Help Desk Tier 3 in Halifax, NS

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and/or professional certifications such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

Looking for a help desk tier 3 or a help desk tier 3 job?

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Search help desk tier 3 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 3 in Halifax, NS

62411 - 82280

Low

62411

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

73865

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

82280

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

100045

128095

153106

Help Desk Tier 2

57736

62645

66385

Help Desk Tier 1

47218

55165

61476

Desktop Support Analyst

55399

64515

72463

Applications Support Specialist

51191

61944

75034

Computer Technician

46984

57035

68255

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