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Technology Delivery Manager

London, London
remote
Permanent
60000 - 70000 GBP / Yearly
<h1>Technology Delivery Manager</h1>£60,000 - £70,000 + benefits | London | HybridAre you a Technology Delivery Manager who enjoys bringing people, technology and ideas together?We're looking for a proactive, collaborative Technology Delivery Manager to join a growing organisation where you'll play a key role in keeping complex technology and data initiatives moving forward.This is a role for someone who can bring calm to complexity. Someone who spots problems before they become blockers, creates clarity across multiple projects and knows that good delivery is ultimately about people, not just processes.You'll work across Technology and Operations, partnering closely with senior leaders, engineers, data specialists and stakeholders across the organisation.<h2>What you'll be doing</h2><h3>Drive technology delivery</h3>Take ownership of a portfolio of data, development and BAU initiatives, ensuring projects have clear objectives, realistic timelines and visible progress.You'll coordinate teams and dependencies, identify risks early and step in when things get stuck, finding pragmatic solutions that keep delivery moving.<h3>Bring people together</h3>Help build a more collaborative way of working by establishing multidisciplinary working groups and facilitating effective team sessions.You'll work comfortably with both technical and non-technical colleagues, adapting your approach to get the best from different people and teams.<h3>Partner with senior stakeholders</h3>Work closely with the Chief Operating Officer, Head of Repertoire & Collections and Infrastructure & Security Manager, providing structure around priorities, planning, communication and delivery.You'll become a trusted partner who can take ownership, anticipate challenges and give senior leaders the confidence that things are under control.<h3>Improve the way we work</h3>Look beyond simply delivering projects and challenge how things are currently done.You'll identify opportunities to make teams more agile, transparent and effective, whether that's improving sprint ceremonies, increasing visibility of work or streamlining stakeholder communication.The focus isn't on introducing process for process's sake. It's about creating ways of working that genuinely make people's jobs easier.<h2>What we're looking for</h2>We're looking for someone who is naturally proactive, comfortable operating independently and able to think several steps ahead.You'll bring:<ul><li>Proven experience managing multiple complex technical projects simultaneously</li><li>Experience working in data, analytics or engineering environments</li><li>Strong facilitation skills, particularly when working with non-technical audiences</li><li>A strong understanding of Agile frameworks and the ability to adapt them to different teams</li><li>Excellent communication skills across technical and non-technical audiences</li><li>Strong problem-solving skills and a track record of unblocking teams</li><li>Experience improving processes, collaboration and ways of working</li><li>The confidence to work independently and make sound decisions</li><li>A genuine interest in creating positive, inclusive team environments</li><li>A technical understanding that allows you to have informed conversations with engineers and data specialists</li></ul>Experience with SAP and/or SQL would be advantageous, as would familiarity with Miro, Zoho, Jira, Confluence and Microsoft 365.<h2>What success looks like</h2>Six months in, you'll have brought clear visibility across the technology portfolio, improved the way teams work and become a trusted partner across the organisation.Projects will feel more organised. Stakeholders will have greater confidence in delivery. Teams will have clearer priorities and fewer blockers.Most importantly, you'll have made a tangible difference to how people work together.<h2>The opportunity</h2>You'll be joining an organisation with a strong purpose, supporting more than 125,000 members worldwide and working to protect and promote authors' rights.The organisation places a strong emphasis on collaboration, inclusion and making a meaningful impact, with a culture built around being bold, taking pride in its work and creating lasting impact.<h3>What's on offer</h3><ul><li>£60,000 - £70,000 salary</li><li>Hybrid working, typically 2 days per week in the London office</li><li>25 days' annual leave + bank holidays</li><li>Flexible working and flexi-time</li><li>Ability to buy and sell annual leave</li><li>Up to 30 days working remotely from another location each year</li><li>12.5% employer pension contribution</li><li>Private medical insurance</li><li>Performance-based bonus scheme</li><li>Enhanced family-friendly policies</li><li>Employee assistance and wellbeing support</li><li>Learning and development opportunities</li><li>Professional subscription support Location: London, E1W Hours: 35 hours per week, Monday-Friday Contract: Permanent</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41NDc3My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-08T12:27:52Z

𝗛𝗘𝗔𝗗 𝗢𝗙 𝗘𝗡𝗚𝗜𝗡𝗘𝗘𝗥𝗜𝗡𝗚 (𝗣𝘆𝘁𝗵𝗼𝗻)

City of London, London
remote
Permanent
- GBP / Yearly
𝗛𝗘𝗔𝗗 𝗢𝗙 𝗘𝗡𝗚𝗜𝗡𝗘𝗘𝗥𝗜𝗡𝗚 (𝗣𝘆𝘁𝗵𝗼𝗻) -Top Trading Company! 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗟𝗼𝗻𝗱𝗼𝗻 | 𝗛𝘆𝗯𝗿𝗶𝗱 | 𝟯 𝗱𝗮𝘆𝘀 𝗶𝗻 𝗼𝗳𝗳𝗶𝗰𝗲 / 𝟮 𝗱𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 𝗵𝗼𝗺𝗲𝗣𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁 𝗿𝗼𝗹𝗲 𝗢𝗡𝗟𝗬 𝗜𝗻 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝘄𝗶𝘁𝗵 𝗧𝗼𝗻𝘆 𝗞𝗼𝘆𝗿𝗮𝘁𝘁𝘆 𝘃𝗶𝗮 𝗥𝗼𝗯𝗲𝗿𝘁 𝗛𝗮𝗹𝗳 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥 𝗔 𝗡𝗘𝗪 𝗖𝗛𝗔𝗟𝗟𝗘𝗡𝗚𝗘?FUTURE CTO Sucession on offer! Want to take 𝗿𝗲𝗮𝗹 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 of technology rather than simply manage someone else's roadmap?This could be the role for you.I'm working on a 𝗵𝗶𝗴𝗵-𝗶𝗺𝗽𝗮𝗰𝘁 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 opportunity with an established financial services business that is investing heavily in its technology capability.This is a chance to 𝗯𝘂𝗶𝗹𝗱, 𝘀𝗵𝗮𝗽𝗲 𝗮𝗻𝗱 𝗼𝘄𝗻 the engineering function.You'll have 𝗴𝗲𝗻𝘂𝗶𝗻𝗲 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝘆, direct access to senior stakeholders and the freedom to influence technology, architecture, engineering standards, development and AI.And importantly, 𝗬𝗢𝗨'𝗟𝗟 𝗦𝗧𝗜𝗟𝗟 𝗕𝗘 𝗖𝗢𝗗𝗜𝗡𝗚.This is 𝗡𝗢𝗧 a Head of Engineering role where you spend your days in meetings managing managers. 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗢𝗪𝗡* Own the firm-wide 𝗯𝘂𝗶𝗹𝗱-𝘃𝘀-𝗯𝘂𝘆 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆* Design, build and ship software yourself* Shape the engineering roadmap and decide 𝘄𝗵𝗮𝘁 𝗴𝗲𝘁𝘀 𝗯𝘂𝗶𝗹𝘁, 𝗯𝗼𝘂𝗴𝗵𝘁 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗱* Lead and technically coach development and scripting resources* Develop junior engineers and raise the technical bar* Own 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁, 𝘁𝗲𝘀𝘁𝗶𝗻𝗴 & 𝗖𝗜/𝗖𝗗 end-to-end* Work closely with IT on production and technical governance* Own relationships with key technology vendors* Drive the 𝗣𝘆𝘁𝗵𝗼𝗻 & 𝗔𝗜 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆* Introduce and raise engineering standards across the business 𝗧𝗛𝗘 𝗣𝗘𝗥𝗦𝗢𝗡I'm looking for someone who is 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹𝗹𝘆 𝗰𝗿𝗲𝗱𝗶𝗯𝗹𝗲, 𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹𝗹𝘆 𝗺𝗶𝗻𝗱𝗲𝗱 𝗮𝗻𝗱 𝘀𝘁𝗶𝗹𝗹 𝗹𝗼𝘃𝗲𝘀 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴.Someone who can walk into a business, understand what needs to change, make decisions and then 𝗿𝗼𝗹𝗹 𝘁𝗵𝗲𝗶𝗿 𝘀𝗹𝗲𝗲𝘃𝗲𝘀 𝘂𝗽 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗶𝘁.Strong experience across:𝗣𝘆𝘁𝗵𝗼𝗻 | 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 | 𝗖𝗜/𝗖𝗗 | 𝗖𝗹𝗼𝘂𝗱/𝗗𝗲𝘃𝗢𝗽𝘀 | 𝗔𝗜Experience within 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗘𝗧𝗙𝘀, 𝗘𝗧𝗖𝘀, 𝘁𝗿𝗮𝗱𝗶𝗻𝗴 𝗼𝗿 𝗰𝗮𝗽𝗶𝘁𝗮𝗹 𝗺𝗮𝗿𝗸𝗲𝘁𝘀 would be particularly relevant. 𝗪𝗛𝗬 𝗧𝗛𝗜𝗦 𝗢𝗡𝗘?Because you won't just be 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝗮𝗻 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻.You'll have the opportunity to 𝗯𝘂𝗶𝗹𝗱 𝗶𝘁, 𝘀𝗵𝗮𝗽𝗲 𝗶𝘁 𝗮𝗻𝗱 𝗺𝗮𝗸𝗲 𝗶𝘁 𝘆𝗼𝘂𝗿 𝗼𝘄𝗻.You'll have a 𝘀𝗲𝗮𝘁 𝗮𝘁 𝘁𝗵𝗲 𝘁𝗮𝗯𝗹𝗲, genuine autonomy and the ability to influence how technology is built and used across the business.If you're looking for the next step where 𝗬𝗢𝗨𝗥 𝗧𝗘𝗖𝗛𝗡𝗜𝗖𝗔𝗟 𝗢𝗣𝗜𝗡𝗜𝗢𝗡 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗠𝗔𝗧𝗧𝗘𝗥𝗦, this is one worth having a conversation about.If you're a strong Python engineer who has moved into leadership, or an engineering leader who refuses to stop being hands-on, 𝗜'𝗗 𝗟𝗜𝗞𝗘 𝗧𝗢 𝗛𝗘𝗔𝗥 𝗙𝗥𝗢𝗠 𝗬𝗢𝗨.𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥 𝗔 𝗡𝗘𝗪 𝗖𝗛𝗔𝗟𝗟𝗘𝗡𝗚𝗘?𝗔𝗣𝗣𝗟𝗬 𝗡𝗢𝗪!!!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS44MjUzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-29T10:01:49Z

Head of Business Systems & Technology

London, London
remote
Permanent
80000 - 90000 GBP / Yearly
<h2 data-section-id="1bo7kfo" data-start="0" class="PDq2pG_selectionAnchorContainer" data-end="40">Head of Business Systems & Technology - Fully Remote</h2>Our client is a purpose-driven, PE-backed professional services organisation that partners with global businesses to deliver leadership development, coaching and talent solutions. With ambitious growth plans and continued investment in technology, they are looking for a technology leader to help shape the next phase of their journey.<h3 data-section-id="l1y6o1" data-start="379" data-end="435">Drive Technology. Lead Transformation. Shape Growth.</h3>We're looking for a commercially minded technology leader to take ownership of our technology strategy, systems landscape and business transformation agenda during an exciting period of growth.As Head of Business Systems & Technology, you'll act as the technology voice within the leadership team, overseeing our technology estate, leading strategic projects, managing key vendor relationships and driving improvements across systems, data, security and operations.This is a highly visible role where you'll combine strategic thinking with hands-on leadership, helping to build a scalable, secure and efficient technology function that supports long-term growth.<h3 data-section-id="ert108" data-start="1105" data-end="1126">What You'll Bring</h3><ul data-end="1587" data-start="1128"><li data-end="1219" data-start="1128" data-section-id="hhd90n">Experience leading technology strategy and business systems within a growing organisation</li><li data-end="1295" data-section-id="5dhylm" data-start="1220">Strong knowledge of Salesforce, Microsoft 365 and enterprise applications</li><li data-section-id="qnzfus" data-start="1296" data-end="1381">Proven success delivering transformation programmes and business change initiatives</li><li data-section-id="cbjg39" data-start="1382" data-end="1447">Experience managing third-party vendors and technology partners</li><li data-start="1448" data-section-id="4ek1mn" data-end="1504">Excellent stakeholder management and leadership skills</li><li data-end="1587" data-start="1505" data-section-id="ijsizu">A commercial mindset with the ability to influence at senior and executive level</li></ul><h3 data-section-id="1fahjvh" data-start="1589" data-end="1602">Why Join?</h3><ul data-end="1939" data-start="1604"><li data-section-id="gj74v7" data-start="1604" data-end="1668">Opportunity to shape technology strategy at a leadership level</li><li data-end="1728" data-start="1669" data-section-id="1x47un9">High-impact role with significant autonomy and visibility</li><li data-end="1760" data-section-id="dfoxg9" data-start="1729">Annual bonus</li><li data-end="1812" data-start="1776" data-section-id="ohiwzz">25 days holiday plus bank holidays</li><li data-end="1831" data-section-id="1adcmjo" data-start="1813">6 wellbeing days</li><li data-start="1832" data-section-id="7ekzgd" data-end="1848">Pension scheme</li><li data-end="1869" data-start="1849" data-section-id="19xlqaw">Christmas shutdown</li><li data-section-id="1goj7sc" data-start="1870" data-end="1939">Join a growing PE-backed business at a pivotal stage of its journey</li></ul>If you're passionate about using technology to drive business success and enjoy leading change in a fast-paced environment, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45MjAxOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-14T08:45:45Z

IT Manager

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting a growing technology organisation to recruit an IT Manager on a contract basis. 6-month minimum contract. Part-time working - 3 days per week. Hybrid working - London based. ASAP start.Role<ul data-spread="false"><li>The IT Manager will manage and maintain the organisation's IT environment, ensuring reliable, secure and efficient day-to-day operations.</li><li>Manage the company's macOS and Apple device estate, including device enrolment, configuration, application deployment, patching and compliance.</li><li>Administer endpoint management platforms including Microsoft Intune and JAMF, supporting device provisioning and lifecycle management.</li><li>Manage Microsoft 365 and Entra ID, including users, groups, permissions, licensing, MFA, SSO and Conditional Access.</li><li>Provide hands-on IT support across hardware, software, endpoint, identity and access issues.</li><li>Manage onboarding and offboarding processes, including user accounts, access and device provisioning.</li><li>Maintain IT assets, software records, documentation, processes and support procedures.</li><li>Support IT security and compliance requirements, ensuring devices and users remain appropriately managed and secure.</li><li>Identify opportunities to improve and automate IT processes, including device provisioning, reporting and routine support activities.</li></ul>Profile<ul data-spread="false"><li>The IT Manager will have strong experience in IT Support, IT Operations, Endpoint Management or a similar role.</li><li>Strong hands-on experience supporting macOS and Apple devices.</li><li>Experience with Microsoft Intune, JAMF or other MDM technologies.</li><li>Strong Microsoft 365 and Entra ID / Azure AD experience.</li><li>Good understanding of MFA, SSO, Conditional Access and identity management.</li><li>Experience with Apple Business Manager and automated device enrolment would be advantageous.</li><li>Excellent problem-solving and troubleshooting skills, with strong attention to detail.</li><li>Strong communication and organisational abilities, with the ability to work effectively independently and as part of a wider team.</li></ul>Company<ul data-spread="false"><li>Growing technology organisation with offices in London</li><li>Hybrid working - 3 days per week, part-time</li><li>6-month minimum contract</li><li>ASAP start</li></ul>Salary & BenefitsThe contract rate is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjAzNjQ1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-15T16:32:51Z

ERP Manager - NetSuite

Ipswich, Suffolk
remote
Permanent
75000 - 850000 GBP / Yearly
Robert Half is exclusively representing our client in the appointment of an experienced ERP Manager to join their IT function and take ownership of a major ERP transformation programme, with a particular focus on the implementation of Oracle NetSuite.For at least the first year, the role will be heavily focused on the successful delivery of a NetSuite ERP implementation, working closely with the ERP Programme Lead, senior business stakeholders, implementation partners and third-party suppliers.This is an excellent opportunity for an experienced NetSuite Implementation Manager, NetSuite Project Manager or ERP Manager who has previously led or played a significant role in delivering an ERP implementation and is looking for genuine ownership of a major transformation programme.Candidates with hands-on NetSuite implementation experience are particularly encouraged to apply. We would also consider experienced ERP implementation professionals from other major platforms who have the project leadership, stakeholder management and transformation experience required to lead a NetSuite programme.Reporting to the Chief Information Officer, you will take responsibility for the planning, governance, coordination and delivery of key ERP projects and workstreams, ensuring the NetSuite implementation remains on track and that risks, issues, dependencies and business readiness are effectively managed.<h3>The Role</h3>You will take ownership of key projects, workstreams and sub-projects within the wider ERP transformation programme, with an initial and significant focus on the NetSuite implementation.Key responsibilities will include:<ul data-spread="false"><li>Taking ownership of project delivery across the NetSuite implementation lifecycle, from planning through to implementation and go-live.</li><li>Working closely with the ERP Programme Lead, implementation partner and business stakeholders to drive successful delivery.</li><li>Developing and maintaining detailed project plans, milestones, dependencies and deliverables.</li><li>Managing project budgets, forecasts, resources and delivery timelines.</li><li>Owning RAID logs, ensuring risks, issues and dependencies are proactively identified, mitigated and resolved.</li><li>Managing and coordinating the activities of internal teams, NetSuite implementation partners and third-party suppliers.</li><li>Managing individual ERP workstreams and sub-projects, ensuring alignment with the wider transformation programme.</li><li>Supporting requirements gathering, scope definition, solution design and delivery planning with business and technical stakeholders.</li><li>Preparing project status reports, Steering Committee packs and executive-level updates.</li><li>Monitoring implementation progress and proactively managing escalations, actions and dependencies.</li><li>Supporting business readiness, change management, training and user adoption activities ahead of go-live.</li><li>Coordinating internal resource allocation and workload planning across project teams.</li><li>Developing and delivering project communications to ensure stakeholders remain informed throughout the transformation.</li><li>Maintaining strong project governance, documentation and reporting standards.</li></ul><h3>About You</h3>We are looking for an experienced ERP Manager / ERP Project Manager / Implementation Manager with a proven track record of delivering ERP implementations or significant technology transformation programmes.Previous NetSuite implementation experience is highly desirable, particularly experience managing or coordinating a NetSuite implementation, rollout, migration or significant transformation.You will ideally bring:<ul data-spread="false"><li>Proven experience managing ERP implementations, ideally with Oracle NetSuite.</li><li>Experience leading ERP projects from planning and requirements through to implementation and go-live.</li><li>Strong project planning, governance, budget and resource management experience.</li><li>Experience working with ERP implementation partners, system integrators and third-party suppliers.</li><li>The ability to manage multiple ERP workstreams, stakeholders and competing priorities.</li><li>Strong understanding of business transformation and the organisational change associated with ERP implementations.</li><li>Experience producing project reporting and presentations for senior leadership and Steering Committees.</li><li>Excellent stakeholder management skills, with the confidence to engage across both technical and non-technical teams.</li><li>A structured, proactive and delivery-focused approach.</li><li>Strong communication, organisation and problem-solving skills.</li></ul><h3> </h3>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmFtZXMuRGF2aWVzLjUyNzM3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-10T12:15:43Z

Head of IT Service and Operations

Richmond upon Thames, London
remote
Permanent
80000 - 91000 GBP / Yearly
<h1>Head of IT Service & Operations</h1>Location: Richmond-upon-Thames Reports to: CIO<h3>A senior IT leadership role with real ownership and influence</h3>Are you an experienced IT leader who thrives at the intersection of service, operations, governance, risk and transformation?We're looking for a Head of IT Service & Operations to take ownership of the end-to-end performance, resilience and governance of IT services within a successful, regulated organisation operating as part of a global technology environment.This is a role with genuine accountability. You'll lead the UK IT Service & Operations function, managing a small leadership team and overseeing a wider team of around ten, while working closely with global technology teams, third-party suppliers and senior stakeholders.<h3>What you'll be doing</h3><ul data-spread="false"><li>Own and evolve the UK SIAM model, bringing together global and third-party technology providers.</li><li>Set and manage SLAs, OLAs and KPIs, ensuring IT performance is aligned with business outcomes.</li><li>Lead major incident and problem management governance, driving root-cause analysis and continuous improvement.</li><li>Own the vendor management and multi-supplier governance framework.</li><li>Take accountability for the UK IT risk, controls and audit environment.</li><li>Own the IT and Information Security policy framework, ensuring alignment with wider Group standards and regulatory expectations.</li><li>Drive business continuity and operational resilience, ensuring the organisation is prepared for disruption.</li><li>Lead, mentor and develop the IT Service & Operations team, including recruitment, performance and career development.</li><li>Contribute to the Senior Management Group, helping shape the wider technology operating model and direction of the business.</li></ul><h3>What we're looking for</h3>You'll be a senior IT service leader with strong experience across ITSM, SIAM, governance and risk, ideally within a regulated environment.You'll bring:<ul data-spread="false"><li>Proven experience leading and developing IT teams.</li><li>Strong understanding of regulatory accountability, risk and controls.</li><li>Strategic thinking combined with a structured approach to governance.</li><li>Excellent stakeholder management across local, global and third-party environments.</li><li>Confidence operating under regulatory scrutiny.</li><li>Strong analytical and risk-management capabilities.</li><li>Excellent communication skills, particularly during incidents and periods of change.</li><li>The ability to influence, challenge and drive organisational change.</li></ul><h3>The opportunity</h3>This is an opportunity to step into a high-profile IT leadership position with genuine ownership of how technology services are delivered, governed and continuously improved.You'll have the visibility and influence to shape the operating model, strengthen resilience, improve supplier performance and develop a talented IT function, while working within a global technology organisation.If you're ready for a role where IT service, operational resilience, governance and leadership genuinely sit at the heart of the business, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4xODQ1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-08-25T08:37:42Z

6 results for Chief Technology Officer in Cambridge, Cambridgeshire