5 results for Service Delivery Manager in Birmingham, Birmingham

Integration Director

Birmingham, West Midlands
remote
Permanent
- 91000 GBP / Yearly
Interim Integration Director - HealthcareRobert Half is supporting a healthcare organisation with the appointment of an Interim Transformation / Integration Director to lead a major integration programme for a period of 6-12 Months.This is a high-impact interim assignment, focused on integrating an acquisition. The successful candidate will take ownership of the mobilisation plan, customer transition, workforce integration, operating model design and commercial delivery.The role requires someone who can move quickly, operate at board level and bring structure to a complex, time-critical transformation programme. Key Responsibilities<ul><li>Lead the end-to-end mobilisation and transfer of a healthcare service into the existing business.</li><li>Deliver a safe, controlled transition across customers, workforce, systems, processes and operations.</li><li>Build and manage the overall integration plan, including key milestones, risks, dependencies and success measures.</li><li>Work closely with operations, HR, finance, quality, safeguarding, commercial and marketing teams to ensure a joined-up transition.</li><li>Support the transfer and integration of employees, working alongside specialist HR and TUPE support.</li><li>Develop a commercially viable operating model, including cost base, pricing assumptions, margin delivery and long-term scalability.</li><li>Review how customers and service delivery should be allocated across the existing branch or regional structure.</li><li>Design the target operating model for the service once mobilisation is complete.</li><li>Establish clear reporting to the executive team and board, including KPIs, risk management and progress updates.</li><li>Ensure the transition is delivered without compromising quality, safety, customer experience or regulatory standards.</li></ul> What we're looking for<ul><li>A senior interim transformation or integration leader with experience in complex service environments.</li><li>Strong background in healthcare, social care, regulated services or another people-led, multi-site environment.</li><li>Proven experience leading acquisitions, service transfers, contract mobilisations, integrations or operational transformation programmes.</li><li>Commercially strong, with the ability to build robust operating models and understand pricing, cost structures and margin delivery.</li><li>Experience working with cross-functional teams including operations, HR, finance, quality, compliance and commercial leadership.</li><li>Comfortable operating at pace, dealing with ambiguity and reporting directly into senior leadership.</li><li>Exposure to regulated environments would be highly desirable, particularly healthcare or care-related services.</li><li>Able to combine strategic thinking with hands-on delivery.</li></ul>If you have led complex integrations programmes within healthcare or a similarly regulated environment, please apply now or get in touch for a confidential conversation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGFuaWVsLkdyZWVuZS45Mjk5NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-01T15:47:37Z

Regional Director

Stoke-on-Trent, Staffordshire
remote
Permanent
120000 - 130000 GBP / Yearly
REGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance! This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.Key Details: <ul><li>Job Title: Regional Director </li><li>Salary: £120k - £130k + 25% bonus + car allowance </li><li>Location: Flexible based on local office - Stoke or Bolton ideally </li><li>Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote) </li></ul>Responsibilities: <ul><li>Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.</li><li>Manage and support a team of senior account leaders, driving accountability, engagement and high performance.</li><li>Develop and implement strategic account plans aligned to both customer objectives and wider business goals.</li><li>Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.</li><li>Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.</li><li>Translate customer needs and business insights into effective service solutions and operational strategies.</li><li>Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.</li><li>Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.</li><li>Drive service excellence through effective management of contractual obligations, SLAs and KPIs.</li><li>Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.</li><li>Promote a strong culture of safety, compliance and governance across all operations.</li><li>Develop future talent through succession planning, coaching and leadership development initiatives.</li><li>Foster a culture of collaboration, accountability and high employee engagement throughout the region.</li></ul>Requirements: <ul><li>Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.</li><li>Strong background in strategic account management, customer relationship development and consultative sales.</li><li>Experience operating within large, complex matrix organisations with multiple stakeholders.</li><li>Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.</li><li>Strong understanding of SLA management, KPI reporting and operational performance improvement.</li><li>Experience overseeing Hard Services within critical or highly regulated environments.</li><li>Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.</li><li>Excellent stakeholder management, communication and influencing skills.</li><li>Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.</li><li>A natural leader who inspires, develops and motivates others to achieve outstanding results.</li><li>Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.</li><li>Proficient in Microsoft Office and business reporting tools.</li><li>Committed to driving continuous improvement, innovation and customer excellence.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTAzMzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-01T16:21:01Z

Key Account Director

Worcester, Worcestershire
remote
Permanent
85000 - 100000 GBP / Yearly
KEY ACCOUNT DIRECTOR - WORCESTER - PERMANENT - UP TO £100k Robert Half are partnering with a high-profile organisation to recruit a Key Account Director role, offering up to £100k.This is a senior, client-facing leadership role where you will take full ownership of a key strategic account - driving commercial performance, service excellence, and long-term partnership growth.You will act as the central point of leadership for the account, responsible for financial performance, stakeholder engagement, service delivery, and team leadership.Key Details: <ul><li>Job Title: Key Account Director</li><li>Salary: £85k - £100k (DOE)</li><li>Location: Worcester</li><li>Working hours: Full-time - Monday - Friday</li><li>Working pattern: Fully onsite - potential flexibility for 1 day remote</li></ul>Responsibilities: <ul><li>Own full P&L responsibility, ensuring profitability and growth.</li><li>Build a deep understanding of the client's business and shape tailored solutions.</li><li>Develop and deliver a strategic account plan focused on retention and expansion.</li><li>Act as a trusted advisor, building strong relationships at all levels.</li><li>Lead and develop cross-functional teams to deliver service excellence.</li><li>Drive performance through data, insights, and continuous improvement.</li><li>Manage senior stakeholders internally and externally.</li></ul>Requirements: <ul><li>PFI experience required.</li><li>Proven experience in key account management, sales, or consultancy.</li><li>Experience within Facilities Management or a service-led environment.</li><li>Strong commercial and financial acumen (P&L ownership essential).</li><li>Experience managing complex stakeholder environments.</li><li>Track record of leading and developing high-performing teams.</li><li>Confident communicator with strong influencing skills.</li><li>Data-driven, strategic thinker with a hands-on approach.</li><li>Advanced MS Office skills.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuMzk0NjguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-16T13:57:29Z

Head of HR

Oxford, Oxfordshire
remote
Permanent
75000 - 85000 GBP / Yearly
Head of HRLocation: Oxford (4 days office-based, 1 day working from home, with occasional travel) Salary: £75,000 - £85,000 per annumAbout the RoleRobert Half are working with a well-established organisation in Oxford to recruit a Head of HR. This is a key leadership role responsible for delivering a pragmatic and effective people strategy that supports business performance, operational excellence, and employee engagement.Working closely with senior leaders, you will provide both strategic direction and hands-on operational HR leadership. The successful candidate will be comfortable operating in a fast-paced environment, balancing day-to-day people challenges with longer-term organisational priorities.Alongside leading the people agenda, you will play a key role in driving continuous improvement across the HR function, reviewing and enhancing processes, systems, and ways of working to ensure the team delivers an efficient, commercially focused service that meets the needs of the business.This role would particularly suit an HR leader who has experience supporting large blue-collar workforces within sectors such as retail, manufacturing, logistics, travel, transportation, distribution, or other operationally focused environments.Key Responsibilities<ul><li>Lead the HR function, ensuring the delivery of a professional, commercially focused people service across the organisation.</li><li>Partner with senior stakeholders to develop and implement people strategies aligned to business objectives.</li><li>Take ownership of complex employee relations matters, providing expert guidance and ensuring consistent application of policy and best practice.</li><li>Coach and support managers at all levels, building leadership capability and confidence in people management.</li><li>Drive workforce planning, talent management, and succession planning initiatives.</li><li>Lead organisational change and transformation projects where required.</li><li>Identify opportunities to improve HR processes, policies, systems, and reporting, driving greater efficiency and consistency across the employee lifecycle.</li><li>Champion continuous improvement within the HR function, ensuring services are scalable, customer-focused, and aligned to business needs.</li><li>Use people data and insights to identify trends, inform decision-making, and support operational performance.</li><li>Manage, mentor, and develop a small central HR team, fostering a high-performance and customer-focused culture.</li><li>Ensure compliance with employment legislation and HR best practice.</li></ul>About You<ul><li>Proven experience in a senior HR leadership role, ideally as a Head of HR, Senior HR Business Partner, HR Manager, or similar.</li><li>Strong operational HR background with the ability to balance strategic thinking with hands-on delivery.</li><li>Significant employee relations expertise, including managing complex and sensitive cases.</li><li>Experience coaching, developing, and influencing managers across all levels of an organisation.</li><li>Demonstrable experience leading and developing HR teams.</li><li>A track record of improving HR processes, implementing change, and driving operational efficiencies.</li><li>Strong understanding of UK employment law and HR best practice.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience supporting large, dispersed, blue-collar workforces is highly desirable.</li><li>Background within sectors such as retail, manufacturing, logistics, travel, transportation, distribution, warehousing, or other operational environments would be advantageous.</li></ul>What's on Offer<ul><li>Salary of £75,000-£85,000 </li><li>Hybrid working pattern of 4 days in the office and 1 day working from home.</li><li>A highly visible leadership role with significant influence across the organisation.</li><li>The opportunity to shape and drive the people agenda within a complex operational environment.</li><li>The chance to support HR transformation and process improvement initiatives that deliver tangible business impact.</li><li>A supportive leadership team and the opportunity to make a meaningful contribution to organisational performance, culture, and leadership capability.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuNDE2NzYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-10T17:27:36Z

Data Product Owner

Birmingham, West Midlands
remote
Permanent
55000 - 60000 GBP / Yearly
Robert Half has partnered with a business in Birmingham to recruit for a permanent Data Product Owner to join a growing Data team. This is a newly created role, paying up to £60,000 with company bonus, excellent benefits and hybrid working. This is a business facing role requiring the candidate to be in the office at least 2 days a week.The Role You will be responsible for owning and advancing all Data Products, joining a Product team that is at an early stage of maturity, where you will be the first dedicated Product OwnerYou will define and execute the product strategy across data products, analytics and insight tooling - working from the group up to establish what good looks like.Key Responsibilities<ul><li>Define and own data product vision, strategy and roadmap</li><li>Identify and scope data analytics products that address business needs</li><li>Translate complex operational requirements into clearly defined product outcomes</li><li>Own and maintain data product backlog, ensuring stories are well defined</li><li>Drive end to end delivery of data products - data pipelines, datasets, dashboards, self-service analytics tools</li></ul>About You <ul><li>Proven experience as a Product Owner or Product Manager who can link product delivery to business value</li><li>Good understanding of modern product discovery and delivery practices</li><li>Must have experience in Data Analytics and managing data related products</li><li>Good understanding of BI or analytics tools.</li></ul>On Offer<ul><li>Salary up to £60,000</li><li>Hybrid working</li><li>On target bonus of up to 10%</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMjc0NDcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-05T09:57:26Z