6 results for First Line Support in Birmingham, Birmingham

Application Support Analyst

Oxford, Oxfordshire
remote
Permanent
25000 - 30000 GBP / Yearly
Exciting opportunity for an Application Support Analyst to join a growing business based near Oxford on a permanent basis, offering up to £30,000 plus excellent benefits (including hybrid working). The roleThe Application Support Analyst will be responsible for:<ul><li>providing first line support and managing technical queries </li><li>supporting CRM configuration / administration</li><li>partner with various stakeholders across the business and externally to troubleshoot and resolve issues </li><li>data analysis, problem solving, identifying trends/patterns within data </li></ul> About youApplicants for the Application Support Analyst role will have:<ul><li>experience of handling data and data analysis skills </li><li>excellent attention to detail, with ability to work in a process driven/high-accuracy environment </li><li>excellent customer service, communication and support skills </li><li>preferably have experience of / knowledge of CRM systems </li><li>ability to work under pressure and on multiple projects/tasks </li></ul> On offerSalary up to £30,000 plus excellent benefits including hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjI5NzczLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-22T14:20:42Z

IT Support Engineer

Mansfield, Nottinghamshire
remote
Permanent
35000 - 40000 GBP / Yearly
<h2 data-end="393" data-start="373">IT Support Engineer</h2><h2 data-end="393" data-start="373">Job Purpose</h2>We are seeking an experienced and proactive IT Support Engineer to manage and optimise local IT infrastructure, systems, and user support services for business operations. The role involves providing 1st and 2nd line support, managing hardware and software assets, overseeing user access and security policies, and contributing to broader IT projects in collaboration with European and global IT teams. <h2 data-end="851" data-start="822">Key Responsibilities</h2><ul data-end="1604" data-start="852"><li data-start="852" data-end="980">Support and maintain IT infrastructure including computers, networks, printers, and end-user applications such as Office 365</li><li data-start="981" data-end="1066">Deliver 1st and 2nd line technical support via ticketing system, phone, and email</li><li data-end="1166" data-start="1067">Manage IT hardware and software inventory, including procurement, setup, and lifecycle tracking</li><li data-end="1238" data-start="1167">Administer user accounts, access permissions, and security settings</li><li data-start="1239" data-end="1313">Plan, implement, and document IT changes in line with company policies</li><li data-start="1314" data-end="1397">Collaborate on regional and global IT infrastructure and cybersecurity projects</li><li data-start="1398" data-end="1509">Identify opportunities for automation and process improvement; propose and implement effective IT solutions</li><li data-end="1604" data-start="1510">Monitor systems and services using appropriate tools to ensure reliability and performance</li></ul> <h2 data-end="1831" data-start="1792">Skills and Experience Required</h2><ul data-start="1832" data-end="2601"><li data-start="1832" data-end="1970">5+ years of experience in IT support roles, including 1st and 2nd line support, ideally in an international or multi-site organisation</li><li data-start="1971" data-end="2176">Strong technical knowledge of:<ul data-end="2176" data-start="2006"><li data-end="2044" data-start="2006">Network and infrastructure support</li><li data-start="2047" data-end="2088">Hardware (PCs, smartphones, printers)</li><li data-end="2139" data-start="2091">Active Directory and Office 365 user support</li><li data-end="2176" data-start="2142">IT security and best practices</li></ul></li><li data-start="2177" data-end="2280">Experience with Windows Server, virtualisation (e.g. VMware), and backup strategies is advantageous</li><li data-end="2341" data-start="2281">Self-motivated with a hands-on, problem-solving approach</li><li data-end="2403" data-start="2342">Strong team player with the ability to work independently</li><li data-start="2404" data-end="2479">Well-organised with excellent time management and prioritisation skills</li><li data-end="2532" data-start="2480">Strong interpersonal and communication abilities</li><li data-end="2601" data-start="2533">Flexible and adaptable to changing business and technology needs</li></ul><h2 data-start="2608" data-end="2637">Desirable Attributes</h2><ul data-start="2638" data-end="2826"><li data-start="2638" data-end="2696">Experience with IT change management and documentation</li><li data-start="2697" data-end="2757">Familiarity with automation tools or systems integration</li><li data-end="2826" data-start="2758">Exposure to international IT environments and multi-region support</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby41MTY4NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-10-03T16:22:41Z

IT Manager

Knutsford, Cheshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable. Responsibilities: <ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul>Experience/Skills required:<ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul>Salary/logistics:<ul><li>£60,000-£65,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjc2MDYzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T10:53:35Z

Head of Technology

Birmingham, West Midlands
remote
Permanent
90000 - 100000 GBP / Yearly
Robert Half have been engaged on an exclusive basis to support our client with the hiring of a Head of Technology in a newly created position for the organisation. This is a permanent post. We are seeking an experienced and visionary Head of Technology to lead on technology strategy and operations. This is a senior leadership role responsible for aligning IT with business objectives, driving digital transformation, and ensuring robust, secure, and innovative systems that underpin our mission-critical services.<h3 data-end="785" data-start="759">Key Responsibilities</h3>Strategic Leadership<ul data-end="999" data-start="814"><li data-end="890" data-start="814">Develop and deliver the organisation's IT vision, strategy, and roadmap.</li><li data-start="891" data-end="999">Advise the Executive Team on emerging technologies, risks, and opportunities for digital transformation.</li></ul>Infrastructure & Systems Oversight<ul data-end="1305" data-start="1042"><li data-end="1179" data-start="1042">Manage the implementation, monitoring, and maintenance of IT systems including networks, servers, databases, and client applications.</li><li data-end="1305" data-start="1180">Ensure high availability and resilience of mission-critical platforms such as core banking, trading, or payments engines.</li></ul>Cybersecurity & Compliance<ul data-end="1603" data-start="1340"><li data-start="1340" data-end="1451">Establish and enforce cybersecurity policies in line with FCA, PCI-DSS, GDPR, and other relevant standards.</li><li data-end="1534" data-start="1452">Lead risk assessments, vulnerability testing, and incident response exercises.</li><li data-end="1603" data-start="1535">Maintain audit-ready documentation and support external reviews.</li></ul>Team & Vendor Management<ul data-end="1829" data-start="1636"><li data-start="1636" data-end="1734">Recruit, lead, and develop a high-performing IT team, fostering innovation and accountability.</li><li data-end="1829" data-start="1735">Manage vendor relationships, ensuring SLA adherence, cost efficiency, and service quality.</li></ul>Data Governance & Analytics<ul data-end="2042" data-start="1865"><li data-end="1947" data-start="1865">Drive data quality, governance, and analytics initiatives across the business.</li><li data-end="2042" data-start="1948">Implement reporting frameworks for operational, security, and project performance metrics.</li></ul>Budget & Procurement<ul data-start="2071" data-end="2203"><li data-start="2071" data-end="2132">Own the IT budget, including forecasting and procurement.</li><li data-end="2203" data-start="2133">Evaluate vendor proposals and negotiate contracts to maximise ROI.</li></ul>About You<ul data-end="3045" data-start="2514"><li data-end="2563" data-start="2514">Strong leadership and team management skills.</li><li data-end="2652" data-start="2564">Extensive knowledge of IT infrastructure, systems, and cybersecurity best practices.</li><li data-start="2653" data-end="2718">Excellent communication and stakeholder management abilities.</li><li data-end="2804" data-start="2719">Proven ability to design and implement IT strategies aligned with business goals.</li><li data-start="2805" data-end="2860">Strong problem-solving and analytical capabilities.</li><li data-start="2861" data-end="2928">Experience managing budgets and optimising resource allocation.</li><li data-end="2982" data-start="2929">Experience working in a Senior IT Leadership role within FS/Insurance is highly desirable.</li><li data-end="3045" data-start="2983">Professional certifications (e.g., CISSP, CISM) desirable.</li></ul>Package/logistics:<ul><li>£90,000-£100,000 basic salary </li><li>Company bonus scheme </li><li>enhanced pension scheme (up to 16%)</li><li>29 days holiday + Bank Holidays</li><li>Hybird working on offer from West Midlands site (near Dudley)</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjE5NzE2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-29T11:25:32Z

Head of Data Products

Birmingham, West Midlands
remote
Permanent
85000 - 95000 GBP / Yearly
Robert Half has partnered with a business in West Midlands to recruit a permanent Head of Data Products to lead the strategy, development, and delivery of high-impact data products. This is a senior leadership role where you'll shape the roadmap, drive adoption, and unlock new commercial value streams from data.The RoleYou'll own the end-to-end lifecycle of data products, defining vision, setting priorities, and ensuring delivery that makes a tangible difference. Your remit spans building external revenue opportunities, embedding data-driven decision-making internally, and leading cross-functional squads to execute at pace.About You <ul><li>Significant leadership experience in data product management, analytics, or data delivery.</li><li>Strong grasp of cloud data platforms, analytics tooling, and governance best practice.</li><li>Proven ability to define and execute roadmaps that drive measurable business outcomes.</li></ul>On Offer<ul><li>Salary - up to £95,000</li><li>Hybrid working - 1-2 days a week in Birmingham</li><li>Bonus of up to 15%, car allowance</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMjk5ODMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-10-15T14:02:41Z

Head of Data

Birmingham, West Midlands
remote
Permanent
80000 - 90000 GBP / Yearly
Robert Half is recruiting for a Head of Data on a permanent basis, with flexible and remote working (office based in Birmingham), paying up to £90,000. This is a newly created role, where the Head of Data is responsible for the strategy and delivery of BI and analytics. This is a 50/50 split between strategic oversight and hands-on delivery, focusing on delivering high-value data products including dashboards and advanced analytics solutions. Key Responsibilities <ul><li>Engage with senior leadership to understand business objectives and align BI initiatives to requirements </li><li>Lead the evolution of existing dashboards into high-value tools</li><li>Work closely with other BI leads across sectors to ensure consistency and alignment of solutions</li><li>Act as bridge between the business and data team to increase business value of data products</li></ul>Key Skills <ul><li>Expert in BI and data visualisation, leading the data strategy for large enterprises </li><li>Strong understanding of cloud-based data platforms </li><li>Proven experience partnering with senior leaders to champion business value behind data analytics and BI </li><li>All rounder knowledge of data analytics, business intelligence, data engineering and data governance initiatives </li></ul>This role will require some travel to the Birmingham office, but the rest can be remote. On Offer<ul><li>Up to £90,000 per annum</li><li>Car allowance and bonus (up to 15%)</li><li>PMI</li><li>Pension contributions (5-6%) </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMDY1NjUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-10-21T10:20:03Z