Service Delivery Manager Jobs in Birmingham, Birmingham

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Marketing Manager

Oxford, Oxfordshire
remote
Permanent
50000 - 55000 GBP / Yearly
Marketing Manager Oxfordshire | Predominantly home-based with flexible working (must be able to commute to Oxford as needed) | Permanent, full-time Salary: up to £55,000 DOEThe CompanyRobert Half is proud to be working exclusively with Rock Management Services (Rock MS), based in Kidlington, Oxfordshire, to recruit a Marketing Manager to lead their marketing function.Rock MS provides outsourced business support to organisations, predominantly within the legal sector, covering marketing, HR, IT, finance, practice management and compliance, so clients can stay lean and focused on their core business. Led by Managing Director Judy Matthews, Rock MS supports a portfolio of clients, most notably Reeds Solicitors, a top-tier UK law firm with 300 staff across 22 offices, and has also developed its own Case and Practice Management solution, Bedrock.Rock MS's marketing services span website development, social media strategy, SEO, and legal directory submissions such as Legal 500 and Chambers & Partners, helping clients strengthen their online presence and convert enquiries into clients.The RoleWe are looking for an ambitious, commercially minded Marketing Manager with strong technical knowledge of websites, SEO and digital marketing. This is a hands-on role for someone who can develop and execute marketing strategy while also understanding what happens under the bonnet of a website - comfortable working with developers, agencies and senior stakeholders, but equally happy in Google Search Console, GA4, CMS platforms and technical SEO audits.It's a genuinely unique position: you'll lead marketing not just for Rock MS itself, but for a portfolio of its clients, predominantly within the legal sector, including Reeds Solicitors - wearing multiple hats across different brands, campaigns and priorities, which could suit someone with an agency background. You'll lead a small team, including a Content Marketer and Social Media Assistant, and work closely with consultants across the portfolio.Responsibilities<ul><li>Own the development and delivery of digital marketing strategy for Rock MS, Bedrock, Reeds Solicitors and other clients</li><li>Lead integrated marketing campaigns across digital and offline channels, managing budgets and demonstrating clear ROI</li><li>Identify opportunities to increase brand awareness, website traffic, leads and customer acquisition</li><li>Own website content, structure, navigation and user journeys from a marketing and performance perspective</li><li>Own SEO strategy and execution across the portfolio, including on-page optimisation, technical SEO, keyword research and content strategy</li><li>Monitor and report on SEO and digital performance using analytics tools, translating data into actionable recommendations</li><li>Work with developers on website improvements, using a working understanding of HTML, CSS and basic JavaScript to diagnose issues</li><li>Manage CMS platforms such as WordPress or Shopify, and conduct regular technical SEO audits</li><li>Optimise page titles, meta descriptions, headings, internal linking and content structure</li><li>Manage and develop a small team, and work closely with consultants supporting the wider function</li><li>Oversee email marketing campaigns, supplier relationships (PR, web design, PPC) and directory/award submissions</li><li>Maintain brand consistency across all marketing materials and client-facing output across multiple brands</li></ul>About You<ul><li>Proven experience in a marketing manager or senior marketing executive role, ideally within professional services, legal or a B2B environment</li><li>Organised and commercially focused, but also technically curious, analytical, proactive, hands-on and creative</li><li>Strong, hands-on SEO expertise, including technical SEO, on-page optimisation, keyword strategy and use of SEO tools, with a track record of improving organic performance</li><li>Confident working with data and digital analytics to measure and improve campaign and SEO performance</li><li>Experience managing multi-channel campaigns and email marketing via CRM or marketing automation tools</li><li>Good understanding of HTML and CSS</li><li>Excellent project management skills, confident managing external suppliers and senior stakeholders</li><li>A degree in marketing, business or a related field, or CIM qualification, or equivalent demonstrable experience</li></ul>Desirable<ul><li>Experience in legal sector marketing, including familiarity with Legal 500 or Chambers directory submissions</li><li>Experience mentoring or overseeing junior team members</li><li>Knowledge of paid media (PPC and paid social), and familiarity with design tools such as Canva or Adobe Creative Suite</li></ul>In summary: a commercially driven Marketing Manager who understands websites deeply, knows SEO inside out, and can turn digital activity into measurable growth.What's on Offer<ul><li>Salary up to £55,000, depending on experience</li><li>Predominantly home-based working, with flexible schemes including compressed 4 day weeks, 9 day fortnights, TOIL and other hybrid options</li><li>Permanent, full-time role with genuine influence over marketing strategy, and a varied client portfolio spanning multiple brands within the legal sector</li><li>25 days holiday plus bank holidays, rising to 30 days with service, plus the option to purchase up to 5 additional days</li><li>Additional paid celebration day, plus discretionary days off at Christmas</li><li>Enhanced family friendly policies</li><li>Private medical healthcare, with the option to add optical and dental cover</li><li>Discounted gym membership and cycle to work scheme</li><li>A strong focus on wellbeing, including an employee assistance programme, free online counselling, mini health checks and wellbeing webinars</li><li>Ongoing training and development, and a culture built on respect and encouragement to bring forward new ideas</li></ul>For a confidential conversation about this role, please get in touch. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMTUzMTguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-21T15:51:01Z

Senior Head of Finance

Birmingham, West Midlands
remote
Permanent
- GBP / Yearly
Title: Senior Head of FinanceLocation: BirminghamSalary: Competitive + BenefitsThe OpportunityRobert Half are a retained search partner for a market leading, UK-based professional services organisation seeking an experienced Senior Head of Finance to lead a significant finance function supporting a diverse portfolio of clients and business operations.This is a highly visible leadership position, responsible for driving financial performance, governance, reporting excellence, service delivery, and continuous improvement across a complex and growing operation. Working closely with senior leadership, you will play a key role in shaping strategy, commercial outcomes, and ensuring best-in-class financial processes and controls.The role offers an opportunity to lead an established team while driving transformation, process optimisation, and service excellence in a client-focused environment.Key ResponsibilitiesStrategic Leadership<ul><li>Lead the overall finance strategy, operating model, and service delivery framework.</li><li>Partner with executive leadership to support business growth and operational performance.</li><li>Build strong relationships with senior internal and external stakeholders.</li><li>Support commercial initiatives, business development activity, and client presentations.</li><li>Act as the senior point of escalation for complex financial matters.</li></ul>Control & Governance<ul><li>Ensure robust financial governance, controls, and risk management processes are maintained.</li><li>Oversee compliance with regulatory requirements, professional standards, and internal policies.</li><li>Manage internal and external audit relationships.</li><li>Monitor and mitigate financial and operational risks.</li><li>Deliver high-quality governance reporting to senior leadership.</li></ul>Reporting & Commercial <ul><li>Drive the production of accurate, timely, and commercially focused management information.</li><li>Develop meaningful financial reporting, KPIs, and performance dashboards.</li><li>Support strategic decision-making through insightful financial analysis.</li><li>Translate complex financial information for both financial and non-financial stakeholders.</li></ul>Leadership <ul><li>Lead, mentor, and develop a sizeable finance team.</li><li>Foster a high-performance culture built on accountability, collaboration, and continuous improvement.</li><li>Support succession planning, talent development, and professional qualifications.</li><li>Ensure appropriate resource planning and organisational capability to support future growth.</li></ul>Transformation<ul><li>Champion finance transformation initiatives and operational improvements.</li><li>Identify opportunities to streamline processes, improve controls, and enhance efficiency.</li><li>Drive the adoption of technology, automation, and data-driven decision making.</li><li>Lead change programmes that improve service delivery and commercial performance.</li></ul> About YouWe are seeking a commercially minded finance leader who combines strong technical expertise with exceptional stakeholder management and leadership capability.You will ideally possess:<ul><li>ACA, ACCA, CIMA or equivalent professional qualification.</li><li>Significant senior finance leadership experience within a complex environment.</li><li>Proven experience leading large finance teams through growth and change.</li><li>Strong understanding of financial controls, governance, risk management, and compliance.</li><li>Ability to influence and engage senior stakeholders both internally and externally.</li><li>A track record of delivering operational improvement, transformation, and process optimisation initiatives.</li><li>Strong commercial acumen with the ability to balance strategic thinking and operational delivery.</li><li>Excellent communication and relationship-building skills.</li></ul> What's on Offer<ul><li>A critical leadership role within a growing and ambitious organisation.</li><li>Significant exposure to executive leadership and strategic decision-making.</li><li>Opportunity to shape the future direction of a large finance function.</li><li>Strong career progression potential.</li><li>Competitive salary, bonus, and comprehensive benefits package</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFjay5jb253YXkuMzgxNzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-09-25T15:22:35Z

HR Business Partner

Oxford, Oxfordshire
remote
Permanent
50000 - 65000 GBP / Yearly
HR Business Partner - Employee RelationsRobert Half are working with an established UK organisation to recruit an experienced HR Business Partner specialising in employee relations.This is an excellent opportunity for a commercially minded HR professional to take ownership of complex people matters, influence management decisions and drive improvements across the HR function. The role combines hands-on case management with business partnering, stakeholder engagement and the development of consistent employee relations practices.Location: Oxfordshire, with travel to other sites and 1-2 days working from home Hours: 37.5 per weekThe RoleWorking closely with the Head of HR and operational managers, you will provide expert advice on complex employee relations matters while helping strengthen policies, processes and management capability.You will play a key role in resolving sensitive workplace issues, managing employment risks and ensuring decisions are fair, proportionate and aligned with UK employment legislation. You will also contribute to wider HR initiatives, support employee consultation and improve the consistency of people management across multiple locations.This role would suit someone who enjoys a fast-paced, operational environment and can balance technical HR expertise with commercial awareness and practical problem-solving.Key ResponsibilitiesEmployee Relations and Case Management<ul><li>Manage complex disciplinary, grievance, capability, conduct, performance and attendance cases from initial advice through to resolution.</li><li>Lead or support sensitive investigations, ensuring evidence is gathered objectively and recommendations are balanced and well reasoned.</li><li>Guide managers through formal meetings, hearings and appeals, advising on procedures, potential outcomes and appropriate next steps.</li><li>Advise on long-term absence, occupational health referrals, reasonable adjustments, flexible working and contractual changes.</li><li>Ensure cases are handled consistently and in line with employment legislation, internal policies and relevant ACAS guidance.</li><li>Identify emerging risks and promote early intervention to prevent issues from escalating.</li></ul>Trade Union and Stakeholder Relations<ul><li>Build effective working relationships with recognised trade unions and employee representatives.</li><li>Support consultation activity, employee relations meetings and discussions relating to workplace changes.</li><li>Advise on collective agreements and established working arrangements.</li><li>Help resolve collective grievances and disputes through constructive dialogue and appropriate escalation.</li><li>Identify recurring concerns and recommend practical measures to improve working relationships.</li></ul>HR Policy and Continuous Improvement<ul><li>Review and develop HR policies, procedures, guidance and case-management processes.</li><li>Promote consistent standards and provide managers with clear, practical guidance.</li><li>Analyse employee relations trends to identify risks, recurring issues and opportunities for preventative action.</li><li>Maintain accurate records and reporting to support effective governance and decision-making.</li><li>Contribute to organisational change, restructuring and wider People projects.</li><li>Work with senior HR colleagues to improve service delivery and strengthen the overall effectiveness of the HR function.</li></ul>Business Partnering and Team Development<ul><li>Build trusted relationships with operational managers, providing timely and commercially focused advice.</li><li>Understand the impact of people decisions on workforce availability, service delivery, safety and business performance.</li><li>Provide HR support across multiple locations, including site visits where required.</li><li>Coach managers to handle employee issues confidently and consistently, encouraging early resolution wherever appropriate.</li><li>Develop HR colleagues through coaching, knowledge-sharing and practical guidance.</li><li>Oversee day-to-day HR operational activity and deputise for senior HR leadership when required.</li><li>Collaborate with colleagues across recruitment, employee engagement and wellbeing to support a joined-up approach to workforce management.</li></ul>About YouYou will be an experienced HR professional with a strong employee relations background and the confidence to manage sensitive, complex situations independently. You will be comfortable challenging established practices, influencing stakeholders and recommending solutions that balance fairness with commercial priorities.You will ideally have:<ul><li>Experience working in a complex, operational or multi-site organisation.</li><li>A CIPD Level 5 qualification or equivalent professional experience.</li><li>Strong knowledge of UK employment law and employee relations best practice.</li><li>Proven experience managing investigations, disciplinary and grievance procedures, capability concerns and absence cases.</li><li>The ability to interpret policies, assess evidence and exercise sound judgement in challenging situations.</li><li>Strong stakeholder management, communication and influencing skills.</li><li>A proactive approach to process improvement, risk management and management development.</li><li>The resilience to manage competing priorities while maintaining professionalism, confidentiality and attention to detail.</li></ul>The OpportunityThis is an opportunity to make a tangible contribution to management capability, employee relations standards and the effectiveness of a wider HR function. If you are looking for a role combining complex casework, business partnering and continuous improvement, Robert Half would welcome your application. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjM1NDguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-13T16:43:07Z

HR Change Manager

Birmingham, West Midlands
remote
Temporary
400 - 500 GBP / Daily
HR Change Manager📍 Birmingham City Centre 🏠 Hybrid Working | 2-3 Days per Week in the Office 💷 £400-£500 per day (Outside IR35) 📅 Start Date: AsapLead a High-Profile Public Sector Transformation ProgrammeAn exciting opportunity has arisen for an experienced HR Change Manager to support a major public sector transformation programme involving the integration of employees into a larger regional organisation.Reporting directly to a senior executive stakeholder, you will play a critical role in helping to manage the people aspects of a complex organisational change initiative. This includes workforce transition planning, TUPE activity, stakeholder engagement, governance, and delivering a clear and effective communications strategy throughout the programme lifecycle.This is a highly visible position requiring someone who can operate confidently with senior leadership teams while remaining hands-on in driving day-to-day project delivery.The RoleYou will be responsible for supporting the successful transfer and integration of employees into a larger organisation, ensuring staff remain informed, engaged, and supported throughout the process.The role combines elements of HR change management, project management, governance, communications, stakeholder engagement, and workforce planning.Key Responsibilities<ul><li>Lead and coordinate all people-related aspects of the transformation programme.</li><li>Manage workforce transition activities, including TUPE consultation processes.</li><li>Develop and deliver comprehensive change management and communication plans.</li><li>Create and maintain governance structures, reporting frameworks, and programme documentation.</li><li>Support senior leaders in navigating organisational and workforce change.</li><li>Build strong relationships with executive stakeholders and key decision-makers.</li><li>Ensure employees are effectively informed, engaged, and supported throughout the transition.</li><li>Coordinate consultation activity, staff briefings, engagement sessions, and communications.</li><li>Track programme milestones, risks, decisions, and dependencies.</li><li>Produce regular updates and reports for senior stakeholders and governance groups.</li><li>Work closely with HR, legal, operational, and transformation teams to ensure successful delivery.</li></ul>About YouWe are seeking a credible and pragmatic HR change professional who can quickly establish trust with senior stakeholders while maintaining a strong focus on delivery.You will be comfortable working in a complex public sector environment and have a proven track record of successfully managing workforce change programmes.Essential Experience<ul><li>Significant experience in HR change management and organisational transformation.</li><li>Strong knowledge and practical experience of TUPE transfers and workforce consultation.</li><li>Experience working within Local Government.</li><li>Demonstrable experience engaging with Executive, Director, Chief Executive, or Board-level stakeholders.</li><li>Strong project management and governance experience.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Ability to manage complex change programmes from planning through to implementation.</li><li>A hands-on approach with strong organisational and delivery skills.</li></ul>Desirable Experience<ul><li>Experience supporting organisational mergers, integrations, or service consolidations.</li><li>Experience working within large, matrixed, or politically sensitive environments.</li><li>Project Management and/or Change Management qualifications.</li></ul>What's on Offer?<ul><li>Opportunity to play a key role in a large-scale public sector transformation programme.</li><li>Significant stakeholder exposure and influence.</li><li>Hybrid working arrangement with flexibility.</li><li>Competitive day rate or fixed-term contract package.</li><li>The chance to make a lasting impact on a complex and high-profile change initiative.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QW50aG9ueS5DbGFyay40ODg3Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-08-21T14:58:04Z

Project Accountant

Kidlington, Oxfordshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half is partnering with a well-established engineering business based near Kidlington to recruit an experienced Project Accountant. This is a fantastic opportunity to join a busy programme finance function within a technically complex, multi-project environment, supporting delivery teams with robust financial control, reporting and commercial insight.This role would suit a finance professional who enjoys working closely with delivery and programme teams, translating operational activity into accurate financial data, and who is comfortable balancing multiple deadlines in a fast-paced setting.The RoleReporting into the finance leadership team, you'll take ownership of the financial health of a portfolio of active projects, acting as the go-to finance contact for programme managers and senior stakeholders.Commercial & Proposals<ul><li>Review and sign off the financial assumptions underpinning new customer proposals before they go out the door</li><li>Build out project plans, work packages and schedules to support future bids and contract submissions</li></ul>Budgeting & Forecasting<ul><li>Own the forecast update cycle, feeding into the wider annual operating plan and flagging any deviation from budget</li><li>Keep project cost data accurate, with correct cost allocation and up-to-date hours bookings across the portfolio</li><li>Identify and manage financial risk across your project portfolio</li></ul>Reporting & Governance<ul><li>Produce monthly project reviews and forecast-to-completion updates, checking labour and third-party costs are booked correctly</li><li>Support the month-end close process, applying the correct accounting treatment across projects</li><li>Act as first point of contact for all project-related finance queries, providing challenge and support to delivery teams as needed</li><li>Respond to ad hoc financial requests from the wider programme</li><li>Monitor compliance with internal policy, accounting standards and risk management procedures</li><li>Maintain project financial data within the company's ERP system, liaising with IT on any reporting changes required</li><li>Support internal and external audit processes, answering project-related queries as they arise</li></ul>What You'll NeedEssential<ul><li>Solid background in financial controlling and/or project/programme reporting</li><li>Strong grasp of core accounting principles</li><li>Confident communicator, both written and verbal, with strong report-writing skills</li><li>Proficient in MS Office, particularly Excel</li><li>Comfortable juggling multiple priorities and working to tight deadlines</li><li>Good understanding of work package management and control</li><li>Working knowledge of risk management principles</li><li>A methodical, organised approach to planning and tracking</li><li>Professional accountancy qualification, or actively working towards one (part-qualified considered)</li></ul>Desirable<ul><li>Experience with a major ERP system</li><li>Prior experience in project accounting</li><li>Exposure to government or public-sector commercial and accounting frameworks</li><li>Awareness of single-source procurement/contract regulations</li></ul>The Package<ul><li>£60,000 - £65,000 depending on experience</li><li>Hybrid working - 3 days per week in the office, 2 days per week WFH</li><li>Strong company pension contribution</li><li>Private medical cover</li><li>Annual leave that increases with length of service</li><li>Bonus scheme</li><li>Additional lifestyle and wellbeing benefits</li></ul>Please note: Full right to work in the UK is required, as visa sponsorship is not available for this role.For a confidential conversation about this role, please contact Charlie at Robert Half. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y2hhcmxpZS5odW50ZS43NzYyMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-10T16:15:22Z

5 results for Service Delivery Manager in Birmingham, Birmingham