Service Delivery Manager Jobs in Birmingham, Birmingham

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Senior Head of Finance

Birmingham, West Midlands
remote
Permanent
- GBP / Yearly
Title: Senior Head of FinanceLocation: BirminghamSalary: Competitive + BenefitsThe OpportunityRobert Half are a retained search partner for a market leading, UK-based professional services organisation seeking an experienced Senior Head of Finance to lead a significant finance function supporting a diverse portfolio of clients and business operations.This is a highly visible leadership position, responsible for driving financial performance, governance, reporting excellence, service delivery, and continuous improvement across a complex and growing operation. Working closely with senior leadership, you will play a key role in shaping strategy, commercial outcomes, and ensuring best-in-class financial processes and controls.The role offers an opportunity to lead an established team while driving transformation, process optimisation, and service excellence in a client-focused environment.Key ResponsibilitiesStrategic Leadership<ul><li>Lead the overall finance strategy, operating model, and service delivery framework.</li><li>Partner with executive leadership to support business growth and operational performance.</li><li>Build strong relationships with senior internal and external stakeholders.</li><li>Support commercial initiatives, business development activity, and client presentations.</li><li>Act as the senior point of escalation for complex financial matters.</li></ul>Control & Governance<ul><li>Ensure robust financial governance, controls, and risk management processes are maintained.</li><li>Oversee compliance with regulatory requirements, professional standards, and internal policies.</li><li>Manage internal and external audit relationships.</li><li>Monitor and mitigate financial and operational risks.</li><li>Deliver high-quality governance reporting to senior leadership.</li></ul>Reporting & Commercial <ul><li>Drive the production of accurate, timely, and commercially focused management information.</li><li>Develop meaningful financial reporting, KPIs, and performance dashboards.</li><li>Support strategic decision-making through insightful financial analysis.</li><li>Translate complex financial information for both financial and non-financial stakeholders.</li></ul>Leadership <ul><li>Lead, mentor, and develop a sizeable finance team.</li><li>Foster a high-performance culture built on accountability, collaboration, and continuous improvement.</li><li>Support succession planning, talent development, and professional qualifications.</li><li>Ensure appropriate resource planning and organisational capability to support future growth.</li></ul>Transformation<ul><li>Champion finance transformation initiatives and operational improvements.</li><li>Identify opportunities to streamline processes, improve controls, and enhance efficiency.</li><li>Drive the adoption of technology, automation, and data-driven decision making.</li><li>Lead change programmes that improve service delivery and commercial performance.</li></ul> About YouWe are seeking a commercially minded finance leader who combines strong technical expertise with exceptional stakeholder management and leadership capability.You will ideally possess:<ul><li>ACA, ACCA, CIMA or equivalent professional qualification.</li><li>Significant senior finance leadership experience within a complex environment.</li><li>Proven experience leading large finance teams through growth and change.</li><li>Strong understanding of financial controls, governance, risk management, and compliance.</li><li>Ability to influence and engage senior stakeholders both internally and externally.</li><li>A track record of delivering operational improvement, transformation, and process optimisation initiatives.</li><li>Strong commercial acumen with the ability to balance strategic thinking and operational delivery.</li><li>Excellent communication and relationship-building skills.</li></ul> What's on Offer<ul><li>A critical leadership role within a growing and ambitious organisation.</li><li>Significant exposure to executive leadership and strategic decision-making.</li><li>Opportunity to shape the future direction of a large finance function.</li><li>Strong career progression potential.</li><li>Competitive salary, bonus, and comprehensive benefits package</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFjay5jb253YXkuMzgxNzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-09-25T15:22:35Z

Human Resources (HR) Business Partner

Oxford, Oxfordshire
remote
Permanent
50000 - 65000 GBP / Yearly
<h1 class="x1ll2q23 x1a4oops x132q4wb">HR Business Partner - Employee Relations</h1>Robert Half is partnering with an established UK organisation to recruit an experienced HR Business Partner specialising in Employee Relations.This is an exciting opportunity for a commercially focused HR professional to manage complex employee relations matters, influence management decisions and drive improvements across the HR function. The role offers a blend of hands-on case management, strategic business partnering, stakeholder engagement and continuous improvement.Location: Oxfordshire, with travel to other sites and 1-2 days working from home Hours: 37.5 per week<h3 class="x1ll2q23 x1a4oops x132q4wb">The Role</h3>Working closely with the Head of HR and operational managers, you will provide expert advice on complex employee relations matters while strengthening HR policies, processes and management capability.You will manage sensitive workplace issues, minimise employment risks and ensure decisions are fair, consistent and compliant with UK employment legislation. You will also support employee consultation, organisational change and the development of effective people management practices across multiple locations.<h3 class="x1ll2q23 x1a4oops x132q4wb">Key Responsibilities</h3>Employee Relations and Case Management<ul class="x12ofw9d"><li>Manage complex disciplinary, grievance, capability, conduct, performance and absence cases from initial advice through to resolution.</li><li>Lead and support investigations, ensuring evidence is gathered objectively and recommendations are balanced.</li><li>Advise managers on formal meetings, hearings, appeals and appropriate outcomes.</li><li>Provide guidance on long-term absence, occupational health, reasonable adjustments, flexible working and contractual changes.</li><li>Ensure compliance with employment legislation, internal policies and ACAS guidance.</li><li>Identify potential risks and encourage early intervention.</li></ul>Trade Union and Stakeholder Relations<ul class="x12ofw9d"><li>Develop positive working relationships with recognised trade unions and employee representatives.</li><li>Support consultation processes and employee relations discussions.</li><li>Advise on collective agreements and workplace arrangements.</li><li>Help resolve collective grievances and disputes through constructive engagement.</li><li>Identify recurring concerns and recommend improvements.</li></ul>HR Policy and Continuous Improvement<ul class="x12ofw9d"><li>Review and develop HR policies, procedures and case management processes.</li><li>Promote consistent people management standards.</li><li>Analyse employee relations trends and identify opportunities for preventative action.</li><li>Maintain accurate records and reporting.</li><li>Support organisational change, restructuring and wider HR projects.</li><li>Work with senior HR colleagues to improve HR service delivery.</li></ul>Business Partnering and Team Development<ul class="x12ofw9d"><li>Build trusted relationships with operational managers, providing practical and commercially focused advice.</li><li>Understand the impact of people decisions on workforce availability, service delivery and business performance.</li><li>Provide HR support across multiple sites.</li><li>Coach managers to handle employee issues confidently and consistently.</li><li>Support the development of HR colleagues through coaching and knowledge-sharing.</li><li>Oversee day-to-day HR activity and deputise for senior HR leadership when required.</li><li>Work collaboratively across recruitment, engagement and wellbeing.</li></ul><h3 class="x1ll2q23 x1a4oops x132q4wb">About You</h3>You will be an experienced HR professional with a strong employee relations background and the confidence to manage sensitive and complex situations independently.You will be commercially aware, proactive and comfortable challenging established practices while balancing employee fairness with organisational priorities.Ideally, you will have:<ul class="x12ofw9d"><li>Experience within a complex, operational or multi-site organisation.</li><li>CIPD Level 5 qualification or equivalent professional experience.</li><li>Strong knowledge of UK employment law and employee relations best practice.</li><li>Proven experience managing investigations, disciplinary and grievance procedures, capability and absence cases.</li><li>Excellent judgement and the ability to interpret policies and assess evidence.</li><li>Strong communication, influencing and stakeholder management skills.</li><li>Experience improving processes, managing risk and developing management capability.</li><li>The resilience to manage competing priorities with professionalism, confidentiality and attention to detail.</li></ul><h3 class="x1ll2q23 x1a4oops x132q4wb">The Opportunity</h3>This is an excellent opportunity to make a meaningful contribution to employee relations standards, management capability and the overall effectiveness of a wider HR function.If you are an experienced HR professional looking for a varied role combining complex case management, business partnering and continuous improvement, Robert Half would welcome your application.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuOTg5MzcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-11-03T09:02:30Z

Key Account Administrator

Leicester, Leicestershire
remote
Contract
120 - 140 GBP / Daily
Key Account Administrator - 6 month assignment - Up to £140/day - Leicester - OnsiteAre you a natural relationship-builder with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where organisation, communication and attention to detail are key?We're working with a well-established business within the engineering and service industry to recruit a Key Account Administrator. This is a fantastic opportunity to join a customer-focused team, playing a pivotal role in supporting key client relationships and ensuring the smooth delivery of services to some of the organisation's most important accounts.Key Details:<ul><li>Job Title: Key Account Administrator</li><li>Pay rate: Up to £140/day (DOE) + holiday pay</li><li>Location: Leicester</li><li>Contract Length: 6 months</li><li>Start date: ASAP</li><li>Working pattern: Full-time, 5 days onsite</li><li>Working hours: First 2 weeks: Monday - Friday 08:00 - 16:00, after that can choose between 3 set shifts: Monday - Friday 08:00 - 16:00 OR 10:00 - 18:00 OR 12:00 - 20:00</li></ul>Responsibilities:<ul><li>Building and maintaining strong relationships with key account clients and internal stakeholders.</li><li>Acting as a primary point of contact for customer queries, ensuring initial responses are provided within 24 hours.</li><li>Coordinating engineer updates and estimated arrival times, ensuring customer records and internal systems remain up to date.</li><li>Managing customer helpdesks and maintaining accurate contact information across designated accounts.</li><li>Updating customer web portals with service information, progress reports and work order updates.</li><li>Coordinating quotations and supporting the submission of documentation through customer portals.</li><li>Preparing and delivering bespoke customer reports, ensuring deadlines and agreed KPIs are consistently achieved.</li><li>Managing and communicating updates relating to equipment shutdowns, keeping customers fully informed throughout.</li><li>Supporting the closure of insurance reports, work orders and outstanding tasks.</li><li>Working closely with Account Managers to support customer meetings and account management activities.</li></ul>Requirements:<ul><li>Previous experience in corporate account management, customer account administration or a similar customer-facing role.</li><li>Experience acting as a primary point of contact for customers.</li><li>Excellent written and verbal communication skills, with the confidence to liaise with customers and internal stakeholders at all levels.</li><li>Strong interpersonal skills and the ability to build effective working relationships.</li><li>Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.</li><li>A resilient, solutions-focused approach, with the ability to remain calm under pressure.</li><li>Good Microsoft Office skills, particularly Excel. Experience with Dynamics CRM or customer web portals would be advantageous.</li><li>A proactive, can-do attitude, with a strong sense of ownership and accountability.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTg2MzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-30T13:26:15Z

Project Accountant

Kidlington, Oxfordshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half is partnering with a well-established engineering business based near Kidlington to recruit an experienced Project Accountant. This is a fantastic opportunity to join a busy programme finance function within a technically complex, multi-project environment, supporting delivery teams with robust financial control, reporting and commercial insight.This role would suit a finance professional who enjoys working closely with delivery and programme teams, translating operational activity into accurate financial data, and who is comfortable balancing multiple deadlines in a fast-paced setting.The RoleReporting into the finance leadership team, you'll take ownership of the financial health of a portfolio of active projects, acting as the go-to finance contact for programme managers and senior stakeholders.Commercial & Proposals<ul><li>Review and sign off the financial assumptions underpinning new customer proposals before they go out the door</li><li>Build out project plans, work packages and schedules to support future bids and contract submissions</li></ul>Budgeting & Forecasting<ul><li>Own the forecast update cycle, feeding into the wider annual operating plan and flagging any deviation from budget</li><li>Keep project cost data accurate, with correct cost allocation and up-to-date hours bookings across the portfolio</li><li>Identify and manage financial risk across your project portfolio</li></ul>Reporting & Governance<ul><li>Produce monthly project reviews and forecast-to-completion updates, checking labour and third-party costs are booked correctly</li><li>Support the month-end close process, applying the correct accounting treatment across projects</li><li>Act as first point of contact for all project-related finance queries, providing challenge and support to delivery teams as needed</li><li>Respond to ad hoc financial requests from the wider programme</li><li>Monitor compliance with internal policy, accounting standards and risk management procedures</li><li>Maintain project financial data within the company's ERP system, liaising with IT on any reporting changes required</li><li>Support internal and external audit processes, answering project-related queries as they arise</li></ul>What You'll NeedEssential<ul><li>Solid background in financial controlling and/or project/programme reporting</li><li>Strong grasp of core accounting principles</li><li>Confident communicator, both written and verbal, with strong report-writing skills</li><li>Proficient in MS Office, particularly Excel</li><li>Comfortable juggling multiple priorities and working to tight deadlines</li><li>Good understanding of work package management and control</li><li>Working knowledge of risk management principles</li><li>A methodical, organised approach to planning and tracking</li><li>Professional accountancy qualification, or actively working towards one (part-qualified considered)</li></ul>Desirable<ul><li>Experience with a major ERP system</li><li>Prior experience in project accounting</li><li>Exposure to government or public-sector commercial and accounting frameworks</li><li>Awareness of single-source procurement/contract regulations</li></ul>The Package<ul><li>£60,000 - £65,000 depending on experience</li><li>Hybrid working - 3 days per week in the office, 2 days per week WFH</li><li>Strong company pension contribution</li><li>Private medical cover</li><li>Annual leave that increases with length of service</li><li>Bonus scheme</li><li>Additional lifestyle and wellbeing benefits</li></ul>Please note: Full right to work in the UK is required, as visa sponsorship is not available for this role.For a confidential conversation about this role, please contact Charlie at Robert Half. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y2hhcmxpZS5odW50ZS43NzYyMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-10T16:15:22Z

4 results for Service Delivery Manager in Birmingham, Birmingham