7 results for It Help Desk Support in Melbourne, Victoria

Service Desk Analyst

Hawthorn, Victoria
remote
Contract/Temporary
40 - 40 AUD / Hourly
The CompanyOur client is looking for someone to join their team on contract basis for 3 months. You will be providing front line support therefore you must be okay to work onsite 5 days a week. The RoleAs a Service Desk Analyst you will demonstrate a personable, flexible, and can-do attitude with the ability to work well under pressure. You will provide exceptional technical support to end users. Above all you have great customer service skills and you are dedicated to providing a professional approach that customers will remember you for. Your Skills & Experience<ul><li>Strong experience with O365.</li><li>Triaging support calls.</li><li>Outstanding people skills.</li><li>A self-starter who values teamwork.</li><li>Exceptional communication skills.</li></ul> About youYou are a "people person" with a genuine passion for helping others. Even better, you know when to skip the tech talk, and can comfortably explain complex IT solutions to customers without an IT background. Combine this with your brilliant technical insights and previous experience working on a helpdesk or IT support, and you are the perfect package our client is looking for. What's on offer?<ul><li>A fast-paced environment with an inclusive and diverse culture coupled with an awesome team spirit.</li><li>A rare opportunity to work on a critical project.</li></ul><h2>Job Reference Number: 06810-0013466250AS</h2> Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/YWFyb24uc3RhdW50b24uMzgwNDQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-07-07T06:41:17Z

Desktop Support Analyst

Richmond, Victoria
remote
Permanent placement
80000 - 90000 AUD / Yearly
About the OpportunityWe are seeking an experienced IT Support Analyst to join a global organisation and play a critical role in delivering high-quality technical support across the business. This is a hands-on position suited to someone who enjoys troubleshooting complex issues, supporting end users, and working across infrastructure, applications, and operational IT services.Working as part of a collaborative IT team, you will act as a key escalation point, ensuring incidents are resolved efficiently while contributing to continuous improvement initiatives and maintaining a reliable technology environment. Key Responsibilities<ul><li>Provide advanced support across Microsoft technologies, including Windows Desktop, Windows Server, and Microsoft 365.</li><li>Support business-critical applications and SaaS platforms.</li><li>Troubleshoot remote connectivity technologies including VPN, Citrix, Remote Desktop Services (RDS), and network-related issues.</li></ul><ul><li>Manage incidents through their full life-cycle, including triage, prioritisation, investigation, resolution, and user communication.</li></ul><ul><li>Manage the life-cycle of end-user technology, including procurement, configuration, deployment, and tracking of laptops, desktops, mobile devices, and software assets.</li></ul> About YouTo be successful in this role, you will bring strong technical capability combined with excellent communication and customer service skills.Technical Experience<ul><li>Strong experience supporting Microsoft environments, including Windows 10/11, Windows Server, Active Directory, Entra ID, and Microsoft 365.</li><li>Understanding of networking fundamentals including TCP/IP, DNS, DHCP, WAN, and LAN concepts.</li><li>Experience supporting remote access technologies such as VPN, RDP, Citrix, or similar platforms.</li><li>Exposure to PowerShell scripting and automation.</li><li>Experience using ITSM or ticketing platforms within an IT Service Management environment.</li></ul>Professional Skills<ul><li>Strong analytical and troubleshooting abilities with a structured approach to problem solving.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently while managing competing priorities.</li><li>Strong organisational skills and attention to detail.</li><li>A customer-focused mindset with a commitment to delivering exceptional service outcomes.</li></ul>What We're Looking For<ul><li>Proven experience within IT Service Operations or End User Support in a medium to large enterprise environment.</li><li>Experience supporting manufacturing, warehousing, or distribution environments will be highly regarded.</li><li>Relevant tertiary qualifications in Information Technology or equivalent industry experience.</li><li>ITIL Foundation (v3 or v4) certification.</li></ul>Working Environment<ul><li>Full-time onsite position.</li><li>Participation in an on-call roster and occasional after-hours maintenance activities.</li><li>Occasional travel to local and remote sites.</li><li>Ability to work comfortably in both office and operational environments, including manufacturing and distribution facilities.</li></ul>If you're a proactive IT professional who enjoys solving complex technical challenges and making a tangible impact on business operations, we'd love to hear from you. Job Ref number: 06810-0013458942 -TWBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNTQzMjMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-23T00:53:45Z

Technical Business Analyst (Integration)

Melbourne CBD, Victoria
remote
Contract/Temporary
140000 - 160000 AUD / Yearly
The CompanyA leading not-for-profit health organisation is implementing Optima by RLDatix to replace a legacy rostering platform across a workforce of around 10,000 employees and multiple care settings, including hospitals, community and aged care. We are looking for a Technical Business Analyst to own the integration analysis and specification work at the heart of this program.This is a specifier and vendor-partner role, not a hands-on build role. You will author the integration design and technical specifications that an external build vendor delivers against, and partner with them closely through build and test. The organisation owns the integration requirements and design; the vendor constructs the integration layer on Azure to your specifications. You are the technical link between the two. The RoleReporting to the Project Manager, with a dotted line to the Head of Applications, you will:<ul><li>Analyse integration requirements and author the technical specifications and integration design across all in-scope interfaces, including Workday HCM, PayGlobal payroll and the Microsoft Azure integration layer.</li><li>Maintain the integration landscape and register as living artefacts, and define integration patterns (real time, batch, file based, API and event driven), data mapping and error handling approaches.</li><li>Partner with the external build vendor through design reviews, specification walkthroughs, build clarifications and acceptance of deliverables against the agreed specifications.</li><li>Coordinate upstream (HCM) and downstream (payroll) dependencies with system owners, and manage the day-to-day technical relationship with the build vendor and product configuration consultants.</li><li>Support integration testing alongside the Test Lead and vendor across system, end-to-end, regression, parallel payroll and performance phases.</li><li>Specify integration monitoring, alerting and operational support, and hand over cleanly to Application Services post-hypercare.</li></ul> Your Profile:You are an readily available candidate who can bring the following experience to the organisation:<ul><li>Demonstrated experience as a technical business analyst on large enterprise implementations, authoring integration specifications for build teams or vendors to deliver against.</li><li>Proven experience partnering closely with external build vendors through build and test, including reviewing deliverables against specification.</li><li>Strong understanding of integration patterns including real time, batch, file based, API/REST and event driven.</li><li>Experience integrating workforce management, HRIS or payroll systems with broader enterprise platforms.</li><li>Strong Microsoft Azure background, with working knowledge of Azure Integration Services (Logic Apps, API Management, Service Bus, Functions and Azure Monitor) sufficient to author the integration layer specifications.</li><li>Excellent stakeholder engagement and written communication across technical, vendor and business audiences.</li></ul> Strongly preferred experience in the following: <ul><li>Health or aged care sector experience, with awareness of 24/7 service delivery.</li><li>Experience integrating Workday HCM (Integration Cloud, Studio, Core Connectors) and/or PayGlobal payroll.</li><li>Familiarity with Optima by RLDatix or comparable WFM platforms (Kronos, Humanforce, UKG, Allocate).</li><li>Infrastructure as code and CI/CD familiarity (Terraform, Azure DevOps, GitHub Actions), and SFTP / file based exchange patterns.</li><li>Identity and federation experience (SAML, OAuth, Microsoft Entra ID), and awareness of Australian privacy obligations.</li><li>Relevant tertiary qualifications and business analysis, integration or enterprise architecture certifications.</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013461494NA<h4>This is a hybrid position.</h4>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/bmljay5hYmJvdHQuMzAyNDYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-06-26T06:13:49Z

Service Delivery Manager

Melbourne CBD, Victoria
remote
Permanent placement
140000 - 150000 AUD / Yearly
The CompanyAre you someone who enjoys bringing technical teams and customers together to deliver outstanding outcomes?We're partnering with a leading managed services and cloud consultancy, to find an experienced Service Delivery Manager who will become the trusted advisor for a portfolio of valued clients.This is an opportunity to join a highly respected technology business where collaboration, innovation and continuous improvement are part of the culture. The RoleAs the Service Delivery Manager, you'll be the primary relationship manager for a portfolio of managed services customers.You'll own the overall customer experience-from operational service delivery through to strategic planning-ensuring customers receive exceptional service while identifying opportunities to improve their environments and grow existing partnerships.<ul><li>Own service delivery for a portfolio of managed services clients, acting as the trusted advisor and primary point of contact for service-related matters.</li><li>Build strong customer relationships by leading service reviews, quarterly business reviews (QBRs) and proactive communication to ensure exceptional customer satisfaction.</li><li>Coordinate internal teams to deliver seamless service outcomes, manage major incidents, develop customer road maps and drive continuous service improvement.</li><li>Manage commercial performance including renewals, billing, account profitability, contract variations and identifying opportunities to grow existing customer accounts.</li><li>Deliver insightful reporting through service metrics, NPS, incident reporting and strategic recommendations that help customers maximise the value of their technology</li></ul> About YouYou'll be an experienced Service Delivery Manager, Technical Account Manager or Customer Success professional who enjoys working with both technical teams and business stakeholders.You'll bring:<ul><li>Experience working within an IT Managed Services Provider (MSP) or technology services environment</li><li>Outstanding relationship management and communication skills</li><li>The ability to explain technical concepts to non-technical stakeholders</li><li>Strong commercial awareness with experience managing customer accounts and renewals</li><li>Excellent organisational skills and the ability to manage multiple priorities</li><li>A proactive approach to customer service and continuous improvement</li><li>Experience presenting service reviews, reporting and business updates to customers</li></ul> Apply TodayIf you're passionate about customer success, technology and building lasting client partnerships, we'd love to hear from you. Job ref: 06810-0013470930TM This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuODM0NzkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-07-15T04:38:40Z

Commercial Finance Manager | Energy | $200-210k + super

Melbourne, Victoria
remote
Permanent placement
200000 - 210000 AUD / Yearly
Commercial Finance Manager - Energy & TradingDrive Commercial Decisions in One of Australia's Largest Energy and Resource BusinessesOur client is one of Australia and New Zealand's largest privately owned industrial organisations, operating a diverse portfolio across manufacturing, resource recovery, energy, utilities and infrastructure. With operations spanning hundreds of sites and employing thousands of people across the region, the business is committed to sustainability, innovation and operational excellence.A significant part of its growth strategy is its Energy, Waste and Water division, which manages large-scale energy procurement, generation, trading and optimisation activities. As the business continues to expand its energy trading capability and commercial footprint, an opportunity has arisen for a high-calibre Commercial Finance Manager to join the team. The OpportunityReporting directly to the Group General Manager - Energy, with a dotted line into Group Finance, this is a highly visible commercial finance position partnering with senior leaders across Energy Trading, Operations, Procurement and Corporate Finance.You will take ownership of the financial performance of the Energy and Trading function, providing commercial insights, forecasting, reporting and decision support across a dynamic and fast-moving trading environment. The role offers a unique blend of financial control, business partnering and commercial analysis, with direct exposure to energy markets, trading strategies and complex commercial transactions.This is an ideal opportunity for a commercially minded finance professional looking to step into a business-facing role where they can influence decision-making and contribute to the continued growth of a strategically important division. Key Responsibilities<ul><li>Own the financial performance, reporting and integrity of the Energy and Trading portfolio</li><li>Lead budgeting, forecasting and long-range planning processes</li><li>Develop and maintain sophisticated forecasting models across price, volume and margin drivers</li><li>Deliver insightful analysis on trading performance, hedging outcomes and market exposures</li><li>Support the evaluation of derivatives, structured energy transactions, PPAs and commercial agreements</li><li>Provide executive-level reporting and commentary to senior leadership</li><li>Partner closely with trading, operational and commercial teams to drive informed decision-making</li><li>Identify opportunities to improve financial processes, systems and reporting capabilities</li><li>Oversee and optimise offshore shared service finance support activities</li><li>Support internal and external audit requirements and ensure strong financial governance</li></ul> About YouYou are a commercially astute finance professional who enjoys operating close to the business and translating complex financial information into meaningful commercial insights.You will bring:<ul><li>CA or CPA qualification</li><li>10+ year's experience in commercial finance, FP&A, trading, commodities, utilities or energy-related environments</li><li>Strong financial modelling and analytical capability</li><li>Experience analysing complex P&L drivers including pricing, volumes, margins and market movements</li><li>Excellent stakeholder management and business partnering skills</li><li>The ability to communicate financial outcomes clearly to both finance and non-finance audiences</li><li>A proactive mindset with the ability to thrive in a fast-paced, evolving environment</li></ul> Highly Regarded<ul><li>Energy, utilities or commodities trading experience</li><li>Exposure to derivatives, hedging instruments and risk management</li><li>frameworks</li><li>Experience working with shared service or offshore finance teams</li><li>SAP and/or Hyperion experience</li></ul> Why Apply?<ul><li>Rare opportunity to combine commercial finance with energy trading exposure</li><li>Partner directly with senior executives and key decision-makers</li><li>Join a business investing heavily in sustainability, energy and resource innovation</li><li>High-profile role with significant visibility and long-term career progression opportunities</li><li>Melbourne-based position, hybrid working with exposure across Australia and New Zealand</li></ul> If you're looking for a commercially focused finance role where your insights will directly influence business performance and strategy, please apply and we will be in touch. Job Reference Number: 06810-0013458283LHBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bGF1cmVuLmhheGJ5LjA2MTAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-06-22T03:49:07Z

Client Solutions Manager

Melbourne, Victoria
remote
Permanent placement
80000 - 90000 AUD / Yearly
Client Solutions ManagerAre you an experienced recruiter or a B2B/solutions sales professional ready to contribute to the ongoing success of the world's first and largest talent solutions organisation? If so, Robert Half Melbourne is looking for you!At Robert Half, our vibrant company culture is the heartbeat of everything we do. Our collaborative spirit connects us locally in Melbourne, across our six offices in Australia and New Zealand, and globally across 20 countries. What makes us different?Joining Robert Half means stepping into an organisation that genuinely cares about your professional and personal growth. We prioritise your success through advanced tools, continuous learning opportunities, world-class rewards and recognition programs, and immersive employee experiences that will help you thrive. We're hiringOur finance and accounting team is expanding, and we're looking for experienced recruiters, business developers, and solution sales professionals to join the team. This is an excellent opportunity to join a significant revenue-generating desk and capitalise on an established client portfolio and market potential. Your Responsibilities:<ul><li>Candidate Management: Manage the entire talent lifecycle, ensuring a seamless and positive experience for individuals seeking new career opportunities.</li><li>Pre-Screening: Conducting initial candidate assessments to evaluate qualifications, skills, and suitability for specific roles.</li><li>Internal Interviewing: Administering in-depth interviews to assess candidates' capabilities and alignment with our clients' needs.</li><li>Placement Management: Facilitating the placement process, for contract roles, from inception to finalisation.</li><li>Client Engagement: In the context of client engagement, you play a pivotal role in developing and maintaining meaningful relationships with our valued clients. New -</li><li>Business Development: Proactively identifying and cultivating new client relationships to expand our client base.</li><li>Client Relationship Management: Nurturing and strengthening existing client relationships, ensuring a deep understanding of their evolving requirements.</li><li> Post-Placement Support: Providing ongoing care and support to both clients and candidates post-placement to ensure a successful and enduring partnership.</li><li>Events: Attending or hosting in-person/virtual client and candidate events to generate business opportunities.</li></ul> Your qualifications:<ul><li>3+ years of progressive experience in agency recruitment, 360-degree recruitment, or B2B client-facing roles.</li><li>Proven success in cultivating lasting business relationships.</li><li>A curious, adaptable, and collaborative mindset with a passion for learning.</li><li>Interest in technology and a drive to develop a commercial skill set.</li><li>Strong interpersonal and communication skills with a high level of professionalism.</li><li>An ethical, growth-oriented, and resilient attitude.</li><li>Ability to manage stakeholders effectively at all levels.</li></ul> Compensation & Benefits:<ul><li>A base salary of $85,000 + superannuation.</li><li>A transparent, lucrative commission structure.</li><li>Clear pathways for career progression and advancement.</li><li>Access to advanced recruiting technology.</li><li>National and international mobility across our 330+ global offices.</li><li>Comprehensive local and global learning and development programs.</li><li>Opportunities to attend annual recognition events locally, nationally, and internationally.</li><li>Monthly wellness programs, mental health support, and access to EAP services.</li><li>Diversity, Equity & Inclusion initiatives, training, events, and employee networks.</li><li>Progressive parental/carer leave policies and many other company benefits.</li><li>CSR committee participation, charity leave, and frequent community engagement activities.</li></ul> How to apply:Applicants must hold full working rights in Australia or New Zealand or the relevant sponsorship for permanent employment as a Recruitment Consultant.At Robert Half, inclusion is part of who we are. We welcome diverse perspectives and experiences - so you can bring your whole self to work and thrive in an environment where everyone belongs.<img src="https://counter.adcourier.com/aGF5bGV5LmJhY2hlci42Nzc0OC4xMDY3NUByb2JlcnRoYWxmaW50bC5hcGxpdHJhay5jb20.gif">
2026-07-13T06:35:33Z

Senior Recruitment Consultant

Mulgrave, Victoria
remote
Permanent placement
80000 - 100000 AUD / Yearly
Senior Recruitment Consultant - Mulgrave Accounting & Finance | Business SupportThe opportunityRobert Half has 77-years of global expertise, but we operate with a challenger mindset. In Mulgrave, our practice groups are growing, and we're looking for experienced, high-performing recruiters to help us strengthen our high performing teams.If you're a proven 360° recruiter (or a consultative B2B sales professional) who wants to elevate your desk, your earnings and your long-term career trajectory - this is your platform.What you'll doAs a Senior Consultant at Robert Half, you will operate as a true market specialist and trusted advisor. You will own and grow your portfolio with autonomy, commercial discipline and strategic intent.You will:<ul><li>Build and deepen C-suite and senior stakeholder relationships</li><li>Develop and execute a clear market strategy for your vertical</li><li>Drive new business through intelligent, insight-led conversations</li><li>Manage end-to-end recruitment processes with pace and precision</li><li>Build high-quality active and passive talent pipelines</li><li>Provide clients with market intelligence and salary insights</li><li>Collaborate with high-performing colleagues to win and deliver major accounts</li></ul>This is a role for someone who sees recruitment as a professional services career - not a transactional job.Who you areYou're an experienced recruiter or B2B sales professional. You understand margin, pipeline, conversion and long-term account growth. You take pride in running a high-performing desk and building repeat business. You're competitive, but you value collaboration over ego.You likely bring:<ul><li>A strong 360° agency recruitment track record or</li><li>Proven success in consultative B2B sales</li><li>Confidence engaging senior decision-makers</li><li>Commercial acumen and strong negotiation capability</li><li>Resilience, pace and accountability</li><li>A growth mindset and comfort leveraging AI and modern recruitment technology</li></ul>Most importantly - you want to be in an environment where performance is recognised and rewarded properly.Why top performers choose Robert HalfWe combine global scale with local expertise, giving you brand credibility, established frameworks and real career mobility.You'll receive:<ul><li>Competitive base + super + uncapped commission (genuinely uncapped)</li><li>Hybrid working model</li><li>Industry-leading training and structured career pathways</li><li>Investment in AI and recruitment technology to increase your productivity</li><li>Clear promotion criteria and transparent progression</li><li>National recognition programs and divisional incentives</li><li>Global awards, including our "Reach for the Stars" program in Las Vegas</li><li>Career mobility across ANZ, North America, EMEA and APAC</li><li>Wellbeing initiatives, volunteer leave and inclusive employee network groups</li></ul>We reward performance. We invest in careers.The bottom lineIf you're ambitious, commercially sharp and ready to build something meaningful in the Melbourne South-East market, let's talk. This is a career move, not a job change.Applicants must have full working rights in Australia. Shortlisted candidates will be contacted within 1-2 business days.Robert Half is committed to fostering an inclusive, equitable and diverse workplace. We value diversity of thought and perspective and believe high-performing teams are built on different experiences and ideas.<img src="https://counter.adcourier.com/YS5taW50ZXIuMDcxMzAuMTA2NzVAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
2026-07-06T02:41:21Z