Help Desk Tier 1 in Montreal, QC

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 1 in Montreal, QC
47940 - 63750
25th percentile
47940
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
57630
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
63750
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Tier 3 65025 77265 85935 Help Desk Tier 2 56355 66555 70380 Desktop Support Analyst 58650 67830 76755 Applications Support Specialist 52530 63240 76245 Mobile Device Support Analyst 53040 60945 78540

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