<p><strong>Customer Service Administrator</strong><br /> <strong>Salary:</strong> £26,000-£28,000 per annum<br /> <strong>Location:</strong> Swindon - Office Based<br /> <strong>Job Type:</strong> Full-time, Permanent</p><p>Robert Half are working with a growing, technology-led organisation to recruit a Customer Service Representative. This is an excellent opportunity to join a dynamic and expanding business with a strong focus on delivering outstanding customer experiences.</p><p><strong>The Role</strong></p><p>As a Customer Service Administrator, you will play a key role in supporting customers across multiple communication channels. This position requires a proactive, highly organised individual who is comfortable managing several processes at once and prioritising effectively in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond promptly and professionally to customer enquiries via phone, email and other channels.</li><li>Provide accurate information regarding products and services.</li><li>Resolve customer issues and complaints efficiently, ensuring a positive outcome.</li><li>Process orders, returns and exchanges accurately.</li><li>Maintain and update customer records within internal systems.</li><li>Liaise with internal departments to ensure seamless service delivery.</li><li>Identify opportunities to improve processes and enhance the customer journey.</li><li>Work towards individual and team performance targets.</li></ul><p><strong>About You</strong></p><ul><li>Previous experience in a customer service role, ideally within a fast-paced environment.</li><li>An excellent communicator with strong verbal and written skills.</li><li>Proactive and solutions-focused, with strong problem-solving abilities.</li><li>Highly organised, with the ability to manage multiple tasks and prioritise effectively.</li><li>Tech savvy and confident using a range of systems.</li><li>Experience using an ERP system and Microsoft Outlook is desirable.</li><li>A strong team player with a positive, professional approach.</li></ul><p><strong>What's on Offer</strong></p><ul><li>Competitive salary of £26,000-£28,000 per annum.</li><li>Opportunities for professional development within a growing company.</li><li>Supportive and collaborative working environment.</li></ul><p>If you are customer-focused, adaptable and looking to join an expanding organisation where you can make a real impact, we would welcome your application.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjI2OTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Our client, a leading organisation within the IT & software industry, is seeking a highly experienced Czech/Slovak speaking Collections Specialist to join their established EU Credit & Collections team.</p><p> </p><p>This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships.</p><p> </p><p>This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible for full order to cash process ownership, investigating & resolving issues and improving DSO through ledger management, insights and analysis.</p><p> </p><p>Key Responsibilities</p><ul><li>Manage a portfolio of Czech & Slovakian Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.</li><li>Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.</li><li>Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.</li><li>Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.</li><li>Provide regular reports and updates to management on collection performance and key risks.</li><li>Maintain detailed, compliant documentation of all communications and agreements.</li><li>Make informed recommendations for escalation to legal action or external collection agencies when necessary.</li><li>Mentor and support junior collections staff, providing training and guidance on best practice.</li><li>Ensure all collection activities comply with UK debt collection regulations and company policies.</li></ul><p> </p><p>About You</p><ul><li>Bachelor's degree (or equivalent experience) in Finance, Business, or related field.</li><li>Extensive experience in collections, including handling complex or high-value accounts at a senior level.</li><li>Strong understanding of Czech & Slovakian & UK debt collection processes, regulatory requirements, and ethical practices.</li><li>Proficient in Microsoft Excel and experienced with ERP or collections software systems.</li><li>Exceptional negotiation, communication, and analytical skills.</li><li>Highly organised and detail-oriented, able to manage multiple priorities under pressure.</li><li>Collaborative and professional approach with a commitment to delivering outstanding customer service.</li><li>Proven ability to mentor or train others in a team environment.</li><li>Multi-lingual fluency in Czech/Slovak and English is Essential.</li></ul><p> </p><p>What's on Offer</p><ul><li>Competitive salary and performance-related bonus.</li><li>Hybrid working patterns</li><li>Opportunity to lead initiatives within a respected, growth-focused business.</li><li>Supportive team culture and ongoing professional development.</li></ul><p> </p><p>If you are a results-driven, Czech & Slovakian speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmFtZXMuQWRleS4xOTM2My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
