<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hospitality and accommodation sector.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Act as a key point of contact for B2B customers, providing experienced and proactive support</li><li>Manage escalated enquiries and complex operational issues across billing, procurement, website updates, and systems</li><li>Lead customer onboarding and guide new partners through set-up and transition processes</li><li>Maintain CRM systems, supporting data quality, reporting, and process improvements</li><li>Provide back-up support to technical teams, including connectivity, system configuration, and project support</li><li>Assist with compliance checks, brand or quality reviews, and special projects across the customer network</li><li>Maintain accurate records, reporting, and customer documentation</li><li>Collaborate with internal teams to ensure smooth operations and a high standard of service delivery</li><li>$80,000 - $90,000 + super</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>5+ years' experience in customer service, support, or call centre environments</li><li>Experience in hotel, accommodation, or hospitality operations (essential)</li><li>Confident handling complex, escalated complaints with sound judgement</li><li>Experience leading or mentoring a small team, or acting as a senior go-to person</li><li>Ability to manage relationships with multiple stakeholders at a senior level</li><li>Strong problem-solving skills with the ability to take ownership of issues end-to-end</li><li>Able to work autonomously and make informed decisions without constant supervision</li><li>Advanced communication skills, especially when handling sensitive or high-impact issues</li><li>Proven ability to identify service gaps and suggest process improvements</li><li>This is a permanent role due to start in early January 2026; candidates must hold PR or Australian citizenship</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number: </em>06810-0009161915BS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjQ2MzIxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hospitality and accommodation sector.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Provide support to B2B customers via phone and email</li><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>1-2 years' experience in customer service or call centre roles</li><li>Experience in hotel, accommodation, or hospitality settings (advantage)</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li>This is a permanent role due to start in early January 2026, successful candidates must hold PR or Australian citizenship</li><li>Salary range $60K - $65K + super</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013346250BS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjk2MDY1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading commercial law firm with offices across the country. They are situated in a gorgeous office in the CBD and pride themselves on their employee satisfaction and retention scores, with attractive benefits offered. </p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>Supporting two Partners specialised in Property, Development and Acquisitions, this role is crucial to the smooth running of their work. Both Partner's are hands on and collaborative in nature and they are looking for an established Secretary to provide support. Working within a tight knit group of approximately 35 Secretaries, they endorse a supportive and welcoming environment.</p><p>This role is a temporary position starting ASAP, with the hope and intention to convert permanent. They operate Monday-Friday, 9am-5pm, 100% office based.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><p>Some of your duties will include:</p><ul><li>Typing, drafting, proof reading and collation of various legal documents</li><li>Entry of timesheet data and preparation of client accounts (billing)</li><li>Conducting property and company searches on SAI Global</li><li>Contact with clients and other internal staff by telephone and ema</li><li>File and diary management (including travel bookings</li></ul><p><strong><span style="text-decoration: underline;"><br />Your Profile</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience in a similar Secretarial role, working at a law firm or within professional services - <strong>3 years minimum</strong></li><li>Previous experience supporting more than one leader - <strong>desirable</strong></li></ul><p><strong><span style="text-decoration: underline;"><br />Benefits </span></strong></p><ul><li>Fully funded all day cafe</li><li>Fully funded gym memberships</li><li>Extended parental leave</li><li>Firm events with VIP guest speakers</li></ul><p><strong><span style="text-decoration: underline;"><br />Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number</em>: 06810-0013342905KB </strong></p><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMDIzNjQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong></p><p>Robert Half is proud to be partnering with a well-established, publicly listed, and highly regarded global leader in the leisure and hospitality sector to appoint a Feasibility Manager, with responsibility across Asia Pacific. </p><p>Headquartered in the US, the business is one of the largest companies in its industry globally and has earned a longstanding reputation for the consistently high quality of its delivery as well as a peerless commitment to continuous improvement and evolution. The APAC region has been established for over 20 years and is one of, if not the, most important geographies for the mid to long-term growth for the business and is one of critical significance for the future success of the company. </p><p>A highly profitable and successful business with an established history both regionally and internationally, the organisation is proud of the culture it has fostered. With high levels of engagement and morale, the group is built around shared values of inclusion, integrity, openness to new ideas and a commitment to and focus on its customer group. </p><p> </p><p><strong>The Role</strong></p><p>The Feasibility Manager plays an influential role within the broader Commercial & Finance function, acting as the analytical engine behind the business's global growth agenda. Working hand-in-hand with the Development team, this role provides the insight, modelling capability and commercial assessment needed to shape investment decisions, validate new opportunities, and guide the expansion of our international portfolio.</p><p>In close collaboration with senior leaders across multiple regions, the Feasibility Manager will help translate strategic ambitions into commercially sound initiatives. The role is proactive, data-driven and forward-looking; supporting market entry decisions, project prioritisation, and the financial architecture behind each development proposal.</p><p>It is a role of critical importance to the business and its success will ensure the organisation is best placed to further build on its decades long success story and ensure it is in the best possible position to further enhance its footprint, whilst maintaining its peerless reputation and standing in its industry.</p><p>Key responsibilities will include:</p><ul><li>Assess development and investment opportunities through financial modelling and feasibility analysis.</li><li>Build short- and long-term revenue and cash-flow forecasts for new and existing assets.</li><li>Produce feasibility studies including scenario and sensitivity modelling.</li><li>Prepare investment cases, board papers and decision-ready presentations.</li><li>Track the global development pipeline and flag risks or priority shifts.</li><li>Conduct market and competitor research to support strategic decisions.</li><li>Benchmark performance and development activity against industry peers.</li><li>Engage with developers, investors and internal teams to validate assumptions and progress approvals.</li><li>Support deal evaluation, commercial term reviews and internal approval workflows.</li><li>Partner with Finance on forecasting, budgeting and strategic analysis.</li><li>Maintain and refine reporting tools, dashboards and templates.</li><li>Identify and drive automation or efficiency improvements in modelling and reporting.</li><li>Monitor project risks and regulatory considerations, recommending mitigations.</li><li>Work with Legal to review agreements and ensure compliance.</li><li>Evaluate existing properties to identify repositioning or investment opportunities.</li><li>Collaborate with Operations to analyse performance and support retention efforts.</li><li>Share insights and updates across global teams to ensure alignment.</li><li>Contribute to strategic projects and ad-hoc commercial analysis as required.</li></ul><p> </p><p><strong>Your Profile</strong></p><p>The successful candidate will be a high performing commercial project, investment or fund management professional with a background in performing commercial due diligence.</p><p>In addition, you will be able to demonstrate the following:</p><ul><li>Experience in feasibility analysis or project evaluation, with confidence assessing commercial viability.</li><li>Comfort interpreting financial models and translating data into clear insights and recommendations.</li><li>Skilled at identifying risks, testing assumptions and forming balanced, evidence-based conclusions.</li><li>An ability to communicate complex ideas simply and effectively to a range of stakeholders, including senior leaders.</li><li>An organised and proactive approach, with strong attention to detail and the ability to manage competing priorities.</li><li>Curious and commercially minded, with a genuine interest in understanding how opportunities create value.</li><li>Collaborative and approachable, while also capable of working independently when required.</li><li>A focus on improving processes, reporting and decision-making frameworks to enhance overall outcomes.</li><li>Sound judgement, analytical rigour and practical problem-solving skills developed through hands-on feasibility work.</li></ul><p>The success of this business is owed as much to its commitment to be a people-first and values-driven organisation as it is to its commercial strength, and the successful candidate will be expected to live up to and work to uphold its values. They will espouse a non-hierarchical and open culture where ideas are heard and ethics and integrity underscore everything they do. </p><p>For the right individual it will represent a significant career opportunity to help an already great business further grow across a region of significantly untapped potential.</p><p>Please send your resume by clicking on the apply button. Your application will be assessed within 3-5 working days. Please note only shortlisted candidates will be contacted.</p><p>Learn more about our recruitment services: https://www.roberthalf.com.au/contact-us</p><p><br />PLEASE NOTE THAT ONLY APPLICANTS WITH FULL WORKING RIGHTS IN AUSTRALIA WILL BE CONSIDERED</p><p> </p><p><strong>Job Ref: 06810-0013344724PM</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS40NjM1NS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
