<p><strong>The Company<br /></strong><br />Remote role. Our client is a large NDIS Service provider in the financial plan management space. They are looking for a number of experienced Customer Service Officers to join their team.<br />Please note: Applicants must have NDIS experience with a valid NDIS Screening Check.<br />6 months temporary role starting ASAP.</p><p><strong><br />The Role<br /></strong><br />Working as part of a team, you will assist NDIS participants through a change in registration and make sure they feel supported along the way.<br /><br />We have 6 month temporary roles in both their Onboarding and Customer Service teams.<br />Responsibilities (depending on the role) will include:</p><ul><li>Guiding participants/Carers/Support Coordinators through the new registration process</li><li>Liaising with Participants over email/phone explaining the new process clerly and respectfully</li><li>Gaining and recording consent where required</li><li>Entering Participant details onto the system</li><li>Answering queries on invoices and NDIS funding rules</li><li>Assisting suppliers with queries on payments</li><li>Updating change of details</li><li>Dealing with any invoice processing anomalies</li></ul><p><br /><strong>Your Profile</strong></p><ul><li>You will be experienced in the NDIS space with a current NDIS Screening Check</li><li>Organised and have a high level of attention to detail</li><li>Strong Customer Service skills with the ability to communicate with people from a wide rage of backgrounds.</li></ul><p><br /><strong>Apply Today<br /></strong><br />If this sounds like the right opportunity for you, we'd love to hear from you! Simply apply with your up-to-date CV in Microsoft Word format (.doc or .docx).</p><p><strong><br />Reference Number:</strong> 06830-0013526130CG</p><p><br />This is a remote role.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS41MjM3Ny4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p>This is a great opportunity for someone who enjoys a busy, hands-on AP role and is confident managing their workload in a fast-paced environment.</p><p> </p><p><strong>What you'll be doing:</strong></p><ul><li>High-volume invoice processing</li><li>Matching and coding invoices</li><li>Supplier statement reconciliations</li><li>Managing and resolving supplier queries</li><li>Preparing and processing payment runs</li><li>Maintaining accurate supplier records</li><li>Assisting with month-end AP requirements</li><li>Providing general support to the wider finance team</li></ul><p><strong> </strong></p><p><strong>What they're looking for:</strong></p><ul><li>Previous Accounts Payable experience</li><li>Strong attention to detail and accuracy</li><li>Confident communication skills when dealing with suppliers and internal stakeholders</li><li>A proactive, positive approach and willingness to help the team</li><li>Ability to pick up new systems and processes quickly</li><li>Immediate or short-notice availability would be ideal</li></ul><p> </p><p>Initial 3-month temporary contract with option to extend<br /> Immediate/short-notice start preferred</p><p><strong>Apply to this advert to register your interest</strong></p><p> </p><p><em>Reference Number: </em><em>06830-0013491200MS</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWF0dGhldy5zYWx0LjU5NTgyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a highly regarded professional services firm with an established reputation for excellence, a collaborative culture and a commitment to delivering an exceptional client experience.</p><p>With approximately 300 headcount across Melbourne & Sydney, the organisation offers a sophisticated working environment, a strong brand and a team that values professionalism, discretion and high standards of service.</p><p>They are seeking an experienced Operations Manager to oversee office services, facilities and security across both locations, ensuring the smooth day-to-day running of the business.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>You will lead the office operations function, managing a team of 4 responsible for the firm's back-of-house services, facilities and operational support. They are looking for a client-focused mindset, with a commitment to delivering exceptional service standards.</p><p>This is a hands-on leadership role requiring someone who can balance strategic oversight with day-to-day problem-solving, while continuously improving service delivery and operational standards across both offices.</p><p>This role is <strong>fully office-based</strong>, Monday to Friday, with standard hours of approximately 9am-5pm, at their gorgeous Melbourne CBD office.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><ul><li>Lead, coach and develop an office operations team of 4 across Melbourne and Sydney</li><li>Oversee facilities management, including building relationships, leases, maintenance and office services</li><li>Manage external contractors, suppliers and service providers, ensuring high standards and value for money</li><li>Oversee security procedures and protocols to safeguard the firm's people, premises and assets</li><li>Coordinate workplace health and safety inspections, risk assessments and incident reporting</li><li>Manage operational budgets, procurement, contract negotiations and service level agreements</li><li>Oversee fleet management, including vehicle servicing, registration, insurance and maintenance</li></ul><p><strong><span style="text-decoration: underline;"><br />Your Profile</span></strong></p><ul><li>Previous experience in an Office Operations Manager, Facilities Manager, Business Services Manager or similar role</li><li>Experience within a legal, accounting, financial services or other high-end professional services environment - <strong>essential</strong></li><li>Proven people management skills, with the ability to coach, develop and motivate a team</li><li>Experience managing security, workplace safety and business continuity processes - <strong>desirable</strong></li></ul><p><strong><span style="text-decoration: underline;"><br />Perks & Benefits</span></strong></p><ul><li>Join a prestigious and well-established professional services organisation</li><li>Work within a beautiful, high-quality CBD office environment</li><li>Fully funded all day café</li><li>Additional leave entitlements</li><li>Market leading leadership programs</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number</em>: 06810-0013522919KB</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuNjAxNzIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">Our Client</span></strong></p><p>We are proud to be partnering with an established and growing information services business, established for over fifteen years, who specialise in providing third-party information processing and verification services to business customers, primarily across the United States.</p><p>The business works with organisations across a diverse range of industries, including Technology, Publishing, Financial Services and Entertainment. Its services play an important role in helping clients verify individuals and businesses as part of their customer onboarding, risk management and compliance processes.</p><p>Working with large volumes of global identification and business documentation, the team helps clients make informed decisions about who they are dealing with and whether customers and businesses meet their required verification standards.</p><p>With continued growth across its international client base, the business is looking to add a KYC / KYB Compliance & Due Diligence Specialist to the team on a contract basis.</p><p> </p><p><strong><span style="text-decoration: underline;">The role</span></strong></p><p>This is an excellent opportunity for someone with a strong eye for detail, excellent analytical skills and a genuine interest in compliance, verification and investigative work.</p><p>As a KYC / KYB Compliance & Due Diligence Specialist, you will be responsible for reviewing and assessing identification and business documentation to determine whether individuals and legal entities meet the requirements to be onboarded to client platforms.</p><p>The role combines document analysis, investigation, research and client communication. You will work with documentation from different countries and jurisdictions, requiring a methodical approach and the ability to identify inconsistencies, anomalies and potential issues.</p><p> </p><p><strong>Your day-to-day responsibilities will include:</strong></p><ul><li>Investigating, interpreting and analysing documentation required to verify individuals and legal entities.</li><li>Reviewing a broad range of global identification documents, including:</li><li>International passports</li><li>Driver licences</li><li>Government-issued identification</li><li>Resident cards</li><li>Proof of address documentation</li><li>Business registration and corporate documentation</li><li>Assessing documents for authenticity, accuracy and completeness, including reviewing security features, data elements, fonts, layouts, issue and expiry dates and other document characteristics.</li><li>Identifying discrepancies, inconsistencies or unusual information and determining when further investigation or documentation is required.</li><li>Using internal knowledge bases, research resources and third-party verification tools to support verification and due diligence assessments.</li><li>Managing allocated workflows and queues efficiently while maintaining a high level of accuracy.</li><li>Working within agreed Service Level Agreements (SLAs) and prioritising work according to business requirements.</li><li>Maintaining clear and accurate audit trails, notes and records within internal systems.</li><li>Communicating with clients through ticketing systems to request additional documentation, provide clear instructions and resolve verification issues.</li><li>Reviewing information provided by clients and determining the appropriate next steps to progress a verification case.</li><li>Working collaboratively with the wider team to ensure a consistent, accurate and high-quality approach to KYC/KYB reviews.</li><li>Contributing to process improvements and sharing knowledge to support consistency and quality across the team.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About you</span></strong></p><p>The business is looking for someone who is naturally curious, highly detail-oriented and comfortable working with sensitive information and documentation. As this is a contract opportunity with an urgent requirement, you will ideally be ready to commence in a new role.</p><p>You will be someone who enjoys investigative work and doesn't simply accept information at face value. You will have the ability to carefully assess information, identify inconsistencies and use available resources to reach a well-reasoned conclusion.</p><p> </p><p><strong><span style="text-decoration: underline;">You will ideally have:</span></strong></p><ul><li>A Bachelor's degree in Business or a related discipline, or equivalent relevant experience.</li><li>Previous experience in banking, accounting, compliance, KYC/KYB, customer verification, administration, operations or another highly regulated or detail-focused environment.</li><li>Strong analytical and investigative skills, with the ability to identify discrepancies and assess information objectively.</li><li>Excellent attention to detail and a methodical approach to reviewing documentation.</li><li>The ability to work efficiently in a high-volume, queue-based environment without compromising accuracy.</li><li>Strong written and verbal communication skills.</li><li>The confidence to communicate professionally with clients and users through a ticketing system.</li><li>The ability to follow established procedures while also using sound judgement when dealing with unusual or complex cases.</li><li>Strong organisational and time-management skills, with the ability to manage competing priorities and meet deadlines.</li><li>A collaborative, team-oriented approach and the ability to work independently when required.</li><li>A high level of integrity and discretion when handling confidential and sensitive information.</li></ul><p> </p><p><strong>Technical skills</strong></p><p>You will be comfortable working across either Mac OS or Windows and confident learning and using proprietary databases, verification platforms and internal systems.</p><p> </p><p><strong>Experience with the following will be highly regarded:</strong></p><ul><li>Zendesk</li><li>Dropbox</li><li>Microsoft Office</li><li>Digital document management and review tools</li><li>File management, previewing and printing</li><li>Reviewing audit trails and digital content</li><li>Online research and information verification tools</li></ul><p> </p><p>Strong computer literacy and the ability to quickly learn new systems are important, as the role involves working across multiple platforms and sources of information throughout the day.</p><p>Additional language skills will be highly desirable, particularly Chinese, Russian, Korean or Japanese, given the international nature of the documentation and client base.</p><p>This is an excellent opportunity to join an established international business in a role where accuracy, investigation and attention to detail genuinely matter.</p><p>You'll be part of a supportive and collaborative team, working with global documentation, international clients and a variety of verification scenarios. The role provides an opportunity to develop valuable experience across KYC, KYB,</p><p>compliance, customer verification and due diligence, while building knowledge that can translate into broader opportunities across compliance and financial services.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013522040</p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS42ODAwMi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">