Call Centre Specialist in Winnipeg, MB

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Winnipeg, MB

45080 - 55860

Low

45080

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

50470

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

55860

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Customer Service Manager

77910

86975

101675

Senior Customer Service Specialist

60760

67375

73745

Customer Service Specialist

55615

58065

61005

Call Centre Manager

71540

80360

92855

Senior Call Centre Specialist

54880

60515

69090

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2027 Canada Salary Guide Explore the latest data for roles in 6 professional fields and know what you should pay or earn in local and national markets.

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The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.