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30 results for Customer Service Team Leader in Sydney, New South Wales

Collections Officer
  • Parramatta, New South Wales
  • remote
  • Permanent placement
  • 80000 - 80000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="552"><p><strong>Collections Officer</strong></p><p><strong> </strong>Salary: Up to $80,000 + Superannuation</p><p> </p><p><strong>The Company</strong></p><p>We are partnering with a growing financial services organisation specialising in commercial lending, looking for a dynamic collections officer. The business operates in a regulated environment and is known for its strong systems, supportive leadership, and people-first culture. The role offers 1 day working from home.</p><p> </p><p><strong>The Role</strong></p><p>Reporting directly into a Senior Collections Manager, you will join a dynamic, close-knit collections team of four, known for being bubbly, collaborative, and high performing. This role suits someone with initial collections experience who is looking to grow their career within commercial lending.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Manage inbound and outbound calls and emails relating to commercial lending accounts</li><li>Negotiate payment plans and hardship solutions in line with legislation and compliance requirements</li><li>Identify early warning signs of financial stress and act proactively and empathetically</li><li>Own a portfolio of accounts, including adjustments, reconciliations, and data accuracy</li><li>Achieve performance benchmarks while maintaining a high standard of customer experience</li><li>Prepare weekly and ad-hoc reports highlighting trends and risks</li><li>Provide informed guidance on collections processes and relevant legislation</li><li>Work collaboratively with senior management, sales teams, and external vendors</li><li>Participate in ongoing training and coaching to support professional development</li></ul><p> </p><p><strong>Your Profile</strong></p><ul><li>At least one first stong experience in collections, ideally within financial services or lending</li><li>Good understanding of collections-related legislation and compliance</li><li>Strong communication and negotiation skills</li><li>Confident managing sensitive conversations in a professional manner</li></ul><ul><li>Detail-oriented with strong organisational skills</li><li>Comfortable working to KPIs in a regulated environment</li></ul><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/WWFuaS5Cb3JtYW5zLjM1MjYyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2025-12-12T04:57:24Z
Senior Payroll Officer
  • Sydney CBD, New South Wales
  • remote
  • Project
  • 50 - 50 AUD / Hourly
  • <table width="680"><tbody><tr><td width="552"><p><strong>The company</strong></p><p>Our client, a leading financial services organisation, is seeking a professional with extensive payroll experience. This is a long-term temp-to-permanent role offering a hybrid work model, with the flexibility to work up to 4 days from home.</p><p> </p><p><strong>The role:</strong></p><ul><li>Manage monthly payroll processing</li><li>Support day-to-day operations and end-of-month activities</li><li>Ensure compliance with legislation and regulations</li><li>Handle salary packaging, payroll tax, and superannuation payments</li><li>Process new starters, terminations, and payroll adjustments</li><li>Manage Centrelink Paid Parental Leave and Workers Compensation payments</li><li>Address employee queries and calculate redundancies</li><li>Assist the broader team with additional tasks</li><li>Monitor daily HRIS integrations</li></ul><p><strong> </strong></p><p><strong>Your profile:</strong></p><ul><li>Extensive payroll experience, ideally in a senior role with mentoring responsibilities</li><li>Strong technical skills; Experience with large payroll systems</li><li>Adaptable with a positive, can-do attitude</li></ul><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UGFzY2FsbGUuR29vdGplcy40NzA2Ni4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
  • 2025-12-15T04:53:09Z
Commercial Analyst
  • Macquarie Park, New South Wales
  • remote
  • Project
  • 110000 - 125000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A global leader in sustainability, supply chain, and logistics is seeking a motivated finance professional to join its high-performing team. The organisation offers a flexible hybrid work environment and a strong culture of collaboration, growth, and continuous improvement.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>In this 12-month fixed-term position, you will support operations and logistics teams by delivering high-quality reporting, cost analysis, and financial insights. Key responsibilities include preparing productivity reports, analysing performance against KPIs, supporting month-end processes, assisting with budgeting and forecasting, and partnering with supply chain stakeholders to drive efficiency. You will also contribute to transport cost analysis and maintain oversight of inventory governance.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You hold tertiary qualifications in Finance, Accounting, or a related field, and are working toward or hold CA/CPA certification. You bring experience in business analysis or management accounting, ideally within a supply chain or manufacturing environment. You demonstrate strong Excel skills, a solid understanding of cost drivers, and the ability to build productive stakeholder relationships. A curious mindset, critical thinking capability, and strong problem-solving skills will ensure success in this role.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em> </em></p><p><em>Reference Number: </em><em>06800-0013340466</em></p><p> </p><p><strong>This is a </strong>hybrid <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/dnJlbmkudmFuaGVyay42MTM0NS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
  • 2025-11-24T00:05:07Z
Senior HR Specialist
  • Liverpool, New South Wales
  • remote
  • Permanent placement
  • 135000 - 139000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half are excited to be partnering with a community-focused not-for-profit that delivers culturally informed support programs for children, families and vulnerable community members. They are looking for a Senior Human Resources Specialist to join their team.</p><p>This is an opportunity not to be missed for an HR professional who is passionate about working for a mission-led organisation and who brings a strong understanding of, and genuine commitment to, the culture, values and unique challenges of working within Aboriginal communities.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Oversee key HR functions including recruitment, onboarding, employment record management and maintaining accurate staff documentation.</li><li>Act as a central point for HR advice, supporting staff and managers on policies, employment conditions and day-to-day HR queries.</li><li>Manage ER/IR matters by providing guidance to leadership, handling workplace concerns, conducting investigations and supporting dispute resolution.</li><li>Coordinate staff training and development activities, manage the casual workforce pool and liaise with external providers for workers' compensation and EAP needs.</li><li>Review and refine HR policies, processes and systems to ensure compliance and continuous improvement across the organisation.</li><li>Provide strategic HR support to senior executives, contributing to organisational planning and people-related decision making.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>A genuine passion for supporting the community, with an understanding of and commitment to the culture, values and unique challenges of working within Aboriginal communities.</li><li>Tertiary qualifications in HR (or related field) backed by solid experience in HR/ER roles.</li><li>Strong attention to detail with the ability to handle sensitive information confidentially and professionally.</li><li>Well-developed organisational skills and confidence working with HR systems and administrative processes.</li><li>Clear, effective communicator with strong interpersonal abilities across all levels.</li><li>Proficient with Microsoft Office, email systems, databases and general online navigation.</li><li>Able to work collaboratively and respectfully with colleagues and stakeholders from diverse backgrounds while aligning with the organisation's values and policies.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZXJpbmhvbGx5LnN1dGhlcmxhbmQuMzcyOTcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-09T22:05:22Z
IT Business Analyst - Application Development
  • Mascot, New South Wales
  • remote
  • Permanent placement
  • 140000 - 160000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p>We are seeking a highly capable Business Analyst to join our growing technology team and work across a range of application-focused projects, including both greenfield builds and in-flight implementations.</p><p> </p><p>This is a hands-on role that will see you partner closely with internal stakeholders, external vendors, and technical teams to ensure successful project delivery.</p><p><br /> Applications will cover Finance, Treasury, HRIS, Asset Management as well as various planning &amp; scheduling platforms.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li> Work closely with business stakeholders to gather, document, and validate requirements.</li><li>Analyse current-state and future-state processes to support application enhancements and new solution design.</li><li>Translate business needs into functional and technical specifications.</li><li>Perform data mapping, interface analysis, and integration requirements gathering.</li><li>Collaborate with developers, architects, and testing teams to ensure solution alignment.</li><li>Participate in API and XML specification reviews and support integration testing.</li><li>Manage vendor interactions, ensuring deliverables, timelines, and scope are met.</li><li>Support UAT planning, execution, and defect management.</li><li>Provide ongoing project status reporting and communication across levels of the organisation.</li></ul><p> </p><p><strong>Skills &amp; Experience Required</strong></p><ul><li>Proven experience as a Business Analyst working on application or software projects.</li><li>Strong understanding of APIs, XML, data mapping, and system integration concepts.</li><li>Experience working across greenfield projects and existing/in-flight solution enhancements.</li><li>Excellent communication skills, with an ability to translate technical concepts for non-technical stakeholders.</li><li>Strong vendor management experience, including working with offshore or third-party delivery teams.</li><li>Solid documentation skills: process flows, user stories, functional specifications, and mapping documents.</li><li>Ability to collaborate in a fast-paced, agile or hybrid project environment.</li><li>Any experience in Supply Chain, Logistics, or Warehousing would be beneficial (not essential).</li></ul><p> </p><p>The role is 3 days in office / 2 WFH.</p><p> </p><p><em>Reference Number: </em>06800-0013344723</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjE5OTI2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2025-12-02T21:56:25Z
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