2 results for It Support Engineer in Sydney, New South Wales

IT Support Specialist | Global Financial Services

Sydney CBD, New South Wales
remote
Permanent placement
100000 - 110000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">THE COMPANY: This global financial services firm operates in the investment management space, with $200+ billion assets under management.<ul><li>Multiple offices across North America, Europe, the Middle East, and APAC.</li><li>Corporate and professional working environment with stunning Sydney CBD offices.</li><li> Cloud-first approach - fully hosted in Azure & M365.</li><li>Take ownership of IT Support in Australia.</li><li>Ongoing training and professional development.</li><li>Forward-thinking professional organisation that is investing in AI-powered productivity tooling.</li></ul> THE ROLE & RESPONSIBILITIESAs the IT Support Specialist, you'll be the key point-of-contact providing high-touch Desktop Support to circa 40 staff across 2 offices.It's a non-standard position, as you'll be given ownership of end-user support in Australia whilst also assisting with vendor management, project deployments, problem management, process improvement + automation, security & compliance, and in the adoption of AI productivity tools. You will have a genuine opportunity to deliver tangible benefits and improvements across service delivery, process improvements/automation, and AI.Full time in office role. Role snapshot: <ul><li>Deliver high touch Desktop Support to internal users, including senior executives and VIP's (in-person + remote).</li><li>Be the key IT support point of contact for Australian users - customer service, expectation management, education/training etc.</li><li>Troubleshoot, determine root cause analysis then resolve technical issues across laptops, desktops, mobile devices, OS, enterprise applications, collaboration platforms, and network connectivity (TCP/IP, VPN, Wireless etc).</li><li>Involvement in IT projects, deployments, and system upgrades.</li><li>Proactively identify then implement process improvements & automation.</li><li>Assist with Problem Management activities to improve IT service delivery.</li><li>Collaborate with global IT teams and external vendors to resolve complex escalated issues.</li><li>Assist in the adoption and support of AI initiatives across the firm.</li><li>Full time in office role </li></ul> Key elements of the role: <ul><li>Collaboration & AV support - Microsoft 365, meeting rooms & videoconferencing (Zoom), offsite conferences & events etc.</li><li>Endpoint, Device, and Asset Management - configure & deploy laptops, desktops, and mobile devices via Intune & Jamf; support Windows 11 & MacOS; automated provisioning via Autopilot; support device lifecycle management</li><li>IT Project Delivery - participate in IT deployments, system upgrades, and office moves.</li><li>Monitoring & operations - daily monitoring of EUC and office systems; Incident & Problem Management; Service Delivery improvement</li><li>AI Tools & Productivity Support - support adoption & rollout (ChatGPT, Claude, Copilot etc), troubleshooting & user queries, licensing, data governance etc.</li><li>Identity, Security & Compliance - support Entra ID, endpoint security tools (Defender, CrowdStrike), MFA, and security awareness training while ensuring compliance to security governance / policies.</li><li>Vendor Management - AV, meeting rooms, hardware procurement, mobility, printers etc.</li></ul> REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suited to a Desktop Support professional experienced at taking ownership of IT support inside mid-sized yet complex corporate & professional environmentsIdeal for someone who enjoys end user support but wants to do more value-add initiatives, e.g. AI adoption/support, vendor management, problem management, and service delivery improvement via automation & streamlining processes. The following experience / skills are required: <ul><li>Proven experience providing in-person Desktop Support to corporate end users, inside small to mid-sized yet complex environments.</li><li>Background in the corporate Professional Services industry or similar - e.g. legal, financial services, asset management etc.</li><li>Strong technical support skills across Desktop hardware/software technologies - Microsoft 365, Entra ID, Windows 11, Intune, iOS, VPN / remote access connectivity etc..</li><li>Competent meeting room and AV/VC support skills.</li><li>Familiarity with AI productivity tools (ChatGPT, Claude etc).</li><li>Demonstrated experience creating efficiencies, cost-savings, and/or improvements in prior roles.</li></ul> Required personal qualities: <ul><li>Strong customer-service focus - responsive with a sense of urgency, solution focused, can operate under pressure & prioritize, manage end user expectations + provide follow up.</li><li>Comfortable working in an autonomous capacity - taking the initiative to solve problems, prioritise, and make decisions while working with a geographically dispersed team. </li><li>Proven track record of taking the initiative for self-study and self-learning.</li><li>Corporate & professional presentation & communication skills (verbal + written).</li><li>Excited by the variety of a broad and interactive end-user focused role.</li><li>Comfortable working onsite in the office full time. </li><li>Interest in AI.</li></ul> This is an onsite full-time permanent role located in the Sydney CBD and is offering $100,000 - $110,000 + super + bonus potential. *Note, Australian Permanent Residency or Australian Citizenship is required to be considered for this position, and successful applicants will be contacted Reference Number: 06800-0013442929 This is a on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE5NTI5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-25T05:05:52Z

IT Infrastructure Administrator | $140-160k incl

Sydney CBD, New South Wales
remote
Permanent placement
140000 - 160000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">THE COMPANYThis mid-sized corporate organisation employs 550+ staff across Australia and is the largest privately owned operator in their field.<ul><li>Flat team structure with a culture focused on collaboration, knowledge sharing, personal development, and supporting each other, no matter the task.</li><li>Clear career path in a role that will grow and expand over time.</li><li>Well-defined enterprise technology stack utilising secure yet modern technologies.</li><li>Layered + structured security posture built on industry best-practice and evolving risk management.</li><li>$30+ billion pipeline of future projects and an impressive 60-year history.</li></ul> ROLE SNAPSHOT Newly created IT Infrastructure Administrator, responsible for the management, maintenance, administration, patching, and support of the company's internal network systems infrastructure. You'll have a clear career path as the role will grow horizontally and expand overtime.Work inside an internal IT team of ~15 and enjoy the variety of BAU support as well as the delivery of various infrastructure projects. Responsibilities: <ul><li>Manage, monitor, maintain, and administer Windows Server, Active Directory / Entra ID, hybrid Exchange.</li><li>Administer Microsoft 365 tenancy.</li><li>Networking - manage, monitor & update network devices, including firewalls & network switches.</li><li>Manage & deploy patching, firmware and security updates.</li><li>Cybersecurity - implement & maintain tooling and cybersecurity controls aligned to ISO 27001.</li><li>Assist with the administration of private cloud infrastructure (VMware).</li><li>Troubleshoot, determine root cause analysis, and resolve technical issues.</li><li>Assist with escalated IT Support queries as needed.</li><li>Delivery of IT infrastructure project including upgrades, migrations, deployments etc</li><li>Full time in office role.</li></ul> REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for an IT Infrastructure generalist with a competent Windows System Administration skills + experience with layer 2 networking.Ideal for a 'techy at heart' who can clearly communicate and proactively takes the initiative for self-study / upskilling. The following is required:<ul><li>Proven Windows System Administration skills inside mid-sized yet complex environments.</li><li>Strong M365 admin & support experience.</li><li>Good experience & understanding of Layer 2 networking.</li><li>Firewall management experience.</li><li>Security-first mindset and cybersecurity experience.</li><li>Ownership mentality and a desire to help others.</li><li>Demonstrate logical troubleshooting & problem-solving skills.</li><li>Eagerness to learn, prove yourself then expand your responsibilities.</li><li>Corporate presentation with clear + confident communication and comprehension skills.</li><li>Comfortable working full time in the office.</li></ul> This is a full-time permanent role offering up to $140,000 - $160,000 (including super) + bonus potential - depending on experience. Note: unrestricted permanent Australian working rights (PR or citizenship) are required to be considered for this position, and successful applicants will be contacted. Reference Number: 06800-0013452348 This is an on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY1MDgyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-06-10T02:52:10Z