<p>IT Operations Manager<br />Reading | £65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation<br />We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading.<br />This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs.<br />Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment.<br />The role<br />You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation.<br />Key responsibilities will include:<br />* Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services<br />* Managing and developing technical support capabilities<br />* Ensuring IT services meet agreed SLAs and performance targets<br />* Managing incidents, problems, changes and major incidents<br />* Driving continuous improvement across IT operations and service management<br />* Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services<br />* Overseeing infrastructure upgrades, patching and lifecycle management<br />* Supporting disaster recovery and business continuity<br />* Managing third-party IT suppliers and service providers<br />* Monitoring supplier performance against agreed SLAs<br />* Working closely with security teams to manage vulnerabilities, risks and compliance<br />* Producing operational reports and performance dashboards<br />* Managing operational budgets and identifying opportunities for cost efficiencies<br />* Leading, coaching and developing members of the IT team<br />About you<br />We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills.<br />You will ideally have:<br />* Significant experience in IT Operations, Infrastructure Management or Service Delivery<br />* Experience managing technical support and/or infrastructure teams<br />* Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID<br />* Experience working within an ITIL-based service management environment<br />* Strong experience managing incidents, problems, changes and operational risk<br />* Excellent supplier and stakeholder management skills<br />* Strong analytical and troubleshooting capabilities<br />* Excellent written and verbal communication skills<br />* A degree in IT, Computer Science or equivalent professional experience<br />Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications.<br />What you'll get<br />* £65,000 salary<br />* Permanent position<br />* Reading-based<br />* 5 days in the office initially, reducing to 3 days per week after successful completion of probation<br />* Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm<br />* 24 days' holiday + bank holidays<br />* Opportunity to play a key role in the development and improvement of the IT function<br />* Supportive environment focused on initiative, learning, collaboration and continuous improvement<br />Our values<br />We believe in Deliver, Initiative, Appreciation, Learn and Support.<br />We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results.<br />If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Risk & Compliance Manager - 2 month assignment - up to £280/day - London - Hybrid</strong></p><p>Robert Half are thrilled to be working with a growing organisation in their search for a temporary Risk & Compliance Manager covering a leave of absence. You'll take a leading role in developing and maintaining the organisation's risk and compliance framework, working closely with stakeholders across the business.</p><p>This is an exciting opportunity for someone who wants to shape how a business manages risk, influence decision-making and build robust frameworks that support growth - rather than simply tick compliance boxes.</p><p><strong>Key Details:</strong></p><ul><li><strong>Job Title</strong>: Risk & Compliance Manager</li><li><strong>Location</strong>: flexible for right candidate</li><li><strong>Pay</strong>: £250 - £280/day, DOE, + holiday pay</li><li><strong>Contract Length</strong>: 2 months</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Ensure UK/US regulatory and industry compliance.</li><li>Monitor regulatory changes and advise on business impact.</li><li>Develop and maintain policies covering bribery, fraud and compliance.</li><li>Manage client audits, due diligence and compliance requests.</li><li>Oversee ESG, including EcoVadis, carbon footprint and DEI.</li><li>Review contracts and marketing for CMA/FCA greenwashing compliance.</li><li>Own and maintain the enterprise risk management framework and risk register.</li><li>Identify, assess and manage operational, regulatory, contractual and reputational risks.</li><li>Track risk remediation and mitigation actions.</li><li>Partner with IT on cyber and information security risk.</li><li>Act as DPO, overseeing UK GDPR, DPA 2018, PECR and US privacy requirements (CCPA/CPRA).</li><li>Review data processing agreements and contractual privacy requirements.</li><li>Maintain privacy policies, notices and registrations.</li><li>Assess cross-border data transfers.</li><li>Lead responses to client information security questionnaires.</li><li>Liaise with IT/MSPs on security and data classification.</li><li>Develop and maintain AI governance policies and procedures.</li><li>Assess AI tools against data protection and contractual requirements.</li></ul><p><strong>Requirements:</strong></p><ul><li>Strong experience across risk, compliance and governance.</li><li>Good knowledge of UK GDPR / Data Protection Act 2018 / PECR and ideally US privacy regulations such as CCPA/CPRA.</li><li>Experience developing or managing enterprise risk frameworks and risk registers.</li><li>Exposure to information security, cyber risk and/or AI governance.</li><li>Confidence working with contracts, policies, audits and client due diligence.</li><li>Excellent stakeholder management and communication skills.</li><li>A practical, commercially minded approach to compliance - you don't just identify the risk; you help the business manage it.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuODY3NTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h1>Head of IT Service & Operations</h1><p class="isSelectedEnd"><strong>Location:</strong> Richmond-upon-Thames<br /><strong>Reports to:</strong> CIO</p><h3>A senior IT leadership role with real ownership and influence</h3><p class="isSelectedEnd">Are you an experienced IT leader who thrives at the intersection of <strong>service, operations, governance, risk and transformation</strong>?</p><p class="isSelectedEnd">We're looking for a <strong>Head of IT Service & Operations</strong> to take ownership of the end-to-end performance, resilience and governance of IT services within a successful, regulated organisation operating as part of a global technology environment.</p><p class="isSelectedEnd">This is a role with genuine accountability. You'll lead the UK IT Service & Operations function, managing a small leadership team and overseeing a wider team of around ten, while working closely with global technology teams, third-party suppliers and senior stakeholders.</p><h3>What you'll be doing</h3><ul data-spread="false"><li>Own and evolve the UK <strong>SIAM model</strong>, bringing together global and third-party technology providers.</li><li>Set and manage <strong>SLAs, OLAs and KPIs</strong>, ensuring IT performance is aligned with business outcomes.</li><li>Lead <strong>major incident and problem management governance</strong>, driving root-cause analysis and continuous improvement.</li><li>Own the <strong>vendor management and multi-supplier governance framework</strong>.</li><li>Take accountability for the UK <strong>IT risk, controls and audit environment</strong>.</li><li>Own the <strong>IT and Information Security policy framework</strong>, ensuring alignment with wider Group standards and regulatory expectations.</li><li>Drive <strong>business continuity and operational resilience</strong>, ensuring the organisation is prepared for disruption.</li><li>Lead, mentor and develop the IT Service & Operations team, including recruitment, performance and career development.</li><li>Contribute to the <strong>Senior Management Group</strong>, helping shape the wider technology operating model and direction of the business.</li></ul><h3>What we're looking for</h3><p class="isSelectedEnd">You'll be a senior IT service leader with strong experience across <strong>ITSM, SIAM, governance and risk</strong>, ideally within a regulated environment.</p><p class="isSelectedEnd">You'll bring:</p><ul data-spread="false"><li>Proven experience leading and developing IT teams.</li><li>Strong understanding of regulatory accountability, risk and controls.</li><li>Strategic thinking combined with a structured approach to governance.</li><li>Excellent stakeholder management across local, global and third-party environments.</li><li>Confidence operating under regulatory scrutiny.</li><li>Strong analytical and risk-management capabilities.</li><li>Excellent communication skills, particularly during incidents and periods of change.</li><li>The ability to influence, challenge and drive organisational change.</li></ul><h3>The opportunity</h3><p class="isSelectedEnd">This is an opportunity to step into a <strong>high-profile IT leadership position</strong> with genuine ownership of how technology services are delivered, governed and continuously improved.</p><p class="isSelectedEnd">You'll have the visibility and influence to shape the operating model, strengthen resilience, improve supplier performance and develop a talented IT function, while working within a global technology organisation.</p><p class="isSelectedEnd">If you're ready for a role where <strong>IT service, operational resilience, governance and leadership genuinely sit at the heart of the business</strong>, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4xODQ1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Exciting opportunity to join a well established and growing business based in Wantage as Infrastructure Team Leader, offering excellent career progression and development and competitive salary/package.</p><p><strong>The Role</strong></p><p>As Infrastructure Team Leader, you'll be responsible for:</p><ul><li>leading a small team of infrastructure specialists, responsible for monitoring, supporting and maintaining a reliable and high-performing server, storage and data-centre infrastructure </li><li>coordinating activities with internal and 3rd party resources across multiple international sites </li><li>lead continuous improvement of backups, disaster recovery and monitoring processes</li><li>identify opportunities to implement new technologies in line with IT strategy, driving automation and continuous improvement</li><li>maintaining standards and adhering to compliance processes and procedures, in line with various IT and security frameworks </li><li>lead on exciting infrastructure change projects and initiatives</li></ul><p><strong>About you</strong></p><p>Applicants for the Infrastructure Team Leader role will:</p><ul><li>have sound experience gained as an infrastructure engineer, systems administrator, or similar, with strong knowledge across storage, server and data-centres, in particular Microsoft based infrastructure</li><li>be experienced with hyper-visor technologies (e.g. VMWare, Hyper-V, Nutanix, Proxmox)</li><li>have knowledge or experience of automation / orchestration (e.g. Ansible, Terraform) and container platforms (e.g. Kubernetes) would be beneficial </li><li>be comfortable working in a regulated environment and experience driving compliance with frameworks / standards</li><li>be comfortable working in an office based environment and with occasional international travel</li></ul><p><strong>On offer</strong></p><p>Competitive salary and benefits package, including generous pension, bonus, private medical and flexible working hours</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczODg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">