<table width="680"><tbody><tr><td width="552"><p><strong>Desktop Support Engineer</strong></p><p><br /> We're partnered with a leading organisation undergoing major IT uplift and transformation projects across APAC. With a busy year ahead, our client is looking for a capable and proactive Desktop Support Engineer who can hit the ground running, support a high-volume environment, and contribute across both BAU and project work.</p><p><br /> <br /> <strong>About the Role</strong></p><p><br /> You'll provide front-line technical support to end users across APAC (~1000 users). This role is hands-on and varied - supporting desktops, laptops, mobile devices, conferencing equipment, and managing tickets through to resolution. You'll also be involved in ongoing projects including PC refreshes, ITSM migrations, and asset management uplift.</p><p> </p><p>This is a great opportunity for someone with 4 + years' experience, strong communication skills, and a can-do attitude who can work independently and learn quickly on the job.</p><p> </p><p><em>If you have been involved in projects and have experience dealing with senior stakeholders, you'll have the opportunity to get involved with higher-level work from the start. Otherwise, training and guidance will be provided to help you grow into these responsibilities.</em></p><p><br /> <strong>What You'll Be Doing</strong></p><ul><li>Act as the level 1<sup>st</sup> and 2<sup>nd / 2.5 </sup> point of contact for IT incidents and service requests via phone, email, walk-ups, and ITSM tools.</li><li>Record, triage, and resolve tickets within SLAs, keeping users updated throughout.</li><li>Support a hybrid environment across Microsoft 365, Windows, Active Directory, and on-prem/cloud infrastructure.</li><li>Deliver remote support with occasional onsite assistance at their corporate head office (Sydney CBD).</li><li>Provide support to executives and EAs, including assistance with video/audio conferencing and meeting setups.</li><li>Assist with device provisioning, onboarding/offboarding, account setup, and procurement.</li><li>Participate in desktop hardware/software deployments (HP environment), mobile device support (Samsung/iOS), and basic networking tasks.</li></ul><p> </p><p><br /> <strong>What We're Looking For</strong></p><ul><li>4+ years' experience in Level 1/2 Desktop Support or Service Desk.</li><li>Strong problem-solving skills and the maturity to work independently.</li><li>Excellent communication skills and a professional, customer-focused approach.</li><li>Experience supporting Microsoft 365, Windows 10/11, Active Directory (on-prem), and hybrid cloud environments.</li><li>Hardware support experience across HP devices, peripherals, and mobile devices.</li><li>Familiarity with ITSM tools (experience with Cherwell/Avante is ideal but not required).</li><li>ITIL knowledge and experience working to SLAs.</li><li>Ability to prioritise and manage fluctuating ticket volumes (10-100 per day depending on triage).</li><li>Flexible and able to adjust working hours (shifts between 7:00am-3:30pm & 9:00am-5:30pm).<br /> </li></ul><p>This role will be 5 days a week onsite</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNzk1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is an established and reputable leader in the Property & Construction space, delivering a diversified portfolio of high-profile infrastructure, commercial, industrial, government, residential projects.</p><p> </p><ul><li>Proudly 100% Australian owned retaining a 'family feel'. </li><li>Profitable, growing, and successful organisation with a strong reputation and no red tape.</li><li>800+ staff and growing</li><li>Learning and professional development available.</li><li>Cohesive, friendly and collaborative team environment.</li><li>Hybrid working.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE & RESPONSIBILITIES</span></strong></p><p> </p><p>Broad Network Systems Engineer (L2/3) to ensure the availability, performance and security of the organisations corporate network systems infrastructure.</p><p> </p><p>Working in a close knit and supportive team, you will be responsible for a complex enterprise hybrid-environment.</p><p> </p><p>This is a junior to mid-level role that will develop and expand over time.</p><p> </p><p>Hybrid working.</p><p> </p><p><strong>Responsibilities include: </strong></p><ul><li>Maintain, administer, and support the corporate and branch network - routers, switches, firewalls, wireless, SD-WAN, WAN/LAN, VPN etc.</li><li>Manage, administer and L2/3 support across Windows Server, VMware, Citrix, Office 365, Active Directory/Entra ID, Intune.</li><li>Handle backups, DR and BCP.</li><li>Patching and monitoring to ensure system availably, reliability, security, and performance.</li><li>Troubleshooting, root cause analysis, incident management, and fault resolution.</li><li>Assist with the design and implementation of new IT solutions.</li><li>Handle escalations from the Service Desk as needed.</li><li>Ensure up-to-date documentation.</li><li>Project delivery - network redesign / upgrades / segmentation; new site set up (commission/decommission); office relocations; new infrastructure builds to support data-related projects etc</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE / KNOWLEDGE / SKILLS & PERSONAL QUALITIES</span></strong></p><p> </p><p>Suitable for a junior-mid level Infrastructure Engineer / Administrator with broad experience across managing mid-sized enterprise network systems infrastructure.</p><p> </p><p>Ideal for some hungry to learn seeking an opportunity that will grow and evolve over time.</p><p> </p><p><strong>The following is needed: </strong></p><ul><li>Proven networking experience - administration & support of routers, switches, firewalls and wireless. </li><li>Proven experience with the support & administration of Windows Server, VMware/Hyper-V, and Office 365.</li><li>Competent networking knowledge (VPN, WAN/LAN, TCP/IP, DNS/DHCP).</li><li>Background working in mid-sized yet complex enterprise environments on hybrid private datacentre infrastructure.</li><li>Relevant certifications - e.g. CCNA, Microsoft.</li><li>Culture fit is key - friendly with no ego, happy to help others no matter the task, sense of camaraderie, excellent communication skills, enjoys taking accountability and proactively identifying/resolving issues.</li></ul><p> </p><p> </p><p> </p><p><strong>This is a full-time permanent role located North of the CBD (hybrid working available) and is offering $110,000 - $115,000 (plus super) - depending on experience.</strong></p><p> </p><p> </p><p><em><strong>*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</strong></em></p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: 06800-0013339675</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjcxMTYyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span data-contrast="auto">THE COMPANY: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Highly profitable and successful global organisation with a strong reputation and a flat structure. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Established firm who still retain the positive elements of a startup/scaleup feel. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">60+ staff around the globe and growing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Supportive culture focusing on curiosity, creativity, and hard work. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Significant professional development, training, and learning opportunities. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Hybrid working. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p> </p><p><strong><span data-contrast="auto">ROLE SNAPSHOT: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Product specific training is provided. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">Key elements of the role: </span></em></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Level 1 & 2 technical support to electronic trading clients and their execution systems.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor & troubleshoot trades in real-time electronic trading systems. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Involvement in supporting all aspects of the trading system.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Investigation of system logs.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Daily system availability and functionality testing (server health checks, order testing etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Troubleshoot network connectivity. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Work with a global team in in a follow-the-sun model</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">The following is required: </span></em></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Proven Application/Software Support background (or similar). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Background supporting front office traders in investment banking, brokerages or similar is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Linux command line skills (trace logs, update configs, investigate host utilization, troubleshooting skills).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Financial markets knowledge (Derivatives, Futures, Options etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Python, Bash and/or SQL scripting skills are beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Logical troubleshooting skills. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">A passion for financial trading and interest in algorithmic trading is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><strong><span data-contrast="auto">Demonstrated attitude & personal qualities</span></strong><span data-contrast="auto">: ability to handle pressure while troubleshooting critical systems; strong attention to detail with exceptional communication + customer service skills; curious/inquisitive, intelligent & eager to learn (enjoys labs and tinkering).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $120,000 - $160,000 (plus super) + bonus - depending on experience. </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </span></em><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p> </p><p><strong><span data-contrast="auto">Apply Today</span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Please send your resume by clicking on the apply button.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">Reference Number: 06800-0013334622</span></em><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">This is a </span></span></em></strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">hybrid</span></span></em> <strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">position.</span></span></em></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":2,"335551550":2,"335551620":2,"335559738":0,"335559739":0,"335559740":20}"> </span></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE1ODYwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY:</span></strong></p><p> </p><p>This company is an ASX-listed Healthcare organization who has improved the lives of tens of thousands of people in multiple locations across Australia, Asia Pacific, the UK and Europe.</p><p>They are currently building out their internal IT team as the business scales up to support and enhance their infrastructure.</p><p> </p><p><strong>On offer:</strong></p><ul><li>Hybrid office work (3 days in office)</li><li>Working directly alongside the Team Lead to upskill and knowledge share.</li><li>Broad role across both systems and network engineering tasks.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE:</span></strong></p><p>Network Systems Engineer administering, maintaining, and troubleshooting the IT infrastructure across a hybrid (on-prem/ Private data center) environment.</p><p>This role involves BAU work + some projects, supporting and enhancing the network, Windows Server, virtualisation, and private cloud environment.</p><p> </p><p><strong>Responsibilities: </strong></p><ul><li>Maintaining and supporting LAN, WAN, WLAN in an enterprise business.</li><li>Configuring routers, switches, firewalls, load balancers, VPNs.</li><li>Administering and supporting Windows servers, virtualization platforms (VMware) and M365.</li><li>BAU maintenance - patching and updating Servers for security.</li><li>Troubleshooting network performance problems and outages.</li><li>Dealing with escalations from the Service Desk.</li><li>Maintain detailed network documentation and diagrams.</li><li>Project work - Setting up new sites, re-designing networks, upgrading current systems.</li></ul><p><strong><span style="text-decoration: underline;">YOUR PROFILE:</span></strong></p><p>Suitable for a System& Network Administrator/ Engineer, who's worked in a similar mid-sized and complex Enterprise environment.</p><p>Ideal for a proactive self-starter, keen to expand their knowledge, and grow their career in a small, collaborative team.</p><p> </p><p><strong><em>Required skills: </em></strong></p><ul><li>Competent skills administering Windows Server, VMware and M365.</li><li>Hands on experience with the administration of network routers, switches, and firewalls.</li><li>Experience patching servers to maintain security.</li><li>Certifications such as CCNA, CompTIA+ and Microsoft are highly desirable.</li><li><strong><span style="text-decoration: underline;">Attitude</span></strong>: Genuine passion for learning and growing, who enjoys taking on responsibility.</li><li><strong><span style="text-decoration: underline;">Team fit / personality</span></strong>: Strong interpersonal and communication skills to collaborate effectively across teams.</li></ul><p> </p><p><strong>This is a full-time role located in St Leonards (hybrid working), offering $100,000 - $115,000 (plus super).</strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: </em><em>06800-0013341276</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjU5NDU3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>We're seeking an experienced Business Analyst with strong insurance domain knowledge to join our growing data and reporting team.</p><p> </p><p>In this role, you'll work closely with business stakeholders, data engineers, and reporting specialists to deliver insights and solutions that drive strategic decision-making across the organisation.</p><p> </p><p>Ideally you will also have a strong technical base (SQL, Power BI), so you under how to build reports as well as understand data mapping and security.</p><p> </p><p>Key responsibilities:</p><p> </p><ul><li>Collaborate with business units to gather, analyse, and document data and reporting requirements.</li><li>Translate complex business needs into clear technical specifications and data models.</li><li>Support the design and delivery of dashboards, reports, and analytics solutions.</li><li>Identify data quality issues and work with teams to improve data integrity and governance.</li><li>Liaise between business and technical teams to ensure solutions meet functional and non-functional requirements.</li><li>Contribute to continuous improvement initiatives within the data and reporting space.</li></ul><p> </p><p>About you:</p><p> </p><ul><li>Proven experience as a Business Analyst within the insurance industry.</li><li>Strong understanding of areas such as policy, claims, underwriting, brokerage, fees and commissions.</li><li>Skilled in requirements gathering, process mapping, and stakeholder management.</li><li>Familiar with data reporting tools (e.g. Power BI, Tableau) and SQL or data querying concepts - beneficial</li><li>Excellent communication and documentation skills.</li><li>Self-starter who thrives in a collaborative, hybrid work environment.</li></ul><p> </p><p>The client is based in the CBD and operates a hybrid working model (3/2).</p><p> </p><p><em>Reference Number: </em>06800-0013342120</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0Ljg1NzY4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<ul><li><table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p> </p><p>Operating in the Insurance industry, this Australian Financial Services corporation employs 80+ staff and delivers purpose driven outcomes for Australian households, businesses, and communities.</p><p> </p><ul><li>Cyber-aware CEO, Board, and Executive Leadership team.</li><li>Forward thinking with investment in IT and Cybersecurity through a modern cloud-first approach (Microsoft Azure, ZTNA) with no legacy technology.</li><li>Upcoming implementation of a modern data analytics solution - Azure Databricks.</li><li>Strong emphasis on data management, security and risk mitigation.</li><li>More than $1 billion in written premiums.</li><li>Additional superannuation contributions.</li><li>Emphasis on learning & development and a work/life balance.</li><li>Hybrid working.</li></ul><p> </p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE & RESPONSIBILITIES: </span></strong></p><p> </p><p> </p><p>Newly created <strong>Head of Information Security</strong> position operating in a small yet impactful team of 3 to lead and improve the enterprise security function.</p><p> </p><p> </p><p>Engaging directly with the Board, you will provide strategic direction and practical leadership on how to best improve information security in alignment with organisational objectives.</p><p> </p><p> </p><p>Operating in a mature and modern cloud environment, you will focus on improving and refining information security, while simultaneously building positive confidence at the Board level through improved Board reporting, education, and communication.</p><p> </p><p> </p><p><strong>Key responsibilities and deliverables: </strong></p><ul><li><strong>Lead the strategic direction of Information Security</strong> in alignment with business objectives and mission.</li></ul><ul><li><strong>Build and maintain successful relationships as a trusted cyber security advisor</strong> <strong>with the Board</strong>, Executive Leadership team, Technology teams, and wider organisation.</li><li><strong>Establish confidence with the Board</strong> <strong>through producing high-quality Board papers</strong> that provide clear and confident reporting on cyber posture, risks, vulnerabilities, metrics, and investment priorities.</li><li><strong>Board and Executive level communication</strong> translating complex security risks/issues into an understandable business context.</li><li><strong>Improve Information Security operating cadence</strong> across Technology and the broader organisation.</li><li><strong>Ensure ongoing compliance</strong> with legislative and policy frameworks including Protective Security Policy Framework (PSPF), ISM, Essential Eight, Privacy Act etc.</li></ul><ul><li><strong>Educate business leaders and end users</strong> on cyber controls, risk awareness, and behavioural best practices.</li><li>Embed a pre-emptive and proactive culture around the awareness of current/emerging cyber threats.</li></ul><ul><li><strong>Manage third-party security providers</strong> to deliver 24/7 monitoring, incident response, and security operations.</li><li>Strengthen relationships with the Australian Cyber Security Centre for threat intelligence and early warnings.</li><li>Oversee controls implementation, risk management, and continuous improvement across Information Security.</li><li>Support the <strong>uplift of internal capability within</strong> <strong>the Information Security team,</strong> including hiring, coaching, and mentoring.</li></ul><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / EXPERIENCE </span></strong></p><p> </p><p> </p><p>Suitable for a Head of Information Security experienced operating as a trusted advisor at the Board level yet still capable of undertaking a broad role inside a small yet impactful team.</p><p> </p><p> </p><p>A background operating and socialising at the Board level (including preparing / presenting Board reports) then translating and communicating complex security risks/issues into an easy-to-understand business context is essential.</p><p> </p><p> </p><p>Ideal for a Security leader seeking to improve/refine Information Security inside a purpose driven and forward-thinking organisation who invests in modern technologies and values continuous education.</p><p> </p><p> </p><p><strong>Experience and Qualifications:</strong></p><ul><li><strong>Education:</strong> Bachelor's degree in IT, Cyber Security, or a related field</li><li><strong>Certifications:</strong> relevant industry certifications e.g. CISSP, CISM, CISA</li><li><strong>Experience:</strong></li><ul><li>Leading enterprise security functions across strategy, incident response, and governance, risk & compliance.</li><li>Strong understanding of cyber resilience, risk posture, and controls.</li><li>Vendor management of third-party security service providers.</li><li>Leading and developing small yet high-performing teams.</li></ul><li><strong>Proven track record: </strong></li><ul><li>Successfully preparing and presenting cyber security reports to Boards and translating technical and risk concepts into clear, business relevant insights.</li><li>Designing and embedding security governance, controls, and risk management practices across cloud-first environments.</li><li>Leading uplift in security culture, awareness, and capability across an organisation.</li></ul><li><strong>High impact communication</strong>:</li><ul><li>Ability to distil the message, eliminate unnecessary complexity, and communicate in an easy-to-understand and business-minded manner to C-suite and Board members.</li><li>Exceptional stakeholder management skills with a sense of gravitas capable of influencing others at an executive level.</li><li>Demonstrate broad awareness of the changing external threat landscape and potential issues/risks/drivers, then clearly communicate what this means for the organisation.</li></ul><li><strong>Security Compliance Frameworks:</strong> Comprehensive understanding of the Australian Government's PSPF, including ISM and Essential Eight.</li><li><strong>Leadership skills:</strong> Strong leadership and team-building capabilities with a track record of managing and developing high-performing teams.</li></ul><p>· <strong>Industry experience:</strong> Financial Services, Insurance, Superannuation or similarly APRA-regulated environments is preferred.</p><p>· <strong><span style="text-decoration: underline;">Australian citizenship and ability to obtain Australian Government security clearance is essential</span></strong><strong>. </strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em>Reference Number: </em>06800-0013328372</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position</strong></h4></td></tr></tbody></table></li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjg2MTg0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
