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7 results for Service Delivery Manager in Cambridge, Cambridgeshire

Head of Software Delivery -Global Leader!
  • London, London
  • remote
  • Permanent
  • 120000 - 125000 GBP / Yearly
  • <p><strong>Head of Software Delivery -Global Leader! </strong></p><p> </p><p><strong>Robert Half Limited is representing this role.</strong></p><p><strong>Based in North West London (Full time onsite working) Flex on offer for school pick up and drop offs. </strong></p><p><strong>£120,000 -£125,000 </strong></p><p><strong>Excellent package with up to 20% bonus.</strong></p><p><br /> Join a multi-billion-pound global organisation undergoing major technology modernisation. This brand-new role we are looking for someone from a software development background this is a MUST!</p><p> </p><p> </p><p><strong>This Is the Role</strong></p><p>This is a <strong>senior, high-impact leadership role</strong> for a Head of Delivery who wants real ownership.</p><p>You'll take control of <strong>end-to-end software delivery and operations</strong>, align engineering execution directly to business outcomes, and build a delivery organisation that moves fast, scales cleanly and delivers measurable value.</p><p>This is <strong>not</strong> a passive governance role.</p><p>This is about <strong>driving change</strong>, modernising delivery, and setting the standard for how software is built and run.</p><p> </p><p><strong>What You'll Own</strong></p><ul><li>Full ownership of <strong>software delivery and operational performance</strong> across multiple teams and platforms.</li><li>Alignment of delivery execution to <strong>business strategy and product roadmaps</strong> - no output without outcomes.</li><li>Design and operation of a <strong>service-led delivery model</strong>, including service portfolios, SLAs and accountability.</li><li>Building, leading and retaining <strong>high-performing engineering and delivery teams</strong>.</li><li>Scaling <strong>modern delivery practices</strong>: agile product teams, platform engineering, DevOps and CI/CD.</li><li>Defining and owning <strong>hard KPIs</strong> that matter - delivery predictability, developer productivity, quality and resilience.</li><li>Using <strong>AI across the SDLC</strong> to increase speed, quality and engineering throughput.</li><li>Driving continuous improvement across <strong>DevSecOps, automation, quality and security</strong>.</li><li>Owning <strong>incident, change and release management</strong> and leading through major transitions and transformations.</li></ul><p> </p><p><strong>What We're Looking For</strong></p><ul><li>Proven experience leading <strong>software delivery at scale</strong> in complex environments.</li><li>A delivery leader who <strong>executes</strong>, not just governs.</li><li>Strong product mindset with the ability to turn strategy into shipped outcomes.</li><li>Deep knowledge of <strong>modern engineering and DevOps practices</strong>.</li><li>Exceptional people leadership - you build teams others want to join.</li><li>Commercially minded, outcome-focused and comfortable being accountable.</li></ul><p> </p><p><strong>Why This Role</strong></p><ul><li>Real authority and ownership.</li><li>Direct influence on technology strategy and delivery.</li><li>A chance to <strong>reset how software delivery works</strong>.</li><li>Competitive package with <strong>up to 20% bonus</strong>.</li></ul><p> </p><p>Fast two stage interview process- APPLY NOW!! </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS41MDUzMy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-01-02T08:09:59Z
Facilities Manager
  • Saffron Walden, Essex
  • remote
  • Permanent
  • 45000 - 50000 GBP / Yearly
  • <p data-end="426" data-start="263"><strong data-start="263" data-end="296">Facilities &amp; Premises Manager</strong><br data-start="296" / data-end="299"> <strong data-end="339" data-start="299">Salary: £45,000 - £50,000 + benefits</strong><br data-end="342" / data-start="339"> <strong data-start="342" data-end="400">Location: Local area with travel across multiple sites</strong><br / data-end="403" data-start="400"> <strong data-end="426" data-start="403">Contract: Permanent</strong></p><p data-end="655" data-start="428">Robert Half is recruiting a Facilities &amp; Premises Manager on behalf of a well-established organisation. This is a hands-on role responsible for the effective management, safety and efficiency of a multi-site property portfolio.</p><p data-end="843" data-start="657">This position would suit an experienced facilities professional who enjoys variety, ownership and autonomy, and is comfortable travelling between sites across the local area as required.</p><h3 data-start="845" data-end="859">The Role</h3><p data-end="1238" data-start="860">Reporting into senior leadership, you will take full responsibility for the organisation's premises and facilities operations, ensuring buildings are safe, compliant, well-maintained and fit for purpose. You will act as the key point of contact for all property-related matters and play a central role in optimising space, managing suppliers and delivering improvement projects.</p><p data-start="1240" data-end="1269">Key responsibilities include:</p><ul data-start="1270" data-end="2043"><li data-start="1270" data-end="1354"><p data-start="1272" data-end="1354">Day-to-day management of buildings, grounds and facilities across multiple sites</p></li><li data-start="1355" data-end="1444"><p data-end="1444" data-start="1357">Overseeing planned and reactive maintenance, M&amp;E servicing and contractor performance</p></li><li data-end="1543" data-start="1445"><p data-end="1543" data-start="1447">Managing health &amp; safety at a first-line level, including compliance, risk assessments and DSE</p></li><li data-end="1609" data-start="1544"><p data-end="1609" data-start="1546">Ownership of facilities budgets, forecasting and cost control</p></li><li data-end="1696" data-start="1610"><p data-start="1612" data-end="1696">Managing supplier contracts, procurement and service delivery to ensure best value</p></li><li data-end="1780" data-start="1697"><p data-end="1780" data-start="1699">Coordinating refurbishments, office moves, space planning and property projects</p></li><li data-start="1781" data-end="1873"><p data-start="1783" data-end="1873">Managing utilities, waste, sustainability initiatives and energy efficiency improvements</p></li><li data-start="1874" data-end="1964"><p data-start="1876" data-end="1964">Oversight of fleet vehicles and company car schemes, including policies and compliance</p></li><li data-end="2043" data-start="1965"><p data-end="2043" data-start="1967">Liaising with external property, legal and service partners where required</p></li></ul><h3 data-end="2060" data-start="2045">About You</h3><p data-start="2061" data-end="2197">You will be an experienced Facilities or Premises Manager with strong organisational skills and a proactive, solutions-focused approach.</p><p data-end="2222" data-start="2199">You will ideally bring:</p><ul data-end="2720" data-start="2223"><li data-start="2223" data-end="2307"><p data-end="2307" data-start="2225">Proven experience in facilities or premises management across multiple locations</p></li><li data-end="2374" data-start="2308"><p data-end="2374" data-start="2310">Strong knowledge of health &amp; safety legislation and compliance</p></li><li data-end="2444" data-start="2375"><p data-end="2444" data-start="2377">Experience managing contractors, suppliers and service agreements</p></li><li data-start="2445" data-end="2494"><p data-end="2494" data-start="2447">Budget management and cost-control experience</p></li><li data-end="2556" data-start="2495"><p data-start="2497" data-end="2556">Excellent communication and stakeholder-management skills</p></li><li data-end="2646" data-start="2557"><p data-end="2646" data-start="2559">A practical, customer-focused mindset with the ability to manage competing priorities</p></li><li data-end="2720" data-start="2647"><p data-end="2720" data-start="2649">Willingness and flexibility to travel between local sites as required</p></li></ul><h3 data-end="2752" data-start="2722">Qualifications (desirable)</h3><ul data-end="2881" data-start="2753"><li data-end="2769" data-start="2753"><p data-end="2769" data-start="2755">IOSH Level 3</p></li><li data-end="2800" data-start="2770"><p data-start="2772" data-end="2800">IWFM Level 4 or equivalent</p></li><li data-end="2881" data-start="2801"><p data-start="2803" data-end="2881">Strong IT skills including MS Office (Outlook, Teams, Excel, Word, PowerPoint)</p></li></ul><h3 data-start="2883" data-end="2902">What's on Offer</h3><ul data-end="3164" data-start="2903"><li data-start="2903" data-end="2939"><p data-end="2939" data-start="2905">Salary between £45,000 - £50,000</p></li><li data-start="2940" data-end="2995"><p data-start="2942" data-end="2995">Permanent, stable role with autonomy and visibility</p></li><li data-start="2996" data-end="3068"><p data-end="3068" data-start="2998">Opportunity to lead facilities operations and make a tangible impact</p></li><li data-start="3069" data-end="3164"><p data-start="3071" data-end="3164">Supportive environment with scope for continuous improvement and sustainability initiatives</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmFtZXMuRGF2aWVzLjM2OTU4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-01-15T12:04:08Z
Senior Field Engineer
  • City of London, London
  • remote
  • Permanent
  • 40000 - 45000 GBP / Yearly
  • <h2 data-end="310" data-start="281">Senior IT Field Engineer</h2><h3 data-end="432" data-start="367">Lead from the front and help shape a growing service function</h3><p data-end="722" data-start="434">We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering modern, reliable telecoms and data solutions.</p><p data-start="724" data-end="1080">We're now looking for an experienced <strong data-start="761" data-end="789">Senior IT Field Engineer</strong> to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support is delivered. For the right person, there is a clear pathway into a <strong data-start="1046" data-end="1070">Service Desk Manager</strong> position.</p><h3 data-start="1082" data-end="1095">About you</h3><p data-start="1097" data-end="1142">You'll be a great fit if you are someone who:</p><ul data-start="1144" data-end="1643"><li data-start="1144" data-end="1204"><p data-end="1204" data-start="1146">Is highly trustworthy, professional and leads by example</p></li><li data-start="1205" data-end="1282"><p data-start="1207" data-end="1282">Has strong technical foundations and enjoys sharing knowledge with others</p></li><li data-start="1283" data-end="1341"><p data-end="1341" data-start="1285">Is driven, accountable and takes ownership of outcomes</p></li><li data-start="1342" data-end="1419"><p data-start="1344" data-end="1419">Is customer-focused and confident managing expectations with stakeholders</p></li><li data-start="1420" data-end="1499"><p data-end="1499" data-start="1422">Brings calm, positive leadership in fast-moving or high-pressure situations</p></li></ul><h3 data-start="1645" data-end="1657">The role</h3><p data-end="1905" data-start="1659">As a Senior IT Field Engineer, you will balance hands-on field work with leadership responsibilities. You'll attend customer sites to activate and support connectivity services while also acting as a technical escalation point for the wider team.</p><p data-end="2255" data-start="1907">You'll work closely with the service desk, account managers, suppliers and building management teams to ensure smooth onboarding, rapid issue resolution and a consistently high standard of service.</p><h3 data-start="2447" data-end="2471">Key responsibilities</h3><ul data-end="3321" data-start="2473"><li data-end="2583" data-start="2473"><p data-end="2583" data-start="2475">Leading by example on customer sites, activating services and resolving complex IT and connectivity issues</p></li><li data-end="2658" data-start="2584"><p data-end="2658" data-start="2586">Acting as an escalation point for the service desk and field engineers</p></li><li data-start="2659" data-end="2729"><p data-start="2661" data-end="2729">Mentoring and coaching junior engineers, both on-site and remotely</p></li><li data-end="2834" data-start="2730"><p data-start="2732" data-end="2834">Working closely with the service desk to improve ticket handling, communication and resolution times</p></li><li data-start="2835" data-end="2925"><p data-end="2925" data-start="2837">Liaising with account managers and keeping customers informed on progress and outcomes</p></li><li data-start="2926" data-end="3012"><p data-end="3012" data-start="2928">Coordinating with suppliers and network operators on installs, faults and projects</p></li><li data-start="3013" data-end="3096"><p data-end="3096" data-start="3015">Arranging site access and managing relationships with building management teams</p></li></ul><h3 data-end="3360" data-start="3323">Skills and experience (desirable)</h3><ul data-end="3924" data-start="3362"><li data-end="3436" data-start="3362"><p data-start="3364" data-end="3436">Strong background in IT support, field engineering or service delivery</p></li><li data-start="3437" data-end="3526"><p data-start="3439" data-end="3526">Excellent communication skills and confidence dealing with customers and stakeholders</p></li><li data-start="3527" data-end="3599"><p data-end="3599" data-start="3529">Solid understanding of fibre, leased lines and business connectivity</p></li><li data-start="3600" data-end="3656"><p data-start="3602" data-end="3656">Good networking knowledge and troubleshooting skills</p></li><li data-end="3785" data-start="3722"><p data-start="3724" data-end="3785">Experience mentoring, coaching or informally leading others</p></li><li data-start="3859" data-end="3924"><p data-start="3861" data-end="3924">Ambition to move into a leadership or service management role</p></li></ul><h3 data-start="3926" data-end="3940">Why apply?</h3><ul data-end="4298" data-start="3942"><li data-end="4002" data-start="3942"><p data-end="4002" data-start="3944">Step into a senior role with real influence and autonomy</p></li><li data-end="4075" data-start="4003"><p data-end="4075" data-start="4005">Play a key part in developing engineers and shaping service delivery</p></li><li data-start="4076" data-end="4136"><p data-start="4078" data-end="4136">Clear progression toward a Service Desk Manager position</p></li><li data-end="4298" data-start="4212"><p data-end="4298" data-start="4214">Join an ambitious, supportive business where leadership is recognised and rewarded</p></li></ul><p data-start="4300" data-is-only-node="" data-end="4465" data-is-last-node="">If you're an experienced engineer looking for the next step in your career, combining technical delivery with leadership and progression, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41NzA3Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-12-30T12:15:07Z
Head of IT
  • London, London
  • remote
  • Permanent
  • 100000 - 110000 GBP / Yearly
  • <p><strong>Head of IT - London Hybrid (3 days in office) - £100k-£110k </strong></p><p>Robert Half are working with a fast‑growing professional services firm who are looking for a <strong>Head of IT</strong> to lead its technology strategy, cyber posture, data capabilities and service delivery. This is a high‑impact role, shaping a modern Microsoft‑based environment and building a small, high‑performing internal team alongside managed partners.</p><p><strong>The role</strong></p><ul><li>Own the IT strategy, roadmap and budget.</li><li>Lead governance across cyber, risk, data protection and change.</li><li>Drive platform direction across Microsoft 365, Azure/Entra ID, Dynamics 365, Business Central and Power Platform.</li><li>Strengthen cybersecurity controls and resilience using Microsoft's security stack.</li><li>Manage MSPs, SLAs and vendor performance; ensure value and cost optimisation.</li><li>Build and develop a capable engineering/service team.</li></ul><p><strong>About you</strong></p><ul><li>Experienced IT leader in a regulated or professional services environment.</li><li>Strong vendor/MSP management and service governance experience.</li><li>Hands‑on knowledge of Dynamics 365 and/or Business Central.</li><li>Background in data platforms, reporting and governance (Power BI/Fabric ideal).</li><li>Confident communicator and pragmatic moderniser with a strong security mindset.</li></ul><p><strong>Tech environment</strong></p><p>Microsoft 365, SharePoint, Teams, Azure/Entra ID, Dynamics 365, Business Central, Power Platform, Microsoft Fabric, Power BI, Sentinel, Mimecast, NetDocuments and Carpe Diem.</p><p><strong>Head of IT - London Hybrid (3 days in office) - £100k-£110k </strong></p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjM3NDM5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-02-06T11:44:28Z
Field Engineer
  • City of London, London
  • remote
  • Permanent
  • 25000 - 33000 GBP / Yearly
  • <h2 data-end="121" data-start="99">IT Field Engineer</h2><p data-end="525" data-start="236">We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. Despite being relatively young, the business has quickly become a trusted partner for a wide range of progressive property owners across London.</p><p data-end="720" data-start="527">We're now looking for an enthusiastic, hands-on <strong data-end="596" data-start="575">IT Field Engineer</strong> to join our service delivery team and play a key role in delivering high-quality connectivity to customers across the city.</p><h3 data-end="735" data-start="722">About you</h3><p data-end="787" data-start="737">You'll thrive in this role if you are someone who:</p><ul data-start="789" data-end="1249"><li data-start="789" data-end="856"><p data-start="791" data-end="856">Is trustworthy, honest and takes pride in doing things properly</p></li><li data-start="857" data-end="916"><p data-end="916" data-start="859">Is driven, self-motivated and hungry to achieve results</p></li><li data-end="989" data-start="917"><p data-start="919" data-end="989">Enjoys working directly with customers and understanding their needs</p></li><li data-start="990" data-end="1058"><p data-end="1058" data-start="992">Brings positive energy to a team and supports others when needed</p></li><li data-end="1119" data-start="1059"><p data-end="1119" data-start="1061">Cares about accuracy and getting things right first time</p></li><li data-end="1187" data-start="1120"><p data-start="1122" data-end="1187">Has a genuine interest in IT, telecoms and broadband technology</p></li><li data-start="1188" data-end="1249"><p data-end="1249" data-start="1190">Maintains a positive mindset and a strong can-do attitude</p></li></ul><h3 data-start="1251" data-end="1263">The role</h3><p data-start="1265" data-end="1575">As an IT Field Engineer, you'll spend time visiting customer offices, activating and testing connectivity services, and ensuring a smooth onboarding experience. You'll work closely with internal teams, suppliers and building management to coordinate access, carry out surveys and resolve issues professionally.</p><p data-start="1577" data-end="1736">You'll receive structured training and ongoing coaching, giving you the tools and support to grow your technical knowledge and deliver work to a high standard.</p><h3 data-start="1914" data-end="1949">What you'll be doing day to day</h3><ul data-start="1951" data-end="2516"><li data-end="2029" data-start="1951"><p data-end="2029" data-start="1953">Visiting customer sites to activate services and resolve IT-related issues</p></li><li data-start="2030" data-end="2122"><p data-start="2032" data-end="2122">Working closely with the IT support desk to feedback on issues and ongoing support calls</p></li><li data-start="2123" data-end="2199"><p data-end="2199" data-start="2125">Liaising with account managers and keeping customers updated on progress</p></li><li data-start="2200" data-end="2284"><p data-start="2202" data-end="2284">Communicating with suppliers and network operators on live installs and projects</p></li><li data-end="2341" data-start="2285"><p data-end="2341" data-start="2287">Arranging site access with building management teams</p></li><li data-start="2342" data-end="2395"><p data-start="2344" data-end="2395">Conducting site surveys and producing route plans</p></li></ul><h3 data-start="2518" data-end="2555">Skills and experience (desirable)</h3><ul data-start="2557" data-end="2975"><li data-start="2557" data-end="2622"><p data-end="2622" data-start="2559">Strong communication skills and a professional on-site manner</p></li><li data-start="2623" data-end="2697"><p data-end="2697" data-start="2625">Good general IT skills and a desire to deepen your technical knowledge</p></li><li data-end="2748" data-start="2698"><p data-start="2700" data-end="2748">Interest in telecoms, broadband and networking</p></li><li data-end="2780" data-start="2749"><p data-end="2780" data-start="2751">Confidence using hand tools</p></li><li data-start="2781" data-end="2843"><p data-start="2783" data-end="2843">Ability to work independently and manage your own workload</p></li><li data-start="2844" data-end="2909"><p data-start="2846" data-end="2909">Understanding of fibre, leased lines or business connectivity</p></li><li data-end="2975" data-start="2910"><p data-start="2912" data-end="2975">A responsible, resilient attitude and a real drive to succeed</p></li></ul><h3 data-end="2991" data-start="2977">Why apply?</h3><ul data-end="3248" data-start="2993"><li data-start="2993" data-end="3051"><p data-end="3051" data-start="2995">Join an ambitious company that's growing quickly</p></li><li data-start="3052" data-end="3090"><p data-end="3090" data-start="3054">Work on varied sites across London</p></li><li data-end="3162" data-start="3091"><p data-end="3162" data-start="3093">Gain hands-on experience and structured training in telecoms and IT</p></li><li data-end="3248" data-start="3163"><p data-end="3248" data-start="3165">Be part of a supportive, energetic team where your contribution genuinely matters</p></li></ul><p data-is-last-node="" data-start="3250" data-end="3378" data-is-only-node="">If you're looking for a role where you can learn, grow and make an impact in a fast-moving industry, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4zODk4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-12-30T12:06:45Z
IT Director
  • London, London
  • remote
  • Contract
  • - GBP / Yearly
  • <p>Robert Half Technology are assisting a market leading PE-backed facilities organisation to recruit a Interim IT Director on an initial 8-12 month contract basis. </p><p><strong>Objectives (8-12-Month Outcomes)</strong></p><p>The Interim IT Director will be accountable for designing and executing a transformation roadmap, delivering tangible improvements across cost, service quality, resilience, and commercial value.</p><ol><li><strong> Digital Transformation &amp; Value Creation</strong></li></ol><ul><li>Design and execute a clear, prioritised digital transformation plan aligned to the PE value-creation strategy.</li><li>Translate technology initiatives into commercial outcomes (cost reduction, productivity, service improvement, scalability).</li><li>Establish clear governance, milestones, and success metrics within the business.</li></ul><ol start="2"><li><strong> Automation, AI &amp; Process Efficiency</strong></li></ol><ul><li>Identify and deliver automation and AI opportunities that reduce manual effort, improve speed, and enhance customer and internal service experience.</li><li>Simplify and streamline core business processes, removing friction and failure points.</li></ul><ol start="3"><li><strong> Outsourced IT Review &amp; Supplier Reset</strong></li></ol><ul><li>Conduct a rapid but thorough review of the current outsourced IT model (including Aura).</li><li>Address poor service levels, slow response times, and lack of value for money.</li><li>Redesign the sourcing strategy: renegotiate, replace, or re-tender providers as required.</li><li>Deliver cost transparency, improved SLAs, and materially better service quality.</li><li>Resolve issues around overpriced, second-hand equipment and long lead times.</li></ul><ol start="4"><li><strong> IT Security &amp; Risk Management</strong></li></ol><ul><li>Assess and remediate cyber and operational security risks.</li><li>Ensure the business meets an appropriate level of security maturity for a PE-backed organisation preparing for exit.</li><li>Put in place pragmatic, proportionate controls and incident response capability.</li></ul><ol start="5"><li><strong> Data &amp; Analytics Capability</strong></li></ol><ul><li>Improve access to reliable management information and analytics.</li><li>Enable data-driven decision-making across the executive team.</li><li>Define a realistic roadmap for analytics maturity aligned to business need.</li></ul><ol start="6"><li><strong> IT Procurement &amp; Commercial Control</strong></li></ol><ul><li>Establish disciplined IT procurement processes.</li><li>Ensure technology spend is justified, benchmarked, and ROI-led.</li><li>Introduce stronger commercial management of vendors and contracts.</li></ul><ol start="7"><li><strong> Build a Fit-for-Purpose IT Function</strong></li></ol><ul><li>Design and implement an appropriate target operating model for IT, balancing in-house capability and outsourced services.</li><li>Clarify roles, accountability, and governance.</li><li>Upskill or reshape the existing IT Manager role as part of a sustainable future-state function.</li></ul><ol start="8"><li><strong> Core Systems &amp; Operating System Remediation</strong></li></ol><ul><li>Address critical system instability, including replacement of the unsupported operating system (in place since November 2015).</li><li>Build a robust business case for change, clearly articulating risk, cost, ROI, and implementation roadmap.</li><li>Reduce system failures and downtime, improving operational resilience.</li></ul><ol start="9"><li><strong> Exit Readiness</strong></li></ol><ul><li>Ensure all initiatives support the broader objective of maximising valuation and exit readiness for summer 2027.</li><li>Improve technology due-diligence readiness, documentation, resilience, and scalability.</li><li>Leave behind a clear technology roadmap that extends beyond the interim engagement.</li></ul><p><strong>Profile Type</strong></p><ul><li>Proven Interim IT Director / Technology Transformation Lead experience in PE-backed or highly commercial environments.</li><li>Strong track record of fixing underperforming outsourced IT models.</li><li>Commercially astute, able to build ROI-led business cases and challenge spend.</li><li>Hands-on, delivery-focused, and credible at board and CEO level.</li><li>Comfortable operating in ambiguity and moving at pace.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjU3NDAxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2026-01-20T13:38:00Z
Inside Sales and Office Administration
  • Milton Keynes, Buckinghamshire
  • remote
  • Permanent
  • 30000 - 32500 GBP / Yearly
  • <h2 data-end="155" data-start="111"><strong data-end="153" data-start="114">Inside Sales &amp; Office Administrator</strong></h2><p data-end="262" data-start="156"><strong>Milton Keynes</strong> | 5 days in office | 8:30am - 5:30pm<br data-start="206" data-end="209" /> <strong>Salary</strong>: up to £32,500</p><p data-start="264" data-end="564"><strong data-start="264" data-end="276">The Role</strong></p><p data-start="264" data-end="564">We are exclusively partnered with a growing business based in Milton Keynes to recruit an Inside Sales &amp; Office Administrator. This is a fully office-based role, ideal for someone who enjoys owning the sales cycle, building relationships, and supporting the wider commercial operation.</p><p data-start="566" data-end="746">The primary objective of this position is to drive revenue from the office, managing the end-to-end inside sales process while providing key administrative and operational support.</p><p data-end="899" data-start="748">You will work closely with the Sales Office &amp; Logistics Team Leader, Field Sales, and Marketing teams to ensure a smooth and effective sales operation.</p><p data-end="925" data-start="901"><strong data-start="901" data-end="925">Key Responsibilities</strong></p><p data-start="927" data-end="960"><strong data-start="927" data-end="960">Sales Office &amp; Administration</strong></p><ul><li>Create and issue sales quotations, proposals, and contracts</li><li>Handle objections, pricing discussions, and negotiations to close deals</li><li>Process sales orders and liaise with logistics/operations for delivery</li><li>Maintain sales records and databases</li><li>Respond to sales enquiries and provide excellent customer service</li><li>Prepare sales reports as required</li><li>Provide general office support, including calls, emails, and correspondence</li></ul><p data-start="1406" data-end="1439"><strong data-end="1439" data-start="1406">Lead Generation &amp; Prospecting</strong></p><ul><li>Conduct outbound cold calling and targeted email campaigns</li><li>Manage and qualify inbound leads and enquiries</li></ul><p data-start="1555" data-end="1581"><strong data-start="1555" data-end="1581">Sales Cycle Management</strong></p><ul><li>Qualify prospects based on needs, budget, authority, and timelines</li><li>Maintain a strong understanding of products, services, and competitors</li><li>Coordinate product demonstrations, presentations, and training with field sales</li></ul><p data-end="1841" data-start="1813"><strong data-start="1813" data-end="1841">Account &amp; CRM Management</strong></p><ul><li>Build and maintain long-term customer relationships via phone and email</li><li>Accurately log activity, customer information, and pipeline updates in the CRM system</li><li>Manage follow-ups to progress opportunities through the sales funnel</li></ul><p data-end="2111" data-start="2082"><strong data-start="2082" data-end="2111">Collaboration &amp; Reporting</strong></p><ul><li>Route qualified or complex opportunities to the Field Sales team</li><li>Work with Marketing on lead-nurturing campaigns</li><li>Provide regular reporting on calls, leads, and pipeline forecasts</li><li>Share market insights, customer feedback, and sales effectiveness with management</li></ul><p data-start="2390" data-end="2413"><strong data-start="2390" data-end="2413">Skills &amp; Experience</strong></p><ul><li>Experience working in an inside sales office environment</li><li>Excellent verbal and written communication skills</li><li>Resilient, positive, and target-driven approach</li><li>Strong organisational and time management skills</li><li>Confident using CRM systems such as HubSpot or Salesforce</li><li>Good understanding of sales processes, objection handling, and negotiation</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuNTY1OTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-02-02T18:47:48Z