<p><strong>Customer Service Representative - £15 - £16 per hour - Slough - 3-month contract </strong></p><p>We are seeking a friendly, proactive, and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you'll be the first point of contact for customers, ensuring their questions are answered promptly and their issues are resolved efficiently. You'll play a key role in maintaining high levels of customer satisfaction and supporting the company's reputation for excellent service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner</li><li>Resolve product or service issues by clarifying customer complaints, determining the cause, and finding effective solutions</li><li>Maintain accurate customer records and update CRM systems</li><li>Follow up on outstanding issues to ensure full resolution</li><li>Provide information on products, services, and company policies</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Support team goals and contribute to a positive, collaborative environment</li></ul><p> </p><p><strong>Skills & Qualifications:</strong></p><ul><li>Previous experience in a customer service or client support role (1-2 years preferred)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to work under pressure and manage multiple priorities</li><li>High level of attention to detail and accuracy</li><li>Proficient in using CRM software and Microsoft Office (or Google Workspace)</li><li>Empathy, patience, and a genuine desire to help others</li></ul><p> </p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/TWF4LkNvdXJ0bmFnZS42NjcwMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half are pleased to be partnering with a professional firm based in <strong>Abingdon</strong> to recruit a <strong>Credit Controller</strong>. The Credit Controller will receive a salary of up to <strong>£45,000</strong> along with other attractive benefits.</p><p>The ideal candidate will have prior experience working for a <strong>professional firm</strong> (e.g. legal, consulting, accountancy, engineering).</p><p> </p><p><strong>Primary responsibilities; </strong></p><p> </p><ul><li>Prepare and issue accurate client invoices in accordance with client contracts, engagement letters, and billing schedules.</li><li>Liaise with client teams to ensure billing aligns with agreed fee arrangements and deliverables.</li><li>Maintain up-to-date records of billable time, disbursements, and project costs.</li><li>Ensure all billing complies with professional standards, tax regulations, and internal policies.</li><li>Manage billing cycles to meet month-end and year-end deadlines.</li><li>Monitor the accounts receivable ledger to identify overdue balances and take proactive steps to recover outstanding debts.</li><li>Communicate with clients to resolve payment queries and disputes professionally and promptly.</li><li>Negotiate and manage payment plans where necessary.</li><li>Escalate problem accounts to the client teams as appropriate.</li><li>Regularly report on aged debt and cash collection performance.</li><li>Reconcile client accounts, ensuring accuracy between billing, receipts, and accounting records.</li></ul><p> </p><p><strong>Key experience and attributes; </strong></p><p> </p><ul><li>Proven experience in billing and/or credit control, ideally within a professional services environment (e.g., legal, consulting, accountancy, or engineering).</li><li>Strong attention to detail with excellent numerical accuracy.</li><li>Professional communication skills with the ability to interact confidently with clients and internal stakeholders.</li><li>Excellent organisational and time management skills, with the ability to meet deadlines.</li><li>A proactive, problem-solving mindset with a customer-focused approach.</li><li>Integrity, discretion, and commitment to confidentiality.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Sm9yZGFuLldlc3QuNDQ0OTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
