<table width="680"><tbody><tr><td width="552"><p><strong>Desktop Support Engineer</strong></p><p><br /> We're partnered with a leading organisation undergoing major IT uplift and transformation projects across APAC. With a busy year ahead, our client is looking for a capable and proactive Desktop Support Engineer who can hit the ground running, support a high-volume environment, and contribute across both BAU and project work.</p><p><br /> <br /> <strong>About the Role</strong></p><p><br /> You'll provide front-line technical support to end users across APAC (~1000 users). This role is hands-on and varied - supporting desktops, laptops, mobile devices, conferencing equipment, and managing tickets through to resolution. You'll also be involved in ongoing projects including PC refreshes, ITSM migrations, and asset management uplift.</p><p> </p><p>This is a great opportunity for someone with 4 + years' experience, strong communication skills, and a can-do attitude who can work independently and learn quickly on the job.</p><p> </p><p><em>If you have been involved in projects and have experience dealing with senior stakeholders, you'll have the opportunity to get involved with higher-level work from the start. Otherwise, training and guidance will be provided to help you grow into these responsibilities.</em></p><p><br /> <strong>What You'll Be Doing</strong></p><ul><li>Act as the level 1<sup>st</sup> and 2<sup>nd / 2.5 </sup> point of contact for IT incidents and service requests via phone, email, walk-ups, and ITSM tools.</li><li>Record, triage, and resolve tickets within SLAs, keeping users updated throughout.</li><li>Support a hybrid environment across Microsoft 365, Windows, Active Directory, and on-prem/cloud infrastructure.</li><li>Deliver remote support with occasional onsite assistance at their corporate head office (Sydney CBD).</li><li>Provide support to executives and EAs, including assistance with video/audio conferencing and meeting setups.</li><li>Assist with device provisioning, onboarding/offboarding, account setup, and procurement.</li><li>Participate in desktop hardware/software deployments (HP environment), mobile device support (Samsung/iOS), and basic networking tasks.</li></ul><p> </p><p><br /> <strong>What We're Looking For</strong></p><ul><li>4+ years' experience in Level 1/2 Desktop Support or Service Desk.</li><li>Strong problem-solving skills and the maturity to work independently.</li><li>Excellent communication skills and a professional, customer-focused approach.</li><li>Experience supporting Microsoft 365, Windows 10/11, Active Directory (on-prem), and hybrid cloud environments.</li><li>Hardware support experience across HP devices, peripherals, and mobile devices.</li><li>Familiarity with ITSM tools (experience with Cherwell/Avante is ideal but not required).</li><li>ITIL knowledge and experience working to SLAs.</li><li>Ability to prioritise and manage fluctuating ticket volumes (10-100 per day depending on triage).</li><li>Flexible and able to adjust working hours (shifts between 7:00am-3:30pm & 9:00am-5:30pm).<br /> </li></ul><p>This role will be 5 days a week onsite</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNzk1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a build to rent business focusing on creating rental communities that balance comfort and convenience, whilst prioritising tenant experiences. As the demand for quality rental housing grows, our client is rapidly expanding their portfolio with a significant number of new developments underway.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>This role is designed to support the business through their growth period by documenting processes and identifying gaps to drive operational improvements.</p><p> </p><p>Reporting into the Head of Operations and Leasing, in this role, your duties will include but are not limited to:</p><p> </p><ul><li>Document and map business processes to create clear, consistent workflows.</li><li>Identify process gaps and recommend improvements to streamline operations.</li><li>Develop and maintain system-specific documentation and SOPs.</li><li>Collaborate with operations and experts to ensure accurate documentation.</li><li>Support staff training using process documentation.</li><li>Help introduce KPIs to measure process performance (managed by ops).</li><li>Drive process automation and compliance-related system improvements.</li><li>Manage stakeholder relationships to ensure documentation alignment.</li><li>Work independently in a fast-paced, start-up environment.</li><li>Centralise and scale processes to support portfolio growth.</li><li>Use project management skills to deliver documentation on time.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To succeed in this role, you will have:</p><ul><li>Strong experience in process mapping, documentation, and business improvement initiatives.</li><li>Comfortable working independently and taking initiative in a fast-evolving environment.</li><li>Detail-oriented with excellent organisational and project management skills.</li><li>Good stakeholder management and communication skills, able to liaise with diverse teams and experts.</li><li>Background in property or facilities management is a strong advantage.</li><li>Familiarity with compliance and legislative requirements related to system operations is beneficial.</li><li>Proactive problem-solver who can identify inefficiencies and recommend practical solutions.</li><li>Ability to translate complex processes into clear, user-friendly documentation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjc1ODMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">About the Company & the Role</span></strong></p><p>Our client is a respected leader in manufacturing and distribution, specialising in delivering innovative, high-quality solutions to industries worldwide. As a Technical Writer, in this temporary role, you'll be responsible for creating clear, accurate, and accessible documentation. Collaborating with subject-matter experts, you'll transform complex concepts into user-friendly content. This role is a temporary position until around April 2026 (with potential to extend).</p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Within this role you will be responsible for:</p><ul><li>Reviewing, refining, and updating over existing documents to align with company standards and site-specific requirements.</li></ul><ul><li>Collaborating with stakeholders, participating in meetings to gather accurate information for documentation.</li><li>Adapting documentation, ensuring structure and content are aligned with operational needs.</li><li>Auditing and streamlining the businesses current document management system for improved accessibility and consistency.</li><li>Replacing outdated documentation with updated specific information.</li><li>Structuring and consolidating the site's safety management system into a streamlined, user-friendly format.</li><li>Developing user-centric materials, including manuals, procedures, and emergency response guides.</li><li>Organising and maintaining a centralized collection of technical documents within the company's system.</li><li>Liaising actively with subject-matter experts to ensure compliance with regulatory guidelines and industry standards.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li>2+ years of experience in technical writing, preferably in manufacturing, operational or industrial sectors.</li><li>Strong ability to understand and communicate complex technical concepts effectively to various audiences.</li><li>Proficient written communication skills, with exceptional attention to detail and accuracy.</li><li>Demonstrated ability to collaborate with cross-functional teams to gather, analyse, and consolidate information.</li><li>Hands-on experience with documentation tools and content management systems for organizing and maintaining technical content.</li><li>Knowledge of industry-specific standards and regulations related to technical documentation.</li><li>Ability to work independently and manage multiple projects with competing priorities while meeting strict deadlines.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p><strong>Job Reference No: </strong><strong>06810-0013278805BS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjQ1NzM0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
