<p>Head of Customer Service - FinTech Scale-Up<br /> <br /> Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.<br /> <br /> About the Company<br /> This FinTech is transforming the embedded finance space, partnering with leading global e-commerce and payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.<br /> <br /> The Role<br /> You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement.<br /> <br /> About You<br /> * Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.<br /> * Track record managing KPIs, SLAs, and service excellence.<br /> * Strong communication and leadership skills.<br /> * Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.<br /> <br /> What's on Offer<br /> * Competitive salary + performance bonus<br /> * Private medical & dental insurance<br /> * Enhanced parental leave<br /> * Modern Central London office</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbGlhbS5Ccmlja2hpbGwuNTc0NDYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Our client, a well-established and rapidly growing organisation within the software industry is seeking an experienced EMEA Accounts Receivable Supervisor to join their Global AR function.</p><p> </p><p>This pivotal role will oversee a small, high-performing EU team, driving operational excellence, ensuring compliance, and supporting continued business growth.</p><p> </p><p>The successful candidate will combine strong technical Credit Collections and transactional accounting expertise with proven leadership ability, ensuring the department operates efficiently while maintaining exceptional service standards.</p><p> </p><p> </p><p>Key Responsibilities</p><ul><li>Lead, coach, and develop the Accounts Receivable team to ensure peak performance and continuous improvement.</li><li>Manage and report on receivables against KPIs including overdue debt, billing accuracy, and dispute resolution times.</li><li>Oversee billing, collections, and credit control activities to ensure accuracy and timeliness.</li><li>Partner cross-functionally with sales, customer service, and finance to resolve billing queries and improve processes.</li><li>Support month-end close activities and assist in analysing complex accounting and reporting issues.</li><li>Implement and refine AR policies and procedures to ensure compliance with internal controls and external standards.</li><li>Identify and drive process improvement initiatives.</li><li>Provide updates and insights to management on departmental performance, key projects, and challenges.</li></ul><p> </p><p>About You</p><ul><li>Minimum 3 years' experience in a supervisory role within EU or global Accounts Receivable or Credit Control.</li><li>Degree-qualified in Finance, Accounting, or related field (or equivalent experience).</li><li>Strong working knowledge of accounting principles, with demonstrable experience in ERP and accounting systems.</li><li>Advanced Excel skills and proficiency across Microsoft Office Suite.</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Proven ability to motivate and develop a team, balancing leadership with hands-on support.</li><li>Highly organised with strong attention to detail and the ability to manage multiple priorities.</li></ul><p> </p><p>What's on Offer</p><ul><li>Competitive salary package with performance-related incentives.</li><li>working patterns</li><li>Opportunity to join a supportive, collaborative finance team in a forward-thinking business.</li><li>Career development and ongoing training opportunities.</li></ul><p> </p><p>If you're an experienced Accounts Receivable professional with a passion for leadership and continuous improvement, we'd love to hear from you.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmFtZXMuQWRleS43NTE1Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Payroll Supervisor - £200 - £250 per day - Heathrow - 3/6 months </strong></p><p><strong>Overview</strong></p><p>We are seeking an experienced Payroll Supervisor to manage a payroll population of approximately 1,000 employees. This role will work closely with external payroll provider, ensuring all processes run smoothly, accurately, and in full compliance with HMRC requirements.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the day-to-day relationship with the external payroll provider.</li><li>Ensure all payroll activities are compliant with UK legislation and internal controls.</li><li>Act as the first point of contact for payroll queries from the business.</li><li>Provide clear, pragmatic advice on payroll compliance requirements.</li><li>Support year-end and monthly payroll processes.</li><li>Collaborate with the wider HR and Finance teams to ensure accurate payroll data.</li></ul><p> </p><p><strong>Required Knowledge & Experience</strong></p><p>Candidates must have strong, hands-on experience in the following areas:</p><ul><li>P11D</li><li>PAYE</li><li>Holiday pay enhancement</li><li>Apprenticeship Levy</li><li>Shift work and variable pay components</li><li>HMRC legislation, compliance, and reporting requirements</li><li>Ability to guide stakeholders on actions needed to remain compliant</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/TWF4LkNvdXJ0bmFnZS4xODEwNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>OFFICE MANAGER - PERMANENT - HYBRID - LONDON - NEGOTIABLE SALARY </strong></p><p>Robert Half are thrilled to be working with a brilliant client in their search for a permanent Office Manager, located in the City of London, offering hybrid working! This is a hands-on, varied role ideal for someone who thrives in a fast-paced environment and enjoys making things run brilliantly behind the scenes.</p><p><strong>Things to know:</strong></p><ul><li><strong>Job Title</strong>: Office Manager</li><li><strong>Salary:</strong> Negotiable</li><li><strong>Location</strong>: City of London (with occasional travel between offices)</li><li><strong>Working pattern</strong>: Full-time - hybrid (3 days onsite, 2 days working from home)</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Oversee day-to-day operations across all 4 offices to maintain a safe, well-presented, and efficient workplace.</li><li>Manage relationships with serviced office providers, suppliers, and contractors, owning all facilities contracts and leading renewal negotiations in line with procurement and ESG principles.</li><li>Lead Health & Safety across the business, acting as Lead Fire Warden and Lead First Aider, and training others.</li><li>Support facilities-related onboarding and offboarding processes.</li><li>Manage switchboard, shared inboxes, post, printers, desk booking systems, and other office tools.</li><li>Support office moves, refurbishments, upgrades, and the sourcing of new locations.</li><li>Line-manage the Office Coordinator, providing support, guidance, and performance reviews.</li><li>Help manage recruitment for Business Support roles and ensure balanced workloads across the team.</li><li>Provide cover and support for EA/PA leads during busy periods or absences.</li><li>Oversee office supplies, equipment, procurement, and all related records and documentation.</li><li>Prepare and format documents (Word, Excel, PowerPoint, DocuSign).</li><li>Coordinate meetings, events, and logistics for document signing.</li><li>Monitor office budgets and expenses.</li><li>Provide regular updates and recommendations for improvements.</li><li>Act as the go-to person for all office-related queries across the company.</li><li>Work closely with HR, IT, and the wider Business Support team on cross-functional initiatives.</li><li>Lead or support the delivery of cross-office activities and communications.</li></ul><p><strong>Requirements:</strong></p><ul><li>5+ years' experience in a similar Office Manager role, including team management.</li><li>Strong organisational skills, attention to detail, and the ability to juggle multiple priorities.</li><li>A flexible, proactive attitude with a collaborative and positive approach.</li><li>Comfort handling confidential information.</li><li>Advanced MS Office skills plus experience with Adobe, DocuSign, HR systems, and expense/document management tools.</li><li>Someone who can see the big picture and create smarter, more efficient processes.</li><li>Minimum A-Level education or equivalent.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuODUxMjkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Role:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is looking to recruit an immediate, Office Manager for a 12 month Temporary contract. In this role you will be responsible for the following duties: </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">First point of contact for visitors and employees. </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Track, code, and submit vendor invoices to Accounts Payable. </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Perform office credit card reconciliation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Orders catering for office events, meetings, and clients.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Assists with IT support as needed.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Maintains snack budget, tracks weekly/annual expenditures, reports, and makes recommendations as requested. </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Ensures overall readiness and neatness of general office space, including common areas and conference rooms. Assists with catering setup and break down as needed.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Purchases snacks and beverages and maintains inventory. </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Ensures kitchen, printers, and copier stations and stationary cupboards are consistently neat and well stocked.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Ensures fresh coffee is brewed and readily available first thing in the morning and consistently replenished throughout the day.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Ensures that new employees have all the necessary furniture and equipment. </li></ul><p style="margin: 0in; margin-left: .375in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Profile:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">The successful temporary, Office Manager will have at least 3 years experience working within Office Management and will have had exposure to a professional setting. </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">You must be either immediate or on a 1 week notice to be considered for this role.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Client:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is a Financial Services firm based in the City of London. You will work 5 day per week from their office. </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Salary & Benefits:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">This immediate, temporary Office Manager will be paying circa £15-20 per hour. This is dependent on experience. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0LjYxODk0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> Role:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is looking to recruit an immediate, Administrator for a 12 month Temporary role. In this role you will be responsible for the following duties: </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li data-end="167" data-start="79"><p data-start="81" data-end="167">High-volume but straightforward administrative role supporting the underwriting team</p></li><li data-end="246" data-start="168"><p data-end="246" data-start="170">Review applications, accounts and business information to help assess risk</p></li><li data-end="329" data-start="247"><p data-end="329" data-start="249">Work through a clear checklist and prepare files to pass on to the Underwriter</p></li><li data-start="330" data-end="407"><p data-end="407" data-start="332">Process quotes, update records and liaise with brokers by phone and email</p></li><li data-end="474" data-start="408"><p data-end="474" data-start="410">Check documentation for accuracy, completeness and consistency</p></li><li data-end="553" data-start="475"><p data-end="553" data-start="477">Handle multiple tasks at pace while maintaining strong attention to detail</p></li><li data-end="692" data-start="554"><p data-end="692" data-start="556">Open on background - insurance or financial services useful but not essential if diligent, organised and comfortable with volume admin</p></li><li data-end="786" data-start="693"><p data-start="695" data-end="786">Environment operates similarly to banking, with some industry-specific processes to learn</p></li></ul><p style="margin: 0in; margin-left: .375in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Profile:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">The successful temporary, Administrator will have at least 3 years experience working within an administrative function and will have ideally had experience within the banking or insurance sector. </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">You must be either immediate or on a 1 week notice to be considered for this role.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Client:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is an Insurance firm based in the City of London. You will work 2 days per week from their office and 3 days from home.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Salary & Benefits:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">This immediate, temporary Administrator role will be paying circa £16-20 per hour. This is dependant on experience.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0LjQwNjY2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Role:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is looking to recruit an immediate, Part Time administrator for a 12 month long Temporary role. In this role you will be responsible for the following duties: </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li data-end="152" data-start="61"><p data-end="152" data-start="63">Working for a growing property group supporting the team with day-to-day administration</p></li><li data-end="241" data-start="153"><p data-end="241" data-start="155">Part-time role - flexible on days/hours (to be agreed with the successful candidate)</p></li><li data-end="360" data-start="242"><p data-end="360" data-start="244">General admin duties including: managing emails, preparing documents, updating spreadsheets, filing and data entry</p></li><li data-end="538" data-start="361"><p data-end="538" data-start="363">Updating and maintaining records on <strong data-end="442" data-start="399">Microsoft Dynamics 365 Business Central</strong> (full training on internal processes provided, but some prior experience is highly desirable)</p></li><li data-start="539" data-end="668"><p data-start="541" data-end="668">Assisting with property-related administration such as tenancy documents, compliance records, invoices and contractor details</p></li><li data-end="797" data-start="669"><p data-end="797" data-start="671">Liaising with internal teams and external stakeholders (tenants, contractors, suppliers) in a professional and timely manner</p></li><li data-end="941" data-start="798"><p data-start="800" data-end="941">Helping with basic finance/admin tasks where needed - e.g. raising POs, matching invoices, updating payment information in Business Central</p></li><li data-start="942" data-end="1061"><p data-end="1061" data-start="944">Ideal for someone with previous admin experience within property, real estate or a similar office-based environment</p></li><li data-start="1062" data-end="1186"><p data-start="1064" data-end="1186">Strong attention to detail, good organisational skills and confident IT user (Outlook, Excel, Word and business systems)</p></li><li data-start="1187" data-end="1292"><p data-end="1292" data-start="1189">Opportunity to join a friendly, collaborative team with scope to grow your responsibilities over time</p></li></ul><p style="margin: 0in; margin-left: .375in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Profile:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">The successful temporary, part time administrator will have at least 3 years experience working within a facilities or administrative function.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">You must be either immediate or on a 1 week notice to be considered for this role.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Client:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is a Property firm based in the City of London. You will work 2 days per week and this can be remote.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Salary & Benefits:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">This immediate, temporary Administrator role will be paying circa £15-19 per hour. This is dependant on experience.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0LjM4NzA3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
