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6 results for First Line Support in Birmingham, Birmingham

IT Manager
  • Knutsford, Cheshire
  • remote
  • Permanent
  • 60000 - 70000 GBP / Yearly
  • <p>Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis.<br /><br />As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable.<br /><br /><strong>Responsibilities:<br /></strong></p><ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul><p><strong>Experience/Skills required:</strong></p><ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul><p><strong>Salary/logistics:</strong></p><ul><li>£60,000-£70,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0OTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2025-12-01T15:54:57Z
HR Generalist
  • Milton Keynes, Buckinghamshire
  • remote
  • Permanent
  • 35000 - 40000 GBP / Yearly
  • <h3 data-end="145" data-start="84"><strong data-start="88" data-end="143">People Advisor - Hybrid (2 days per week in office)</strong></h3><p data-end="250" data-start="146"><strong data-end="171" data-start="146">Salary: Up to £40,000</strong><br data-start="171" data-end="174" /> <strong data-end="201" data-start="174">Location: Milton Keynes</strong><br / data-start="201" data-end="204"> <strong data-start="204" data-end="250">Recruiting exclusively through Robert Half</strong></p><p data-end="462" data-start="252">An opportunity for an experienced People/HR Advisor to join a busy, collaborative HR team, providing end-to-end support across the full employee lifecycle and driving continuous improvement in People processes.</p><h3 data-start="464" data-end="492"><strong data-end="492" data-start="468">Key Responsibilities</strong></h3><ul data-end="1342" data-start="493"><li data-end="602" data-start="493"><p data-end="602" data-start="495">Provide first-line HR advice to managers across disciplinary, grievance, performance and absence matters.</p></li><li data-start="603" data-end="698"><p data-start="605" data-end="698">Manage long-term sickness cases, occupational health referrals, and medical report reviews.</p></li><li data-start="699" data-end="780"><p data-start="701" data-end="780">Review and update HR policies, procedures, and performance/absence processes.</p></li><li data-end="895" data-start="781"><p data-end="895" data-start="783">Create and analyse People data using HRIS and Excel, producing dashboards and reports for senior stakeholders.</p></li><li data-start="896" data-end="1030"><p data-end="1030" data-start="898">Support People-related projects including HRIS enhancements, reward/benefits improvements, induction and line manager development.</p></li><li data-start="1031" data-end="1114"><p data-end="1114" data-start="1033">Assist with recruitment activity and talent attraction initiatives when needed.</p></li><li data-start="1115" data-end="1196"><p data-end="1196" data-start="1117">Contribute to annual reporting requirements (including gender pay reporting).</p></li><li data-start="1197" data-end="1276"><p data-start="1199" data-end="1276">Support culture, engagement and change initiatives across the organisation.</p></li><li data-end="1342" data-start="1277"><p data-end="1342" data-start="1279">Maintain People-related audit actions and uphold HSE standards.</p></li></ul><h3 data-start="1344" data-end="1361"><strong data-end="1361" data-start="1348">About You</strong></h3><ul data-start="1362" data-end="1760"><li data-start="1362" data-end="1416"><p data-end="1416" data-start="1364">Strong, up-to-date knowledge of UK employment law.</p></li><li data-start="1417" data-end="1450"><p data-start="1419" data-end="1450">CIPD Level 5 (or equivalent).</p></li><li data-end="1531" data-start="1451"><p data-end="1531" data-start="1453">Confident advising managers, influencing stakeholders and managing ER cases.</p></li><li data-end="1607" data-start="1532"><p data-end="1607" data-start="1534">Highly organised, analytical and comfortable with HR systems and Excel.</p></li><li data-start="1608" data-end="1698"><p data-start="1610" data-end="1698">Collaborative, pragmatic and solutions-focused, with a continuous improvement mindset.</p></li><li data-end="1760" data-start="1699"><p data-end="1760" data-start="1701">Experience with ISO processes or energy sector (desirable).</p></li></ul><h3 data-end="1787" data-start="1762"><strong data-end="1787" data-start="1766">What You'll Bring</strong></h3><ul data-start="1788" data-end="2008"><li data-start="1788" data-end="1849"><p data-end="1849" data-start="1790">Excellent communication and relationship-building skills.</p></li><li data-end="1927" data-start="1850"><p data-end="1927" data-start="1852">Ability to work independently, take ownership and prioritise effectively.</p></li><li data-start="1928" data-end="2008"><p data-start="1930" data-end="2008">Strong problem-solving skills and a proactive approach to process improvement.</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuOTM0NzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-11T08:34:13Z
Community Associate
  • Milton Keynes, Buckinghamshire
  • remote
  • Temporary
  • 13 - 15 GBP / Hourly
  • <p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Role:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is looking to recruit an immediate, Community Assistant for a part time contract. In this role you will be responsible for the following duties: </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Providing a warm, friendly welcome to all members, guests, colleagues and external visitors to the site</li><li>Consistently deliver a members first service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.</li><li>Responsible for opening/closing (including any security measures) the Front Desk in line with SOPs</li><li>Encouraging usage of member app and any other associate technology to increase member engagement</li><li>Managing move in administration for new members in line with SOPs</li><li>Checking in / out, Day pass and Flex Members</li><li>Communicate guest and tour arrival to appropriate colleague/member</li><li>Manage all internal and external/commercial meeting room bookings, ensuring you work closely with SCM on commercial event bookings</li><li>Help CM maintain members portal and encourage member usage of member app and any other associate technology to increase member engagement</li><li>Responsible for ordering supplies and incidental for socials and external events</li><li>Replenishment of stock ordering (with CM) i.e., stock for honesty bar</li><li>Responsible for uploading all orders and receipts to 'xero' liaising with finance department when needed</li><li>Monitoring Front Desk email account</li><li>Respond to all enquiries via email/phone/in person (from members and external parties).</li><li>Notify members of deliveries</li></ul><p style="margin: 0in; margin-left: .375in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Profile:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">The successful temporary, Community Assistant will have at least 2 years experience working within a similar office function.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">You must be either immediate or on a 1 week notice to be considered for this role.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Client:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is a Property Business based in Milton Keynes. You will work 3 days per week from the office. </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Salary &amp; Benefits:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">This immediate, temporary Community Assistant role will be paying circa £13-15 per hour. This is dependant on experience.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0Ljg2MzE0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2025-12-11T13:41:16Z
IT Support Analyst
  • Kidlington, Oxfordshire
  • remote
  • Permanent
  • - GBP / Yearly
  • <p>Robert Half has partnered with a client in Kidlington to recruit a permanent IT Support Analyst to join an established Service Desk Team, acting as the first point of contact for all user queries, ensuring the smooth running of the company's IT systems and hardware. </p><p>Please note this role is fully office based and will require the candidate to go through DBS and SC clearance. </p><p><strong>Key Responsibilities </strong></p><ul><li>1st Line desktop support, triage and troubleshoot IT hardware and software systems</li><li>O365 administration </li><li>Device management - desktops, laptops, mobile devices </li><li>IT documentation </li><li>Software licensing </li></ul><p><strong>Skills and Experience</strong></p><ul><li>Excellent customer service skills </li><li>Proven experience in a Service Desk role, managing tickets, troubleshooting technical queries </li><li>Strong understanding of M365, G-Suite, networking principles (TCP/IP, DNS, DHCP), Windows Server, MDM solutions (InTune)</li></ul><p><strong>On Offer</strong></p><ul><li>Competitive salary </li><li>Private Medical Insurance</li><li>Pension Contribution </li><li>Discretionary bonus scheme </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuNjQxOTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-11-14T14:00:13Z
Head of Data
  • Birmingham, West Midlands
  • remote
  • Permanent
  • 80000 - 90000 GBP / Yearly
  • <p>Robert Half is recruiting for a Head of Data on a permanent basis, with flexible and remote working (office based in Birmingham), paying up to £90,000. This is a newly created role, where the Head of Data is responsible for the strategy and delivery of BI and analytics. </p><p>This is a 50/50 split between strategic oversight and hands-on delivery, focusing on delivering high-value data products including dashboards and advanced analytics solutions. <br /><br /></p><p><strong>Key Responsibilities </strong></p><ul><li>Engage with senior leadership to understand business objectives and align BI initiatives to requirements </li><li>Lead the evolution of existing dashboards into high-value tools</li><li>Work closely with other BI leads across sectors to ensure consistency and alignment of solutions</li><li>Act as bridge between the business and data team to increase business value of data products</li></ul><p><strong>Key Skills</strong> </p><ul><li>Expert in BI and data visualisation, leading the data strategy for large enterprises </li><li>Strong understanding of cloud-based data platforms </li><li>Proven experience partnering with senior leaders to champion business value behind data analytics and BI </li><li>All rounder knowledge of data analytics, business intelligence, data engineering and data governance initiatives </li></ul><p>This role will require some travel to the Birmingham office, but the rest can be remote. </p><p><strong>On Offer</strong></p><ul><li>Up to £90,000 per annum</li><li>Car allowance and bonus (up to 15%)</li><li>PMI</li><li>Pension contributions (5-6%) </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMDY1NjUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-10-21T10:20:03Z
IT Manager
  • Oxford, Oxfordshire
  • remote
  • Permanent
  • 50000 - 59000 GBP / Yearly
  • <p>Exciting opportunity for an IT Manager to join a growing not-for-profit organisation based in Oxford, offering up to £59,000 plus excellent benefits (including hybrid working)</p><p><strong>The Role</strong></p><p>The IT Manager will be a standalone position, so an excellent blend of hands-on, operational work as well as strategic planning and project management. </p><p>Responsibilities will include:</p><ul><li>working closely with senior stakeholders, developing a strategic road-map for IT and systems</li><li>managing effective relationships with 3rd party vendors </li><li>overseeing day to day management of systems, networks and infrastructure </li><li>cyber security ownership, ensuring company compliance with various industry standards</li><li>project, change, budget and risk management</li></ul><p><strong>About you</strong></p><p>Applicants for the IT Manager role will have:</p><ul><li>a hands-on systems configurations, hardware and networking skills </li><li>experience of IT management, developing IT strategies, and budget management </li><li>experience of supervising/managing small teams </li><li>cyber security experience including knowledge of ISO27001 / ISO277001</li></ul><p><strong>On offer</strong></p><p>Salary of up to £59,000 plus excellent company benefits, including hybrid and flexible working options</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjMyMTU4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
  • 2025-11-26T17:07:19Z