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Call Centre Specialist in Victoria, BC

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner. Provide information about products or services. Resolve customer inquiries and complaints. Accurately record customer information and interactions in the CRM system. Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Victoria, BC
43645 - 57094
25th percentile
43645
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
50496
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
57094
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Call Centre Manager 70289 80693 93380 Customer Service Manager 76125 85768 102008 Senior Call Centre Specialist 54556 60139 69020 Senior Customer Service Specialist 58870 66229 71811 Customer Service Specialist 53288 57348 61661

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