<p>📢 <strong>We're Hiring: Finance Assistant & Payroll Lead</strong></p><p>📍 <strong>Camberley, Surrey</strong> | 💷 <strong>£35,000</strong> | 📅 <strong>12-Month Fixed-Term Contract</strong></p><p>I'm currently recruiting for a fantastic opportunity to join a highly respected and established services business with an outstanding reputation for quality, service and attention to detail.</p><p>This varied role combines <strong>hands-on finance responsibilities with full ownership of monthly payroll for approximately 200 employees</strong>, offering an excellent opportunity for someone who enjoys a broad finance role with real responsibility.</p><p><strong>Key Responsibilities:</strong><br />✅ Managing monthly payroll, including hourly-paid and salaried employees<br />✅ Processing sales invoices, accounts payable and supplier payments<br />✅ Managing credit control, cash allocation and bank reconciliations<br />✅ Investigating and resolving payroll and finance queries<br />✅ Supporting month-end, balance sheet reconciliations and reporting<br />✅ Ensuring accurate HMRC submissions and payroll records</p><p><strong>What we're looking for:</strong></p><ul><li><p>2-5 years' experience across finance and payroll</p></li><li><p>Strong Excel skills and excellent attention to detail</p></li><li><p>A proactive approach to investigating and resolving issues</p></li><li><p>AAT qualification desirable</p></li><li><p>Someone organised, discreet and comfortable working as part of a close-knit finance team</p></li></ul><p><strong>What's on offer?</strong><br />✨ £35,000 salary<br />✨ 12-month fixed-term contract<br />✨ Hybrid working - 4 days in the office and 1 day from home<br />✨ Discretionary performance-related bonus of up to 10%<br />✨ Private medical insurance and pension<br />✨ 21 days' holiday, including an extra day for your birthday<br />✨ Wellbeing support and regular team events</p><p>If you're an experienced finance and payroll professional looking for a varied role with genuine ownership and responsibility, I'd love to hear from you.</p><p>📩 <strong>Interested?</strong> Please get in touch or send me a direct message to find out more.</p><p>#FinanceJobs #PayrollJobs #FinanceAssistant #Payroll #CamberleyJobs #SurreyJobs #FixedTermContract</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy45NTQ1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h2 class="w6asjq_TextBase GgxHUa_Title PDq2pG_selectionAnchorContainer" data-d-component="title" data-d-size="lg" data-d-weight="semibold">Interim France Accountant (3-Month Contract)</h2><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">High Wycombe | £18-£20 per hour + holiday pay (DOE)</p><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">We are recruiting for an experienced Interim France Accountant to join a busy finance team on an initial 3-month temporary contract. This is a fantastic opportunity for a hands-on accountant with strong accounting operations experience, supporting month-end activities and the day-to-day finance function.</p><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">The role:</p><ul><li>3 Month interim contract </li><li>£18 - £20 per hour + Holiday Pay </li><li>Based in High Wycombe </li><li>5 days per week in the office </li><li>37.5 hour week</li><li>Immediately available candidates preferred </li></ul><p>Key Responsibilities:</p><ul><li>Balance sheet reconciliations </li><li>Accruals & prepayments </li><li>Accounts payable and accounts receivable support </li><li>Reviewing transactions coding and month-end reporting </li><li>Resolving aged AP/AR queries</li><li>Supporting the wider finance team with ad-hoc accounting duties</li></ul><p>What we are looking for:</p><ul><li>Previous experience in a generalist accounting role</li><li>Strong reconciliation and month-end experience </li><li>Confident Excel skills, including VLOOKUPs</li><li>French speaking is ideal, not essential </li><li>Available to start at short notice</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuMjM5NTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p></p><h1>Payroll Lead & Finance Administrator</h1><p><strong>12-Month Fixed-Term Contract</strong></p><p><strong>Location:</strong> Camberley (4 days office-based, 1 day from home)<br /> <strong>Salary:</strong> £30,000 - £35,000</p><p>An established business is seeking an experienced Payroll Lead & Finance Administrator to join the team on a 12-month fixed-term contract. This is a varied position offering responsibility for the end-to-end payroll process, alongside supporting wider finance administration activities.</p><p>This role would suit a payroll professional who has previously taken ownership of payroll and enjoys working within a collaborative finance environment.</p><h2>Key Responsibilities:</h2><ul><li>Lead and manage the end-to-end monthly payroll process, ensuring accuracy and compliance.</li><li>Maintain payroll records and process employee changes, overtime, deductions and statutory payments.</li><li>Act as the primary point of contact for payroll-related queries.</li><li>Ensure payroll submissions and reporting deadlines are met.</li><li>Reconcile payroll information and support month-end activities.</li><li>Assist with sales invoicing, supplier payments and general finance administration.</li><li>Support financial reporting, reconciliations and audit requirements.</li><li>Work closely with Finance and HR to ensure accurate employee and payroll data.</li></ul><h2>About You:</h2><ul><li>Previous experience leading and processing payroll from start to finish.</li><li>Strong understanding of UK payroll legislation and payroll best practice.</li><li>Experience working within a finance or accounts function.</li><li>Confident using payroll systems and Excel.</li><li>Highly organised with excellent attention to detail.</li><li>Able to manage deadlines and prioritise workloads effectively.</li><li>Strong communication skills and a proactive approach.</li></ul><h2>What's on Offer:</h2><ul><li>Salary of £30,000 - £35,000.</li><li>12-month fixed-term contract.</li><li>Hybrid working (4 days in the office, 1 day from home).</li><li>Friendly and supportive team environment.</li><li>Opportunity to take ownership of payroll within a broad and varied finance position.</li></ul><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuNDgyMzAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Finance Assistant (£35,000-£40,000) | Central London | Office-Based</strong></p><p>We're recruiting a Finance Assistant to join a growing international business based in Central London.</p><p>This role is ideal for someone with strong bookkeeping experience, a background in expense management, and the emotional intelligence to build effective relationships across the business.</p><p><strong>Key responsibilities:</strong></p><ul><li>Accounts payable and supplier invoice processing</li><li>Staff expenses, company credit cards and cash advances</li><li>Bank reconciliations and journal postings</li><li>Sales invoicing and bookkeeping</li><li>Supporting VAT returns and audit requests</li></ul><p><strong>We're looking for:</strong></p><ul><li>2+ years' finance experience</li><li>Strong bookkeeping fundamentals</li><li>Proven expense management experience</li><li>Experience with reconciliations and journals</li><li>Good Excel skills</li><li>Strong communication skills and emotional intelligence</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9iaW4uSG9iYnMuOTg0OTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p dir="ltr">Robert Half Finance and Accounting are partnering with a leading education provider in London who are looking to recruit a Finance Officer on an initial 6-month contract, with the opportunity to go permanent.</p><p dir="ltr"><strong>Role:</strong><br /> Our client is looking to recruit an experienced Finance Officer to join their finance team, with a focus on accounts payable and accounts receivable.</p><p dir="ltr">In this role you will be responsible for the following duties:</p><ul dir="ltr"><li>Monitor the accounts inbox and triage incoming queries</li><li>Process supplier invoices through the Xledger workflow</li><li>Check workflow approvals and finalise postings onto the ledgers</li><li>Deal with budget holders and business owners to resolve queries and discrepancies</li><li>Process and reconcile staff expenses</li><li>Set up supplier payments in the bank</li><li>Support the wider finance team with APAR duties, including raising invoices, cash allocation and credit control</li></ul><p dir="ltr"><strong>Profile:</strong><br /> The successful Finance Officer will have solid, hands-on experience across both AP and AR, ideally gained in a busy finance function. You will be confident dealing with stakeholders across the business, organised, and accurate with a good eye for detail. Experience with Xledger or a similar workflow-based purchase ledger system is highly desirable.</p><p dir="ltr"><strong>Client:</strong><br /> Our client is a well-regarded organisation based in London who are looking to recruit a Finance Officer for an initial 6 months, with a genuine opportunity to be made permanent. This role will be office based 2 days per week with 3 days working from home.</p><p dir="ltr"><strong>Salary & Benefits:</strong><br /> This Finance Officer role will be paying £17-19 per hour dependent on experience.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/U2FtLktlYW0uNjEwNTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half Finance and Accounting are partnering with an events company based in West London who are looking to recruit an interim Accounts Payable Clerk for 3 months.</p><p><strong>Role:</strong><br /> Our client is looking for an interim AP Clerk to join their finance team and support the day-to-day running of the purchase ledger. This is a hands-on AP role reporting directly into the AP Manager.</p><p>In this role you will be responsible for the following duties:</p><ul><li>Processing employee expenses and receipts</li><li>Reviewing expense claims and returning any with missing or incomplete information to the claimant for correction</li><li>Processing and coding AP invoices</li><li>Maintaining accurate records and supporting the AP Manager with day-to-day queries</li><li>Timekeeping and timesheet administration</li></ul><p><strong>Profile:</strong><br /> The successful interim AP Clerk will have a desire to further their career in finance and willing to be hands-on. You will be determined, with a positive, can-do attitude, and pay close attention to detail.</p><p><strong>Client:</strong><br /> Our client is an events company based in West London, looking to bring in an interim AP Clerk for 3 months. This role is hybrid, with 3 days in the office and 2 days working from home.</p><p><strong>Salary & Benefits:</strong><br /> This interim AP Clerk role will be paying up to £15 per hour.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/U2FtLktlYW0uMTM3NzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h1>Accounts Payable & Expenses Administrator</h1><p>Location: Datchet, near Slough</p><p>Contract: Interim - 3 months initially</p><p>Working pattern: 5 days per week, office-based</p><p>Pay rate: £15-£18 per hour + holiday pay, depending on experience</p><p>Start date: Immediate start required</p><h2>The Opportunity</h2><p>We are currently recruiting for an experienced Accounts Payable & Expenses Administrator to join a busy finance team based in Datchet on an initial 3-month interim contract.</p><p>The role will initially focus on supporting the expenses function, helping to clear a backlog and ensure expenses are processed accurately and efficiently. Once this has been brought under control, the successful candidate will move across to support the wider Accounts Payable team.</p><p>This is a great opportunity for someone who is immediately available, enjoys working in a fast-paced finance environment and is happy to get stuck into a varied, hands-on role. You need to have Good Excel skills and knowledge</p><h2>Key Responsibilities</h2><ul><li><p>Process and review employee expenses, ensuring accuracy and compliance with company policies.</p><br><br></li><li><p>Support the team in clearing an existing backlog of expense claims.</p><br><br></li><li><p>Investigate discrepancies and resolve expense-related queries.</p><br><br></li><li><p>Ensure expenses are correctly coded and supported by the relevant documentation.</p><br><br></li><li><p>Provide general administrative support to the finance team as required.</p><br><br></li><li><p>Support the Accounts Payable function, including processing supplier invoices and maintaining accurate records.</p><br><br></li><li><p>Assist with invoice queries, reconciliations and other AP-related duties.</p><br><br></li><li><p>Work collaboratively with colleagues to ensure finance processes run smoothly and deadlines are met.</p><br><br></li></ul><h2>The Ideal Candidate</h2><ul><li><p>Previous experience in an Accounts Payable, Expenses or Finance Administration role.</p><br><br></li><li><p>Confident processing expenses and handling high volumes of financial transactions.</p><br><br></li><li><p>Strong attention to detail and a methodical approach to work.</p><br><br></li><li><p>Good organisational skills, with the ability to prioritise tasks and work through a backlog.</p><br><br></li><li><p>Comfortable working in a busy team environment and adapting to changing priorities.</p><br><br></li><li><p>Good Excel and general IT skills.</p><br><br></li><li><p>Immediately available and able to commit to an initial 3-month contract.</p><br><br></li><li><p>Able to commute to Datchet and work in the office five days per week.</p><br><br></li></ul><h2>What's on Offer?</h2><ul><li><p>An initial 3-month interim assignment.</p><br><br></li><li><p>£15-£18 per hour, plus holiday pay, depending on experience.</p><br><br></li><li><p>An immediate start.</p><br><br></li><li><p>The opportunity to gain experience across both expenses and Accounts Payable within a busy finance team.</p><br><br></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuMDg3MTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>TAX ACCOUNTANT - FMCG - BRACKNELL</strong><br /> <br /> Robert half are the exclusive recruitment partner to a fast growing, investor backed FMCG manufacturing business that due to international expansion, are seeking a confident, technically proficient and commercially focused Tax Accountant to coordinate the and deliver both direct, indirect and transfer pricing calculations and advisory services for the UK entities.</p><p><br /> This role would suit a tax accountant / tax assistant that is looking to develop and grow with an organisation, has understanding and exposure to a variety of tax / VAT challenges, is s self starter and is happy with 1-2 days in office per week.</p><p><br /> <strong>Duties:</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>VAT Compliance:</strong></li><ul><li>Prepare, review, and submit VAT returns in compliance with local tax laws and deadlines.</li><li>Reconcile VAT accounts and investigate variances or anomalies.</li><li>Monitor changes in VAT legislation and advise the business on implications.</li></ul><li><strong>Plastic tax compliance</strong></li><ul><li>Prepare, review and submit plastic tax returns</li><li>Monitoring changes in Plastic tax law</li></ul><li><strong>Year-End Tax Disclosure:</strong></li><ul><li>Support the preparation of the year-end tax disclosure in accordance with relevant IFRS accounting standards</li><li>Collaborate with the finance team and external auditors during year-end close and audits.</li><li>Ensure appropriate documentation and reconciliation of tax and deferred tax balances.</li></ul><li><strong>Annual Tax Returns:</strong></li><ul><li>Liaise with external tax advisors in the process of corporate tax returns preparation.</li><li>Maintain accurate and complete tax records and supporting documentation.</li></ul><li><strong>General Tax Support:</strong></li><ul><li>Assist with tax audits, assessments, and inquiries from tax authorities.</li><li>Support transfer pricing documentation and other compliance requirements.</li><li>Contribute to process improvements and automation of tax processes where applicable.</li></ul></ul><p><strong>Benefits:</strong></p><ul><li>A highly competitive base salary of between £45,000 and £65,000 P/A based on experience</li><li>A company wide performance related bonus</li><li>5% pension contribution</li><li>25 days holiday plus 8 bank holiday</li><li>Income protection</li><li>Death in service</li><li>Private medical cover</li><li>A fun, positive and friendly work environment where you are given the opportunity to bring ideas to the table.</li><li>Work from home up to 3 days per week</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/U2ViYXN0aWFuLkJlbnRsZXkuNjQwMDYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h1 class="w6asjq_TextBase GgxHUa_Title PDq2pG_selectionAnchorContainer" data-d-component="title" data-d-weight="semibold" data-d-size="xl">Accounts Payable Assistant (Temporary)</h1><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Bracknell | 3 months initially | ASAP Start</p><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">£16.00-£16.50 per hour + holiday pay</p><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Please note: We will only accept applications from candidates with previous experience using Great Plains. BisTrack experience is highly desirable.</p><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">We are looking for an experienced Accounts Payable Assistant to join a busy finance team in Bracknell on an initial 3-month temporary contract. This is a hands-on role supporting the day-to-day running of the purchase ledger in a fast-paced environment.</p><h3 class="w6asjq_TextBase GgxHUa_Title" data-d-component="title" data-d-weight="semibold" data-d-size="md">Key responsibilities</h3><ul data-d-marker="bullet" class="PSWZZq_List" data-d-component="list" data-d-marker-layout="native"><li class="PSWZZq_Item" data-d-marker-layout="native" data-d-component="list-item"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Processing high volumes of supplier invoices</p><br><br></li><li data-d-marker-layout="native" data-d-component="list-item" class="PSWZZq_Item"><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Matching, batching and coding invoices</p><br><br></li><li data-d-marker-layout="native" data-d-component="list-item" class="PSWZZq_Item"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Reconciling supplier statements</p><br><br></li><li data-d-component="list-item" data-d-marker-layout="native" class="PSWZZq_Item"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Resolving supplier queries in a timely manner</p><br><br></li><li class="PSWZZq_Item" data-d-marker-layout="native" data-d-component="list-item"><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Assisting with payment runs</p><br><br></li><li data-d-component="list-item" data-d-marker-layout="native" class="PSWZZq_Item"><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Maintaining accurate purchase ledger records</p><br><br></li><li data-d-marker-layout="native" data-d-component="list-item" class="PSWZZq_Item"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Supporting the wider finance team with general AP duties</p><br><br></li></ul><h3 data-d-size="md" data-d-weight="semibold" data-d-component="title" class="w6asjq_TextBase GgxHUa_Title">Requirements</h3><ul data-d-component="list" data-d-marker-layout="native" class="PSWZZq_List" data-d-marker="bullet"><li class="PSWZZq_Item" data-d-component="list-item" data-d-marker-layout="native"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Previous experience in an Accounts Payable role</p><br><br></li><li class="PSWZZq_Item" data-d-component="list-item" data-d-marker-layout="native"><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Essential: Strong working knowledge of Great Plains (Microsoft Dynamics GP)</p><br><br></li><li class="PSWZZq_Item" data-d-component="list-item" data-d-marker-layout="native"><p data-d-component="text" class="w6asjq_TextBase _85PZeG_Text">Desirable: Experience using BisTrack</p><br><br></li><li data-d-component="list-item" data-d-marker-layout="native" class="PSWZZq_Item"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Excellent attention to detail and strong organisational skills</p><br><br></li><li class="PSWZZq_Item" data-d-component="list-item" data-d-marker-layout="native"><p class="w6asjq_TextBase _85PZeG_Text" data-d-component="text">Immediately available or available at short notice</p><br><br></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuODUwNTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h1>Customer Service Specialist</h1><p><strong>Location:</strong> Bracknell, Berkshire<br /><strong>Salary:</strong> £28,000 - £35,000 per annum<br /><strong>Working Pattern:</strong> Full-time, office-based<br /><strong>Experience:</strong> Minimum 2 years' relevant experience</p><h3>The Opportunity</h3><p>We are recruiting for a Customer Service Specialist to join a growing international business operating within the mobile technology and consumer electronics sector.</p><p>The business specialises in the distribution of pre-owned and refurbished mobile devices, working with leading consumer technology brands and retailers to deliver a range of customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales.</p><p>This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region.</p><p>You will be responsible for delivering an excellent customer experience across telephone, email and live chat, handling enquiries, resolving complaints and managing queries relating to orders, trade-ins, payments, returns and warranties.</p><h3>Key Responsibilities</h3><ul><li><p>Provide customer support via telephone, email and live chat across multiple customer programmes.</p></li><li><p>Handle enquiries relating to mobile device trade-ins, buy-backs, refurbished device sales and associated services.</p></li><li><p>Support customers throughout the trade-in process, including submissions, device receipt, inspections and valuations.</p></li><li><p>Respond to queries regarding orders, payments, refunds, credits and payment status.</p></li><li><p>Manage returns, replacements and warranty claims, ensuring cases are resolved efficiently.</p></li><li><p>Take ownership of customer complaints, providing timely resolutions and escalating more complex issues where necessary.</p></li><li><p>Work towards customer service KPIs, including service levels, response times and first-contact resolution.</p></li><li><p>Accurately record customer interactions, enquiries and outcomes within the relevant ticketing systems.</p></li><li><p>Liaise with internal departments, including logistics, quality control and finance, to resolve outstanding customer queries.</p></li><li><p>Follow established procedures and ensure compliance with data protection requirements, including UK GDPR.</p></li><li><p>Identify recurring customer issues and recommend improvements to processes and service delivery.</p></li></ul><h3>About You</h3><p>To be successful in this role, you will ideally have:</p><ul><li><p>At least 2 years' experience within a customer service or contact-centre environment.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Experience handling customer enquiries across telephone, email and live chat.</p></li><li><p>A strong understanding of customer service KPIs and working towards performance targets.</p></li><li><p>Experience using ticketing systems or customer relationship management (CRM) software.</p></li><li><p>The ability to manage multiple enquiries and processes simultaneously.</p></li><li><p>A calm, professional and empathetic approach when dealing with customer complaints.</p></li><li><p>Strong attention to detail and the ability to accurately maintain customer records.</p></li><li><p>A good understanding of data protection and customer confidentiality.</p></li><li><p>Basic knowledge of mobile devices and common smartphone queries.</p></li><li><p>Flexibility to work shifts, including occasional weekends and bank holidays on a rota basis.</p></li></ul><h3>Desirable Experience</h3><ul><li><p>Experience within the mobile phone, telecommunications, electronics or e-commerce sectors.</p></li><li><p>Previous exposure to device trade-in, buy-back, warranty or refurbished technology programmes.</p></li><li><p>Experience supporting multiple brands or customer programmes within an outsourced or BPO environment.</p></li><li><p>Additional European language skills, such as French, German, Spanish or Italian.</p></li><li><p>Knowledge of the Consumer Rights Act 2015.</p></li></ul><h3>The Company</h3><p>You will be joining an established international business operating within the global mobile technology and refurbished device market.</p><p>With operations across the UK, Europe, the Americas and Asia-Pacific, the organisation works with major technology manufacturers, retailers and commercial partners to extend the lifecycle of mobile devices and support the growing secondary technology market.</p><p>The business has an entrepreneurial culture, placing real emphasis on teamwork, flexibility, accountability and continuous improvement. As its customer programmes continue to expand, this is an exciting opportunity to become part of a growing operation.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44Nzg4MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">