<p>Robert Half have partnered on an exclusive basis with Envolve Infrastructure to recruit an <strong>IT Manager</strong> on a permanent basis.</p><p>Envolve Infrastructure currently serves the water, environmental and energy sectors. They connect over 16 million customers with essential water, energy and transport services across the regions in which they operate. <br /><br />Through their strategic partnerships and long-term frameworks, they provide specialist infrastructure support to the water and waste sector. Improving water quality, operational efficiency and network resilience and have done so since 1984. Additionally, the organisation offers Specialist and Civil Engineering services relating to the sector.</p><p> </p><p><strong>IT Manager</strong></p><p><strong>Envolve Infrastructure Ltd</strong> are a subsidiary of Renew Holdings Plc and are looking to recruit an <strong>IT Manager</strong> to accommodate the ambitions of the subsidiary to grow both organically and by acquisition.</p><p>Renew Holdings Plc are a holding company which gives autonomy to its operating subsidiaries, enabling them to be competitive and effective in their individual markets whilst setting overall standards.</p><p>The provision of Information Technology within the Renew Group subsidiaries closely mirrors the business model that is the foundation of the success of the Group. Each subsidiary directly employs their own IT resources, with a small team at the centre providing central support, guidance and governance.</p><p><strong>ABOUT THE ROLE</strong></p><p>Reporting to the Head of Services, the IT Manager role is a "hands-on" position responsible for the day-to-day operation of the IT function, ensuring systems, networks and services run smoothly and securely. The ideal candidate will have aspirations to progress into a managerial position through development of the department and its staff. Whilst the role will initially operate as a standalone position within Envolve Infrastructure, there will be close collaboration with the IT team at our sister Group company, Browne Group, working together to align systems, share knowledge, digitisation, and support Group initiatives. The successful candidate will play a key part in developing the IT department further, with plans to introduce and mentor an IT Apprentice to support the growing needs of the business.</p><p><strong>RESPONSIBILITIES</strong></p><p><strong>Strategic Planning & Delivery</strong></p><ul><li>Develop and implement the annual IT strategy in alignment with company goals, and Group Minimum Requirements (GMR).</li><li>Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes</li></ul><p><strong>Budget Management</strong></p><ul><li>Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR)</li><li>Own and manage the annual IT budget, including forecasting, cost control, and reporting</li><li>Oversee procurement of hardware, software, and services, ensuring value for money and adherence to procurement policies and GMR levels of authority</li><li>Monitor and report on IT expenditure, identifying efficiencies and supporting financial planning</li></ul><p><strong>Governance & Compliance</strong></p><ul><li>Ensure all IT operations meet the minimum requirements set by Group, including Technical Security Audit (based on CIS security controls) and NIST Frameworks.</li><li>Development and review of IT policies and procedures</li><li>Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus)</li></ul><p><strong>Infrastructure & Service Management</strong></p><ul><li>Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices</li><li>Ensure robust disaster recovery and business continuity plans are in place and regularly tested</li><li>Manage service desk operations and ensure timely resolution of technical issues</li></ul><p><strong>Leadership & Development</strong></p><ul><li>Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Act as the primary liaison between the company and Group IT Director</li><li>Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions</li></ul><p><strong>SKILLS, EXPERIENCE & QUALIFICATIONS</strong></p><ul><li>An understanding of Cyber Essentials Plus, CIS audits and NIST frameworks is also required to ensure the business meets the challenges of cyber security hygiene</li><li>Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.).</li><li>A good knowledge of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice</li><li>Understanding the importance of Identity Threat Management</li><li>Experience or understanding of SentinelOne MDR</li><li>Experience in using third party SOC provision</li><li>Experience or understanding of Mimecast</li><li>Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance</li><li>Excellent problem-solving and communication skills</li><li>Server, PC and networking hands on experience</li><li>Ability to manage multiple projects and priorities effectively</li><li>Problem-solving skills and the ability to work well with all levels of the business</li><li>Good knowledge of internet security and data privacy principles</li><li>Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby40MjIwNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half are delighted to be supporting an international business for their recruitment needs of a Senior Credit Control Leader</p><p>This role will cover UK & Ireland (with European Travel)<br />Location: Preferably based in the UK or Ireland<br />Travel: Required across the UK, Ireland, and selected European locations</p><p><br />🧭 Purpose of the Role<br />This senior leadership position oversees the credit control function across the UK and Ireland, while coordinating credit policy and performance across wider international operations (Europe, Africa, and APAC). The role is critical in safeguarding financial interests through robust credit risk assessment, credit insurance management, and fostering a commercially supportive, customer-centric credit environment that enables sustainable growth and long-term client relationships.</p><p>🔑 Key Responsibilities<br />1. Leadership & People Management<br />* Lead and inspire credit control teams across the UK and Ireland<br />* Set clear objectives, expectations, and development plans<br />* Promote a high-performance culture and cross-functional collaboration<br />2. Credit Risk Assessment & Financial Control<br />* Conduct detailed financial analysis of customers, including large contractors and key accounts<br />* Approve and monitor credit limits in line with risk appetite<br />* Oversee overdue debt, high-risk accounts, and escalations<br />3. Commercial Partnership & Customer Engagement<br />* Collaborate with sales and business development teams to support growth while protecting receivables<br />* Engage directly with major buyers to review terms, resolve disputes, and negotiate recovery strategies<br />* Champion service excellence and customer retention<br />4. Credit Insurance Management<br />* Manage the regional credit insurance programme<br />* Liaise with insurers on limit applications, exposure updates, and claims processes<br />5. Divisional Coordination & Policy Alignment<br />* Drive standardisation and best practices across international credit teams<br />* Lead divisional credit forums and continuous improvement initiatives<br />* Coordinate with other business units on shared buyer exposure and risk<br />6. Reporting & Governance<br />* Deliver timely, insightful reports to senior finance stakeholders<br />* Ensure compliance with internal controls, audit standards, and governance frameworks</p><p>👤 Candidate Profile<br />Experience & Qualifications<br />* 10+ years in credit control, with 5+ years in a senior leadership role within a multinational B2B environment<br />* Experience in construction, manufacturing, or building materials sectors preferred<br />* Proven ability to manage complex credit operations across multiple geographies<br />* Credit insurance portfolio management experience is essential<br />* Relevant financial or business qualification (e.g. ACA, ACCA, CIMA, CICM) is advantageous<br />Skills & Attributes<br />* Financial Acumen: Strong in credit risk assessment and financial analysis<br />* Leadership Excellence: Skilled in team development and change management<br />* Commercial Insight: Balances growth with risk management<br />* Customer Focus: Builds long-term, trust-based relationships<br />* Organisational Agility: Manages multiple priorities in a dynamic environment<br />* Tech Proficiency: Comfortable with ERP systems (SAP, Oracle Netsuite), BI tools, and Excel</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuNzQyMzcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h2><strong>Technical Programme Manager (12-Month FTC)</strong></h2><p><strong>Location:</strong> Remote (UK-based) with occasional travel to London (Euston)<br /><strong>Directorate:</strong> Operations<br /><strong>Industry:</strong> Financial Services<br /><strong>Reports to:</strong> Director of Internal IT and Operational Change<br /><strong>Start Date:</strong> November 2025</p><h3><strong>Role Purpose</strong></h3><p>Lead the planning, coordination, and delivery of a <strong>technical infrastructure transformation programme</strong>.<br />You will ensure the successful <strong>design, deployment, and transition</strong> of new infrastructure components - including networks, servers, cloud platforms, storage, core systems, and service providers.</p><p>Working closely with IT leadership, technical and InfoSec teams, vendors, and business stakeholders, you'll deliver a <strong>secure, scalable, and high-performing infrastructure</strong> that supports the organisation's evolving business needs.</p><h3><strong>Key Responsibilities</strong></h3><ol><li><strong>Programme Leadership:</strong><br />Drive the end-to-end delivery of the infrastructure transformation programme, ensuring objectives, scope, timelines, and budgets are achieved.</li><li><strong>Planning & Governance:</strong><br />Develop programme plans, dependencies, and risk registers. Establish clear governance structures and provide regular reports to senior stakeholders.</li><li><strong>Technical Delivery Oversight:</strong><br />Work with engineers, architects, and vendors to ensure solutions meet technical standards and security requirements.</li><li><strong>Stakeholder Management:</strong><br />Engage with IT leadership, business units, and external vendors to align technical outcomes with organisational goals.</li><li><strong>Vendor & Partner Coordination:</strong><br />Manage third-party suppliers, ensuring contracts, SLAs, and deliverables meet agreed quality standards.</li><li><strong>Risk & Issue Management:</strong><br />Identify, assess, and mitigate technical and delivery risks to maintain momentum and control.</li><li><strong>Change & Transition Management:</strong><br />Oversee testing, cut over planning, and service transition to minimise business disruption.</li><li><strong>Financial Management:</strong><br />Track programme budgets, forecasts, and resource costs to maintain effective financial control.</li><li><strong>Reporting:</strong><br />Produce clear, executive-level dashboards and progress updates highlighting risks, milestones, and key decisions.</li><li><strong>Team Leadership:</strong><br />Lead, motivate, and coordinate project managers, technical leads, and subject matter experts.</li><li><strong>Deputy Responsibilities:</strong><br />Act as deputy for the Director of Internal IT and Operational Change when required.</li><li><strong>Cross-Functional Collaboration:</strong><br />Provide subject matter expertise and support across technical programmes and initiatives.</li></ol><h3><strong>Person Specification</strong></h3><h3><strong>Education & Qualifications</strong></h3><ul><li>Degree (or equivalent) in Computer Science, Information Systems, Engineering, or a related discipline.</li><li>Equivalent professional experience will also be considered.</li></ul><h3><strong>Knowledge, Skills & Experience</strong></h3><ul><li>Proven experience managing <strong>large-scale infrastructure or technology transformation programmes</strong>.</li><li>Strong understanding of modern infrastructure environments (e.g. <strong>cloud, SaaS, AI solutions</strong>).</li><li>Experience with <strong>cloud technologies (preferably Azure)</strong> and enterprise-scale transformation.</li><li>Knowledge of <strong>cyber security principles</strong>, including cloud security, DevSecOps, and IAM.</li><li>Experience in <strong>data migration, integration, and testing methodologies</strong>.</li><li>Knowledge of <strong>fraud prevention systems and technology</strong> is desirable.</li><li>Excellent programme management skills - planning, governance, risk management, and stakeholder engagement.</li><li>Strong interpersonal, communication, and influencing skills, with the ability to work effectively at all levels.</li><li>High personal integrity with a respectful, transparent, and collaborative approach.</li><li>Results-driven, proactive, and solutions-focused, able to motivate and lead diverse teams.</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLkNoYWxtZXJzLjUwMzI5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p data-end="593" data-start="440"><strong data-start="440" data-end="591">Robert Half is exclusively partnering with a confidential client to recruit an experienced HR Business Partner for a fixed-term 6-month assignment.</strong></p><p data-start="595" data-end="861">This is a fantastic opportunity for an HR professional with a strong background in manufacturing, logistics, or similar environments, who is ready to make an immediate impact by embedding directly into operational teams and driving stability across people processes.</p><h3 data-end="885" data-start="868"><strong data-start="872" data-end="885">The Role:</strong></h3><p data-start="887" data-end="1137">This is a hands-on, embedded HR role focused on supporting front-line manufacturing leadership. You'll take on key HR responsibilities-allowing operational leaders to focus on critical business performance areas such as safety, quality, and output.</p><p data-start="1139" data-end="1400">Reporting to the Chief People Officer, with a strong dotted line to operational leadership, your remit will include day-to-day HR operations, employee relations, onboarding, performance tracking, and supporting a transition to a more digital, manager-led model.</p><h3 data-end="1436" data-start="1407"><strong data-start="1411" data-end="1436">Key Responsibilities:</strong></h3><ul data-start="1437" data-end="2221"><li data-end="1519" data-start="1437"><p data-start="1439" data-end="1519">Manage attendance, absence tracking, return-to-work processes, and payroll input</p></li><li data-start="1520" data-end="1608"><p data-end="1608" data-start="1522">Administer holiday and leave schedules, ensuring adequate coverage during peak periods</p></li><li data-end="1706" data-start="1609"><p data-start="1611" data-end="1706">Support sickness absence management, including occupational health referrals and phased returns</p></li><li data-end="1783" data-start="1707"><p data-end="1783" data-start="1709">Deliver Day 1 onboarding, induction support, and monitor probation periods</p></li><li data-start="1784" data-end="1878"><p data-end="1878" data-start="1786">Log and escalate performance and conduct issues, supporting formal processes where necessary</p></li><li data-end="1952" data-start="1879"><p data-end="1952" data-start="1881">Maintain training records and ensure compliance with mandatory training</p></li><li data-start="1953" data-end="2031"><p data-end="2031" data-start="1955">Ensure HR system accuracy and support data readiness for new HR tech rollout</p></li><li data-end="2133" data-start="2032"><p data-end="2133" data-start="2034">Be a visible HR presence on the shop floor, relaying feedback and supporting engagement initiatives</p></li><li data-end="2221" data-start="2134"><p data-end="2221" data-start="2136">Champion policy consistency, support compliance checks, and maintain HR documentation</p></li></ul><h3 data-end="2254" data-start="2228"><strong data-start="2232" data-end="2254">Candidate Profile:</strong></h3><ul data-start="2255" data-end="2638"><li data-start="2255" data-end="2339"><p data-end="2339" data-start="2257">Minimum 2 years' HR experience in an industrial/manufacturing/distribution setting</p></li><li data-end="2408" data-start="2340"><p data-end="2408" data-start="2342">Confident managing absence, ER cases, and weekly payroll processes</p></li><li data-start="2409" data-end="2477"><p data-start="2411" data-end="2477">Comfortable working onsite in a fast-paced operational environment</p></li><li data-start="2478" data-end="2575"><p data-end="2575" data-start="2480">Strong interpersonal skills with the ability to engage with both leadership and frontline teams</p></li><li data-end="2638" data-start="2576"><p data-end="2638" data-start="2578">Proactive, detail-oriented, and confident using HRIS systems</p></li></ul><h3 data-end="2669" data-start="2645"><strong data-start="2649" data-end="2669">Additional Info:</strong></h3><ul data-end="2953" data-start="2670"><li data-start="2670" data-end="2790"><p data-start="2672" data-end="2790">This is not a coaching or advisory role-it requires someone who can immediately take ownership of operational HR tasks</p></li><li data-end="2857" data-start="2791"><p data-start="2793" data-end="2857">The role is 100% onsite and aligned with operational shift hours</p></li><li data-start="2858" data-end="2953"><p data-end="2953" data-start="2860">You'll play a critical role in supporting a digital HR systems transition during the contract</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS45MTI1NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Administration Manager - Finance Team</strong></p><p><strong>North Bristol | Hybrid (3 days office) | £35,000-£40,000 DOE</strong></p><p><strong>The Company</strong></p><p>Robert Half LTD are delighted to be partnering with <strong>Comply365</strong>, a private equity-backed, fast-growing technology business that provides innovative workflow and document management solutions to highly regulated industries. As the organisation continues to scale in the UK and internationally, they are now seeking an <strong>Administration Manager</strong> to join their Finance team and play a pivotal role in supporting business operations, culture, and cross-functional collaboration.</p><p><strong>The Role</strong></p><p>This is a varied and highly visible administration position, ideal for someone who thrives in a growth-oriented environment. Reporting indirectly to the CFO, you will build strong relationships across the company and with external partners, ensuring smooth day-to-day operations and supporting business-critical activities.</p><p>You will also have exposure to company governance, supporting the Finance and Leadership teams with core administrative and compliance processes. As the organisation grows, this role has the potential to expand into supporting HR and IT with broader administrative responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Provide comprehensive administrative support to the Finance function and wider business.</li><li>Build and manage relationships with internal and external stakeholders, acting as a trusted point of contact.</li><li>Support insurance renewals, employee benefit contract renewals, and other commercial documentation.</li><li>Assist the CFO and senior leadership with governance-related administration</li><li>Help maintain statutory company records and ensure company information is kept up to date (e.g., registers, contact details, documentation).</li><li>Support with filings, documentation, and compliance-related submissions to regulatory bodies such as Companies House (e.g., annual statements, record updates).</li><li>Facilitate clear communication flows across departments, ensuring timely sharing of information.</li><li>Manage documentation, processes, and internal systems to ensure a high standard of organisation and compliance.</li><li>Contribute actively to shaping and promoting a positive, collaborative company culture.</li><li>Provide cross-functional administrative support to HR and IT as the business grows.</li></ul><p><strong>Person Specification</strong></p><ul><li>Exceptionally organised, proactive, and able to manage multiple priorities.</li><li>Strong relationship builder with confident communication skills.</li><li>Comfortable supporting senior stakeholders, including directors and external partners.</li><li>A natural collaborator who enjoys driving culture and improving processes.</li><li>Interested in governance, compliance, and supporting board-level administration.</li><li>Comfortable working in a fast-paced, evolving PE-backed environment.</li><li>Prior experience in administration, operations, governance support, or coordination roles is essential.</li></ul><p><strong>What's On Offer</strong></p><ul><li><strong>£35,000-£40,000</strong> salary, depending on experience.</li><li><strong>Hybrid working</strong> - 3 days per week in the North Bristol office.</li><li>Exposure to senior leadership, commercial operations, and governance processes.</li><li>Genuine career development opportunities as the company continues to scale.</li><li>A supportive, collaborative culture within a forward-thinking, tech-driven organisation.</li></ul><p>Please note that any 3rd party applications, will be forwarded to Robert Half Ltd for screening as per the exclusivity agreement.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuNTkzNDcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p data-start="211" data-end="259">Robert Half have been engaged on an exclusive basis to support our client with the hiring of a <strong>Head of Technology</strong> in a newly created position for the organisation. This is a permanent post. </p><p data-start="211" data-end="259"> </p><p data-end="752" data-start="394">We are seeking an experienced and visionary <strong data-start="438" data-end="486">Head of Technology </strong>to lead on technology strategy and operations. This is a senior leadership role responsible for aligning IT with business objectives, driving digital transformation, and ensuring robust, secure, and innovative systems that underpin our mission-critical services.</p><h3 data-end="785" data-start="759">Key Responsibilities</h3><p data-end="813" data-start="787"><strong data-end="811" data-start="787">Strategic Leadership</strong></p><ul data-end="999" data-start="814"><li data-end="890" data-start="814"><p data-end="890" data-start="816">Develop and deliver the organisation's IT vision, strategy, and roadmap.</p></li><li data-start="891" data-end="999"><p data-start="893" data-end="999">Advise the Executive Team on emerging technologies, risks, and opportunities for digital transformation.</p></li></ul><p data-end="1041" data-start="1001"><strong data-start="1001" data-end="1039">Infrastructure & Systems Oversight</strong></p><ul data-end="1305" data-start="1042"><li data-end="1179" data-start="1042"><p data-end="1179" data-start="1044">Manage the implementation, monitoring, and maintenance of IT systems including networks, servers, databases, and client applications.</p></li><li data-end="1305" data-start="1180"><p data-end="1305" data-start="1182">Ensure high availability and resilience of mission-critical platforms such as core banking, trading, or payments engines.</p></li></ul><p data-end="1339" data-start="1307"><strong data-start="1307" data-end="1337">Cybersecurity & Compliance</strong></p><ul data-end="1603" data-start="1340"><li data-start="1340" data-end="1451"><p data-end="1451" data-start="1342">Establish and enforce cybersecurity policies in line with FCA, PCI-DSS, GDPR, and other relevant standards.</p></li><li data-end="1534" data-start="1452"><p data-start="1454" data-end="1534">Lead risk assessments, vulnerability testing, and incident response exercises.</p></li><li data-end="1603" data-start="1535"><p data-start="1537" data-end="1603">Maintain audit-ready documentation and support external reviews.</p></li></ul><p data-start="1605" data-end="1635"><strong data-end="1633" data-start="1605">Team & Vendor Management</strong></p><ul data-end="1829" data-start="1636"><li data-start="1636" data-end="1734"><p data-end="1734" data-start="1638">Recruit, lead, and develop a high-performing IT team, fostering innovation and accountability.</p></li><li data-end="1829" data-start="1735"><p data-start="1737" data-end="1829">Manage vendor relationships, ensuring SLA adherence, cost efficiency, and service quality.</p></li></ul><p data-end="1864" data-start="1831"><strong data-start="1831" data-end="1862">Data Governance & Analytics</strong></p><ul data-end="2042" data-start="1865"><li data-end="1947" data-start="1865"><p data-start="1867" data-end="1947">Drive data quality, governance, and analytics initiatives across the business.</p></li><li data-end="2042" data-start="1948"><p data-start="1950" data-end="2042">Implement reporting frameworks for operational, security, and project performance metrics.</p></li></ul><p data-end="2070" data-start="2044"><strong data-end="2068" data-start="2044">Budget & Procurement</strong></p><ul data-start="2071" data-end="2203"><li data-start="2071" data-end="2132"><p data-end="2132" data-start="2073">Own the IT budget, including forecasting and procurement.</p></li><li data-end="2203" data-start="2133"><p data-start="2135" data-end="2203">Evaluate vendor proposals and negotiate contracts to maximise ROI.</p></li></ul><p><strong>About You</strong></p><ul data-end="3045" data-start="2514"><li data-end="2563" data-start="2514"><p data-end="2563" data-start="2516">Strong leadership and team management skills.</p></li><li data-end="2652" data-start="2564"><p data-end="2652" data-start="2566">Extensive knowledge of IT infrastructure, systems, and cybersecurity best practices.</p></li><li data-start="2653" data-end="2718"><p data-end="2718" data-start="2655">Excellent communication and stakeholder management abilities.</p></li><li data-end="2804" data-start="2719"><p data-start="2721" data-end="2804">Proven ability to design and implement IT strategies aligned with business goals.</p></li><li data-start="2805" data-end="2860"><p data-start="2807" data-end="2860">Strong problem-solving and analytical capabilities.</p></li><li data-start="2861" data-end="2928"><p data-start="2863" data-end="2928">Experience managing budgets and optimising resource allocation.</p></li><li data-end="2982" data-start="2929"><p data-end="2982" data-start="2931">Experience working in a Senior IT Leadership role within FS/Insurance is highly desirable.</p></li><li data-end="3045" data-start="2983"><p data-end="3045" data-start="2985">Professional certifications (e.g., CISSP, CISM) desirable.</p></li></ul><p><strong>Package/logistics:</strong></p><ul><li>£90,000-£100,000 basic salary </li><li>Company bonus scheme </li><li>enhanced pension scheme (up to 16%)</li><li>29 days holiday + Bank Holidays</li><li>Hybird working on offer from West Midlands site (near Dudley)</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjE5NzE2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>We are seeking an experienced and forward-thinking <strong>IT Manager</strong> to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience, and a track record of managing IT within an SME environment.</p><p><strong>Key Responsibilities</strong></p><p><strong>ERP Implementation & Management</strong></p><ul><li>Lead or support the implementation, optimisation, and ongoing management of ERP system</li><li>Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs.</li><li>Provide user support, training, and process refinement related to ERP functions.</li></ul><p><strong>Strategic Leadership & Technology Roadmap</strong></p><ul><li>Develop and maintain a clear IT and technology roadmap aligned to business objectives.</li><li>Assess business needs and translate them into actionable IT strategies.</li><li>Drive continuous improvement across systems, processes, and security.</li></ul><p><strong>Team Leadership & People Management</strong></p><ul><li>Line manage the IT Support team, providing coaching, training, and performance management.</li><li>Set clear objectives and create a high-performing service-focused culture.</li><li>Oversee prioritisation and resolution of support tickets and escalations.</li></ul><p><strong>Infrastructure & Systems Management</strong></p><ul><li>Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation.</li><li>Manage hardware, software, networks, backups, and disaster recovery procedures.</li><li>Ensure system performance, reliability, and scalability across all sites.</li></ul><p><strong>Cybersecurity & Compliance</strong></p><ul><li>Lead cybersecurity initiatives, risk assessments, and mitigation plans.</li><li>Ensure compliance with data protection (e.g., GDPR) and industry standards.</li><li>Implement and maintain security policies, monitoring tools, and incident-response processes.</li></ul><p><strong>Supplier & Third-Party Management</strong></p><ul><li>Manage third-party IT vendors, suppliers, and service providers.</li><li>Negotiate contracts, manage performance, and ensure value and quality of service.</li><li>Coordinate external support for ERP, infrastructure, and security services where required.</li></ul><p><strong>Skills & Experience Required</strong></p><p><strong>Essential</strong></p><ul><li>Proven experience as an IT Manager or Senior IT Leader within an SME environment.</li><li>Hands-on experience with ERP systems</li><li>Experience with security frameworks (IS027001, CE, CE+. CAF)</li><li>Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation.</li><li>Demonstrable experience in cybersecurity management, compliance, and risk mitigation.</li><li>Experience managing IT suppliers, third-party providers, and service contracts.</li><li>Track record of managing and developing IT support teams.</li><li>Ability to create and deliver an IT/technology roadmap for business growth.</li><li>Full UK driving licence</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42MDkxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong></p><p>My client is a private equity owned legal firm who are growing exponentially. Due to this rapid expansion, they are scaling their technology function and are recruiting for a Head of Cyber Security to join their team and lead their security posture.</p><p> </p><p><strong>The Role</strong></p><ul><li>Define and execute the overall Cyber Security strategy, ensuring it aligns with business objectives, manages risk, and supports the firm's rapid growth.</li><li>Oversee the Cyber Security function, including Security Operations, Incident Response, and Governance, Risk, and Compliance (GRC) specialists, providing leadership, mentorship, and effective resource allocation.</li><li>Establish and enforce a robust security governance framework, including policies and procedures for information security, risk management, and compliance with legal and regulatory requirements (e.g., GDPR, ISO 27001, PCI DSS if applicable).</li><li>Manage and continuously improve the firm's security architecture and controls across all domains: network, cloud (SaaS/IaaS), endpoints, and applications.</li><li>Lead the Incident Response and Disaster Recovery programs, ensuring capabilities are tested, effective, and ready to mitigate the impact of security breaches.</li><li>Drive security awareness and training programs across the organization to champion a security-first culture and reduce human-centric risk.</li><li>Collaborate cross-functionally with executive leadership, IT, and legal teams to embed security best practices into all new projects, processes, and technology implementations.</li><li>Manage the security technology stack and infrastructure, evaluating and implementing new security tools (e.g., SIEM, EDR, vulnerability scanners) to improve efficiency and capability.</li><li>Manage the Cyber Security budget and all security-related vendor relationships and contracts.</li></ul><p> </p><p><strong>Your Profile</strong></p><p>The ideal candidate will have worked in a similar senior security leadership role and managed a team of approximately 5 security professionals. You will be happy to be hands-on where required, especially during complex incidents or architecture design, and have extensive experience setting up security processes and procedures from scratch in a high-growth environment. Proven experience within a regulated industry, such as legal or financial services, is highly desirable.</p><p> </p><p><strong>Salary & Benefits</strong></p><p>The role is a permanent position with a salary of up to £125,000 per annum, depending on experience. This is in addition to a performance bonus and a comprehensive benefits package.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guOTg0MjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Are you an established CFO looking for the next step in your career? Would you like to work for a growing technology service business who expand through acquisition? Do you have a decade of senior leadership and strategic finance experience specifically within the technology sector?</p><p>As the successful candidate you will be both a strategic leader and be willing to be technically relevant. You will manage a mainly UK based team but have constant dialogue with senior stakeholders in USA HQ. You will enjoy working in a complex and fast paced environment. Other key responsibilities include;</p><p>1. UK & US GAAP experience spanning multiple roles</p><p>2. Manage USA led deadlines</p><p>3. Manage key none finance stakeholders including Tech/Marketing/HR and Legal teams</p><p>4. Understand multiple currency environments </p><p>5. Manage external auditors</p><p>6. Manage external Tax entities</p><p>In return we offer a great salary and benefits package with an opportunity to work for an industry leading brand. This is a career defining role helping the business grow, shape and expand. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGhpbGlwLkJvZGVuLjg5MjIzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>IT Infrastructure Manager - Central London - Full-Time </strong></p><p><strong>£70,000 - £76,000 + Excellent Benefits</strong></p><p><strong>Hybrid Working</strong></p><p>Robert Half is working exclusively with a valued client who is seeking an experienced <strong>IT Infrastructure & Cloud Manager</strong>. The successful candidate will be responsible for ensuring the secure, efficient and reliable operation of all IT infrastructure, software and associated systems. This role plays a critical part in enabling the organisation to deliver its business objectives and meet evolving user requirements.</p><p><strong>Key Responsibilities</strong></p><p><strong>Infrastructure & Systems Management</strong></p><ul><li>Manage, support and maintain the organisation's infrastructure, including hardware, networks and software systems, ensuring optimal performance and correct licensing.</li><li>Oversee IT security, backups and compliance - including GDPR - in collaboration with internal teams and third-party suppliers.</li><li>Lead supplier management activities and coordinate regular security testing.</li></ul><p><strong>Team Leadership & Service Delivery</strong></p><ul><li>Line manage the IT Helpdesk function (2 people).</li><li>Participate in the organisation's incident management planning and response.</li><li>Work with operational teams to ensure comprehensive system documentation, robust processes and effective user support and training.</li></ul><p><strong>Strategic & Technical Leadership</strong></p><ul><li>Contribute to architectural decision-making alongside the wider IT team.</li><li>Develop and maintain IT governance, including policies and procedures.</li><li>Plan, document and test disaster recovery and business continuity measures.</li><li>Lead on telephony development, including mobile services, and manage multi-year procurement and licensing strategies.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Maintain high-quality documentation across infrastructure, equipment, manuals and risk management.</li><li>Stay current with emerging technologies and propose enhancements that support operational effectiveness.</li><li>Provide support to the broader IT team and contribute to special projects as required.</li></ul><p><strong>Skills & Experience Required</strong></p><ul><li>Microsoft Associate certification in Azure, Microsoft 365 or Microsoft Security.</li><li>Proven experience as an IT Infrastructure Manager or equivalent role within a Microsoft hybrid environment (Entra, Intune, Azure).</li><li>Strong track record delivering IT infrastructure projects and organisational change, such as M365 file migrations, email protection initiatives and legacy-to-Azure transitions.</li><li>Excellent understanding of technical management, information analysis, hardware/software systems and hybrid cloud architectures.</li><li>Expertise in data governance and security principles.</li><li>Hands-on experience with computer networks, including switching, routing, security appliances, installation and administration.</li><li>Ability to combine strategic thinking with effective tactical execution.</li><li>Experience developing and monitoring IT policies and procedures.</li><li>Excellent communication and interpersonal skills, with the ability to engage credibly at all levels.</li><li>Strong people-management skills.</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4xMzUyOC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Associate Director - Cyber Security</strong></p><p><strong>City of London - Hybrid Working </strong></p><p>The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.</p><p>At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.</p><p><strong>Where We Need You:</strong></p><p>Protiviti UK's Cyber Security practice is a part of our overall Technology Consulting Division. The Cyber Security practice includes coverage of focused domains such as Technical Security Assessments, Assessment against cyber security frameworks, PCI DSS assessments, Cloud Security Reviews, Cyber Security Audits, Cyber Security Strategy and Advisory work. Cyber Security is a high-growth area for Protiviti globally.</p><p>You will be part of the Technology Consulting solution that provides innovative solutions to complex technology challenges. You will work closely with clients to understand their business needs, design and implement technology strategies, and ensure successful project delivery. Your role will involve collaborating with cross-functional teams, utilising cutting-edge technologies, and contributing to the growth of the Technology Consulting practice.</p><p><strong>What You Can Expect:</strong></p><p>The Associate Director role plays a key role in the continual development of our existing relationships with clients and in developing new accounts to expand the cyber security practice. Associate Directors are expected to demonstrate a strong understanding of the cyber security domains and maintain and develop business relationships to expand the client portfolio. Associate Directors are responsible for the success of all client-related work within their portfolio and manage the success of these engagements.</p><p><strong>Key Responsibilities</strong></p><ul><li>Responsible for identifying growth opportunities and driving business growth for engagements across the focus areas in cyber security.</li><li>Leading business development activities such as identifying, building and actively managing business relationships.</li><li>Working closely with our business development team in a technical capacity to develop proposals and respond to client requirements.</li><li>Assume the lead role in the execution of cyber security engagements.</li><li>Managing individuals within the delivery team - both Protiviti and client resources - to ensure the successful delivery of our engagements.</li><li>Working closely with the client teams to ensure that their needs are understood, and their stated requirements are met through the delivery of the engagement.</li><li>Contributing to the internal fabric of Protiviti by ensuring that thought leadership, best practices and other security materials are developed; understanding global/regional initiatives being driven by other Protiviti offices; and developing relevant use cases and sales propositions that can be used to help other clients.</li></ul><p><strong>Do Your Talents Include the Following?</strong></p><ul><li>In-depth knowledge and understanding of industry cyber security frameworks such as ISO 27001, NIST CSF, NIS 2 and/or PCI DSS. Hands-on experience in implementing or assessing against these frameworks is a must-have requirement.</li><li>Demonstrated ability to lead, manage and develop teams and deliver cybersecurity engagements to a range of clients across various sectors.</li><li>Demonstrated ability of business development and managing a portfolio of clients. Ability to play a lead role in developing content to support the business development efforts across the focus areas in cyber security.</li><li>Experience in creation and contribution towards proposals and bid materials to win new work.</li><li>Experience in delivering talks, presentations and industry briefings</li><li>Excellent persuasion, presentation and report-writing skills</li></ul><p><strong>Your Educational and Professional Qualifications:</strong></p><ul><li>Relevant experience, preferably in consulting and/or professional services. Demonstrable track record of continual growth across various roles.</li><li>Relevant industry certifications such as CISSP, CISM, CISA, ISO 27001 LA, PCI DSS QSA are strongly preferred</li></ul><p><strong>Offices - The Shard, London - Hybrid/ Remote Working</strong></p><p><strong>£100k-126k, Annual performance bonus & benefits </strong></p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi43Mzg4NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Head of SOC (Interim) | Capital Markets | Central London (On-site)</strong></p><p> </p><p>Robert Half International (an S&P 500 global staffing provider) is supporting a global consulting firm in sourcing an experienced <strong>Head of SOC (Interim)</strong> to join a <strong>leading capital markets client</strong> during a key period of transition. The role focuses on maintaining and enhancing the client's existing Security Operations Centre, managing the external SOC provider, and ensuring continuity of operations while a permanent structure is established.</p><p> </p><p><strong>Assignment Details</strong></p><ul><li><strong>Initial Duration:</strong> <strong>3-6 months </strong>(with potential extension) <strong>to start ASAP by w/c 24 November</strong></li><li><strong>Location:</strong> On-site minimum 3 days per week in Central London will be requried.</li><li><strong>Day Rate:</strong> <strong>£525-£575 PAYE plus 12.07% holiday pay</strong> PAYE with employer's NI & Tax deducted at source, unlike umbrella companies and no umbrella company admin fees)</li></ul><p> </p><p><strong>Role Overview</strong></p><p>You'll be operating within a compact, high-performing <strong>capital markets environment</strong>, taking full ownership of the SOC function and acting as the internal escalation point for all incident response and forensic activity. Reporting to the Deputy CISO, this role is ideal for a <strong>hands-on SOC leader</strong> who can balance strategic oversight with day-to-day technical execution. You'll manage the external SOC supplier, maintain visibility across tooling and detections, and drive continual improvements in incident management, monitoring, and response.</p><p> </p><p><strong>Key Skills & Experience</strong></p><ul><li><strong>Proven experience leading or managing a SOC function within capital markets, FinTech, or smaller financial services environments.</strong></li><li>Strong technical experience with <strong>CrowdStrike</strong> and <strong>Elastic SIEM</strong>.</li><li>Skilled across the <strong>Microsoft 365 Security Stack</strong> (Defender, Sentinel, Entra).</li><li><strong>Hands-on </strong>capability in <strong>incident response, threat hunting, and digital forensics</strong>.</li><li>Demonstrated experience managing <strong>outsourced SOC providers</strong> and maintaining performance SLAs.</li><li>Strong communication and stakeholder management with senior technology and security leadership.</li></ul><p> </p><p><strong>All candidates must complete standard screening (Right to Work, DBS, credit/sanctions, employment verification).</strong></p><p> </p><p>This is an exciting opportunity for a technically strong, pragmatic SOC leader to play a critical role in maintaining and stabilising cyber operations for one of London's most respected capital markets organisations.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Tmljb2xhcy5HZW9yZ2lvdS41NjA4Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half has partnered with a business in West Midlands to recruit a permanent Head of Data Products to lead the strategy, development, and delivery of high-impact data products. This is a senior leadership role where you'll shape the roadmap, drive adoption, and unlock new commercial value streams from data.</p><p><strong>The Role</strong></p><p>You'll own the end-to-end lifecycle of data products, defining vision, setting priorities, and ensuring delivery that makes a tangible difference. Your remit spans building external revenue opportunities, embedding data-driven decision-making internally, and leading cross-functional squads to execute at pace.</p><p><strong>About You </strong></p><ul><li>Significant leadership experience in data product management, analytics, or data delivery.</li><li>Strong grasp of cloud data platforms, analytics tooling, and governance best practice.</li><li>Proven ability to define and execute roadmaps that drive measurable business outcomes.</li></ul><p><strong>On Offer</strong></p><ul><li>Salary - up to £95,000</li><li>Hybrid working - 1-2 days a week in Birmingham</li><li>Bonus of up to 15%, car allowance</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMjk5ODMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Job Posting: Cyber Security Assurance Manager</strong><br /> <strong>Location:</strong> Portsmouth (Hybrid)<br /> <strong>Salary:</strong> £50,000 - £65,000 DOE</p><p><strong>Are You Ready to Lead the Way in Cyber Security Assurance?</strong><br /> Robert Half are seeking a dynamic, proactive, and experienced <strong>Cyber Security Assurance Manager</strong> to join a globally-scaled, fast-paced Security Operations Centre (SOC) environment. In this crucial role, you will ensure that the SOC maintains its commitment to best-in-class standards through internationally recognised security certifications and industry-wide assurance frameworks, delivering confidence to clients and meeting regulatory expectations.</p><p>As a core team member in <strong>Governance, Risk, and Compliance (GRC)</strong>, you will lead certification efforts, influence operational processes, and engage directly with customers and auditors to showcase security credentials that differentiate our SOC from the competition. If you're skilled in blending technical insight with customer-focused communication while driving compliance excellence, this opportunity is for you!</p><p><strong>What We're Looking For:</strong></p><p><strong>Qualifications and Experience:</strong></p><ul><li>Proven experience delivering and managing cybersecurity certifications (e.g., ISO/IEC 27001, SOC2 Type II, Cyber Essentials Plus, CREST).</li><li>A strong understanding of SOC operations and security assurance frameworks.</li><li>Experience engaging with customers during audits and RFP/RFI processes, showcasing security-driven solutions.</li><li>Familiarity with regulatory frameworks such as NIST CSF, GDPR, and UK NCSC guidance.</li><li>Experience liaising with external auditors and certification bodies.</li></ul><p><strong>Skills:</strong></p><ul><li>Exceptional documentation and evidence collection capabilities.</li><li>Strong communication skills to articulate technical assurance challenges to leadership and customers.</li><li>Analytical and detail-oriented with a systematic approach to identifying gaps and driving improvements.</li><li>Superb collaboration and stakeholder management abilities.</li><li>Highly organised, able to manage multiple certifications and assurance projects simultaneously.</li></ul><p><strong>Key Responsibilities</strong></p><ol><li><strong> Certification Leadership:</strong></li></ol><ul><li>Deliver and maintain<strong> </strong>certifications such as ISO/IEC 27001, SOC 2 Type II, Cyber Essentials Plus, and CREST accreditation.</li><li>Manage sector-specific frameworks, like PCI DSS for payment card data and NCSC CIR/CHECK for secure operations.</li><li>Proactively identify compliance gaps and ensure certifications are renewed on schedule.</li></ul><ol start="2"><li><strong> Assurance for SOC Operations:</strong></li></ol><ul><li>Embed certification requirements into SOC processes and everyday governance.</li><li>Lead the readiness for internal and external audits by ensuring effective evidence collection and monitoring.</li><li>Translate cybersecurity controls into operational procedures, enabling the SOC team to meet compliance standards.</li></ul><p> </p><p><strong>Why Join Us?</strong></p><ul><li>Be at the forefront of maintaining global security standards for cutting-edge SOC services.</li><li>Collaborate with top-tier professionals and influence assurance initiatives on an international scale.</li><li>Competitive salary package of <strong>£50,000 - £65,000 DOE</strong>, with hybrid working flexibility from Portsmouth.</li></ul><p> </p><p> </p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjk4OTQ5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Head of Customer Service - FinTech Scale-Up<br /> <br /> Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.<br /> <br /> About the Company<br /> This FinTech is transforming the embedded finance space, partnering with leading global e-commerce and payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.<br /> <br /> The Role<br /> You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement.<br /> <br /> About You<br /> * Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.<br /> * Track record managing KPIs, SLAs, and service excellence.<br /> * Strong communication and leadership skills.<br /> * Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.<br /> <br /> What's on Offer<br /> * Competitive salary + performance bonus<br /> * Private medical & dental insurance<br /> * Enhanced parental leave<br /> * Modern Central London office</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbGlhbS5Ccmlja2hpbGwuNTc0NDYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
Description<br><br>Our client is a dynamic and growing company with a based in Bath.<br /><br /><p>They are seeking an experienced, hands-on IT specialist to oversee operational IT and projects, focused on infrastructure modernisation and Cloud adoption. The successful candidate will lead the day-to-day IT function while proactively developing systems and solutions that support growth, efficiency, and innovation.</p><p><strong>Key Responsibilities:</strong></p><p data-start="2181" data-end="2211"><strong data-end="2211" data-start="2185">Operational Management</strong></p><ul><li><p>Manage and develop IT infrastructure, systems, and applications across the business.</p></li><li><p>Lead cloud infrastructure initiatives and manage migration projects.</p></li><li><p>Provide regular IT performance, risk, and roadmap reports to senior management.</p></li><li><p>Collaborate with group leads on ERP (Microsoft Dynamics) enhancements and support.</p></li></ul><p data-start="2633" data-end="2664"><strong data-end="2664" data-start="2637">Security and Compliance</strong></p><ul><li><p>Collaborate with the global Cybersecurity Lead to ensure data integrity and security compliance.</p></li><li><p>Assist in achieving and maintaining Cyber Essentials Plus accreditation.</p></li><li><p>Develop and enforce IT policies on data handling, access control, and security awareness.</p></li><li><p>Maintain and test a robust Disaster Recovery and Business Continuity Plan.</p></li></ul><p data-start="3028" data-end="3068"><strong data-start="3032" data-end="3068">Innovation & Emerging Technology</strong></p><ul><li><p>Explore and drive adoption of AI tools (e.g. Microsoft CoPilot) to enhance productivity.</p></li><li><p>Identify and evaluate emerging industry tools and trends for potential adoption.</p></li><li><p>Support automation and digital transformation projects in collaboration with business stakeholders.</p></li></ul><p data-end="3641" data-start="3604"><strong data-start="3608" data-end="3641">Essential Experience & Skills:</strong></p><ul><li><p>Strong technical background with hands-on expertise in: Microsoft Dynamics or comparable ERP systems, Cloud technologies (Azure preferred) Networking, server management, backups, cybersecurity principles</p></li><li><p>Track record of successfully leading IT change or transformation projects.</p></li><li><p>Experience leading IT support functions, ideally including 1st Line Support.</p></li><li><p>Familiarity with IT governance, compliance standards, and certifications.</p></li></ul><p data-end="4199" data-start="4167"><strong data-end="4199" data-start="4171">Soft Skills & Attributes</strong></p><ul><li><p>Sociable, collaborative, and approachable leadership style.</p></li><li><p>Proactive, hands-on, and solution-oriented mindset.</p></li><li><p>Excellent communication skills - able to engage with both technical and non-technical audiences.</p></li><li><p>Passion for innovation and continuous improvement.</p></li></ul><p> </p><p>Hybrid working is available and on-site parking can be provided.</p><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45NzA0My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half is recruiting for a Head of Data on a permanent basis, with flexible and remote working (office based in Birmingham), paying up to £90,000. This is a newly created role, where the Head of Data is responsible for the strategy and delivery of BI and analytics. </p><p>This is a 50/50 split between strategic oversight and hands-on delivery, focusing on delivering high-value data products including dashboards and advanced analytics solutions. <br /><br /></p><p><strong>Key Responsibilities </strong></p><ul><li>Engage with senior leadership to understand business objectives and align BI initiatives to requirements </li><li>Lead the evolution of existing dashboards into high-value tools</li><li>Work closely with other BI leads across sectors to ensure consistency and alignment of solutions</li><li>Act as bridge between the business and data team to increase business value of data products</li></ul><p><strong>Key Skills</strong> </p><ul><li>Expert in BI and data visualisation, leading the data strategy for large enterprises </li><li>Strong understanding of cloud-based data platforms </li><li>Proven experience partnering with senior leaders to champion business value behind data analytics and BI </li><li>All rounder knowledge of data analytics, business intelligence, data engineering and data governance initiatives </li></ul><p>This role will require some travel to the Birmingham office, but the rest can be remote. </p><p><strong>On Offer</strong></p><ul><li>Up to £90,000 per annum</li><li>Car allowance and bonus (up to 15%)</li><li>PMI</li><li>Pension contributions (5-6%) </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMDY1NjUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are working with a long standing client to recruit a Cyber Security Manager on a permanent basis. <br /><br /></p><p data-end="372" data-start="345"><strong data-end="370" data-start="345">Key Responsibilities:</strong></p><ul data-end="1211" data-start="373"><li data-start="373" data-end="496"><p data-end="496" data-start="375">Provide expert cyber security guidance, translating control requirements into technical standards and secure baselines.</p></li><li data-start="497" data-end="574"><p data-start="499" data-end="574">Support architectural governance, project reviews, and digital assurance.</p></li><li data-start="575" data-end="674"><p data-start="577" data-end="674">Maintain the technical security roadmap and drive improvements across tooling and capabilities.</p></li><li data-start="675" data-end="811"><p data-end="811" data-start="677">Operate and optimise core security tools (Defender, Sentinel, Tenable, CASB) and track control adoption through KPIs and dashboards.</p></li><li data-end="926" data-start="812"><p data-end="926" data-start="814">Lead and document security initiatives, including hardening guides, architecture diagrams, and evidence packs.</p></li><li data-end="1006" data-start="927"><p data-start="929" data-end="1006">Chair the Cyber Security Working Group and support regional security leads.</p></li><li data-start="1007" data-end="1069"><p data-end="1069" data-start="1009">Assist the Security Architect with deploying new controls.</p></li><li data-end="1211" data-start="1070"><p data-start="1072" data-end="1211">Deliver incident response: triage escalations, coordinate crisis response, provide out-of-hours support, and perform post-incident reviews.</p></li></ul><p data-end="1242" data-start="1213"><strong data-end="1240" data-start="1213">What We're Looking For:</strong></p><ul data-start="1243" data-end="1578"><li data-end="1327" data-start="1243"><p data-start="1245" data-end="1327">Strong communicator with excellent stakeholder engagement and leadership skills.</p></li><li data-end="1427" data-start="1328"><p data-end="1427" data-start="1330">Highly organised, detail-driven, proactive, and able to manage multiple projects independently.</p></li><li data-start="1428" data-end="1528"><p data-end="1528" data-start="1430">Strong analytical and problem-solving ability, with clear and professional documentation skills.</p></li><li data-start="1529" data-end="1578"><p data-start="1531" data-end="1578">Commitment to ongoing professional development.</p></li></ul><p data-start="1580" data-end="1606"><strong data-start="1580" data-end="1604">Required Experience:</strong></p><ul data-start="1607" data-end="2199"><li data-end="1730" data-start="1607"><p data-end="1730" data-start="1609">Degree or equivalent experience plus relevant security certifications (Security+, CEH, CySA+, Cloud Security Engineer).</p></li><li data-start="1731" data-end="1808"><p data-end="1808" data-start="1733">Significant experience in cyber security operations or incident response.</p></li><li data-end="1913" data-start="1809"><p data-end="1913" data-start="1811">Hands-on expertise with Microsoft Defender, Sentinel, Tenable, CASB, and cloud security (AWS/Azure).</p></li><li data-start="1914" data-end="2017"><p data-start="1916" data-end="2017">Proven security project delivery, PowerShell automation skills, and familiarity with IR frameworks.</p></li><li data-end="2097" data-start="2018"><p data-start="2020" data-end="2097">Consulting-style experience providing advisory support to IT/Digital teams.</p></li><li data-end="2199" data-start="2098"><p data-end="2199" data-start="2100">Knowledge of NIST, CIS, ISO, COBIT, OWASP, and willingness to work out of hours/travel when needed.</p></li></ul><p data-start="2201" data-end="2217"><strong data-start="2201" data-end="2215">Desirable:</strong></p><ul data-end="2425" data-start="2218"><li data-end="2371" data-start="2218"><p data-start="2220" data-end="2371">Experience in MxDR/SOC support, security technologies (IDS/IPS, SIEM, firewalls), and compliance frameworks (GDPR, Cyber Essentials+, SOC2, PCI-DSS).</p></li><li data-end="2425" data-start="2372"><p data-start="2374" data-end="2425">Strong understanding of data protection principles.</p></li></ul><p data-is-only-node="" data-end="2558" data-start="2427" data-is-last-node="">If you're a proactive security professional looking to shape and strengthen a growing cyber capability, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0ODQwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p data-start="205" data-end="448">Robert Half Limited <strong> </strong>has an outstanding opportunity to join a small but growing <strong data-end="268" data-start="260">Bank</strong> as their Senior IT Support Engineer. This is a hands-on role where you'll be the go-to person for IT support, with clear scope to progress into cyber and security down the line.</p><h3 data-start="450" data-end="470">What you'll do</h3><ul><li><strong>Experience/Qualifications Required </strong></li></ul><ul data-start="471" data-end="856"><li data-end="570" data-start="471"><p data-end="570" data-start="473">Ideally a degree or relevent along with 2nd/3rd Line Support and 5+ years' experience (and proven stability in previous roles)</p></li><li data-end="653" data-start="571"><p data-end="653" data-start="573">Act as a confident communicator - slick, sharp, and engaging with stakeholders</p></li><li data-start="654" data-end="732"><p data-start="656" data-end="732">Be a Windows whizz with hands-on experience in Microsoft Exchange & VMware</p></li><li data-end="804" data-start="733"><p data-end="804" data-start="735">Bring a strong interest in Cyber (quals a bonus, but not essential)</p></li><li data-end="856" data-start="805"><p data-end="856" data-start="807">Work onsite 5 days a week in the City of London</p></li></ul><h3 data-end="879" data-start="858">What you'll get</h3><ul data-end="1126" data-start="880"><li data-end="936" data-start="880"><p data-start="882" data-end="936">Supportive team with ongoing training and mentorship</p></li><li data-end="1007" data-start="937"><p data-start="939" data-end="1007">Career growth opportunities, including progression into management</p></li><li data-start="1008" data-end="1056"><p data-end="1056" data-start="1010">Exposure to modern tech stacks and new tools</p></li><li data-start="1057" data-end="1126"><p data-end="1126" data-start="1059">Benefits package including pension, holidays, and wellbeing perks</p></li></ul><p data-start="1128" data-end="1246">This is a fantastic chance to join a respected financial institution where your impact will be visible from day one.</p><p data-start="1248" data-end="1302"><strong data-start="1248" data-end="1300">Apply now - interviews are being scheduled ASAP.</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS43NTUyMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p style="margin: 0in; font-family: 'Segoe UI'; font-size: 10.5pt;">IT Infrastructure Technician</p><p style="margin: 0in; font-size: 10.5pt;">📍 Bristol | 🕒 Full-Time | 💼 Permanent</p><p style="margin: 0in; font-family: 'Segoe UI'; font-size: 10.5pt;">Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? We're looking for an experienced IT Infrastructure Technician to join one of our central Bristol clients.</p><p style="margin: 0in; font-family: 'Segoe UI'; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: 'Segoe UI'; font-size: 10.5pt;">What You'll Do:</p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Install and configure software and hardware</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide hands-on and remote IT support across the business</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Manage IT tickets, budgets, contracts, and equipment</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot network and system issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support Cyber Essentials certification and IT audits</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Mentor IT apprentices and assist with major upgrades</li></ul><p style="margin: 0in; font-family: 'Segoe UI'; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: 'Segoe UI'; font-size: 10.5pt;">What You'll Bring:</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Level 3 Infrastructure Technician qualification (Level 4 desirable)</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">3+ years in a fast-paced IT support environment</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Strong communication and organisational skills</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">A proactive, reliable, and detail-oriented approach</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Team spirit and flexibility to tackle varied tasks</li></ul><p>If you are interested in this position please submit a CV ASAP. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjQ5NjMzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>IT Manager - London (Global Remit)</strong></p><p><strong>£70,000 - £95,000 + Bonus & Benefits </strong></p><p><strong>London Office-based (Hybrid) </strong></p><p>Robert Half have partnered with an SME Professional Services firm who are seeking a <strong>proactive, hands-on IT Manager</strong> to take ownership of their IT systems, infrastructure, and technology strategy across a growing international business. This is a pivotal role for someone who thrives in a fast-paced, professional environment and wants to play a key part in shaping how technology supports and drives business success.</p><p><strong>The Opportunity</strong></p><p>As IT Manager, you'll oversee all aspects of IT operations, ensuring systems run smoothly and securely while identifying opportunities to enhance performance and innovation. You'll work closely with senior stakeholders and external partners to develop the firm's technology roadmap - from cloud infrastructure to AI-driven solutions - keeping us at the forefront of our industry.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>IT Infrastructure Management:</strong> Oversee and maintain all hardware, software, and systems (including workstations, cloud platforms, and AI tools) in partnership with our external IT provider.</li><li><strong>Technology Development:</strong> Evaluate and implement new technologies that improve efficiency, collaboration, and client service.</li><li><strong>AI and Automation:</strong> Identify, implement, and manage AI-driven tools to streamline workflows and enhance output quality.</li><li><strong>System Administration:</strong> Act as administrator for key platforms such as Microsoft 365, SharePoint, and Salesforce.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce cybersecurity policies, ensure data privacy compliance, and conduct regular risk assessments in collaboration with the compliance team.</li><li><strong>Vendor Management:</strong> Serve as the main contact for IT vendors and partners, overseeing service delivery and contributing to long-term IT strategy.</li><li><strong>Support & Training:</strong> Provide first-line support to staff, deliver IT training, and maintain clear documentation of systems and procedures.</li></ul><p><strong>About You</strong></p><ul><li>8+ years of experience in IT management or a senior technical role.</li><li>Strong knowledge of <strong>cybersecurity</strong>, <strong>Microsoft 365</strong>, and <strong>Salesforce (beneficial, not essential)</strong>.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Confident communicator, able to work independently and manage priorities effectively.</li><li>Experience in a <strong>regulated industry</strong> (e.g. financial services, insurance, or legal) preferred.</li></ul><p><strong>Why Join</strong></p><p>This is a unique opportunity to join a forward-thinking firm where technology is central to growth and success. You'll have the autonomy to make impactful decisions, introduce innovative solutions, and help shape the future of our IT landscape globally.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi42MTcxOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half have partnered on an exclusive basis with a growing SME in the Cyber Risk space to support their continued growth. <br /><br /></p><p>I am seeking a proactive and customer-focused IT Support Engineer to join my clients' dynamic IT team. The ideal candidate will provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of our IT infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a passion for technology.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first and second-line technical support to end-users in-person, by email, and over Zoom.</li><li>Diagnose and resolve hardware, software, and network issues on desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and IT equipment.</li><li>Monitor and maintain IT systems, including backups, antivirus, and security updates.</li><li>Document issues, solutions, and processes in our IT knowledge base.</li><li>Escalate complex problems to senior IT staff.</li><li>Assist with onboarding and offboarding of employees, including device setup and account provisioning.</li><li>Ensure compliance with company IT policies and security standards.</li></ul><p><strong>Qualifications</strong></p><ul><li>At least 3 years of experience in IT support or a similar role.</li><li>Strong knowledge of Mac and Windows operating systems.</li><li>Experience with Okta, Microsoft 365, Antivirus, and remote support tools.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to prioritize tasks and work independently or as part of a team.</li><li>Relevant certifications (Microsoft, etc.) are a plus.</li></ul><p><strong>Salary/Logistics</strong></p><ul><li>£40,000-£45,000 and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>3 days per week on site, 2 days remote.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjk5MjU3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<h2 data-end="393" data-start="373"><strong data-start="376" data-end="391">IT Support Engineer</strong></h2><h2 data-end="393" data-start="373"><strong data-end="391" data-start="376">Job Purpose</strong></h2><p data-start="394" data-end="815">We are seeking an experienced and proactive <strong data-start="438" data-end="463">IT Support Engineer</strong> to manage and optimise local IT infrastructure, systems, and user support services for business operations. The role involves providing 1st and 2nd line support, managing hardware and software assets, overseeing user access and security policies, and contributing to broader IT projects in collaboration with European and global IT teams.</p><p data-end="815" data-start="394"> </p><h2 data-end="851" data-start="822"><strong data-end="849" data-start="825">Key Responsibilities</strong></h2><ul data-end="1604" data-start="852"><li data-start="852" data-end="980"><p data-start="854" data-end="980">Support and maintain IT infrastructure including computers, networks, printers, and end-user applications such as Office 365</p></li><li data-start="981" data-end="1066"><p data-end="1066" data-start="983">Deliver 1st and 2nd line technical support via ticketing system, phone, and email</p></li><li data-end="1166" data-start="1067"><p data-end="1166" data-start="1069">Manage IT hardware and software inventory, including procurement, setup, and lifecycle tracking</p></li><li data-end="1238" data-start="1167"><p data-end="1238" data-start="1169">Administer user accounts, access permissions, and security settings</p></li><li data-start="1239" data-end="1313"><p data-end="1313" data-start="1241">Plan, implement, and document IT changes in line with company policies</p></li><li data-start="1314" data-end="1397"><p data-end="1397" data-start="1316">Collaborate on regional and global IT infrastructure and cybersecurity projects</p></li><li data-start="1398" data-end="1509"><p data-end="1509" data-start="1400">Identify opportunities for automation and process improvement; propose and implement effective IT solutions</p></li><li data-end="1604" data-start="1510"><p data-start="1512" data-end="1604">Monitor systems and services using appropriate tools to ensure reliability and performance</p></li></ul><p data-start="1606" data-end="1692"> </p><h2 data-end="1831" data-start="1792"><strong data-end="1829" data-start="1795">Skills and Experience Required</strong></h2><ul data-start="1832" data-end="2601"><li data-start="1832" data-end="1970"><p data-start="1834" data-end="1970">5+ years of experience in IT support roles, including 1st and 2nd line support, ideally in an international or multi-site organisation</p></li><li data-start="1971" data-end="2176"><p data-start="1973" data-end="2003">Strong technical knowledge of:</p><ul data-end="2176" data-start="2006"><li data-end="2044" data-start="2006"><p data-end="2044" data-start="2008">Network and infrastructure support</p></li><li data-start="2047" data-end="2088"><p data-start="2049" data-end="2088">Hardware (PCs, smartphones, printers)</p></li><li data-end="2139" data-start="2091"><p data-end="2139" data-start="2093">Active Directory and Office 365 user support</p></li><li data-end="2176" data-start="2142"><p data-start="2144" data-end="2176">IT security and best practices</p></li></ul></li><li data-start="2177" data-end="2280"><p data-start="2179" data-end="2280">Experience with Windows Server, virtualisation (e.g. VMware), and backup strategies is advantageous</p></li><li data-end="2341" data-start="2281"><p data-end="2341" data-start="2283">Self-motivated with a hands-on, problem-solving approach</p></li><li data-end="2403" data-start="2342"><p data-start="2344" data-end="2403">Strong team player with the ability to work independently</p></li><li data-start="2404" data-end="2479"><p data-end="2479" data-start="2406">Well-organised with excellent time management and prioritisation skills</p></li><li data-end="2532" data-start="2480"><p data-end="2532" data-start="2482">Strong interpersonal and communication abilities</p></li><li data-end="2601" data-start="2533"><p data-end="2601" data-start="2535">Flexible and adaptable to changing business and technology needs</p></li></ul><h2 data-start="2608" data-end="2637"><strong data-end="2635" data-start="2611">Desirable Attributes</strong></h2><ul data-start="2638" data-end="2826"><li data-start="2638" data-end="2696"><p data-end="2696" data-start="2640">Experience with IT change management and documentation</p></li><li data-start="2697" data-end="2757"><p data-end="2757" data-start="2699">Familiarity with automation tools or systems integration</p></li><li data-end="2826" data-start="2758"><p data-end="2826" data-start="2760">Exposure to international IT environments and multi-region support</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby41MTY4NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a HelpDesk Support Engineer on a contract basis - London based </p><p> </p><p><strong>Role</strong></p><ul><li>The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.</li><li>To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.</li><li>To develop support documentation where required to improve the user experience.</li><li>To develop their skillset in-house with a clear progression expectation to higher levels of expertise.</li><li>Provide on occasion out of hours support as required.</li><li>To assist the Group Technology and wider Information</li><li>Any other ad-hoc work requests as determined by the Group IT Manager.</li></ul><p><strong> </strong></p><p><strong>Profile</strong></p><ul><li>The IT Support Engineer will have a proven track record of supporting complex disparate networks.</li><li>Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.</li><li>Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective</li></ul><p><strong> </strong></p><p><strong>Ability to support:</strong></p><ul><ul><li>All Microsoft desktop OS (Win7+)</li><li>Microsoft Server 2008 and higher</li><li>Active Directory</li><li>Group Policies</li><li>DNS / DHCP</li><li>Microsoft O365</li><li>WIFI technology</li><li>Remote Connectivity tools</li><li>Cloud based tools</li><li>Collaboration tools</li></ul></ul><p><strong>Company</strong></p><ul><li>Global fashion organisation with offices in London</li><li>On-site required </li></ul><p><strong> </strong></p><p><strong>Salary & Benefits</strong></p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjI4Nzg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>Role Summary</strong></p><p>The fundamental objective of the Head of OT is to manage the OT Team in designing, deploying, and supporting the communication and monitoring systems on new and existing distributed energy projects.</p><p>As new sites increasing rely on their communication networks for operation, my client needs to ensure that new designs meet the current requirements for performance and cybersecurity and that older designs are maintained and upgraded in line with current industry practises.</p><p>The Head of OT will also be available to provide advice and assistance for reactive issues which need additional skills or experience and will participate in an on-call rota for out-of-hours remote support along with the other members of comms team.</p><p><strong>Duties and Responsibilities</strong></p><ul><li>Manages and mentors engineers, delegating workload as necessary</li><li>Works closely with multiple stakeholder teams including engineering, design, commercial, planning and construction to optimise project designs</li><li>Ensure the OT Team are provided with all relevant information to complete designs</li><li>Assumes OT design responsibility for project OT scope from concept, through construction and to final acceptance.</li><li>Ensure cybersecurity policy is considered in new designs and in maintenance and upgrades of existing systems.</li><li>Ensure the required documentation needed to implement the OT system designs is produced on time, e.g. cable schedules, network diagrams, and register lists</li><li>Liaising with other teams & contractors to ensure that the overall project designs integrate smoothly</li><li>Communicates directly with suppliers' technical / service support teams regarding product capabilities and reviews client enquiries, escalating as required to equipment manufacturers.</li><li>Responds to EPC, O&M, technical advisor, funder, client, or asset owner technical enquiries. These enquiries may require several actions including documentation review, performance assessment, site survey and technical support</li><li>Staying abreast of relevant developments in the telecommunications and technology marketplace</li><li>Managing tickets raised by O&M and programming OT resource.</li><li>Planning and overseeing maintenance of OT systems software and hardware installed at solar PV and battery energy storage plants throughout the UK</li><li>Supporting operational staff with monitoring, data acquisition, security, and CCTV systems issue resolutions</li><li>Adherence to the Group's Quality Management System and processes</li></ul><p><strong>Experience and Skills</strong></p><p><strong>ESSENTIAL</strong></p><ul><li>Management of a technical team within the OT environment.</li><li>Basic Windows administration knowledge, including Intune endpoint management</li><li>Detailed knowledge of IT/OT networks and design principles; segmentation, VLANs, NAT, VPNs</li><li>Strong knowledge of OT cybersecurity</li><li>Industrial communication protocols including Modbus RTU / TCP, RS485 / serial communications</li><li>Familiarity with network troubleshooting tools</li><li>Technical problem-solving skills and an aptitude for implementing new ideas</li><li>Self motivated; able to work remotely and independently</li><li>Enthusiasm for ongoing personal development and learning</li><li>Strong communicator with patience and perseverance, able to troubleshoot and problem-solve with remote staff or equipment</li></ul><p><strong>PREFERRED</strong></p><ul><li>Knowledge and experience of PV specific and general industrial data acquisition systems</li><li>Linux system administration experience, focussed on Debian or derivatives, Ansible for centralised management, iptables/NFT firewalls.</li><li>Experience of the following network equipment; Fortinet firewalls and switches, Mikrotik routers, Moxa industrial networking, OpenWRT</li><li>PV, battery, and power electronics background knowledge</li><li>Basic AutoCAD skills</li></ul><p><strong>Education</strong></p><ul><li>Ideally an undergraduate degree in STEM subject that provides a demonstrable background in IT, computing, computer networking, or electronics via relevant course modules, but may also include vocational training or extensive relevant work experience</li><li>IT-related technical proficiency or security qualifications e.g. SANS, Microsoft, Cisco, CompTIA or similar are advantageous, but not essential</li></ul><p><strong>Other</strong></p><ul><li>Must possess a current Driving Licence</li><li>Must be prepared to travel within the UK, including occasional overnight stays, and potentially abroad, for site visits</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjkyMzQzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
