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4 results for Service Delivery Manager in Birmingham, Birmingham

HR Operations Manager
  • Solihull, West Midlands
  • remote
  • Contract
  • - 41 GBP / Yearly
  • <p data-start="158" data-end="556"><strong>Robert Half are recruiting for an exciting new contract opportunity! This role is fully remote or working from their Solihull offices on a hybrid basis if preferred.</strong> The HR Operations Manager is responsible for the effective day-to-day delivery of HR operational services across the business. This role ensures that core HR processes across the employee lifecycle-including onboarding, payroll coordination, HR systems, employee data, benefits administration, and policy governance-are delivered consistently, efficiently, and in line with regulatory requirements.</p><p data-end="926" data-start="558">Acting as a key link between the People team, Finance, managers, and external partners, the HR Operations Manager drives service excellence, continuous improvement, and operational efficiency. The role also leads the HR Operations team and uses data, systems, and standardised processes to enhance the employee experience and support informed business decision-making.</p><h2 data-start="1418" data-end="1445"><strong data-start="1421" data-end="1445">Key Responsibilities</strong></h2><h3 data-start="1447" data-end="1483">HR Operations &amp; Service Delivery</h3><ul data-start="1484" data-end="2018"><li data-start="1484" data-end="1653"><p data-start="1486" data-end="1653">Lead the delivery of HR operational services across the full employee lifecycle, including onboarding, offboarding, payroll coordination, and employee data management.</p></li><li data-start="1654" data-end="1877"><p data-end="1877" data-start="1656">Act as the primary point of contact for operational HR queries and provide pragmatic advice to managers on employee relations matters, including contractual terms, absence management, policies, and consultation processes.</p></li><li data-start="1878" data-end="2018"><p data-end="2018" data-start="1880">Ensure HR services are delivered consistently and in line with internal governance, employment legislation, and data protection standards.</p></li></ul><h3 data-end="2053" data-start="2020">HR Systems, Data &amp; Compliance</h3><ul data-start="2054" data-end="2513"><li data-start="2054" data-end="2216"><p data-end="2216" data-start="2056">Own and optimise the use of the HRIS (Sage HR), ensuring data accuracy, confidentiality, and compliance with GDPR, employment legislation, and ISO requirements.</p></li><li data-end="2306" data-start="2217"><p data-end="2306" data-start="2219">Maintain ownership of the company's HMRC SMS visa portal and ensure ongoing compliance.</p></li><li data-end="2403" data-start="2307"><p data-end="2403" data-start="2309">Conduct regular audits and quality checks to safeguard the integrity of HR data and processes.</p></li><li data-end="2513" data-start="2404"><p data-end="2513" data-start="2406">Leverage workforce data and insights to support senior leadership decision-making and service improvements.</p></li></ul><h3 data-start="2515" data-end="2554">Leadership &amp; Stakeholder Management</h3><ul data-end="2981" data-start="2555"><li data-start="2555" data-end="2690"><p data-start="2557" data-end="2690">Provide line management and development support to the HR Operations team, promoting a high-performance and customer-focused culture.</p></li><li data-end="2856" data-start="2691"><p data-start="2693" data-end="2856">Build strong, collaborative relationships with People teams, Finance, Payroll, regional HR colleagues, and wider stakeholders to ensure joined-up service delivery.</p></li><li data-start="2857" data-end="2981"><p data-end="2981" data-start="2859">Act as the escalation point for complex or sensitive HR operational issues, resolving them efficiently and professionally.</p></li></ul><h3 data-start="3455" data-end="3484">Change &amp; Project Delivery</h3><ul data-end="3795" data-start="3485"><li data-start="3485" data-end="3594"><p data-start="3487" data-end="3594">Lead and support HR Operations activity related to TUPE transfers, restructures, and redundancy programmes.</p></li><li data-end="3697" data-start="3595"><p data-start="3597" data-end="3697">Partner with overseas HR teams to align operational processes and ensure consistency across regions.</p></li><li data-start="3698" data-end="3795"><p data-start="3700" data-end="3795">Provide cross-coverage for international People Operations during peak periods or annual leave.</p></li></ul><h3 data-end="3823" data-start="3797">Broader People Support</h3><ul data-end="5103" data-start="4211"><li data-end="3989" data-start="3824"><p data-end="3989" data-start="3826">Act as the dedicated HR Advisor for specific business units, supporting recruitment activity, employee relations cases, organisational change, and people planning.</p></li><li data-end="4165" data-start="3990"><p data-start="3992" data-end="4165">Contribute to wider People &amp; Culture initiatives beyond core operations, including learning and development delivery, workplace strategy, engagement, and culture programmes.</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS4xNzIyMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-12-16T16:53:52Z
Infrastructure Engineer - 3rd line
  • Leicester, Leicestershire
  • remote
  • Permanent
  • 40000 - 500000 GBP / Yearly
  • <p><strong>3rd Line Infrastructure Engineer</strong></p><p><strong>Leicester, Hybrid (1-2 days p/week onsite)</strong></p><p><strong>£40,000 -£50,000 DOE </strong></p><p>Are you an experienced Infrastructure Engineer ready to take your career to the next level?</p><p>Robert Half is seeking a highly skilled 3rd Line Infrastructure Engineer to provide exemplary technical support and service for our client. You'll handle escalated technical issues, deliver cloud and on-prem maintenance, and drive project work across complex IT environments.</p><p><strong>Skills and Experience:</strong></p><ul><li>Minimum 3 years' technical experience in a support environment, ideally within an MSP or similar setting.</li><li>Industry-recognized technical certifications (e.g., Microsoft, VMware).</li><li>Solid understanding and proven success with ITIL support methodologies.</li><li>Strong analytical and problem-solving skills-able to thrive under pressure.</li><li>Deep knowledge of Microsoft technologies including Microsoft365, Active Directory, Group Policy, Exchange, and Windows Server (2012 and newer).</li><li>Practical experience supporting remote/virtual desktop environments (desirable).</li><li>Networking and firewall expertise; hands-on experience with Azure, VMware ESXi/vSphere (v6.0+), and Linux is desirable.</li><li>Proven practical knowledge of server, storage, and network hardware including cloud deployments (IaaS).</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Diagnose and troubleshoot server hardware, desktops, laptops, printers, Microsoft desktop applications, and networking issues efficiently.</li><li>Install and configure servers (physical and virtual), firewalls, desktops, laptops, and other infrastructure devices.</li><li>Manage endpoint solutions and Active Directory users/computers.</li><li>Multitask to resolve various technical issues and document your work clearly for effective team knowledge sharing.</li><li>Liaise with project teams to facilitate system implementations and upgrades.</li><li>Support pre-sales and Service Delivery Managers in both customer-facing and internal projects.</li><li>Participate in an on-call rota and ensure adherence to information security and compliance standards.</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjkyMDEzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2025-12-17T16:33:31Z
Head of Accounting and Financial Reporting
  • Birmingham, West Midlands
  • remote
  • Temporary
  • 70000 - 100000 GBP / Yearly
  • <p><strong>Job Title:</strong> Interim Head of Accounting and Financial Reporting<br /><strong>Location:</strong> Birmingham City Centre (on site 5 days)<br /><strong>Duration:</strong> 6 Month Contract<br /><strong>Day Rate:</strong> £350-£400 per day</p><p> </p><p>We are seeking a qualified and experienced interim finance leader for a key leadership role, responsible for overseeing Accounting and Financial Reporting teams and ensuring operational excellence and high standards in service delivery. The ideal candidate will bring expert leadership and management skills along with a proven ability to drive efficiencies, mitigate risk, and support the strategic aims of internal and external stakeholders.</p><p> </p><p><strong>Overview:</strong></p><ul><li>Lead key strategic initiatives in finance and reporting.</li><li>Ensure strong people management, team performance, and staff retention.</li><li>Guarantee compliance and audit standards.</li><li>Identify and deliver process improvements and risk mitigation.</li><li>Be the senior escalation point for complex matters.</li><li>Drive business efficiency, cost savings, and new revenue opportunities.</li></ul><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Provide effective leadership and line management to Accounting and Financial Reporting teams., </li><li>Develop and execute strategies to improve performance and deliver results against targets and KPIs.</li><li>Ensure all statutory, regulatory, and internal process requirements are met.</li><li>Proactively identify and drive projects focused on process improvement and risk reduction.</li><li>Collaborate with senior management and stakeholders across the business to support common goals.</li><li>Promote a culture of high performance, continuous development, and positive employee engagement.</li><li>Identify and implement opportunities for cost savings and revenue generation within the finance function.</li><li>Ensure quality assurance and compliance reviews are completed and signed off appropriately.</li><li>Support audit processes and act as a primary contact for related queries.</li><li>Maintain accurate and timely delivery of financial reporting outputs.</li></ul><p> </p><p><strong>Person Specification:</strong></p><ul><li>Recognised professional accounting qualification (ACCA, ACA, CIMA).</li><li>Strong leadership and team development skills.</li><li>Exceptional knowledge of statutory, legislative, and compliance requirements.</li><li>Proven experience of managing and improving accounting processes and controls.</li><li>Demonstrable commercial and solutions focused approach.</li><li>Excellent communication, mentoring, and stakeholder management abilities.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/VGluby5GcmVldGguNDg4MDAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-20T11:14:28Z
Senior HR Business Partner
  • Milton Keynes, Buckinghamshire
  • remote
  • Permanent
  • 60000 - 63000 GBP / Yearly
  • <h3 data-start="230" data-end="307"><strong data-end="305" data-start="234">Senior People Business Partner - Hybrid (2 days per week in office)</strong></h3><p data-end="414" data-start="308"><strong data-start="308" data-end="335">Salary: £60,000-£63,000</strong><br / data-start="335" data-end="338"> <strong data-end="365" data-start="338">Location: Milton Keynes</strong><br data-start="365" / data-end="368"> <strong data-start="368" data-end="414">Recruiting exclusively through Robert Half</strong></p><p data-start="416" data-end="840">A strategic Senior People Business Partner role, partnering closely with senior leaders to shape and drive people-focused initiatives across the organisation. You will play a key role in workforce planning, organisational design, talent development, culture change and leadership capability. This is a high-impact position ideal for an experienced HR Business Partner looking to step into a more strategic, influential role.</p><h3 data-start="842" data-end="870"><strong data-end="870" data-start="846">Key Responsibilities</strong></h3><ul data-end="1343" data-start="923"><li data-end="1080" data-start="923"><p data-start="925" data-end="1080">Build trusted relationships with senior leaders and act as a strategic advisor on workforce planning, organisation design, and people-related challenges.</p></li><li data-start="923" data-end="1080"><p data-start="925" data-end="1080">Align People strategies with business goals, ensuring HR initiatives deliver measurable value.</p></li><li data-start="1180" data-end="1279"><p data-start="1182" data-end="1279">Support leaders in navigating organisational change, restructures, and cultural transformation.</p></li><li data-end="1343" data-start="1280"><p data-end="1343" data-start="1282">Act as Deputy to the Head of People Experience when required.</p></li></ul><ul data-end="1675" data-start="1391"><li data-start="1391" data-end="1499"><p data-start="1393" data-end="1499">Coach and mentor People team members, helping build capability and fostering a high-performance culture.</p></li><li data-start="1500" data-end="1594"><p data-end="1594" data-start="1502">Assist with onboarding of new team members and support leadership development initiatives.</p></li><li data-start="1595" data-end="1675"><p data-end="1675" data-start="1597">Promote a coaching, feedback-driven culture across the People Experience team.</p></li></ul><ul data-start="1726" data-end="2128"><li data-end="1831" data-start="1726"><p data-start="1728" data-end="1831">Use workforce analytics to identify trends, inform strategic decisions, and measure HR effectiveness.</p></li><li data-start="1832" data-end="1955"><p data-start="1834" data-end="1955">Drive continuous improvement across People processes to ensure high-quality, compliant, and efficient service delivery.</p></li><li data-end="2037" data-start="1956"><p data-start="1958" data-end="2037">Collaborate with Talent Acquisition and L&amp;D teams on integrated HR solutions.</p></li><li data-start="2038" data-end="2128"><p data-end="2128" data-start="2040">Lead Wellbeing, Diversity &amp; Inclusion initiatives and support employee community groups.</p></li></ul><br><br>Transformation & Organisational Change<br><br><ul data-start="2178" data-end="2529"><li data-start="2178" data-end="2272"><p data-end="2272" data-start="2180">Develop and deliver change management strategies to support organisational transformation.</p></li><li data-end="2354" data-start="2273"><p data-start="2275" data-end="2354">Lead succession planning, capability mapping, and analysis of critical roles.</p></li><li data-end="2439" data-start="2355"><p data-end="2439" data-start="2357">Support organisational structure reviews, job design, and workforce forecasting.</p></li><li data-start="2440" data-end="2529"><p data-start="2442" data-end="2529">Ensure restructures and people changes are legally compliant and effectively delivered.</p></li></ul><br><br>Collaboration & Relationship Management<br><br><ul data-end="2844" data-start="2580"><li data-start="2580" data-end="2676"><p data-start="2582" data-end="2676">Partner with cross-functional teams including Operations, Finance, Commercial and Technical.</p></li><li data-end="2767" data-start="2677"><p data-start="2679" data-end="2767">Provide guidance on performance, career development, absence, and employee engagement.</p></li><li data-start="2768" data-end="2844"><p data-start="2770" data-end="2844">Represent the People team in senior meetings and collaborative projects.</p></li></ul><h3 data-end="2863" data-start="2846"><strong data-start="2850" data-end="2863">About You</strong></h3><ul data-end="3360" data-start="2864"><li data-end="2908" data-start="2864"><p data-start="2866" data-end="2908">CIPD Level 7 (or equivalent experience).</p></li><li data-end="2981" data-start="2909"><p data-end="2981" data-start="2911">Significant experience in a HR Business Partner or Senior HRBP role.</p></li><li data-end="3083" data-start="2982"><p data-end="3083" data-start="2984">Strong background in organisational change, culture transformation and strategic people planning.</p></li><li data-end="3158" data-start="3084"><p data-end="3158" data-start="3086">Commercially minded with the ability to influence senior stakeholders.</p></li><li data-start="3159" data-end="3220"><p data-end="3220" data-start="3161">Highly analytical, with strong HRIS and Excel capability.</p></li><li data-end="3274" data-start="3221"><p data-start="3223" data-end="3274">Skilled coach, mentor and confident communicator.</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuNjg0NzAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-11T08:48:16Z