, administration, HR, finance, compliance and other support functions.</li><li>Act as a key point of contact between operational teams, senior leaders, central functions and external suppliers.</li><li>Identify operational issues early and ensure they are resolved quickly and effectively.</li><li>Develop practical processes and systems that improve efficiency, consistency and service delivery.</li><li>Support the implementation of organisational change and new initiatives.</li></ul>Health, Safety & Compliance<ul><li>Ensure appropriate health & safety systems, procedures and risk assessments are in place and maintained.</li><li>Monitor compliance across sites and ensure actions are followed through.</li><li>Coordinate incident, accident and first-aid processes as required.</li><li>Maintain accurate operational records, policies and documentation.</li><li>Work with relevant specialists and senior colleagues to manage safeguarding, compliance and regulatory requirements.</li></ul>Facilities & Estates<ul><li>Oversee the effective management and maintenance of sites, buildings and facilities.</li><li>Coordinate internal site teams and external contractors and service providers.</li><li>Manage facilities-related contracts and ensure suppliers deliver against agreed standards.</li><li>Ensure appropriate fire, emergency and business continuity arrangements are in place.</li><li>Monitor maintenance requirements, repairs and improvements and ensure issues are progressed to completion.</li></ul>People & HR<ul><li>Work closely with HR/People colleagues on recruitment, onboarding, compliance and employee administration.</li><li>Ensure relevant employment records and compliance checks are maintained.</li><li>Coordinate absence and other people-related processes.</li><li>Support managers and colleagues with operational HR matters, escalating to specialist HR support where appropriate.</li></ul>Finance & Administration<ul><li>Work with finance colleagues to monitor budgets, expenditure and operational costs.</li><li>Support purchasing, invoicing and supplier management.</li><li>Ensure operational spend represents good value and is appropriately controlled.</li><li>Oversee administration processes and ensure teams provide an efficient, professional service.</li><li>Maintain accurate records, reports and documentation.</li></ul>Stakeholder Management<ul><li>Build strong and trusted relationships with senior leaders, operational teams, central functions and external partners.</li><li>Act as the link between multiple stakeholders, ensuring information flows effectively and actions are followed through.</li><li>Communicate clearly and confidently with people at all levels.</li><li>Influence and challenge constructively when required while maintaining positive working relationships.</li><li>Represent the organisation professionally with suppliers, contractors and external partners.</li></ul>About YouWe are looking for someone who is:<ul><li>An experienced operations professional, ideally with multisite or multi-location experience.</li><li>Comfortable working across a broad range of operational disciplines rather than within a single specialist function.</li><li>Highly organised, able to prioritise effectively and comfortable managing competing demands.</li><li>A natural problem-solver who takes ownership and gets things done.</li><li>A confident and engaging communicator who can build relationships quickly.</li><li>Adaptable and calm under pressure, with the ability to respond to changing circumstances.</li><li>Commercially aware and comfortable working with budgets, suppliers and operational costs.</li><li>Confident working with health & safety, facilities, HR and compliance processes.</li><li>Able to influence and coordinate people without always having direct authority.</li><li>Comfortable moving between strategic thinking and practical, hands-on problem solving.</li><li>Someone who enjoys being the person who keeps all the moving parts connected and on track.</li></ul>ExperienceWe would particularly welcome applications from candidates with experience in multisite retail, hospitality, leisure, education, healthcare, property, facilities or other complex customer-facing environments.You do not need to have worked in the same sector. We are more interested in your operational breadth, judgement, communication skills and ability to manage complexity.Above all, you will be someone who can walk into a busy environment, understand what needs to happen, bring the right people together and make sure it gets done.What Success Looks LikeSuccess in this role means that the organisation's sites run safely, efficiently and consistently, people know who to go to when they need help, issues are resolved before they become problems, and senior leaders have confidence that the operational detail is being well managed.You will be the person who connects the dots, keeps things moving and makes the complicated look straightforward. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuNjM5NjguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-17T09:35:12Z