Desktop Support Analyst in Vancouver, BC

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required.

A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.

Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

Creating user accounts and managing access control based on company policies

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Salary for Desktop Support Analyst in Vancouver, BC

63398 - 82925

Low

63398

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

73830

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

82925

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

114490

146590

175213

Help Desk Tier 3

71423

84530

94160

Help Desk Tier 2

66073

71690

75970

Help Desk Tier 1

54035

63130

70353

Applications Support Specialist

58583

70888

85868

Computer Technician

53768

65270

78110

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