5 results for Service Delivery Manager in Birmingham, Birmingham

Audit Manager

Leamington Spa, Warwickshire
remote
Permanent
- GBP / Yearly
<h3>Job Title: Audit Manager (Fixed-Term Contract)</h3>Contract Length: 18-24 monthsWe are working with a well-established professional services firm to appoint an experienced Audit Manager on a fixed-term basis. This role will involve managing a varied portfolio of audit and assurance clients, leading engagements end-to-end, and supporting the development of junior team members.The client base spans multiple sectors, primarily across the Midlands, with a blend of on-site and remote delivery.<h3>Key Responsibilities</h3><ul><li>Manage a portfolio of statutory audit and assurance assignments under UK GAAP (including FRS 102 and FRS 102 Section 1A)</li><li>Lead audit engagements from planning through to completion, ensuring delivery to time, budget, and quality standards</li><li>Oversee, review, and support the work of junior team members, providing coaching and technical guidance</li><li>Identify key audit risks and implement appropriate audit strategies and procedures</li><li>Review audit files and statutory accounts ahead of senior review</li><li>Act as the main client contact throughout audit engagements</li><li>Liaise with senior stakeholders on technical matters and audit findings</li><li>Support wider assurance work and ad hoc assignments as required</li><li>Contribute to process improvements, team development, and client service delivery</li><li>Assist with audit compliance and liaise with external reviewers during file inspections</li></ul><h3>Experience & Skills</h3>Essential<ul><li>Strong experience delivering statutory audits under UK GAAP (FRS 102 / FRS 102 1A)</li><li>Proven ability to manage audit engagements and teams</li><li>Solid technical knowledge of audit and financial reporting standards</li><li>Strong client-facing and communication skills</li><li>Fully qualified (ACCA / ACA or equivalent)</li></ul>Desirable<ul><li>Familiarity with a recognised audit methodology</li><li>Experience working across both on-site and remote audit environments</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmF5LkJob2phbmkuMjA0OTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-17T10:47:59Z

Regional Director

Stoke-on-Trent, Staffordshire
remote
Permanent
120000 - 130000 GBP / Yearly
REGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance! This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.Key Details: <ul><li>Job Title: Regional Director </li><li>Salary: £120k - £130k + 25% bonus + car allowance </li><li>Location: Flexible based on local office - Stoke or Bolton ideally </li><li>Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote) </li></ul>Responsibilities: <ul><li>Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.</li><li>Manage and support a team of senior account leaders, driving accountability, engagement and high performance.</li><li>Develop and implement strategic account plans aligned to both customer objectives and wider business goals.</li><li>Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.</li><li>Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.</li><li>Translate customer needs and business insights into effective service solutions and operational strategies.</li><li>Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.</li><li>Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.</li><li>Drive service excellence through effective management of contractual obligations, SLAs and KPIs.</li><li>Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.</li><li>Promote a strong culture of safety, compliance and governance across all operations.</li><li>Develop future talent through succession planning, coaching and leadership development initiatives.</li><li>Foster a culture of collaboration, accountability and high employee engagement throughout the region.</li></ul>Requirements: <ul><li>Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.</li><li>Strong background in strategic account management, customer relationship development and consultative sales.</li><li>Experience operating within large, complex matrix organisations with multiple stakeholders.</li><li>Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.</li><li>Strong understanding of SLA management, KPI reporting and operational performance improvement.</li><li>Experience overseeing Hard Services within critical or highly regulated environments.</li><li>Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.</li><li>Excellent stakeholder management, communication and influencing skills.</li><li>Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.</li><li>A natural leader who inspires, develops and motivates others to achieve outstanding results.</li><li>Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.</li><li>Proficient in Microsoft Office and business reporting tools.</li><li>Committed to driving continuous improvement, innovation and customer excellence.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTAzMzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-01T16:20:59Z

Proposal Manager

Milton Keynes, Buckinghamshire
remote
Permanent
- GBP / Yearly
Proposal ManagerSalary: Competitive Salary & Excellent Benefits Location: Flexible / Hybrid (UK-based) Sector: Cleaning Services | Facilities Management | Property ServicesRobert Half is working in partnership with a leading UK provider of Cleaning, Facilities Management and Property Services to recruit an experienced Proposal Manager / Bid Writer.This is an exciting opportunity to join a growing organisation where you'll take ownership of high-quality, client-focused tender submissions across a diverse portfolio of cleaning, workplace, property and support service contracts.This is a hands-on, end-to-end role combining bid strategy, proposal development, stakeholder management and submission leadership. Working closely with operational, commercial and technical teams, you'll develop compelling, compliant proposals that clearly demonstrate value, innovation and service excellence while aligning with client requirements.Key Responsibilities<ul><li>Manage the full bid lifecycle from opportunity qualification, PQQs, SQs and EOIs through to ITTs, presentations, contract clarifications and submission.</li><li>Lead bid strategy, develop win themes and create compelling value propositions that differentiate the business.</li><li>Coordinate bid kick-off meetings, storyboarding sessions and review meetings to ensure successful delivery.</li><li>Write, edit and review high-quality, benefit-led proposal content tailored to individual client requirements.</li><li>Ensure all submissions are fully compliant, professionally presented and delivered within agreed deadlines.</li><li>Work collaboratively with operational, commercial, finance and technical stakeholders to develop innovative and commercially viable service solutions.</li><li>Manage bid plans, submission programmes and stakeholder communications throughout the bid process.</li><li>Coach subject matter experts on bid best practice to continually improve submission quality.</li><li>Undertake client, competitor and market research to strengthen bid strategy and maximise win rates.</li><li>Support client presentations, interviews and post-tender clarification responses.</li><li>Drive continuous improvement through bid reviews, lessons learned and best practice.</li></ul>About YouWe're looking for an experienced bid professional who can demonstrate:<ul><li>Proven success managing bids and proposals within Cleaning Services, Facilities Management, Property Services or the wider built environment sector.</li><li>Exceptional proposal writing, editing and communication skills.</li><li>Experience managing end-to-end tender submissions across both public and private sector opportunities.</li><li>Strong organisational and project management skills, with the ability to manage multiple concurrent bids.</li><li>Confidence engaging and influencing senior operational, commercial and technical stakeholders.</li><li>A collaborative, proactive approach with a passion for producing high-quality winning submissions.</li></ul>Salary & Benefits<ul><li>Competitive salary depending on experience.</li><li>33 days holiday </li><li>Company sick pay</li><li>Flexible benefits, which include the opportunity to buy up to 5 days extra holiday</li><li>Maternity and Paternity pay</li><li>24hr online GP access as well as mental health, wellness, financial and legal support</li><li>Life assurance cover</li><li>Two paid volunteering days annually - from beach cleans to supporting your local community. You choose…</li><li>More than 250 perks and hundreds of exclusive deals and discounts</li><li>Lots of training, development and apprenticeships opportunities programmes to grow and progress your career</li><li>Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion </li><li>All year-round recognition and annual awards programme to thank our shining stars</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuNDgzMTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-07T15:13:55Z

Head of HR

Oxford, Oxfordshire
remote
Permanent
75000 - 85000 GBP / Yearly
Head of HRLocation: Oxford (4 days office-based, 1 day working from home, with occasional travel) Salary: £75,000 - £85,000 per annumAbout the RoleRobert Half are working with a well-established organisation in Oxford to recruit a Head of HR. This is a key leadership role responsible for delivering a pragmatic and effective people strategy that supports business performance, operational excellence, and employee engagement.Working closely with senior leaders, you will provide both strategic direction and hands-on operational HR leadership. The successful candidate will be comfortable operating in a fast-paced environment, balancing day-to-day people challenges with longer-term organisational priorities.Alongside leading the people agenda, you will play a key role in driving continuous improvement across the HR function, reviewing and enhancing processes, systems, and ways of working to ensure the team delivers an efficient, commercially focused service that meets the needs of the business.This role would particularly suit an HR leader who has experience supporting large blue-collar workforces within sectors such as retail, manufacturing, logistics, travel, transportation, distribution, or other operationally focused environments.Key Responsibilities<ul><li>Lead the HR function, ensuring the delivery of a professional, commercially focused people service across the organisation.</li><li>Partner with senior stakeholders to develop and implement people strategies aligned to business objectives.</li><li>Take ownership of complex employee relations matters, providing expert guidance and ensuring consistent application of policy and best practice.</li><li>Coach and support managers at all levels, building leadership capability and confidence in people management.</li><li>Drive workforce planning, talent management, and succession planning initiatives.</li><li>Lead organisational change and transformation projects where required.</li><li>Identify opportunities to improve HR processes, policies, systems, and reporting, driving greater efficiency and consistency across the employee lifecycle.</li><li>Champion continuous improvement within the HR function, ensuring services are scalable, customer-focused, and aligned to business needs.</li><li>Use people data and insights to identify trends, inform decision-making, and support operational performance.</li><li>Manage, mentor, and develop a small central HR team, fostering a high-performance and customer-focused culture.</li><li>Ensure compliance with employment legislation and HR best practice.</li></ul>About You<ul><li>Proven experience in a senior HR leadership role, ideally as a Head of HR, Senior HR Business Partner, HR Manager, or similar.</li><li>Strong operational HR background with the ability to balance strategic thinking with hands-on delivery.</li><li>Significant employee relations expertise, including managing complex and sensitive cases.</li><li>Experience coaching, developing, and influencing managers across all levels of an organisation.</li><li>Demonstrable experience leading and developing HR teams.</li><li>A track record of improving HR processes, implementing change, and driving operational efficiencies.</li><li>Strong understanding of UK employment law and HR best practice.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience supporting large, dispersed, blue-collar workforces is highly desirable.</li><li>Background within sectors such as retail, manufacturing, logistics, travel, transportation, distribution, warehousing, or other operational environments would be advantageous.</li></ul>What's on Offer<ul><li>Salary of £75,000-£85,000 </li><li>Hybrid working pattern of 4 days in the office and 1 day working from home.</li><li>A highly visible leadership role with significant influence across the organisation.</li><li>The opportunity to shape and drive the people agenda within a complex operational environment.</li><li>The chance to support HR transformation and process improvement initiatives that deliver tangible business impact.</li><li>A supportive leadership team and the opportunity to make a meaningful contribution to organisational performance, culture, and leadership capability.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuNDE2NzYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-10T17:27:30Z

Data Product Owner

Birmingham, West Midlands
remote
Permanent
55000 - 60000 GBP / Yearly
Robert Half has partnered with a business in Birmingham to recruit for a permanent Data Product Owner to join a growing Data team. This is a newly created role, paying up to £60,000 with company bonus, excellent benefits and hybrid working. This is a business facing role requiring the candidate to be in the office at least 2 days a week.The Role You will be responsible for owning and advancing all Data Products, joining a Product team that is at an early stage of maturity, where you will be the first dedicated Product OwnerYou will define and execute the product strategy across data products, analytics and insight tooling - working from the group up to establish what good looks like.Key Responsibilities<ul><li>Define and own data product vision, strategy and roadmap</li><li>Identify and scope data analytics products that address business needs</li><li>Translate complex operational requirements into clearly defined product outcomes</li><li>Own and maintain data product backlog, ensuring stories are well defined</li><li>Drive end to end delivery of data products - data pipelines, datasets, dashboards, self-service analytics tools</li></ul>About You <ul><li>Proven experience as a Product Owner or Product Manager who can link product delivery to business value</li><li>Good understanding of modern product discovery and delivery practices</li><li>Must have experience in Data Analytics and managing data related products</li><li>Good understanding of BI or analytics tools.</li></ul>On Offer<ul><li>Salary up to £60,000</li><li>Hybrid working</li><li>On target bonus of up to 10%</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMjc0NDcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-05T09:57:20Z