<p>Exciting opportunity for an IT Support Engineer to join a thriving business based near Didcot, offering up to £40,000 depending on experience plus excellent benefits</p><p><strong>The role</strong></p><p>As IT Support Engineer, you'll be responsible for:</p><ul><li>providing excellent 1st-2nd line support and service to users across the business, both locally and internationally</li><li>building and deploying laptops, desktops, mobile devices etc. (predominantly Windows, some MacOS)</li><li>managing starters / leavers process, building and deploying new equipment as well as decommissioning </li><li>managing and supporting M365, Entra ID, OneDrive, SharePoint, Intune etc. </li><li>license management (software & hardware) </li><li>support on various IT projects </li></ul><p><strong>About you</strong></p><p>Applicants for the IT Support Engineer role will have:</p><ul><li>prior experience gained in a similar IT Support, Help desk, Service Desk, IT Technician role</li><li>excellent communication and customer service skills </li><li>experience with M365, Windows, Intune, Windows, Entra ID etc. </li><li>excellent troubleshooting skills and ability to take ownership of problems </li><li>basic networking and cyber security skills </li></ul><p><strong>On offer</strong></p><p>Salary up to £40,000 depending on experience plus excellent benefits including hybrid working</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczMjAyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Contract Opportunity: 1st & 2nd Line IT Support Engineer</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><strong>Role: 1st & 2nd Line IT Support Engineer</strong></p><p style="margin: 0in; font-size: 11.0pt;">📍 Location: Oxfordshire</p><p style="margin: 0in; font-size: 11.0pt;">💷 Rate: Competitive Daily Rate</p><p style="margin: 0in; font-size: 11.0pt;">🕐 Working Pattern: Full Time</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">My client is looking for an experienced 1st & 2nd Line IT Support Engineer to join their IT department. This is a hands-on support role, providing technical assistance to users while helping to maintain and support the organisation's IT environment.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;">Key Responsibilities</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide 1st and 2nd line technical support across hardware, software and network-related issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Install, configure and troubleshoot hardware, software and corporate devices</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support user on-boarding and off-boarding, including account setup, identity management and hardware preparation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot workplace technologies, with a strong focus on:</li><ul type="circle" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Active Directory</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Exchange</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Windows</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Microsoft 365 (M365)</li></ul><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide basic networking support and troubleshooting</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide IT support to both office-based and remote users</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Work effectively both independently and collaboratively as part of a wider IT team</li></ul><p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;">About You</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">You will have previous experience in a 1st and/or 2nd Line IT Support role, with strong troubleshooting skills and a practical, user-focused approach. Experience supporting Microsoft-based workplace environments is essential.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">My client is looking to move quickly on this opportunity. If you are interested, please get in touch with an up-to-date CV as soon as possible.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Contract Opportunity: 1st & 2nd Line IT Support Engineer</p><br><br><br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjUwNDM4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half has partnered with a very well established publishing company who are excited to be bringing an additional first line support engineer to the team in London.</p><p>This is a great opportunity for someone to develop well rounded foundations in IT support within a small team giving you lots of exposure and ownership. </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide 1st line IT support</li><li>Set up and maintain PCs, Macs, printers, and mobile devices</li><li>Manage Google Workspace user accounts and permissions</li><li>Support network connectivity and infrastructure</li><li>Maintain the IT helpdesk and knowledge base</li><li>Lead onboarding and offboarding activities</li><li>Assist with IT projects and new technology rollouts</li><li>Manage IT equipment and stock levels</li><li>Take ownership of issues through to resolution</li></ul><p><strong>What We're Looking For</strong></p><ul><li>2-3 years experience in IT Support or Service Desk</li><li>Strong Windows support experience</li><li>Knowledge of Active Directory, TCP/IP, DNS and DHCP</li><li>Experience with Google Workspace or Microsoft 365</li><li>Excellent troubleshooting and communication skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p>This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and wants exposure to a broad range of IT systems and projects in an exciting environment.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RXJpay5Pc21hbi43MDY5NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h1>Head of IT Service & Operations</h1><p class="isSelectedEnd"><strong>Location:</strong> Richmond-upon-Thames<br /><strong>Reports to:</strong> CIO</p><h3>A senior IT leadership role with real ownership and influence</h3><p class="isSelectedEnd">Are you an experienced IT leader who thrives at the intersection of <strong>service, operations, governance, risk and transformation</strong>?</p><p class="isSelectedEnd">We're looking for a <strong>Head of IT Service & Operations</strong> to take ownership of the end-to-end performance, resilience and governance of IT services within a successful, regulated organisation operating as part of a global technology environment.</p><p class="isSelectedEnd">This is a role with genuine accountability. You'll lead the UK IT Service & Operations function, managing a small leadership team and overseeing a wider team of around ten, while working closely with global technology teams, third-party suppliers and senior stakeholders.</p><h3>What you'll be doing</h3><ul data-spread="false"><li>Own and evolve the UK <strong>SIAM model</strong>, bringing together global and third-party technology providers.</li><li>Set and manage <strong>SLAs, OLAs and KPIs</strong>, ensuring IT performance is aligned with business outcomes.</li><li>Lead <strong>major incident and problem management governance</strong>, driving root-cause analysis and continuous improvement.</li><li>Own the <strong>vendor management and multi-supplier governance framework</strong>.</li><li>Take accountability for the UK <strong>IT risk, controls and audit environment</strong>.</li><li>Own the <strong>IT and Information Security policy framework</strong>, ensuring alignment with wider Group standards and regulatory expectations.</li><li>Drive <strong>business continuity and operational resilience</strong>, ensuring the organisation is prepared for disruption.</li><li>Lead, mentor and develop the IT Service & Operations team, including recruitment, performance and career development.</li><li>Contribute to the <strong>Senior Management Group</strong>, helping shape the wider technology operating model and direction of the business.</li></ul><h3>What we're looking for</h3><p class="isSelectedEnd">You'll be a senior IT service leader with strong experience across <strong>ITSM, SIAM, governance and risk</strong>, ideally within a regulated environment.</p><p class="isSelectedEnd">You'll bring:</p><ul data-spread="false"><li>Proven experience leading and developing IT teams.</li><li>Strong understanding of regulatory accountability, risk and controls.</li><li>Strategic thinking combined with a structured approach to governance.</li><li>Excellent stakeholder management across local, global and third-party environments.</li><li>Confidence operating under regulatory scrutiny.</li><li>Strong analytical and risk-management capabilities.</li><li>Excellent communication skills, particularly during incidents and periods of change.</li><li>The ability to influence, challenge and drive organisational change.</li></ul><h3>The opportunity</h3><p class="isSelectedEnd">This is an opportunity to step into a <strong>high-profile IT leadership position</strong> with genuine ownership of how technology services are delivered, governed and continuously improved.</p><p class="isSelectedEnd">You'll have the visibility and influence to shape the operating model, strengthen resilience, improve supplier performance and develop a talented IT function, while working within a global technology organisation.</p><p class="isSelectedEnd">If you're ready for a role where <strong>IT service, operational resilience, governance and leadership genuinely sit at the heart of the business</strong>, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4xODQ1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong></p><p>My client is a leading global safety technology business operating as a key unit within a prestigious FTSE 100 group. Specialised in manufacturing critical safety systems for high-risk, harsh operational environments, they operate across multiple international sites. Based out of North West London, they are looking to hire a sharp, commercially minded Finance Manager to take ownership of month-end operations and drive financial controls.</p><p> </p><p><strong>The Role</strong></p><p>Reporting directly to the Head of Finance, this position manages a team of three and sits at the center of daily finance activities. You will take complete ownership of the month-end close process while acting as a key commercial partner to operational departments across the business.</p><p>Key responsibilities include:</p><ul><li>Leading and mentoring a team of three junior finance staff across core general ledger, AP, and AR functions.</li><li>Owning the month-end close process, ensuring all journals, reconciliations, accruals, and prepayments are completed accurately.</li><li>Partnering with heads of department to provide financial insight, challenge assumptions, and support business performance.</li><li>Managing monthly management reporting, variance analysis, and key performance trends for senior stakeholders.</li><li>Overseeing Group consolidation reporting and assisting with rolling monthly forecasts and annual budgeting.</li><li>Maintaining robust financial controls and acting as the primary point of contact for external audits.#</li></ul><p> </p><p><strong>Your Profile</strong></p><p>To excel in this role, you will be a qualified finance professional with experience in fast-paced commercial environments and a track record of effective team leadership.</p><p>Essential criteria:</p><ul><li>Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).</li><li>Proven experience managing or supervising junior finance staff.</li><li>Strong background in fast-paced commercial settings (manufacturing or engineering experience is advantageous, though not essential).</li><li>Hands-on expertise across month-end routines, balance sheet controls, and group reporting.</li><li>Available at short notice or currently on a brief notice period.</li><li>Confident communicator with the gravitas to business partner across non-finance departments.</li></ul><p> </p><p><strong>Salary & Benefits</strong></p><ul><li>Salary: £65,000 - £70,000 per annum</li><li>Working Model: Hybrid model with 3 days per week on-site in North West London (Hendon/Kingsbury area with free on-site parking)</li><li>Package: Full corporate benefits package backed by a FTSE 100 group, with strong career development prospects</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guMTE2ODguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>The Permanent Division of Robert Half is currently recruiting for a Sales Administrator on behalf of a specialist sales and service business with offices in Aylesbury.</p><p>The Role</p><p>As Sales Administrator the overall objective of this role is delivering a high level of customer service, continuous improvement and enhancing team performance. Day to day duties will consist of:</p><ul><li>Ensuring timely flow of sales processes</li><li>Managing sales orders, engineer activities and completion through to invoicing</li><li>Coordinating between sales, finance, and logistics teams.</li><li>Chase outstanding items with health authority and/or internally</li><li>Ongoing review of suitability of processes in the sales administration team</li><li>Improve data visibility using tiles and dashboards in Business Central</li><li>First point of contact for tasks and issues involving Finance and Operations/Stores.</li><li>Setting up new clients on system, ensuring data captured is in line with company requirements</li><li>Maintaining customer records as part of the CRM system where applicable</li><li>Reports to health authorities - stock / prepaid / engineer schedules</li><li>Assisting with the provision of reports to internal/external stakeholders</li><li>Managing enquiries</li><li>Managing engineer workloads and visits</li></ul><p>Your Profile</p><p>You will be an experienced Admin / Junior Finance Professional with excellent attention to detail, strong MS Office skills and clear and concise communication skills. Previous exposure to MS Business Central would be of benefit.</p><p>Salary</p><p>Role of Sales Administrator is based in the office 3 days a week and 2 from home in Aylesbury and offering a salary of £30,000 + Benefits</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uMDgwNDIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>IT Operations Manager<br />Reading | £65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation<br />We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading.<br />This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs.<br />Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment.<br />The role<br />You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation.<br />Key responsibilities will include:<br />* Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services<br />* Managing and developing technical support capabilities<br />* Ensuring IT services meet agreed SLAs and performance targets<br />* Managing incidents, problems, changes and major incidents<br />* Driving continuous improvement across IT operations and service management<br />* Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services<br />* Overseeing infrastructure upgrades, patching and lifecycle management<br />* Supporting disaster recovery and business continuity<br />* Managing third-party IT suppliers and service providers<br />* Monitoring supplier performance against agreed SLAs<br />* Working closely with security teams to manage vulnerabilities, risks and compliance<br />* Producing operational reports and performance dashboards<br />* Managing operational budgets and identifying opportunities for cost efficiencies<br />* Leading, coaching and developing members of the IT team<br />About you<br />We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills.<br />You will ideally have:<br />* Significant experience in IT Operations, Infrastructure Management or Service Delivery<br />* Experience managing technical support and/or infrastructure teams<br />* Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID<br />* Experience working within an ITIL-based service management environment<br />* Strong experience managing incidents, problems, changes and operational risk<br />* Excellent supplier and stakeholder management skills<br />* Strong analytical and troubleshooting capabilities<br />* Excellent written and verbal communication skills<br />* A degree in IT, Computer Science or equivalent professional experience<br />Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications.<br />What you'll get<br />* £65,000 salary<br />* Permanent position<br />* Reading-based<br />* 5 days in the office initially, reducing to 3 days per week after successful completion of probation<br />* Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm<br />* 24 days' holiday + bank holidays<br />* Opportunity to play a key role in the development and improvement of the IT function<br />* Supportive environment focused on initiative, learning, collaboration and continuous improvement<br />Our values<br />We believe in Deliver, Initiative, Appreciation, Learn and Support.<br />We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results.<br />If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Exciting opportunity to join a well established and growing business based in Wantage as Infrastructure Team Leader, offering excellent career progression and development and competitive salary/package.</p><p><strong>The Role</strong></p><p>As Infrastructure Team Leader, you'll be responsible for:</p><ul><li>leading a small team of infrastructure specialists, responsible for monitoring, supporting and maintaining a reliable and high-performing server, storage and data-centre infrastructure </li><li>coordinating activities with internal and 3rd party resources across multiple international sites </li><li>lead continuous improvement of backups, disaster recovery and monitoring processes</li><li>identify opportunities to implement new technologies in line with IT strategy, driving automation and continuous improvement</li><li>maintaining standards and adhering to compliance processes and procedures, in line with various IT and security frameworks </li><li>lead on exciting infrastructure change projects and initiatives</li></ul><p><strong>About you</strong></p><p>Applicants for the Infrastructure Team Leader role will:</p><ul><li>have sound experience gained as an infrastructure engineer, systems administrator, or similar, with strong knowledge across storage, server and data-centres, in particular Microsoft based infrastructure</li><li>be experienced with hyper-visor technologies (e.g. VMWare, Hyper-V, Nutanix, Proxmox)</li><li>have knowledge or experience of automation / orchestration (e.g. Ansible, Terraform) and container platforms (e.g. Kubernetes) would be beneficial </li><li>be comfortable working in a regulated environment and experience driving compliance with frameworks / standards</li><li>be comfortable working in an office based environment and with occasional international travel</li></ul><p><strong>On offer</strong></p><p>Competitive salary and benefits package, including generous pension, bonus, private medical and flexible working hours</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczODg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">