<h2 data-end="393" data-start="373"><strong data-start="376" data-end="391">IT Support Engineer</strong></h2><h2 data-end="393" data-start="373"><strong data-end="391" data-start="376">Job Purpose</strong></h2><p data-start="394" data-end="815">We are seeking an experienced and proactive <strong data-start="438" data-end="463">IT Support Engineer</strong> to manage and optimise local IT infrastructure, systems, and user support services for business operations. The role involves providing 1st and 2nd line support, managing hardware and software assets, overseeing user access and security policies, and contributing to broader IT projects in collaboration with European and global IT teams.</p><p data-end="815" data-start="394"> </p><h2 data-end="851" data-start="822"><strong data-end="849" data-start="825">Key Responsibilities</strong></h2><ul data-end="1604" data-start="852"><li data-start="852" data-end="980"><p data-start="854" data-end="980">Support and maintain IT infrastructure including computers, networks, printers, and end-user applications such as Office 365</p></li><li data-start="981" data-end="1066"><p data-end="1066" data-start="983">Deliver 1st and 2nd line technical support via ticketing system, phone, and email</p></li><li data-end="1166" data-start="1067"><p data-end="1166" data-start="1069">Manage IT hardware and software inventory, including procurement, setup, and lifecycle tracking</p></li><li data-end="1238" data-start="1167"><p data-end="1238" data-start="1169">Administer user accounts, access permissions, and security settings</p></li><li data-start="1239" data-end="1313"><p data-end="1313" data-start="1241">Plan, implement, and document IT changes in line with company policies</p></li><li data-start="1314" data-end="1397"><p data-end="1397" data-start="1316">Collaborate on regional and global IT infrastructure and cybersecurity projects</p></li><li data-start="1398" data-end="1509"><p data-end="1509" data-start="1400">Identify opportunities for automation and process improvement; propose and implement effective IT solutions</p></li><li data-end="1604" data-start="1510"><p data-start="1512" data-end="1604">Monitor systems and services using appropriate tools to ensure reliability and performance</p></li></ul><p data-start="1606" data-end="1692"> </p><h2 data-end="1831" data-start="1792"><strong data-end="1829" data-start="1795">Skills and Experience Required</strong></h2><ul data-start="1832" data-end="2601"><li data-start="1832" data-end="1970"><p data-start="1834" data-end="1970">5+ years of experience in IT support roles, including 1st and 2nd line support, ideally in an international or multi-site organisation</p></li><li data-start="1971" data-end="2176"><p data-start="1973" data-end="2003">Strong technical knowledge of:</p><ul data-end="2176" data-start="2006"><li data-end="2044" data-start="2006"><p data-end="2044" data-start="2008">Network and infrastructure support</p></li><li data-start="2047" data-end="2088"><p data-start="2049" data-end="2088">Hardware (PCs, smartphones, printers)</p></li><li data-end="2139" data-start="2091"><p data-end="2139" data-start="2093">Active Directory and Office 365 user support</p></li><li data-end="2176" data-start="2142"><p data-start="2144" data-end="2176">IT security and best practices</p></li></ul></li><li data-start="2177" data-end="2280"><p data-start="2179" data-end="2280">Experience with Windows Server, virtualisation (e.g. VMware), and backup strategies is advantageous</p></li><li data-end="2341" data-start="2281"><p data-end="2341" data-start="2283">Self-motivated with a hands-on, problem-solving approach</p></li><li data-end="2403" data-start="2342"><p data-start="2344" data-end="2403">Strong team player with the ability to work independently</p></li><li data-start="2404" data-end="2479"><p data-end="2479" data-start="2406">Well-organised with excellent time management and prioritisation skills</p></li><li data-end="2532" data-start="2480"><p data-end="2532" data-start="2482">Strong interpersonal and communication abilities</p></li><li data-end="2601" data-start="2533"><p data-end="2601" data-start="2535">Flexible and adaptable to changing business and technology needs</p></li></ul><h2 data-start="2608" data-end="2637"><strong data-end="2635" data-start="2611">Desirable Attributes</strong></h2><ul data-start="2638" data-end="2826"><li data-start="2638" data-end="2696"><p data-end="2696" data-start="2640">Experience with IT change management and documentation</p></li><li data-start="2697" data-end="2757"><p data-end="2757" data-start="2699">Familiarity with automation tools or systems integration</p></li><li data-end="2826" data-start="2758"><p data-end="2826" data-start="2760">Exposure to international IT environments and multi-region support</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby41MTY4NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half is proud to have partnered with a client in the health-care industry who are growing their data engineering team. This is a newly created role as the business is going through impressive growth. You will work with an existing team of Data Engineers and join the team on some exciting digital transformation projects. This is a permanent role, paying up to £55,000 with remote working (occasional travel to Birmingham) </p><p><strong>The Role </strong></p><p>We are looking for proven Data Engineers to join the team, responsible for developing and implementing data pipelines to extract, transform and load data using Snowflake. Key responsibilities include: </p><ul><li>Ingest, store and process large data sets </li><li>Assist in creation and maintenance of a scalable and high-performance data warehouse </li><li>Investigate and analyse alternative solutions to data storing, processing etc</li><li>Develop and maintain data pipelines implementing ETL processes </li><li>Partner closely with data and BI team</li><li>Support with data governance policies</li></ul><p><strong>About You </strong></p><ul><li>Proven experience in Azure Data Factory, SQL Server and Snowflake</li><li>Strong understanding of ETL methodology </li><li>Good knowledge of non-structured database solutions</li><li>Experience in Data Modelling and Data Development </li></ul><p><strong>On Offer </strong></p><ul><li>Salary - up to £55,000 </li><li>Remote working - occasional travel to Birmingham </li><li>Enhanced maternity pay</li><li>24 hours free GP support line </li><li>Free life assurance cover</li><li>Car lease discounts</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMzE0NjEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Strategic Planning and Design</strong></p><ul><li>Create comprehensive technical designs at both high-level and detailed levels for software, systems, and data architecture.</li><li>Design and structure technology solutions that seamlessly integrate with existing systems and infrastructure, ensuring long-term scalability and adaptability.</li><li>Ensure alignment of data, software, systems, and technical architecture with the organization's operational model and strategic goals.</li><li>Evaluate and incorporate key factors such as scalability, performance, security, and maintainability to optimize software, systems, and infrastructure.</li></ul><p> </p><p><strong>Requirements Analysis and Communication</strong></p><ul><li>Partner closely with the business analysis team and stakeholders to effectively gather and understand technical requirements alongside broader business needs.</li><li>Transform business requirements into clear, actionable technical specifications and detailed design documentation.</li><li>Facilitate smooth communication and collaboration by conveying system requirements to the software development team, ensuring alignment between technical solutions and business objectives.</li></ul><p> </p><p><strong>Integration and Collaboration</strong></p><ul><li>Develop systems that seamlessly integrate with existing applications and infrastructure to ensure smooth functionality across platforms.</li><li>Collaborate with developers to establish and refine interface mappings between front-end and back-end components for new products and services.</li><li>Clearly articulate complex technical concepts to stakeholders across various levels, tailoring communication to suit technical and non-technical audiences.</li><li>Provide consistent updates on progress and project milestones to stakeholders, ensuring transparency and alignment throughout development cycles.</li></ul><p><strong>Technical Expertise and Guidance</strong></p><ul><li>Provide technical leadership on critical projects by recommending and driving architectural and design solutions.</li><li>Collaborate with quality assurance teams to validate new features and support user acceptance testing, ensuring they meet both functional and technical requirements.</li><li>Act as a mentor for team members, offering guidance to enhance their technical skills and decision-making processes.</li></ul><p><strong>Skills/Experience:<br /></strong></p><ul><li>Leadership and management experience.</li><li>Excellent people and project management skills.</li><li>Knowledge of selected coding languages (e.g. JavaScript, Python, C#)</li><li>Knowledge of markup languages used for frontend web development (HTML/CSS)</li><li>Relational database experience (preferably MS SQL Server)</li><li>Working practical experience in Agile methodologies (Scrum, Kanban, etc.)</li><li>Experience with building software on cloud platforms (preferably Azure)</li><li>Proven experience with Continuous Integration and Continuous Delivery (CI/CD)</li><li>Good understanding of IT and infrastructure</li><li>Good understanding of Software Architecture</li><li>Good understanding of CMDB design and implementation</li><li>Experience of a fast-paced SME environment.</li></ul><p><strong>Salary/Logistics:</strong></p><ul><li>£85,000-£95,000 + additional benefits</li><li>Hybrid working - onsite in Solihull (Monday/Wednesday/Thursday)</li><li>BPSS Clearance required as part of the role.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU5MDM0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. <br /><br />As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable.<br /><br /><strong>Responsibilities:<br /></strong></p><ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul><p><strong>Experience/Skills required:</strong></p><ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul><p><strong>Salary/logistics:</strong></p><ul><li>£60,000-£65,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjc2MDYzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">