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6 results for Network Security Engineer in Sydney, New South Wales

Infrastructure Engineer (Azure) | $140-150k+super
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 140000 - 150000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is an iconic Australian success story spanning almost 40 years. Today, they employ 2000+ employees across Australia, Europe, the Middle East, North America, and Asia. </p><ul><li>Modern Azure environment with significant investment in cloud networking &amp; security technologies, including SD-WAN &amp; SASE.</li><li>Key role managing, scaling, and securing their expanding global infrastructure footprint.</li><li>Sydney-based IT team who value teamwork, collaboration, and innovation / automation.</li><li>Fast-paced environment in a growing and ambitious organisation.</li><li>Hybrid working.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT </span></strong></p><p>This is a broad, hands-on Infrastructure Engineer role combining L3 escalation support with the design and delivery of global infrastructure projects.</p><p>Working in a close-knit team, you'll provide technical guidance and escalation support to juniors while taking ownership of the availability, performance, and security of the global infrastructure.</p><p><strong><em>Key elements of the role include:</em></strong></p><ul><li>Administer, support and improve network, server, and cloud infrastructure.</li><li>Build, administer &amp; optimise Azure IaaS services.</li><li>Administer Microsoft 365, Intune, Windows Server, Active Directory, DNS/DHCP.</li><li>Design and implement secure, reliable infrastructure solutions.</li><li>Resolve escalated L3 infrastructure issues and provide escalation support to the Service Desk.</li><li>Manage endpoint protection, device management, and patching.</li><li>Lead infrastructure and security projects, including Azure migrations, SD-WAN and SASE deployments, and new site implementations.</li><li>Work with IT teams and business stakeholders to deliver infrastructure aligned to business needs.</li><li>Identify opportunities to improve performance, security, automation, and operational efficiency.</li><li>Maintain accurate documentation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role will suit a hands-on Infrastructure Engineer with strong Azure IaaS experience and a broad infrastructure skill set, looking to work across cloud, networking and security technologies.</p><p>Ideal for someone who enjoys solving complex infrastructure problems and balancing L3 support with designing and delivering projects.</p><p><strong>Essential skills and experience: </strong></p><ul><li>Proven experience managing Azure cloud infrastructure within complex environments.</li><li>Hands-on experience with the administration of Windows Server, Active Directory, M365, and Intune.</li><li>Broad experience spanning server, network, and cloud infrastructure.</li><li>Infrastructure projects delivery experience, ideally involving design and implementation.</li></ul><p><strong>Desirable experience: </strong></p><ul><li>Experience with Zero Trust networking, SASE, and SD-WAN.</li></ul><p><strong>Personal qualities: </strong></p><ul><li>Self-motivated and comfortable taking ownership of technical issues and projects.</li><li>Curious and committed to ongoing learning and technical development.</li><li>Collaborative, approachable and able to work effectively within a close-knit team.</li><li>Enjoys troubleshooting, solving problems and improving existing environments.</li></ul><p> </p><p><strong>This is a full-time permanent role offering hybrid working and $140,000 - $150,000 (plus super) - depending on experience. </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p>Reference Number: 06800-0013524418</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY3MDc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-13T02:09:41Z
L2/L3 End User Support Engineer
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 100000 - 110000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 900+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on ownership/accountability, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>Technology is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT</span></strong></p><p>Newly created L2/L3 End User Support Engineer role focused on the resolution of complex technical escalations, customer service and communication, as well as project delivery.</p><p>Working in a close-knit internal IT team, mutual accountability, collaboration, and trust are critical.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Advanced L2/L3 End User Support</strong> - across Microsoft Desktop environments, desktop hardware, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support &amp; troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in EUC related deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management</strong></li></ul><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a technically strong L2/L3 End User Support Engineer who enjoys being the person users rely on to solve complex escalations and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role that you can take ownership of, while continuing to develop technically and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li><strong>Strong L2-L3 EUC troubleshooting skills</strong> - including root-cause analysis and independent problem resolutions.</li><li><strong>Advanced Windows Desktop troubleshooting </strong>- including Microsoft 365 administration, support, and troubleshooting.</li><li><strong>Active Directory</strong> - strong administration &amp; troubleshooting skills, including Group Policy, DNS integration, user &amp; group management, permissions, authentication, and domain-related issues.</li><li><strong>SharePoint </strong>- Strong SharePoint Online administration and troubleshooting experience, including site management, permissions, access issues, document libraries, sharing policies, OneDrive integration and migration activities.</li><li><strong>Endpoint Management and RMM - </strong>including patching, deploying updates, application packaging, monitoring/alerting, remote access troubleshooting etc.</li><li><strong>Identity - </strong>SSO, MFA and experience with Identity tools</li></ul><ul><li><strong>Competent networking fundamentals</strong> - VPN, DNS/DHCP</li></ul><p><strong><span style="text-decoration: underline;">Attitude &amp; personality: </span></strong></p><ul><li>A proactive mindset, with the ability to identify improvements, take ownership and contribute beyond day-to-day ticket resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Excellent communication and customer-service skills with a strong sense of professionalism.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p>Reference Number: 06800-0013538295</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjI2NTU2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-11-04T23:12:46Z
IT Security & Compliance Analyst | Internal Role
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 110000 - 120000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This established and well-regarded Professional Services firm employs ~300 employees across multiple Australian offices.</p><p>With a close-knit culture and a collaborative working environment, this is an organisation where you'll have the opportunity to build relationships across the business and make a genuine impact.</p><p> </p><p><strong>What's on offer? </strong></p><ul><li>Newly created position with the opportunity to mature and improve the firm's cybersecurity GRC function.</li><li>Take ownership of security governance, compliance and reporting initiatives.</li><li>Work closely with an experienced cybersecurity leader who'll provide guidance while giving you the autonomy to deliver.</li><li>Build your presence across the organisation through direct engagement with senior stakeholders.</li><li>Join a small, supportive team where you'll have visibility, ownership and the opportunity to make a tangible impact.</li><li>Sydney CBD office location.</li><li>Flexible hybrid working.</li><li>$110,000-$120,000 + super, depending on experience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE &amp; RESPONSIBILITIES </span></strong></p><p>This newly created IT Security &amp; GRC Analyst position will play an important role in strengthening and maturing the firm's cybersecurity GRC capabilities.</p><p>You'll become a key point of contact for security governance and compliance, taking ownership of policies, controls, risk assessments, reporting and stakeholder engagement.</p><p>Working closely with an experienced cybersecurity leader, you'll have the autonomy to drive improvements, build relationships across the business and help ensure cybersecurity remains front of mind.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li><strong>Governance:</strong> Develop and maintain the firm's Information Security governance framework, including cybersecurity policies, standards and procedures.</li><li><strong>Compliance:</strong> Conduct compliance assessments and gap analysis against relevant statutory and regulatory requirements. Support security compliance across new technology initiatives and deliver security awareness training.</li><li><strong>Risk Management:</strong> Identify and assess information security risks, monitor remediation activities and address findings from security audits and penetration testing.</li><li><strong>Reporting &amp; Assurance:</strong> Develop regular management reporting covering cybersecurity KPIs, KRIs and initiatives. Manage audit activities and third-party security questionnaires, including developing a centralised response library.</li><li><strong>Security Advisory:</strong> Provide security guidance across applications, infrastructure, patching, identity and access management (IAM) and technology projects.</li><li><strong>Operational Security </strong>- monitor and respond to security alerts and incidents escalated by the MSSP.</li><li>Support BCP/DR plans/testing; while monitoring emerging threats and industry developments.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">WHAT DOES SUCCESS LOOK LIKE IN THE FIRST 12 MONTHS? </span></strong></p><ul><li>Establish and maintain a comprehensive cybersecurity controls library.</li><li>Develop a centralised response library for third-party security questionnaires.</li><li>Establish a consistent cybersecurity reporting framework and management reporting cadence.</li><li>Strengthen security controls, improve the firm's overall security posture and contribute to reducing cybersecurity incidents.</li><li>Build strong working relationships across IT, Operations and senior management.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE, KNOWLEDGE, PERSONAL QUALITIES</span></strong></p><p>Ideal for an IT Security &amp; GRC professional with experience across cybersecurity governance, risk and compliance who enjoys working in a close-knit environment where they can take ownership, build relationships and make a genuine impact.</p><p>This is a hands-on opportunity to build on an existing cybersecurity GRC foundation and take it to the next level.</p><p> </p><p><strong><em>Required experience: </em></strong></p><ul><li>4+ years' experience is an IT Security governance, risk, and compliance (GRC) focused role.</li><li>Experience developing and maintaining cybersecurity policies, procedures and governance frameworks.</li><li>Experience with cybersecurity reporting, including KPIs, KRIs and management reporting.</li><li>Practical experience with security controls, audit evidence management and remediation tracking.</li><li>Familiarity with security frameworks such as ISO 27001 and NIST.</li><li>Experience improving or automating GRC processes and activities.</li></ul><p><strong>Desired experience: </strong></p><ul><li>Experience managing third-party security assurance and responding to security questionnaires.</li><li>Knowledge of APRA CPS 230 and CPS 234 requirements.</li></ul><p><strong>Personal qualities: </strong></p><ul><li>Strong written and verbal communication skills, with the ability to produce clear, concise reports.</li><li>Confident engaging with stakeholders across different levels of the organisation.</li><li>Strong attention to detail, organisation and problem-solving skills.</li><li>Approachable and personable, with the ability to build relationships and influence positive security outcomes.</li><li>Self-motivated and comfortable working autonomously in a small, collaborative team.</li><li>Friendly and approachable team player.</li></ul><p> </p><p><strong>This is a full-time permanent role in the Sydney CBD (hybrid work) and is offering $110,000 - $120,000 (plus super) - depending on experience. </strong></p><p><strong><em> </em></strong></p><p><strong><em>Australian Citizenship or Permanent Residency is required for this role, and successful applicants will be contacted. </em></strong></p><p> </p><p>Reference Number: 06800-0013537621</p><p>This is a <strong>hybrid</strong> position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjAyNTExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-11-04T06:17:08Z
Cyber Governance & Risk Analyst
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 100000 - 120000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This company is an innovative and entrepreneurial mid-sized Financial Services-based organisation who employ approx. 1800+ staff across Australia.</p><p>Having seen rapid growth, they are building out their internal cyber security GRC capabilities and require an additional headcount.</p><ul><li>Training, mentorship and a clear career path is available.</li><li>Involvement in uplifting cyber governance, risk and compliance.</li><li>Sydney CBD office location.</li><li>Hybrid working available.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE &amp; RESPONSIBILITIES </span></strong></p><p>Newly created Cyber Governance &amp; Risk Analyst position focused on identity governance, data risk management, supplier assurance, ISO 27001 compliance, and cyber risk reporting.</p><p>It's a hands-on role involving policy writing, stakeholder engagement, security assessments, security training/awareness initiatives, and compliance reporting etc.</p><p>Operating in a close-knit team you'll have the opportunity to be developed and mentored by a fantastic manager.</p><p>Hybrid working available.</p><p><strong> </strong></p><p><strong>Key responsibilities: </strong></p><p><strong>Data Risk &amp; Information Governance</strong></p><ul><li>Coordinate data risk remediation activities arising from data governance and security reviews.</li><li>Monitor progress of remediation actions and maintain action registers.</li><li>Support reporting on data governance and information protection initiatives.</li></ul><p><strong>ISO 27001 &amp; Governance</strong></p><ul><li>Support the ongoing maintenance of the ISO 27001-certified ISMS.</li><li>Coordinate policy reviews, evidence collection, audits and compliance activities.</li><li>Support preparation for ISO surveillance audits and management reviews.</li></ul><p><strong>Supplier Risk Management</strong></p><ul><li>Conduct supplier security assessments and due diligence reviews.</li><li>Review security questionnaires, ISO certifications, penetration test reports and assurance documentation.</li><li>Maintain supplier risk registers and track remediation activities.</li></ul><p><strong>Identity &amp; Access Governance</strong></p><ul><li>Support improvements to onboarding / offboarding processes.</li><li>Coordinate User Access Reviews (UARs)</li><li>Track remediation of access-related risks and control gaps</li></ul><p><strong>Risk Reporting &amp; Committees</strong></p><ul><li>Support cyber risk assessments and risk register maintenance.</li><li>Assist to prepare reports, KPI/KRI dashboards and committee packs, and contribute to board and executive cyber risk reporting.</li><li>Involvement in ISMS Committee meetings, action tracking and follow-up activities.</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Build strong relationships across Technology, Risk, HR, Procurement and business teams.</li><li>Drive accountability for remediation actions and governance outcomes.</li><li>Support cyber awareness and governance initiatives.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE, KNOWLEDGE, PERSONAL QUALITIES</span></strong></p><p>Suitable for Cybersecurity GRC Analyst with hand-on experience reviewing and managing GRC frameworks.</p><p>Ideal for someone who's keen to get hands-on, learn, absorb and proven themselves in a fast-paced and evolving environment.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Cyber GRC exposure across identify &amp; access governance, data governance, and supplier governance.</li><li>Experience with NIST and/or ISO 27001 frameworks.</li><li>Background inside highly regulated and risk-focused environments.</li><li>Demonstrate a keen interest in developing a career in Cyber Governance, Risk &amp; Compliance.</li><li>Personal qualities:</li><li>Excellent attention to detail with strong report writing and organisational skills.</li><li>Able to coordinate multiple initiatives and drive actions to completion.</li><li>Strong stakeholder engagement and communication skills.</li><li>Demonstrate a keen interest in developing a career in Cyber Governance, Risk &amp; Compliance.</li></ul><p> </p><p><strong>This is a full-time permanent role in the Sydney CBD (hybrid work) and is offering $100,000 - $120,000 (plus super) - depending on experience. </strong></p><p><strong><em> </em></strong></p><p><strong><em>Australian Citizenship or Permanent Residency is required for this role, and successful applicants will be contacted. </em></strong></p><p> </p><p>Reference Number: 06800-0013536823</p><p>This is a <strong>hybrid</strong> position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE3OTU0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-11-03T06:03:33Z
Desktop Support L2/3 | Mid-Sized Firm
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 100000 - 110000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 700+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on an ownership/accountability mentality, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Highly successful and growing mid-sized Australian organisation.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>IT is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>Newly created Desktop Support role focused on L2/L3 end user support, customer service and communication, as well as project delivery.</p><p>You'll handle escalated tickets from the Service Desk across desktop hardware/software, mobility, network connectivity, meeting rooms, endpoint management, RMM etc.</p><p>Working in a close-knit internal team, teamwork and collaboration are critical as is trust.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Desktop Support</strong> - level 2/3 end user support across desktop hardware/software, laptops, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support &amp; troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests through the ITSM and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management </strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role suits an experienced L2/L3 Desktop Support Engineer who enjoys being the person users rely on to solve problems and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role you can take ownership of, work closely with users, develop technically, and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li>Proven L2/L3 Desktop Support experience inside mid-sized corporate organisations with complex IT environments.</li><li>Hands-on experience with the support, troubleshooting, and administration of Microsoft 365, Active Directory, Intune, and Windows OS. </li><li>Some experience with IAM tools - e.g. Entra ID, Okta, Ping Identity etc</li><li>Endpoint Management and RMM experience.</li><li>Competent networking knowledge - TCP/IP, VPN, DNS/DHCP etc.</li><li>Strong troubleshooting and problem-solving skills, combined with a genuine customer-service mindset.</li><li>Clear and confident communicator with a strong sense of professionalism and the ability to support users at all levels.</li></ul><p><strong><span style="text-decoration: underline;">Attitude &amp; personality:</span></strong></p><ul><li>Takes ownership, uses initiative, and follows problems through to resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Proactively looks for opportunities to upskill themselves.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p> </p><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p> </p><p>Reference Number: 06800-0013521164</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMxMTM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-07T00:25:52Z
Desktop Support Analyst | Professional Service Firm
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 90000 - 100000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This company is an established and highly regarded Professional Services firm with a 60+ year history and 300+ employees across multiple Australian offices.</p><p><strong>What's on offer? </strong></p><ul><li>Potential to progress towards a lead role in Sydney over time.</li><li>Ongoing training, mentoring, and professional development.</li><li>The opportunity to broaden your technical responsibilities and develop your leadership capabilities.</li><li>Exposure to technology projects, upgrades, and service improvements.</li><li>Free daily breakfast and barista coffee.</li><li>Free gym memberships and health insurance discounts.</li><li>Amazing Sydney CBD office.</li><li>$90,000 - $100,000 (including super) - depending on experience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>As the Desktop Support Analyst, you'll provide high-touch end user support to the Sydney office - including senior stakeholders and VIPs. </p><p>Working within a small local team in Sydney (and alongside the broader national IT team), you'll combine hands-on in-person user support with project involvement and ongoing improvements.</p><p>This is an opportunity to become a trusted, visible member of the IT function, building relationships across the office while helping deliver a high-quality IT experience to end users.</p><p><strong>Responsibilities</strong>:</p><ul><li>Provide Level 1 &amp; Level 2 support across Windows, Microsoft 365, desktop hardware, mobile devices, printers, business applications and network connectivity.</li><li>Deliver high-touch, face-to-face and remote support to employees and senior stakeholders.</li><li>Set up and troubleshoot meeting room technology, including AV and video conferencing.</li><li>Manage user onboarding and offboarding.</li><li>Assist with security improvements, vulnerability remediation and incident follow-up.</li><li>Support the adoption of AI tools and practices across the business.</li><li>Contribute to hardware and software rollouts, upgrades, configurations and other technology projects.</li><li><span style="text-decoration: underline;">Full time in-office</span> working 10am - 6:30pm.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a Desktop Support Analyst who enjoys working directly with users, solving problems and delivering a positive customer experience.</p><p>You'll be comfortable in a corporate environment, confident dealing with stakeholders at different levels, and take pride in being someone people can rely on when they need IT support.</p><p>Ideal if you are looking to broaden your skills and take on greater responsibility, with the potential to progress towards a lead role over time.</p><p><strong>Skills &amp; experience: </strong></p><ul><li>Proven experience in IT Support or Desktop Support within a corporate or professional environments.</li><li>Strong troubleshooting experience across Microsoft 365, Windows OS, laptops, desktop hardware, and iOS devices.</li><li>Experience supporting meeting room technology, including AV and videoconferencing.</li><li>Experience providing high touch support to VIPs or senior stakeholders.</li></ul><p><strong>Personal qualities </strong></p><ul><li>Strong customer service mindset and a genuine interest in helping people.</li><li>Confident communicator who can build relationships and establish credibility across the business.</li><li>Proactive problem-solver who takes ownership of issues through to resolution.</li><li>Professional, reliable and comfortable being the face of IT for the Sydney office.</li><li>A collaborative team player who is comfortable working full-time in the office.</li></ul><p><strong><em>This is a full-time permanent</em></strong><strong><em> role located in the Sydney CBD and is offering $90,000 - $100,000 (including super) - depending on experience. </em></strong></p><p><strong><em>Note: unrestricted permanent Australian working rights (PR or citizenship) are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p>Reference Number: 06800-0013532504</p><p>This is an on-site position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjM4Nzk2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-10-27T06:21:53Z