3 results for It Support Engineer in Sydney, New South Wales

Desktop Support Engineer - Immediate Start - 6m

Mascot, New South Wales
remote
Contract/Temporary
42.19 - 42.19 AUD / Hourly
<table width="680"><tbody><tr><td width="507">The CompanyThe RoleAre you an experienced Desktop Support Engineer looking for your next challenge? We are seeking a Level 1/2 IT Support Engineer to join an exciting project supporting a leading organisation with a site based in Mascot.This is a hands-on role where you'll provide end-user support, manage IT assets, and ensure the smooth operation of critical systems and devices. This role will be an initial 6-month contract role.What you'll be doing:<ul><li>Provide Level 1/2 IT support to end users, including VIPs and Executive Assistants</li><li>Troubleshoot hardware, software, networking and operating system issues</li><li>Support and administer Active Directory, including user creation, password resets, group memberships and permissions management</li><li>Manage and troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint</li><li>Provide support across Windows 10/11 environments</li><li>Configure and support laptops, desktops, printers and peripheral devices</li><li>Support mobile devices, including iPhones and iPads, using MDM tools</li><li>Log, track and resolve incidents through ServiceNow or similar ITSM platforms</li><li>Diagnose network issues relating to TCP/IP, DNS, DHCP and VPN connectivity</li><li>Provide remote support using TeamViewer, RDP or similar remote access tools</li><li>Assist with software deployment and device management using SCCM and Intune</li><li>Support cloud environments such as Azure and assist with backup and recovery processes</li><li>Coordinate IT asset management and equipment deployment across sites</li><li>Support video conferencing rooms and collaboration technologies</li><li>Escalate complex issues where required and ensure timely resolution</li></ul>Your profile:<ul><li>4+ years' experience in a Level 1/2 IT Support, Desktop Support or Service Desk role</li><li>Strong experience with Active Directory administration and user lifecycle management</li><li>Solid understanding of Microsoft 365, Windows 10/11 and common enterprise applications</li><li>Experience with SCCM, Intune and mobile device management</li><li>Familiarity with networking fundamentals including TCP/IP, DNS and DHCP</li><li>Exposure to cloud technologies such as Azure</li><li>Experience using ServiceNow or similar ticketing systems</li><li>Excellent troubleshooting skills with a customer-first mindset</li><li>Strong communication skills and the ability to support users at all levels of the business</li></ul> Apply TodayPlease send your resume by clicking on the apply button. <h4>This is an on-site position.</h4></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy40NDE4NS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-06-22T07:37:14Z

Desktop Support Analyst | Norwest Syd | $85-90k+

Baulkham Hills, New South Wales
remote
Permanent placement
85000 - 90000 AUD / Yearly
<table width="680"><tbody><tr><td width="507">COMPANY PROFILE: This successful Australian company employs 400+ staff nationally and has helped 10,000+ everyday Australian's achieve their dreams.<ul><li>Join a friendly, motivated and welcoming IT team who are delivering great outcomes for end users!</li><li>Take ownership of the IT Support function in Sydney while still expanding your responsibilities overtime into desktop, server, and security projects.</li><li>Full time in office role located in North West Sydney with free onsite parking.</li><li>Involvement in BAU support and projects. </li></ul>ROLE SNAPSHOT You'll be the primary Desktop Support Analyst for ~80 internal users in NSW, providing in-person end-user support across desktop hardware/software; VC/AV; network connectivity; printers; and mobility etc.A key focus is on customer and technical support (customer service, follow up, issue resolution etc), and once done, you can get involved in more desktop, server, and security projects, including taking ownership of the server room in Sydney.Working with a national IT team you will also support colleagues in interstate offices. This is a full time in office position requiring occasional travel to different offices in Sydney. Responsibilities: <ul><li>Desktop Support - level 1 & 2 support across desktop hardware/software and peripherals including Microsoft 365 & Active Directory, laptops/desktops, monitors, printers, and mobile devices.</li><li>Desktop Security - assist with the deployment & maintained of endpoint security solutions; support endpoint patching & compliance; and monitoring and responding to security alerts. </li><li>Network and Connectivity - support & troubleshoot LAN, wireless access points, VPN connectivity and IP configuration</li><li>Video Conferencing Support - support & troubleshoot Teams Meeting Room devices.</li><li>Mobile Device Management - manage & support mobile devices via the MDM platform.</li><li>User Training, Documentation, and Ticketing - maintain accurate & timely records in Jira & Confluence; provide guidance & training to end users and communication to non-technical users.</li><li>Project delivery - contribute to desktop, infrastructure & security projects</li><li>Participate in on-call roster once every 9 weeks.</li></ul> REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: Suitable for a Desktop Support professional with corporate IT Support experience across Microsoft environments and who enjoys supporting users in-person.Ideal for someone who can operate independently and is seeking a role where they can take ownership of end-user support and improve IT service delivery. The following is required:<ul><li>24-36+ months IT Support / Helpdesk experience troubleshooting and supporting desktop hardware/software , video conferencing, network connectivity and mobility.</li><li>Experience supporting mid-sized yet complex corporate environments.</li><li>Core support experience in Microsoft 365, Windows OS, and Active Directory.</li><li>Logical troubleshooting & problem-solving skills</li></ul>Personality & attitude: <ul><li>proactive with a good sense of accountability capable of working independently and self-management to proactively find solutions to problems, yet not afraid to ask questions and collaborate with others.</li><li>Friendly and approachable with excellent communication & customer-service skills who wants to pursue a career in end-user support.</li><li>Eager to build presence, form relationships, and become the 'face of IT'</li><li>Keen to learn through 'doing and getting hands-on'.</li><li>Comfortable working full time in the office.</li><li>Vehicle and current full drivers license.</li></ul> This is a full-time permanent role located in North West Sydney with free parking and is offering $85,000 - $90,000+super (depending on experience). *Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06800-0013462245This is an on-site position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjc4NzE2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-07-01T05:10:11Z

IT Business Partner

Carlton, New South Wales
remote
Permanent placement
145000 - 155000 AUD / Yearly
The CompanyLead the technology function of a purpose-driven organisation making a real difference.We are seeking an experienced IT Business Partner to lead the operational delivery of ICT services while driving continuous improvement, service excellence and strategic technology initiatives.This is an outstanding opportunity for a people-focused technology leader who enjoys building high-performing teams, partnering with senior stakeholders and improving the way technology enables business outcomes. About the RoleYou will be responsible for the day-to-day leadership of the ICT Operations function, ensuring reliable, secure and customer-focused technology services across the organisation.You'll oversee service management, infrastructure operations, applications, compliance, development and vendor relationships while contributing to the broader ICT strategy.This is a leadership role where you'll balance operational excellence with continuous improvement and strategic planning. Key Responsibilities<ul><li>Lead, mentor and develop a multidisciplinary ICT team.</li><li>Build strong relationships with executive stakeholders and confidently contribute to strategic technology discussions.</li></ul><ul><li>Own and continually improve ITIL-aligned service management processes, including Incident, Problem, Change, Request, Knowledge and CMDB management.</li></ul><ul><li>Coordinate internal and external audits across security and compliance frameworks including ISO, Essential Eight, NIST, VPDSS and penetration testing.</li></ul><ul><li>Translate ICT strategy into practical operational initiatives.</li></ul><ul><li>Build trusted partnerships across business units and external technology providers and act as the primary operational escalation point for ICT services</li></ul><ul><li>Develop and manage the annual ICT operational work plan.</li></ul> About YouYou are an experienced IT leader who combines strong technical knowledge with excellent leadership and stakeholder engagement skills.You'll bring:<ul><li>Proven experience leading ICT operations or service delivery teams.</li><li>Strong knowledge of ITIL service management principles and best practices.</li><li>Experience managing infrastructure, applications and technology vendors.</li><li>Demonstrated success leading operational improvement and technology change.</li><li>Experience working within governance, compliance and audit frameworks.</li><li>Excellent communication skills with the ability to engage technical and non-technical stakeholders alike.</li><li>A collaborative leadership style with a passion for developing high-performing teams.</li></ul> Why Apply?This is an opportunity to join an organisation where technology plays a critical role in delivering meaningful community outcomes.You'll enjoy:<ul><li>A collaborative and supportive leadership environment.</li><li>The opportunity to influence ICT strategy and operational excellence.</li><li>A diverse role spanning leadership, service delivery and technology transformation.</li><li>Ongoing professional development and career growth.</li><li>The chance to make a genuine impact through technology.</li></ul> If you're an experienced IT leader looking for your next challenge, we'd love to hear from you. Job reference: 06810-0013463912This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNjg2NjguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-07-01T04:38:28Z