<p><strong>The Company</strong></p><p>Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. Renowned for innovation and digital transformation, the business is investing heavily in technology to support growth and operational excellence. You'll join a progressive environment that values collaboration, leadership, and delivering impactful technology solutions.</p><p><strong><br />The Role</strong></p><p>We are seeking an experienced ServiceNow Developer to take ownership of the configuration, enhancement, and ongoing support of an enterprise ServiceNow platform across ITSM and CSM modules.</p><p>This role covers the full platform lifecycle, including administration, development, integrations, reporting, environment management, and release coordination across development, test, and production environments.</p><p><strong><br />Key responsibilities include:</strong></p><ul><li>Administer and maintain the ServiceNow platform including users, roles, ACLs, and governance controls</li><li>Configure and enhance ITSM and CSM modules including Incident, Problem, Change, Service Catalogue, Knowledge, and Case Management</li><li>Design and build solutions using Flow Designer, business rules, client scripts, Script Includes, and UI policies</li><li>Develop and maintain REST and SOAP integrations with internal and external systems</li><li>Create dashboards, reports, and performance analytics to support operational and executive decision-making</li><li>Manage platform environments, upgrades, releases, and patches following structured change processes</li></ul><p><br /><strong>Your Profile</strong></p><ul><li>5+ years' experience administering and developing within the ServiceNow platform in an enterprise environment</li><li>Strong hands-on experience across ITSM and CSM modules</li><li>Deep knowledge of Flow Designer, business rules, client scripts, and script Includes</li><li>Experience managing roles, ACLs, and platform governance controls</li><li>Proven experience supporting multi-environment release management and structured change processes</li><li>Experience building REST/SOAP integrations and working with enterprise systems</li><li>Ability to develop dashboards, reports, and performance analytics</li><li>Excellent stakeholder communication and engagement skills</li></ul><p><strong><br />Apply Today</strong></p><p>Please send your resume by clicking on the apply button or email Sam Rothery on [email protected] </p><p>Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne</p><p><strong>Job Reference No:</strong> 06810-0013399860SR</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/c2FtLnJvdGhlcnkuODkzOTIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Opportunity, Roadmap & Value</strong></p><ul><li>Establish and run an always‑on pipeline to <strong>identify, size and prioritise</strong> opportunities (process improvements, digital products, automation, data/AI use cases) against divisional outcomes.</li><li>Build and maintain a <strong>12-18 month divisional technology roadmap</strong>, with clear problem statements, benefits hypotheses, delivery T‑shirt sizes, dependencies and costs.</li><li>Define business cases and <strong>benefits realisation plans</strong>; track outcomes post‑go‑live and course‑correct where needed.</li></ul><p> </p><p><strong>Divisional Point of Contact & Escalation</strong></p><ul><li>Act as the <strong>single front door</strong> for the NDIS Division for technology requests, escalations and incident/major incident updates; ensure timely communications to operations and executives.</li><li>Triage and route work across engineering, data, IT operations, security and vendors; <strong>unblock delivery</strong> by resolving cross‑team dependencies.</li></ul><p> </p><p><strong>Delivery Leadership</strong></p><ul><li>Convert prioritised initiatives into <strong>clear epics/stories and releases</strong>; agree acceptance criteria and success measures with business owners.</li><li>Lead <strong>delivery cadences</strong> (stand‑ups, showcases, release planning) and maintain transparency through dashboards on scope, risk, budget and value.</li><li>Champion <strong>fit‑for‑purpose change management</strong> (training, comms, SOP updates) to drive adoption at the frontline.</li></ul><p> </p><p><strong>Platform & Application Ownership (Divisional)</strong></p><ul><li>Own the <strong>health, lifecycle and service levels</strong> of divisional applications and integrations in partnership with central technology teams.</li><li>Maintain an inventory of systems, interfaces, data flows and <strong>critical </strong><strong>controls</strong>; plan upgrades, refactors and retirements.</li></ul><p> </p><p><strong>Stakeholder Engagement & Vendor Management</strong></p><ul><li>Build trusted relationships with clinical leaders, service delivery managers, finance, quality & safeguarding, and external partners.</li><li>Shape statements of work, manage vendor performance, and ensure <strong>contractual SLAs</strong> and <strong>security obligations</strong> are met.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Tertiary qualification in Business, Health, Technology or related discipline (or equivalent experience).</li><li>Desirable: Certifications in <strong>Agile/SAFe</strong>, <strong>ITIL</strong>, <strong>Business Analysis (CBAP/PMI‑PBA)</strong>, <strong>Change (Prosci)</strong>, and/or <strong>Data/AI governance</strong>.</li></ul><p> </p><p><strong>Experience</strong></p><ul><li>7-10+ years in business technology leadership (e.g., product, solutions, transformation) in <strong>health, disability, or other regulated services</strong>.</li><li>Proven record standing up and running an <strong>opportunity pipeline and roadmap</strong>, with quantifiable benefits delivered.</li><li>Experience as the <strong>primary business technology escalation point</strong> for a large operational division.</li><li>Working with <strong>cross‑functional delivery</strong> (engineering, data, cyber, infrastructure) and external vendors.</li><li>Exposure to <strong>NDIS context</strong> (practice standards, safeguarding, audits) strongly preferred.</li></ul><p> </p><p><strong>Skills & Competencies</strong></p><ul><li>Opportunity assessment, <strong>prioritisation frameworks</strong> (e.g., WSJF/ICE), and benefits modelling.</li><li>Requirements discovery, journey/process mapping, service design, UAT coordination.</li><li>Strong financial fluency: cost/benefit, business casing, and portfolio trade‑offs.</li><li>Excellent stakeholder, vendor and <strong>governance</strong> management; concise executive reporting.</li><li>Pragmatic change/adoption planning; training and comms design.</li><li>High degree of <strong>resilience</strong>, urgency and follow‑through.</li></ul><p> </p><p>Reference Number: 06810-0013399808 - PJ</p><p><strong><em> </em></strong></p><p><strong>This is a hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjM5NjQwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong><br /><br /> Our client is a large retail chain with technology at its forefront. Operating many stores and growing digital platforms. This role supports its technology ecosystem by designing and executing automated performance tests, analysing system behaviour, and collaborating with development and operations teams to ensure applications are scalable, reliable, and performant across digital services and customer platforms.<br /><br /><strong>The Role</strong><br /><br /> We're looking for a senior performance tester to help build and maintain performance testing frameworks, design and execute automated load tests, and analyse system behaviour to ensure scalability, reliability and performance. Whilst the focus of this role is on non-functional testing, as part of the squad work, the role also requires performing functional testing as well.<br /><br /><strong>Key Responsibilities</strong></p><ul><li>Plan and execute functional and non-functional (performance) testing activities</li><li>Define, monitor, and drive performance metrics and benchmarks</li><li>Build and enhance performance testing frameworks and scripts, integrated into CI/CD pipelines</li><li>Design and execute load, stress, spike, and soak tests using k6 and TypeScript</li><li>Analyse performance results to identify bottlenecks, risks, and optimisation opportunities</li><li>Collaborate with engineering teams to ensure test environments are properly configured and instrumented</li><li>Provide insights and recommendations to improve system performance, reliability, and scalability</li><li>Develop and maintain performance dashboards, reporting, and monitoring metrics</li><li>Contribute to performance engineering practices, including profiling, tuning, and capacity planning</li><li>Support test data generation and environment management</li><li>Operate effectively within Agile delivery teams, working independently when required</li><li>Help develop and strengthen performance testing capabilities across engineering teams</li><li>Apply strong troubleshooting, analytical, and problem-solving skills</li><li>Communicate clearly and collaborate effectively across technical and non-technical stakeholders</li><li>Bring an innovative mindset when working across complex technical environments</li></ul><p><strong>Key Skills</strong></p><ul><li>Proven experience with k6 and TypeScript for performance testing</li><li>Strong understanding of web and application technologies (HTTP, REST APIs, WebSockets) and Azure cloud environments</li><li>Experience working with CI/CD pipelines (e.g., GitLab CI, Azure DevOps)</li><li>Ability to analyse performance results using Application Insights, Grafana, and Dynatrace</li><li>Solid understanding of performance testing principles and metrics</li><li>Familiarity with Adobe Campaign, Magento, and Adobe Journey Optimiser</li></ul><p><strong><br />Apply Today</strong> <br /><br />Please send your resume by clicking on the apply button. <br /><br />Alternatively, you can reach out to Freddy Myers on LinkedIn. <br /><br /><strong>Job Reference Number:</strong> 06810-0013399893FM<br /><br />This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/ZnJlZGR5Lm15ZXJzLjQwNTAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
