It Support Engineer jobs in Sydney, New South Wales

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Desktop Support L2/3 | Mid-Sized Firm

Sydney CBD, New South Wales
remote
Permanent placement
100000 - 110000 AUD / Yearly
THE COMPANYJoin this successful Australian Financial Services organisation with 700+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.<ul><li>Team culture focused on an ownership/accountability mentality, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Highly successful and growing mid-sized Australian organisation.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>IT is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul> THE ROLE Newly created Desktop Support role focused on L2/L3 end user support, customer service and communication, as well as project delivery.You'll handle escalated tickets from the Service Desk across desktop hardware/software, mobility, network connectivity, meeting rooms, endpoint management, RMM etc.Working in a close-knit internal team, teamwork and collaboration are critical as is trust.Responsibilities: <ul><li>Desktop Support - level 2/3 end user support across desktop hardware/software, laptops, mobile devices, printers, meeting rooms etc.</li><li>Support and Administration - Microsoft 365, Active Directory, Intune, IAM platform.</li><li>Identity and Access - troubleshoot MFA, SSO, authentication, and access issues</li><li>RMM - endpoint monitoring, remote support, patching, and software deployment.</li><li>Endpoint Security - support endpoint security, patching, and vulnerability remediation.</li><li>Network and Connectivity - support & troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li>ITSM - manage incidents and service requests through the ITSM and maintain up-to-date documentation and KBA's.</li><li>Project Delivery - involvement in deployments, upgrades, improvement initiatives etc</li><li>User onboarding/offboarding </li><li>IT Asset Management </li></ul> REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES This role suits an experienced L2/L3 Desktop Support Engineer who enjoys being the person users rely on to solve problems and deliver a great technology experience, rather than simply closing tickets. Ideal if you're seeking a broad role you can take ownership of, work closely with users, develop technically, and contribute to projects.You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: <ul><li>Proven L2/L3 Desktop Support experience inside mid-sized corporate organisations with complex IT environments.</li><li>Hands-on experience with the support, troubleshooting, and administration of Microsoft 365, Active Directory, Intune, and Windows OS. </li><li>Some experience with IAM tools - e.g. Entra ID, Okta, Ping Identity etc</li><li>Endpoint Management and RMM experience.</li><li>Competent networking knowledge - TCP/IP, VPN, DNS/DHCP etc.</li><li>Strong troubleshooting and problem-solving skills, combined with a genuine customer-service mindset.</li><li>Clear and confident communicator with a strong sense of professionalism and the ability to support users at all levels.</li></ul>Attitude & personality:<ul><li>Takes ownership, uses initiative, and follows problems through to resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Proactively looks for opportunities to upskill themselves.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul> This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. Reference Number: 06800-0013521164This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMxMTM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-07T00:25:52Z

Desktop Support (Field Role) | Not-For-Profit

Parramatta, New South Wales
remote
Permanent placement
85000 - 90000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">THE OPPORTUNITY: Join an established Not-for-Profit employs 1000+ staff and delivers critical, life-changing services to thousands of Australians every day.This newly created role offers the opportunity to move beyond reactive Desktop Support into a more proactive, IT service improvement focused position.<ul><li>Variety - a mix of hands-on technical support, site visits, and projects.</li><li>Ownership - identify recurring issues, get to the root cause and implement lasting solutions rather than simply closing tickets.</li><li>Autonomy - manage your own schedule and take ownership of outcomes across multiple locations.</li><li>Benefits - company car available for site visits, hybrid working.</li><li>Location - Parramatta</li><li>Salary - $85,000 - $95,000 +super + NFP salary packaging benefits (circa $5 extra).</li></ul> ROLE SNAPSHOT As the primary onsite IT contact across multiple locations in Greater Sydney, you'll provide hands-on L2 Support while building relationships with users and identifying opportunities to improve IT service delivery.You'll spend much of your time visiting sites, understanding their specific IT challenges and working with internal IT teams to resolve technical issues and prevent recurring problems. Alongside day-to-day support, you'll contribute to technology projects.Responsibilities: <ul><li>Desktop Support - provide onsite and remote L2 support, diagnosing and resolving issues involving desktop hardware/software, mobile devices, printing, AV/VC, network devices and connectivity.</li><li>Onsite Field Support - travel to multiple office locations across Greater Sydney to provide hands-on technical support and build relationships with users. </li><li>IT Service Improvement - understand the needs and pain points of each site, identify opportunities for improvement and proactively implement solutions that enhance IT service delivery.</li><li>Problem Management - investigate recurring incidents, uncover underlying technical causes, and implement permanent fixes to prevent repeat issues. </li><li>Technical Problem Solving - collaborate with internal IT teams to resolve complex technical issues.</li><li>Project Delivery - support hardware and software roll outs, upgrades, new site set ups, office relocations, and IT asset procurement.</li></ul> REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: Suitable for a Desktop Support Engineer who enjoys the building relationships through onsite field work and implementing lasting solutions that improve IT service delivery, over simply closing tickets and moving on.Ideal if you're at your best when meeting people in-person and when given the autonomy to manage your own schedule. Skills & experience: <ul><li>Proven L2 Desktop Support experience in complex, multi-site environments.</li><li>Hands-on experience with the support and troubleshooting of Microsoft 365, Entra ID, Intune, Windows OS, desktops, laptops, mobile phones, printers etc. </li><li>Experience supporting hardware and software rollouts, upgrades or site setups.</li><li>Full Australian driver's license and comfortable driving to sites (company car available).</li><li>Interest in being involved in a purpose driven Not-for-Profit.</li></ul>Attitude & personality:<ul><li>Outgoing 'people person' enjoys in-person interaction with end users to understand and then proactively address their needs.</li><li>Good analytical and problem-solving skills.</li><li>Self-motivated with strong organisational skills.</li><li>Friendly and approachable with excellent communication & customer-service skills.</li><li>Eager to build presence, form relationships, and become the 'face of IT'.</li><li>Professional presentation.</li></ul> This is a full-time permanent role located in Parramatta and is offering $85,000 - $90,000+super + NFP salary packaging benefits (depending on experience). *Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06800-0013528579<h4>This is an hybrid position.</h4></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjk0MjcxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-20T03:39:13Z

Data Engineer (Data quality & governance)

Mascot, New South Wales
remote
Contract/Temporary
140000 - 150000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">The OpportunityWe are seeking an experienced Data Engineer with a strong Microsoft data platform background to support a data quality and governance initiative ahead of a Microsoft Purview implementation.This role will focus on assessing, improving and standardising data across the organisation, ensuring data is accurate, consistent, complete and fit for purpose before it is brought into a formal data governance framework.Working closely with data, technology and business stakeholders, you will identify data quality issues, establish validation and remediation processes, and help lay the foundations for effective data discovery, lineage and governance through Microsoft Purview.This is an opportunity for a hands-on Data Engineer who enjoys solving complex data problems and improving the reliability and trustworthiness of enterprise data. Key Responsibilities<ul><li>Assess existing data assets, pipelines and datasets to identify data quality issues, inconsistencies, duplication and gaps.</li><li>Profile data to establish quality baselines across accuracy, completeness, consistency, validity and uniqueness.</li><li>Develop and implement data validation rules, quality checks and automated monitoring processes.</li><li>Investigate data anomalies, perform root cause analysis and work with relevant stakeholders to resolve underlying issues.</li><li>Build, maintain and optimise data pipelines and transformation processes within the Microsoft data ecosystem.</li><li>Support data cleansing, standardisation, reconciliation and remediation activities in preparation for Microsoft Purview implementation.</li><li>Work with data owners and business stakeholders to define data quality rules, standards, critical data elements and ownership.</li><li>Document data definitions, business rules, data flows, source systems and lineage to support future governance and catalogue capabilities.</li><li>Collaborate with data architects, engineers and governance teams to ensure data assets are appropriately structured and prepared for discovery and classification.</li><li>Establish repeatable processes and reporting to measure data quality improvements and support ongoing data management.</li></ul> Skills and Experience<ul><li>Exposure to Microsoft Purview, particularly data discovery, cataloguing, classification, lineage and governance capabilities (beneficial).</li><li>Proven experience as a Data Engineer within a Microsoft-centric data environment.</li><li>Strong hands-on SQL skills, including data profiling, complex queries, reconciliation and validation.</li><li>Experience developing and maintaining data pipelines, data transformations and integration processes.</li><li>Demonstrated experience identifying, analysing and resolving data quality issues across complex datasets.</li><li>Understanding of data quality dimensions, data profiling, metadata management and data governance principles.</li><li>Experience implementing automated data quality checks, validation rules and monitoring frameworks.</li><li>Ability to work with both technical teams and business stakeholders to translate data requirements into practical solutions.</li><li>Strong analytical, problem-solving and documentation skills.</li></ul> This is a 6 month fixed term contract - 5 days in office. Due to the location of the client, you will additionally require a valid driving licence as well as your own mode of transport. Reference number: 06800-0013525206 </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjIxMzUxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-14T01:54:09Z

Infrastructure Engineer (Azure) | $140-150k+super

Sydney CBD, New South Wales
remote
Permanent placement
140000 - 150000 AUD / Yearly
THE COMPANY This company is an iconic Australian success story spanning almost 40 years. Today, they employ 2000+ employees across Australia, Europe, the Middle East, North America, and Asia. <ul><li>Modern Azure environment with significant investment in cloud networking & security technologies, including SD-WAN & SASE.</li><li>Key role managing, scaling, and securing their expanding global infrastructure footprint.</li><li>Sydney-based IT team who value teamwork, collaboration, and innovation / automation.</li><li>Fast-paced environment in a growing and ambitious organisation.</li><li>Hybrid working.</li></ul> ROLE SNAPSHOT This is a broad, hands-on Infrastructure Engineer role combining L3 escalation support with the design and delivery of global infrastructure projects.Working in a close-knit team, you'll provide technical guidance and escalation support to juniors while taking ownership of the availability, performance, and security of the global infrastructure.Key elements of the role include:<ul><li>Administer, support and improve network, server, and cloud infrastructure.</li><li>Build, administer & optimise Azure IaaS services.</li><li>Administer Microsoft 365, Intune, Windows Server, Active Directory, DNS/DHCP.</li><li>Design and implement secure, reliable infrastructure solutions.</li><li>Resolve escalated L3 infrastructure issues and provide escalation support to the Service Desk.</li><li>Manage endpoint protection, device management, and patching.</li><li>Lead infrastructure and security projects, including Azure migrations, SD-WAN and SASE deployments, and new site implementations.</li><li>Work with IT teams and business stakeholders to deliver infrastructure aligned to business needs.</li><li>Identify opportunities to improve performance, security, automation, and operational efficiency.</li><li>Maintain accurate documentation.</li></ul> REQUIRED SKILLS / EXPERIENCE / PERSONAL QUALITIES This role will suit a hands-on Infrastructure Engineer with strong Azure IaaS experience and a broad infrastructure skill set, looking to work across cloud, networking and security technologies.Ideal for someone who enjoys solving complex infrastructure problems and balancing L3 support with designing and delivering projects.Essential skills and experience: <ul><li>Proven experience managing Azure cloud infrastructure within complex environments.</li><li>Hands-on experience with the administration of Windows Server, Active Directory, M365, and Intune.</li><li>Broad experience spanning server, network, and cloud infrastructure.</li><li>Infrastructure projects delivery experience, ideally involving design and implementation.</li></ul>Desirable experience: <ul><li>Experience with Zero Trust networking, SASE, and SD-WAN.</li></ul>Personal qualities: <ul><li>Self-motivated and comfortable taking ownership of technical issues and projects.</li><li>Curious and committed to ongoing learning and technical development.</li><li>Collaborative, approachable and able to work effectively within a close-knit team.</li><li>Enjoys troubleshooting, solving problems and improving existing environments.</li></ul> This is a full-time permanent role offering hybrid working and $140,000 - $150,000 (plus super) - depending on experience. *Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.Reference Number: 06800-0013524418This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY3MDc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-13T02:09:41Z

IT Manager

Sydney CBD, New South Wales
remote
Contract/Temporary
500 - 550 AUD / Daily
Main Duties: <ul><li>Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors.</li><li>Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.</li><li>Manage ICT assets, including laptops, mobile devices, software, and user accounts, ensuring compliance with organisational standards and processes.</li><li>Support the administration and operation of key technology platforms, including the 3CX phone system, staff onboarding/offboarding processes, and cybersecurity initiatives.</li><li>Maintain strong relationships with internal stakeholders and external ICT partners, providing regular reporting and participating in account management meetings.</li><li>Identify, escalate, and assist in managing ICT and cybersecurity risks and incidents, supporting business continuity requirements.</li><li>Develop and maintain ICT documentation, user guides, and training resources to improve system usage and staff capability.</li><li>Mentor and support junior operational staff in delivering day-to-day technical support and ICT administration services.</li><li>Contribute to ICT projects, continuous improvement initiatives, and broader operational activities as directed by the COO and ICT Manager.</li></ul> This is a hybrid position. Reference Number: 06800-0013512104By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/aGVucnkud29vLjAyMTMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-09-23T01:13:03Z

Cloud Manager

Sydney, New South Wales
remote
Contract/Temporary
750 - 1000 AUD / Daily
<table width="680"><tbody><tr><td width="507">Responsibilities: <ul><li>Ensure cloud services and infrastructure remain operational, secure, and effectively maintained through completion of routine operational tasks.</li><li>Provide deep technical expertise and enterprise-level experience in the design, implementation, configuration, documentation, management, and support of Microsoft Azure Cloud Services.</li><li>Optimize Azure cloud performance and capacity, ensuring consumption is well managed and costs are monitored within budget.</li><li>Maintain licensing compliance across all products and services.</li><li>Implement, test, and maintain disaster recovery, backup, and recovery procedures in line with defined service level agreements.</li><li>Administer Microsoft 365 and Azure backup environments in accordance with RTO and RPO commitments.</li><li>Identify and implement automation opportunities to streamline processes and improve IT team productivity.</li><li>Maintain a strong security posture by ensuring applications, infrastructure, and networks are well architected and supported by robust operational processes that enhance end-user productivity and experience.</li><li>Ensure all new system designs follow secure-by-design principles.</li><li>Participate in corporate projects and provide infrastructure expertise as required.</li><li>Review solution designs and support project teams in modernizing and optimizing workloads.</li></ul> Network, Firewall, and Infrastructure<ul><li>Demonstrate deep knowledge of Cisco ISE, Meraki, and Zscaler.</li><li>Apply strong expertise in cloud networking and security, including DNS, DHCP, and Group Policy.</li><li>Maintain the security and integrity of network infrastructure across all office locations and cloud environments.</li><li>Deliver infrastructure projects aligned with IT strategy.</li></ul> Reporting<ul><li>Prepare reports for key stakeholders, including senior leadership, that provide visibility into key IT operational metrics, risk areas, and opportunities for improvement.</li></ul> Reference Number: 06800-0013518408This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/aGVucnkud29vLjEwMTQzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-10-06T00:20:52Z

6 results for It Support Engineer in Sydney, New South Wales