<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> </p><p>We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including <strong>Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco, and Aldi</strong>.</p><p> </p><p>They are now seeking an experienced <strong>Customer Service Officer</strong> to join a tight-knit, high-performing team initially as a temp with the view to joining the team in a permanent capacity. You'll work alongside a Business Development Representative and report to the Sales & Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">Role Responsibilities</span></strong></p><p> </p><ul><li>Handle inbound and outbound customer enquiries via phone and email</li><li>Manage the customer service inbox and process orders accurately and efficiently</li><li>Liaise with distributors, manufacturers, and internal teams to coordinate deliveries and resolve any issues</li><li>Maintain strong product knowledge and order visibility to provide proactive updates</li><li>Identify solutions to challenges around delivery, quality, or product availability</li><li>Support continuous improvement in customer experience through a commercial lens</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p> </p><ul><li>Proven experience in a <strong>B2B customer service role</strong>, ideally within <strong>FMCG or food manufacturing</strong></li><li>Strong communication skills and a solutions-focused mindset</li><li>Experience managing <strong>order processing</strong>, coordinating with internal and external stakeholders</li><li>Highly organised with strong attention to detail and time management</li><li>Confident handling high-volume enquiries via phone and email</li><li>Commercially savvy and capable of supporting business development initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p>Keen to learn more about this opportunity? Hit the apply button or Contact Hollie on 03 9239 8116</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: 06830-0013273910 HT</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uMzU3NzIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading public hospital that is dedicated to undertaking research into finding cures and providing care for thousands of Australians who are suffering from terminal diseases each year.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>The CRM Enhancement Lead will manage and optimise the organisation's CRM, ensuring it meets business needs while delivering a seamless user experience. This role leads system enhancements, drives workflow improvements, and empowers users with effective tools and solutions.</p><p>Partnering with stakeholders and supported by a Business Analyst, the Lead owns the enhancement roadmap-from planning and prioritisation through to delivery. Success requires strong Agile project management skills, strategic thinking, and the ability to collaborate across teams. Sitting within the Data and Analytics team, this role is key to driving the continuous development and evolution of the Blackbaud CRM.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be the successful candidate you will have experience in the following areas:</p><ul><li>Lead the ongoing development and delivery of CRM enhancements that support evolving business needs.</li><li>Drive backlog prioritisation, sprint planning, and release cycles to ensure timely and impactful delivery.</li><li>Design, implement, and test new CRM features, integrations, and process automations.</li><li>Monitor system performance, resolve issues quickly, and maintain high data quality and integrity.</li><li>Champion a great user experience by supporting training, adoption, and change management initiatives.</li><li>Manage and collaborate with internal teams, external vendors, and consultants to deliver CRM outcomes.</li><li>Align the CRM roadmap with organisational goals, ensuring enhancements deliver strategic value.</li><li>Report on CRM progress, performance, and outcomes to stakeholders and leadership teams.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><em>06810-0013289541NA</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bmljay5hYmJvdHQuMTA3NzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
