<table width="680"><tbody><tr><td width="552"><p>Level 1-1.5 Desktop Support Engineer<br /> Contract until end of year (highly regarded project with planned extension of 24 months+)<br /> <br /> North Sydney - 5 days a week on-site</p><p> </p><p>We're looking for a Level 1-1.5 Desktop Support Engineer to join a long-term, high-profile project supporting circa 150 users across multiple sites. This is a hands-on, on-site role, ideal for someone immediately available or able to start within the next two weeks.<br /> </p><p><strong>Key responsibilities:</strong></p><ul><li>Providing Level 1-1.5 desktop and end-user support to approximately 150 users</li><li>Acting as a first point of contact for IT support issues (face-to-face and remote)</li><li>Onboarding and offboarding users, including account setup, provisioning, and equipment allocation</li><li>Supporting users based in Sydney and Airforce sites</li><li>Hardware troubleshooting and break/fix support (laptops, desktops, monitors, peripherals)</li><li>Building, configuring, and deploying laptops, iPads, printers, and mobile devices</li><li>Supporting video conferencing rooms and AV setups (Logitech & Polycom)</li><li>Performing basic networking tasks (connectivity issues, patching, troubleshooting)</li><li>Supporting Windows 10/11 environments</li><li>Logging, tracking, and updating tickets within the service desk system</li><li>Escalating incidents and requests to Level 2/3 teams where required</li><li>Assisting with BAU tasks and project-related activities as needed</li><li>Maintaining clear documentation and following IT processes and standards<br /> </li></ul><p><strong>Required skills and experience:</strong></p><ul><li>Proven experience in a Level 1 or Level 1-1.5 Desktop / IT Support role</li><li>Strong hands-on hardware and device setup experience</li><li>Experience with onboarding and offboarding processes</li><li>Solid working knowledge of Windows 10/11</li><li>Basic networking knowledge</li><li>Strong customer service skills with a professional, user-focused approach</li><li>Ability to work full-time on-site in North Sydney - full-time onsite in North Sydney with one-off Wagga Wagga travel if required.</li></ul><p> </p><p>This is a stable contract opportunity on a project already approved to extend beyond the initial term, offering strong continuity for the right candidate.<br /> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4xODc3OS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY </span></strong></p><p>An established technology company that builds security and access systems for large organisations.</p><p><strong>On offer:</strong></p><ul><li>Hands-on role supporting systems and business critical applications across global offices.</li><li>Exposure to projects, upgrades and continuous improvement initiatives.</li><li>Ownership across support, standards, documentation and change.</li><li>Private health insurance</li><li>Onsite role (5 days a week)</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p>As an IT support analyst, you will support performance and reliability of applications and infrastructure across global offices.</p><p>This is a hands-on support role, combining day-to-day troubleshooting with project work, system upgrades, documentation and continuous improvement.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide application and infrastructure support for critical business systems</li><li>Monitor system performance, availability, and capacity, and carry out proactive maintenance</li><li>Troubleshoot and resolve complex incidents, including root cause analysis and permanent fixes</li><li>Plan and deliver system upgrades, including scheduling, coordination, and rollback planning</li><li>Support IT projects and change initiatives from analysis through to implementation</li><li>Work closely with business stakeholders to understand requirements and propose solutions</li><li>Coordinate with vendors and third parties when required</li><li>Maintain technical documentation, standards, and runbooks for each location</li><li>Ensure systems align with security, compliance, and internal IT standards</li></ul><p> </p><p><strong>YOUR PROFILE:</strong></p><p>Suitable for a strong Infrastructure/ Systems support engineer with experience supporting global enterprise environments.</p><p>Ideal for a technical guru with a strong focus on support, that proactively seeks out problems to innovate the business workflows.</p><p><strong>The following is required:</strong></p><ul><li>IT support or infrastructure Support background in a global environment</li><li>Strong experience with <strong>Windows Server & Desktop</strong>, including Active Directory, DNS, DHCP, Group Policy</li><li>Experience supporting <strong>Microsoft 365</strong> (Outlook, Teams, OneDrive, SharePoint)</li><li>Solid <strong>networking knowledge</strong> (Wi-Fi, VPNs, IP, DNS, connectivity troubleshooting)</li><li>Experience with <strong>virtualisation platforms</strong> (VMware, Hyper-V)</li><li>Experience with endpoint security tools (AV, patching, encryption, MFA)</li><li>Familiarity with ITIL-based support processes and ticketing systems</li><li>Clear communication skills and confidence engaging with business stakeholders</li><li>Strong problem-solving mindset with focus on root cause, not just workarounds</li><li>Organised, process-driven, and able to manage multiple priorities</li></ul><p><strong>Nice to have:</strong></p><ul><li>ITIL Foundation or similar certification</li><li>ISO certifications/ Security frameworks knowledge (ISO207001, SOC2 etc.)</li><li>Exposure to security or physical security systems (access control, CCTV)</li></ul><p> </p><p><strong>This is a full-time role located in Macquarie Park (on-site), offering $90,000 - $100,000 (plus super).</strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p><em>Reference Number: 06800-0013360655</em></p><h4><strong>This is a </strong>On-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjExOTY5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>THE COMPANY: </strong></p><p>This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers.</p><ul><li>Highly profitable and successful global organisation with a strong reputation and a flat structure.</li><li>Established firm who still retain the positive elements of a startup/scaleup feel.</li><li>60+ staff around the globe and growing. </li><li>Supportive culture focusing on curiosity, creativity, and hard work. </li><li>Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing.</li><li>Significant professional development, training, and learning opportunities.</li><li>Hybrid working.</li></ul><p> </p><p><strong>ROLE SNAPSHOT: </strong></p><p>As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions.</p><p>Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</p><p>Product specific training is provided.</p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 & 2 technical support to electronic trading clients and their execution systems.</li><li>Monitor & troubleshoot trades in real-time electronic trading systems.</li><li>Involvement in supporting all aspects of the trading system.</li><li>Investigation of system logs.</li><li>Daily system availability and functionality testing (server health checks, order testing etc).</li><li>Troubleshoot network connectivity. </li><li>Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</li><li>Work with a global team in in a follow-the-sun model</li><li>Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</li></ul><p> </p><p><strong>REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </strong></p><p>Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets.</p><p>Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </p><p>Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven Application/Software Support background (or similar).</li><li>Background supporting front office traders in investment banking, brokerages or similar is beneficial.</li><li>Linux command line skills (trace logs, update configs, investigate host utilization, troubleshooting skills).</li><li>Financial markets knowledge (Derivatives, Futures, Options etc).</li><li>Python, Bash and/or SQL scripting skills are beneficial.</li><li>Logical troubleshooting skills.</li><li>A passion for financial trading and interest in algorithmic trading is beneficial.</li><li><strong>Demonstrated attitude & personal qualities</strong>: ability to handle pressure while troubleshooting critical systems; strong attention to detail with exceptional communication + customer service skills; curious/inquisitive, intelligent & eager to learn (enjoys labs and tinkering).</li><li>Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path.</li></ul><p> </p><p><strong>This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $120,000 - $160,000 (plus super) + bonus - depending on experience.</strong></p><p> </p><p> </p><p><em>*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></p><p> </p><p> </p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: 06800-0013334622</em></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE4NDI0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This company is a global SaaS provider who develop innovative cloud-based software solutions to better manage and monitor risk & compliance. </p><p>They employ circa 140 staff who collaborate across multiple office locations around the world.</p><p>Hybrid working available.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>As the Technical Support Specialist, you'll be the main IT point of contact for Australia, focused on IT Support for internal users (break/fix), project management, vendor management, and stakeholder communication.</p><p>It's a 'non-standard role' where you'll work alongside a global IT team yet be responsible for running local IT in Australia.</p><p>You'll be required to understand the wider scope of IT and how it fits strategically into the business, then effectively communicate this to local stakeholders.</p><p> </p><p><strong>Responsibilities include: </strong></p><ul><li>Break/fix IT Support for internal users - laptops, Windows & Mac OS, Microsoft 365 & Azure, Windows Server, routers/switches & wireless access points, printers, mobile phones etc.</li><li>Monitor and manage internal local network systems infrastructure.</li><li>Project planning and management of local IT projects.</li><li>SaaS vendor management.</li><li>Extensive communication with senior stakeholders to understand and address IT pain points and facilitate IT change management.</li><li>Think outside the box to develop innovative IT solutions to fix business problems.</li><li>IT Security - rolling out security features and educating on security awareness while ensuring users abide by policies/procedures.</li><li>Prepare technical writing and detailed documentation</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE / BACKGROUND / KNOWLEDGE</span></strong></p><p> </p><p>Suitable for an IT Support Specialist with competent infrastructure knowledge and capable of 'seeing the bigger picture' when it comes to IT.</p><p>Ideal for someone who wants to move towards IT management in the future - management, oversight, and strategy.</p><p><strong> </strong></p><p><strong>The following is required: </strong></p><ul><li>Proven desktop & infrastructure support experience inside mid-sized yet complex enterprise environments.</li><li>Competent technical understanding of Windows Server; Azure & Microsoft 365; Virtualisation; Routing/Switching and WAN/LAN.</li><li>Demonstrate vendor management and project management experience.</li><li>Excellent communication skills, capable of clearly articulating thoughts/concepts in easy-to-understand language while forming relationships with management and understanding their needs.</li><li>Self-starter capable of working independently, managing their own priorities, and making decisions with minimal supervision.</li><li>Display a clear ability for self-learning and proactively 'thinking outside the box' to problem solve. </li><li>Show logical and competent technical troubleshooting and problem-solving skills.</li><li>Able to work in a fast-paced environment and capable of successfully navigating roadblocks.</li><li>Successfully pass criminal and background police checks.</li></ul><p> </p><p> </p><p><strong>This is a full-time permanent role located in the Sydney CBD (hybrid working available) that is offering circa $110,000 - $120,000 (plus super) - depending on experience<em>.</em></strong></p><p> </p><p><em>Reference Number: 06800-0013363605</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjk2MTgwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>Robert Half has exclusively partnered with a nationally recognized organization who are looking to add a BI / Data Manager to their Technology Team on a full-time permanent basis.</p><p>They offer a flat structure, and a very warm and hospitable working culture.</p><p>This will be a hands-on role, so we need a leader who still likes to roll their sleeves up and get stuck into the data themselves.</p><p> </p><p><strong>Skill set / Experience required:</strong></p><ul><li>Proven experience leading a small, high performing BI team</li><li>Experienced working with the MS BI stack - <strong><em>SQL, Azure, Power BI</em></strong></li><li>The ability to develop advanced Power BI models and dashboards for operational, financial, sustainability, and commercial reporting</li><li>Experience of automation of data models and reporting</li><li>A thought leader when it comes to Data Quality & Governance</li><li>The experience to implement and maintain a Data Strategy / Data Roadmap</li><li>Experienced managing budgets</li><li>Vendor & Stakeholder management expertise</li><li>Demonstrable experience of identifying areas of improvement when it comes to reporting efficiencies</li><li>The ability to translate business requirements into technical solutions via data</li><li>Excellent communication skills - the ability to manage expectations & influence senior leaders</li></ul><p> </p><p>The company offers a flexible workplace, with a 3 day in office / 2-day WFH policy.</p><p>Note - it is a requirement you can drive.</p><p>You must possess unlimited full working rights in Australia.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><a href="https://rh--c.vf.force.com/a1GVT000005VX6T2AW">06800-0013340445</a></p><p><strong><em> </em></strong></p><h4><strong>This is a hybrid</strong> <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FuYS5rZWVuYW4uMzAyNjIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
